WWW Wanzl Worldwide

No 13 | 2013

FOR OUR CUSTOMERS AND PARTNERS

News and information Doing business (more) responsibly | Vitable | tegut | Trolley Star E. Leclerc | Allmend Fitness Park | Skinfit | Kuala Lumpur, Incheon, Hong Kong Airports | Scandic Hamburg Emporio

Nominal fee € 5 | £ 4.50

Assumeresponsibility.Act sustainably. Live better.

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2 WWW WANzL WORLDWIDE No 13 | 2012 EDITORIAL

EditorialContents

Edition

Dear Reader,

What does sustainability mean for retail and for consumers? This question could be answe‑red in many different ways and using numerous buzzwords. The answer is in fact simple: sus‑ tainability means taking responsibility for the future. It is self‑evident therefore, especially in the retail sector, that we need to remain a relia‑ble partner for our customers. Particularly during these times of upheaval and further insolvencies among suppliers, values such as reliability and sustainable business management are increas‑ ingly becoming important benchmarks. People, the environment, products, company processes and a sound financial base are all core issues here.

As an international quality leader in the retail, logistics, airport, security and hotel sectors, Wanzl understands that to ensure sustainability its task is to provide innovative products and services for today and tomorrow. This has been precisely our goal for more than 60 years: to support our customers around the globe as a dynamic, progressive and reliable partner and innovation leader. This philosophy goes hand in hand with our corporate identity. At Wanzl, part‑nership begins with the individual product and incorporates planning and service right through to turn‑key system solutions for international roll‑outs. Innovation is our business: to ensure joint success, we offer a comprehensive product range and individual customising as well as crea‑tive and competent consultancy.

Wanzl solutions are always synonymous with exceptional quality, attractive aesthetics and dis‑tinctive design combined with optimum ergnom‑ ics. As a high‑performance and value‑oriented family company, as well as a quality leader, our name is our guarantee that we will contribute to the success of our customers with ideas, creativ‑ ity and service – both now and in the future.

In the current issue of Wanzl Worldwide you will find out more about how Wanzl successfully works every day to uphold the principles of sustainability, co‑operating with customers and suppliers.

Enjoy the read!

Gottfried Wanzl

WWW – Wanzl WorldwideThe customer magazine from Wanzl Metallwarenfabrik GmbH

Published by:Wanzl Metallwarenfabrik GmbH | Bubesheimer Straße 489340 Leipheim | Germany Phone +49 (0) 8221/ 729 ‑ 0 | Fax +49 (0) 8221/ 729 ‑1000info @ wanzl.de | www.wanzl.com

Edited by: Wanzl‑Marketing, Friends PRDesign and layoutLIQUID | Agentur für Gestaltung, Augsburg TranslationMatrix Communications AGPrintingThe Wanzl Worldwide customer magazine is printed with envi‑ronmentally friendly, mineral oil‑free organic ink based on sustainable raw materials.

04 Access Control

30 RFID chips: Wanzl partner at the Allmend Fitness Park

05 Logistics + Industry

32 TJ Morris – custom‑made containers34 Skinfit: sportswear fit for champions

06 Passenger Handling Services

36 A Sprinter van for Kuala Lumpur38 Travel comfort for East Asia

07 Hotel Service

40 Scandic Hamburg Emporio – an encounter with water

42 Likeable Tango City second trolley | Wanzl addresses

2 Contents | Legal 3 Editorial 4 Expert topic Acting (more) responsibly – interview with Prof. Dr. Frank Wimmer

01 Shopfitting

10 Store check – passion and pleasure in shopping

14 Vitable fruit and vegetable display system

02 Self‑Service Systems 17 Outdoor sales with Sigma Present18 tegut – long‑standing mastermind20 Environmentally friendly: tip‑top

service with Trolley Star!22 Booths: cross selling24 Finest quality – E. Leclerc hypermarket

in Levallois‑Perret

03 Displays

28 3D (r)evolution at the POS & awards 40

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Photos Wanzl Metallwarenfabrik GmbH, iStockphoto LP, Prof. Dr. Frank Wimmer, Sutterlüty Handels GmbH (C. Kerber), dm‑drogerie markt GmbH & Co. KG, REWE Markt GmbH, Marks and Spencer plc, Komp Management Gesellschaft mbH, OKAY GmbH & Co. – tegut... Einzelhandelsunternehmen KG, Cyril Bruneau, Fitnesspark Allmend / Genossenschaft Migros Luzern, Skinfit GmbH, Hong Kong International Airport, Shutterstock Inc., Scandic Hamburg Emporio

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5WWW WANzL WORLDWIDE No 13 | 20134 EXPERT TOPIC

. . . and sustainable management

Doing business (more) responsibly

EXPERT TOPIC

Prof. Frank Wimmer from the University of Bamberg is an expert on sustainable management and corporate social responsibility. Here he explains how businesses can successfully combine the environment and the economy for all stakeholders.

Professor Wimmer, what is sustainability?The term “sustainability” is used in a wide variety of contexts and variously understood. Generally, it relates to the conser‑vation of the threatened “Earth system”. “Our Common Future” was therefore the title of the concluding report of the World Commission on Environment and Development appointed by the UN in 1983 and chaired by the Norwegian politician Gro Harlem Brundtland, and thus known as the Brundtland Commission. Sustainability was originally defined

here as “sustainable development”; develop‑ment that facilitates a viable standard of living for today’s generations – particularly the poor in the (third) world – without endan‑gering the needs of future generations.

Sustainability therefore requires fair social development that implies the conservation of environmental resources and a long‑term viable economic basis. Sustainability is made up of three pillars that are inextricably linked. These supporting pillars are environmental protection, together with social aspects and an economic system that is orientated towards sustainable business.

Stakeholders

The term “stakeholder” includes social inter-est groups that develop as corporate stake-holder groups. In fact, it also includes the owners of a company, the shareholders, but it is usually used in opposition to these. A company’s stakeholders are comprised of, among other entities, employees, suppliers, customers, non-governmental organisations (NGOs), scientific institutions, governments, people who live in the vicinity and society as a whole.

6 WWW Wanzl WorldWide No 13 | 2013 7EXPERT TOPIC

Every year B.A.U.M.

The German Association of Environmental Management e.V. – honours successful sus‑tainability players from different categories, including economics, for their outstanding commitment not just to environment protec‑tion but also to the initiation of sustainable processes of change. The 2012 B.A.U.M. environmental award in the large companies category was given to, among others, Alain Caparros, Chairman of the Management Board of the REWE Group. The company integrates all participants of the value chain to ensure sustainable production and estab‑lish common standards. One example is the “Best Alliance” project, in which the REWE Group, within the framework of projects for contract cultivation in Spain and Italy, takes responsibility for environmental and social sustainability as early as the supplier stage.

How do the three areas of environment, society and economy interact within a company?At an enterprise level, many businesses have already been implementing systematic envi‑ronmental management for a long time. Just as for quality management, they can even follow the models provided by international standards (ISO 14001 and EMAS) and obtain certification. Nowadays companies fulfil the newer and more comprehensive requirement for sustainable business by means of so‑called sustainability management. The task of this is, first and foremost, the protection of the environment, for example by imple‑menting operational recycling systems, using renewable resources and increasing energy efficiency. Naturally, the products manufactured by the company should also be environmentally friendly. However, several social demands also need to be observed.

