Attractions and Theme Parks Ncii

7/25/2019 Attractions and Theme Parks Ncii

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_________________________________________________________________________________________________FOOD AND BEVERAGE SERVICE NCIII Promulgated 0

ATTRACTIONS AND THEME

PARKS OPERATIONS NCII

TR INING

REGUL TIONS

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT

AUTHORITYEast Service Road, South Superhighway, Taguig City, Metro Manila

TOURISM SECTOR


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TABE O! CO"TE"TS

TOURISM SECTOR

TTR CTIONS ND THEME P RKS OPER TIONS NC II

Page No.

SECTIO" # ATTRACTIO"S A"$ T%EME &AR'S O&ERATIO"S "C II (UAI!ICATIO" #)*

SECTIO" * COM&ETE"C+ STA"$AR$S

Basic Copetencies -)*. Coon Copetencies *#)/0

Core Copetencies /1)02

Elective Copetencies 03)31

SECTIO" - TRAI"I"4 STA"$AR$S

-5# Curriculu $esign 36)#./-5* Training $elivery #./)#.0

-5- Trainee Entry Re7uireents #.0-5/ ist o8 Tools, E7uipent and Materials #.1

-50 Training !acilities #.6 -51 Trainer9s (uali8ications #.6 -56 Institutional Assessent #.6

SECTIO" / "ATIO"A ASSESSME"T A"$CERTI!ICATIO" ARRA"4EME"TS #.2)#.3

COM&ETE"C+ MA& ##.

$E!I"ITIO" O! TERMS ###

AC'"O:E$4ME"TS ##*)##-

_____________________________________________________________________________________________________ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated


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TRAI"I"4 RE4UATIO"S !OR

ATTRACTIO"S A"$ T%EME &AR'S O&ERATIO"S "C II

SECTIO" # ATTRACTIO"S A"$ T%EME &AR'S O&ERATIO"S "C II(UAI!ICATIO"

Te ATTRACTIO"S A"$ T%EME &AR'S O&ERATIO"S "C II (uali8ication!o"#$#t# o% !om&ete"!$e# tat a &er#o" mu#t a!$e'e to &romote( &re&are( o&erate a"d!lo#e do)" r$de#( game# a"d a"$mal e*$+$t# $" attra!t$o"# a"d teme &ar,#- It $"!lude#!om&ete"!$e# o" attra!t$o"# a"d teme &ar, a!t$'$t$e# #u! a# &ro'$d$"g o".#$te$"%ormat$o" a"d a##$#ta"!e( mo"$tor$"g e"tr/ to 'e"ue( &ro'$d$"g a #$te +r$e%$"g or!omme"tar/( a"d o&erat$"g r$de#( game# a"d a"$mal e*$+$t#-

T$# ual$%$!at$o" $# &a!,aged %rom te !om&ete"!/ ma& o% te Touris Sector

a# #o)" $" A""e* A-

Te 1"$t# o% Com&ete"!/ !om&r$#$"g t$# ual$%$!at$o" $"!lude te %ollo)$"g2

CO$E "O5 BASIC COM&ETE"CIES

300455503 Part$!$&ate $" )or,&la!e !ommu"$!at$o"300455506 7or, $" team e"'$ro"me"t300455508 Pra!t$!e !areer &ro%e##$o"al$#m300455509 Pra!t$!e o!!u&at$o"al ealt a"d #a%et/ &ro!edure#

CO$E "O5 COMMO" COM&ETE"CIES

TRS455:05 De'elo& a"d u&date $"du#tr/ ,"o)ledgeTRS455:0: O+#er'e )or,&la!e /g$e"e &ro!edure#TRS455:04 Per%orm !om&uter o&erat$o"#TRS455:0; Per%orm )or,&la!e a"d #a%et/ &ra!t$!e#TRS455:03 Pro'$de e%%e!t$'e !u#tomer #er'$!e

_____________________________________________________________________________________________________

ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated 5


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CO$E "O5 CORE COM&ETE"CIES

TRS3554:4 Pro'$de o".#$te $"%ormat$o" a"d a##$#ta"!eTRS3554:; Mo"$tor e"tr/ to 'e"ue

TRS3554:3 Pro'$de a #$te +r$e%$"g or #!r$&ted !omme"tar/

CO$E "O5 EECTI;E COM&ETE"CIES

S&e!$al$ O&erate a game# lo!at$o"TRS355440 Promote at a game# lo!at$o"

/5 Operating Anial E

R$de O&erator Game# O&erator A"$mal Atte"da"t?Carer Game# Promoter Attra!t$o" Atte"da"t Teme Par, Atte"da"t

_____________________________________________________________________________________________________

ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated :


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SECTIO" * COM&ETE"C+ STA"$AR$S

T$# #e!t$o" deta$l# te !o"te"t# o% te +a#$!( !ommo" a"d !ore u"$t# o% !om&ete"!/re@u$red $" ATTRACTIO"S A"$ T%EME &AR'S "C II5

B SIC COMPETENCIES

U"IT O! COM&ETE"C+> &ARTICI&ATE I" :OR'&ACE COMMU"ICATIO"

U"IT CO$E > 0..-###.0

U"IT $ESCRI&TOR > T$# u"$t !o'er# te ,"o)ledge( #,$ll# a"d att$tude#re@u$red to gater( $"ter&ret a"d !o"'e/ $"%ormat$o" $"re#&o"#e to )or,&la!e re@u$reme"t#-

EEME"T&ER!ORMA"CE CRITERIA

Bold and italicized term# are ela+orated $" teRa"ge o% Var$a+le#

5- O+ta$" a"d !o"'e/)or,&la!e $"%ormat$o"

5-5 S&e!$%$! a"d rele'a"t $"%ormat$o" $# a!!e##ed %romappropriate sources

5-: E%%e!t$'e @ue#t$o"$"g ( a!t$'e l$#te"$"g a"d#&ea,$"g #,$ll# are u#ed to gater a"d !o"'e/$"%ormat$o"

5-4 A&&ro&r$ate medium $# u#ed to tra"#%er $"%ormat$o"a"d $dea#

5-; A&&ro&r$ate "o". 'er+al !ommu"$!at$o" $# u#ed5-3 A&&ro&r$ate l$"e# o% !ommu"$!at$o")$t

#u&er'$#or# a"d !olleague# are $de"t$%$ed a"d%ollo)ed

5-6 De%$"ed )or,&la!e &ro!edure# %or te lo!at$o" a"dstorage o% $"%ormat$o" are u#ed

5-8 Per#o"al $"tera!t$o" $# !arr$ed out !learl/ a"d!o"!$#el/

:- Part$!$&ate $")or,&la!e meet$"g#a"d d$#!u##$o"#

:-5 Team meet$"g# are atte"ded o" t$me:-: O)" o&$"$o"# are !learl/ e*&re##ed a"d to#e o%

oter# are l$#te"ed to )$tout $"terru&t$o"

:-4 Meet$"g $"&ut# are !o"#$#te"t )$t te meet$"g&ur&o#e a"d e#ta+l$#edprotocols:-; Workplace interactions are !o"du!ted $" a

!ourteou# ma""er:-3 ue#t$o"# a+out #$m&le rout$"e )or,&la!e

&ro!edure# a"d mater# !o"!er"$"g )or,$"g!o"d$t$o"# o% em&lo/me"t are a#,ed a"dre#&o"ded to

:-6 Meet$"g# out!ome# are $"ter&reted a"d$m&leme"ted

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Bold and italicized term# are ela+orated $" te

Ra"ge o% Var$a+le#4- Com&lete rele'a"t

)or, relateddo!ume"t#

4-5 Ra"ge o% formsrelat$"g to !o"d$t$o"# o%em&lo/me"t are !om&leted a!!uratel/ a"d leg$+l/

4-: 7or,&la!e data $# re!orded o" #ta"dard )or,&la!e%orm# a"d do!ume"t#

4-4 Ba#$! matemat$!al &ro!e##e# are u#ed %or rout$"e!al!ulat$o"#

4-; Error# $" re!ord$"g $"%ormat$o" o" %orm#?do!ume"t# are $de"t$%$ed a"d &ro&erl/ a!ted u&o"

4-3 Re&ort$"g re@u$reme"t# to #u&er'$#or are!om&leted a!!ord$"g to orga"$


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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- A&&ro&r$ate #our!e# 5-5- Team mem+er#

5-:- Su&&l$er#

5-4- Trade &er#o""el

5-;- =o!al go'er"me"t

5-3- I"du#tr/ +od$e#

:- Med$um :-5- Memora"dum

:-:- C$r!ular

:-4- Not$!e

:-;- I"%ormat$o" d$#!u##$o"

:-3- Follo).u& or 'er+al $"#tru!t$o"#

:-6- Fa!e to %a!e !ommu"$!at$o"

4- Storage 4-5- Ma"ual %$l$"g #/#tem

4-:- Com&uter.+a#ed %$l$"g #/#tem

;- Form# ;-5- Per#o""el %orm#( tele&o"e me##age %orm#(#a%et/ re&ort#

3- 7or,&la!e $"tera!t$o"# 3-5- Fa!e to %a!e

3-:- Tele&o"e3-4- Ele!tro"$! a"d t)o )a/ rad$o

3-;- 7r$tte" $"!lud$"g ele!tro"$!( memo#( $"#tru!t$o"a"d %orm#( "o".'er+al $"!lud$"g ge#ture#(#$g"al#( #$g"# a"d d$agram#

6- Proto!ol# 6-5- O+#er'$"g meet$"g

6-:- Com&l$a"!e )$t meet$"g de!$#$o"#

6-4- O+e/$"g meet$"g $"#tru!t$o"#

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E;I$E"CE 4UI$E

5- Cr$t$!al a#&e!t# o%!om&ete"!/

A##e##me"t re@u$re# e'$de"!e tat te !a"d$date2

5-5- Pre&ared )r$tte" !ommu"$!at$o" %ollo)$"g #ta"dard%ormat o% te orga"$


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6- Co"te*t %orA##e##me"t

6-5Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e ora"/ a&&ro&r$atel/ #$mulated e"'$ro"me"t-

6-: A##e##me"t #all +e o+#er'ed o" mult$&le o!!a#$o"#$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d#u&&leme"tar/ %orm# o% e'$de"!e-

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10/115

U"IT O! COM&ETE"C+> :OR' I" TEAM E";IRO"ME"T

U"IT CO$E > 0..-###.1

U"IT $ESCRI&TOR > T$# u"$t !o'er# te #,$ll#( ,"o)ledge a"d att$tude# to$de"t$%/ role a"d re#&o"#$+$l$t/ a# a mem+er o% a team-



5- De#!r$+e team role a"d#!o&e

5-5- Te role and objective of the team$# $de"t$%$ed%rom a'a$la+le sources of information

5-:- Team &arameter#( re&ort$"g relat$o"#$ a"d

re#&o"#$+$l$t$e# are $de"t$%$ed %rom teamd$#!u##$o"# a"d a&&ro&r$ate e*ter"al #our!e#

:- Ide"t$%/ o)" role a"dre#&o"#$+$l$t/ )$t$"team

:-5- I"d$'$dual role a"d re#&o"#$+$l$t$e# )$t$" te teame"'$ro"me"t are $de"t$%$ed

:-:- Role# a"d re#&o"#$+$l$t/ o% oter team mem+er#are $de"t$%$ed a"d re!og"$


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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- Role a"d o+e!t$'eo% team

5-5- 7or, a!t$'$t$e# $" a team e"'$ro"me"t )$te"ter&r$#e or #&e!$%$! #e!tor

5-:- =$m$ted d$#!ret$o"( $"$t$at$'e a"d udgeme"t ma/+edemo"#trated o" te o+( e$ter $"d$'$duall/ or $" ateam e"'$ro"me"t

:- Sour!e# o%$"%ormat$o"

