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ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 PUBLICATION DATE: NOVEMBER 2015

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4 -6 TABLE OF CONTENTS I PAGE 7 REPORT-SPECIFIC SAMPLE

CHARTS I PAGE 8 METHODOLOGY I PAGE 9 RELATED REPORTS I PAGE 10 CLIENTS I PAGE 11-12 FREQUENTLY ASKED QUESTIONS

PAGE 13 ORDER FORM I PAGE 14 TERMS AND CONDITIONS

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PRODUCT DETAILS Title:

Type of Product:

Category:

Covered Regions:

Covered Countries:

Language:

Formats:

Number of Charts:

Asia-Pacific B2C E-Commerce Delivery 2015

Market Report

Online Delivery

Asia-Pacific

China, Japan, South Korea, Australia, Taiwan, India, New Zealand,

Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam,

Pakistan

English

PDF & PowerPoint

65

PRICES* Single User License:

Site License:

Global Site License:

€ 950 (exc. VAT)

€ 1,425 (exc. VAT)

€ 1,900 (exc. VAT)

QUESTIONS

ANSWERED

IN THIS REPORT

What are the major trends in B2C E-Commerce delivery in Asia-Pacific?

How important is free delivery to online shoppers in Asia-Pacific?

What is the attitude of online shoppers in this region to paying extra for faster delivery?

How is competition around B2C E-Commerce delivery evolving in major counties of this region?

SECONDARY MARKET

RESEARCH

Our reports are exclusively based on secondary market research. Our researchers derive

information and data from a variety of reliable published sources and compile the data into

understandable and easy-to-use formats.

ADVANTAGES Maximum Objectivity

Reliable Sources

Up-To-Date Analysis

Boardroom-Ready PowerPoint Presentations

Guidance For Strategic Company Decisions

ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015

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ONLINE SHOPPERS IN ASIA-PACIFIC VALUE FREE SHIPPING

In the fast growing B2C E-Commerce market in Asia-Pacific, close to half of online

shoppers admitted in a survey last year they would buy more items from an online store in

order to qualify for free shipping. In Japan, a medium-high double-digit share of online

shoppers were willing to wait longer for free delivery and in Singapore more than two thirds

of online shoppers believed free shipping to be a critical factor in their purchase decision.

Furthermore, the report by yStats.com reveals that delivery speed also matters. In

China, the region’s largest market, online shoppers put delivery speed over delivery costs in a

ranking of main considerations when buying online. In South Korea, approximately a quarter

of online shoppers complained about slow delivery after purchase last year, while in Vietnam

this share was above 50%. Moreover, India ranked the highest worldwide in terms of online

shoppers willing to pay extra for faster shipping, as of early 2015.

Online retailers across Asia-Pacific are making efforts to offer faster and more

convenient delivery options, according to yStats.com’s findings. In Japan, for example, over

one-fifth of online shoppers already used same day delivery by the start of 2015 and a further

one-third expressed willingness to use it in the future. The country’s largest E-Commerce

platform operator, Rakuten, cooperated with delivery providers and store operators to offer

pick-up service from stores and delivery stations. Chinese E-Commerce giants JD.com and

Alibaba are both expanding their capabilities to cover larger areas of the country with same

day delivery service.

ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015

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MANAGEMENT SUMMARY

GLOBAL DEVELOPMENTS

Important Factors in Online Shopping, incl. Delivery, in % of Online Shoppers, Q1 2015 & Q4 2014

Most Important Delivery Options in Online Shopping, in % of Online Shoppers, Q1 2015 & Q4 2014

Share of Online Shoppers Who Would Buy More Often if Same Day Delivery Were Available, by Selected

Countries, in %, Q1 2015 & Q4 2014

Share of Online Shoppers Willing to Pay More for Faster Shipping, by Selected Countries, in %, Q1 2015 & Q4

2014

Importance of Delivery Options, by Purchasing from Domestic Online Retailers and Cross-Border Online

