AT&T Landline Texting · This document is intended for all AT&T Landline Texting software packages. This document provides instructions on how to install, use,

AT&T Landline TextingSoftware Package Product Reference Guide

© 2016 AT&T Intellectual Property. All Rights Reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.

July 2016

Page 2© 2016 AT&T Intellectual Property. All Rights Reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.

Table of Contents

1.0 INTRODUCTION TO AT&T LANDLINE TEXTING 4

2.0 ACCOUNT SET UP 5

2.1 Forgot username 6

2.2 Forgot password 6

2.3 Edit account details 6

3.0 AT&T LANDLINE TEXTING WEB APPLICATION 7

3.1 Web app overview 7

3.2 Send and receive text messages 8

3.2.1 Send a new text message 8

3.2.2 Reply to a text message 9

3.2.3 Forward a message 10

3.2.4 Customer opt-out 10

3.2.5 Browser Notifications 11

3.3 Contact management 12

3.3.1 Create a new contact 13

3.3.2 Edit a contact 13

3.3.3 Delete a contact 14

3.3.4 Delete a conversation 14

3.4 Import contacts 14

3.5 Group Texting 16

3.6 Sending a Picture Message (MMS) 17

3.7 Scheduled Texting 18

3.8 Customizable Signature 19

3.9 Inbound Forward 19

3.10 Auto Reply 20

3.11 Keyword 21

4.0 PREMIUM ADDITIONAL USERS 22 4.1 Activate your Admin log in 23 4.2 Complete your user profile 23 4.3 Additional Premium Package features 24 4.3.1 Unread Text Aging Timer 24 4.3.2 Mark Message as Read 24 4.3.3 Is Typing 24 4.3.4 Sent By User 25 4.3.5 Last Replied 25 4.4 Create a user 25 4.5 Edit a user 26 4.6 Deactivate a user 27 4.7 Delete a user 27 4.8 Change password 28

5.0 ANDROID MOBILE APP 29 5.1 Download the Android app 29 5.2 Contact list 29 5.3 Send a new text 30 5.4 Reply to a text message 30 5.5 Send a Picture Message (MMS) 30


5.0 ANDROID MOBILE APP 5.6 Premium Package Accounts 31

5.6.1 Unread Text Aging Timer 31

5.6.2 Mark as Read 31

6.0 OS MOBILE APP 32

6.1 Download the Apple app 32

6.2 Contact list 32 6.3 Send a new text 33 6.4 Reply to a text message 33 6.5 Send a Picture Message (MMS) 33

6.6 Premium Package accounts 34

6.6.1 Unread Text Aging Timer 34

6.6.2 Mark as Read 34

6.7 Enable push notifications 35

7.0 WINDOWS DESKTOP APP 36

7.1 Download the Windows desktop app 36 7.2 Start the desktop app 36 7.3 Pin the desktop app to the taskbar 36 7.4 Send a new text 37

7.5 Send a Picture Message (MMS) 37

7.6 Reply to a text message 38

7.7 Mark message as read 38

7.8 Forward a text message 39

7.9 Delete a text message 39

7.10 Desktop app main menu 40

7.11 Privacy Mode 41

7.12 Desktop app settings 41

7.12.1 Sound Notifications 41

7.12.2 View Only Mode 42

7.12.3 Bubble effect display 42

7.12.4 Keyboard shortcuts 43

7.13 Exit the desktop app 43

8.0 MAC DESKTOP APP 44

8.1 Download the Mac desktop app 44 8.2 Start the desktop app 44 8.3 Send a new text 45

8.4 Send a Picture Message (MMS) 45

8.5 Reply to a text message 46

8.6 Mark message as read 46

8.7 Forward a text message 47

8.8 Delete a text message 47

8.9 Desktop app main menu 48

8.10 Privacy Mode 49

8.11 Desktop app settings 49

8.11.1 Sound Notifications 49

8.11.2 View Only Mode 50

8.11.3 Bubble effect display 50

8.11.4 Keyboard shortcuts 51

8.12 Exit the desktop app 51

i


1.0 Introduction to AT&T Landline TextingThis document is intended for all AT&T Landline Texting software packages. This document provides instructions on how to install, use, and manage the applications on different devices. AT&T Landline Texting allows businesses with landline and toll free phone numbers to use smartphones, tablets, or computers to send and receive text messages with their customers. AT&T offers three unique packages with varying functionality and message rates. The full set of features include:

BasicS tandardP remium

Price $10/month $25/month$ 100/month

Included messages 100 texts Unlimited texts Unlimited texts/MMS

Included users 11 1

Device logins included 2 Unlimited Unlimited

Maximum messages/minute 32 0

Contact Import Yes Yes

Customizable Signature Yes Yes

Auto Reply 1 Unlimited

Scheduled Texting Yes

Group Texting Yes

Keywords 5

User Management Yes

Optional Charges1 The Basic package includes an allowance of 100 messages (sent or received) per month. Use of more than 100 messages in any month will automatically incur an additional fee of $15 allowing unlimited messages to be sent/received for the remainder of that month.

2

Solution & Pricing Chart

Premium allows Additional Users to be added to the service at $25/user/month. (It is not possible to add Additional Users to Basic or Standard packages.)

Inbound Forwarding Yes

3

1

2

32

11

h$

cS dP

(Optional Add’l Users)


2.0 Account set upBefore you can use AT&T Landline Texting, you must set up your account.

For assistance with phone number verification, please visit

asecare.att.com/Products/care-support-for-ATT-Landline-Texting

To set up your single-line account:

1. Open the email message sent by aa [email protected]. Click Start Verification. 3. In the Landline or Toll Free Number box, type aathe valid 10-digit telephone number that you aawant text-enabled. 4. If you do not type a valid 10-digit telephone number, an error message appears. Retype your telephone number. If the message appears again, then click Visit Support Center at the bottom of the page.5. Click Call Me. The Verify page opens and the aaVerification Code appears in the middle of the aapage.6. An automated verification system callsaa the telephone number you want text-enabled. aaAnswer the call and enter the Verification aaCode that appears on the Verify page. If the aaVerification Code does not work, then the Set up aapage reappears. Click Call Me and the Verify aapage re-opens with a new Verification Code. 7. When AT&T successfully verifies your account aaand telephone number, the Create Account aapage opens. To complete your account set up, aaenter the following: the name of your business, aayour first and last name, your username, the email account you want assigned to this aaaccount, and a password to this account.8. Carefully review the terms and select the “I aaaccept AT&T Landline Texting Terms of Service” aacheckbox. 9. Click Submit.

Start verification step

Verify step

Create Account step

Submit

@(555)555-5555

Create your user accountTo create your account, fill out the fields below, accept the terms, and click the Submit button.

AT&T Landline Texting

Terms of Service

Business Name:

Full Name:

Email Address:

Username:

Password:

I accept the AT&T Landline Texting End User License Agreement

1 2SETUP

3VERIFY CREATE ACCOUNT

Call Me

Enter phone number to text enableWhen you click the Call Me button below we call you to enter the 4-digit verification code that appears on the next screen


Canʼt receive a call at this number?

Landline or Toll Free Number

1 2 3SETUP VERIFY CREATE ACCOUNT

910

Calling (555) 555-5555 ...When you receive the call, enter the verification code below.


Verification Code

1 3SETUP VERIFY CREATE ACCOUNT

2

1 2 3

4 5 6

7 8 9

* 0 #

# (425) 777-2340


2.1 Forgot username:

1. If a user forgets their username, then the user goes to https://landlinetexting.att.com/login.2. Click the Forgot username link beneath the Log In button. The Forgot Username page appears.3. In the Enter Email field, enter the email associated with your AT&T Landline Texting account.4. A Forgot Username email is sent to your email with your username. Users do not have to reset their username.

landlinetexting.att.com/forgot-username

SUBMIT

Email

Forgot Username?If you are using the service with Multi-User capabilities, please enter your email belowto receive your username.


2.2 Forgot password:

1. If a user forgets their password, then the user goes to https://landlinetexting.att.com/login.2. Click the Forgot Password link beneath the Log In button. The Forgot password page appears.3. In the Enter Username field, the user enters the a full username that includes the account phone aanumber. 4. A Forgot Password email with a temporary aapassword is sent to the email associated with the user’s account.

landlinetexting.att.com/forgot-password

SUBMIT

Phone number or username

Forgot Password?Enter your phone number or username below and weʼll email you a new password.


2.3 Edit account details

Once logged in to the web application, you can use the General Settings window to change the display name and image that is assigned to your account profile.

1. On the Account Profile menu, click Edit Settings. The Settings window opens.2. In the Display Name box, type the name of your business.3. Beneath the display name box is the Package Type, which is either Basic, Standard, or Premium. 4. To change your profile image, click Choose File, find and select the appropriate image, and click Open.5. Click Save and Close.

General Settings Options

Forgot Password page

Forgot Username page

SettingsGeneral Users Alerts Signature

Choose File

Call or Text

Advanced

Display Name: Seattle Best Staffing

You are currently using the Premium AT&T Landline Texting Package.

