Approved SMEs Skills Upgrading Programmes I/1st SMEs.pdf · B Tel: 609 SMEs Skills Upgrading Programmes 1 FMM INSTITUTE (475427-W) EASTERN BRANCH Cent re for Professional Development

SMEs Skills Upgrading Programmes

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FMM INSTITUTE (475427-W) EASTERN BRANCH Centre for Professional Development B-8014, 2nd Floor, Sri Kuantan Square, Jalan Teluk Sisek, 25000 Kuantan, Pahang Darul Makmur. Tel: 609-5156857/6858 Fax: 609-5156855 E-mail: [email protected]

Approved SMEs Skills Upgrading Programmes No. Name of Courses Duration Fee 1 Certificate in Electrical Chargeman AO 17 days RM 3,500

2 Certificate in Boilerman 4 days RM 1,800

3 Understanding ISO 9001:2008 Quality Management System Requirements

2 days RM 950

4 7 Alat QC dan Pelaksanaan QCC 2 days RM 950

5 5S Implementation 2 days RM 950

6 Teknik-Teknik Peningkatan Produktiviti 2 days RM 950

7 Equipment Efficiency Through Maintenance Management

2 days RM 950

8 How to Develop an Effective Safety and Health Committee

2 days RM 950

9 Accident Prevention at Workplace 2 days RM 950

10 Mengendali Bahan Kimia Dengan Selamat 2 days RM 950

11 Safe Forklift Driving Skills 2 days RM 950

12 Kemahiran Penyeliaan Yang Berkesan 2 days RM 950

13 Effective Customer Service and Complaints Management

2 days RM 950

14 Understanding Employment Act 1955 2 days RM 950

15 Effective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry

2 days RM 950

16 How to Prepare and Maintain Full Set of Accounts 2 days RM 950

17 Effective Time Management 2 days RM 950

18 Effective Communication Skills at the Workplace 2 days RM 950

19 Essential English Made Easy for Supervisors and Workers

24 hours RM 1,400

20 Effective Purchasing Management 2 days RM 950

21 Operasi Stor dan Gudang 2 days RM 950

22 Inventory and Stores Management 2 days RM 950

23 Materials Planning and Control 2 days RM 950


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24 Strategic Procurement, Negotiation Skills and Cost Reduction Techniques

2 days RM 950

25 Effective Logistics Management 2 days RM 950

26 Production Planning and Control 2 days RM 950

27 Teknik Kawalan Kualiti Untuk QC 2 days RM 950

28 Penyelenggaraan Asas Untuk Juruteknik 2 days RM 950

29 Basic Electricity and Troubleshooting 2 days RM 950

30 Safety and Health at Workplace 2 days RM 950

31 Occupational First Aid Skills and CPR 2 days RM 950

32 INCOTERMS and Its Interpretation in International Trade and Shipping Documentation

2 days RM 950

33 Seven Leadership Skills of Highly Effective Supervisors (Mandarin)

2 days RM 950

34 Motivating Employees for Higher Productivity (Mandarin)

2 days RM 950

35 Sikap Kerja Positif 2 days RM 950

36 Clerical Development Programme 2 days RM 950

37 Managing Conventional Record and Files Effectively 2 days RM 950

Above Courses Can Be Conducted As In-house / In-plant Courses

For further information, please contact: Ms Koh (E-mail: [email protected] @ Tel: 09-5156858 / 57)


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Detailed Course Contents 1. Certificate in Electrical Chargeman AO As the Electricity Supply Act 1990 requires all installations or electrical plant equipment be operated under the control of persons possessing Certificates of Competency as a Chargeman, FMM Institute’s Certificate in Electrical Chargeman has been specially developed with an aim to create a pool of certified electrical professionals in Malaysia. This Certificate course will provide the knowledge to upgrade the skills of electricians, technicians and electrical supervisors on matters relating to design, selection, inspection, testing and in particular protection of safety of persons at the workplace. CONTENTS Electrical Supply Act 1990 Electricity Supply Regulations 1994 IEE Wiring Regulations CPR, First Aid and Treatment Protective Devices in Low Voltage Installation • All Types of Circuit Breakers (ACB, OCB, MCCB, MCB, ELCB etc) • Safety Switches and All Type of Fuses (rewirable fuses, HRC, time lag fuse, etc.) • Oil Dash Pot and Earthing Basic Electricity • Power Factor: Calculation and Effects • Voltage, Flow and Power Transformer • Construction, Type, Use, Differences Between the Different Types of Transformers • The function of Different Parts of a Transformer • Overhauling, Testing and Commissioning Cables • Selection of Cables • Type, Size, Current Capacity Voltage Drops • Joints and Terminations • Faults in Cables and Fault Analysis • Use of Instruments to Detect Faults in Cables Battery • Operation, Type, Size Charging and Maintenance Underground Cables


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• Types of Cables, Sizes, Current Capacity • Excavation and Cable Lying for Different Situations • Cable Jointing, Phasing and Terminations • Feeder Pillar and Distribution Boards • Associated Control Gears • Construction, Operation and Maintenance Motors and Controls • Types of Motors and Its Uses • Maintenance, Fault Detection and Repair • Starters c/w Protection Measuring and Testing Equipment • Introduction and Use of Various Types of Measuring and Testing Equipments Air-Conditioning • Type and Components of Air-Conditioning Inspection of Substation Equipments • Earthing System, OCB, Distribution Boards, Switching Tripping Equipment, Isolators,

Relay and Pilot Wiring, etc. Consumer Installation • Design and Different Types of Installations • Earthing, Sequence and Neon Light Testing CERTIFICATION • Participants are required to attend all scheduled classes of the course. There is a

minimum requirement of 80 % attendance before participants can be considered for the Certificate of Attendance issued by FMM Institute.

• The Certificate of Competency as an Electrical Chargeman AO will be issued by Suruhanjaya Tenaga only to those participants who PASS the Electrical Chargeman AO Examination.

OBJECTIVES This course aims to : • upgrade the knowledge and skills of Electricians and Technicians; • prepare participants to sit for the Electrical Chargeman Examination conducted by

Suruhanjaya Tenaga (ST); and • create opportunities for career development and advancement.


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WHO SHOULD ATTEND • A Malaysian citizen with at least 20 years of age. • Have at least passed SRP / PMR / LCE or completed Form 3. • Have at least 3 years working experience in an environment where electrical equipment

is in operation and have had experience in handling live electrical equipment or if he has a MLVK / SKM ( Intermediate or above) / Politeknik Certificate in Electrical field or Wireman Single / Three Phase Certificate then only 2 years working experience in an environment where electrical equipment is in operation and have had experience handling live electrical equipment.