:-5- Sta"dard o&erat$"g a"d?or oter )or,&la!e&ro!edure#

:-:- o+ &ro!edure#

:-4- Ma!$"e?e@u$&me"t ma"u%a!turer# #&e!$%$!at$o"#a"d $"#tru!t$o"#

:-;- Orga"$


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E;I$E"CE 4UI$E



5-5 O&erated $" a team to !om&lete )or,&la!e a!t$'$t/

5-: 7or,ed e%%e!t$'el/ )$t oter#

5-4 Co"'e/ed $"%ormat$o" $" )r$tte" or oral %orm

5-; Sele!ted a"d u#ed a&&ro&r$ate )or,&la!e la"guage

5-3 Follo)ed de#$g"ated )or, &la" %or te o+

5-6 Re&orted out!ome#

:- 1"der&$""$"g

,"o)ledge

:-5 Commu"$!at$o" &ro!e##

:-: Team #tru!ture

:-4 Team role#

:-; Grou& &la""$"g a"d de!$#$o" ma,$"g

4- 1"der&$""$"g#,$ll#

4-5 Commu"$!ate a&&ro&r$atel/( !o"#$#te"t )$t te!ulture o% te )or,&la!e

;- Re#our!e$m&l$!at$o"#

Te %ollo)$"g re#our!e# MUST +e &ro'$ded2

;-5 A!!e## to rele'a"t )or,&la!e or a&&ro&r$atel/

#$mulated e"'$ro"me"t )ere a##e##me"t !a" ta,e&la!e

;-:- Mater$al# rele'a"t to te &ro&o#ed a!t$'$t/ or ta#,#

3- Metod# o%a##e##me"t

Com&ete"!/ ma/ +e a##e##ed troug2

3-5 O+#er'at$o" o% te $"d$'$dual mem+er $" relat$o" tote )or, a!t$'$t$e# o% te grou&

3-: O+#er'at$o" o% #$mulat$o" a"d or role &la/ $"'ol'$"gte &art$!$&at$o" o% $"d$'$dual mem+er to teatta$"me"t o% orga"$


13/115

U"IT O! COM&ETE"C+> &RACTICE CAREER &RO!ESSIO"AISM

U"IT CO$E > 0..-###.6

U"IT $ESCRI&TOR > T$# u"$t !o'er# te ,"o)ledge( #,$ll# a"d att$tude# $"&romot$"g !areer gro)t a"d ad'a"!eme"t-



5- I"tegrate &er#o"al

o+e!t$'e# )$t

orga"$


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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- E'aluat$o" 5-5 Per%orma"!e A&&ra$#al5-: P#/!olog$!al Pro%$le

5-4 A&t$tude Te#t#

:- Re#our!e# :-5 Huma":-: F$"a"!$al:-4 Te!"olog/

:-4-5 Hard)are

:-4-: So%t)are

4- Tra$"$"g# a"d !areero&&ortu"$t$e#

4-5 Part$!$&at$o" $" tra$"$"g &rogram# 4-5-5 Te!"$!al 4-5-: Su&er'$#or/ 4-5-4 Ma"ager$al 4-5-; Co"t$"u$"g Edu!at$o"4-: Ser'$"g a# Re#our!e Per#o"# $" !o"%ere"!e#

a"d )or,#o

;- Re!og"$t$o"# ;-5 Re!omme"dat$o"#;-: C$tat$o"#;-4 Cert$%$!ate o% A&&re!$at$o"#;-; Comme"dat$o"#;-3 A)ard#

;-6 Ta"g$+le a"d I"ta"g$+le Re)ard#

3- =$!e"#e# a"d?or!ert$%$!at$o"#

3-5 Nat$o"al Cert$%$!ate#3-: Cert$%$!ate o% Com&ete"!/

3-4 Su&&ort =e'el =$!e"#e#3-; Pro%e##$o"al =$!e"#e#

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated 5:


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E;I$E"CE 4UI$E

5- Cr$t$!al a#&e!t# o%

!om&ete"!/


5-5 Atta$"ed o+ target# )$t$" ,e/ re#ult area# KRA#

5-: Ma$"ta$"ed $"tra . a"d $"ter&er#o"al relat$o"#$& $" te!our#e o% ma"ag$"g o"e#el% +a#ed o" &er%orma"!ee'aluat$o"

5-4 Com&leted tra$"$"g# a"d !areer o&&ortu"$t$e# )$! are+a#ed o" te re@u$reme"t# o% te $"du#tr$e#

5-; A!@u$red a"d ma$"ta$"ed l$!e"#e# a"d?or !ert$%$!at$o"#a!!ord$"g to te re@u$reme"t o% te @ual$%$!at$o"

:- 1"der&$""$"g,"o)ledge

:-5 7or, 'alue# a"d et$!# Code o% Co"du!t( Code o%Et$!#( et!-

:-: Com&a"/ &ol$!$e#

:-4 Com&a"/ o&erat$o"#( &ro!edure# a"d #ta"dard#

:-; Fu"dame"tal r$gt# at )or, $"!lud$"g ge"der #e"#$t$'$t/

:-3 Per#o"al /g$e"e &ra!t$!e#

4- 1"der&$""$"g#,$ll#

4-5 A&&ro&r$ate &ra!t$!e o% &er#o"al /g$e"e

4-: I"tra a"d I"ter&er#o"al #,$ll#

4-4 Commu"$!at$o" #,$ll#


Te %ollo)$"g re#our!e# MUST+e &ro'$ded2

;-5 7or,&la!e or a##e##me"t lo!at$o"

;-: Ca#e #tud$e#?#!e"ar$o#



3-5 Port%ol$o A##e##me"t

3-: I"ter'$e)

3-4 S$mulat$o"?Role.&la/#

3-; O+#er'at$o"

3-3 T$rd Part/ Re&ort#

3-6 E*am# a"d Te#t#

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6- Co"te*t %ora##e##me"t 6-5Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e or a"/

a&&ro&r$atel/ #$mulated e"'$ro"me"t-

6-: A##e##me"t #all +e o+#er'ed o" mult$&le o!!a#$o"#$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d#u&&leme"tar/ %orm# o% e'$de"!e-

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated 5;


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U"IT O! COM&ETE"C+ > &RACTICE OCCU&ATIO"A %EAT% A"$SA!ET+ &ROCE$URES

U"IT CO$E > 0..-###.2

U"IT $ESCRI&TOR > T$# u"$t !o'er# te out!ome# re@u$red to!om&l/ )$t regulator/ a"d orga"$


18/115


$talicizedterm# are ela+orated $" teRa"ge o% Var$a+le#

4- Co"trol a


19/115

;ARIABE RA"4E

5- Sa%et/ regulat$o"# Ma/ $"!lude +ut are "ot l$m$ted to25-5 Clea" A$r A!t

5-: Bu$ld$"g !ode5-4 Nat$o"al Ele!tr$!al a"d F$re Sa%et/ Code#5-; 7a#te ma"ageme"t #tatute# a"d rule#5-3 P$l$&&$"e O!!u&at$o"al Sa%et/ a"d Healt

Sta"dard#5-6 DO=E regulat$o"# o" #a%et/ legal re@u$reme"t#5-8 ECC regulat$o"#

:- Ha


20/115

;ARIABE RA"4E

4- Co"t$"ge"!/ mea#ure# Ma/ $"!lude +ut are "ot l$m$ted to24-5 E'a!uat$o"

4-: I#olat$o"4-4 De!o"tam$"at$o"4-; Call$"g de#$g"ed emerge"!/ &er#o""el

;- PPE Ma/ $"!lude +ut are "ot l$m$ted to2;-5 Ma#,;-: Glo'e#;-4 Goggle#;-; Ha$r Net?!a&?+o""et;-3 Fa!e ma#,?#$eld;-6 Ear mu%%#

;-8 A&ro"?Go)"?!o'erall?um& #u$t;-9 A"t$.#tat$! #u$t#

3- Emerge"!/.related dr$ll#a"d tra$"$"g

3-5 F$re dr$ll3-: Eart@ua,e dr$ll3-4 Ba#$! l$%e #u&&ort?CPR3-; F$r#t a$d3-3 S&$llage !o"trol3-6 De!o"tam$"at$o" o% !em$!al a"d to*$!

3-8 D$#a#ter &re&ared"e##?ma"ageme"t

6- OHS &er#o"al re!ord# 6-5 Med$!al?Healt re!ord#6-: I"!$de"t re&ort#6-4 A!!$de"t re&ort#6-; OHS.related tra$"$"g !om&leted

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E;I$E"CE 4UI$E



5-5 E*&la$"ed!learl/ e#ta+l$#ed )or,&la!e #a%et/ a"da


22/115



;-5 7or,&la!e or a##e##me"t lo!at$o"

;-: OHS &er#o"al re!ord#

;-4 PPE

;-; Healt re!ord#



3-5 Port%ol$o A##e##me"t

3-: I"ter'$e)

3-4 Ca#e Stud/?S$tuat$o"

6- Co"te*t %or

a##e##me"t

6-5Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e or a"/

a&&ro&r$atel/ #$mulated e"'$ro"me"t-6-:A##e##me"t #all +e o+#er'ed o" mult$&le o!!a#$o"#

$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d#u&&leme"tar/ %orm# o% e'$de"!e-

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated :0


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COMMON COMPETENCIES

U"IT O! COM&ETE"C+ > $E;EO& A"$ U&$ATE I"$USTR+ '"O:E$4E

U"IT CO$E > TRS-##*.#

U"IT $ESCRI&TOR > T$# u"$t o% !om&ete"!/ deal# )$t te ,"o)ledge( #,$ll#re@u$red to a!!e##( $"!rea#e a"d u&date $"du#tr/ ,"o)ledge-It $"!lude# #ee, $"%ormat$o" o" te $"du#tr/ a"d u&date$"du#tr/ ,"o)ledge-


Bold and italicized $tem# are ela+orated $" te

Ra"ge o% Var$a+le#5- See, $"%ormat$o" o" te

$"du#tr/5-5 ources of informationo" te $"du#tr/ are

!orre!tl/ $de"t$%$ed a"d a!!e##ed

5-: $nformation to assist effective workperformance$# o+ta$"ed $" l$"e )$t o+re@u$reme"t#

5-4 S&e!$%$! $"%ormat$o" o" #e!tor o% )or, $#a!!e##ed a"d u&dated

5-; I"du#tr/ $"%ormat$o" $# !orre!tl/ a&&l$ed to da/.

to.da/ )or, a!t$'$t$e#:- 1&date $"du#tr/

,"o)ledge:-5 I"%ormal a"d?or %ormal re#ear! $# u#ed to

u&date ge"eral ,"o)ledge o% te $"du#tr/

:-: 1&dated ,"o)ledge $# #ared )$t !u#tomer#a"d !olleague# a# a&&ro&r$ate a"d $"!or&orated$"to da/.to.da/ )or,$"g a!t$'$t$e#

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24/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- I"%ormat$o" #our!e# Ma/ $"!lude +ut are "ot l$m$ted to 2

5-5 Med$a

5-: Re%ere"!e +oo,#

5-4 =$+rar$e#

5-; 1"$o"#

5-3 I"du#tr/ a##o!$at$o"#

5-6 I"du#tr/ our"al#

5-8 I"ter"et

5-9 Per#o"al o+#er'at$o" a"d e*&er$e"!e

:- I"%ormat$o" to a##$#te%%e!t$'e )or,&er%orma"!e

Ma/ $"!lude +ut are "ot l$m$ted to2

:-5 D$%%ere"t #e!tor# o% te $"du#tr/ a"d te#er'$!e# a'a$la+le $" ea! #e!tor

:-: Relat$o"#$& +et)ee" tour$#m a"do#&$tal$t/

:-4 Relat$o"#$& +et)ee" te $"du#tr/ a"doter $"du#tr$e#

:-; I"du#tr/ )or,$"g !o"d$t$o"#

:-3 =eg$#lat$o"tat a%%e!t# te $"du#tr/

=$@uor

Healt a"d #a%et/

H/g$e"e

Gam$"g

7or,er# !om&e"#at$o"

Co"#umer &rote!t$o"

Dut/ o% !are

Bu$ld$"g regulat$o"#

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated ::


