Armed Forces Champions Resource Pack Katie Nicholas and Emily Hopkins The KM team

Background

• HEE Mandate and Armed Forces Covenant

• Approached by

colleague in Education Transformation team with a remit around Veterans

• North West Armed Forces Champions Network established but still new

• In need of a set of

resources they could all access and a way/ place to share learning

What do we mean by Armed Forces? • Veterans - anyone who

has served more than one day in the forces

• Reservists - paid

employment elsewhere, receive additional specialist training and belong to a Unit (i.e. 207 Manchester field hospital)

Researched, designed and created three lots of information products:

What did we do?

@NHS_HealthEdEng

3

Leaflets

2

Flyers

8

Evidence Summaries

1

Directory of Organisations

All available in one place as a Resource Pack on the HEE website

@NHS_HealthEdEng

Presenter

Presentation Notes

Two flyers/ poster: One for Reservists/ those interested in becoming a Reservist (Gives information on employer responsibility, links to find out more, contact details for Champion) One for Veterans/ members of ex-Armed forces community, their families and carers (explains priority access and benefits of telling a health professional you have served)

Presenter

Presentation Notes

Eight evidence summaries Remind the network to make use of the evidence-base and connect them to it List of sources that can be referred to later Dispel the rumour of ‘bad, mad and sad’

https://sway.com/NLHCDWKSupRjJlvk

Stats and impact “The resource was well received by the network of champions and external stakeholders – NHS England, PHE, NW Armed Forces Network, MoD, HEE central team, NW Employers. The network members all do the Champion role as an adjunct to their day job; they don’t have time or capacity to seek out resources themselves. The resource wouldn’t have happened otherwise, and effectiveness of supporting the network would have been reduced. It required expertise and skills in presentation of information, layout and systems.” HEE North West Lead for Veterans

Sway has been viewed

463 times

Written up as a Knowledge Management Story for the

KM toolkit

“Thanks for sharing, I am going to send it to our military veterans lead.” “This looks a great resource. We have staff in our organisation who would certainly be interested in this resource” “This looks great – thanks for sharing! I know there was interest in local GM PH about veteran health, so I will share with them.” Feedback from LIHNN

• A request for a ‘Cadets’ leaflet • KM team to take a ‘step back’ so the network can learn to

facilitate the sharing of learning on its own • Resource pack will remain available and be used a

springboard for new network members

Next Steps

1. Alternative ways of packaging/ presenting information works

2. Resources like this difficult to keep up-to-date – future planning necessary

3. Consult your experts… 4. …but not too much 5. Include dates on everything 6. Get your Comms team on board 7. Don’t be scared to use non-

traditional information sources

Lessons Learned

@NHS_HealthEdEng

• Armed Forces Champions Resource Pack • https://hee.nhs.uk/hee-your-area/north-west/our-

work/attracting-developing-our-workforce/armed-forces-champions-resource-pack

• Directory https://sway.com/NLHCDWKSupRjJlvk • Evidence Summaries Photo credits: https://pixabay.com/en/reed-stepping-stone-ishibashi-1666746/

Links

@NHS_HealthEdEng

• Katie Nicholas (Knowledge Officer)

Katie.nicholas@hee.nhs.uk • Emily Hopkins

(Programme Manager, Knowledge Management)

Emily.hopkins@hee.nhs.uk

Questions and contact details