Retailers, in % of Online Shoppers, by Selected Countries, November 2014

Major Reasons for Shopping Cart Abandonment, incl. Delivery, in % of Online Shoppers, by Selected Regions,

October 2014

Attitude Towards B2C E-Commerce Delivery Options, in % of Online Shoppers, November 2014

Share of Global Online Retailers Offering Express Delivery, by Next Day Delivery and Same Day Delivery, in %,

November 2014

Shopping Services Wanted in the Future, incl. Delivery, in % of Young Consumers, by Selected Countries, 2014

ASIA-PACIFIC REGIONAL

Action Taken to Qualify for Free Shipping, by China, Hong Kong, Japan, Singapore, South Korea and Asia

(Total), October 2014

CHINA

Overview of B2C E-Commerce Delivery, September 2015

Main Considerations When Buying Online, incl. Delivery, in % of Online Shoppers, 2014

JAPAN

Overview of B2C E-Commerce Delivery, October 2015

Share of Online Shoppers Believing that Delivery Speed is Important, Compared to Global Average, in %,

November 2014

Share of Online Shoppers Willing to Wait for Free Delivery, in %, November 2014

Breakdown of Usage of Same Day Delivery, in % of Online Shoppers, By Age and Gender, January 2015

ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015

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TABLE OF CONTENTS (1 OF 3)

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SOUTH KOREA

Complaints about Online Shopping, incl. Delivery, in % of Online Shoppers, 2014

Delivery Services Most Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, November

2014

AUSTRALIA

Top Reasons to Shop Online, incl. Free Shipping, in % of Online Shoppers, April 2015

TAIWAN

Overview of B2C E-Commerce Delivery, October 2015

INDIA

Overview of B2C E-Commerce Delivery, September 2015

Reasons to Choose an Online Shopping Brand, incl. Delivery, in % of Online Shoppers, August 2015

NEW ZEALAND

Reasons for Not Buying from Overseas Retailers, incl. Delivery, in % of Online Shoppers, August 2015

SINGAPORE

Share of Online Shoppers Who Believe that Free Shipping is Critical in Online Purchase Decision, in %,

October 2014

INDONESIA

Concerns Related to Online Shopping, incl. Shipping Costs, in % of Internet Users, Q1 2014

Criteria for Choosing an E-Commerce Website, incl. “Safe Transactions and Delivery”, in % of Online Shoppers,

2014

MALAYSIA

Reasons for Not Purchasing or Ordering Goods and Services Online, incl. Delivery, in % of Internet Users Who

Do Not Purchase Online, 2013

THAILAND

Delivery Methods Used in Online Shopping, in % of Online Shoppers, May 2015

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ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (2 OF 3)

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PHILIPPINES

Overview of B2C E-Commerce Delivery, August 2015

VIETNAM

Complaints Received by E-Commerce Websites, incl. Delivery, in % of E-Commerce Websites, 2014

PAKISTAN

Overview of B2C E-Commerce Delivery, September 2015

ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 TABLE OF CONTENTS (3 OF 3)

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ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 REPORT-SPECIFIC SAMPLE CHARTS

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GENERAL METHODOLOGY OF OUR MARKET REPORTS

The reports are compiled based on secondary market

research. Secondary research is information gathered from

previously published sources. Our reports are solely based on

information and data acquired from national and international

statistical offices, industry and trade associations, business

reports, business and company databases, journals, company

registries, news portals and many other reliable sources. By using

various sources we ensure maximum objectivity for all obtained

data. As a result, companies gain a precise and unbiased

impression of the market situation.

Cross referencing of data is conducted in order to

ensure validity and reliability.

The source of information and its release date are

provided on every chart. It is possible that the information

contained in one chart is derived from several sources. If this is

the case, all sources are mentioned on the chart.

The reports take into account a broad definition of B2C

E-Commerce, which might include mobile commerce. As

definitions may vary among sources, exact definition used by the

source (if available) is included at the bottom of the chart.

