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Auto-DCR BUILDING PERMISSION SYSTEM AT PCMC Documentation carried out in collaboration with HSMI, HUDCO, New Delhi. State Institute of Urban Development, YASHADA Rajbhavan Complex, Baner Road, Pune - 411007

Auto-DCR BUILDING PERMISSION SYSTEM AT PCMC Pune.pdf · neighbouring Pune, the city is also fast emerging as the first choice for residential complexes. Planned growth, ... It is

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. 1

Auto-DCR BUILDING PERMISSION SYSTEM AT PCMC

Documentation carried out in collaboration with HSMI, HUDCO, New Delhi.

State Institute of Urban Development, YASHADA Rajbhavan Complex, Baner Road, Pune - 411007

. 2

FFoorreewwoorrdd

Human Settlement Management Institute (HSMI), of Housing and

Urban Development Corporation (HUDCO) undertakes research and

capacity building initiatives to enhance professional competencies of

stakeholders in housing and urban development. As a strategic alliance

it established a HUDCO chair at State Institute of Urban Development,

YASHADA, a lead institute for urban training and in-service education

for urban professionals in Maharashtra.

Having consolidated on capacity building measures for housing sector,

SIUD was keen to document the good practices in housing and urban

sector in Maharashtra. Maharashtra has been the leading State to

implement projects under JNNURM phase I. It is in this context the

documentation of Auto DCR – Building permission system at PCMC

was undertaken by SIUD, YASHADA.

Shri Dilip Muglikar, then Associate Professor of SIUD YASHADA

consulted and interacted with professionals, academicians, consultants

from various institutes and officers from State and ULBs of Maharashtra

to document this report. SIUD also interacted with Soft Tech India Pvt.

Ltd. who has developed the software for PCMC. SIUD received a good

feedback from all our resource people and organization. The inputs from

them forms the core of the report.

SIUD, YASHADA would like to thank PCMC Commissioner, and Senior

officers of PCMC for the help extended by them in preparing this report.

Our special thanks to Shri A.A. Pathan and Shri Sanjay Kulkarni

Executive Engineer, PCMC for their valuable help and inputs. Our

sincere thanks to Shri Amit Chowdhary and his team from Soft tech

India Pvt. Ltd for their invaluable inputs. Sincere thanks to Smt Nasrin

. 3

Siddiqui, Director (Retd.) SIUD for her great inputs in developing the

report. The entire team of SIUD consisting of Mrs. Jyoti Kulkarni, Shri

Sachin Kalantri, Shri Jitendra Wagh, Mrs. Neelam Patil have extended

help and co-operation in preparing the report. SIUD is extremely

thankful to Dr. Sanjay Chahande, Director General, YASHADA for his

support and guidance in preparing this report.

. 4

CCOONNTTEENNTT

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CChhaapptteerr IIII

BBuuiillddiinngg PPeerrmmiissssiioonn -- ccoonnvveennttiioonnaall ssyysstteemm aatt

PPCCMMCC

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CChhaapptteerr IIIIII

AAuuttoo DDCCRR -- aann oovveerrvviieeww

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CChhaapptteerr IIVV

AAuuttoo DDCCRR –– OOppeerraattiioonnaall mmeetthhooddoollooggyy aatt PPCCMMCC

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CCoonncclluussiioonn aanndd RReeccoommmmeennddaattiioonnss

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AAnnnneexxuurree –– II

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. 5

CHAPTER I

PIMPRI CHINCHWAD MUNICIPAL CORPORATION

Location : Lat 18 degrees 37 minutes N

Lon 73 degrees 47 minutes E

Area : Approx. 177 Sq. Km

Established: 11th October 1982

. 6

Pimpri-Chinchwad is situated northeast of Pune and is 160 km from

Mumbai, the capital of state of Maharashtra. Pimpri Chinchwad is

known by many names worldwide. Widely famous as a true Industrial

township, it is also recognized as the Detroit of the East with the

presence of many national and multinational automobile companies.

The township is situated at a height of 530 ft above the sea level. It is

blessed with salubrious climate all the year round.

Industrialisation in Pimpri area commenced with the establishment of

Hindustan Antibiotics Limited in 1956. The establishment of the

Maharashtra Industrial Development Corporation (MIDC) in 1961-62

provided the right impetus the rapid industrial development in the area.