DURATION 17 days


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2. Certificate in Boilerman This course is specially developed to upgrade the Theoretical Operational Skills of the current workforce in handling Steam Boilers in various sectors. The Certificate programme will provide the knowledge to upgrade the skills of Boiler Supervisors, Operators, Assistants and Apprentice on matters relating to Operations, Mounting and Fittings, Inspections and Maintenance of Boilers at the workplace. CONTENTS Acts and Regulations Related to Boilers • Factory and Machinery Act, 1967 (Act 139) • OSH Act, 1994 (Act 514) Types of Steam Boilers • Fire and Water-Tube Boilers Boiler Operations • Start-Up, Shut-Down and Blow-Down Procedures Essential Fitting and Mountings • Various Essential Fittings and Mountings • Functions of Each Essential Fittings/Mounting Preparation for Mandatory Inspection • Preparation and Assistance for Inspection Types of Test Related to Boilers • Hydrostatic Test, Steam Test and NDT Boiler Maintenance • Preventive Maintenance – Fire and Water Sides, Fittings and Accessories Boiler House/Room Requirements • Log Sheets, Log books and Responsibilities of Boilerman Construction of Boilers • Methods of Joints i.e. Welded • Welding of Shell and Drums, Tube Plate to shell, Tubes to Tube Plate and Fuel Gas

Path Water Treatment • Internal and External Treatment and Various Test Boiler Commissioning Boiler Accessories


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• Functions of the Various Boiler Accessories Oral Revision

OBJECTIVES This programme will:- • upgrade the knowledge and skills of current personnel’s handling and operating of

steam Boilers and to further upgrade the skills of Boilerman; • establish a level of sound theoretical and practical knowledge and skills pertaining to

Boilers in order to efficiently manage and handle steam boilers towards better work performance;

• create opportunities for career advancement; and • prepare participants to sit for the Boilerman Examinations conducted by Jabatan

Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH). WHO SHOULD ATTEND Steam Engine or Steam Boiler Attendant (directly handle boiler) and Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (Indirectly handling of boiler) • Malaysian Citizen, no less than 21 years of age. • At least 2 years of working experience as a Steam Engine or Steam Boiler Attendant

(directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Stream Plant or Engineering Workshop (indirectly handling of a Boiler).

DURATION 4 days


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3. Understanding ISO 9001:2008 Quality Management System Requirements This course provides key messages that are needed to obtain value from your organisation’s implementation of ISO 9001:2008. Either directly or indirectly, ISO 9001:2008 will have profound effect on any industry in this decade. In today’s business, the criteria of consistent satisfaction of customer expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are essential to an organisation’s survival. All of these issues are also critical to ISO 9001:2008 implementation. This course includes a review of provisions and requirements, implementation and procedures preparation, the process mapping for identifying process interactions and more. CONTENTS Introduction and Pre-Test • Introduction to Process Management • What is Quality Management • What is Management System • The Principles of QMS • What’s New in 2008 Version

Understanding Section 4 Quality Management System • Quality Management System Requirements • Documentation Requirements • Records Retention Requirements

Understanding Section 5 Management Responsibility • Quality Planning Requirements • Introduction to Business Management System Control Plan • Key Areas for Management Review • Exercises and case study

Understanding Section 6 Resource Management • Human Resource Management Requirements • Infrastructure and Work Environment Requirements

Understanding Section 7 Product Realisation • Planning for Product Realisation Requirements • Risk Analysis Tools • Identifying Key Process for Product Realisation • Deploying Customer Requirements • Design and Development Requirements • Provision of Product/Service Realisation • Identification and Traceability

Understanding Section 8 Measurement, Analysis and Improvement


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• Product and Process Measurement and Monitoring Requirements • Internal Audit • Control of Non-Conforming Product Requirements • Corrective Action Requirements • Preventive Action Requirements • Analysis of Data OBJECTIVES At the end of the programme, participants will be able to: • gain knowledge of the ISO 9001:2008 Standard; • identify key processes, including process mapping, and techniques required in fulfilling

the standards; • identify and manage the key and support processes; • acquire knowledge to help prepare your company for QMS certification or maintenance; • improve customer satisfaction through the understanding and application of the

international quality standards; and • develop a business management system control plan. WHO SHOULD ATTEND Managers, Executives, Officers, Internal Auditors and Engineers. DURATION 2 days


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4. 7 Alat QC dan Pelaksanaan QCC This is a hands-on training program designed to impart the skill to use the 7 QC tools to solve quality problems and undertake improvement projects. Participants will also learn the Quality Control Circles (QCC) philosophy and methodology. Use of PDCA system will be emphasised. CONTENTS Konsep Asas QCC • Maksud kualiti • Kawalan dan peningkatan kualiti • Asal-usul QCC • Amalan QCC PDCA • Kaedah PDCA • Faedah PDCA • QCC dan PDCA • 7 alat QC dan PDCA Checksheet • Konsep • Cara penggunaan • Faedah Carta Pareto (Pareto Chart) • Konsep • Cara penggunaan • Faedah Rajah Tulang Ikan (Fish-Bone Chart) • Konsep • Cara penggunaan • Faedah Carta Kekerapan (Histogram) • Konsep • Cara penggunaan • Faedah Carta Kawalan (Control Chart) • Konsep • Cara penggunaan • Faedah


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Graf Serakan (Scatter Chart) • Konsep • Cara penggunaan • Faedah Analisa Berlapisan (Stratification) • Konsep • Cara penggunaan • Faedah Pelaksanaan QCC • Punca kegagalan • Pelaksanaan yang berkesan OBJECTIVES At the end of the programme, participants will be able to: • explain QCC concept and its use; • explain PDCA concept and relate it to 7 QC tools; and • collect and analyse data using the 7 QC tools. WHO SHOULD ATTEND QCC Team Leaders, QCC Team Members, QCC Facilitators, Production/QC and QA personnel and Technicians from Operator level to Supervisory level. DURATION 2 days


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5. 5S Implementation All manufacturing companies are facing increasing competition, rising costs and an increasingly demanding customer base. It is essential an effective productivity and quality improvement strategy is in place to see the company succeed in the market place. Although very basic, 5S (or similar) systematic housekeeping system will help build a solid foundation for further improvement activities. Proper implementation of 5S also helps transform the workforce and build a culture of responsibility and improvement. This programme is practical and helps build mental models that participants can implement at their workplace. CONTENTS Concept and Benefits of 5S SEIRI – Organisation • Sort and dispose • Solving and root cause SEITON – Neatness • Methods • Guiding principle of neatness SEISO – Cleaning • Whose responsibility? • Cleaning schedules • 5S drills SEIKETSU – Standardisation • Company wide standardisation • Color coding • Visual identification SHITSUKE – Discipline • Team responsibility • Leadership by example • Effective implementation 5S Implementation • Role of 5S Committee • Role of manager, supervisor and team leader OBJECTIVES At the end of the programme, participants will be able to: • explain each of the 5S in detail; • perform 5S audit and present report; and • implement 5S at workplace.