Our reports include text charts, pie charts, bar charts,

rankings, line graphs and tables. Every chart contains an Action

Title, which summarizes the main idea/finding of the chart and a

Sub Title, which provides necessary information about the

country, the topic, units or measures of currency, and the

applicable time period(s) to which the data refers. With respect to

rankings, it is possible that the summation of all categories

amounts to more than 100%. In this case, multiple answers were

possible, which is noted at the bottom of the chart.

Reports are comprised of the following elements, in the

following order: Cover page, preface, legal notice, methodology,

definitions, table of contents, management summary

(summarizing main information contained in each section of

report) and report content (divided into sections and chapters).

When available, we also include forecasts in our report content.

These forecasts are not our own; they are published by reliable

sources. Within Global and Regional reports, we include all major

developed and emerging markets, ranked in order of importance

by using evaluative criteria such as sales figures.

If available, additional information about the data

collection, for example the time of survey and number of people

surveyed, is provided in the form of a note. In some cases, the

note (also) contains additional information needed to fully

understand the contents of the respective data.

When providing information about amounts of money,

local currencies are most often used. When referencing currency

values in the Action Title, the EUR values are also provided in

brackets. The conversions are always made using the average

currency exchange rate for the respective time period. Should the

currency figure be in the future, the average exchange rate of the

past 12 months is used.

The reports include mainly data from the last 12 months

prior to the date of report publication. Exact publication dates are

mentioned in every chart.

METHODOLOGY OF OUR ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015 REPORT

This report covers the B2C E-Commerce delivery market.

It starts with a global chapter, featuring global trends

and developments and country and regional comparisons.

The rest of the report covers the relevant region.

First, regional information is presented, such as country

comparisons.

The countries in the region are ranked by B2C E-

Commerce sales. All major countries are covered, though data

availability varied across the markets.

Depending on data availability, the following types of

market information are included for the countries: the importance

of various delivery services to online shoppers such as free

delivery and same day delivery; delivery methods used and

preferred by online shoppers, such as delivery by post, pick-up

from store and courier delivery to home and work; delivery

options offered by online retailers; and information about delivery

times. Furthermore, for selected markets a qualitative overview of

B2C E-Commerce delivery trends and news about players was

included in a text chart.

ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015

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UPCOMING RELATED REPORTS

Global B2C E-Commerce Delivery 2015 October 2015 € 2,950

Europe B2C E-Commerce Delivery 2015 October 2015 € 1,950

Asia-Pacific B2C E-Commerce Market 2015 October 2015 € 3,450

Asia-Pacific Cross-Border B2C E-Commerce 2015 August 2015 € 950

Asia-Pacific Online Payment Methods: First Half 2015 August 2015 € 750

China B2C E-Commerce Market 2015 September 2015 € 950

India B2C E-Commerce Market 2015 September 2015 € 950

Southeast Asia B2C E-Commerce Market 2015 September 2015 € 1,950

China B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450

Japan B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450

South Korea B2C E-Commerce Sales Forecasts: 2015 to 2018 July 2015 € 450

Top 8 Global B2C E-Commerce Country Sales Forecasts: 2015 to 2018 July 2015 € 2,950

Global Cross-Border B2C E-Commerce 2015 August 2015 € 2,950

Global Online Payment Methods: First Half 2015 July 2015 € 1,950

Omnichannel Trend in Global B2C E-Commerce and General Retail 2015 March 2015 € 950

Global M-Commerce 2015: Smartphones & Tablets March 2015 € 1,950

Global B2C E-Commerce Market 2014 October 2014 € 4,950**

Global B2C E-Commerce and Online Payment Market 2014 October 2014 € 5,950**

REPORT

PUBLICATION

DATE

PRICE*

Central Asia & Caucasus B2C E-Commerce Market 2015 November 2015 € 1,950

Asia-Pacific Online Payment Methods: Second Half 2015 January 2016 € 750

ASIA-PACIFIC B2C E-COMMERCE DELIVERY 2015

**Reflects Discounted Price

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