25/115

:-6 Trade u"$o"#

:-8 E"'$ro"me"tal $##ue# a"d re@u$reme"t#

:-9 I"du#tr$al relat$o"# $##ue# a"d maororga"$


26/115

E;I$E"CE 4UI$E

5- Cr$t$!al a#&e!t#o% !om&ete"!/


5-5 K"e) ,e/ #our!e# o% $"%ormat$o" o" te $"du#tr/

5-: 1&dated $"du#tr/ ,"o)ledge

5-4 A!!e##ed a"d u#ed $"du#tr/ $"%ormat$o"


:-5 O'er'$e) o% @ual$t/ a##ura"!e $" te $"du#tr/

:-: Role o% $"d$'$dual #ta%% mem+er#

:-4 I"du#tr/ $"%ormat$o" #our!e#

:- 1"der&$""$"g

#,$ll#

4-5 T$me ma"ageme"t

4-: Read/ #,$ll# "eeded to a!!e## $"du#tr/ $"%ormat$o"

4-4 Ba#$! !om&ete"!/ #,$ll# "eeded to a!!e## te $"ter"et



;-5 Sour!e# o% $"%ormat$o" o" te $"du#tr/

;-: I"du#tr/ ,"o)ledge



3-5 I"ter'$e)?@ue#t$o"#

3-: Pra!t$!al demo"#trat$o"

3-4 Port%ol$o o% $"du#tr/ $"%ormat$o" related to tra$"ee# )or,

6- Co"te*t %ora##e##me"t

6-5 Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e or a"/a&&ro&r$atel/ #$mulated e"'$ro"me"t-

6-: A##e##me"t ma/ +e &er%ormed o" mult$&le o!!a#$o"#$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d#u&&leme"tar/ %orm# o% e'$de"!e-

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated :;


27/115

U"IT O! COM&ETE"C+ > OBSER;E :OR'&ACE %+4IE"E&ROCE$URES

U"IT CO$E > TRS-##*.*

U"IT $ESCRI&TOR > T$# u"$t o% !om&ete"!/ deal# )$t te ,"o)ledge( #,$ll#a"d att$tude# $" o+#er'$"g )or,&la!e /g$e"e&ro!edure#- It $"!lude# %ollo)$"g /g$e"e &ro!edure# a"d$de"t$%/$"g a"d &re'e"t$"g /g$e"e r$#,#-


Bold and italicized $tem# are ela+orated $" teRa"ge o% Var$a+le#

5- Follo) /g$e"e &ro!edure# 5-5 7or,&la!e h!giene proceduresare$m&leme"ted $" l$"e )$t e"ter&r$#e a"d legalre@u$reme"t#

5-: Ha"dl$"g a"d #torage o% $tem# are u"derta,e"$" l$"e )$t e"ter&r$#e a"d legal re@u$reme"t#

:- Ide"t$%/ a"d &re'e"t/g$e"e r$#,#

:-5 Pote"t$al h!giene risksare $de"t$%$ed $" l$"e)$t e"ter&r$#e &ro!edure#

:-: A!t$o" to minimize a"d remove risks areta,e" )$t$" #!o&e o% $"d$'$dual re#&o"#$+$l$t/o% e"ter&r$#e?legal re@u$reme"t#

:-4 H/g$e"e r$#,# +e/o"d te !o"trol o% $"d$'$dual#ta%% mem+er# are re&orted to te a&&ro&r$ate&er#o" %or %ollo) u&

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28/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- H/g$e"e &ro!edure# Ma/ $"!lude +ut are "ot l$m$ted to2

5-5 Sa%e a"d /g$e"$! a"dl$"g o% %ood a"d +e'erage

5-: Regular a"d )a#$"g

5-4 Corre!t %ood #torage

5-; A&&ro&r$ate a"d !lea" !lot$"g

5-3 A'o$da"!e o% !ro##.!o"tam$"at$o"

5-6 Sa%e a"dl$"g d$#&o#al o% l$"e" a"d lau"dr/

5-8 A&&ro&r$ate a"dl$"g a"d d$#&o#al o% gar+age

5-9 Clea"$"g a"d #a"$t$


29/115

:-> Co"tam$"ated )a#te# #u! a# +lood a"d +od/#e!ret$o"#

:-50 D$#&o#al o% gar+age a"d !o"tam$"ated or&ote"t$all/ !o"tam$"ated )a#te#

4- M$"$m$


30/115

E;I$E"CE 4UI$E

5- Cr$t$!al a#&e!t#o% !om&ete"!/


5-5 Follo)ed /g$e"e &ro!edure#

5-: Ide"t$%$ed a"d re#&o"ded to /g$e"e r$#,

5-4 Pra!t$!ed &er#o"al groom$"g a"d /g$e"e


:-5 T/&$!al /g$e"e a"d !o"trol &ro!edure# $" te o#&$tal$t/a"d tour$#m $"du#tr$e#

:-: O'er'$e) o% leg$#lat$o" a"d regulat$o" $" relat$o" to %ooda"dl$"g( &er#o"al a"d ge"eral /g$e"e

:-4 K"o)ledge o" %a!tor# )$! !o"tr$+ute to )or,&la!e/g$e"e &ro+lem#

:-; Ge"eral a


31/115

U"IT O! COM&ETE"C+> &ER!ORM COM&UTER O&ERATIO"S

U"IT CO$E > TRS-##*.-

U"IT $ESCRI&TOR > T$# u"$t !o'er# te ,"o)ledge( #,$ll# a"d att$tude# a"d'alue# "eeded to &er%orm !om&uter o&erat$o"# )$!$"!lude# $"&utt$"g( a!!e##$"g( &rodu!$"g a"d tra"#%err$"gdata u#$"g te a&&ro&r$ate ard)are a"d #o%t)are


Bold and italicized term# are ela+orated $" teRa"geo% Var$a+le#

5- Pla" a"d &re&are %orta#, to +e u"derta,e"

5-5- Re@u$reme"t# o% ta#, are determ$"ed

5-:- A&&ro&r$ate hardwarea"d software $# #ele!ted

a!!ord$"g to ta#, a##$g"ed a"d re@u$red out!ome

5-4- Ta#, $# &la""ed to e"#ure OH & S guidelinesa"d&ro!edure# are %ollo)ed

:- I"&ut data $"to !om&uter :-5- Data are e"tered $"to te !om&uter u#$"ga&&ro&r$ate &rogram?a&&l$!at$o" $" a!!orda"!e)$t !om&a"/ &ro!edure#

:-:- A!!ura!/ o% $"%ormat$o" $# !e!,ed a"d$"%ormat$o" $# #a'ed $" a!!orda"!e )$t #ta"dardo&erat$"g &ro!edure#

:-4- I"&utted data are #tored $" storage mediaa!!ord$"g to re@u$reme"t#

:-; 7or, $# &er%ormed )$t$" ergonomic guidelines

4- A!!e## $"%ormat$o"u#$"g !om&uter

4-5- Corre!t &rogram?a&&l$!at$o" $# #ele!ted +a#ed o"o+ re@u$reme"t#

4-:- Program?a&&l$!at$o" !o"ta$"$"g te $"%ormat$o"re@u$red $# a!!e##ed a!!ord$"g to !om&a"/&ro!edure#

4-4- ,esktop iconsare !orre!tl/ #ele!ted( o&e"eda"d !lo#ed %or "a'$gat$o" &ur&o#e#

4-; Ke/+oard te!"$@ue# are !arr$ed out $" l$"e )$tOH S re@u$reme"t# %or #a%e u#e o% ,e/+oard#

_____________________________________________________________________________________________________

ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated :>


32/115


33/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- Hard)are a"d &er$&eralde'$!e#


5-5- Per#o"al !om&uter#

5-:- Net)or,ed #/#tem#

5-4- Commu"$!at$o" e@u$&me"t

5-;- Pr$"ter#

5-3- S!a""er#

5-6- Ke/+oard

5-8- Mou#e

:- So%t)are Ma/ $"!lude +ut are "ot l$m$ted to2

:-5- 7ord &ro!e##$"g &a!,age#

:-:- Data +a#e &a!,age#

:-4- I"ter"et

:-;- S&read#eet#

4- OH S gu$del$"e# Ma/ $"!lude +ut are "ot l$m$ted to2

4-5- OHS gu$del$"e#

4-:- E"ter&r$#e &ro!edure#

;- Storage med$a Ma/ $"!lude +ut are "ot l$m$ted to2

;-5- D$#,ette#

;-:- CD#

;-4- $& d$#,#

;-;- Hard d$#, dr$'e#( lo!al a"d remote

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34/115


35/115

E;I$E"CE 4UI$E

5- Cr$t$!al a#&e!t o%!om&ete"!/

A##e##me"t mu#t #o) tat te !a"d$date2

5-5- Sele!ted a"d u#ed ard)are !om&o"e"t# !orre!tl/ a"da!!ord$"g to te ta#, re@u$reme"t

5-:- Ide"t$%$ed a"d e*&la$" te %u"!t$o"# o% +ot ard)are a"d#o%t)are u#ed( te$r ge"eral %eature# a"d !a&a+$l$t$e#

5-4- Produ!ed a!!urate a"d !om&lete data $" a!!orda"!e )$tte re@u$reme"t#

5-;- 1#ed a&&ro&r$ate de'$!e# a"d &ro!edure# to tra"#%er%$le#?data a!!uratel/

5-3- Ma$"ta$"ed !om&uter #/#tem


:-5- Ba#$! ergo"om$!# o% ,e/+oard a"d !om&uter u#e

:-:- Ma$" t/&e# o% !om&uter# a"d +a#$! %eature# o% d$%%ere"to&erat$"g #/#tem#

:-4- Ma$" &art# o% a !om&uter

:-;- Storage de'$!e# a"d +a#$! !ategor$e# o% memor/

:-3- Rele'a"t t/&e# o% #o%t)are

:-6- Ge"eral #e!ur$t/

:-8- V$ru#e#

:-9- OH S &r$"!$&le# a"d re#&o"#$+$l$t$e#

:->- Cal!ulat$"g !om&uter !a&a!$t/

4- 1"der&$""$"g#,$ll#

4-5- Read$"g #,$ll# re@u$red to $"ter&ret )or, $"#tru!t$o"

4-:- Commu"$!at$o" #,$ll#



;-5- Com&uter ard)are )$t &er$&eral#

;-:- A&&ro&r$ate #o%t)are

_____________________________________________________________________________________________________



36/115



3-5 O+#er'at$o"

3-: ue#t$o"$"g

3-4 Pra!t$!al demo"#trat$o"


6-5- Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e or a"/a&&ro&r$atel/ #$mulated e"'$ro"me"t-

6-:- A##e##me"t ma/ +e &er%ormed o" mult$&le o!!a#$o"#$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d#u&&leme"tar/ %orm# o% e'$de"!e-

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37/115

U"IT O! COM&ETE"C+> &ER!ORM :OR'&ACE A"$ SA!ET+ &RACTICES

U"IT CO$E > TRS-##*./

U"IT $ESCRI&TOR > T$# u"$t o% !om&ete"!/ deal# )$t te ,"o)ledge( #,$ll# a"datt$tude# $" %ollo)$"g ealt( #a%et/ a"d #e!ur$t/ &ra!t$!e#- It$"!lude# deal$"g )$t emerge"!/ #$tuat$o"# a"d ma$"ta$"$"g #a%e&er#o"al &re#e"tat$o" #ta"dard#-


Bold and italicized $tem# are ela+orated $" teRa"ge o% Var$a+le#

5- Follo) )or,&la!e &ro!edure#%or ealt( #a%et/ a"d #e!ur$t/

&ra!t$!e#

5-5 Corre!t health- safet! and securit! proceduresare %ollo)ed $" l$"e )$t leg$#lat$o"( regulat$o"#

a"d e"ter&r$#e &ro!edure#5-: Breaches o% ealt( #a%et/ a"d #e!ur$t/

&ro!edure# are $de"t$%$ed a"d re&orted $" l$"e )$te"ter&r$#e &ro!edure

5-4 Su#&$!$ou# +ea'$or or u"u#ual o!!urre"!e arere&orted $" l$"e )$t e"ter&r$#e &ro!edure