Package Type

SAVE


3.0 AT&T Landline Texting web application3.1 Web application overview

There are three basic elements to the web version of the AT&T Landline Texting user interface: • The Toolbar • The Conversation Panel • The Message Thread Panel

AT&T Landline Texting web application

All Conversations

Preview:Off

Belltown Branch23 Members

John J(555) 555-5508

Phil S(555) 555-5501

Mary L(555) 555-5505

Todd T(555) 555-5509

Matt J(555) 555-5503

Dakota(555) 555-3456

Jane D(555) 555-5502

Unnamed(555) 555-1234

Greg S(555) 555-5507

Search On

1

34 Conversations | 0 Unread

Type a message

3 Messages | 1 Unread

New TextAT&T Landline TextingCall or Text Seattle Best Staffing

staff@(555) 555-5555Auto Reply On

6/27/16 12:28 PM

Sure, Thank you.

I am available to talk tomorrow at 10 a.m.Would you like me to call you? 6/27/16 12:25 PM

When is a good time to talk about the position?6/27/16 12:23 PM

Keywords On

1

Send Text

Reminder: Our meeting is tomorrow at 10 a.m.

Todd T(555) 555-5509

SEND


3.2 Send and receive text messages

There are two methods you can use to create and send a new text message. You can use the New Text button on the toolbar or use the Manage Contacts window. When a text is sent, it appears in a grey bubble at the top of the Message Thread panel and the recipient’s individual message thread. All texts are marked with the date and time that the message was sent or received.

3.2.1 Send a new text message

1. On the toolbar, click New Text. The Send Text box a opens.2. To add a contact to the message, do one of aathe following: • In the Contact box, start typing the contact’s name or phone number, and then select the contact when it appears in the list. • Click the Contact drop-down menu and then select the appropriate contact or contact group from the list.3. Optional: You can repeat Step 2 to add more aacontacts to your message. Remember, the limit aafor contacts in a single message is 15. To send to more than 15 contacts, users must first create aaa named group. To create a named group, aaplease refer to section 3.5.4. In the Type a message box, type your text aamessage. As you type your message content, aathe dots below the message box change color aato indicate how many of the 160 characters you aahave used.5. Click Send.

To send a text using the Manage Contacts window:

1. On the main menu, click Manage Contacts. The aaManage Contacts dialog box opens.2. You can use the scroll controls to view the entire a list of contacts or use the Search box to find the aaappropriate contact.3. Right-click on the appropriate contact aaor click the drop-down arrow and then select aaSend Message.4. The Send Text box opens with the contact aaauto-populated.5. In the Type a message box, type your message. 6. Click Send.

Send Text Window

Completed message ready to send

Send Text

Sure, we have an opening tomorrow at 3:30 PM.

John J(555) 555-5508

SEND

Send Text

Type a message

SEND

Type a name or mobile number


3.2.2 Reply to a text message

Just as there are different methods for sending a new text message, users can reply to a customer’s text from either the Message Thread panel or the individual contacts in the Conversation panel.

To reply to a message when All Conversations is selected:

1. In the Conversation panel, click All aaConversations.2. In the Message Thread panel, scroll to the aamessage to which you want to reply. 3. Hover over the appropriate message, and click the Reply button when it appears.4. A Send Text box opens with the contact’s aaname and number auto-populated.5. In the Type a message box, type your text aamessage. 6. Click Send.

To reply to a message when a contact is selected:

1. In the Conversation panel, click on a contact.2. In the Message Thread panel, type your reply in aathe Type a message box.3. When you finish typing your text, click Send.

All Conversations Reply

Individual contact thread reply

Greg Norton(555) 555-5508

All Conversations

1

Preview:On

Phil S(555) 555-5501

New Text

John J(555) 555-5508

OffSearchJohn J(555) 555-5508

I have an unexpected meeting. Can I change my appointment time?6/27/16 12:25 PM


REPLY

Greg Norton 1

Preview:On

Phil S(555) 555-5501

New Text

John J(555) 555-5508

OffSearch


All Conversations

Mary L(555) 555-5505

New Text

Sure, we have an opening tomorrow at 3:30 PM.

SEND

I have an unexpected meeting. Can I change my appointment time?

6/27/16 12:25 PM


3.2.3 Forward a message

You can forward any message that you’ve sent or received. You can forward a message to a single contact, multiple contacts, or a contact group.

1. In the Message Thread panel, find the a appropriate message.2. In the message, click the Forward icon or select aaForward from the message option drop-down. A aaSend Text message box opens.3. To add a contact to the message, type the aaforward recipient’s name or telephone number aain the contact box.4. Optional: You can repeat Step 3 to add up to 15 aatotal contacts to your message. 5. Click Send.

3.2.4 Customer opt-out

Mobile customers can stop receiving text messages via the AT&T Landline Texting application at any time.

For mobile users to stop receiving text messages:

1. The mobile user sends a text message to the aabusiness number that includes only the word aa“stop”.2. The end user receives an automated aaconfirmation message that they have “opted-aaout” of receiving texts from your account.

If an AT&T Landline Texting user sends a text message to the mobile phone number that decided to stop receiving messages, the message appears in the Message Thread but the text is not sent. “Failed” appears in the timestamp. If the sender moves the pointer over the red text, then a message box appears that describes why the text was not sent.

If the mobile user wants to opt-in to receiving texts after sending “stop”:

1. The mobile user must send a text message to aathe business phone number that includes only aathe word “Unstop”.

Message options drop-down

Mobile “stop” message failure

New Text

Type a message

SEND

I have an unexpected meeting. Can I change my appointment time?

6/27/16 12:25 PM

Example outbound text after mobile user has opted out.Failed- 6/27/16 12:25 PM

Error Sending

This user has opted out of receiving messages from your account. They did so by sending in the STOP keyword.

If the user wishes to again receive messages from your account, you can ask them to send UNSTOP to your number.

RESEND

Type a message

SEND

John J(555) 555-5508


Delete

Forward


To enable Browser Notifications:

1. On the main menu, click Settings.2. In the Settings dialog box, click the Alerts tab.3. To increase the volume, slide the control to the aaright. To decrease, slide the control to the left.4. To turn on notifications, select Enable aaNotifications.5. If you want the notification to close when they aamark a message as read, then select the Hide aanotification when marking a message as read aausing the checkbox.6. If notifications do not appear on the web aabrowser, then you can click the Not Seeing a aaNotification? link to display a message box aathat includes suggestions for resolving the aaproblem.

3.2.5 Browser Notifications

You can set Browser Notifications so that users can hear and see notifications in your web browser. The notifications appear only when the browser is open and the user is logged into the web application. Alert notifications are compatible with Chrome, Firefox, and Safari web browsers. AT&T Landline Texting does not support Internet Explorer at this time.

To reply to a notification:

1. When the notification appears, click on the a message.2. Your browser opens the tab that is logged intoaaAT&T Landline Texting.

Note: For Premium package accounts with additional users, turning off notifications disables alerts for all active users.

Settings

Message Alert Volume

General Users Alerts

When a new message is received you will receive an audio alert. You can control the volume here.

Volume

Browser Notifications

Pop-up notifications appear when you're away from the web interface without downloading anything. The browser must be running for this feature to work.

Available for Chrome, Firefox, and the Mac version of Safari.

Enable notifications

Disable notifications

Hide notification when I mark a message as readNot seeing a notification?

Signature Advanced

Alert Settings options


Contacts

Search

Mary L(555) 555-5505

Unnamed(555) 555-1234

Jane D(555) 555-5502

Nancy S(555) 555-5506

Phil S(555) 555-5501

Todd T(555) 555-5509

266 Contacts

3.3 Manage contacts

There are different ways you can view your contacts in the AT&T Landline Texting web application. The contacts who most recently sent you a text message appear at the top of the Conversation panel. You can view all of your contacts in the Manage Contacts window.

To view contacts in the Manage Contacts window:

1. On the Main menu, click Manage Contacts. The aaManage Contacts dialog box opens.2. In the Search box at the top of the Manage a aaContacts panel, type the contact’s name or mobile phone number. You can use the scroll controls to view the entire list of contacts.3. You can right-click on a contact to: • Send a text. • Edit the contact’s profile. • Delete the contact.

Note: For Premium package accounts with additional users, only Admins can delete a contact.

Main Menu drop-down

Manage Contacts window

Greg Norton

All Conversations

1

Preview:On

Phil(555) 555-5501

Joh(555) 555-5504

Conversations OffSearch

Conversations

Preview:On

S555-5501

n D555-5504

Off

C

Preview:

)

hn)

Auto Reply

New Contact

Manage Contacts

Settings

New Group

Keywords

Support



3.3.1 Create a new contact

When you add a new contact, you must have the person’s first name, last name, and mobile phone number. To upload multiple contacts from a spreadsheet, see Section 3.4 Import Contacts.

To add a new contact:

1. On the Main menu, click New Contact. The New a Contact dialog box opens.2. In the Name fields, type the new contact’s first and last name.3. In the Phone Number field, type the contact’s mobile phone number.4. Optional: In the Email and Notes fields, type the contact’s email address or any comments you want associated with the new contact.5. Click Save And Close.

3.3.2 Edit a contact

If you want to quickly name a contact that is unnamed, hover your cursor to the right of Unnamed. A quick compose icon appears and allows you to rename the contact without having to launch the Edit Contact window. You can edit a contact’s profile information as required.

To edit a saved contact’s profile information:

1. In the Conversation panel or Manage Contacts panel, right-click the contact, and then select Edit Contact. 2. You can change any of the contact aainformation except the phone number.3. When you are finished making changes, click Save And Close.