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WHO SHOULD ATTEND 5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels. DURATION 2 days


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6. Teknik-Teknik Peningkatan Produktiviti Focusing on methods for analysing and improving work productivity, this course helps participants explore productivity issues in their work area, and introduces effective techniques for identifying opportunities for productivity improvement and methods for generating solutions to address productivity obstacles. The successful management of this process, is ultimately the key to survival of any organization. It should be the concern of, and a development goal for, all organisational members, irrespective of their position. CONTENTS Produktiviti • Sejarah Produktiviti • Hasil Kerja • Apa itu Produktiviti? • Perspektif Kejuruteraan Industri • Perspektif Cara dan Penyusunan • Perspektif Perniagaan Teknik Peningkatan Produktiviti • Analisa Cara • Carta Proses (Outline) • Carta Proses Aliran • Lakaran Aliran • Lakaran Pertalian • Carta Aktiviti-Aktiviti • Susunan Tempat Kerja

Pengukuran Kerja • Kajian Masa • Standard Time • Helaian Kajian Masa

Model Rujukan • Model Produktiviti Pekerja • Model Perancangan Kapasiti • Model Kitaran Masa Penyelenggaraan Produktif Menyeluruh (TPM) Pengurangan Kos Bahan Pengurusan Kos Tentu Ukur (Benchmarking)


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Tindakan Mengelak Pembaziran dan Meningkatkan Produktiviti OBJECTIVES At the end of the programme, participants will be able to : • explain the importance of analyzing and improving productivity in today's business

environment; • define and measure productivity; • identify opportunities for productivity improvement; • identify obstacles to productivity; • develop and evaluate productivity improvement ideas; and • develop action plans to implement productivity improvement ideas.

WHO SHOULD ATTEND Managers, Department Heads, Executives, Supervisors and those who are interested to acquire the necessary knowledge and skills in improving productivity management in an organisation. DURATION 2 days


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7. Equipment Efficiency Through Maintenance Management The rapid aging of production assets and increasing maintenance cost has prompted many companies to view maintenance management with more urgency. The increase in size and complexity of technical systems has made maintenance as an important mainstream function in most companies. The management of maintenance is becoming increasingly difficult due to the complexity of the resources (technical systems, workforce, information) and the maintenance processes (preventive, predictive, proof testing) involved. The main focus of this course is on the application of the management principles of planning, organising and the control within the maintenance environment. This also provides strategies, tools and techniques for both executive and managers in production, maintenance, engineering and quality departments. CONTENTS Introduction to Effective Equipment Maintenance Management • Definition and Purpose of Equipment Maintenance Management • Developing Equipment Maintenance Management Concept • Effective Factors in Equipment Maintenance Management Analysis of Maintenance Performance, Practice and Cost • Maintenance History and Analysis • Performance Measurement • Maintenance Work Simplication • Maintenance Task Activity and Analysis • Life Cycle Cost Model

Maintenance Work Initialisation and Authorisation • Planning of Maintenance Work • Scheduling of Work and Backlog Control Effective Development and Implementation Total Productive Maintenance • Introduction to Total Productive Maintenance • Pillars of Total Productive Maintenance • Barriers of Total Productive Maintenance • Development of Total Productive Maintenance

Autonomous Maintenance • Developing an Autonomous Maintenance Program • Establishing Basic Equipment Condition • Implementing Autonomous Maintenance Step-By-Step

Planned Maintenance • Planned Maintenance in Industries • Step-By-Step Implementation of Planned Maintenance • Total Preventive Maintenance 10 Steps of Getting Started


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• Introduction to Predictive Maintenance (PdM) 5S in Maintenance • Introduction to 5S • Step-By-Step Implementation of 5S in Maintenance Management Maintenance Controls • Maintenance Budget Control • Maintenance Cost Reduction • Spare Parts Control

What is CMMS and Anatomy of CMMS? • Improving Facility Reliability Using CMMS • Develop an Effective CMMS

Maintenance Competence, Training and Awareness • Strong Maintenance Skills • Maintenance Training • Responsibilities Maintenance Personnel

Organising Maintenance Resources • Organizational Structures • Forecasting Maintenance Workload • Creating Optimal Workforce Occupational Safety and Health in Maintenance Management • Basic Occupational Safety and Health Awareness • Legislation in Occupational Safety and Health

Environmental Awareness • Learn About The Environment • Effects of Pollution on the Environment. • Legislation in Malaysia to Control Pollution OBJECTIVES At the end of the programme, participants will be able to : • strengthen and enhance methods for maintenance management; • upgrade skills and knowledge and the use of various techniques for failure analysis,

assessment and implementation; • predict, forecast, decide the most appropriate approach of maintenance systems, tools

and techniques for maintenance problems solving; • understand the practical requirements of industrial maintenance management; • ensuring cost effectiveness and reliability through maintenance management systems; • define key performance indicators for maintenance management function; • maintenance budget and spare parts control;


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• establish, plan and organise maintenance work and activities effectively; and • improving the plant maintenance through life cycle cost. WHO SHOULD ATTEND Maintenance Managers/Engineers/Supervisors/Technicians and those who are involved in the planning and executing the maintenance activities DURATION 2 days


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8. How to Develop an Effective Safety and Health Committee The “Occupational Safety and Health Act 1994” has made it mandatory for workplaces with forty or more employess to have a Safety and Health Committee. Following that, “Occupational Safety and Health (Safety and Health Committee) Regulations 1996” was promulgated and they had been enforced effective January 1, 1997. With this enforcement, employers are required to reorganise the existing safety and health committee in accordance with these regulations. This programme is specially designed to help participants set up a safety committee or reorganise the existing ones in compliance with the regulatory requirements. CONTENTS Interpretation of Occupational Safety and Health (Safety and Health Committee) Regulations 1996 What are the Legal Requirements? Functions, Objectives and Types of Committee Composition and Duties of Committee Accident Prevention Measures The Criteria of an Effective Safety Committee Checklist for Safety Committee and Occupational Safety and Health OBJECTIVES At the end of the programme, participants will be able to: • understand the “Occupational Safety and Health (Safety and Health Committee)

Regulations 1996”; • identify the changes that this promulgation brought along; and • identify the legal requirements, safety techniques and relevant standards. WHO SHOULD ATTEND Safety Officers, Human Resource Managers/Executives and Members of a company’s Safety Committee and Safety Representatives. DURATION 2 days


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9. Accident Prevention at Workplace The workplace invariably contains a large variety of hazards. Accident prevention measures are complex issues necessitating the interfacing, among others, company policy, safety procedures in place, work habits, legislation and projected return on investment. This course enables participants to identify and evaluate hazards in order to support decision-making processes for setting up logical approaches to deal with workplace hazards and thus applying effective accident prevention measures. CONTENTS Malaysian Safety and Health Legislation The Benefits of an Accident Free Workplace The Role of Management and Employees in Accident Prevention Programme Accident Prevention Programme • Safety policy • Resource allocation • Assignment of responsibilities • Employer/Employee Co-operation • Hazard identification and risk analysis • Information and training • Job safety analysis • Inspection/Audit Monitoring and Continuous Improvement • Accident investigation and follow-up • Emergency response plan OBJECTIVES At the end of the programme, participants will be able to: • understand the impact of an accident to an organisation and its effect on employees; • review and brainstorm the essentials of safe operations; • increase productivity through reduction in number of accidents and how striving for

continual improvements are measured; and • comply with legislative requirements for a safe workplace. WHO SHOULD ATTEND Safety and Health Committee Members, Heads of Department, Supervisors and Human Resource personnel with safety and health responsibilities.


