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AQM GUIDELINE
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SUMMARY
1 INTRODUCTION
1.1 AQM contacts 1.2 AQM services
2 SERVICE ORDER TRANSMISSION
2.1 Elements supplied by customer to AQM
2.2 Inspection planification 2.3 Organisation
2.3 Abortive inspection 2.4 Late cancellation fees 2.5 Extra hours
3 GENERAL INSPECTION PROCEDURE
3.1 Random sampling
3.1.1 Sample selection 3.1.2 Level, AQL, sampling 3.1.3 Identification of inspected pieces and opened cartons
3.2 Workmanship defects
3.2.1 Main defects 3.2.2 Product conformity 3.2.3 Measurements 3.2.4 Assortment in cartons – Labelling - Packaging 3.2.5 General aspect
3.3 Defective samples
4. REPORTING AND ISSUANCE OF CERTIFICATE
4.1 Reporting 4.1.1 Addendums 4.1.2 Measurement findings 4.1.3 Packaging findings
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4.1.4 Inspection conditions 4.1.5 Inspection conclusion
4.2 Re-inspection 4.3 AQMcertificate and OK shipment 4.3.1 AQM certificate 4.3.2 OK shipment
5. Ethics code
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1 - INTRODUCTION
1.1 AQM Contacts
EUROPE : AQM FRANCE
Siège social et bureau commercial
41 avenue du maréchal Foch
59100 Roubaix – FRANCE
+33 (0)3 20 02 59 28
Chargé d'Affaires : Grégoire Prouvost
AQM SPAIN
Bureau commercial
C/ Alfonso Gómez, 55 – Át 2
28037 Madrid – ESPAÑA
+34 (0)913 75 99 54
Chargé d'Affaires : Louis Le Chevalier
CHINA : AQM CHINA Rep Office
AQM SHANGHAI
AQM CHINA - Asia Quality Management
Junyao International Plaza, No.789
Zhaojiabang Road, Room 15F3, 200032
Shanghai
Tel: (+86) 021 54 65 51 67
Office Manager : Alexandre Godvin
AQM SHENZHEN
Office Manager : Vincent Delacourt
INDIA AQM INDIA Ltd
AQM NEW DELHI
208 A/6 Savitri Nagar
New Delhi – 110017 - INDE
Office Manager : Coraline joveneaux
AQM TIRUPUR / BANGALORE
N°27, Chatappa Avenue
Tirupur , 641601
INDE
Office Manager : Sekar t.r
BANGLADESH AQM BANGLADESH
AQM Dhaka
Kurshid garden
Road#123 House#21
Gulshan 1, Dhaka 1213
BANGLADESH
Office Manager : Guillaume Gorzkowski
TURRKEY AQM TURKEY
Yıldırım Beyazıt Cd. Gökdağı Sk.
No:2 Daire:3 Yenibosna-Bahçelievler
ISTANBUL
Office Manager : Thomas Legrand
1.2 AQM services
DUPRO (During Production) on finished goods FRI (Final Random Inspections) on finished goods. Process audit Social audit The aim of this document is to explain in details all the procedures for the final random inspections realized by AQM France. It will bring efficiency in the realization of inspections in order to improve quality performance for the factory. AQM service has the task to give a true and objective picture and evaluation of the product quality. Just after inspection, AQM controller and the responsible in the factory (or agent) will make a debriefing about the results. A copy of number of defects, shades and measurement tables will be signed and given to the factory. During inspections, AQM will control all these criterias : – Workmanship defects. – Measurements defects. – Fabric and color. – Accessories / Labels. – Folding. – Packaging. – Hang tags. – Shipping marks. – Metal detector. – Needle book.
