Auto Attendant training Auto Attendant training for XMU+ family of for XMU+ family of productsproducts

Included with the system is a client based softwareXMUCOM+Modem connectionEthernet connection

Network card on PCPC & XMU+ on the same LAN

Static IP address on the XMU+/SBX

Direct Ethernet connectionCrossover cable

Default IP address on the XMU+/SBX is 192.168.100.2

Connecting to Connecting to XMU+/SBX XMU+/SBX for administration for administration purposespurposes

Allows control of the XMU+/SBX from a remote location using DTMF (touch tone) telephone to create and modify XMU+/SBX messages

Record and play a message Replace or delete a message Turn messages on or off Enable override

Newton’s Telecom Dictionary states:Auto Attendant is short for automatic attendant, a device which answers callers with a digital recording, and allows callers to route themselves to an extension through touch tone input. It may also allow you to punch in digits to hear information like company office hours, address of local branches, etc. Typically connected to a PBX or a Centrex service

The system gathers DTMF digits from the caller and use the digits to make selections from a menu or transfer to an extension

The system requires an interactive, hybrid or T1 line card

XMUCOM+ has a DTMF node

DTMF 1

DTMF 2

SubmenuMessage

MSG 22

Assigning messages to a node

Assigning ports to this application

DTMF 1

DTMF 2

All options are Submenus

DTMF 3

DTMF 4

Time or Table?

DTMF 1

DTMF 3 DTMF 2

DTMF 4

TABLE 1

TABLE 2

XFER 24

Table 2 is the new starting node

New option in day & night menu

DTMF A menu node used to create menu

selections with pre-defined targets (messages, transfer to specific extension, telephone number or submenu)

AUTO Allows callers to enter a target they

choose to be transferred to

TABLE 1

TABLE 2

AUTO 1

AUTO 2

AUTO 3

AUTO 4

XFER 24

XFER 2

XFER 1

XFER 3