New Contact window

Edit Contact window

Contacts

Search

Unnamed(555) 555-5505

Unn(555)

Phil S(555) 555-5501

Todd(555)

amed555-1234

d T555 5506

na5

d5

Send MessageT.T.

Delete ContactmedmedEdit Contact

Edit Contact

First Name:

SAVE AND CLOSE

Mary

Last Name: L

PhoneNumber:

(555) 555-5505

Email: [email protected]

Notes:

CANCEL

All C

Pi

Phil

Ty

Joh(555)

Conversations

Preview:On

S

n D555-5504

Off

C

Preview:

hn)

Auto ReplyonversationsonversationsNew Contact

Manage ContactsManage Contacts

Settings

New GroupDD5 550455 5504

KeywordsKeyw


New Contact

First Name:

SAVE AND CLOSE

First Name

Last Name: Last Name

PhoneNumber:

(555) 555-5555


Notes:

CANCEL


3.3.3 Delete a contact

You must use the Manage Contacts window to delete a contact. When you delete a contact, the text messages associated with that contact are not deleted. Contacts and conversations must be deleted separately. Deleted contacts are a global action and will delete the contact from every AT&T Landline Texting app.

To delete a contact:

1. On the Main menu, click Manage Contacts. aaThe Manage Contacts dialog box opens.2. You can use the scroll controls to view the aaentire list of contacts.3. Right-click on a contact and then select aaDelete Contact. The Delete Contact dialog aabox opens.4. Click Yes.

The contact is deleted and is removed from the Manage Contacts panel.

3.3.4 Delete a conversation

To delete a conversation:

1. In the Conversation panel, find the contact of the conversation you want to delete.2. Select the contact and right click the contact card. On the shortcut menu, click Delete Conversation. 3. In the Delete Conversation dialog box,click aaYes.aThe entire conversation history is deleted but the contact will remain.

Delete Contact dialog box

Contact conversation options drop-down

Contacts

Search

Mar(555)

Unnamed(555) 555-1234

Jane Doe(555) 555-5502

Nancy S.(555) 555-5506

Phil S(555) 555-5501

Todd(555)

266 Contacts | 1 Selected

y L.555-5505

5555 506

ry5

d5

Delete Contact

Edit Contact

end MessageL.L.

Delete Contact

Are you sure you want to delete Phil?

YES NO

Greg Norton

All Conversations

1

Mary L(555) 555-5505

Preview:On

Phil S(555) 555-5501

New Text

Type a message

SEND

Todd T(555) 555-5509

Off

John J(555) 555-5508

Search

Sure, we have an opening tomorrow at 3:30 PM.6/27/16 12:25 PM 5505

5501

5

5Edit Contact

Print Conversation

Delete Conversation

Open in Window



D2

AB C1

2

3

4

5

6

7

DPhone Last NameFirst Name

5555555501

555 5555502

555-555-5509

(555)5552345

(555)-555-3456

Phil

John

Todd

George

Louis L

G

T

J

S

fx

D2

AB C1

2

3

4

5

6

7

DPhone Last NameFirst Name

5555555501

555 5555502

555-555-5509

(555)5552345

(555)-555-3456

Phil

John

Todd

George

Louis L

G

T

J

S

fx =A2&””&B2&’’”&C2&“,”

5555555501 Phil S,

555 5555502 John J,

555-555-5509 Todd T,

(555)5552345 George G,

(555)-555-3456 Louis L,

3.4 Import contacts

You can import contacts from other sources. Before you can import contacts into AT&T Landline Texting, the contacts must first be entered into a spreadsheet.

To import contacts from a spreadsheet into the AT&T Landline Texting web app:

1. Create a spreadsheet with the following aacolumn headings: • Column A = Phone Number • Column B = First Name • Column C = Last Name2. Add the phone numbers, first names, and aalast names of all the contacts to be imported.3. Enter the following formula into cell D2: =A2&” [space]“&B2&” [space] “&C2&” , ” Between the first and second “ “ leave a blank space. In the third quotations, enter a comma. When you enter the formula cell D2, the phone number, first name, and last name aaauto-populate in the cell.4. In the D2 cell where the formula results now show, drag the blue box in the lower- right corner of the cell down the entire column to the last contact on your list. This applies the formula to all the contacts.5. Copy the resulting column D of contacts. aaRemember, the maximum number of contacts you can import at one time is 100.6. In the web version of AT&T Landline Texting, click New Text, and then paste the formula results in the Type name or mobile number box. a

To import contacts into AT&T Landline Texting, you must use the web version of AT&T Landline Texting with one of the following browsers: • Chrome • Firefox • Safari

Note: Internet Explorer is not compatible with importing contacts.

When you create the spreadsheet of contacts, type or paste the telephone number in one cell. Do not enter the area code in one cell and the local number in another cell. The format of the number does not matter. AT&T Landline Texting converts the result into:(XXX) XXX-XXXX format.

Note: We also recommend that you import a maximum of 100 contacts at a time. If you attempt to import more than 100 contacts at a time, then you may cause the web app to freeze.

B

B

Send Text

Type a message

SEND

5555552345 George G, 555555


7. Click in the Type a message box and the contacts appear as individual contacts above the Type name or mobile number box.8. You can either send a message to the imported contacts or close the message without sending.9. To view the imported contacts, click Settings, and then click Manage Contacts. You can scroll through the list to verify that the imported contacts have been successfully saved.

3.5 Group Texting

Creating groups enables you to send a text message to a maximum of 50 contacts. Text messages sent to saved groups are sent out as a blind carbon copy. Recipients are not able to see replies from other members of the group.

To create a new group:

1. On the main menu, click New Group. The New Group dialog box appears.2. In the Group Name box, type the name you want to assign to the group. 3. To add contacts to your group, you can start typing either the name or mobile telephone number of the contact you want to add. When the appropriate contact appears, select the contact to add it to the group.4. Repeat adding contacts until you complete your group. 5. Optional: To add a Group Image, click aaChoose File.6. When you are finished, click Save And Close.

Resulting contacts after pasting formula

Main Menu

Greg Norton

All Conversations

1

Mar(555) 555-5505

Preview:On

Phil(555) 555-5501

Joh(555) 555-5504

Conversations OffSearch

Conversations

y L.555-5505

Preview:On

S555-5501

555 5504

Off

C

ry)

Preview:

)

h)

Auto ReplyNew Contact

Manage Contacts

Settings

New Group

Keywords

SupportLegal


Send Text

Type a message

George G(555) 555-2345

SEND

Louis L (555) 555-3456


3.6 Sending a Picture Message (MMS)

You can send a Picture Message (MMS) with the Premium Package as one of the following file types: .jpeg, .png, .gif and .bmp. Multiple images cannot be attached to a single text message. AT&T Landline Texting does not allow a single image to be sent to multiple recipients or a saved group. We recommend not sending images that exceed a 750 KB file size to ensure the recipient receives the image.

To add an image to a Send Text:

1. Do one of the following:aaaa• Click the New Text button in the toolbar.aaaa• Open the Manage Contacts panel, right- click on the appropriate contact, and then select Send Message.2. In the Send Text fields, enter the contact and type your message (optional).3. At the bottom of the message box, click the Add Image paper clip button. 4. Find and select the image saved on your aacomputer’s local hard drive, and then click aaInsert/Open. When the file is attached, a thumbnail preview of the image appears next to the Add Image button.5. Click Send.

To add or remove contacts from a saved contact group:

1. On the AT&T Landline Texting main menu, click Manage Contacts. The Contacts list opens.2. Find the appropriate Group.3. Display the shortcut menu, and click Edit Group. The Edit Group window opens.4. To delete a contact from the group, find the vvperson in the list of the group members, and click the X button in the upper-right corner of the contact card.5. To add a new contact to a saved group, enter the contact’s name or number in the Type name or mobile phone number field.6. Click Save And Close.

New Group window

Send Text window with attached image

New Group

SAVE AND CLOSECANCEL

Group Name

Belltown Branch

Group Members

Mitch H(555) 555-9876

Scott M(555) 555-1234

Mary L(555) 555-5505

M

Matt J(555) 555-5503

Jane D(555) 555-5502

Nancy S(555) 555-5506

Group Image

Choose File

Send Text

Hereʼs an image of your schedule for next week.

Amy W(555) 555-5509

SEND

Work Schedule

Last Name First Name Middle Initial

DayI nO ut

Manager’s Signature Employee’s Signature

Jane MillerA

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:00

9:00

9:00

9:00

5:00

5:00

5:00

5:00

5:00

8

88

8

8

J. MillerB. Scott

Week From ToAug 25 Aug 29


To add an image to a reply message:

1. Click the appropriate contact in the Conversation panel.2. In the Send Message box, type your message (optional).3. At the bottom of the message box, click the Add Image paper clip button.4. Find and select the appropriate file, and then click Insert/Open.5. Click Send.

3.7 Scheduled Texting

A text message can be set to send to a recipient, multiple recipients, or a group at a specific date and time. Scheduled texts are effective for appointment reminders and reservations.

1. On the toolbar, click the New Text drop-down arrow, and then click New Scheduled Text.2. In the Type name or mobile number field, either:aaaa• Type the name of the contact and aaaaaselect the contact when it appears.aaaa• Click the contact drop-down arrow and aaaaaselect the contact.3. In the Type a message box, type your message. 4. To set the date the text message is sent, click the calendar button, and then select the appropriate date. You can use the calendar controls to change the month and year.5. To set the time the message is sent, click the time button, and then choose the appropriate time.6. Clicking Send sends the message to the aascheduled text queue. The message stays in the queue until the appropriate date and time.

