Upload
others
View
3
Download
0
Embed Size (px)
Citation preview
Arabian Automobiles Company
September 17th 2014
CHANGE
Change is the only constant; If we don’t change,
we perish…
Practical Case
Change will always face resistance
Ingredients for successful implementation of change
1. Awareness
2. Emotional Impact
3. Guidance
Practical Case
Video Mystery Shopping
• Reports
• Sales Executives
• Customer Satisfaction
Awareness
• Opens their eyes
• Resonates in their minds
• Touches deep into their heart
Emotional Impact
1000 Words 1 Million Words
Emotional Impact
• Oct 2012 : 23 Video MS surveys completed
• Nov 2012 : Sharing of MS videos with Branches
• Dec 2012 : Emotional impact resonates at AAC
Emotional Impact
• Training Need Analysis
• Training
• Coaching
Guidance
Guidance
1. Sustains Performance
2. Identifies Improvement Opportunities
3. Raises the bar
Benefits
2011 2012 2013
1st Position
2ndPosition
3rd Position
4th Position
5th Position
6th Position
(AAC)
Competitor C
Competitor A
Competitor G
Competitor F
Competitor D
(AAC)
Competitor C
Competitor A
Competitor E
Competitor D
Competitor F
(AAC)
Competitor A
Competitor E
Competitor F
Competitor C
Competitor H