In‑house these relate to such things as labour protection and fair remuneration; externally the question is raised: What does a company need to do – and what does it want and what is it able to do – to assume responsibility for the external social consequences of its business and to tackle social concerns generally? Responsible action with regard to the environment and society is expected from companies today more than ever. It is the so‑called stakeholders – encompassing citizens, media, the State, interest groups, as well as co‑workers and investors – who articulate the corresponding demands on companies. This is why a corporate social responsibility (CSR) concept should be anchored in the company. At the same time, companies should do business economically and sustainably to ensure their existence in the long term. Environment protection and social commitment perhaps suggest in individual cases that short‑term success is sacrificed to some extent. In the medium to long term, however, it does not help if the economic basis is eroded away. The environment, society and the economy should have a harmonious relationship.

↑ WANzl TAkEs REsPONsIBIlITy for all production processes regarding the choice of supplier and material procurement, from production through to recycling and environmentally friendly recycling management.

98 WWW WANzL WORLDWIDE No 13 | 2013

Almost all German people ...

... are open to products that fulfil ethical requirements in addition to their personal needs. This is demonstrated by a study carried out by GfK-Nürnberg e.V. Consumer acceptance for “environmentally friendly product characteristics” is 91%. However, on average only 25% of consumers can or are willing to pay more for “environmentally friendly products”, though in detail this depends very much on the type of product.

Doing business responsibly

To what extent do you agree with the following statement: “Companies of this size genuinely do business responsibly.”

Thinking about tomorrow

Sustainable management and corporate social responsibility mean that companies do business for the protection of us all. This is because the economy has a duty of care – for the next generation too, whose natural resources must not be restricted by the processes of today. In order to fulfil this demand, many businesses voluntarily take account of social and environmental concerns that go beyond legal requirements.

← PROF. FRANk WIMMER is an expert on sustainable man‑agement, marketing ethics, market and consumer research and mar‑keting in general. Currently, Prof. Frank Wimmer is, among other things a member of the board of directors of GfK Nürnberg e. V. (Gesellschaft für Konsum‑, Mark‑ und Absatzforschung e. V.).

↑ A sMAllER sIzE still implies more responsible business operation. Source: Icon Added Value CSR Study, field time, March 2012

How does a company actively engage in cor-porate social responsibility?Today, CSR is defined as a concept that serves as a basis for companies to integrate, on a voluntary basis, social concerns and environmental aspects into their activity and interactions with stakeholders. By “volun‑tary”, we mean going above and beyond the legally required measures. Whether for stra‑tegic reasons, because it conforms to social requirements, or for personal (corporate) ethical reasons.

Could you give us an example of CsR?In the mid 1990s Shell wanted to scuttle its Brent Spar oil platform near to the Shetland Islands in the Atlantic. Greenpeace feared that this scuttling could become a precedent for all disused platforms in the North and Baltic Seas: millions of tonnes of industrial scrap simply dumped in the sea. At the time this action was not legally prohibited and

it would have been lawful. There followed a proper naval battle – inflatable Greenpeace boats against a 14,500 tonne heavy steel colossus. There was an overwhelming negative public perception and as a result the oil companies moved away from this method of disposal – despite the legal status of the procedure, they deferred to society’s demands for legitimacy. They learnt to do business (more) responsibly. However, CSR cannot be limited to individual events or indi‑vidual reactions. What is required is for each company to individually deal with the relevant environmental and social demands (stakeholder dialogue) and to find its own ethical position and consequently to develop a consistent CSR concept. An excellent example of this can be seen in the sustainability report of the OTTO Group.

Is CsR financially practicable? Doing business responsibly in terms of sustainability, the environment and society does not necessarily conflict with economic aims. The problem is simply that the costs incurred can be clearly estimated, whereas the effects cannot usually be measured in Euros and cents. This is most likely to work for concrete measures of operational environment protection,

Openness to environmentally friendly products

Willingness to pay more for environ‑mentally friendly products

I agree

I do not agree

I don't knowLarge companies 14% / 51% / 35%

Small companies 63% / 10% / 27%

Medium‑sized companies 48% / 12% / 40%

as these often lead to cost reductions and higher energy efficiency. Sustainable values also give a company identity and help it to build its reputation and confidence, simulta‑neously supporting the important contempo‑rary concept of “employer branding”. They provide access to capital markets, establish legal clarity, motivate employees and stabi‑lise relations with customers, suppliers and partners. In short: active sustainable management puts a process of permanent improvement into operation.

How are these demands to be implemented in the company?Doing business responsibly is very obviously a topic that needs to be established at the very highest corporate level. Successful sus‑tainability management can only be imple‑mented in the company from the top down to the bottom, through all hierarchical levels and authorities.

91%

25%

EXPERT TOPIC

11WWW Wanzl WorldWide No 13 | 201310 11GERMANY, AUSTRIA, GREAT BRITAIN | SHOP SOLUTIONS

Shopping with passion and pleasure

store checksHOP sOlUTIONs

shopping should be fun, ideally every day. Authentic brand and goods presentation and well‑positioned impulse purchases help to secure the lasting trust of customers and increase average customer transaction values. Wanzl Worldwide presents successful shop concepts.

The result of sutterlüty's love for its Vorarlberg home region is indeed special: it has become a global leader. With over one third of its sales shares coming from goods prod‑uced in Vorarlberg, Sutterlüty is the food product market with the world's largest assortment of regional products. Many of these local goods are still produced by traditional means in small family businesses in Vorarlberg. Sutterlüty hopes to increase its focus on regional added value combined with responsible animal welfare and short transportation routes, and is aiming for 50% of turnover to come from sales of regional products.

New Sutterlüty stores are designed to be consistently “green”, with planning conducted by architects from Vorarlberg and according to environmental principles, and construction by regional firms using locally sourced materials. Sutterlüty's use of natural materials in its shop concept is deli‑berate. European silver fir wood is used for sales counter and

shelf panelling. Partitions and rear panels are also lined with the natural raw material. The floor has a mineral‑based coating and convin‑ces with shaded, earthy hues. The subtle colours of the wood and floor provide the per‑fect frame for regional products. Sutterlüty's goal is to become the food product market with the smallest ecological footprint by 2020.

“We have known Wanzl to be a reliable supplier of shelves and shopping trolleys for several years. Recently, we began to rely on their know‑how in the area of shop planning as well. We appreciate the competent advis‑ing and the solutions that are perfectly suited to our type of business and needs,” said Thomas Schierle, project developer at Sutterlüty.

↓ → IN sUTTERlÜTy's kAUFHAUs DER WÄlDER, or KDW, the urban shop concept meets love of the countryside. The country market in KDW is a “market hall” in the most modern sense of the word and is inviting with lots of daylight, generous ceiling height, wide aisles, fresh produce islands and serving counters as well as pleasant colours and materials that invite customers to try products and enjoy them in the shop.