On

New Text

n New Scheduled Text

New Text menu

To save an image to your computer:

1. Click on an image inside an inbound or outbound text bubble to open in a new window. 2. Right-click the image to display your system options, and select “save image as...”3. Name the file and click Save.

Hereʼs an image of your schedule for next week.

SEND

I havenʼt heard from the manager. Could you send me a copy of my schedule?

6/27/16 12:25 PM

New Text

Work Schedule


DayI nO ut


Jane Miller A

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:00

9:00

9:00

9:00

5:00

5:00

5:00

5:00

5:00

8

88

8

8

J. MillerB. Scott

Week From ToAug 25 Aug 29

Send Scheduled Text

Reminder: Your appointment istomorrow at 10am. Our address is 123 Oak Street.

11/07/2016 3:30 PM SEND

Type name or mobile number

Amy W(555) 555-5506

November 2016S M T W T F S

1 2 35 6 9 10 1112 13 14 15 16 17 1819 20 21 22 23 24 2526 27 28 29 30

84

TODAY

7


Settings

Inbound Forward

GeneralU sers Alerts

SAVE

Premium Packages include Inbound Forward, which allows inbound messages to be forwarded to a URL you select for subsequent management. You are allowed to use one active URL at a time.

Enter URL

remove

Signature Advanced

http://requestb.in/1ix0eud1

To create a Customizable Signature:

1. On the main menu, click Settings.2. In the Settings dialog box, click the Signature tab.3. Select Include the signature below in my aamessage.4. In the Custom Signature box, type the aaappropriate signature.5. Click Save Custom Signature.

Note: For Premium additional user accounts, the Custom Signature is a global setting for the phone number. Individual users cannot have their own unique Custom Signature.

3.8 Customizable Signature

A short, personal message can be added to each outbound text message using a signature. When you add a signature, the number of characters in the signature counts against the total 160 character limit for text messages. For example, if you add the custom signature “Have a great day.” your message can only include 143 characters because there are 17 characters (including spaces and punctuation) in “Have a great day.” By default, signature is disabled.

sA

3.9 Inbound Forward

The AT&T Landline Texting Premium Package includes an advanced feature intended for software programmers called Inbound Forward. This feature lets you automatically forward all incoming text messages to a URL that you specify. The inbound messages continue to appear in the AT&T Landline Texting applications. However, a “copy” of each message is forwarded to the specified URL. You can use this feature to forward text messages to your customer relationship management (CRM) system, to a customer database, or to a message archive.

lU

Signature Setting options

Advanced Settings options

Settings

Custom Signature


SAVE CUSTOM SIGNATURE

Do not include a signature in my messages.Include the signature below the messages.

Have a great day.

Custom Signature:

Signature Advanced


To create an Auto Reply:

1. Click the Auto Reply button on the toolbar or select the Auto Reply option on the Main menu. The Auto Reply window opens. 2. Click the blue +Add button.3. In the Name this auto reply box, compose a name for the reply. 4. In the Type your auto reply message box, type the appropriate message. 5. Optional: You may edit a created signature. To create a customizable signature, refer to section 3.8.6. After typing the name and message, click On to enable the Auto Reply.7. If the Schedule start and stop times are not aavisible, then click the drop-down menu.8. Enable the feature for a specific day by clicking the On button.9. To set the start time, specify the appropriate start time for that day.10. To set the end time, specify the approriate aaend time for that day.11. Repeat steps 6 through 8 for all the days of the week you want to auto reply on. 12. Click Save.

To edit an Auto Reply:

1. On the toolbar, click the Auto Reply button.2. To display the saved Auto Reply settings, click the one you want to edit.3. To change the reply message, highlight the current message, type a new reply, and click Save.4. To change the scheduled times, click the Scheduled start & stop times drop-down to display the current time settings. After making your changes, click Save.5. To disable but keep an active Auto Reply, click the Off button next to the name.

3.10 Auto Reply

An automated text message can be sent to anyone who texts into an account. Auto Replies are set for specified days of the week and hours of the corresponding day. The Auto Reply button on the toolbar indicates if the feature is active (On) or inactive (Off). Multiple Auto Replies can be active simultaneously.

Auto Reply window

Auto Reply

If an auto reply is turned on when you receive a text weʼll automatically send a text back to the sender.

OnOff

We are currently out of the office. We will respond to your message within one business day.Thank you.

Edit Signature

Schedule start and stop times.

Sunday OnOff

Start Time End Time

12:00 AM 11:59 PM

Monday OnOff 12:00 AM 11:59 PM

12:00 AM 11:59 PMTuesday OnOff

Wednesday OnOff 12:00 AM 11:59 PM

Thursday OnOff 12:00 AM 11:59 PM

Friday OnOff 12:00 AM 11:59 PM

Saturday OnOff 12:00 AM 11:59 PM

SAVE

After Hours OnOff

Weekends

+ Add


3.11 Keywords

Users can choose a specific word that customers can text to their business number and receive a corresponding automated reply. For example, you can create a keyword for the word “directions.” When a customer sends a text that is just the word “directions”, AT&T Landline Texting can automatically reply with the message you associated with that word. The Keyword button on the toolbar indicates if the feature is active (On) or inactive (Off). Premium package users can create 5 unique Keywords.

To create a Keyword:

1. Click the Keyword button on the toolbar or select the Keywords option on the Main menu. The Keywords window opens. 2. Click the blue +Add button.3. In the Enter keyword box, type the name of aathe keyword. The name is the word customers aamust text to receive the associated message.4. In the type your reply message box, type the reply that is sent in response to the keyword.5. Click Save.6. The keyword is active when the On button next aato the name is orange.

To edit a Keyword:

1. On the toolbar, click the Keywords button.2. To display the Keyword message, click in the Keyword box, but do not click the keyword itself.3. To change the keyword, and keep the same aamessage, highlight the keyword, type a new keyword, and then click Save.4. To change the message and keep the same aakeyword, highlight the keyword message, aatype a new message, and click Save.

To delete a Keyword:

1. On the toolbar, click the Keyword button.2. Click the trash can icon next to the name of aathe keyword you want to delete.3. In the Confirm Delete dialog box, click Yes.

Keywords window

Example Keyword

SEND

Directions

6/27/16 11:15 PM

Our address is 123 Oak Street Seattle, WA. Click here for directions: example.com.

6/27/16 11:15 PM

Keywords

RSVP OnOff

+ Add

Create a custom keyword below. When a customer texts in the keyword weʼll send them your canned response.

Our address is 123 Oak Street, Seattle, WA. Click here for directions: example.com.

SAVE

OnOffDirections


4.0 Premium package additional usersIf you have a multi-user account, then you can add additional people to log in to a single text enabled phone number. There are three levels of permissions:

Operator

SMS X

MMS X

Group Texting X

Scheduled Texting X

Contact Import

Message Deletion

Signature

Auto Reply

Keywords X

Browser Notifications X

User Management X

Account Management X

User Role Permissions

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Manager Admin


4.1 Activate your Admin account

Before you can use an AT&T Landline Texting Premium account with multiple users, you must complete the activation process. The objectives of this process are to create a username and password, and then log in to the AT&T Landline Texting web application. The process below is for Admins who are responsible for the entire account and who create new users. You’ll know you’ve been added as an Admin user when you receive an Account Set Up email.

To activate your Admin user account:

1. You receive an email message that includes your username. The syntax for your username is: name@(111) 222-3333. The number in your username is the landline or toll-free phone number you are text enabling.2. Open this email and click Set Password. The aaPassword Set Up page opens in a browser. 3. Create and confirm your password in the aaappropriate fields.4. Click Submit.

When your password is created, log in to the AT&T Landline Texting web application:

1. Go to https://landlinetexting.att.com/login.2. In the Phone number or username field, enter your username that includes the activated phone number.3. In the Password field, enter your password.4. Click Log In.

4.2 Complete your user profile

Before completing other tasks in the web app, we recommend that you complete your user profile.

To edit your user details:

1. Click the Account Settings drop-down, and aaselect Edit Profile. 2. In the Manage User window, click Edit.3. Verify your username, first and last name, aaand email are correct.4. In the Mobile Number box, type your contact number.5. In the Role drop-down, your user role is aaautomatically selected.6. In the Status drop-down, Active is automatically selected.7. Click Save And Close.

Edit User window

Password Set Up page

Edit User- Sarah Davis

First Name:

SAVE AND CLOSE

Sarah

Last Name: Davis

MobileNumber:

(555) 555-1234


Username: sdavis @(555)555-5555

Role:

Status: Active

Admin

CANCELDELETE USER

Choose File

Profile Password

Password

SUBMIT

Confirm Password

Password SetupSarah Davis has invited you to become a user on their AT&T Landline Texting account. Please choose a password for your new login credentials.

Username: hjones@(555) 555-5555Business: Seattleʼs Best Staffing

landlinetexting.att.com/setup



4.3 Additional Premium package features

There are features unique to Premium packages that have multiple users to ensure efficiency and accountability.

4.3.1 Unread text aging timer

When you receive a message, AT&T Landline Texting notes the time that the message was received. If users do not respond to a message five minutes after it is received, then a timer appears that shows how long the message has gone unread. To make the counter and timer disappear, the message must either be replied to or marked as read.