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DURATION 2 days


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10. Mengendali Bahan Kimia Dengan Selamat CONTENTS Prinsip Pengurusan Keselamatan Kimia Occupational Safety and Health Act 1994 Classification and Packaging Labelling Regulation 1997 Chemical Safety Data Sheet Use and Standard of Exposure of Chemical Hazardous to Health Regulation 2000 Control of Industrial Major Hazards 1996 First-Aid dan Emergency Response Plan Prosedur Pengendalian Yang Selamat Pengangkutan dan Penstoran Bahan Kimia Kesan kesihatan Bahan Kimia Alat Lindung Diri dan Praktikal Berbincangan dan Praktikal OBJECTIVES • Mengendali bahan kimia dengan selamat. • Memahami peruntukan perundangan yang berkaitan. • Mengenalpasti dan menyatakan ciri-ciri label yang betul. • Merancang dan melaksanakan langkah-langkah kecemasan. • Melaksanakan pemeriksaan keselamatan di tempat kerja. WHO SHOUD ATTEND Juruteknologi Makmal Perubatan/Ahli Jawatankuasa Keselamatan dan Kesihatan, Pegawai/Pengamal Keselamatan dan Kesihatan dan Pekerja yang mengendali bahan kimia. DURATION 2 days


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11. Safe Forklift Driving Skills Under the Occupational Safety and Health Act 1994 all personnel involved in the use of material handling equipment should be trained. The forklift is a marvelous high-powered machine built robust and designed with all the safety features to lift and shift various kinds of goods and materials. Some of these are very heavy, expensive and hazardous. In competent driving, and handling of the forklift, ignorance of the safety regulation, has been the cause of many accidents resulting in injuries and fatalities. Competent driving, handling and the practice of safety rules can ensure accident prevention and save lives. CONTENTS Personal Safety • Attitudes of competent driver

Accident Statistics/Causes • Causes of accidents • Effect of accidents Components of a Forklift • Different parts of a forklift Forklift Checks and Inspections • Vehicle identification and upkeep • Maintenance procedures Loads Handling • Definition of ‘load centre’ • Safe working load of a forklift • Lateral and longitudinal instability • What can and cannot be lifted Safe Operating Procedures • Stacking and unstacking • Loading and unloading • Parking procedures • Emergency procedures Operational Rules • 9 operational rules Video Show • “safe forklift driving” Forklift Familiarisation • Components of a forklift


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• Type : Petrol, diesel, electrical • Liquid petroleum gas • Tyres Safety, Performance Inspection and Preventive Maintenance • Cooling system • Air intake system • Fuel system • Lubricating and hydraulic system • Starting system • What to check during take over and hand over shift • Identifying problems Practical Forklift Maneuvering • Maneuvering gears • Moving and parking the forklift • Load lifting and handling • Driving techniques • Driving through narrow path OBJECTIVES At the end of the programme, participants will be able to: • learn about various components of a Forklift and their functions; • perform daily forklift safety performance inspection and preventive maintenance; • learn about loads, safe operating procedures and operational rules of a forklift; and • acquire proper skills required to drive a forklift and practice safe driving skills at the

workplace. WHO SHOULD ATTEND Supervisors, Line Leaders, Forklift Operators who have just started to handle a forklift and others who have no experience in handling forklifts. DURATION 2 days


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12. Kemahiran Penyeliaan Yang Berkesan The role and functions of Supervisors have become increasingly important in almost all organisations. While Managers and Bosses are busy with business planning and undertake further investment activities, Supervisors will assume the role to motivate workers to achieve the overall objectives of the company. They are also responsible to channel the top management’s vision and policies to the operators and workers. In return, the Supervisors are required to revert feedback and issues of concern to the top. This way, they work as a cementing agent to bring people together and work as a productive team. CONTENTS Mengenali Diri Sebagai Penyelia • Erti penyelia dan penyeliaan • Peranan penyelia • Kajian kes: Analisis peranan seorang penyelia • Kepenyeliaan dan kepimpinan Penyelia dan Penyeliaan Yang Berkesan • Sifat-sifat penyelia yang berkesan dan yang tidak berkesan • Analisis sifat-sifat dan kualiti diri penyelia yang berkesan • Membentuk sifat-sifat penyelia yang berkesan Stail dan Prinsip Kepimpinan Penyelia • Teknik merancang dan mengurus kumpulan • Kajian kes: Penyelia dalam situasi yang berbeza Kemahiran-Kemahiran Penyeliaan • Hubungan kemanusiaan • Membina pasukan kerja • Komunikasi, pengawalan dan disiplin • Memahami komunikasi • Motivasi dan latihan • Analisis situasi motivasi diri • Kaunseling dan penyelesaian masalah • Perubahan interaksi penyelia OBJECTIVES At the end of the programme, participants will be able to: • understand the detailed concepts of supervision and management; • learn management techniques and its applications by integrating it into supervisory

roles; • acquire decision making, leadership and motivational skills;


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• learn about the barriers to productivity, team work, creativity and conflict management; and

• develop and update the knowledge and skills required in the supervision of work activities of the workforce.

WHO SHOULD ATTEND Department Heads, Executives, Officers, Supervisors, Potential Supervisors and others whose duties include supervision of a group of subordinates. DURATION 2 days


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13. Effective Customer Service and Complaints Management In every organisation, the front-line people, who happen to become those that the customers come into contact with first, are the ones that leave indelible impression. The front-line people’s way of contact and handling the customers are essential to ensure that the customers come back for more of their services. The major issue of customer service is lessening the disgruntled and dissatisfied customers, and improving relations further with them. The result will be an obvious turnaround of the company’s image. Thus, to manage these support staff and draw up a comprehensive plan to upgrade customer service in the company is a very important step. This course will help managers and supervisors in charge of support staff to acquire skills, useful tips and techniques in this direction so as to enhance corporate image and increase productivity and profitability. CONTENTS Preparing the Organisation Developing Customer Focus Creating a Strategy for Excellent Service Designing a System to Consistently Deliver Training and Supporting Our Front-Liners Measuring and Implementing an Excellent Customer Service Programme OBJECTIVES At the end of the programme, participants will be able to: • save money by doing what your customers want and eliminating what they don’t really

care about; • balance customer needs with the reality of your business operations; • create and keep a service gap between you and your competitors; • reduce customer complaints • spot areas needing immediate improvement; • develop an attitude of surprising the customers; and • use measurement to reward rather than punish. WHO SHOULD ATTEND This course is specially designed for those who are at the executive, supervisory and managerial levels and who are in charge of front-line and support staff in the customer service, sales and marketing department.