↑ THOMAs sCHIERlE, project developer at Sutterlüty.

01 Shop Solutions

Sutterlüty: a special shopping experience

WWW Wanzl WorldWide No 13 | 201312 13

“When I think about a drugstore, I think about dm” – this was the intention that the dm520 project team had for “fur‑ther development of the shop image under the umbrella of the dm brand” when they optimised the overall presentation of the dm stores. Individual assortment areas are allowed more space in the new shop layout. Thanks to individual design that matches the assortment, they become more unique and stand out when compared with other assortments. “With these landmarks, we create distinct points of reference for our cus‑tomers in our branches and strengthen the competence in the selected assortment areas,” explained Christine Lentze, responsible for shop design at dm‑drogerie markt.

REWE: Green Building sustainability is a fundamental mindset for the REWE Group. “The four pil‑lars are: green products; co‑workers; social commitment and energy; climate and the environment.” The Green Building concept grew out of this approach, and it is leading the way with its environmentally friendly, sustainable con‑struction. The CO2‑neutral Green Building is a sustainable supermarket accord‑ing to the latest standards and concepts. Heating, ventilation, lighting, air conditioning and cooling systems do not burden the environment with CO2 emissions. Further special features include daylight architecture in combina‑tion with energy‑saving construction techniques, optimum insulation, sustain‑able materials and the use of renewable energies. As a result, the Green Building concept shop uses almost 50% less energy than a standard market.

EDEKA Stadler + Honner: “Freshness without compromise” stephan stadler and Hans-Jürgen Honner were already sure that the freshness of their company's food products should separate them from the rest when they founded the com-pany in 1995. This has not changed to this day. However, as both EDEKA businessmen and owners of a dozen shops in Eastern Bavaria and Munich soon discovered: every retailer promises freshness. In reply, they developed the “freshness without compromise” campaign. They guarantee the fresh‑ness of their goods with their faces, their signatures, mobile telephone numbers and e‑mail addresses. The consistent freshness campaign promoted with flyers and extending right through to shopfitting itself has resulted in a 5% increase in average customer transaction values and 5% more custom‑ers at Stadler + Honner (pictured: Straubing store, concept and implementation: Wanzl).

Wanzl design a feature of M&S retail design awards An “Artisan” Food Hall experience – designed and develo-ped by Wanzl for iconic British retailer, Marks and spencer – has been recognized by two national retail design awards. The natural themes of the new Food Hall in the new Westfield Stratford store in East London helped win the ‘Vinci Food and Supermarket Design of the Year’ and the ‘Patton Best Department Store of the Year’ categories at the Retail Week Interiors Awards 2012. M&S Account Director for Wanzl UK, Clive Jury, said: “We are extremely proud that our work with M&S has contributed to these important awards and this is a great credit to the innovation and scope of our design and development team in the UK, supported by our colleagues in Germany.”

In realising the new photo landmarks, dm cooperated with Wanzl Shop Solutions who have equipped around 1000 dm stores with completely re‑designed photo service walls. The photo terminals offer shoppers a highly functional workspace. The integrated termi‑nals make photo editing child's play, and as intuitive as possible. Thanks to the ease of use and the generous proportions of the room division, dm customers can select and edit their photos in peace. Customers can then take the finished result home with them, whether it's a standard photo, greet‑ings card or photo book.

↑ PHOTO sERVICE: Wanzl implemented and produced the design of the new, modularly constructed photo walls, which were developed by Munich interior design‑ers LAY together with dm‑drogerie markt. The furniture also meets the highest of demands in terms of sustainability. Wanzl sources all its supplier products from brand manufacturers within the German and Austrian markets. Thanks to Wanzl's own production line, which it set up during the 8‑week lead time, it is ensured that the furniture is produced to a uniform quality standard.

↓ REWE GREEN BUIlDING defines key technologies for energy‑saving.

↑ THE MOTTO “Freshness without compromise” is literally integrated into the shop concept and perfectly fits the fresh produce department.

↑ RETAIl WEEk INTERIORs AWARDs 2012: M&S Account Director, Clive Jury (left) and Retail Design Manager for M&S, Chris Sampson.

dm‑drogerie markt: customer‑oriented overall picture

GERMANY, AUSTRIA, GREAT BRITAIN | SHOP SOLUTIONS

15WWW Wanzl WorldWide No 13 | 201314 INTERNATIONAL | SHOP SOLUTIONS

Cleaner – more flexible – more impulse buying – more economical

sHOP sOlUTIONs

The new Vitable fruit and vegetable presentation system from Wanzl offers no less than four unique advantages. A system that is worth the investment through potential savings and increased sales.

The new Vitable is available from Wanzl now. Vitable has a modular construction, promotes impulse buys and offers a range of presentation options. What is particularly notewor‑thy is that Vitable was not only developed to increase the sale of fruit and vegetables through high merchandise density and targeted purchasing impulses, it also offers retailers a range of further advantages.

Advantage 1: Vitable boasts a unique hygiene concept. The places where fruit and vegetable scraps can collect are easy for staff to reach – even when the construction is closed. Cleaning and hygiene problems are a thing of the past!

Advantage 2: Vitable is ingeniously simple and ingeniously flexible. The design and function of Vitable can be custom‑ised to suit the customer requirements and the furnishings concept. Vitable is available with or without a hygiene flap, with wood or tube slats, with a stainless‑steel base or with plastic attachments that are easy to connect to one another. The front and back panels can also be customised with your own creative design.

Advantage 3: Vitable initiates more purchasing impulses for fresh produce. Different modules that can be attached together easily and are ready to stock with impulse‑buy prod‑ucts right away are available for sales‑promoting secondary placement and cross‑selling: this includes vinegar and oil, herb salt and seasoning, to name but a few.

Advantage 4: Vitable represents an unbeatably cheap investment that is quick and easy to assemble. This means that you can obtain Wanzl quality at a price significantly lower than that of conventional fruit and vegetable presentation stands. Vitable also saves time and money in everyday use, as it facilitates back‑friendly stocking and easy cleaning of the surfaces and beneath the stand.

Preview – exclusive!

↑ A NEW, FREsH lOOk IN A MATTER OF sECONDs. The Vitable system allows you to change the designs whenever you want.

↑ ↓ OPEN FlAP, ClEAN OUT. Wanzl Key Account Manager Tino Pilharcz tests the practical suitability of the new Vitable – to his satisfaction.

↑ VITABlE – image shows prototype variants

WWW Wanzl WorldWide No 13 | 201316 17

02 Self‑Service Systems

↓ FABUlOUs: Shopping responsibly makes shoppers feel good, and increases their satisfaction of the services provided.