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2 - SERVICE ORDER TRANSMISSION
2.1 Elements supplied by customer to AQM
Order(s) to be inspected Supplier’s contacts (contact name – address – phone n° - e.mail address) Reference sample by colour approved by customer Measurement chart Packing list
These elements will have to be sent by client 5 days before AQM intervention. NO INSPECTION IS AUTHORIZED WITHOUT BOLDED ABOVE ELEMENTS 2.2 Inspection planification Customer sends the list of orders to be inspected to AQM. AQM provides the guaranty to schedule interventions within the 3 next days maximum after receipt of inspection request (a confirmation email or fax has to be sent to AQM). In case AQM is not able to perform an intervention at the requested dates, AQM will have to inform the client and the supplier in urgency. AQM cannot refuse to perform an inspection without any serious reason. 2.3 Organisation Once AQM has received the inspection planning, AQM has to organize the interventions contacting suppliers to inform them accordingly. AQM organize the inspections by contacting the suppliers and asking :
- The best date for the inspection - The exact place for inspection - The exact quantities
Suppliers have to return an Application Form For Final Inspection 2 days before the inspection date from 8:00 AM to 5:00 PM (between Monday and Friday) in order to provide the best schedule and not delay the shipments. All these informations must be write on application form document:
CUSTOMER Week Insp Date
O/S# Ref / Style
PRODUCT Color Factory Name
Agent / Trading
Insp (final, reinspection)
Order Qty
For all inspection booking, use this email address : For Bangladesh : [email protected] For India : [email protected]
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For China : [email protected] For Turkey: [email protected] All these informations will have to be communicated to client. If the following informations : control date / order n° / quantity (variation of + or – 5% of ordered quantity) / shipment date / inspection place…are different from the initial ones, so AQM has to immediately informed client and wait for their agreement for intervention. For any cancellation, an email must be sent to the office manager. Inspection cancellation or postponement should be notified to AQM with 1 working days (before 5:00pm) advance notice. After a cancellation the supplier will not have the priority on the schedule. In case of busy Schedule, the next best inspection date could only be 3 days after. One person from the buying house have to be present in the factory during inspections in order to exchange about the results, to sign the first report and to improve the global quality of the productions. The supplier has to provide workers to help the controller to open and close cartons and polybags.
2.4 Abortive inspection In the event of an abortive inspection visit, a penalty + travelling fees will be charged to supplier. This penalty is EURO 100 + travelling fees. In case the inspector has to wait for the beginning of the inspection, EURO 50 will be charged per hour of delay to supplier (after 2 hours).
2.4 Late cancellation fee Inspection cancellation or postponement should be notified to AQM with 1 working days (before 10:00am) advance notice. In case this agreement is not respected by supplier, a penalty will be charged to supplier. This penalty is EURO 100 + travelling fees. 2.5 Extra hours Inspections conduct after legal hour or during local day off will be charged twice the cost
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3 - GENERAL INSPECTION PROCEDURES
3.1. Random Sampling
3.1.1 Sample selection
The number of cartons that will be opened shall be equal to the square root of the total number of cartons.
For the pieces to be controlled corresponding to the sampling size, inspector should pick up maximum ¼ of pieces per carton. Number of pieces per sizes inspected is determinate following the size assortment of the order (%). The pieces should be pick up from top / middle and bottom of the carton. Supplier has to provide workers to put off the polybag of inspected pieces, to fold and repack the accepted pieces.