Over the years Pimpri-Chinchwad has developed as a major industrial

centre and is home to large industrial conglomerates like the Tatas and

Bajajs as well as other large Indian and multinational companies like

Mercedes Benz, Volkswagen and General Motors. The presence of

large-scale industries has spawned the development of a large ancillary

sector, particularly Small and Medium Enterprises (SME) and Small

Scale Industries (SSI). The city provides employment to industrial

workers, and of late has emerged as an affordable urban destination for

residential purposes.

The developments in the city and the hinterland have been

complementary and supplementary to each other and in harmony with

that of the Pune Metropolitan Region (PMR). Interestingly, with the

strong presence of the IT sector and the rising cost of real estate in

neighbouring Pune, the city is also fast emerging as the first choice for

residential complexes. Planned growth, affordable housing and a

. 7

cosmopolitan culture make it the natural choice for the vast number of

migrants to the area.

Pimpri Chinchwad Municipal Corporation was established in 1982, and

now covers an area of approx. 177 Sq. km. PCMC is amongst few

ULB’s in India, having sound financial position with strong tax base and

income. The Pimpri Chinchwad Municipal Corporation has received

many awards under the Jawaharlal Nehru National Urban Renewal

Mission (JNNURM) of Ministry of Urban Development (MOUD) and

Ministry of Housing and Urban Poverty Alleviation (MHOUPA) like being

the best city in 2011, showing the most improvement in water supply

and water sector, National e- governance Gold award, Best city in

effective enforcement of pro-poor reforms. As one of the efficient ULBs

in Maharashtra, PCMC has looked upon JNNURM as golden

opportunity to transform itself and make this township as, industry

driven and people friendly.

The PCMC and its peri-urban area has a high growth rate in the last two

decades. The present and future development in PCMC will result in

large scale building construction of various types. It was therefore

thought to focus on building permission approvals system of PCMC and

link it to reforms and e-governance. PCMC chose the Automatic

Scrutiny of Building Plans (Auto DCR) with Build Plan approval

management system to deliver a comprehensive set of services to the

stakeholders including citizens.

Purpose

According to “The World Bank Report 2012 : Doing Business in More

transparent World” India stands at 181st rank in the ranking of 183

economies on the ease of dealing with construction permits. One of the

foremost demands of the housing industry across the country is to

. 8

facilitate fast-track and transparent system of project approval

procedures. The current procedures followed by Urban Local

Bodies(ULBs), starting from receiving the application to giving the

completion certificate, are ridden with a lack of clarity or structure,

complexity of design and operation, inefficiency and uncertainty and

time/resource consumption. The single intervention in approval

process that can make a huge difference was equivocally said to be e-

based online single window mechanism for building

permissions/approvals. .

PCMC has implemented Auto DCR system for sanction of building plan

to make it simple, transparent and stakeholder friendly leveraging

Information and communication technology. Purpose of this report is to

study and document the AutoDCR solution and analyse how some of

the challenges of pre-automation has been addressed with this solution.

Scope

The study covers mapping of Auto DCR system at PCMC, the features

of the system adopted, process re-engineering efforts and benefits,

feedback, discussions with users.

. 9

CCHHAAPPTTEERR IIII

BBuuiillddiinngg PPeerrmmiissssiioonn -- CCoonnvveennttiioonnaall ssyysstteemm aatt PPCCMMCC

City development is regulated through positive and restrictive planning

tools by the urban local bodies. Preparation and implementation of

development plan is a positive planning tool. Development Control

rules is a restrictive planning tool which makes any construction to

confirm to these rules.

The Maharashtra Regional and Town Planning Act,1966 under section

43, requires planning authorities permission for any development. Every

person intending to carry out development is required under section 44

of the of MRTP Act to make a written application to the planning

authority in the prescribed form along with such particulars and

documents as may be specified. The application is to be made by the

owner, the technical performance are to be signed by the licensed

technical person.

In consonant with these provisions the conventional system of giving

building permission adopted by PCMC is described here under.

1. Letter of consent from a Licensed Structural Engineer with the

necessary Design Data.

2. Affidavit regarding authenticity of the documents submitted by the

owner on a stamp paper duly notarized.

3. Indemnity Bond on a stamp paper duly notarized.

4. Shapathpatra & Bandpatra (U.L.C. related) on a stamp paper

duly notarized.

5. Building Plans as per the D.C. Rules of P.C.M.C. with the

signatures of the owner and the concerned Architect.