4.3.2 Mark message as read

To clear the unread text counter and aging timer, a user must mark the message as read. Marking a message as read does not mean that a reply has been sent.

There are two methods to mark the message as read: • Reply to the text message. • Mouse over the message with your cursor.

Note: If one user marks the text as read, it is marked as read for all other users. If you are using the AT&T Landline Texting Desktop Application, swiping over a message will mark text as read in the web and mobile desktop applications.

4.3.3 Is typing

AT&T Landline Texting allows all logged-in users to see when another user is responding to a contact. If another user is composing a text message, the “Is Typing” indicator with the employee’s username appears in the customer’s contact card.

Unread text aging timer

Mark message as read

Is typing

Type a message

SEND

John J(555) 555-5508


John J(555) 555-5508


Phil S(555) 555-5501

1

sdavisGreg Norton

Phil S(555) 555-5501

sdavis

Mary L

John J(555) 555-5508

15 mins 15 min


4.3.4 Sent by user

After a user sends a text message, the username of the person who replied appears in the outbound text bubble after the timestamp. This mark is not visible to receipients and only visible to AT&T Landline Texting users in the web and mobile applications.

4.3.5 Last replied

In the Conversation panel, an arrow followed by the name of the user that last replied appears in the customer’s contact card. The last replied mark only appears if the last text in the conversation was sent by an AT&T Landline Texting user.

4.4 Create a user

Admins and Managers have the ability to create new users. If you do not see the user tab in the settings window, then please check that your permission level is either Admin or Manager.

1. On the main menu, click Settings.2. In the Settings dialog box, click the Users tab, and then click Create User. The Create User dialog box opens.3. In the Username box, create a unique username that is not a duplicate for that particular phone number.4. In the appropriate boxes, type the new user’s information like first and last name, mobile number (optional), and email address.5. In the Role drop-down, select either Manager or Operator.6. In the Status drop-down, select either Active or Inactive. Only users with an active status can log into the AT&T Landline Texting account.7. Click Save And Close.8. An email to set their password is sent to the new user’s associated email address.

Last replied

Sent by user

Create User window

Unnamed(555) 555-1234

To pay your bill, please login in to seabestdental.com/myaccount and go to the billing section.6/27/16 12:25 PM by hjones

ental.com/myacbilling section.25 PM by hjones

Settings

Manage Users


Add or remove up to 5 users accordin

CREATE USER

Create User

First Name

SAVE AND CLOSE

First Name

Last Name Last Name

MobileNumber

(555) 555-5555

Email name@example

Username Username

@(555)555-5555

Role Manager

Status Inactive

Operator

Mary L(555) 555-5505

hjones

y(555) 555-5

hjones


Settings

Sarah Davissdavis@(555) 555-5555SD

Helen Joneshjones@(555) 555-5555HJ

Jessica Millerjmiller@(555) 555-5555JM

Active Users (4)

Manage Users

General UsersA lerts

Add or remove up to 5 users according to your service package.

ADD NEW USER

Admin

Manager

Operator

InactiveU sers( 2)

Pat Johnsonpat@(555) 555-5555PJ Operator

Signature Advanced

4.5 Edit a user profile

Admins and Managers can edit a user profile, as needed. For example, an Admin can change another user’s status to inactive if the user has not used AT&T Landline Texting for a prolonged amount of time.Admins and Managers also have the ability to edit user details or delete users, as needed.

1. Log in to the account that includes the user profile that requires editing.2. On the main menu, click Settings.3. In the Settings dialog box, click the Users tab.4. Use the Active User or Inactive User drop- aadown to display the appropriate list of users.5. Click the name of the user to display the aauser’s profile.6. In the user profile, click Edit.7. Change the user’s information, as needed.8. After you finish making your changes, click Save and Close.

sA

User Details window

Manage User window

User Settings window

Pat Johnson

Username:

EDIT

MobileNumber:

(555) 555-1234

Role: Operator


Name: Pat Johnson

pat@(555)555-5555

Status: Active

PJ

Profile Password

Manager User - Pat Johnson

First Name:

SAVE AND CLOSE

Pat

Last Name: Johnson

MobileNumber:

(555) 555-1234


Username: pat @(555)555-5555

Role:

Status: Active

Operator

CANCELDELETE USER

Choose File

Profile Password


Settings

Matt Wilsonmwilson@(555) 555-5555MB

Tom Thomastthomas@(555) 555-5555TT

Active Users (4)

Manage Users

General UsersA lerts

Add or remove up to 5 users according to your service package.

ADD NEW USER

Manager

Operator

Inactive Users (2)

Signature Advanced

4.7 Delete a user

Only Admins have permission to delete a user. All of the deleted user’s previously sent text messages remain in AT&T Landline Texting thread history with the sent by user mark on every outbound text the deleted user sent.

To delete a user:

1. On the Main menu, click Settings.2. In the Settings dialog box, click the Users tab. 3. In the list of users, find and click the appropriate user. The User Profile opens.4. Click Edit. The Manage User dialog box opens.5. Click Delete User. A Confirmation dialog box appears. Confirm you want to delete the user. 6. An email is sent to the deleted user notifying them that their account is no longer valid.

4.6 Deactivate a user

You can assign the following status to a user:

Active: The user is currently assigned to a AT&T Landline Texting account and is actively using their account.

Inactive: The user is not currently active in the account, but should not be deleted from the system. Inactive users cannot log in to the telephone number until they are made active.

Delete Pat Johnson?

Are you sure you want to delete user Pat Johnson?

This user will no longer be able to log in, but messages sent history will remain.

YES NO

SAVE


Role:

Status: Active

Operator

CANCELDELETE USER

sA

User Settings window

Delete User Confirmation dialog box


4.8 Change password

The Manage User profile window allows you to change your password to log in to any of the AT&T Landline Texting applications.

To change your password:

1. On the Account Settings menu, click Edit Profile.2. In the Manage User window, click the Password tab.3. In the Current box, type your current password.4. In the New box, create your new password.5. In the Confirm box, retype your new password.6. Click Save Change.

Manager User - Helen Jones

Current:

New:

Confirm:

Change Your Password

SAVE CHANGE

Profile Password

Change your Password window


Forgot Password?

12:26

Password



Log In

5.0 Android mobile appThe AT&T Landline Texting Android application enables you to send and receive messages on your Android tablet or phone using your text-enabled landline or toll-free phone number. The following features cannot be set in the mobile app: Auto Reply, Keywords, Customizable Signature, and Scheduled Texts. Depending on your texting package, two or more devices may be logged in simultaneously.

5.1 Download the Android app:

1. Open the Google Play Store app on your ssAndroid smartphone or tablet.2. Search for “AT&T Landline Texting”. 3. When the search results appear, click the AT&T Landline Texting app to download and install the app.4. Follow the on-screen directions.5. Log in to the app with your text enabled phone number and password. For Additional User accounts, enter your full username that includes the @ symbol and the phone number.

5.2 Contact list

When you log in to the AT&T Landline Texting Android App, all your contacts and corresponding conversations sync from the web application to the mobile app automatically. The most recent conversations are at the top of the list.

Contact list screen

Seattle Best Staffing(555) 555-5555

John J 12:26 PM

Phil S

Mary L 12:01PM

Todd T(555) 555-5506

11:32 AM

I received the 2 candidates resumes. Thank you.

Matt J 10:57 AM

Jane M 6/27/16

Nancy S 6/27/16

12:21 PM

(555) 555-2345

I will be sure to follow up with the manager today.

(555) 555-5502

That’s perfect. Thank you.

(555) 555-5509

They want to move forward with a phone interview.

(555) 555-5505

Could you sendme info about the internship?

(555) 555-5501

When’s a good time to talk about the position?

(555) 555-5506

I have an unexpected meeting. Can I change...

1

1

1

12:26


5.3 Send a new text message

1. Tap the Settings button above the contact list, and select New Text. 2. In the Type name or phone number box, type the contact name or number, and then select the appropriate contact when it appears. You may also send a text to a telephone number that is not currently saved in AT&T Landline Texting.3. In the Type your message box, type your aamessage.4. Tap Send.

5.4 Reply to a text message

1. In the Contact list, chose the contact that you want to reply to.2. In the contact conversation thread, tap the Type a message box, and type your reply.3. Tap Send.

Note: For Premium AT&T Landline Texting accounts with additional users, every sent and received text message includes a timestamp and the username of the user who sent the message.

5.5 Send a Picture Message (MMS) for Premium accounts

1. Open a New Text message box or the conversation message thread of the contact.2. If you choose to send an image through a New Text, add a contact.3. Tap the Add Image icon and then tap either: • “Send Photo” to find and select an image stored on your device. • “Take Photo” to take a photo and include aaaaaa it in your message.4. Optional: Type an accompanying message.5. Tap Send.

Contact conversation thread

Jane D(555) 555-5502

I haven’t heard from the manager. Could you send me a copy of my schedule?

6/27/16 12:26 PM

Here’s an image of your schedule for next week.

6/27/16 12:26 PM

Type a message Send

12:26

Work Schedule


DayI nO ut


Jane MillerA

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:00

9:00

9:00

9:00

5:00

5:00

5:00

5:00

5:00

8

88

8

8

J. MillerB. Scott

Week From ToMay 25 May 29

John J(555) 555-5506

When is a good time to talkabout the position?6/27/16 12:25 PM

Hey John, I am available tomorrow at 10 am. Would you like me to call you then?6/27/16 12:26 PM

6/27/16 12:26 PM

Type a message Send

12:26

Sure, thank you.