Plenty of space!sElF-sERVICE sysTEMs

There’s no limit to time and space – according to scientific theory. However in the retail sector other dimensions take priority: the sales floor is as scarce as it is expensive and seasonal placement stands need to be available on time to boost sales. This is where the sigma Present offers the per-fect outdoor solution – the outdoor sales box from Wanzl: eye-catching, sturdy and elegant with tons of space for your goods.

sven komp, the Managing Director of EDEkA Frischecenter komp supermarket in Wesel-lackhausen, has found that in practice the sigma Present is extremely effective for special offers. He has opted for an outdoor sales box, permanently installed in the immediate proximity of the main entrance. There’s enough space for larger seasonal items to generate additional revenue. These could be charcoal in summer, potting compost in autumn or road salt in winter, for exam‑ple. “Sigma Present has provided us with more space and even saves us half an hour of work every day as we no l onger need to bring the goods back inside the store.” The Sigma Present box protects goods against the weather all year round and in winter the lighting integrated in the box ensures items are displayed in the right light. At the EDEKA

Frischecenter Komp store the roller doors are raised electrically in the morning and then back down in the evening. This saves time and protects against theft, supported by an integrated CCTV camera during the store opening hours. During the day the only work arises when the Sigma Present box needs to be filled – there’s space for six Euro pallets equipped with items and four mini‑pallets inside the outdoor presentation surface. “In spring and summer we can show a wider range; in winter we can stock pile salt, fuel, logs etc, so in terms of product availability we are always on top”, explains Sven Komp.

The following generally applies: all regula‑tions that apply inside the store must also be respected outdoors. This is relevant for hygiene guidelines, all aspects of quality assurance, measures for accident prevention and rules regarding price. The practical solu‑tion for all the demands is Sigma Present.

↑ MAkING sAlEs OUTDOORs: the Sigma Present outdoor sales box offers plenty of weather‑proof space for seasonal items. Wanzl can also supply the box in CI design.

Sigma Present checklist – Expansion of the sales floor outside the store – Weather‑proof presentation, more space leading to higher

turnover in seasonal items on pallets and in mobile containers – No need to tidy away goods, ensuring staffing resources

are conserved and efficient saving time that could be better spent presenting goods

– Durable, environmentally‑friendly use– Attractive design with excellent remote control –

available in CI design – Roller doors with electric or mechanical operation

to protect against theft

“Sigma Present is the perfect outdoor solution for us.” sVEN kOMP, Managing Director of EDEKA Frischecenter Komp

Outdoor sales with Sigma Present

GERMANY | SELF‑SERVICE SYSTEMS

1918 WWW WANzL WORLDWIDE No 13 | 2013 19GERMANY | SELF‑SERVICE SYSTEMS

“A happy animal is the best basis for a good end product.”sTEFAN HOHMANN, Chairman of the Rhöner Biosphärenrind e.V. producer group

Co‑operation for satisfied customers

long-standing mastermind

sElF-sERVICE sysTEMs

sustainability is a contemporary buzz- word. It is often used and is practised by truly responsible companies – considering the available resources, yet always keeping sight of human beings and the environ-ment. When Theo Gutberlet opened his first food store in 1947, the exact philosophy was already his maxim – doing business responsibly with good food. Today, 66 years later, more than 280 “tegut… good food stores” (tegut… gute lebensmittel-Märkte), all supplied with green electricity, around 5,000 employees, an extremely high level of customer satisfaction and over 3,000 organic products are testament to the long-term success of a sustainability concept practised for decades.

One example of the high quality demands is the organic beef from the Rhön area by “tegut ... good food” (tegut … gute lebensmittel). Tracing back the meat takes us into the Rhön biosphere reserve, where over 80 organic farmers have combined to

create the Rhöner Biosphärenrind e. V. producer group. Since 1998 they have all delivered their meat to the kurhessische fleischwaren GmbH fulda (kff) meat processing factory, which was founded 44 years ago by “tegut ... good food”. Over 50% of the meat processed there comes from organically reared animals, which makes kff Germany’s largest organic butcher. However, demands are high. “For a product whose quality is above average, we only process meat from farms in the region that meet the strictest guidelines”, explains kff Managing Director and master butcher, Erich Michel. For quality reasons, he clearly rules out any additives for the kff organic Rhöngut brand. “We get rid of everything that doesn’t improve the product!”

The Rhöner Biosphärenrind e.V. delivers its organic beef exclusively to “tegut ... good food”. The animals spend most of their life in the wild, roaming the green pastures on the slopes of the Rhön. By ensuring the cattle get plenty of exer‑cise and fresh meadow forage an excellent quality of meat is developed that you can really taste. “Our cattle rarely see the inside of a cowshed; a shelter to provide wind and weather protection for the animals is perfect”, relates the Chairman of the Rhöner Biosphärenrind e.V. producer group, Stefan Hohmann. Scientific research has proven that even

Partner with responsibility

For the retailer “tegut ... good food” the principle of sustain-ability comes as a philosophy and naturally as food on the shelves and in the freezer cabinets. Sustainability for “tegut ... good food” also means co‑operation with trusted partners, such as Wanzl. There has been co‑operation between the two companies for more than 20 years.

Wanzl supplies a variety of shopping trolleys for easy shopping including service trolleys for small shopping trips for senior citizens and singles, for mothers with babies, for wheelchair users and fun mobiles for shopping with the chil‑dren. Wanzl hand baskets are also used. Customer guidance systems show the way to the entrance and then to the checkout. Attractive sales systems and shopfitting solutions focus customers’ attention on high value goods. Wanzl manu‑factures all products to the highest environmental and quality criteria, naturally in accordance with first class material qual‑ity. The Wanzl after‑sales service is also premium quality for the long‑term.

in stormy weather the animals are happier outside than in a cowshed, which only serves as a last refuge in extremely cold conditions. As the organic farmer Hohmann knows: “A happy animal is the best basis for a good end product.”

Around 30% of the organic beef by “tegut ... good food”. comes from natural produc-tion in the Rhön biosphere reserve. Customer demand for this first‑class meat is high. And because meat from the Rhön is so sought after, the kff Raw Materials and Quality Manager Sven Euen has plenty to keep him busy as he constantly searches for more meat suppliers in the region. “Regional breeders sell us their organic beef at a reasonable price. The short distances mean that no money is left by the wayside”, explains Sven Euen. Everyone benefits from this idea – the cattle, the breeders and the customers.

20 21WWW WANzL WORLDWIDE No 13 | 2013 GERMANY, SWITzERLAND | SELF‑SERVICE SYSTEMS

Friendly Wanzl service for shopping trolley fleet

Tip-top service with Trolley star

sElF-sERVICE sysTEMs

Two of our service technicians, sven Ehlert and Christian Fritsch, are taking a trip east-wards today. They are visiting numerous branches of a discount store in the Munich area, where several thousand shopping trol-leys await their services, which comprise thorough cleaning, maintenance, repairs and provision of replacements as required. Trolley star is the name for this new, exclu-sive shopping trolley service from Wanzl.

The mobile special vehicle has now reached its destination. The service technicians get to work right outside the store. Sven Ehlert reports that “many customers stop to look, asking questions and even taking pictures”. And with good reason: when Trolley Star comes to a store it transforms a service for shopping trolleys into a show, providing a unique and beneficial form of advertising for the business concerned. What is more, cus‑tomers also appreciate being able to do their shopping with a clean, hygienic and fully functioning trolley. The service kicks off with a thorough inspection of the shopping trol‑leys: Are the castor wheels working? Are the coin deposit system, advertising handle, child seat and bag hook all working okay? After all, even for tough, long‑serving equip‑ment such as Wanzl shopping trolleys, checks are required from time to time when they are continuously in use every day. On their trips, our service technicians carry genu‑ine Wanzl spare parts, precisely configured for each of our special shopping trolleys. Genuine spare parts from Wanzl protect your

business from potential claims for liability arising due to accidents caused by products.