6. The owner who desires to get approval of building plans has to

submit his proposal through a licensed architect.

. 10

7. The licensed Architect submits the proposal for approval of plans

with all the necessary documents.

8. After the file reaches the concerned building inspector’s desk

(Junior Engineer), a letter is given to the architect for site visit.

After visiting the site and verifying the plot boundaries with the

demarcation plan, the Junior engineer carries out manual

scrutiny of the plans as the Development Control rules of

P.C.M.C. and scrutiny form. He also does the manual verification

of the building plans submitted and checks the margins kept,

necessary open space if required with its dimensions and other

parameters as per the byelaws along with the area calculations

of the plot and the floor area of the buildings.

Issues with conventional system

This system has been under criticism from various corners not only at

PCMC but across the country. The major issues concerning this manual

system are

The approval process involves lot of paperwork, physical visits to

various departments by the applicant all of which are a main

contributor to the cumbersome and lengthy approval process.

The system has uncertainty and ambiguity with varying

requirements and inter dependencies which makes it difficult to

ascertain timeframe for receiving the approval.

The manual scrutiny of building plans is cumbersome and

involves manual calculations of the plot area as well as floor area

of the building.

The application process is sometimes ridden with complexity in

terms of details to be given and process of submission.

. 11

Compliances from multiple departments and Authorities and

multiple jurisdictions of agencies makes the owner confused.

Manual Scrutiny of drawings is time consuming and chances of

error/omission of checks are high.

It lacks consistency in approval process.

Interpretation variance by different officers in the same approving

authority. This leads to discretion at the hands of officers.

Data is not sharable and instant reports are not available

Lack of transparency

Lack of measurement of efficiency of the organization due to non-

availability of operation related information and reasons of delay.

Inability of ULB’s to deal with the higher volumes of permissions

resulting from rapid urbanization

Limited availability of delivery channels and availability of facilities

for limited period of time.

Applicant physically visits office several times to obtain, submit

and check status of the application

. 12

CCHHAAPPTTEERR IIIIII

AAuuttoo--DDCCRR -- AANN OOVVEERRVVIIEEWW

Auto-DCR – Building Plan Scrutiny And Approval Solution

Auto-DCR is Automatic Scrutiny of Building Plans and Building Plans

Approval Management System. It is a unique software to Scan CAD

drawings and map them to development rules for approval by the

municipal bodies. It is seamlessly integrated to online approval

workflow to monitor the approval process with associated document

scrutiny. SMS and Personal Digital Assistants are used for creating

alerts and notification.

Key Benefits of Auto-DCR System:-

It offers plethora of benefits, the important ones are

Uniformity

The approval is based on uniform interpretation of bye laws through

system.

Acceleration

Accelerates scrutiny process by eliminating lengthy and

cumbersome computations.

Innovation

Transformation of scrutiny and approval of plans through CAD and

workflow technology brings in innovation in the business processes.

Integration

All stakeholders concerned in the approval process are brought

together on a single platform.

Accountability

. 13

Authorized roles and responsibilities are mapped and MIS reports

are generated to track process efficiency.

Transparency

Subjectivity in the plan approval process is totally eliminated and

clear reasons are stated for approval or rejections.

Auto Scanning

i. Automatically reads and identifies building plan and layout

objects from the drawing.

ii. Maps the objects in the drawing to development control rules.

iii. Verifies DC rules to find variance.

Rule database

i. Software maintains a DC rule database which can be viewed

or edited

ii. The rules are in electronic format to enable quick search for

any item.

Tables in drawing

i. Automatically inserts tables in the drawings

ii. FSI tables

iii. Area statement tables

Automated workflow and alerts

i. Approval process can be mapped using rule based template

ii. Scrutiny of documents classified as ownership, NOC and

affidavits

iii. E-mail or SMS bases alerts and notifications

iv. Hand held devices (PDA) integrated to capture information at

site.

Dynamic reports

i. Reports are customized and produced in regional language.

ii. Failed item reports.

iii. Plot area report.

. 14

iv. Detailed report along with associated rules.

v. MIS report

. 15

CCHHAAPPTTEERR IIVV

AAuuttoo--DDCCRR -- OOppeerraattiioonnaall MMeetthhooddoollooggyy aatt PPCCMMCC

AutoDCR – is a unique and innovative solution for automation of

building plan approval, reading CAD drawings and mapping them to

development control rules of Pimpri Chinchwad Municipal Corporation.