The app shows users time indicators when a message has not been marked as read.

There are 2 states: • After 5 minutes, the timestamp of when the message was received turns orange. (Erin H example) • After 15 minutes, an orange bubble appears around the timestamp. (Will C example)


To remove the Unread Message Indicator, the inbound text must either be replied to or marked as read.

To mark a message as read:

1. On the Contact List screen, tap on the contact with the unread meassage.2. The new text is the filled blue bubble. Tap on this text message.3. The bubble transistions from a fill to a blue outline to distinguish that the text has been read.

AT&T Landline Texting automatically syncs this action across all other applications and users of the account.

5.6 Premium package with additional users accounts

Like the web app, the AT&T Landline Texting Android app has unique features for Premium packages with Additional Users. These features include: • Unread text aging timer • Is typing • User last replied mark • Sent by user mark

Premium package account with additional users contact list screen

pat@(555) 555-5555

Mark J 2:16 PM

Erin H

Eli K

Will C(555) 555-2345

Thanks for the follow up. The interview was great.

Kelly H 1:57 PM

Craig B 1:46 PM

Jace T 1:19 PM

(555) 555-5506

Thank you for the call. I will check-in next week.

(555) 555-5505

All your information is now updated.

(555) 555-5501

We have a position you might be interested in.

(555) 555-5502

I need to find a temporary position ASAP

(555) 555-5509

Please send me the next best steps.

(555) 555-5506

Yes, I will accept the offer.

2:08 PM

1:59 PM

hjones

pat

pat

2:10 PM

1

1

2

1

12:16

sdavis

Unread text after 5 minutes.


User last replied

Is typing

Logged in User


Forgot Password?

Password



Log In

6.0 iOS mobile appThe AT&T Landline Texting iOS application enables you to send and receive messages on your iPhone or iPad using your text-enabled landline or toll-free phone number. The following features cannot be set in the mobile app: Auto Reply, Keywords, Customizable Signature, and Scheduled Texts. Depending on your package type, two or more devices may be logged in simultaneously.

6.1 Download the iOS app:

1. Open the App Store app on your iPhone or iPad. 2. Search for “AT&T Landline Texting”. 3. When the search results appear, click the AT&T Landline Texting app to download and install the application.4. Follow the on-screen directions.5. Log in to the app with your full username that includes the @ symbol and the business phone number.

6.2 Contact list

When you log in to the mobile app, all contacts and corresponding conversations sync from the web application to the mobile app automatically. The most recent conversations are at the top of the list.

To refresh your contacts and texting histories:

1. On the Contact List screen, tap and drag the list downwards.2. Your contacts and messages are updated momentarily.

Contact List Screen

John J(555) 555-5506

2:26 PM

Unnamed

Sd dT hk

6/27/16

I have an unexpected meeting. Can I change...

Phil S(555) 555-5509Whenʼs a good time to talk about the position?

Mary L(555) 555-5505

2:01PM

Could you send me more info about the internship?

Todd T(555) 555-5506

1:32 PM

I received the 2 candidates resumes. Thank you.

Matt J(555) 555-2345

1:27 PM

I will be sure to follow up with the manager today.

Jane D(555) 555-5502

6/27/16

Perfect. Thank you.

Nancy S(555) 555-5501

6/27/16

They want to move forward with an interview.

2:21 PM

(555) 555-1234

1

1

100%12:26 PM

1

1

1



1. At the top of the Contact List screen, tap the New Text at the upper-right corner.2. In the Type name or phone number box, type the contact’s name or number, and then select the appropriate contact when it appears. You may also send a text to a telephone number that is not currently saved in AT&T Landline Texting.3. In the Type a message box, type your aa message.4. Tap Send.


1. In the Contact Message Thread, tap on a aamessage at the bottom. Your keyboard aaappears.2. In the Type a message box, type your aamessage.3. Tap Send.

Note: For Premium accounts with Additional Users, every sent and received text message will include a timestamp that includes the username of the sender.


1. Open a Send Text message box or the conversation message thread of the customer.2. If you choose to send an image through a new Send Text, add a contact.3. Tap the Add Image icon and then tap either: • “Use Camera” to take a photo and include aaaaaa it in your message. • “Use Library” to find and select an image stored on your device.4. Optional: Type your reply message.5. Tap Send.

Contact Conversation Thread

100%12:26 PM

Back Jane D(555) 555-5502

2:30 PM

Thatʼs perfect. Thank you.

6/27/16 12:07PM

I havenʼt heard from the manager. Could you send me a copy of my schedule?

6/27/16 12:05 PM

Hereʼs an image of your schedule for next week.6/27/16 12:06 PM

Send

Work Schedule


DayI nO ut


Jane MillerA

Monday

Tuesday

Wednesday

Thursday

Friday

9:00

9:00

9:00

9:00

9:00

5:00

5:00

5:00

5:00

5:00

8

88

8

8

J. MillerB. Scott

Week From ToMay 25 May 29

100%12:26 PM

BackPhil S(555) 555-5509

Whenʼs a good time to talk about the position?

6/27/16 2:21 PM

Sure, thank you.

6/27/16 2:23 PM

I am available to talk tomorrow at 10 a.m. Would you like me to call you?

6/27/16 2:22 PM

Send



The app shows users time indicators when a message has not been marked as read.

There are 2 states: • After 5 minutes, the timestamp of when the message was received turns orange. (Erin H example) • After 15 minutes, an orange bubble appears around the timestamp. (Will C example)


To remove the Unread Message Indicator, the inbound text must either be replied to or marked as read.

To mark a message as read:

1. On the Contact List screen, tap on the contact with the unread meassage.2. The new text is the filled blue bubble. Tap on this text message.3. The bubble transistions from a fill to a blue outline to distinguish that the text has been read.

AT&T Landline Texting automatically syncs this action across all other applications and users of the account.

6.6 Premium package with additional users accounts

Like the web app, the AT&T Landline Texting iOS app has unique features for Premium packages with additional users. These features include: • Unread text aging timer • Is typing • User last replied mark • Sent by user mark

Premium Package Account with Additional Users Contact List Screen

Mark J(555) 555-5506

2:16 PM

Unnamed

Sd dT hk

12:26 PM

Yes, I will accept the offer.

Erin H(555) 555-5509Please send me the next best steps.

Eli K(555) 555-5502I need to find a temporary position ASAP

Will C(555) 555-2345Thanks for the follow up, the interview was great.

Kelly H(555) 555-5506

1:57 PM

Thank you for the call. I will check-in next week.

Craig B(555) 555-5505

1:46 PM

All your information is now updated Craig.

Jace T(555) 555-5501

1:19 PM

We have a position you might be interested in.

(555) 555-5505

sdavis

2:08 PM

1:59 PM

2:10 PM

Call or Text

1

1

100%12:26 PM

1

1

2:30 PM

pat

pat

hjones

hjones



User last replied

Is typing


100%12:26 PM

Back

Log Out

Apple Push NotificationsOn

Support

Privacy & Terms

Version2.16

Notifications

Background App Refresh

Use Cellular Data


ALLOW AT&T LANDLINE TEXTING TO ACCESS

Badges , Sounds , Banners

100%12:26 PM

6.7 Enable push notifications

Push notifications alert you of new inbound messages to your business number when you are not active in the app or the device is asleep. Push notifications are a device setting change.

To enable push notifications:

1. At the top of the Contact List screen, tap the Settings button in the upper-left corner. The settings menu appears.2. Under Notifications, tap the Apple Push aaNotifications link. 3. You are redirected to AT&T Landline Texting settings in your device’s System Preferences.4. Under Allow AT&T Landline Texting to Access, tap Notifications. 5. In the Notifications settings, you may choose to allow notifications, enable a sound alert when a push notification is received, display a badge counter icon that displays the total number of unread text messages, and the ability to show a notifications on your device’s lock screen.6. When you are finished customizing the aanotification settings, the Apple device auto saves your changes in the AT&T Landline Texting mobile application.

100%12:26 PM

Back

Log Out

Apple Push NotificationsOn

Support

Privacy & Terms

Version2.16

Show in Notifications Center

Sounds

Notifications

Badge App Icon

Show on Lock Screen

Show alerts on the lock screen, and in NotificationCenter when it is accessed from the lock device .

100%12:26 PM

AT&T Land...

5

Allow Notifications

iOS Push Notification Settings


7.0 Windows desktop appThe AT&T Landline Texting Windows desktop application enables you to send and receive messages from your desktop without having to log in to the web app. AT&T Landline Texting automatically syncs all of your stored contacts from the web app to the desktop app. The following features cannot be set in the desktop app: Auto Reply, Keywords, Customizable Signature, and Scheduled Texts.

7.1 Download the AT&T Landline Texting windows desktop app:

1. Go to https://landlinetexting.att.com/apps.2. On the Apps page, click the Download Windows Desktop App button. 3. Click the file ATT_x86.exe. When the User Account Control dialog box appears, click Yes.4. When the installation is complete, the AT&T Landline Texting Log In dialog box appears.5. Enter your full username that includes your unique user id, the @ symbol, and the text enabled phone number.