Individual cleaning of the trolleys takes place inside the mobile special vehicle, which has its own completely independent water and power source. The integrated wash‑ing system offers a variety of programmes to suit the shop‑ping trolley type. The automatic process, which includes disin‑fection of the handle and drying/polishing, ensures a consist ‑ently high level of cleanliness from the first trolley to the last. The cleaning process is fast and efficient and runs simultane‑ously for the entire trolley fleet, ensuring the trolleys can be quickly put back into service in the store. “We recommend carrying out this thorough cleaning, maintenance and repair process once or twice a year”, explains Jochen Hieber, Service Director at Wanzl. “We would particularly advise it after a severe winter, to ensure your trolleys are in tip‑top condition and ready for the warmer season.” Because your shopping trolleys can only generate sales if they are working. Wanzl currently already offers the Trolley Star service to its contract customers in Germany and Switzerland.

sustainability and protecting the environment are always at the heart of Wanzl's Trolley star service: The special vehicles feature a closed circuit system that includes water treatment, ensuring low water consumption. Any waste water created collects in the vehicle tanks and is then reused by Wanzl – which represents a highly practical solution. All the cleaning agents used are biodegradable and certified in accordance with environmental protection standards. When the Trolley Star service is complete, Wanzl presents a certificate for the cleaning and maintenance and affixes a test badge to every trolley. This guarantees that Trolley Star protects your busi‑ness from claims for liability arising due to accidents caused by products. It also means your customers can rest assured that they are shopping with trolleys that are clean and hygienic.

Trolley Star in brief

– The exclusive Trolley Star service from Wanzl for shopping trolleys incorporates basic cleaning, maintenance and repair in addition to the provision of genuine spare parts.

– Regular maintenance and repair and the fitting of genuine Wanzl spare parts protects your business from claims for liability arising due to accidents caused by products.

– The cleaning processes and cleaning agents, which are as gentle on your shopping trolleys as they are efficient, pre‑serve the value of your trolleys and ensure compliance with food hygiene standards in accordance with EU Directive 94/43/EEC.

– The closed water circuit including water treatment protects the environment and only biodegradable, certified cleaning agents are used.

“Customers stop to look, asking questions and even taking pictures.” sVEN EHlERT, a Wanzl service technician

→ THE GENUINE ARTIClE: Repairs and maintenance with spare parts from Wanzl

↓ CERTIFIED ClEAN: Wanzl's Trolley Star service, with its special vehicle and integrated washing system, ensures per‑fectly cleaned, immaculately hygienic and fully functional shop‑ping trolleys. The environment is protected thanks to the closed water circuit incorporating water treatment coupled with the use of biodegradable cleaning agents.

2322 WWW WANzL WORLDWIDE No 13 | 2013 GREAT BRITAIN | SELF‑SERVICE SYSTEMS

Through customer-awareness and com-mitment, Wanzl has scored a unique cross-selling success with Booths who have cho-sen a combination of wire tech, wire tech 100 and a range of trolleys for their new Media City Uk store in Manchester.

This breakthrough “shopfit/self-service” contract was secured by Booths Account Manager, David Poole, who commenced negotiations to equip this high profile store in 2011. Previously, Wanzl has supplied

Booths with a variety of new shopping trolleys and the twin basket “Pick‑up” trolley – most recently at the retailer’s eco‑friendly Preston store. “At Media City UK, we were given the opportunity to provide a wider selection of solutions which included almost all the ambient shelving and displays. This was particularly valuable exposure as the store is at the centre of a showcase regeneration project which is now also a key BBC production location. On the Self‑service side we were able to provide one hundred 100 litre trolleys, 500 Ecotote handbaskets and 30 Pick‑up trolleys as well as a selection of family range trolleys. Working with the Shopfitting team, we secured our first substantial order for

Booths Media City UK choose Wanzl for Shopfitting and Self‑Service

Cross selling

↓ BOOTHs has opened a new and exclusive store in the heart of Media City UK in Manchester.

← REsPONsIBIlITy at Booths means actively supporting local farming.

SELF‑SERVICE SYSTEMS

wire tech 100, supplying 115 bays in total. Along with these, Booths specified 29 bays of straight wire tech which was used for general food and merchandise areas, while 10 curved bays helped to create a distinctive, modern look on the ground level for fresh baked products.” David said that in addition to standard systems, Wanzl was able to provide a number of bespoke wicker and steel display units and chrome finish Hi‑Rack shelving along the window frontage.

Booths A family‑run company for five generations: Booths has 28 grocery stores across the north of England. Each of these stores has its own, individual identity and reflects the specialities of each region. A range of prod‑ucts on offer at Booths comes from regional producers. Booths supports Slow Food UK, as well as the “Prince's Countryside Fund”, an initiative of the Prince of Wales. This fund advocates the future of rural regions and supports sustainable farming in England.

Congratulating David on his outstanding cross-selling efforts, Wanzl Uk Group Managing Director, Dean Rolland said: “The Media City UK store has provided a great platform for showing the diversity, innovation and quality which Wanzl can provide and we are confident of further partnerships with Booths at new stores currently being planned. Apart from our Self‑service products, these are likely to include various elements of wire tech used in specialist areas includ‑ing bakery and fresh produce. Our on‑going success with Booths and our ability to meet a wide range of their in‑store equipment needs will help open the way for further cross‑ selling opportunities with other key national accounts.”

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240 l

PRACTICAl sTORAGE sPACE for drinks on the extendible rear shelf

VERy QUIET OPERATION with minimal noise generated

CHIlD sEAT can also be used as a small item tray, or to protect fragile items.

sCANNER HOlDER integrated into the handle for fast self‑scanning

FRANCE | SELF‑SERVICE SYSTEMS

The largest hypermarket of the retail chain E. leclerc in the Ile-de-France region opened last October on the lower ground floor of the so Ouest shopping centre in the very elegant west of Paris.

The generous 8000 m² of retail space is mainly dedicated to fine foods. The centre‑piece of the new outlet is a magnificent 3400 m² market place, complete with a fresh food counter stocked with delicious fruit and vegetables, which are portioned according to the customer's wishes. Customers looking for an additional eating experience in store can try the sushi bar or head to the delicates‑sen department with its grill restaurant for home‑made pizza prepared in the open show kitchen. A snack area completes the wide range of gastronomic options. Other culinary highlights include a visit to the maturing

cellar for exquisite cheeses and a stroll through the wine cellar. Here, three oenologists are on hand to help customers discover the ideal vintages to suit their pallet.