The software is designed and developed by Soft-tech India Ltd. for

PCMC. The complete approval management system is a web based

system where architects submit the plans with basic data.

The diagram below depicts the orientation of the system and process.

. 16

The process primarily consists of

Proposal submission

AutoCAD submission drawing done in standard format is opened in

AutoDCR through BPAMS. AutoDCR reads data from drawing,

establishes relationship between various entities.

Proposal scrutiny

Case type, whether proposed development or

amalgamation/subdivision is identified. If proposed development,

then land use (residential, commercial etc.) is auto-detected by

AutoDCR from drawing.

BPAMS and AutoDCR is integrated to associate documental data

with drawing.

Analysis is done as per development control regulations by

AutoDCR. Tables and report are saved with drawing. It takes

about 3-5 minutes to save the file.

Reports and Status

Tables are generated like area statement, FSI table per building,

summery of FSI calculations, opening schedules, water/parking

calculations, triangulation area for plot, area block diagram with

dimension, required margin regions, coverage per building etc.

Reports are generated like Drawing scrutiny report, failed list report,

check list report which are send to BPAMS for making status

available online.

The building plan approval and management system goes through

following phases

• Single window: At single window proposal application in a CD along

with required documents is received. The preliminary checks are

. 17

performed at this console including checklist verification. Scrutiny fees

and challan is issued and after payment at the bank console the

VP/BCP number is generated.

• Site visit: SMS notification generated by the system about site visit is

given to building inspector and architect. Building inspector visits the

site and if the details in the submitted proposal doesn’t match with the

actual site conditions and development plan then the proposal is

rejected else forwarded to the console of junior engineer. BPAMS

supports palm deviceinterface whereby the visiting building inspector or

officer at site will capture site visit report along with photograph on the

PDA device so that he can update the server database.

• Junior Engineer console: Technical Scrutiny process is done within

stipulated time period from site visit. Auto-DCR application is invoked

through BPAMS. The submitted drawing file is opened in Auto-DCR. If

status of rules checked in Auto-DCR is ok/passed then Scrutiny report

generated is forwarded to higher authority for approval & discretionary

power if any of the rules checked are failed then proposal is rejected.

Non-technical scrutiny is done within stipulated time period. All

submitted documents are validated by the concerned authority.

Proposal can be rejected or forwarded to higher authority at this stage.

• AE/DYCE/DE/CE Console: Proposals are approved or rejected at

these consoles. If rejected, objection list with reasons is given to

applicants. If approved, commencement certificate is issued after

challan payment. They also get to know the status of any proposal.

Certain reports are also provided in this console showing the

weekly/monthly revenue collection, monthly/yearly permissions granted,

efficiency of the employees etc.

. 18

Approval Process Workflow Diagram

The diagram depicts the workflow at PCMC building permission department.

COUNTER

JuniorEngineer[14]

Submission of Proposal

Online

Architect/Engineer

Physical acceptance at

the counter(Hard copy)

Verify the correctness

of the application

Acknowledgement

letter issue

Submission /

Resubmission with compliance

Objection(s) issued to the Architect(s)

Bank(PCMC Branch)

Online Payment / Pay respective Fees offline

PCMC BP Officials

Commissioner

PCMC Building Plan Approval Process

Deputy CityEngineer

City Engineer

DeputyEngineer[3]

Site Inspection

Drawing Scrutiny

Technical Scrutiny

using AutoDCR

Submit Report to DE

Objections notified to

Architect for

Compliance

Based on the power

delegation proposal

will be approved by

DE / DYCE / CE

DE will verify the

Report submitted by

JE and provide his

recommendations

to DYCE

Water Department

JE

DE

EE

Drainage Department

JE

DE

EE

Garden Department

HS

GS

Fire Department

SO

FO

NOC Departments

NOC from Departments

. 19

Salient Features of the System are : Auto-Triangulation: AutoDCR generates plot area diagram by

triangulation method and plot area calculation itself for cross

verification.

Auto-Dimensioning with block diagram: AutoDCR generates block

diagram for each floor and provide dimensions with area calculation.

Auto-Generation of FSI and built-up area table: AutoDCR

automatically inserts FSI and built-up area tables with per floor detail

for each building. It also inserts FSI and built-up area table for whole

project.

Auto-Generation plot area table: AutoDCR automatically detects the

type of layout proposal – amalgamation or subdivision and creates

standard area table as per the case.