7.2 Start the desktop app

When the application starts, you do not see the application. To see that the AT&T Landline Texting desktop app is running, open the Hidden Icons menu. If you have logged-in successfully, then the AT&T Landline Texting icon appears. If you have not logged-in successfully or you are logged out, the icon appears half-filled.

Log In

Log In


Username Password

Forgot your password

7.3 Pin the desktop app to the taskbar

To pin the AT&T Landline Texting icon to the taskbar: 1. Click the Hidden Icons menu.2. Click and drag the AT&T Landline Texting icon from the Hidden Icons menu to the Notifications area of the taskbar.

Windows Hidden Icons Menu

Desktop App Log In Dialog Box

4:32 PM6/27/16

Customize...


Send Text

Send

Type a name or phone number

Type a message


To send a new text message:

1. To open a Send Text message box,either: • Click the Desktop App icon. • Right-click the Desktop App icon to open the Main menu, click New Text. • Use the default keyboard shortcut Windows + Z2. To add the message recipient, do one of the following: • Start typing the recipient’s name or mobile phone number. Select the appropriate contact when it appears in the Contact List. • Click the Contact List down arrow and select the recipient from the Contact List.3. Click in the Type a Message box and type your message.4. Click Send.


To send a text message and attach an image, you must open a Send Text message box. To successfully send a text message and attach an image, the message does not have to include text.Images have a file size limit of 750 KB and must be saved to your computer’s local drive first before uploading.

To attach an image:

1. Click the Attach Image button (paper clip icon). The Import Image window opens.2. In the Import Image window, find and select the appropriate image.3. Click Open. A thumbnail of the image appears in the message box when it is finished uploading.4. Click Send.

Send Text window

Send Text

Send

Type a message here. As you type, the dots in the Character Count Indicator (below left) change color. The count appears at 129.

Mary L(555) 555-5505


129/160

Send Text

Send

Type a message

Todd T(555) 555-5506

Nancy S.(555) 555-5507

Mary L(555) 555-5505

M|



When you receive a text message, the message appears in the upper-right corner of your screen. The text bubble’s background is blue, which indicates that the message is unread. The message remains displayed in the upper-right corner until you do one of the following: • Reply to the message • Mark the message as read • Forward the message • Delete the message

To reply to a text message:

1. When a text message appears in the upper-right corner of your screen, click the Reply button in the message bubble. The Message box appears.2. Click in the Message box and type your message. Remember, reply text messages have a maximum length of 160 characters.3. Click Send.

The message is sent and the Message box closes.

7.7 Mark message as read

To mark a message as read, move the pointer over the message. The background color changes from blue to dark blue. Then move the pointer off the bubble so the bubble closes by fading-out. Marking a text message as read using the desktop app is a synced action that marks the message as read for all AT&T Landline Texting applications and users for the account. If you would rather close the bubble without marking the message as read, then please refer to the View Only Mode in section 7.12.2.

Desktop Reply Message box

Received Message hover over states

4:32 PM6/27/16

Phil S(555) 555-5501

Are you available to talk this afternoon?


6/27/16 4:31 PM

Send

Type a message

Phil S(555) 555-5501



6/27/16 4:31 PM

X

Reply

Phil S(555) 555-5501



6/27/16 4:31 PM

X

Reply


7.9 Delete a text message

You can delete a text message. WHEN YOU DELETE A TEXT MESSAGE, THERE IS NO WAY TO RETRIEVE THE DELETED MESSAGE.

To delete a message:

1. When a text message appears on-screen, click the Delete button (trash can) in the message. The Confirm Delete dialog box opens. 2. In the Confirm Delete dialog box, click Delete.

Deleting a text message using the desktop app is a synced action that deletes the message across all AT&T Landline Texting applications.

7.8 Forward a text message

You can forward a text message to an existing contact or a new contact. Forwarded messages include the name and phone number of who sent the original text, the message content, and the time stamp of when the message was received.

To forward a text message:

1. When a text message appears on-screen, in the message, click the Forward icon (arrow). The Send Text message box opens.2. Enter the contact you want to forward the message to.3. Click Send.

Forward message icon

Delete message icon and confirmation dialog box

Phil S(555) 555-5501



6/27/16 4:31 PM

X

Reply

Are you sure you want todelete this message?

DeleteCancel

Phil S(555) 555-5501

Are you available to talk this afternoon?6/27/16 4:31 PM

X

Reply


4:32 PM6/27/16

Support

About AT&T Landline Texting

Log Out of (555) 555-5555

Settings

Exit

Privacy Mode

Open Web App

Next TextW in+Z

Win+N

7.10 Desktop app main menu

The AT&T Landline desktop application’s main menu includes the commands you can use to send text messages, change operating modes, and get technical support.

The commands on the Main menu include:

• New Text: Click to open a Send Text message box.

• Open AT&T Landline Texting: Click to open the AT&T Landline Texting web application.

• Privacy Mode: Click to turn-on/off Privacy Mode, which prevents incoming messages from automatically opening when they are received.

• Support: Click to send an email message to the Support Team.

• About AT&T Landline Texting: Click to see version information for the desktop application.

• Log Out: Click to log out of the desktop application. You will unable to access your messages until you log back in.

• Settings: Click to open the Settings dialog box and change sound notifications, how text messages close, keyboard shortcuts, or network settings.

• Exit: Click to close the desktop app without logging out.

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Desktop App Main Menu


2:32 PM6/27/16

Support


Log Out of (555) 555-5555

Settings

Exit

Privacy Mode

Open Web App

Next TextW in+Z

Win+N

7.11 Privacy Mode

You can stop incoming text messages from appearing on-screen by using Privacy Mode. If you receive text messages when Privacy Mode is activated, then the upper half of the Desktop App icon is shaded gray, and a checkmark appears next to the Privacy Mode command on the menu. If you receive text messages when Privacy Mode is activated, then the number of messages you receive is displayed beside the AT&T Landline Texting icon.

To activate Privacy Mode:

1. On the Main menu, click Privacy Mode.

7.12 Desktop app settings

Click to open the Settings dialog box and change audio notifications, how text messages close, keyboard shortcuts, or network settings.

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7.12.1 Sound Notifications

You can use a notification sound so that you can hear incoming text messages. Activating Privacy Mode does not override the notification sound. If you activate Privacy Mode, then you continue to hear incoming message notifications.

To enable/disable Sound Notifications:

1. On the Main menu, click Settings.2. In the Settings dialog box, click the Options tab.3. Select the Enable Sound Notification checkbox. Or, to disable the Sound Notification, clear the checkbox.4. Close the Settings dialog box.

Display

Shortcuts

Network

View Only Mode

Enable Sound NotificationsOptions

Settings Options

Privacy Mode


7.12.3 Bubble effect display

You can control how the text messages close after you read the text. The message can close instantly or slowly fade out depending on the setting.

To change how text messages close after you mark them as read:

1. On the Main menu, click Settings.2. Click the Display tab.3. Adjust the Bubble Effect slider: • If you want the message to snap closed, then move the slider to the left above the word Disable. • If you want the text message to fade-out, then move the slider to the speed you want. 4. Close the Settings dialog box.

7.12.2 View Only Mode

View Only Mode allows you to disable all interactions with incoming text messages including marking as read, reply, forwarding, etc.

To enable/disable View Only Mode:

1. On the Main menu, click Settings. The Settings dialog box opens.2. In the Settings dialog box, click the Options tab.3. Select the View Only Mode checkbox. Or, to disable this mode, clear the checkbox.4. Close the Settings dialog box.

Network

Disable

Bubble Effects (Edit)Options

Fast

Shortcuts

DisplaySlow

Preview

Display

Shortcuts

Network

View Only Mode

Enable Sound NotificationsOptions

Display Settings Options

Settings Options


4:32 PM6/27/16

Support


Log Out of (555) 555-5555

Settings

Exit

Privacy Mode

Open Web App

Next TextW in+Z

Win+N

4:32 PM6/27/16

Support


Log Out of (555) 555-5555

Settings

Exit

Privacy Mode

Open Web App

Next TextW in+Z

Win+N

7.13 Exit the desktop app

You can exit the desktop application, which means the application closes without logging you out. The desktop app icon is removed from the taskbar when you exit the app. If you restart the desktop app (before you turn-off the device), then the app starts and you are automatically logged-in.

To exit the desktop app:

1. On the Main menu, click Exit.

7.14 Log Out

You can log out of the desktop application and leave the application running. When you log out, the AT&T Landline Texting icon changes to show that you have logged out.

To log out of the desktop app:

1. On the Main menu, click Log Out.

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7.12.4 Keyboard shortcuts

You can use keyboard shortcuts to quickly perform actions such as open a Send Text message box, send a completed text message, or open the web application.

To change the keyboard shortcut:

1. On the Main menu, click Settings. The Settings dialog box opens.2. Click the Shortcuts tab.3. For the shortcut you want to change, click the appropriate down arrow and select the shortcut you want.4. Close the Settings dialog box.

Display

Network

Send Text

Edit ShortcutsOptions

Open Website

New TextShortcuts

Win + Z

Win + N

Ctrl + Enter

Default Shortcut

Send Text Ctrl + Enter

New Text Win + Z

Open Web App Win + N

Windows Desktop App Keyboard Shortcuts

Command

Exit Desktop App

Log Out Desktop App

Shortcuts Settings Options


8.0 Mac desktop appThe AT&T Landline Texting Mac desktop application enables you to send and receive messages from your desktop without having to log in to the web app. AT&T Landline Texting automatically syncs all of your stored contacts from the web app to the desktop app. The following features cannot be set in the desktop app: Auto Reply, Keywords, Customizable Signature, and Scheduled Texts.