E. leclerc in so Ouest holds the certificate “AFNOR En‑ gagement de Service” for outstanding service quality. This award guarantees customers the highest quality at all times – including with regard to equipment and ambiance, both of which are highly stylish here. The elegant furnishings are presented in dark tones, while the combination of light and dark floor tiles with a 60 cm edge length creates modern, geometric, clearly defined structures. The walls brighten the space with vibrant, trendy colours and elegant, stainless steel in‑store signage ensures easy orientation through the product range.

Wanzl's 240-litre plastic Tango shopping trolley ensures perfect comfort during shopping itself. David Thibault, Store Manager and owner of E. Leclerc in the So Ouest shopping centre made a conscious decision in favour of this Tango

E. Leclerc hypermarket in Levallois‑Perret

The crème de la crème – in culinary & technological terms

sElF-sERVICE sysTEMs

02926FRANCE | SELF‑SERVICE SYSTEMS

model from Wanzl, as this lightweight yet robust trolley offers extremely smooth running while generating minimal noise. The storage solution at the rear comprising an extendible shelf can accommodate large‑volume PET packs, leaving plenty of space in the basket itself for the family shopping. Inside the basket, a child seat that can be converted into a small item tray and a divider are provided to protect delicate items. E. Leclerc in So Ouest has 2000 Tango shopping trolleys featur‑ing a stylish anthracite basket, which perfectly complements the colour scheme of the store. All the trolleys have a scanner holder integrated in the shopping trolley handle for time‑ saving self‑scanning.

E. leclerc in levallois-Perret is the first hypermarket in the world to be fully equipped with NFC labels (Near Field Communication) for contactless scanning. Customers scan the product label using their smartphone with the appropriate app and immediately receive further product information, such as ingredients, origin, manufacturer and contents. Consumers who like to make sustainable and conscious

← ↑ ORIENTATION using colour locating and elegant, clearly visible labelling → INFORMED: E. Leclerc in Levallois‑Perret is the world's first hypermarket to offer products with NFC labels for contactless scanning. Extensive product information available via smartphone.

→ → 2000 TANGO sHOPPING TROllEys in elegant anthra‑cite offer plenty of space for goods in the basket.

Company portrait The E. Leclerc hypermarket in Levallois‑Perret is a real gourmet paradise. In addition to consumables, the outlet also offers clothing, jewellery, health and beauty items, vehicle accessories and travel services, as well as telecommunication, household and multi media devices. The store employs 400 people and anticipates turnover of around €150 million for 2013.

decisions about their purchases particularly appreciate this instantly available, extensive information via smartphone. Another innova‑tion can be found in the checkout area: the 60 checkouts – 20 of which are fitted with self‑scanning equipment for self‑service – are equipped with a special cash manage‑ment system for cash payment with change given. This means the till staff themselves no longer need to handle the money.

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03 Displays

GERMANY | DISPLAYS

Emotionally inspiring – live 3D without the need for glasses

(R)evolution at the POsDIsPlAys

Integrating monitors in displays is interesting, but noth-ing new. However, a display showing autostereoscopic 3D images (3D films without the need for glasses) sets a com-pletely new benchmark that will significantly boost sales. This is not science fiction, it's for real!

Taking centre stage is the multi‑award‑winning and refined Wanzl POSibility display. A monitor is integrated into the dis‑play that creates 3D images without the need for glasses, making the product on display very attractive to customers and encouraging them to buy. This boosts sales. This result has been determined empirically by the SKOPOS Market Research Institute*: 3D viewers find advertisements more modern, original and unique. The 3D experience triggers strong impulses to buy. At the POS the 3D (r)evolution

explains the product on display and its pur‑pose virtually. All customers need to do, then, is reach for the product and it's sold. This offers completely new dimensions for brand manufacturers. Another advantage is that 3D leaves a more pronounced impres‑sion on the mind: people can remember 3D animations much better than regular 2D films. 3D without the need for glasses is also a real eye catcher which consumers will remember.

* SKOPOS Institute for Market and Communications Research, October 2010. SKOPOS is amongst the top 30 market re‑search organisations in Germany.

↑ sIlVER AWARD: Wanzl received the award for the JOY in‑formation display in the Metal Systems category at the viscom trade fair at the end of 2012. The display was ordered by pre‑cision tool manufacturer Walter AG. JOY effectively delivers messages, supported by 3D company presentations, directly to the receiver. The innovative frame structure, flexible shelves with acrylic glass front, high modularity and flexibility and com‑prehensive range of accessories make the mobile JOY display the ideal presentation system for trade fairs, reception desks and show rooms.

↓ sUsTAINABlE: The POSsibility permanent display is impressive in POS use thanks to its variability, flexibility and durability. The 3D function without the need for glasses is completely new.

↓ PlATINUM AWARD: The POSsibility display has already won the gold Superstar Award for variable modular design in the Metal Systems category at the viscom trade fair in 2011. This was followed by the platinum award at the end of 2012, for the modular long‑term display with tool‑free assembly, diverse design possibilities and individual branding for significantly increased revenue. The platinum‑awarded POSsibility display is used by Fischerwerke GmbH & Co. KG and Waterman GmbH, amongst other companies.

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04 Access Control

SWITzERLAND | ACCESS CONTROL

Wanzl is checking in and out of the Allmend Fitness Park

RFID chipsACCEss CONTROl

A highly practical armband with chip gives authorised athletes free access to the new Allmend Fitness Park run by Migros luzern. Check-in and check-out is controlled by the double Technoport entrance and exit system from Wanzl.

Members of the Allmend Fitness Park place the chip against the card reader terminal, and an integrated scanner immediately sends the RFID impulse from the chip to the security system. The photo and personal customer data of the card holder immedi‑ately appear on the PC screen at the entry

zone. At this stage, Migros staff check that the login is in order, ensuring targeted prevention of any improper use. If the chip data corresponds to the individual, access is then granted by two Wanzl Technoport systems. The chip is then used with a third Technoport system to monitor check‑out after a session as well as to simultaneously check for any outstanding payments, for example for food and drink.

Interbrain, the swiss systems integrator and market leader, was responsible for implementing the security system used with the Technoport systems as well as the entire account-ing system based on RFID data carriers. “The efficient soft‑ware calculates the member visits, the entry frequency and the peak times. This data facilitates targeted staff and training planning, as well as interesting marketing activities for the members”, says Robert Looser, Head of Sales at Interbrain, as he explains the system. The software is also integrated into the building control system to ensure that the Technoport systems open automatically in the event of a fire. In case of emergency, an anti‑panic feature coupled with an acoustic alarm enables the swivel barriers to be opened manually in the exit direction when enough pressure is applied.

↓ A ClEAR VIEW OF NATURE: The Allmend Fitness Park is on the fifth floor. The transparent building envelope offers a fantastic view of Mount Pilatus.

← sECURITy: Check‑in and check‑out is controlled by three double Technoport entrance and exit systems from Wanzl, each with a card reader terminal. Wanzl's transparent toughened safety glass serves as an elegant and inviting open partition. The systems also grant access to wheelchair users and parents with pushchairs without hindrance.

↓ THE NEWly OPENED lUCERNE sPORTs ARENA is a large scale project to build the most mod‑ern stadium in Switzerland, two high‑rise residential buildings and a sports centre. The sports centre itself contains a Migros branch as well as the Allmend Fitness Park from Migros Luzern.