:- Deal )$t emerge"!/#$tuat$o"#

:-5 (mergenc!a"d &ote"t$al emerge"!/ #$tuat$o"#are re!og"$


38/115


39/115

;ARIABE RA"4E

4- Emerge"!/ Ma/ $"!lude +ut $# "ot l$m$ted to 2

4-5 Per#o"al $"ur$e#4-: F$re

4-4 Ele!tro!ut$o"

4-; Natural !alam$t/ $-e- eart@ua,e?%lood

4-3 Cr$m$"al a!t# $-e- ro++er/

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40/115

E;I$E"CE 4UI$E

5- Cr$t$!al a#&e!t#

o% !om&ete"!/

A##e##me"t re@u$re# e'$de"!e tat te !a"d$date 2

5-5 Com&l$ed )$t $"du#tr/ &ra!t$!e# a"d &ro!edure#

5-: 1#ed $"tera!t$'e !ommu"$!at$o" )$t oter#

5-4 Com&l$ed )$t )or,&la!e #a%et/( #e!ur$t/ a"d /g$e"e&ra!t$!e#

5-; Ide"t$%$ed %ault# &ro+lem# a"d te "e!e##ar/ !orre!t$'ea!t$o"

5-3 Promoted &u+l$! relat$o" amo"g oter#

5-6 Com&l$ed )$t @ual$t/ #ta"dard#

5-8 Re#&o"ded to emerge"!/ #$tuat$o"# $" l$"e )$t e"ter&r$#egu$del$"e#

5-9 Com&l$ed )$t &ro&er dre## !ode


:-5 Commu"$!at$o"

:-5-5 I"tera!t$'e !ommu"$!at$o" )$t oter#

:-5-: I"ter&er#o"al #,$ll#

:-5-4 Good )or,$"g att$tude

:-5-; A+$l$t/ to )or, @u$etl/ )$t !oo&erat$o" &at$e"!e(!are%ul"e##( !lea"l$"e## a"d ae#tet$! 'alue#

:-5-3 A+$l$t/ to %o!u# o" ta#, at a"d

:-: S/#tem#( Pro!e##e# a"d O&erat$o"#

:-:-5 7or,&la!e ealt( #a%et/ a"d #e!ur$t/ &ro!edure#

:-:-: Emerge"!/ &ro!edure#

:-:-4 Per#o"al &re#e"tat$o"

:-4 Sa%et/ Pra!t$!e#

:-4-5 Pro&er d$#&o#al o% gar+age

:-4-: Pra!t$!e #a%et/ mea#ure#

:- 4-4 3S Im&leme"tat$o"

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41/115

4- 1"der&$""$"g#,$ll#

4-5 A+$l$t/ to ma,e de!$#$o"

4-: T$me ma"ageme"t

4-4 A+$l$t/ to o%%er alter"at$'e #te

4-; Care $" a"dl$"g a"d o&erat$"g e@u$&me"t



;-5 Pro!edure# Ma"ual o" #a%et/( #e!ur$t/( ealt a"demerge"!/

;-: A'a$la+$l$t/ o% tool#( e@u$&me"t( #u&&l$e# a"d mater$al#



3-5 7r$tte" e*am$"at$o"


3-4 I"ter'$e)




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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated 4>


42/115

U"IT O! COM&ETE"C+> &RO;I$E E!!ECTI;E CUSTOMER SER;ICE

U"IT CO$E > TRS-##*.0

U"IT $ESCRI&TOR > T$# u"$t o% !om&ete"!/ deal# )$t te ,"o)ledge( #,$ll# a"datt$tude# $" &ro'$d$"g e%%e!t$'e !u#tomer #er'$!e- It $"!lude#greet$"g !u#tomer( $de"t$%/$"g !u#tomer "eed#( del$'er$"g#er'$!e to !u#tomer( a"dl$"g @uer$e# troug tele&o"e( %a*ma!$"e( $"ter"et a"d ema$l a"d a"dl$"g !om&la$"t#(e'aluat$o" a"d re!omme"dat$o"-

&ER!ORMA"CE CRITERIAEEME"T Bold and italicized $tem# are ela+orated $" te

Ra"ge o% Var$a+le#

5- Greet !u#tomer 5-5 Gue#t# are greeted $" l$"e )$t e"ter&r$#e &ro!edure

5-: Ver+al a"d "o".'er+al !ommu"$!at$o"# area&&ro&r$ate to te g$'e" #$tuat$o"

5-4 .on verbal communicationo% !u#tomer $#o+#er'ed re#&o"d$"g to !u#tomer

5-; Se"#$t$'$t/ to cultural and social differences$#demo"#trated

:- Ide"t$%/ !u#tomer "eed# :-5 A&&ro&r$ate interpersonal skillsare u#ed toe"#ure tat !u#tomer "eed# are a!!uratel/$de"t$%$ed

:-: #ustomer needsare a##e##ed %or urge"!/ #o tat&r$or$t/ %or #er'$!e del$'er/ !a" +e $de"t$%$ed

:-4 Cu#tomer# are &ro'$ded )$t $"%ormat$o"

:-; Per#o"al l$m$tat$o" $" addre##$"g !u#tomer "eed# $#$de"t$%$ed a"d )ere a&&ro&r$ate( a##$#ta"!e $##ougt %rom #u&er'$#or

4- Del$'er #er'$!e to!u#tomer

4-5 Cu#tomer "eed# are &rom&tl/ atte"ded to $" l$"e)$t enterprise procedure

4-: A&&ro&r$ate ra&&ort $# ma$"ta$"ed )$t !u#tomer toe"a+le $g @ual$t/ #er'$!e del$'er/

4-4 O&&ortu"$t/ to e"a"!e te @ual$t/ o% #er'$!e a"d&rodu!t# are ta,e" )ere'er &o##$+le

_____________________________________________________________________________________________________

ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated ;0


43/115


44/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- No".'er+al !ommu"$!at$o" Ma/ $"!lude +ut are "ot l$m$ted to2

5-5 Bod/ la"guage

5-: Dre## a"d a!!e##or$e#

5-4 Ge#ture# a"d ma""er$#m#

5-; Vo$!e to"al$t/ a"d 'olume

5-3 1#e o% #&a!e

5-6 Culturall/ #&e!$%$! !ommu"$!at$o" !u#tom# a"d

&ra!t$!e#

:- Cultural a"d #o!$ald$%%ere"!e#

Ma/ $"!lude +ut are "ot l$m$ted to 2

:-5 Mode# o% greet$"g( %are)ell$"g a"d !o"'er#at$o"

:-: Bod/ la"guage? u#e o% +od/ ge#ture#

:-4 Formal$t/ o% la"guage

4- I"ter&er#o"al #,$ll# Ma/ $"!lude +ut are "ot l$m$ted to2

4-5 I"tera!t$'e !ommu"$!at$o"

4-: Pu+l$! relat$o"

4-4 Good )or,$"g att$tude

4-; S$"!er$t/

4-3 Plea#a"t d$#&o#$t$o"

4-6 E%%e!t$'e !ommu"$!at$o" #,$ll#

;- Cu#tomer "eed# Ma/ $"!lude +ut are "ot l$m$ted to2

;-5 To#e )$t a d$#a+$l$t/

;-: To#e )$t #&e!$al !ultural or la"guage "eed#

;-4 1"a!!om&a"$ed !$ldre"

;-; Pare"t# )$t /ou"g !$ldre"

;-3 Preg"a"t )ome"

;-6 S$"gle )ome"

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated ;:


45/115

;ARIABE RA"4E

3- E"ter&r$#e &ro!edure Ma/ $"!lude +ut $# "ot l$m$ted to2

3-5 Mode# o% greet$"g a"d %are)ell$"g3-: Addre##$"g te &er#o" +/ "ame

3-4 T$me.lae +e%ore a re#&o"#e

3-; St/le ma"ual re@u$reme"t#

3-3 Sta"dard letter# a"d &ro%orma#

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47/115

4- 1"der&$""$"g #,$ll# 4-5 E%%e!t$'e !ommu"$!at$o" #,$ll#

4-: No".'er+al !ommu"$!at$o" . +od/ la"guage

4-4 Good t$me ma"ageme"t

4-; A+$l$t/ to )or, !alml/ a"d u"o+tru#$'el/ e%%e!t$'el/

4-3 A+$l$t/ to a"dle tele&o"e $"@u$r$e# a"d

!o"'er#at$o"#

4-6 Corre!t &ro!edure $" a"dl$"g tele&o"e $"@u$r$e#

4- 8 Pro&er )a/ o% a"dl$"g !om&la$"t#



;-5 A'a$la+$l$t/ o% tele&o"e( %a* ma!$"e( $"ter"et( et!-

;-: A'a$la+$l$t/ o% data o" &roe!t# a"d #er'$!e# tar$%% a"drate#( &romot$o"al a!t$'$t$e# $" &la!e et!-

;-4 A'a$la+$l$t/ o% o%%$!e #u&&l$e#



3-5 7r$tte" e*am$"at$o"


6- Co"te*t %or

a##e##me"t

6-5Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e or a"/

a&&ro&r$atel/ #$mulated e"'$ro"me"t-6-: A##e##me"t ma/ +e &er%ormed o" mult$&le o!!a#$o"#


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CORE COMPETENCIES

U"IT O! COM&ETE"C+> &RO;I$E O")SITE I"!ORMATIO" A"$ ASSISTA"CE

U"IT CO$E > TRS0##-*-U"IT $ESCRI&TOR > T$# u"$t deal# )$t te #,$ll# a"d ,"o)ledge( +ea'$or a"d

mot$'at$o"# re@u$red to a!!e## a"d $"ter&ret $"%ormat$o" o"te attra!t$o"# !urre"t a!t$'$t$e#( to +e u#ed $" &ro'$d$"ga##$#ta"!e to !u#tomer# a"d $" &romot$"g te attra!t$o"##er'$!e#- T$# u"$t a&&l$e# to o&erat$o"al #ta%% )or,$"g $"attra!t$o"# +ut ma/ al#o +e rele'a"t to #$m$lar e"ter&r$#e##u! a# re#ort#-



5- A!!e## a"d u&date attra!t$o"?teme&ar, $"%ormat$o"

5-5 I"%ormat$o" $# a!!e##ed a"d u&dated $"a!!orda"!e )$t e"ter&r$#e &ro!edure# a"d#/#tem#-

5-: I"%ormat$o" $# $"!or&orated $"to da/.to.da/)or,$"g a!t$'$t$e# to #u&&ort @ual$t/ o%#er'$!e a"d #ta"dard# )$t$" te

attra!t$o"?teme &ar,-

5-4 I"%ormat$o" $# #ared )$t !olleague# to#u&&ort e%%$!$e"!/ o% o&erat$o"#-

:- Pro'$de a##$#ta"!e a"d $"%ormat$o" :-5 $nformation and assistanceneedso%d$%%ere"t !u#tomer# are a!!uratel/$de"t$%$ed( $"!lud$"g to#e )$t #&e!$al"eed# or d$#a+$l$t$e#-

:-: Re@u$red a"d re@ue#ted informationa"da##$#ta"!e $# &ro'$ded to !u#tomer#-

:-4 Healt a"d #a%et/ re@u$reme"t# a"de"ter&r$#e !u#tomer #er'$!e #ta"dard# are!o"#$dered )e" &ro'$d$"g $"%ormat$o" a"da##$#ta"!e-

:-; Ser'$!e# a'a$la+le )$t$" teattra!t$o"?teme &ar, are &romoted to!u#tomer#-

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4- Re#ol'e gue#t !om&la$"t# a"d!o"!er"#

4-5 #ustomer complaints?!o"!er"# aree"terta$"ed )e"e'er te/ ar$#e-

4-: Cau#e o% d$##at$#%a!t$o" $# a!!uratel/$de"t$%$ed a"d do"e $" a !ourteou# ma""er-

4-4 Cau#e?#our!e o% !om&la$"t $# !oord$"ated)$t !o"!er"ed de&artme"t to e"#ure @u$!,re#olut$o"-