8.1 Download the Mac desktop app:

1. Go to https://landlinetexting.att.com/apps2. On the Apps page, click the Download Mac desktop app button. 3. Once the download is finished, open the ATT_Landline_Texting.dmg file to start installation. 4. When the installation is finished, move AT&T Landline Texting to your system‘s applications folder.5. Open the desktop app. The AT&T Landline Texting Log In dialog box opens.6. Enter your full username that includes your unique user id, the @ symbol, and the text-enabled phone number.

8.2 Start the desktop app

When the application is running, an icon appears in the menu bar. If you have logged in successfully, then the AT&T Landline Texting icon appears. If you have not logged in successfully or you are logged out, then the icon appears in grey.

Log In


Forgot your password?

PasswordUsername or Number Log In

ApplicationsAT&T Landline Texting



Reminders

MapsCalendarContactsSafariAT&T Landline...

iTunesApp StoreFaceTime

Downloads

Documents

Deskto p

iCloud Drive

Favorites

AirDrop

Applications

Search

Applications

Finishing...

Opening “ATT_Landline_ Texting.dmg”

Cancel


8.3 Send a text message

To send a text message:

1. To open a Send Text message box, either: • Click the Desktop App icon. • Right-click the Desktop App icon to open the Main menu, click New Text. • Use the default keyboard shortcut Control + Z2. To add the message recipient, do one of the following: • Start typing the recipient’s name or mobile phone number. Select the appropriate contact when it appears in the Contact List. • Click the Contact List down arrow and select the recipient from the Contact List.3. Click in the Type a Message box and type your message.4. Click Send.


To send a text message and attach an image, you must open a Send Text message box. To successfully send a text message and attach an image, the message does not have to include text.Images have a file size limit of 750 KB and must be saved to your computer’s local drive first before uploading.

To attach an image:

1. Click the Attach Image button (paper clip icon). The Import Image window opens.2. In the Import Image window, find and select the appropriate image.3. Click Open. A thumbnail of the image appears in the message box when it is finished uploading.4. Click Send.

Send Text

Send


Type a message

Thu 4:32100%

Send Text


Type a message or drag an image

Send

Send Text window

Send Text

555|

Type a message or dr ag an imag e

Send

Mary L(555) 555-5505

Nancy S(555) 555-5507

Todd T(555) 555-5506

Phil S(555) 555-5501

Mary - Send Text


Type a message here. As you type, the dots in the Character Count Indicator (below left) change color . The count appears at 129 .

Send

Mary L(555) 555-5505

X

129/16 0


8.5 Reply to a Text Message

When you receive a text message, the message appears in the upper-right corner of your screen. The text bubble’s background is blue, which indicates that the message is unread. The message remains displayed in the upper-right corner until you do one of the following: • Reply to the message • Mark the message as read • Forward the message • Delete the message

To reply to a text message:

1. When a text message appears in the upper-right corner of your screen, click the Reply button in the message bubble. The Message box opens.2. Click in the Message box and type your message. Remember, reply text messages have a maximum length of 160 characters.3. Click Send.

The message is sent and the Message box closes.

8.6 Mark message as read

To mark a message as read, move the pointer over the message. The background color changes from blue to dark blue. Then move the pointer off the bubble so the bubble closes by fading-out. Marking a text message as read using the desktop app is a synced action that marks the message as read for all AT&T Landline Texting applications and users for the account.

Desktop Reply Message box

Received Message hover over states

Phil S(555) 555-5501


|Type a message

X

Send

Phil S(555) 555-5501


X

Reply

Phil S(555) 555-5501


X

Reply


8.8 Delete a text message

You can delete a text message. WHEN YOU DELETE A TEXT MESSAGE, THERE IS NO WAY TO RETRIEVE THE DELETED MESSAGE.

To delete a message:

1. When a text message appears on-screen, click the Delete button (trash can) in the message. The Confirm Delete dialog box opens. 2. In the Confirm Delete dialog box, click Delete.

Deleting a text message using the desktop app is a synced action that deletes the message for all AT&T Landline Texting applications.

8.7 Forward a text message

You can forward a text message to an existing contact or a new contact. Forwarded messages include the name and phone number of who sent the original text, the message content, and the time stamp of when the message was received.

To forward a text message:

1. When a text message appears on-screen, in the message, click the Forward icon (arrow). The Send Text message box opens.2. Enter the contact you want to forward the message to.3. Click Send.

Forward message icon

Delete message icon and confirmation dialog box

Phil S(555) 555-5501


X

Reply

Are you sure you want todelete this message?

DeleteCancel

Phil S(555) 555-5501


X

Reply


8.9 Using the desktop app main menu

The AT&T Landline desktop application’s main menu includes the commands you can use to send text messages, change operating modes, and get technical support.

The commands on the Main menu include:

• New Text: Click to open a Send Text message box.

• Open AT&T Landline Texting: Click to open the AT&T Landline Texting web application.

• Privacy Mode: Click to turn-on/off Privacy Mode, which prevents incoming messages from automatically opening when they are received.

• Support: Click to send an email message to the Support Team.

• About AT&T Landline Texting: Click to see version information for the desktop application.

• Log Out: Click to log out of the desktop application. The app continues to operate when you log out.

• Settings: Click to open the Settings dialog box and change sound notifications, how text messages close, keyboard shortcuts, or network settings.

• Exit: Click to close the desktop app without logging out.

Thu 4:32100%

ExitSettings

Log In

About AT&T Landline TextingSupport

Privacy Mode

Open AT&T Landline TextingNew Text

Desktop App Main Menu


8.10 Privacy Mode

You can stop incoming text messages from appearing on-screen by using Privacy Mode. If you receive text messages when Privacy Mode is activated, then the upper half of the Desktop App icon is shaded gray, and a checkmark appears next to the Privacy Mode command on the menu. If you receive text messages when Privacy Mode is activated, then the number of messages you receive is displayed beside the AT&T Landline Texting icon.

To activate Privacy Mode:

1. On the Main menu, click Privacy Mode.

8.11 Desktop app settings

Click to open the Settings dialog box and change audio notifications, how text messages close, keyboard shortcuts, or network settings.

tW

8.11.1 Sound Notifications

You can use a notification sound so that you can hear incoming text messages. Activating Privacy Mode does not override the notification sound. If you activate Privacy Mode, then you continue to hear incoming message notifications.

To enable/disable Sound Notifications:

1. On the Main menu, click Settings.2. In the Settings dialog box, click the Options tab.3. Select the Enable Sound Notification checkbox. Or, to disable the Sound Notification, clear the checkbox.4. Close the Settings dialog box.

View Only Mode

AT&T Landline Texting- Settings

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sD

ispl

ayO

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ns

Thu 4:32100%2

Settings


Privacy Mode


Exit

Log Out

Privacy Mode

Setting Options


8.11.3 Bubble effect display

You can control how the text messages close after you read the text. The message can close instantly or slowly fade out depending on the setting.

To change how text messages close after you mark them as read:

1. On the Main menu, click Settings.2. Click the Display tab.3. Adjust the Bubble Effect slider: • If you want the message to snap closed, then move the slider to the left above the word Disable. • If you want the text message to fade-out, then move the slider to the speed you want. 4. Close the Settings dialog box.

8.11.2 View Only Mode

View Only Mode allows you to disable all interactions with incoming text messages including marking as read, reply, forwarding, etc.

To enable/disable View Only Mode:

1. On the Main menu, click Settings. The Settings dialog box opens.2. In the Settings dialog box, click the Options tab.3. Select the View Only Mode checkbox. Or, to disable this mode, clear the checkbox.4. Close the Settings dialog box.

Disable


Opt

ion

sSh

ortc

uts

Dis

play

Slow FastPreview

View Only Mode


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Setting Options

Display Setting Options


8.12 Exit the desktop app

You can exit the desktop application, which means the application closes without logging you out. The app icon is removed from the menu bar when you exit the app. If you restart the Desktop App (before you turn-off the device), then the App starts and you are automatically logged in.

To exit the desktop app:

1. On the Main menu, click Exit.

8.13 Log out

You can log out of the desktop application and leave the application running. When you log out, the AT&T Landline Texting icon changes to show that you have logged out.

To log out of the desktop app:

1. On the Main menu, click Log Out.

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8.11.4 Keyboard shortcuts

You can use keyboard shortcuts to quickly perform actions such as open a Send Text message box, send a completed text message, or open the web application.

To change the keyboard shortcut:

1. On the Main menu, click Settings. The Settings dialog box opens.2. Click the Shortcuts tab.3. For the shortcut you want to change, click the appropriate down arrow and select the shortcut you want.4. Close the Settings dialog box.

Send Text

New Text

Open Website

AT&T Landline Texting- Setting s

Ctrl + Enter

Ctrl + Z

Ctrl + NDis

play

Opt

ions

Shor

tcut

s

Edit Shor tcuts

Thu 4:32100%

Settings

About AT&T Landline TextingSuppor t

Privacy Mode


Exit

Log Out

Thu 4:32100%

Settings

Log In


Privacy Mode


Exit

yO

Shortcut Setting Options

Log Out Desktop App

Exit Desktop App