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05 Logistics + Industry

GREAT BRITAIN | LOGISTICS + INDUSTRY

Custom‑made containers

On a roll!lOGIsTICs + INDUsTRy

The Wanzl Uk logistics and Industry team enjoyed a highly successful 2012 – providing innovative new products to a growing number of customers in the retail, distribution, industry and warehousing sectors.

Head of l&I sales in the Uk, Doug Jeffery said that innova‑tive new products, development of the existing product range and recognition of exceptional service levels had cre‑ated new opportunities with large national clients. “With the support of the Wanzl design team in Germany, these new developments have differentiated our offer and helped estab‑lish Wanzl as a major force in the supply of high quality L&I solutions. These provide our customers with sought‑after efficiencies and whole life cost‑savings for major distribution, warehousing and order picking operations in the UK.”

Doug said that a highlight of the year had been securing a major roll cage order with fast-growing liverpool-based retail group, TJ Morris, which trades as Home Bargains. Wanzl also provides an on‑site assembly service for these roll cages – saving space and delivery costs for this national customer. Commenting on the quality of their experi‑ence with Wanzl, Operations Director of Home Bargains, Joe Morris said: “We appreci‑ate their personal interest and attention to detail throughout the solution development process, from prototyping to the volume delivery of a product which precisely meets our requirements. I have been so impressed with the service levels, the quality of the products and the long‑term cost‑savings that these will provide, that we are currently changing the entire roll cage fleet to Wanzl.”

↘ DAVID POOlE, Account Manager of Wanzl UK, looks after TJ Morris personally.

↓ WITH WANzl As A PARTNER for warehousing and picking, the orders get moving swiftly every day.

3534 WWW WANzL WORLDWIDE No 13 | 2013 AUSTRIA | LOGISTICS + INDUSTRY

Skinfit scores highly with its flexible goods warehouse

sportswear fit for champions

lOGIsTICs + INDUsTRy

yvonne van Vlerken is a multiple winner of international Ironman triathlons and in 2012 she set a course record in Florida. like many other elite sportsmen and women and ambitious athletes worldwide, the internationally success-ful triathlete and duathlete puts her trust in high-perfor-mance products made by skinfit when choosing her sports clothing. At skinfit's central warehouse in koblach, Austria, Wanzl provides support to ensure flexible warehouse management and on-time deliveries.

Around 3000 items leave the skinfit central warehouse each day. “The deliveries are taken directly to our Skinfit shops in Austria and abroad, as well as to end customers primarily based in Europe”, says Paul Hügli, Operations Manager at Skinfit, explaining the company's sales system. Skinfit has been making direct sales to end customers by catalogue ever since the company first started up in 1997 – an approach which provides an attractive price‑performance ratio. The sportsmen and sportswomen provide continuous feedback and new suggestions for the constant improvement of the premium sportswear. From sports underwear to outer‑wear for sport, Skinfit offers a harmonious and optimally versatile range of functional clothing that supports athletes and helps them to reach their full potential. Its numerous lines of clothing comprise garments that are adapted to spe‑cific weather conditions, sport types and levels of intensity.

skinfit products are designed and develo-ped exclusively in Austria. All products bear‑ ing the red‑white‑red flag are made from materials produced by Austrian manufactu‑rers, in compliance with ÖKO‑TEX guidelines. “At Skinfit we believe in fairness and sustain‑ability and these values are at the heart of our work”, explains Paul Hügli discussing the company's philosophy when it comes to procurement. Skinfit therefore only cooper‑ates with producers and suppliers who trade in accordance with these same principles. Wanzl is one of these partners. Wanzl imple‑mented its flexible EasyStore warehouse system in mid‑2012 and since that time it has been helping to keep direct sales of approxi‑mately 200 sports products, efficient, day by day.

www.skinfit.eu

↓ skINFIT: Functional sports clothing produced fairly and sustainably

↑ EFFICIENT sTORAGE: EasyStore and KT‑T order picking trolleys. The slight slanting of the individual levels makes loading and unloading with the Wanzl trolley a particularly easy task. The order picker also has a good overview of the content of the cardboard boxes.

Top performer EasyStore Wanzl has developed a tailored prototype model of its mobile Easystore warehouse concept to meet the requirements of skinfit. 2500 mesh baskets are currently used to store Skinfit products at the central ware‑house in Koblach. Each module is formed by six stacking baskets with optimal dimensions for Skinfit products (width, height and depth of 500 × 800 × 330 mm) along with a mobile chassis with four castors, enabling easy manoeuvring and with two brakes for secure positioning. Wanzl has now delivered more than 420 of the mobile chassis in total, as Skinfit rearranges its warehouse every six months to adapt it to seasonal demand for particular items. Paul Hügli states that “Our goal is to achieve short order picking times.” The flexible EasyStore warehouse concept from Wanzl certainly fulfils this goal, and it represents a highly convenient solution: where required, the versatile modules can be quickly moved to a new storage position for optimised access in just a few easy steps. The entire warehouse management process is IT‑supported; every order picker has a tablet and bluetooth hand‑held scanner at their disposal, supported by one of the new, easy‑to‑manoeuvre KT‑T order picking trolleys from Wanzl.

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06 Passenger Handling Services

MALAYSIA | PASSENGER HANDLING SERVICES

A global fast mover is stepping up its pace even further

On the move in kuala lumpurPAssENGER HANDlING sERVICEs

↑ FAsCINATING AND GREEN: The rainforest is integrated into Kuala Lumpur International Airport.

“Airport in the forest, forest in the airport”: This is the design concept followed by Kuala Lumpur International Airport. The tropical rainforest actually grows inside and around the airport. Working in partnership with the Forest Research Institute of Malaysia and the architect Kisho Kurokawa, the air‑ port management team has planted real rain‑forest trees right in the middle of the termi‑nal. The green forest with its flora and fauna gives passengers a taste of Malaysia's fascinating natural world. As early as 2004, Kuala Lumpur was honoured with the sus‑tainability seal for operators working in har‑mony with nature and the environment by Green Globe, the tourism industry’s certifica‑tion programme for sustainable tourism.

Wanzl has supplied 6,000 Euro-sprinter escalator trolleys and 1,500 Easy 400 duty-free trolleys for the new low- cost carrier terminal, which will be the largest in the world. The Euro‑Sprinter trolley offers passengers the highest level of comfort and safety for transporting luggage on esca‑lators. When shopping in the new terminal, passengers will rely on the “Easy 400” trolley that has plenty of room for purchases and hand luggage. The new low‑cost carrier termi‑nal is designed to handle 30 million passengers a year; it is scheduled to open in early summer 2013.

Outstanding! – Kuala Lumpur International Airport (KLIA) is

one of the most important hubs serving the Asian air space.

– At the SKYTRAX 2012 World Airport Awards, the KLIA received the “Best Airport Staff Asia Award” and rose in the rankings of the 10 best airports in the world from 9th to 8th place.

– The new low‑cost carrier terminal will check in 30 million passengers per year.