Auto-Generation of Area-Statement: AutoDCR automatically inserts

area statement with all proposed and permissible values in traditional

format.

Auto-Generation of schedule of opening and parking table: AutoDCR

automatically inserts schedule of opening for each building, similarly

inserts proposed parking for whole project.

Auto-Hatching to particular object: AutoDCR provides hatching to

particular objects as described in development control rules, e.g.

green colored hatch for main road, yellow colored hatch in open

space, etc.

Section reading and association: It reads section, associates each

floor plan with floor section and gives height of building and each

floor by auto dimensioning.

Margin Generation: AutoDCR generates required margin from main

road, plot boundary, open space etc. It also shows proposed failed

margin with auto dimensioning.

. 20

Verification with actual coverage area: AutoDCR verifies built up

area (maximum coverage area) proposed by auto punching of each

floor plan automatically.

Auto-Detection of building use: It can auto detect use of building (e.g.

Residential, Commercial or mixed ) and can also auto detect building

Structure (e.g. high-rise building or low-rise building) by drawings

only.

Generation of Scrutiny Reports: AutoDCR generates the various

scrutiny reports dynamically based on the DC rules. Generated

report shows the failed/passed items with their rules in a very user

friendly viewable/printable format. Reports can also be generated in

local regional language. After scanning and saving the drawing,

mainly three types of scrutiny reports are generated:

1) Report Check-List: In this report, only major scrutiny details

related to plot and building are provided. This report is basically a

brief summary of scrutiny report where only major failed and

passed rules are displayed.

2) Failed Report: In this report, only failed entity details are

displayed. This report is a detailed scrutiny report where only

failed rules are displayed with required/permissible values with

proposed values so that architect can easily correct them.

3) Drawing Scrutiny Report: In this report, all entity/rule related to

plot and building details are displayed. This report is basically a

detail scrutiny report where all failed and passed rules are

displayed with required/permissible values with proposed values

so that architect can easily correct them.

. 21

TThhee AAuuttoo DDCCRR hhaass bbeeeenn iimmpplleemmeenntteedd bbyy PPCCMMCC ssiinnccee 22000099 aanndd iitt iiss

ttaabbuullaatteedd bbeellooww

Proposal summary report

Sl. No Summary Total Cases

1 Online Proposals Received 4191

2 In-Process 854

3 Rejected 1131

4

Approved 2206

Commencement Issued 1767

Plinth Certificate Issued 545

Completion Given 138

Year Inward Cases

Approved Under Process

Rejected Approval %

2009 147 68 0 79 46.26

2010 642 443 6 193 69.00

2011 687 575 22 90 83.70

2012 705 602 88 15 85.39

2013 1266 554 406 306 43.75

. 22

CCHHAAPPTTEERR VV

CCOOCCOONNCCLLUUSSIIOONNSS AANNDD RREECCOOMMMMEENNDDAATTIIOONNSS

GGoooodd ggoovveerrnnaannccee iiss tthhee kkeeyy ttoo ddeelliivveerr eeffffeeccttiivvee sseerrvviicceess bbyy tthhee

ggoovveerrnnmmeenntt bbooddiieess.. BBootthh CCeennttrree aanndd SSttaattee hhaavvee bbeeeenn ffooccuussiinngg oonn

ggoovveerrnnaannccee aanndd hhaavvee aaddoopptteedd ddiiffffeerreenntt ssttrraatteeggiieess.. RRoobbeerrtt KKlliittggaaaarrdd’’ss

aaxxiioommaattiicc ffoorrmmuullaa ssttaatteess

CCoorrrruuppttiioonn == MMoonnooppoollyy ++ DDiissccrreettiioonn –– AAccccoouunnttaabbiilliittyy

TThhuuss ccoorrrruuppttiioonn iiss ffuunnccttiioonn ooff mmoonnooppoollyy,, ddiissccrreettiioonn aanndd aaccccoouunnttaabbiilliittyy..