4-; Po##$+le re#olut$o"# to !om&la$"t areo%%ered ,ee&$"g $" m$"d gue#t "eed#-

4-3 Sat$#%a!t$o" o% !u#tomer to re#olut$o" $#e"#ured +/ !e!,$"g o" gue#t-

4-6 Ser'$!e re!o'er/ $# e"#ured +/ $"%orm$"ggue#t o% )$# to #er'e tem aga$" u&o"te$r retur" a"d?or %ollo)$"g !om&a"/&ro!edure#-

4-8 1"e*&e!ted o% u"u#ual &ro+lem# arere#&o"ded to or are re%erred to a&&ro&r$ate&er#o""el $" a!!orda"!e )$t e"ter&r$#e&ro!edure#-

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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- I"%ormat$o" a"da##$#ta"!e "eed#


5-5 Ge"eral $"%ormat$o" o" te attra!t$o" or teme &ar,

5-: T$me# o% a!t$'$t$e# or e'e"t#

5-4 D$re!t$o"# )$t$" te 'e"ue

5-; Fa!$l$t$e# %or to#e )$t #&e!$al "eed# #u! a# )eel!a$r( lo#t a"d %ou"d a"d lo#t !$ld

:- I"%ormat$o" Ma/ $"!lude +ut are "ot l$m$ted to2

:-5 Ne) a!t$'$t$e#?e'e"t#

:-: Ne) &ro!edure#?#/#tem#

:-4 Ca"ge# )$t$" te o&erat$o" o% te attra!t$o"?teme&ar,

:-;Promot$o"al a!t$'$t$e#

:-3Ne) !u#tomer#?!l$e"t grou

:-6R$#, ma"ageme"t $##ue#?&ro!edure#-

4- Cu#tomer !om&la$"t# Ma/ $"!lude +ut are "ot l$m$ted to2

4-5 Par, &ol$!$e# $m&leme"tat$o"

4-: R$de re#tr$!t$o"#

4-4 R$de #!edule#

4-; Em&lo/ee !ourte#/

4-3 7eater

4-6 Fa!$l$t$e#

4-8 Co"#uma+le#

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E;I$E"CE 4UI$E



5-5 Demo"#trated ,"o)ledge o% te role o% attra!t$o"# a"dteme &ar,# )$t$" te tour$#m $"du#tr/-

5-: Demo"#trated ,"o)ledge o% a"d a+$l$t/ to u#e $"%ormat$o"#/#tem# )$t$" attra!t$o"#?teme &ar,#-

5-4 Demo"#trated ,"o)ledge o% te $m&orta"!e o% !u#tomer#at$#%a!t$o" a"d re!o'er/-

5-; Demo"#trated a+$l$t/ to re#&o"d to or re#ol'e !l$e"t @uer$e#a"d !om&la$"t#-


:-5 Sour!e# o% !u#tomer# %or a" attra!t$o"?teme &ar, a"d terole o% attra!t$o"#?teme &ar,# )$t$" te tour$#m $"du#tr/-

:-: Te role# o% d$%%ere"t de&artme"t# )$t$" a"attra!t$o"?teme &ar,-

:-4 I"%ormat$o" #/#tem# )$t$" attra!t$o"#?teme &ar,# %or +ot!u#tomer# a"d #ta%%-

4- 1"der&$""$"g#,$ll#

4-5 Commu"$!at$o" #,$ll#( e#&e!$all/ $"2

4-5-5 Deal$"g )$t !u#tomer re@ue#t# a"d !om&la$"t#

4-5-: Coord$"at$"g )$t oter de&artme"t#4-: Colle!t$"g( orga"$


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3-5D$re!t o+#er'at$o" or &ra!t$!al demo"#trat$o" o% te!a"d$date &ro'$d$"g a##$#ta"!e a"d $"%ormat$o"-

3-:Oral @ue#t$o"$"g to te#t ,"o)ledge o% te #our!e# o%$"%ormat$o" a"d te role o% $"%ormat$o" #/#tem# )$t$" teattra!t$o" or teme &ar,-

3-4T$rd &art/ )or,&la!e re&ort# o% o".te.o+ &er%orma"!e +/te !a"d$date-




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53/115

U"IT O! COM&ETE"C+> MO"ITOR E"TR+ TO ;E"UE

U"IT CO$E > TRS0##-*/

U"IT $ESCRI&TOR > T$# u"$t deal# )$t te ,"o)ledge( #,$ll#( +ea'$or a"d

mot$'at$o"# re@u$red to mo"$tor e"tr/ to a" attra!t$o" or a"area )$t$" a" attra!t$o" or teme &ar, #u! a# a r$de or#o)( a"d to mo"$tor !ro)d mo'eme"t#- T$# u"$t re%le!t#te role o% a" attra!t$o" atte"da"t a"d doe# "ot $"!or&oratete #,$ll# re@u$red +/ ded$!ated #e!ur$t/ &er#o""el-


Bold and italicized termsare ela+orated $" te Ra"ge o%Var$a+le#

5- Mo"$tor a"d ma$"ta$" a!!e##

to attra!t$o" area#

5-5 All items associated with access to and safe

operationso% te area are !e!,ed +e%ore teo&erat$o"-

5-: T!pes of entr!a"d a!!e## to entr! areasare!o"trolled a!!ord$"g to )or,&la!e &ro!edure#(!om&l/$"g at all t$me# )$t #&e!$%$! regulat$o"#a"d &arameter#-

5-4 Area# are regularl/ !e!,ed %or !lea"l$"e##(#a%et/ a"d !u#tomer !om%ort-

:- Mo"$tor !ro)d# :-5 Te ma*$mum "um+er o% !u#tomer# tat te

area !a" a!!ommodate $# $de"t$%$ed to e"#ure#a%et/ a"d !o"'e"$e"!e o% !u#tomer#-

:-: Te !ro)d #$


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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- Item# a##o!$ated )$t a!!e##to a"d #a%e o&erat$o"#


5-5 E*$t a"d e"tr/ lo!at$o"#

5-: Gate#

5-4 Fe"!e#

5-; Barr$er#

5-3 S$g"age

5-6 Pote"t$al a


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E;I$E"CE 4UI$E


A##e##me"t re@u$re# e'$de"!e# tat te !a"d$date2

5-5 Demo"#trated ,"o)ledge o% &ro!edure# %or mo"$tor$"ge"tr/ area#-

5-: Demo"#trated te a+$l$t/ to a&&l/ a!!e## a"d #a%et/&ro!edure# !o"#$#te"tl/-


:-5Pro!edure# %or mo"$tor$"g o% e"tr/ area# a# a&&ro&r$ate tote e"ter&r$#e

:-: Ma*$mum !a&a!$t/ o% te 'e"ue +e$"g mo"$tored

:-4 Healt a"d #a%et/ $m&l$!at$o"# $" te mo"$tor$"g o% e"tr/area#

4- 1"der&$""$"g#,$ll#

4-5 Commu"$!at$o" #,$ll# %or deal$"g )$t !u#tomer# a"d !ro)d#



;-5 A!!e## to %ull/.e@u$&&ed o&erat$o"al 'e"ue to allo)re#&o"#e to d$%%ere"t #er'$!e a"d !ro)d #$tuat$o"#

;-: Commer!$all/ real$#t$! rat$o# o% !u#tomer# to !a"d$date tore%le!t t/&$!al )or,&la!e !o"d$t$o"#

;-4 I"'ol'eme"t o% a"d $"tera!t$o" )$t oter# a# re@u$red +/te !u#tomer #er'$!e a"d !ro)d !o"trol a#&e!t# o% te u"$t



3-5 D$re!t o+#er'at$o" or &ra!t$!al demo"#trat$o" o% te!a"d$date #a%el/ mo"$tor$"g e"tr/ to a 'e"ue-

3-: Oral @ue#t$o"$"g to te#t ,"o)ledge o% o!!u&at$o"al ealta"d #a%et/ $##ue# a"d re@u$reme"t# -

3-4 Re'$e) o% &ort%ol$o# o% e'$de"!e a"d t$rd &art/ )or,&la!ere&ort# o% o".te.o+ &er%orma"!e +/ te !a"d$date-


6-5 Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e or a"/a&&ro&r$atel/ #$mulated e"'$ro"me"t


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57/115

EEME"T &ER!ORMA"CE CRITERIABold and italicized termsare ela=orated in the Range o8

;aria=les

4- =$a$#e )$t team mem+er# 4-5 Commu"$!at$o" a"d !oo&erat$o" are ma$"ta$"ed

)$t oter team mem+er#?o&erator# to e"#ure#a%e a"d e%%$!$e"t o&erat$o"#-

4-: Corre!t a"d a!!urate #$g"al# are g$'e" )erea&&ro&r$ate-

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58/115

RA"4E O! ;ARIABES

;ARIABERA"4E

5- Br$e%$"g #e##$o"# Ma/ $"!lude +ut are "ot l$m$ted to2

-5 S$te tour#

-: So)# or e"terta$"me"t #e##$o"#

-4 Sa%et/ +r$e%$"g#

-; R$de#

-3 Demo"#trat$o"#

-6 Cro)d $"%ormat$o" #e##$o"#

:- Healt a"d #a%et/ re@u$reme"t# Ma/ $"!lude +ut are "ot l$m$ted to2

:-5Dre## re#tr$!t$o"#

:-:Area# )$! are o%%.l$m$t#

:-4Gu$da"!e o" u#$"g e@u$&me"t

:-;Emerge"!/ &ro!edure#

:-3Re#tr$!t$o"# o" tal,$"g or ma,$"g "o$#e $" a"area

4- Te!"$!al &re#e"tat$o" re#our!e# Ma/ $"!lude +ut are "ot l$m$ted to2

4-5 M$!ro&o"e

4-: =oud #&ea,er

4-4 V$deo &re#e"tat$o"

4-; Mo"$tor#

4-3 A!tor# #!r$&ted #o)

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60/115



6-: A##e##me"t ma/ +e &er%ormed o" mult$&le o!!a#$o"#


_____________________________________________________________________________________________________



61/115

ELECTIVE COMPETENCIES

U"IT O! COM&ETE"C+ > O&ERATE A RI$E OCATIO"

U"IT CO$E > TRS0##-*1

U"IT $ESCRI&TOR > T$# u"$t deal# )$t te ,"o)ledge( #,$ll#( +ea'$or a"dmot$'at$o"# re@u$red to !o"du!t te da/.to.da/ o&erat$o" o%r$de# )$t$" a teme &ar, or attra!t$o"-


;aria=les

5- Pre&are a"d $"#&e!t r$delo!at$o"

5-5 Te ride $# $"#&e!ted $" a!!orda"!e )$t a"a&&ro'ed checklist

5-: =o!at$o" $# $"#&e!ted &r$or to arr$'al o% !u#tomer#-

5-4 Ride e&uipment$# !e!,ed $" te r$de lo!at$o" toe"#ure read$"e## %or o&erat$o"-

5-; afet! e&uipment$# !e!,ed to e"#ureread$"e## %or o&erat$o"-

5-3 Clea"l$"e## a"d #ta"dard o% &re#e"tat$o" are!e!,ed a"d remed$al a!t$o" $# &rom&tl/ ta,e")ere a&&ro&r$ate-

5-6 Ge"eral #u&&l$e# are !e!,ed %or @ua"t$t/ a"d@ual$t/-

5-8 Su&&l$e# are ordered a!!ord$"g to e"ter&r$#ere@u$reme"t# &ro!edure#-

5-9 All d$#!re&a"!$e# or $rregular$t$e# are $mmed$atel/re&orted to te a&&ro&r$ate #u&er'$#or-