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DURATION 2 days


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14. Understanding Employment Act 1955 Employment Act 1955 is the most important legislation impacting on employment practices in the manufacturing and services sectors. As a consequence, it is imperative that senior personnel in these organisations must possess an understanding of the practical application within the context of their daily operations. CONTENTS The Contract of Service

Types of Contracts of Service

Contract of Service and Contract for Service

Contractors and Principals Understanding Definitions and Key Operative Phrases in the Employment Act Termination Simpliciter Employee Misconduct Deemed Breach of Contract The Law on Payment of and Deductions from Wages Part IX of the Act on Maternity Protection and Eligibility Application of Benefits Under Part 12 of the Act Powers of the Director General Under Section 69 Employment Regulations 1957 Employment (Termination and Lay-Off Benefits) Regulations 1980 OBJECTIVES This workshop is intended to give participants a clear understanding of the operational areas of the Act. WHO SHOULD ATTEND Business Owners, Company Directors, Managers, Executives and personnel performing supervisory functions.


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DURATION 2 days


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15. Effective Disciplinary Management – Grievance Handling, Misconduct and Domestic Inquiry

All organisations employing a fair number of people require procedures and channels for the maintenance of discipline and a quick response and solution to people problems arising from work place inter-relationships. This programme will help participants to have the practical knowledge, skills and approach in handling the entire spectrum of the Disciplinary Procedure in a workplace environment. CONTENTS Overview of Industrial Discipline Employer-Employee Relationship Management Prerogatives and Employee Obligations Definition of Grievance and Misconduct Principle of Condonation Effective Grievance Handling Disciplinary Procedure in a Unionised and Non-Unionised Environment Misconduct and Domestic Inquiry • Establishing misconduct • When is a domestic inquiry necessary • Show cause letter and suspension from work • Preparing a notice of inquiry • Incorporation of natural justice in domestic inquiry proceedings • Mitigation and substantive justice • Avoiding a defective domestic inquiry • Industrial Court Awards and Superior Court Judgements OBJECTIVES At the end of the programme, participants will be able to: • grasp the ‘importance’ of maintaining industrial discipline; • understand the difference and approach to grievance handling and misconduct; • gain knowledge in preparation of the facts of the case prior to a domestic inquiry; and • expose to the application of the Principles of Natural Justice and relevant Industrial

Court Awards. WHO SHOULD ATTEND This programme is designed for persons performing management and supervisory functions. Ideal target persons would be Managers, Executives and Supervisors from different departments in the organisation.


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DURATION 2 days


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16. How to Prepare and Maintain Full Set of Accounts This programme enables participants to understand bookkeeping and how to prepare full set of financial accounts including manufacturing accounts leading to preparations of financial statements, whilst understanding accounting principles and standards governing them. CONTENTS History and the Necessity of Bookkeeping • Origin and brief background of bookkeeping • Difference between financial accounting and management accounting • Why and necessity of bookkeeping • Different styles of bookkeeping Glossary and Understanding of Terms • Financial statements, assets, liability and capital • Depreciation and amortisation • Share capital, debentures and different structures of capital Concept of ‘Double-Entry’ in Accounts • What is ‘double-entry’? • The meaning of balancing the accounts and general ledger • Concept of trial balance and financial statements Accruals, Prudence and Matching Concepts • Accounting principles and standards • Accrual concept • Prudence concept • Knowing matching concept Journal Entries, Posting into Accounts and Fixed Assets Accounting • The concept of journal entries, journal postings and ‘double-entry’ • Accounting for fixed assets • Making entries for depreciation, amortisation, bank charges, interests, etc. Accounts Receivable (AR), Accounts Payable (AP) and Bank Reconciliation • Understanding how AR work and relate to general ledger • Understanding how AP work and relate to general ledger • Performing Bank Reconciliation and AR, AP reconciliation Inventory Accounting and Methods of Valuation • How inventory works and interaction with general ledger • Different valuation methods of Inventory: FIFO, LIFO and weighted average • Treatment of raw materials and finished goods • Advantages and disadvantages of each method of valuation


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Hire-Purchase and Loan Accounting • Hire-purchase and loan • Accounting entries relating to hire-purchase and loan Share Capital, Share Premium and Other Sources of Funding and Reflection in Books • Share capitals and accounting entries • Share premium accounting • Redemption of shares and debentures; buy-back Computerised/Automated Accounting • Working in a computerised accounting environment • Difference between manual and computerised accounting • Real time vs batch processing Interpretation of Financial Statements • Quick look at ratio analysis • Computation and interpretation of liquidity, profitability and investors’ ratios • Ratio analysis and financial statement reading OBJECTIVES At the end of the programme, participants will be able to: • understand the basics and necessity of Accounting; • understand the glossary of accounting terms, accruals, prudence and matching

concepts, accounting principles, financial statements, journal entries, etc.; • explain the concept of double-entry (debits and credits) and fully understand what is

meant by ‘books must be balanced’; • understand the relationship between all accounts and the financial statements (how and

which category they fall into); • know how to provide for depreciation, bad debts and other entries; • interpret financial statement; • know how computerised accounting systems work; and • prepare Balance Sheet and Income Statement. WHO SHOULD ATTEND Accountants, Accounts and Finance Executives, Accounts Clerks and Bookkeepers. DURATION 2 days


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17. Effective Time Management Getting the most out of a 24-hour day is a constant challenge in our busy world; a bottomless inbox, tons of email, millions of meetings and not enough time to do and when to do it. This high-energy, back-to-basics training programme explains the fundamentals of time management, gives proven ways to get the most out of a day, how to balance work and home, techniques for eliminating time wasters and how to conquer procrastination. CONTENTS The Realities of Time Jump Start Your Day: Proven Time Tools that Work Time Stealers Be Gone: Eliminating Time Wasters for Good Procrastination Pest: Killing that Bug for Good Be Smart: Goal Setting for Peak Performance Organising Your Work Area and Your Paperwork I’m Drowning: A Lifejacket Please Working Better with Others Meeting Time and Its Effectiveness Tactics for Managing Home Time Better OBJECTIVES At the end of the programme, participants should be able to: • list barriers to successful time management; • understand and demonstrate the use of to-do list and the ABC prioritisation technique; • explain the benefits and drawback of various calendar systems; • manage voicemail to reduce time spent checking messages; • write SMART goals and developing strategies for achieving them; • demonstrate how to say ‘no’; • take control of those things that would derail workplace productivity; • delegate tasks and assignments; and • develop an action plan for better use of time.