UULLBB ffuunnccttiioonnss aarree mmoonnooppoolliissttiicc iinn nnaattuurree aanndd ssoo iiss ttrruuee aabboouutt tthhee

bbuuiillddiinngg ppeerrmmiissssiioonn ffuunnccttiioonn ccaarrrriieedd oouutt bbyy tthhee UULLBBss.. TThhiiss iiss ffuurrtthheerr

ccoommppoouunnddeedd bbyy tthhee ddiissccrreettiioonn eexxeerrcciisseedd bbyy tthhee ooffffiicceerrss wwhhiillee ggrraannttiinngg

bbuuiillddiinngg ppeerrmmiissssiioonnss.. IItt iiss iinn tthhiiss ccoonntteexxtt AAUUTTOO DDCCRR ppllaayyss aann iimmppoorrttaanntt

rroollee.. TThhee ssooffttwwaarree ttrriieess ttoo bbrreeaakk tthhee ddiissccrreettiioonn eelleemmeenntt bbyy ffoolllloowwiinngg

ssaammee sseett ooff rruulleess aanndd eelliimmiinnaattiinngg iinntteerrpprreettaattiioonn vvaarriiaannccee.. SSeeccoonnddllyy iitt

iimmpprroovveess aaccccoouunnttaabbiilliittyy aass tthhee eennttiirree pprroocceessss iiss mmoonniittoorreedd bbyy tthhee

ssyysstteemm aauuttoommaattiiccaallllyy.. TThhuuss tthhee mmaajjoorr iimmppaacctt ooff AAuuttoo DDCCRR iiss iimmpprroovveedd

ggoovveerrnnaannccee.. TThhee ssyysstteemm rreedduucceess ooff ddiissccrreettiioonn oonn ccoorrrruuppttiioonn aanndd

eennhhaanncceess aaccccoouunnttaabbiilliittyy aanndd tthheerreebbyy rreedduucceess ccoorrrruuppttiioonn aanndd eennhhaanncceess

ggoooodd ggoovveerrnnaannccee.. AAppaarrtt ffrroomm tthhiiss tthhee AAuuttoo DDCCRR ssyysstteemm hhaass pprroovviiddeedd

ffoolllloowwiinngg kkeeyy bbeenneeffiittss ttoo PPCCMMCC

1) Uniformity & Standardization

Approval procedure is uniform and easy to understand. All officials and

stakeholders follow same processes, rules and regulations underlining

uniformity and standardization.

. 23

2) Transparency

Building plan approval procedure defined through Auto-DCR is highly

process oriented and the progress of the file movement can be seen by

department officials, architects and citizens at any point of time.

Approved plans will be available on the server of PCMC for public

access bringing in transparency in the system.

3) Accountability

Every process has a fixed accountability with set time limit. The status

of the proposal can be seen at any point of time with issues/remarks.

Early alerts via SMS or WEB interface are sent to the higher officers on

undue delays.

4) Strategic Decision Help

The system when integrated with Digitized city survey maps will help

to understand the development growth in the entire region. This will help

to plan infrastructure effectively.

5) Operational Convenience and ease

Simple and web interface provides ease of use and view from

anywhere. Storing and retrieval of entire database of approved

proposals is readily available in the system with various search options.

6) Improved business Processes

Auto DCR enables predefined approval process through the workflow

engine that has been configured as per PCMC workflow and delegation

of powers for approvals. The workflow engine drives the approval

process and connects to the AutoDCR Fire Rule Engine for compliance

verification. With the implementation of Auto DCR building plan approval

management system the job is now time driven, accurate, and

accountable.

. 24

The diagram below presents the level of process automation in present

scenario vis-a-vis the manual system used earlier.

Manual Process Current Process

Architect Submit Application and Documents (Hard copy)

Receives application and Documents

Manually Check for Completeness

Enter Project Data

Manual Verification of Project Data against predefined Rules

View Reports

Approve / Reject BP application

1

2

3

4

5

6

PCMC Staff

Receives online Application , CAD drawing and Scan documents

Auto check for Completeness

Process application for Scrutiny

Auto Scrutiny against predefined Rules

View Auto Generated Reports

Objection and Compliance

1

2

3

4

5

6

Generate Final compiled Report 7

Final Approval by competent Authority

8

PCMC Staff

BPAMS

Auto DCR at PCMC has strengthened Government-to-Citizens (G2C)

and Government-to-Government (G2G) service delivery.

Government-to-Citizens: Using the PCMC Portal which is one-

stop point-of-service for the information needs of the citizens.

Government-to-Government: Making it easier for the different

department to share information while enabling better

performance measurement.

. 25

7) Creating productive assets of lasting nature

All digitized data/records are stored and archived. The scanned

documents are stored for easy access at later date.