↓ lUGGAGE TRANsPORT: Wanzl is delivering 6,000 Euro‑Sprinter escalator trolleys for Kuala Lumpur's new low‑cost carrier terminal.

39WWW WANzL WORLDWIDE No 13 | 201338 SOUTH KOREA, CHINA | PASSENGER HANDLING SERVICES

Travel comfort for East Asia

Take off!PAssENGER HANDlING sERVICEs

Hong Kong International Airport Chek Lap Kok – Opened in July 1998 with two terminals covering an area

the size of 1,200 football pitches– 2012 passenger volume: 56.6 million airline passengers– 63 flights an hour during peak times– 100 airlines – Over 170 destinations worldwide as well as 50 domestic

connections across China– Like the Pyramids of Giza or the Great Wall of China, the

HKG airport is one of the few structures that can be seen from outer space with the naked eye.

Almost all paths lead to Jeju: with around ten million passengers, the link between the south korean holiday island and the capital seoul is the busiest flight route in the world.*

Wanzl is providing a first-class service for airline passengers at Incheon International Airport: Since the beginning of the year, a total of 6,000 Travel 400 luggage trolleys with a guide bars design have been delivered in batches to the airport in Seoul. Wanzl completely redesigned the elegant trolleys based on the customer's individual require‑ments. The highlights of this innovative trans‑ port solution include the generous amount of space for luggage, the impressively high level of stability and the ease of operation. Equipped with these characteristic features, the Wanzl trolleys are helping the largest South Korean Airport to further expand its global service leadership. The leading air‑port association, the Airports Council International (ACI), has already honoured

Incheon International Airport for its service quality, ranking it the “Best Airport in the World” with first place in the “Airport Service Quality Awards”. This was the seventh time in a row that Incheon has received this award, which was voted for by the passengers themselves, based on surveys of over 200 flights.

The flight route from Hong kong to Taipei ranks 8th in the world in terms of numbers of passengers and is the only international route within the top ten.* Chek Lap Kok Airport in Hong Kong, which welcomes over 56 million airline passengers per year, has also been one of Wanzl's customers for many years now – one of the 350 or so other airports around the world that opts for Wanzl. The top‑of‑the‑line product quality, the long service life of the trolleys combined with the low maintenance costs and Wanzl's excellent service led to a second order from Chek Lap Kok: Since 2012, custom‑ers have been supported by an additional 5,200 luggage trolleys from the third generation of Voyager 3000. These new trolleys, in a lightweight aluminium design, are enabling passengers to transport their luggage with ease. * Current data compiled by the Amadeus software company, one of the global mar‑ket leaders in flight reservations

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07 Hotel Service

GERMANY | HOTEL SERVICE

since autumn 2012, the scandic Hamburg Emporio has shown itself to be a pioneer when it comes to environment protection and sustainability on the Hamburg hotel market. Environmental, economic and social aspects are considered in every area. The hotel combines contemporary design with sustainable business with the main focus on “water” and offers businesses and private travellers alike a unique hotel experience. That “water” is the overriding design theme can be seen from the individual design of the seven floors. The colour scheme of the corri‑dors and carpets submerges guests in an underwater world and was created by the artist Jesper Waldersten.

Each of the 325 rooms captivates with a light and high-quality interior design of natural wood and materials in fresh colours. Floor‑length windows ensure the rooms are flooded with light and provide fantastic views. The “H2O” restaurant, located on the ground floor, boasts a live cooking station and impresses with its modern atmosphere and an elaborate food and beverage concept, which was developed by the English star chef and Scandic co‑operation partner, Jamie Oliver, amongst others. The restaurant opens out onto the “H2O” bar and lounge, which invite guests to linger with background music and free WiFi access.

Where water meets water

scandic Hamburg EmporioHOTEl sERVICE

“With chambermaid trolleys from Wanzl everything has its place: practical, with plenty of storage space and sustainable thanks to the use of recycled material.”ElENA FIEBIG, Housekeeping Manager at Scandic Hamburg Emporio

Service from Wanzl Wanzl is a system supplier for the hotel industry and ensures efficient work pro-cesses with its professional competence. Environmental and economic consideration is naturally always part of daily operations. Wanzl provides Scandic Hamburg Emporio with a number of products, including:– zP Clean chambermaid trolleys with

special equipment for the eco‑friendly Hygiene‑Plus

– Handcarts to easily sort laundry– Numerous high‑quality products for the

front office and food and beverage areas

The Scandic Berlin Potsdamer Platz hotel, the recipient of several awards for its com‑mitment to sustainability, has also chosen Wanzl as its partner for environmentally‑friendly housekeeping with efficient recycling management.

About Scandic Scandic operates around 160 hotels in Scandinavia and northern Europe. Scandic has been engaged with environmental issues from as early as 1994: around 100 Scandic hotels have been awarded the “Nordic Swan” Eco label. Scandic is convinced that compa‑nies must contribute to the sustainable development of our planet. Scandic works to this principle every day.

↓ THE NEW sCANDIC HAMBURG EMPORIO – in the heart of the city, at the Gänsemarkt: the topics of environment pro‑tection and sustainability are present throughout the hotel.

↑ THE “H2O” restaurant presents an outstanding food and bever‑age concept, developed with the English star chef, Jamie Oliver.

WWW Wanzl WorldWide No 13 | 201342

GERMANy Wanzl Metallwarenfabrik GmbH Bubesheimer strasse 4P.O. Box 1129 / 89336 leipheim

Phone +49 (0) 82 21 / 7 29-0 Fax +49 (0) 82 21 / 7 29-1000

info@wanzl.de www.wanzl.com

FRANCE Wanzl sAs 21, Rue Westrich | BP 30134 67603 sélestat Cedex

Phone +33 (0) 3 88 57 48 50 Fax +33 (0) 3 88 92 17 23

wanzl@wanzl.frwww.wanzl.fr

GREAT BRITAIN Wanzl ltd. | Europa House Heathcote lane Warwick CV34 6sP

Phone +44 (0) 1926 / 45 19 51 Fax +44 (0) 1926 / 45 19 52

enquiries@wanzl.co.ukwww.wanzl.com

The addresses of all other Wanzl branches and agencies can be found on our website.

let’s be friends!

The plastic Tango City shopping trolley from Wanzl is the perfect second trolley for larger stores: with a basket volume of 75 litres, this model is ideal for short, quick shopping trips for fresh goods – perhaps for singles and senior citizens with high purchasing power. That makes perfect sense. The honeycomb structure means the plastic basket is robust whilst weighing very little. This means the Tango City can be easily pushed, pulled and manoeu‑vred, even when fully loaded!

Thanks to its narrow shape, the trolley is also the perfect companion for modern urban stores with limited space – two trolleys can easily be pushed past one another, even in narrow aisles. The Tango City is an eye catcher from every angle. The contrasting colours of the basket, basket flap and han‑dle are individual, fresh and also available in CI design. The open chassis offers plenty of leg room; PET containers can be stowed away on a special tray, which is available as an optional extra.

What are you waiting for? Come and meet the Tango City – simply visit the WanzlChannel on youTube!www.youtube.com/user/WanzlChannel

Service: Tango City second trolley