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WHO SHOULD ATTEND Managers, Executives and Supervisors. DURATION 2 days


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18. Effective Communication Skills at the Workplace Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organisation; this requires a complex mix of skill and style and an ability to adapt to different personality types. To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This course introduces participants to the fundamental dynamics of high impact communication. Effective communication is a critical element of successful supervision and leadership. CONTENTS What is Professional Communication? What is a Skilled Communicator? Communication Barriers Remembering Names Developing the Appropriate Environment Using Your Body Language for Impact Building High Impact Messages The Power of Positive Language Gaining the Confidence of Others Listening Skills From Impact to Actions Creating Positive Outcomes The Ten Commandments of Positive Relationships Self-Awareness The Johari Window? Five Approaches to Relationships Assertive Formula


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OBJECTIVES At the end of the programme, participants should be able to: • identify communication problems that may be holding you back; • develop skills in asking questions that give you information you need; • learn what your non-verbal messages are telling others; • develop skills in listening actively and empathetically to others; • enhance your ability to handle difficult situations without being manipulated; • identify behavioural style and its unique challenges; • organise information in a clear and concise manner; and • implement techniques for varying your vocal tones and body language. WHO SHOULD ATTEND All levels of employees. DURATION 2 days


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19. Essential English Made Easy for Supervisors and Workers This course will enhance the competency in communication within business contexts. Participants will practice the appropriate use of English, both oral and written in situations commonly encountered in business environments. Available at different ability levels, this course is designed for people who need or who will soon need to use English in their day-to-day work. CONTENTS Evaluation – Assessment Test Grammar Lessons Learning Basic Vocabulary and Sentence Structure Written Work Focus on Literacy Skills Introduction and Practice of Technical Vocabulary Writing Report Oral Presentation Communication Skill Speaking Listening Reading

Writing OBJECTIVES At the end of the programme, participants should be able to: • produce grammatically correct sentences; • communicate in business and work situations; • write simple but clear and well-organised letters, faxes and memos; • read, respond and give opinions on given comprehension texts; • listen and respond in basic social interactions; and • express ideas and opinions effectively. WHO SHOULD ATTEND This programme is designed for supervisors, operators, line leaders, clerks, technicians, junior management staff and all those who wish to enhance their English language skills.


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DURATION 24 hours


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20. Effective Purchasing Management In order for companies to pay attention to the changing role of the purchasing function in the twenty-first century, the fundamental areas of practical management techniques and skills in purchasing have to be examined. This programme will assist the purchasing personnel to improve their operations in meeting corporate objectives and goals. CONTENTS Purchasing Management Managing Subordinates in the Purchasing Department Systematic Management Approach in Making Factual Decision Legal Aspects in Purchasing • Communication of acceptance • Intention to create legal relations • Types of misrepresentation Drafting of Terms and Conditions of Contract • Inspection, testing and rejection • Passing of property and risk • Arbitration and jurisdiction clause Purchasing Negotiation Economics Consideration in Purchasing • Demand and supply • Business cycles Developing Techniques in Purchasing Management • Ergonomics • Operational research • Role of network planning OBJECTIVES At the end of the programme, participants will be able to: • examine the various elements involved in making purchasing decisions; • analyse the skills used in purchasing negotiations; and • identify problems commonly faced in administering purchasing functions. WHO SHOULD ATTEND The programme has been adapted to the general requirements of Purchasing and Materials Managers, Executives and Officers who need to gain vital knowledge and experience in managing the Purchasing Organisation.


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DURATION 2 days


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21. Operasi Stor Dan Gudang There is no doubt that efficient store and warehouse operation provide the core for successful business operation. The lack of inventory and stores management would also affect the smoothness of your business conduct. Hence, this programme will provide participants with an understanding of the principles and operation procedures of managing a store and warehouse. To be conducted in Bahasa Malaysia, this programme will benefit all store and warehouse staff who should be properly trained to enable them to perform their duties with efficiency and responsibility. CONTENTS • Stor dan Inventori – Kaitannya dengan Operasi Perniagaan • Pengimbangan Dua Unsur yang Bertentangan • Organisasi • Perhubungan Stor dengan Jabatan-jabatan Lain dalam Organisasi Perniagaan • Pengenalan dan Kodifikasi Barang • Kawalan Inventori • Sistem Lokasi Stok • Prosedur-prosedur dalam Pentadbiran Operasi Stor • Rekod Stor • Pemeriksaan dan Pengiraan Stok • Perakaunan Inventori • Pengendalian Barang-barang • Keselamatan Kerja di Stor dan Gudang • Keselamatan Harta Benda Stor dan Gudang OBJECTIVES At the end of the programme, participants will be able to: • identify the principles and functions of operating store and warehouse in order to

increase productivity; • identify the responsibilities of the staff members of store and warehouse management; • apply proper and good practices in the management of store and warehouse; and • motivate the staff of stores and warehouse, who play a big role in ensuring the success

of an organisation. WHO SHOULD ATTEND All personnel from the store and warehouse management functions who have difficulties in comprehending the contents of a similar programme conducted in the English language. All officers, supervisors and staff involved in stores, purchasing, warehouse and even freight activities will also find this programme to be useful and beneficial.


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DURATION 2 days


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22. Inventory and Stores Management Stock control procedures and system as well as the stocktaking and stock evaluation functions will indefinitely affect the economy of an organisation. This programme highlights the importance of managing the stores effectively. CONTENTS • Stores Function and Organisation • Stock Identification and Vocabulary

- Types of Stock - Advantages of an Identification System

• Stock Control and Administration - Assessment of items to be held in stock - Significance of acquisition cost

• Provisions of Establishment and Authorised Holdings • Store Cycle

- Requisitional stage - Preparational and issuing stage - Documentational stage

• Procedure Involving the Receiving of Materials from Suppliers • Principles and Procedures of Stocktaking

- Stocktaking instructions - Stocktaking arrangements - Treatment of discrepancies

• Physical Aspects of Storekeeping - Stores layout - Importance of suitable building

• Some Special Types of Stock • Assessing the Performance and Efficiency in the Stores Department

- Methods of evaluation - Survey methods of evaluation

OBJECTIVES At the end of the programme, participants will be able to: • develop skills in the field of control for various functions and responsibilities in the stores

organisation; • understand the activities and operations of an efficient store; and • learn the different techniques used to control stock while maintaining a high standard of

safety and hygiene in the store.


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WHO SHOULD ATTEND Inventory Controllers, Store Managers and Officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial. DURATION 2 days


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23. Materials Planning and Control Businesses today must have a good understanding of the value structure and strategy of materials management in order to be competitive. Holding costs for raw materials account for the largest component of working capital in most organisations. Thus, new and effective techniques need to be adopted in order for the inventory to move efficiently and for purchasing costs to be reduced. CONTENTS • Organisation and Functions of Materials Planning and Control • Budget and Budgetary Control • Master Schedulling Plan (MSP) • Distribution Requirements Planning (DRP) • Time – Phasing Requirements (TPR) • Capacity Requirements Planning (CRP) • Materials Requirements Budget (MRB) • Materials Requirements Planning (MRP) • Work Study • Statistical Considerations in Materials Planning and Control • Break-even Analysis OBJECTIVES At the end of the programme, participants will be able to: • examine various aspects of managing materials requirements; • design a systematic approach in order to prevent down times caused by materials

shortages and other delays factors; and • plan and forecast materials in terms of economics and operational efficiency. WHO SHOULD ATTEND Purchasing Executives, Materials Planners, Purchasers, Logistics Managers, Inventory Controllers and all those whose jobs require them to plan and organise materials to meet their organisations’ objectives. DURATION 2 days