3.1.2 Level, AQL,sampling
AQM use the norm ISO 2859, NF X 06-022, ex MI-STD 105E. AQM use generally for sampling size the LEVEL II and for AQL(if no specific customer requesting) :
- Critical defect : 0 - Major defect : 2,5 - Minor defect : 4
SAMPLE SIZE CODE LETTERS
General Inspection Levels Special Inspection Levels
LOT SIZE I II III S1 S2 S3 S4 2 to 8 A A B A A A A 9 to 15 A B C A A A A 16 to 25 B B D A A B B
26 to 50 C D E A B B C 51 to 90 C E F B B C C 91 to 150 D F G B B C D
151 to 280 E G H B C D E 281 to 500 F H J B C D E 501 to 1 200 G J K C C E F
1 201 to 3 200 H K L C D E G 3 201 to 10 000 J L M C D F G 10 001 to 35 000 K M N C D F H
35 001 to 150 000 L N P D E G J 150 001 to 500 000 M P Q D E G J 500 000 and over N Q R D E H K
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SAMPLE SAMPLING PLANS FOR NORMAL INSPECTION
Sam
ple
siz
e c
od
e
lett
er
Sam
ple
siz
e Acceptable quality levels (normal inspection)
0,065 0,1 0,15 0,25 0,4 0,65 1,0 1,5 2,5 4 6,5
Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re Ac Re
A 2 0 1
B 3 0 1 | |
C 5 0 1 | | | |
D 8 0 1 | | | | 1 2
E 13 0 1 | | | | 1 2 2 3
F 20 0 1 | | | | 1 2 2 3 3 4
G 32 0 1 | | | | 1 2 2 3 3 4 5 6
H 50 0 1 | | | | 1 2 2 3 3 4 5 6 7 8
J 80 0 1 | | | | 1 2 2 3 3 4 5 6 7 8 10 11
K 125 0 1 | | | | 1 2 2 3 3 4 5 6 7 8 10 11 14 15
L 200 0 1 | | | | 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22
M 315 | | | | 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 | |
N 500 | | 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 | | | |
P 800 1 2 2 3 3 4 5 6 7 8 10 11 14 15 21 22 | | | | | |
Q 1250 2 3 3 4 5 6 7 8 10 11 14 15 21 22 | | | | | | | |
R 2000 3 4 5 6 7 8 10 11 14 15 21 22 | | | | | | | | | |
The inspection can be performed only when 100 % of the production is already produced and 80% or 100% packed for shipment (depend of customer)
Inspections will be performed on production site or any other places specified by customer only (forwarder warehouse).
IF THE ABOVE INSTRUCTIONS ARE NOT RESPECTED BY SUPPLIER, INSPECTOR WILL REFUSE TO PERFORM INSPECTION. ABORTIVE INSPECTIONS FEES (PENALTY OF EURO100 + travelling fees) WILL BE AT SUPPLIER’S CHARGE.
3.1.3 Identification of inspected pieces and opened cartons
All the inspected pieces have to be sealed (sticker on the front side of care label) and repacks in the initial cartons. Indeed when the cartons have been inspected, inspectors give the accepted pieces to factory’s workers who fold and repack the pieces in the initial cartons under the supervision of inspector. The opened cartons will have to be sealed with AQM scotch tape or stamp and very easily identified.
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3.2 Workmanship defects
After the inspection all the inspected pieces will have to be repacked in the initial export cartons (pieces to put on the top of cartons). These cartons have to be closed with AQM tape or stamp. The number of cartons opened for the inspection will have to be mentioned in the inspection report and on packing list.
3.2.1 Main defects
The basic rule is that, any difference with the approved sample is classified as a defect. The item is entirely controlled (front, behind, inside, pockets…) according to defects classification defined between customer and AQM.
Critical defect: a critical defect is a styling defect, packaging defect or a defect which makes the product dangerous for customers or makes it illegal according to European law. This kind of defect can lead to the destruction of the product.
Major defect : a major defect is a defect of appearance / resistance / comfort which makes the product not sellable through our usual distribution channels (products with major defect won’t be bought by our customer).These defect is visible for customer or not visible but in that case it can lead to the bad outfit or bad resistance of garment after fitting.
Minor defect: a minor defect harms the attractive characteristics of the product but not the comfort and / or the resistance .These defects are not really visible for customer.
3.2.2 Product conformity : colour, style, handfeel, accessories, fabric and washing effect
Compare the conformity of production with the reference sample approved and provided by client.
3.2.3 Measurements
The measurements will be checked against the measurements chart provided by client (allowance if ½ size between measurement chart and product) on 10% of the total quantity of pieces inspected with a minimum of 3 pieces per size.
The size mentioned on the size label has to correspond to the size mentioned on the hangtag label.
3.2.4 Assortment in cartons - Labelling - Packaging
Conformity or non conformity is given against customer specifications, technical file.
Labelling :
The composition label must correspond to the hangtag label
Packaging :
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Conformity or non conformity is given against customer’s packaging conditions (folding,/price labels position/packaging of products…).
customer requests inspector to check on 10 PAKS following points : cartons size (60x30x40) / weight (12kgs maximum for shipment by sea) / thickness (6.7 mm) / way of opening. All is mentioned in inspection report.
