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Authentic Communication:Skills for ManagingConflict
Laura KingHenley Leadership GroupSeptember 30, 2016
Intentional, Thoughtful Disruption™
The High Cost of Conflict
The Dreaded Drama Triangle™(Karpman Drama Triangle)
RescuerPersecutor
Victim
Meet the Persecutor
PersecutorYelling, Cursing, Dominating
Being Sarcastic
Being Smart
“What are you thinking?”
Say Hello to the Rescuer
RescuerPeace at any Price
Acting Politically
Being Nice When You Don’t Feel Nice
“Let’s just all get along.”
Greetings Victim
Victim
Poor Me
Feeling Powerless
Blaming Circumstance
“Why does this always happen to me?”
Positions Please…RescuerPersecutor
Victim
“Let’s just all get along.”
“Why does this always happen to me?”
“What are you thinking?”
Making the Shift From Drama to Empowerment
RescuerPersecutor
Victim
Creator
Challenger Coach
Increasing capacity to envision and create
outcomes by answering the question “what do I
want?”
Choosing your response to circumstances – even
when problems arise.
Welcome the CreatorAntidote to the powerless victim
Catalyst for change
Focused on the outcome
Courageous truth teller
“What is my intention?”
Embrace the ChallengerAntidote to the judgmental persecutor
Ask powerful questions
Utilize curiosity, inquiry and deep listening
See everyone as a natural Creator to finding
solutions
Engage as CoachAntidote to the overextended rescuer
Where’s your Shift?Creator
Challenger Coach
“What do I want?”
“What is my intention?” “What do you want?”
Putting it to work
Notice your position
Identify patterns and preference
Shift with intention
Commit to create
Laura [email protected]
Carol [email protected]
(206) 686-4400 x13www.henleyleadership.com
Intentional, Thoughtful Disruption™