:- Pre&are to #tart te r$de !/!le :-5 Adere"!e to load$"g &ro!edure# a!!ord$"g to ter$de ma"ual $# !e!,ed &r$or to !omme"!eme"t o%

te r$de-:-: Commu"$!at$o" )$t te r$de loader $# ma$"ta$"ed

to e"#ure te r$de !omme"!e# #a%el/-

_____________________________________________________________________________________________________

ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated 3>


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63/115


;aria=les

3- Clo#e a"d #e!ure r$de 3-5All area# o% te r$de are !e!,ed a!!ord$"g toma"ual-

3-: =o!at$o" $# !lea"ed %or te "e*t o&erat$o"-

3-4 E@u$&me"t $# &re&ared %or te "e*t o&erat$o"-

3-; Te r$de lo!at$o" $# #e!ured a!!ord$"g toe"ter&r$#e &ro!edure#-

6- Pre&are r$de do!ume"tat$o"a"d re&ort#

6-5 A"/ $##ue# a"d e'e"t# re@u$r$"g do!ume"tat$o"are $de"t$%$ed-

6-: Notat$o"# are a!!uratel/ made a!!ord$"g toe"ter&r$#e &ro!edure#-

6-4 Re&ort# a"d do!ume"tat$o" are !om&leted )$t$"re@u$red t$me%rame-

6-; Re&ort# a"d do!ume"tat$o" are %or)arded to tea&&ro&r$ate de&artme"t )$t$" te re@u$redt$me%rame-

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64/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- R$de Ma/ $"!lude +ut $# "ot l$m$ted to2

5-5 Me!a"$!al

5-: Com&uter$


65/115

;ARIABE RA"4E

;- Sa%et/ e@u$&me"t Ma/ $"!lude +ut are "ot l$m$ted to2

;-5S$g"age

;-: Healt a"d #a%et/ re#tr$!t$o" #$g"# a"d mo"$tor#

;-4 Tele&o"e

;-; F$re e*t$"gu$#er

;-3 =$%e &re#er'er#

;-6 Sa%et/ ro&e#

;-8 Commu"$!at$o" de'$!e#;-9Emerge"!/ #to& +utto"# a"d a&&aratu# rele'a"t to

r$de

3- R$de lo!at$o" Ma/ $"!lude +ut $# "ot l$m$ted to2

3-5 Per$meter

3-: 7al, )a/#

3-4 Gate#

3-; ueue ou#e

3-3 Br$dge#

3-6 Ram

3-8 Fe"!e#

3-9 Barr$er#

3-> Nett$"g

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66/115

E;I$E"CE 4UI$E



5-5 Demo"#trated a+$l$t/ to !o"#$#te"tl/ %ollo) &ro!edure# $"

r$de o&erat$o"# to e"#ure #a%et/ o% !u#tomer# a"d!olleague#-

5-: Demo"#trated u"der#ta"d$"g o% te ealt( #a%et/ a"demerge"!/ $##ue# a##o!$ated )$t r$de o&erat$o"#-


:-5 Healt a"d #a%et/ &ro!edure# %or #&e!$%$! r$de#

:-: Emerge"!/ &ro!edure# %or #&e!$%$! r$de#

:-4 Te!"$!al?e@u$&me"t &ro!edure# %or #&e!$%$! r$de#

:-; T/&e# o% do!ume"tat$o" a"d re&ort# to +e !om&leted $" r$de

o&erat$o"#

4- 1"der&$""$"g#,$ll#

4-5Follo)$"g &ro!edure# $" r$de o&erat$o"# to e"#ure #a%et/ o%!u#tomer# a"d !olleague#

4-:Commu"$!at$o" #,$ll#( #&e!$%$!all/ $" !om&let$"gdo!ume"tat$o" a"d re&ort# "e!e##ar/ %or r$de o&erat$o"#



;-5 A!!e## to %ull/.e@u$&&ed o&erat$o"al r$de lo!at$o"

;-: Commer!$all/ real$#t$! rat$o# o% !u#tomer# to !a"d$date to

re%le!t t/&$!al )or,&la!e !o"d$t$o"#



3-5 D$re!t o+#er'at$o" or &ra!t$!al demo"#trat$o" o% te!a"d$date #a%el/ o&erat$"g a r$de lo!at$o" a"d &er%orm$"gemerge"!/ &ro!edure# a!tual or #$mulated-

3-: Oral @ue#t$o"$"g to te#t ,"o)ledge o% o!!u&at$o"al ealta"d #a%et/ $##ue#( e@u$&me"t %eature# a"d emerge"!/&ro!edure#-



6-5Com&ete"!/ a##e##me"t ma/ o!!ur $" )or,&la!e or a"/a&&ro&r$atel/ #$mulated e"'$ro"me"t-

6-:A##e##me"t ma/ +e &er%ormed o" mult$&le o!!a#$o"#$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d#u&&leme"tar/ %orm# o% e'$de"!e-

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67/115

U"IT O! COM&ETE"C+ > OA$ A"$ U"OA$ A RI$E



mot$'at$o"# re@u$red to #a%el/ load a"d u"load &a##e"ger#o"to a r$de a"d to o+#er'e te o&erat$o" o% te r$de-


;aria=les

5- =oad te r$de 5-5 =oad$"g &ro!edure# are !orre!tl/( #a%el/( &rom&tl/&er%ormed a"d $" a!!orda"!e )$t te ma"ual-

5-: Ride$# loaded to te a&&ro'ed ma*$mum "um+ero% &er#o"# to r$de-

5-4 R$der# are !e!,ed $% te/ are #e!ured $"a!!orda"!e )$t te re@u$reme"t o% te r$de-

5-; R$der# are ad'$#ed to #e!ure a"/ art$!le# )$!ma/ +e!ome loo#e )$le r$d$"g-

5-3 Cu#tomer# are treated $" a !ourteou# a"d %r$e"dl/ma""er dur$"g load$"g-

5-6 =oad re@u$reme"t# are !e!,ed &r$or to te #tarto% te r$de-

:- O+#er'e te r$de :-5 R$de $# !o"t$"uou#l/ o+#er'ed $" a!!orda"!e )$t#a%et/ &ro!edure#-

:-: ual$t/ !o"trol $##ue# or &ro+lem# are $de"t$%$eddur$"g te r$de a"d a&&ro&r$ate #u&er'$#or $#ad'$#ed $mmed$atel/ %or a!t$o"-

4- 1"load te r$de 4-5 R$de $# u"loaded o"!e $t $# %ull/ !om&leted-

4-: 1"load$"g &ro!edure# are !orre!tl/( #a%el/(

&rom&tl/ %ollo)ed a"d $" a!!orda"!e )$te"ter&r$#e re@u$reme"t# a"d &ro!edure#-

4-4 Cu#tomer# are u"loaded $" a !ourteou# a"d%r$e"dl/ %a#$o"-

4-; Re!ord# a"d re&ort# are a!!uratel/ !om&leted(&ro!e##ed a"d ma$"ta$"ed $" a!!orda"!e )$t$"du#tr/( leg$#lat$'e a"d orga"$


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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- R$de Ma/ $"!lude +ut $# "ot l$m$ted to2

5-5 Me!a"$!al

5-: Com&uter$


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U"IT O! COM&ETE"C+ > MAI"TAI" SA!ET+ I" :ATER)BASE$ RI$ES



mot$'at$o"# re@u$red to deal )$t te #&e!$al #a%et/ $##ue# to+e !o"#$dered $" )ater.+a#ed r$de# a"d a!t$'$t$e#- It !o'er#te #ur'e$lla"!e a"d !o"trol o% !u#tomer +ea'$or a"d te&ro'$#$o" o% re#!ue a"d emerge"!/ !are- T$# !om&ete"!/re@u$re# l$!e"#ed $" +ot F$r#t A$d a"d Ba#$! =$%e Su&&ortre!og"$


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;aria=les

4- Pro'$de emerge"!/ !are 4-5 Emerge"!/ #$tuat$o"# are @u$!,l/ a"d !orre!tl/re!og"$


72/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- 7ater.+a#ed a!t$'$t/ area# Ma/ $"!lude +ut are "ot l$m$ted to25-5 S)$mm$"g &ool#5-: 7a'e &ool#5-4 7ater #l$de#

5-; 7ater r$de#

:- Emerge"!/ !are te!"$@ue# Ma/ $"!lude +ut are "ot l$m$ted to2

:-5 Ba#$! re#!ue:-: Re#u#!$tat$o"

:-4 CPR

_____________________________________________________________________________________________________



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E;I$E"CE 4UI$E



5-5 Demo"#trated a+$l$t/ to !o"#$#te"tl/ %ollo) &ro!edure# %orte o&erat$o" o% )ater.+a#ed r$de#?a!t$'$t$e# to e"#ure!u#tomer #a%et/-

5-: Demo"#trated u"der#ta"d$"g o% ealt( #a%et/ a"demerge"!/ $##ue# a##o!$ated )$t )ater.+a#ed r$deo&erat$o"#-

5-4 Demo"#trated a+$l$t/ to re#!ue a"d !are %or !u#tomer#-


:-5 Healt( #a%et/ a"d emerge"!/ &ro!edure# %or #&e!$%$!r$de#?a!t$'$t$e#

:-: Te!"$!al?e@u$&me"t &ro!edure# %or #&e!$%$! r$de#:-4 Emerge"!/ !are &ro!edure# %or te e"ter&r$#e

4- 1"der&$""$"g#,$ll#

4-5 Per%orm$"g %$r#t.a$d a"d +a#$! l$%e #u&&ort #,$ll#



;-5 A!!e## to %ull/.e@u$&&ed o&erat$o"al )ater.+a#ed r$delo!at$o"

;-: Commer!$all/ real$#t$! rat$o# o% !u#tomer# !a"d$date# tore%le!t t/&$!al )or,&la!e !o"d$t$o"#



3-5 D$re!t o+#er'at$o" o% te !a"d$date mo"$tor$"g te #a%et/ o%)ater.+a#ed r$de a!t$'$t$e# a"d &er%orm$"g emerge"!/ !area!tual or #$mulated-

3-: Oral @ue#t$o"$"g to te#t ,"o)ledge o% e@u$&me"t a"do!!u&at$o"al ealt a"d #a%et/ $##ue re@u$reme"t#-




6-: A##e##me"t ma/ +e &er%ormed o" mult$&le o!!a#$o"#$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d #u&&leme"tar/%orm# o% e'$de"!e-

_____________________________________________________________________________________________________



74/115

U"IT O! COM&ETE"C+ > O&ERATE A 4AMES OCATIO"



mot$'at$o"# re@u$red to !o"du!t te da/.to.da/ o&erat$o" o% agame# area )$t$" a teme &ar, or attra!t$o"-


;aria=les

5- Pre&are game# lo!at$o" %or!u#tomer#

5-5 0ameslo!at$o" $# &re&ared a"d !e!,ed %or!lea"l$"e##( #a%et/ a"d #e!ur$t/ a!!ord$"g toe"ter&r$#e &ol$!/ a"d &ro!edure#-

5-: Ca# %u"d a"d re@u$red %orm# a"d do!ume"t# are#e!ured a!!ord$"g to !om&a"/ &ro!edure#-

5-4 E@u$&me"t %or o&erat$o" are !e!,ed a"d&re&ared a!!ord$"g to ma"u%a!turer# $"#tru!t$o"#a"d?or !om&a"/ &ro!edure#-

5-; S$g"age $# !e!,ed to e"#ure $t $# !learl/ a"d!orre!tl/ d$#&la/ed-

5-3 Sto!,# o% &r$


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;aria=les

6- Com&lete re&ort# a"d

do!ume"tat$o"

6-5 Tall$ed data records and reportsare &rodu!ed

a!!ord$"g to e"ter&r$#e re@u$reme"t# )$t$"re@u$red t$me%rame-

6-: Re&ort# are %or)arded to te a&&ro&r$ate area)$t$" te re@u$red t$me%rame-

_____________________________________________________________________________________________________



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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- Game# Ma/ $"!lude +ut are "ot l$m$ted to25-5 Com&uter$


78/115

E;I$E"CE 4UI$E



5-5 Demo"#trated a+$l$t/ to a&&l/ game# o&erat$o"# &ro!edure#$"!lud$"g #et.u&( $"#&e!t$o"( !lea"$"g a"d ma$"te"a"!e(a!tual !o"du!t o% game# a"d !lo#e do)" o% game# area#-

5-: Demo"#trated a+$l$t/ to !om&lete game# o&erat$o"do!ume"tat$o" a!!uratel/-


:-5 Se!ur$t/ &ro!edure# $" #&e!$%$! relat$o" to game# o&erat$o"#:-: Re!ord ,ee&$"g a"d do!ume"tat$o" &ro!edure# %or game#:-4 K"o)ledge o% $"d$'$dual game o&erat$o"# a"d rule#:-; Healt a"d #a%et/ re@u$reme"t# a# te/ a&&l/ to game#

o&erat$o"#

4- 1"der&$""$"g#,$ll#

4-5Commu"$!at$o" #,$ll# #&e!$%$!all/ $" ad'$#$"g !u#tomer# o"te rule# o% te game

4-:Pla""$"g %or e"oug t$me to #et u& &r$


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U"IT O! COM&ETE"C+ > &ROMOTE AT A 4AMES OCATIO"

U"IT CO$E > TRS0##--.

