Assertiveness Skills Presentation NEW

8/8/2019 Assertiveness Skills Presentation NEW

1/19


2/19

HOW WOULD YOU DESCRIBE

YOUR OWN PRESENT SELF?

A G G R E S S I V E ?

DO YOU USE A LOUD VOICE?DO YOU INSIST ON YOUR POINT

OR VIEW?

ARE YOU HAPPY WHEN THE OTHER

PERSON SAYS YES SIR TO YOU?


3/19



P A S S I V E

WHATS THE POINT OF ARGUING WITH HIM?

HE NEVER LISTENS

WHATEVER YOU SAY

I HAVE TO SHOW HIM RESPECT

HES MY ELDER

HE SHOULD KNOW WHAT I THINK(OR NEED)


4/19



PLAY ONE OR AGAINST ANOTHER

TELL HALF THE STORY

FLATTERY ALWAYS PAYS

EMOTIONAL BLACKMAIL

M A N I P U L A T I V E ?


5/19


6/19

NEED FOR POWER

NEED FOR AFFILIATION

NEED FOR ACHIEVEMENT


7/19

FEELINGS

I WIN U LOSE

U WIN I LOSE


8/19

Satisfied Content Happy

Proud Confident Superior

Secure Motivated Powerful

Energized Enthusiastic Successful

Self assured

Recognised by ones successes

A sense of achievement

A sense of accomplishment

On the top of the world adrenalin high


9/19

Dejected Demoralized Sad

Unhappy Failed Unconfident

Forlorn The next time Rejected

Revenge (vengeful) Competitive Depressed

Dejected Frustrated Fearful

Pained Angry Complexed

Conspicuous by ones failure Lose Interest


10/19

ARE YOU A M A R T Y R ?

I SHOULD BE A NICE GUY

SHE WONT LIKE ME IF I TELL HER THIS

WHAT WILL PEOPLE SAY?

A WIFE SHOULD BE OBEDIENT TO HER HUSBAND

CHILDREN MUST ALWAYS OBEY THEIR PARENTS

MY BOSS SHOULD TELL ME WHAT TO DO

HE SHOULD KNOW HOW I FEEL


11/19

ARE YOU A M A R T Y R ?

DO PEOPLE ACTUALLY APPRECIATE

YOU MORE FOR BEING GOOD ?

OR DO THEY THINK YOURE INEFFECTIVE ?


12/19

EMPATHETIC PHRASES

I understand, Sir..

I understand how you feel, maam

I know this is upsetting.

(not I know this is very upsetting to you

I would feel the same way Sir

I am sorry this happened Sir

I suggest..


13/19

DONTS FOR ASSERTIVENESS

DONT USE A LOUD VOICE

DONT USE AUTHORATATIVE GESTURES

DONT BE OVERFEARING

DONT GO OFF IN A HUFF

DONT THREATEN


14/19

DOS FOR ASSERTIVENESS

EXPRESS UNDERSTANDING

SAY HOW YOU ACTUALLY FEEL

USE EMOTION WORDS.

I FEEL ANGRY WHEN..

I FEEL UPSET WHEN...

I FEEL SO PLEASED WHEN

GIVE WIN-WIN SOLUTIONS

EXPRESS THAT YOU HAVE OTHER PERSONS INTEREST IN MIND

INSIST ON YOUR VIEW POINT

USE A CALM CONTROLLED, TONE OF VOICE


15/19

R E S P O N D !

Dont just

REACT


16/19

I UNDERSTAND.

HOWEVER, I FEEL.

(BUT)

I SUGGEST


17/19

ASSERTIVENESS TECHNIQUES

- POSITIVE INNER DIALOGUE

- BROKEN RECORD

- FOGGING

- NEGATIVE FEELINGS ASSERTION

- WORKABLE COMPROMISE

(OR NEGOTIATION)


18/19

THE LAW OF IRRESPONSIBILITY

I have many rights but no duties.

I have the right to feel good.

If I do not feel good, it is not my fault.

It is the fault of the government, the politicians, the society, and the company.

I have many talents and needs.

It is the responsibility of the society and the company to develop my talents

and meet my needs.

When my company has problems, the responsibility rests solely with the

management.


19/19

THE LAW OF IRRESPONSIBILITY

I am a back-bencher. I run no risk in shouting from the back-bench.

It is the duty of the management to involve me in their decisions.

However, I do not need to commit myself.I do not need to come up with constructive criticism or alternative suggestions.

It is sufficient for me to point out mistakes and omissions in their proposals.

I have the right to feel secure if I do not, I cannot

work effectively.

I am under no obligation to work effectively in order to feel secure.

Documents

Assertiveness Skills Presentation NEW