8) Improved and Quality service

Automated process, digitized data management, standardized and

uniform system, user and stakeholder friendly system has resulted in

better quality of services by PCMC.

RREECCOOMMMMEENNDDAATTIIOONNSS

I. The Auto DCR is currently system works with Internet explorer

only and does not supports other browser. The software should

not impose any constraint on browser as more and more

browsers will keep on coming with better features. The Auto DCR

should be independent of internet browser.

II. Proposals under consideration can be co-related with the

adjoining properties so that the NOC’s can be expedited.

III. Drafting tool and the design guideline for drawing scrutiny which

should be compatible with the CAD software.

IV. Map should be in digitized format.

V. Online status of the case be provided on PCMC web site. This will

bring more transparency in the system. The status can be

tracked by all the stakeholders.

VI. PCMC can also share some of the information of approval with

prospective buyers and banks providing loans to the buyers. In

fact this service will be value addition not only for PCMC but for

other stakeholders.

. 26

VII. Introduction of visa system i.e. automated distribution of work,

based on the work load of employee, in building permission

department. This will bring in more efficiency in the system

VIII. Introduce fast track channels for projects that meets affordable

housing and housing for poor norms

IX. Appointing facilitation and empowered committee for expediting

approvals in special cases.

X. PCMC should undertake sensitization program for architects and

other stakeholders.

. 27

Annexure I

AutoDCR - Walk through.

Process of Plan approval from Submission to approval of

Proposal

. 28

.

Accessing the Online Building Plan Approval System through PCMC Portal

Accessing Online Application through PCMC Portal

. 29

Online Application Submission and Citizen Search

. 30

Enabling Search

Searching the Sanctioned information from PCMC Records

. 31

Online Proposal Submission

Submission of Online Proposals by Architect

. 32

Online Proposal Submission- Proposal Information

Proposal Application form Submitted by Architect

. 33

Online Proposal Submission- Document Checklist

Document Checklist for the Proposal Submission

. 34

Document Checklist for obtaining the NOC from other Departments - (Fire, Drainage,

Garden and Water)

Online Proposal Submission- NOC Document Checklist

. 35

Proposal Acceptance @ PCMC

Proposal Acceptance at Counter and issue of Acknowledgement letter

. 36

Proposal Scrutiny - Scrutiny @ JE Level

Site Inspection and Technical Scrutiny at JE level

. 37

Proposal Scrutiny - Site Inspection

Site Inspection by JE/DE/DYCE based on the Proposal requirements

. 38

Proposal Scrutiny - Site Inspection Report

Site Inspection Report by JE/DE/DYCE

. 39

Proposal Scrutiny - Technical Scrutiny

Technical Scrutiny by JE - AutoDCR Checking of Drawing file

. 40

Technical Scrutiny- AutoDCR

AutoDCR Scrutiny of drawing

. 41

AutoDCR Scrutiny - Selection of Drawing Items

Reading entities from drawing based on colors and layers

Confidential : SoftTech Engineers Pvt. Limited

. 42

AutoDCR Scrutiny - Area Tables insertion

Auto insertion of tables in the drawing & Auto Zooming

AutoDCR automatically

inserts following tables inthe drawing.

- FSI Table ( per Bldg ), - FSI Table ( for Plot ), -Area Statement

. 43

Technical Scrutiny Reports

. 44

Issue of Objection Letter

Objection letter issued after Compiling all the Objections

. 45

Compliance of Objection by Architects

Architectwill provide Objection Compliance for the Objections issued

. 46

Auto Calculation of Fees

Auto Calculation of Fees

. 47

Payment & Demand Notes

Auto Calculation of Fees and Demand Note

. 48

Proposal Approval

Proposal Approved by Competent Authority

. 49

Issue of Commencement Certificate

Commencement Certificate issued by PCMC after Proposal Approval

. 50

Commencement Certificate

Digitally Signed Commencement Certificate issued by PCMC after Proposal Approval

. 51

Approved Plan

Approved Plan issued by PCMC

. 52

NOC from Departments- Water & Drainage NOC

Digitally Signed NOC will issued by PCMC after Proposal Approval from Department

Water NOC Drainage NOC

. 53

NOC from Departments - Garden & Fire NOC

Digitally Signed NOC will issued by PCMC after Proposal approval from different Department

Garden NOC FireNOC

. 54

MIS Reports (Management Information System)

MIS Reports generated by system - System provides various MIS Reports