U"IT $ESCRI&TOR > T$# u"$t deal# )$t te ,"o)ledge( #,$ll#( +ea'$or a"dmot$'at$o"# re@u$red to u#e #o)ma"#$& to $"trodu!e(&romote a"d !o"du!t game# $" teme &ar,# or attra!t$o"#-


;aria=les

5- Ma,e game# a""ou"!eme"t# 5-5 #ommunication s!stems and e&uipmentare!orre!tl/ u#ed-

5-: Clear a"d !o"!$#e a""ou"!eme"t# are made to

a'o$d !o"%u#$"g !u#tomer#-

5-4 I"%ormat$o" a+out game# $# a!!uratel/ g$'e" to&re&are !u#tomer# %or te gamese*&er$e"!e-

5-; I"%ormat$o" $# &re#e"ted $" a" e"terta$"$"gma""er-

5-3 Cu#tomer# are e"!ouraged to &art$!$&ate $"game# +/ $"!lud$"g ,e/ #ale# &o$"t# a"d&romot$o"al o%%er#-

:- Pre#e"t a"d !o"du!t game# :-5 Game# are &re#e"ted a"d !o"du!ted $" a l$'el/a"d e"terta$"$"g ma""er-

:-: Promot$o"al te!"$@ue# are u#ed to e"a"!e!u#tomer e"o/me"t o% te game#-

:-4 Pla/er a"d !ro)d &art$!$&at$o" $# e"!ouraged %ora !om&lete !u#tomer e*&er$e"!e-

:-; Humour a&&ro&r$ate to te !u#tomer grou& $#em&lo/ed %or te e"o/me"t o% te !u#tomer#-

:-3 =a"guage a&&ro&r$ate %or te !u#tomer grou& $#

u#ed %or !u#tomer# to %ull/ u"der#ta"d-

:-6 Per#o"al &re#e"tat$o"( a&&eara"!e a"d groom$"ga&&ro&r$ate to te game# e"'$ro"me"t a"d tat)$ll e"a"!e te !u#tomer e*&er$e"!e $# e"#ured-

:-8 Cu#tomer# are )el!omed )$t &o#$t$'e +od/la"guage-

:-9 Cultural a"d #o!$al #e"#$t$'$t/ $# #o)" $"&re#e"tat$o"# to a'o$d o%%e"d$"g !u#tomer#-

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;aria=les

:-> Technical presentation resourcesare !orre!tl/

u#ed to a'o$d dela/# a"d !u#tomer !om&la$"t#-

_____________________________________________________________________________________________________



81/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- Commu"$!at$o" #/#tem# a"de@u$&me"t?te!"$!al&re#e"tat$o" re#our!e#


5-5 Stat$! m$!ro&o"e5-: Roam$"g m$!ro&o"e5-4 Pu+l$! addre## #/#tem

:- Game# Ma/ $"!lude +ut are "ot l$m$ted to2

:-5 Com&uter$


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E;I$E"CE 4UI$E



5-5Demo"#trated te a+$l$t/ to u#e a ra"ge o% e#ta+l$#ed&romot$o"al te!"$@ue# to e"!ourage !u#tomer &art$!$&at$o"a"d e"a"!e !u#tomer e"o/me"t o% game#-


:-5 Healt a"d #a%et/ re@u$reme"t# related to te $"d$'$dualgame

:-: Se!ur$t/ &ro!edure# %or te game# lo!at$o"

:-4 K"o)ledge o% $"d$'$dual game o&erat$o"

4- 1"der&$""$"g

#,$ll#

4-5 Pre#e"tat$o" a"d &romot$"g te!"$@ue#

4-: Commu"$!at$o" #,$ll#4-4 1#$"g !ommu"$!at$o" e@u$&me"t %or &romot$"g game#



;-5 A!!e## to a" o&erat$o"al game# lo!at$o" )$t "e!e##ar/#u&&ort e@u$&me"t

;-: Commer!$all/ real$#t$! rat$o# o% !u#tomer# to !a"d$date# tore%le!t t/&$!al )or,&la!e !o"d$t$o"#

3- Metod# o%

a##e##me"t


3-5 D$re!t o+#er'at$o" or &ra!t$!al demo"#trat$o" o% te!a"d$date &romot$"g at a game# lo!at$o"( u#$"g!ommu"$!at$o"# e@u$&me"t a"d !o"du!t$"g te game-

3-: Oral @ue#t$o"$"g to te#t ,"o)ledge o% o!!u&at$o"al ealta"d #a%et/ $##ue# a"d re@u$reme"t# a"d to te#t ,"o)ledgeo% te rule# o% te game#




6-:A##e##me"t ma/ +e &er%ormed o" mult$&le o!!a#$o"#$"'ol'$"g a !om+$"at$o" o% d$re!t( $"d$re!t a"d #u&&leme"tar/%orm# o% e'$de"!e-

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83/115

U"IT O! COM&ETE"C+ > O&ERATE A"IMA E"COSURE?E@%IBIT

U"IT CO$E > TRS0##--#


mot$'at$o"# re@u$red to !o"du!t te da/.to.da/ o&erat$o"# o%a" a"$mal e"!lo#ure or e*$+$t $" a" attra!t$o" or teme &ar,-It re%le!t# te role o% a" e"!lo#ure atte"da"t )o )or,# u"der#u&er'$#$o"-


;aria=les

5- Pre&are a"$male"!lo#ure?e*$+$t %or

!u#tomer#

5-5 Pro+lem# !o"!er"$"g a"$mal )el%are are re!t$%$eda"d a!ted u&o" a!!ord$"g to leg$#lat$'e

re@u$reme"t#-

5-: E"!lo#ure?e*$+$t $# $"#&e!ted &r$or to te arr$'alo% !u#tomer# a!!ord$"g to e"ter&r$#e &ro!edure#-

5-4 S$g"# %or tem&orar/ !lo#ure# are ere!ted toe"#ure m$"$mum !u#tomer $"!o"'e"$e"!e-

5-; E@u$&me"t $# &re&ared %or te da/# a!t$'$t$e# $" at$mel/ ma""er-

5-3 Area $# !e!,ed %or !lea"l$"e## a"d #a%et/

a!!ord$"g to e"ter&r$#e &ro!edure#-

5-6 Su&&l$e# are !e!,ed %or @ua"t$t/ a"d @ual$t/-

5-8 Su&&l$e# are ordered a!!ord$"g to e"ter&r$#e&ro!edure#-

:- Mo"$tor te e"!lo#ure?e*$+$t :-5 Cu#tomer "um+er# are mo"$tored dur$"go&erat$o" to e"#ure ma*$mum "um+er# are "ote*!eeded-

:-: Cu#tomer +ea'$or $# !o"t$"uou#l/ mo"$torede"#ur$"g !om&l$a"!e )$t #a%et/ re@u$reme"t#-

:-4 ,angerous or unsafe behavior$# &rom&tl/$de"t$%$ed a"d !o"trolled to a'o$d a!!$de"t#-

:-; Cu#tomer# are %$rml/ +ut !ourteou#l/ re@ue#ted to!a"ge te$r +ea'$or )e" $t &o#e# a treat totem#el'e#( oter !u#tomer#( a"$mal# or #ta%%-

:-3 A##$#ta"!e $" !o"troll$"g !u#tomer +ea'$or $##ougt %rom te #u&er'$#or or #e!ur$t/ &er#o""ela# a&&ro&r$ate-

_____________________________________________________________________________________________________



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;aria=les

4- Clea" a"d ma$"ta$"

e"!lo#ure?e*$+$t

4-5 7a#te#( %e!e# a"d )eed# are remo'ed %rom

e"!lo#ure-

4-: Verm$" !o"trol $# $m&leme"ted a!!ord$"g to!om&a"/ &ro!edure#-

4-4 Mater$al# are d$#&o#ed o% $" a!!orda"!e )$tma"u%a!turer# a"d?or #u&er$or# $"#tru!t$o"#-

4-; E"!lo#ure# e-g- e*$+$t#( "$gt %a!$l$t$e# a"d %ood&re&arat$o" area# are !lea"ed )$t m$"$mumd$#ru&t$o" to a"$mal#-

4-3 E"!lo#ure $# &re#e"ted $" a!!orda"!e )$tre@u$reme"t# o% +ot te a"$mal a"d te!u#tomer-

4-6 E"!lo#ure# are #e!ured a!!ord$"g to e"ter&r$#egu$del$"e# a"d re@u$reme"t# %or a"$mal #&e!$e#-

4-8 Routine maintenanceta#,# are !arr$ed outa!!ord$"g to $"#tru!t$o"# o% #u&er$or-

4-9 Feed$"g a"d )ater$"g #/#tem# are mo"$tored a"dma$"ta$"ed $" a #a%e a"d )or,$"g !o"d$t$o"-

4-> Ta#,# are !arr$ed out )$t m$"$mum d$#ru&t$o" to!u#tomer#-

;- Clo#e do)" e"!lo#ure?e*$+$t ;-5 Te e"!lo#ure?e*$+$t $# !lo#ed do)" a!!ord$"g toe"ter&r$#e &ro!edure#-

;-:Te a"$mal?# )el%are a"d #e!ur$t/ $# !e!,edma,$"g "e!e##ar/ re&ort# to te a&&ro&r$ate#u&er'$#or-

;-4 E"!lo#ure?e*$+$t a"d all e@u$&me"t are &re&ared%or te "e*t da/# o&erat$o"-

;-;Te e"!lo#ure?e*$+$t $# !lea"ed a# $"#tru!ted-

;-3 Te e"!lo#ure?e*$+$t $# !orre!tl/ #e!ured-

3- 1#e a"d !are %or e@u$&me"t 3-5 A"$mal u#+a"dr/ a"d ge"eral e@u$&me"t $#!orre!tl/ $de"t$%$ed a"d u#ed-

3-: Ba#$! !lea"$"g a"d ma$"te"a"!e &ro!edure# o"e@u$&me"t are !orre!tl/ !arr$ed out-

3-4 E@u$&me"t $# #a%el/ a"d !orre!tl/ #tored $" tede#$g"ated area-

_____________________________________________________________________________________________________

ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated 9:


85/115


;aria=les

6- Com&lete re&ort# a"d

do!ume"tat$o"

6-5 Reports and documentationo" te

e"!lo#ure?e*$+$t are !om&leted )$t$" tere@u$red t$me%rame-

6-: Re&ort# a"d do!ume"tat$o" are %or)arded to tea&&ro&r$ate area )$t$" te re@u$red t$me%rame-

_____________________________________________________________________________________________________



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87/115

E;I$E"CE 4UI$E



5-5 Demo"#trated ge"eral ,"o)ledge o% a"$mal# $" tee"!lo#ure a"d &ro!edure# to +e %ollo)ed-

5-: Demo"#trated ,"o)ledge o% ealt a"d #a%et/ $##ue#related to a"$mal e"!lo#ure#-

5-4 Demo"#trated te a+$l$t/ to %ollo) &ro!edure# !orre!tl/ %orte o&e"$"g( !lo#$"g a"d mo"$tor$"g o% a" a"$male"!lo#ure?e*$+$t o&e" to te &u+l$!-