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24. Strategic Procurement, Negotiation Skills and Cost Reduction Techniques Purchasing plays an important role in the profitability and success of every business. The way the Purchasing function is managed and run will greatly influence the company’s bottom line. This programme aims to provide purchasing personnel with the knowledge to be efficient, effective and ultimately to purchase materials and services at the best prices without sacrificing quality and service. It highlights on how Purchasing personnel can help to increase productivity and achieve savings through effective purchasing. CONTENTS Definition of Procurement • Roles and responsibilities of procurement • Operational strategies • Financial strategies • Marketing strategies • The 5 ‘Rights’ of procurement Procurement Profitability and Added Value • The evolution of procurement • Procurement and the change • Buyer’s and seller’s strengths matrix Negotiation in Procurement • What to negotiate • Negotiation techniques • Negotiation guides to preparation • The 6 basic steps in negotiation • The 3 categories in negotiation • Summary of bargaining stages • 7 Critical mistakes in negotiation • General rules in negotiation Cost Reduction Techniques • Purchasers’ cost reduction responsibilities • Changing the roles of procurement and its perception • Cost reduction process • ABC cost reduction analysis • Procurement cost analysis • Direct materials cost reduction • Indirect materials cost reduction (MRO items) • Suppliers cost reduction responsibilities • Developing procurement personals’ KPI/KRA


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OBJECTIVES At the end of the programme, participants will be able to: • increase their knowledge on cost reduction; • understand the operational, financial and marketing strategies of procurement; • obtain up-to-date negotiation techniques and effective guides to preparing a negotiation; • identify the seven critical mistakes in negotiation that should be avoided; • master the cost reduction process and techniques in procurement; • develop competency and commitment in cost reduction responsibilities; • understand the benefits of benchmarking application in procurement management; • master the five crucial stages of benchmarking implementation process; and • improve the procurement functions and contribute to organisation’s efficiency,

productivity and profitability. WHO SHOULD ATTEND Purchasing Managers, Purchasing Executives and Purchasing Officers. DURATION 2 days


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25. Effective Logistics Management Over the last two decades, the discipline of business logistics has advanced from warehouse and transportation management to the boardroom of enterprise. Business logistics in today’s competitive environment includes all activities to move product and information to, from and between members. The supply chain provides the framework for businesses and their suppliers who join in to bring goods, services and information efficiently to the ultimate consumer. CONTENTS Logistics – Concepts and Framework • What is logistics? • Logistics management objectives • The logistics concepts Logistical Operations Integration • Definition • Integrated logistics

- Inventory flow - Information flow - Operational requirements

Performance and Profitability in Supply Chain • Materials planning and inventory control

- Definition of inventory - Inventory policy - Effective inventory management - Role of materials management - Materials planning techniques

• Types of inventory control system - ABC analysis - Perpetual inventory system - Periodic inventory system - Two bin system - Minimum/Maximum/Re-order levels

Inventory and Warehouse/Store Operation and Management • Store/Warehouse definition • Roles of store/warehouse • Primary objectives • Economic performance Transportation Infrastructure • Product movement • Materials handling

- Customer service


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- Order picking needs - Order picking efficiency - Order picking methods

Transportation Management • Operational factors • Distribution and transportation system

- Road/Rail/Sea/Air - Environmental factors that affect distribution - Distribution planning - Planning economic deliveries

Outsourcing Logistics • Warehouse • Distribution • Shipping and forwarding OBJECTIVES At the end of the programme, participants will be able to:

• understand the fundamental principles in effective logistics management; • develop skills in materials planning; • identify purchasing, distribution, transportation, inventory and warehouse

management strategies; • resolve logistics problems and issues; • improve and complete logistics operations skilfully; and • acquire the competencies related to operational, financial and quantitative tools and

techniques that are widely applicable in the logistics functions. WHO SHOULD ATTEND Logistics/Inventory/Distribution/Warehouse/Materials/Shipping/Traffic Managers / Executives / Supervisors. DURATION 2 days


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26. Production Planning and Control In today’s competitive global and business environment, it is essential to have a thorough knowledge and understanding of production planning and scheduling so as to reduce the overall manufacturing costs and thus improve productivity. Production planning and scheduling are concerned with the volume and timing of outputs, the utilisation of operations capacity, forecasting and developing material requirement plans, managing inventory, and managing for world class competition, just-in-time manufacturing and managing for quality. CONTENTS Operations Management and Production Planning and Control • Objectives • Functions Forecasting • Why forecast? • Types and applications • Methods • Exercises Aggregate Planning Capacity Planning • Definition of terminologies • Breakeven analysis • Case study Location Role in Inventory Management • The simple median model Master Scheduling for Production (MPS) • Steps in doing MPS • Case study Materials Requirement Planning (MRP) • Definition and benefits • Computation and exercise Operations Scheduling (OS) • Relationship of OS and the above subjects • Scheduling technique Inventory Management • ABC and VED analyses


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• Various costs in inventory • Exercise on inventory costing • Types of inventory system • Quantity discounts OBJECTIVES At the end of the programme, participants will be able to: • explain a comprehensive overview of the various aspects of production planning and

scheduling; • develop skills in viewing and analysing specific production problems with an

understanding of the organisations’ objectives, needs and resource constraints; and • use tools and techniques for the analysis of production problems. WHO SHOULD ATTEND Production Managers, Executives and Senior Supervisors who are responsible for manufacturing. Others involved in planning and production control would also benefit from this programme. DURATION 2 days


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27. Teknik Kawalan Kualiti Untuk QC Quality and Quality Assurance Control are key values in manufacturing today, and the QA/QC group plays a key role in ensuring that the customer receives only quality product. To achieve this, it is imperative that companies have a well trained and highly skilled group of QA/QC personnel who are not only able to detect problems but also prevents problems from occurring. In many industries, experienced operators are promoted to QA/QC Inspectors and Supervisors without sufficient skills training to help them be effective. To be conducted in Bahasa Malaysia, this training programme aims to address this issue. CONTENTS Apakah Kualiti? Bagaimana Mencapai Kualiti? • Mengesan atau mencegah Definisi Konsep ‘Zero Defect’ • Cara mencapai ‘Zero Defect’ • Konsep pembekal-pelanggan Peranan dan Tangungjawab • Pengeluaran • QA/QC • Jabatan sokongan Sifat-Sifat QA/QC Cemerlang Mencegah Campuran • Semua ada tempatnya … • Kod warna • Audit Mengesan dan Mencegah ‘Rejects’ • Konsep “buy off” • Pengambilan sampel • Pengeluaran di tengah spesifikasi • Tindakan atas pengeluaran • Tindakan atas proses (punca) Pengunpulan Data • Kegunaan checklist • Cara membuat checksheet Analisa Data • Carta Pareto


