1998-2016. VirtualPBX.com, Inc. All rights reserved. Virtual PBX, TrueACD, and ProSIP are ® trademarks of VirtualPBX.com, Inc. VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 888.825.0800 | Fax: 888.825.0800 Robo Dialing Remedy Using Auto-Attendant Changing these settings will also change the interaction between the Auto-Attendant and actual people calling into your system. Please keep this in mind when changing settings to minimize your system being Robo Dialed, and find a balance that will fit the needs of your inbound callers as well. This strategy will route callers to a mailonly extension if they do not make a selection after the auto-attendant greeting plays. First, log into the vConsole as an Administrator, and navigate to Admin > Extensions. Click on Create New.

Robo Dialing Remedy Using Auto-Attendant€¦ · Robo Dialing Remedy Using Auto-Attendant Changing these settings will also change the interaction between the Auto-Attendant and actual

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Page 1: Robo Dialing Remedy Using Auto-Attendant€¦ · Robo Dialing Remedy Using Auto-Attendant Changing these settings will also change the interaction between the Auto-Attendant and actual

VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 888.825.0800 | Fax: 888.825.0800

Robo Dialing Remedy Using Auto-AttendantChanging these settings will also change the interaction between the Auto-Attendant and actual people calling into your system. Please keep this in mind when changing settings to minimize your system being Robo Dialed, and find a balance that will fit the needs of your inbound callers as well. This strategy will route callers to a mailonly extension if they do not make a selection after the auto-attendant greeting plays.

First, log into the vConsole as an Administrator, and navigate to Admin > Extensions.

Click on Create New.

Page 2: Robo Dialing Remedy Using Auto-Attendant€¦ · Robo Dialing Remedy Using Auto-Attendant Changing these settings will also change the interaction between the Auto-Attendant and actual

VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 888.825.0800 | Fax: 888.825.0800

Here you will be asked to give the extension an extension number, name, password (phone and web) and e-mail address. Make sure to set the extention to Mail Only under Extension Type. Click Update when you’re finished.

Navigate to Admin > Auto-Attendant.

Page 3: Robo Dialing Remedy Using Auto-Attendant€¦ · Robo Dialing Remedy Using Auto-Attendant Changing these settings will also change the interaction between the Auto-Attendant and actual

VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 888.825.0800 | Fax: 888.825.0800

Set your Mail Only Extension as the Operator Extension and click Update.

In addition, depending on how your system is set up to route calls, Robo Dialers can sometimes leave lengthy “Dead Air” voicemails. If this is happening, we recommend using the “Hang up” option after voicemail. This will keep the Robo Dialer from looping back into the beginning of your system (Auto-Attendant) and creating an endless loop.

First, on the Admin > Auto-Attendant screen, click on Advanced Configuration.

Page 4: Robo Dialing Remedy Using Auto-Attendant€¦ · Robo Dialing Remedy Using Auto-Attendant Changing these settings will also change the interaction between the Auto-Attendant and actual

VirtualPBX.com | 111 N. Market St., Suite 1000, San Jose, CA 95113 | Toll Free: 888.825.0800 | Fax: 888.825.0800

Under Auto-Attendant Replay, edit to play greeting 2 times and select Transfer to operator. Under Return to Auto-Attendant, select Hang up and then click Update.