5-; Demo"#trated te a+$l$t/ to u#e a"$mal u#+a"dr/ a"dge"eral e"!lo#ure e@u$&me"t !orre!tl/-

5-3 Demo"#trated te a+$l$t/ to u"derta,e rout$"e !lea"$"g a"dma$"te"a"!e dut$e#-

5-6 Demo"#trated te a+$l$t/ to !om&lete e"!lo#uredo!ume"tat$o" a!!uratel/-


:-5 A"$mal t/&e# )$t$" te orga"$


88/115



3-5D$re!t o+#er'at$o" or &ra!t$!al demo"#trat$o" o% te!a"d$date u"derta,$"g a"$mal e"!lo#ure ta#,#-

3-:Oral @ue#t$o"$"g to te#t ,"o)ledge o% o!!u&at$o"al ealta"d #a%et/ $##ue# a"d a$d re@u$reme"t#( a"$mal !aree@u$&me"t a"d $"#&e!t$o" re@u$reme"t#( a"d a"$mal+ea'$or a"d !are re@u$reme"t#-

3-4Re'$e) o% &ort%ol$o# o% e'$de"!e a"d t$rd &art/ )or,&la!ere&ort# o% o".te.o+ &er%orma"!e +/ te !a"d$date-




_____________________________________________________________________________________________________



89/115

U"IT O! COM&ETE"C+ > &RO;I$E 4E"ERA A"IMA CARE

U"IT CO$E > TRS0##--*


mot$'at$o"# re@u$red to &ro'$de +a#$! !are %or a"$mal# $"attra!t$o"# a"d teme &ar,#( u"der te #u&er'$#$o" o% a"a"$mal #&e!$al$#t-


;aria=les

5- Feed a"d )ater a"$mal# 5-5 Food &re&arat$o" e@u$&me"t $# !lea"ed(d$#$"%e!ted a"d #ter$l$


90/115


;aria=les

4- A##$#t )$t a"$mal ealt !are 4-5 D$#ea#e &re'e"t$o" &ro!edure# are !arr$ed out

a!!ord$"g to $"#tru!t$o"# a"d a&&ro&r$ate@uara"t$"e &ro!edure#-

4-: Pe#t# a"d to*$! #u+#ta"!e# are a!!uratel/$de"t$%$ed-

4-4 O+'$ou# #$g"# o% $ll"e## are &rom&tl/ re!og"$


91/115

RA"4E O! ;ARIABES

;ARIABE RA"4E

5- Commo" a"$mal +ea'$or# Ma/ $"!lude +ut are "ot l$m$ted to2

5-5 Court#$&

5-: Co&ulat$o"

5-4 Com+at

:- Sam&le# Ma/ $"!lude +ut are "ot l$m$ted to2

:-5 1r$"e

:-: Fe!e#:-4 Fur

:-; Feater#

:-3 S!ale#

4- P/#$!al?+ea'$or a


92/115

E;I$E"CE 4UI$E



5-5Demo"#trated ,"o)ledge o% !orre!t term$"olog/ a"d re!ord.,ee&$"g &ro!edure# $" relat$o" to a"$mal !are-

5-:Demo"#trated te a+$l$t/ to &ro'$de a&&ro&r$ate a"d #a%e!are %or &art$!ular a"$mal#-


:-5 Feed$"g a"d )ater$"g &ro!edure#

:-: Cem$!al t/&e# a"d u#age $" a"$mal !are

:-4 uara"t$"e re@u$reme"t#

:-; Ge"eral ,"o)ledge o% a"$mal !are $"!lud$"g d$#ea#e&re'e"t$o"( rout$"e ealt !are( d$#ea#e# a"d &e#t#

:-3 Healt #a%et/ re@u$reme"t# relat$"g to te !are o% a"$mal#:-6 Term$"olog/ relat$"g to a"$mal !are

:-8 Ca&ture a"d re#tra$"t &ro!edure#

4- 1"der&$""$"g#,$ll#

4-5 A"$mal o+#er'at$o" #,$ll#

4-: A"al/0


93/115

U"IT O! COM&ETE"C+ > RESCUE A"IMAS

U"IT CO$E > TRS0##---

U"IT $ESCRI&TOR > T$# u"$t deal# )$t ,"o)ledge( #,$ll#( +ea'$or a"dmot$'at$o"# re@u$red to re#!ue a"$mal# )$! a'e e#!a&edor are $"ured- It a&&l$e# to to#e )o )or, $" a" attra!t$o" orteme &ar, a"d ma/ +e re@u$red to &ro'$de a##$#ta"!e $" t$#area-


;aria=les

5- Ide"t$%/ a"$mal# re@u$r$"gre#!ue

5-5 7or, area $# regularl/ !e!,ed %or d$#tre##ed ore#!a&ed a"$mal#-

5-:1nimals that are in distressor re&uirerescueare &rom&tl/ $de"t$%$ed-

5-4 Prom&t a!t$o" $# ta,e" )e" &ote"t$al r$#,# to!u#tomer#( te a"$mal#( #el% a"d !olleague#o!!ur-

5-; A&&ro&r$ate de&artme"t# a"d a"$mal #&e!$al$#t#are $mmed$atel/ $"%ormed o% te #$tuat$o"-

:- Part$!$&ate $" a"$mal re#!ue :-5 Re#!ue &ro!edure# are !arr$ed out )$t$" te#!o&e o% $"d$'$dual re#&o"#$+$l$t/-

:-: A##$#ta"!e $# #ougt %rom !olleague# a"d a"$mal#&e!$al$#t# a# re@u$red-

:-4 Te a"$mal# are ta,e" to te appropriatelocation-

:-; Cu#tomer# are $"%ormed o% re#!ue &rogre##)ere a&&ro&r$ate-

_____________________________________________________________________________________________________

ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated >5


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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- A"$mal# tat are $" d$#tre##or re@u$re re#!ue


5-5 E#!a&ed a"$mal#

5-: S$!, a"$mal#

5-4 7$ldl$%e l$'$"g $" te &ar,

:- A&&ro&r$ate lo!at$o" Ma/ $"!lude +ut are "ot l$m$ted to2

:-5 oo#

:-: Veter$"ar/ !l$"$!#:-4 A"$mal !are %a!$l$t$e# )$t$" te attra!t$o"?teme

&ar,

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated >:


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E;I$E"CE 4UI$E



5-5Demo"#trated te a+$l$t/ to a&&l/ a"$mal re#!ue te!"$@ue#

#a%el/-

5-:Demo"#trated ,"o)ledge o% re#!ue &ro!edure# %or rele'a"ta"$mal#-


:-5 A"$mal t/&e# )$t$" te orga"$


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U"IT O! COM&ETE"C+ > &RO;I$E CUSTOMERS :IT% I"!ORMATIO" O"A"IMAS

U"IT CO$E > TRS0##--/

U"IT $ESCRI&TOR > T$# u"$t deal# )$t te ,"o)ledge( #,$ll#( +ea'$or a"dmot$'at$o"# re@u$red to &ro'$de $"%ormat$o" to !u#tomer#a+out te a"$mal# $" teme &ar,# a"d attra!t$o"#- It doe# "ot$"!lude &re#e"tat$o" #,$ll#-


;aria=les

5- O%%er $"%ormat$o" to

!u#tomer#

5-5 Cu#tomer# are $"%ormed?le!tured o" a+out te

a"$mal# at e'er/ o&&ortu"$t/-

5-: Cu#tomer $"tera!t$o" $# !o"du!ted $" a &ol$te(%r$e"dl/ a"d )el!om$"g ma""er-

5-4 Curre"t a"d a!!urate information $# o%%ered ate'er/ o&&ortu"$t/( ma,$"g u#e o% resources$%&o##$+le-

5-; A&&ro&r$ate le'el a"d !om&le*$t/ o% $"%ormat$o" $#&ro'$ded to meet te !u#tomer# "eed#-

5-3 A!tual a"$mal# are u#ed $" demo"#trat$o"# )e"a&&ro&r$ate a"d )$t$" #a%et/ a"d a"$mal)el%are?et$!# gu$del$"e#-

5-6 Cu#tomer# are allo)ed to o+#er'e a"d $"tera!t)$t a"$mal# $" a!!orda"!e )$t #a%et/ a"da"$mal )el%are?et$!# gu$del$"e#-

5-8 Cu#tomer# are $"'$ted to a#, @ue#t$o"# to e"#ureu"der#ta"d$"g-

:- Re#&o"d to !u#tomer

@ue#t$o"# a+out a"$mal#

:-5 Cu#tomer @ue#t$o"# are !orre!tl/ a"#)ered $" a

&ol$te( %r$e"dl/ a"d )el!om$"g ma""er-

:-: Add$t$o"al $"%ormat$o" $# &ro'$ded to e"a"!e te!u#tomer u"der#ta"d$"g a"d e*&er$e"!e-

:-4 E*am&le# o% real a"$mal# are #o)" to e"a"!ea"#)er#-

:-; Oter #our!e# o% $"%ormat$o" are #ougt $% u"a+leto a"#)er te !u#tomer $"@u$r/ or !u#tomer $#re%erred to a"oter #our!e-

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ATTRACTIONS AND THEME PARKS OPERATIONS NCII Promulgated >;


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RA"4E O! ;ARIABES

;ARIABE RA"4E

5- I"%ormat$o" Ma/ $"!lude +ut are "ot l$m$ted to2

5-5 Ge"eral a"$mal !ara!ter$#t$!#

5-: A"$mal +ea'$or &atter"#

5-4 I"d$'$dual a"$mal !ara!ter$#t$!#

5-; Feed$"g $"%ormat$o"

:- Re#our!e# Ma/ $"!lude +ut are "ot l$m$ted to2

:-5 Sl$de#:-: V$deo#

:-4 P$!ture# a"d !art#

:-; A"$mal model#

:-3 Ha"dout#

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5-5Demo"#trated ,"o)ledge o% a"$mal#

5-:Demo"#trated te a+$l$t/ to !ommu"$!ate $"%ormat$o" a+outa"$mal# to !u#tomer# e%%e!t$'el/ $" a" a!!urate( $"%ormat$'ea"d e"terta$"$"g )a/-


:-5 K"o)ledge o% a"$mal# a# a&&ro&r$ate to te e"ter&r$#e

4- 1"der&$""$"g#,$ll#

4-5 Cu#tomer #er'$!e #,$ll#

4-: Commu"$!at$o" #,$ll#

4-4 Del$'er$"g $"%ormat$o" #e##$o"# to !u#tomer#



;-5 1#e o% real a"$mal#

;-: I"tera!t$o" )$t a !u#tomer grou& or aud$e"!e



3-5 D$re!t o+#er'at$o" or &ra!t$!al demo"#trat$o" o% te!a"d$date &ro'$d$"g $"%ormat$o" to !u#tomer# a"dre#&o"d$"g to !u#tomer @ue#t$o"#-

3-: Oral @ue#t$o"$"g to te#t ,"o)ledge o% a"$mal# a"d te$r+ea'$or-

3-4 T$rd &art/ )or,&la!e re&ort# o% o".te.o+ &er%orma"!e +/te !a"d$date-




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SECTIO" - TRAI"I"4 STA"$AR$S

Te#e gu$del$"e# are #et to &ro'$de te Te!"$!al a"d Vo!at$o"al Edu!at$o" a"dTra$"$"g TVET &ro'$der# )$t $"%ormat$o" a"d oter $m&orta"t re@u$reme"t# to !o"#$der)e" de#$g"$"g tra$"$"g &rogram# %or ATTRACTIONS AND THEME PARKS

OPERATIONS NC II-

Te gu$del$"e# $"!lude $"%ormat$o" o" !urr$!ulum de#$g"( tra$"$"g del$'er/( tra$"eee"tr/ re@u$reme"t#( tool# a"d e@u$&me"t( tra$"$"g %a!$l$t$e#( a"d tra$"er# @ual$%$!

Documents

Attractions and Theme Parks Ncii