The inspector controls the packing according to the packing list and the technical file given by customer.
3.2.5 General aspect
AQM inspectors will have to pay attention on general aspect of product too (ironing, folding…).
3.3 Defective samples
During inspection, all the defective pieces will have a number. The controller have to take photos of each defect for the report. If it is necessary, the controller will seal the pieces and send it to customer. Defective pieces have to be separated from the bulk. Supplier can replace these defective pieces by corrects ones; with being inspected by AQM. In that case, the inspector will mention on each carton and on the packing list the added pieces. If there are several defects within a same piece, inspector has to report only 1 defect, the most important one.
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4 - REPORTING AND ISSUANCE OF CERTIFICATE
4.1 Reporting
Findings have to be reported within 24 hours after the inspection by e.mail to the customer.
Copy of the report must be send to the supplier too. .
4.1.1 Addendums
The following copies of documents have to be enclosed to the inspection report :
Bar codes
Composition label
Hangtag label
main label
Photos of products
Photo of metal detector machine
Photos of the way to take measures for the ones found beyond tolerances Digital photos have to be send with inspection report.
4.1.2 Measurement findings On the measurement findings chart, inspector will note the differences found between measurements specification and measurement found by inspector. The deviations will have to be identified in bold on the chart: maximum tolerance ½ sizes. Inspector will have to take and send photos of the way of how he takes measures for the ones found beyond tolerances. 4.1.3 Packaging findings The inspector has to verify and report all the packaging steps as following :
Type and size of cartons
Shipping marks
Number of pieces per carton
Individual packing and size labelling
Position of labels on item ad stickers
Folding of items…
Moreover inspector has to check and report additional informations on 10 export cartons (point 3.2.5) : size, weight, thickness, way of opening. These informations have to be reported under Observations on the packaging report.
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4.1.4 Inspection conditions
In case the inspection conditions would be extremely bad, AQM could refuse to perform inspection in a professional interest.
4.1.5 Inspection Conclusion If AQL standards Failed: Inspector will conclude “FAIL” or “RESERVATION” on the report. But customer will make the final decision based on the inspection results. Client will inform supplier and AQM about his final decision : if the goods should be sorted out, repaired or if order is cancelled. If AQL standards Passed: Inspector will conclude “PASS” on the report. But customer will make the final decision based on the inspection results. Client will inform supplier and AQM about his final decision. The goods will be shipped out ONLY on Quality department agreement and after shipment approval from buyer.
4.2 Re-inspection
On receipt of inspection results, client may ask a re-inspection at supplier’s charge (same tarification than client’s one). The re-inspection fees are requested to be paid prior the intervention.
Client will inform supplier about the sorting out instructions. ONLY customer can decide if a re-inspection is requested or not.
AQM will intervene a second time once supplier has proceeded to the sorting out of defective pieces as per client’s instructions.
Re-inspection date booking procedure shall be the same than the inspection one.
If the supplier has not pay the AQM invoice 30 days after the re-inspection, customer can decide to stop the payment of its own invoice to this supplier.
4.3 AQM certificate and OK shipment
4.3.1 AQM certificate
After receipt of inspection report, customer has to give their instructions to AQM and supplier (accepted, refused or re-inspection).
Only customer can decide the acceptance or the reject of an inspection. Inspection certificate will only be issued by AQM after confirmation from client. AQM will receive the confirmation of certificate issuance by email. AQM will issue the certificate within the 24 hours after receipt of client’s agreement.
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4.3.2 OK shipment The goods cannot be shipped out without the client’s final decision send by e.mail. AQM has not any decision power in the deliverance of the OK shipment. Supplier HAS TO wait for customer decision to ship the goods or not.
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5 Ethics code
– No AQM controller is allowed to accept any kind of gift or favor (money, present, lunch...). – No AQM controller shall have an interest (personal, professional) in a supplier. – If the factory tries to give present or to influence an AQM controller, this one have to mention it to the team manager and to the AQM French office.