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• Garis Kumulatif Jadual AQL • Apakah Jadual AQL? • Kegunaan Jadual AQL • Konsep Rawak Analisa Berlapisan • Penjelasan dan kegunaan • Analisa berasaskan Carta Pareto OBJECTIVES At the end of the programme, participants will be able to: • explain the importance of prevention; • explain concept of zero defect; • conduct effective audits; • collect data using checksheets; • analyse data using Pareto diagrams; • implement effective segregration for the production floor; and • read and understand AQL tables. WHO SHOULD ATTEND This programme is highly recommended for QA/QC Inspectors, QA/QC Supervisors, QA/QC Auditors and Quality Checkers. DURATION 2 days


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28. Penyelenggaraan Asas Untuk Juruteknik Technicians are expected to perform efficient troubleshooting, do proper preventive maintenance, control the usage of spare parts, and possess good maintenance etiquette. This programme is designed to provide best known methods that every maintenance personnel should be equipped with. CONTENTS

MODULE 1 Penyelenggaraan • Definisi penyelenggaraan • Kenapa mesin memerlukan penyelenggaraan • Peranan penyelenggaraan dalam perusahaan • Kenapa mesin sering rosak • Matlamat sebenar penyelenggaraan • Strategi kerosakan bersifar MODULE 2 Jenis-Jenis Penyelenggaraan • Penyelenggaraan “breakdown” • Penyelenggaraan berjadual (“routine”) • Penyelenggaraan pencegah (“preventive”) • Penyelenggaraan ramalan (“predictive”) • Penyelenggaraan buang dan pasang baru (“discard”) MODULE 3 Pemeliharaan Keadaan Asal Mesin • Kaitan kerosakan dengan kebersihan • Kenapa memelihara keadaan asal • Objektif aktiviti pemeliharaan mesin • Kepentingan pertahanan barisan pertama • Bagaimana memelihara keadaan asal MODULE 4 Pengekalan Piawai Operasi • Apakah itu piawai operasi • Kenapa kekal piawai operasi • Akibat tidak mematuhi piawai • Kawalan visual • Kawalan secara positrol log MODULE 5 Penyelenggaraan Pencegah Efektif • Kenapa prestasi mesin merosot • 6 jenis kemerosotan • Objektif penyelenggaraan pencegahan • 7-langkah proses penyelenggaraan pencegahan MODULE 6 Pengurusan Alat Ganti


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• Kenapa mengurus alat ganti • Bagaimana mengurus inventori alat ganti • Pengurusan alat ganti sistematik • Sistem kawalan guna dan merekod MODULE 7 Tatatertib Unggul Penyelenggaraan • Juruteknik S.U.P.E.R. • 7 sifat unggul seorang juruteknik • Analisis kerosakan • Menyimpan rekod kerosakan • Membantu mencapai wawasan kilang OBJECTIVES At the end of the programme, participants will be able to: • understand maintenance concepts; • differentiate the activities of maintenance; • select the right type of maintenance; • maintain basic equipment condition and operating standards; • manage spare parts effectively; • apply appropriate stocking strategies; • apply the seven-step process of implementing preventive maintenance; and • identify the behavioural requirements for maintenance personnel. WHO SHOULD ATTEND All maintenance personnel will find this programme beneficial. METHODOLOGY Lecture, group discussions, case studies and group presentation. DURATION 2 days


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29. Basic Electricity and Troubleshooting This programme is specially designed for non-electrical staff who work in environment that uses electrical power for production and manufacturing. Participants will be equipped with knowledge of power supply in a factory, identifying circuit breakers, relays, contractors, motors as well as practice on electrical safety. CONTENTS General Requirement for Electrical Installation • Requirement 37 – Space for Main Switchboard and Equipment • Requirement 38 – Notice • Requirement 39 – Instruction Treatment for Electrical Shock • Requirement 40 – Fire Fighting Equipment Basic Electricity • Generating of Electricity • Basic Electrical Circuit • Components of Electrical Circuit Electrical Supply System • Electrical Supply System in the Industry Circuit Breaker and Troubleshooting • Types of circuit breaker • Use and application • Troubleshooting Relays, Contractors and Troubleshooting • Types of relays • Use and Application • Troubleshooting Solenoid and Troubleshooting • Types of Solenoid • Use and application • Troubleshooting Electrical Motors and Troubleshooting • Alternating Current Motors/Single and Three-Phase AC Motor • Motor Control • Troubleshooting Basic Electrical Safety • Electrical Safety Working Procedures


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OBJECTIVES At the end of the course, participants will understand: • Basic electricity; • Power supply; • Circuit breakers, use and applications; • Relays and contractors, use and applications; • Motors, use and applications; and • Troubleshooting. WHO SHOULD ATTEND Electricians, electrical and maintenance supervisors, personnel from safety operations, maintenance and service staff that required an overview into the area of supervision, safety operation and maintenance of the electricity supply. DURATION 2 days


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30. Safety and Health at Workplace From the early days of safety, the concept of engineering out hazards by providing safeguards has been fundamental to every occupational safety and health programme at the workplace. Creating safeguards to protect people from hazards can be efficiently identified through the procedure of Job Safety Analysis. CONTENTS Job Safety Analysis • Selecting the job • Breaking the job down • Identifying the hazards and potential accidents • Developing solutions • Practical exercises Safe System of Work • Lockout procedure • Entry into confined space Equipment and Machine Guarding • What is a guard? • What are the main risks associated with mechanical hazards? • Types of guard • Critical safety principles Personal Protective Equipment • Head protection • Eye and face protection • Hearing protection Inspections • Types of inspection • Preparation of the checklist • Practical exercises OBJECTIVES At the end of the programme, participants will be able to: • conduct the Job Safety Analysis; • develop efficient and safe operating procedures that reduce accidents and incidents; and • use inspections to identify safety and health hazards at the workplace and correct them. WHO SHOULD ATTEND Managers, Department Heads, Safety and Production Supervisors, Engineering Staff, Line Leaders and Safety Committee Members who are involved in achieving a safe and healthy environment in an organisation.


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DURATION 2 days


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31. Occupational First Aid Skills and CPR Prevention is still one of the best methods against accidents at the workplace. However, even the best preventive efforts sometime fail and it is therefore prudent to prepare for such eventualities. It has been shown that proper initial handling of the accident victims contributes significantly to the final outcome and often determines if a life could be saved. This programme will impart the basic practical knowledge of First Aid and it includes a session on cardiopulmonary resuscitation (CPR). CONTENTS Wound and Bleeding • Definition • Types of wounds and types of bleeding • Signs and symptoms • Basic principles of wound and bleeding

management • Practical: Types of dressing and bandages Musculoskeletal Injuries • Definition • Types of fracture • Signs and symptoms of fracture and joint

injuries • Management of fracture and joint injuries • Practical: Splints and splinting techniques Burn Injuries • Definition • Severity of burns • Basic principles of burn management • Practical: Burns dressing Shock • Definition • Causes of shock • Signs and symptoms of shock • Management of shock Basic Life Support • Introduction • Video presentation of CPR and choking techniques • Demonstration • Practical: Hands-on CPR session and Heimlich Maneuver Patient Transport


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• Types of lifting and dragging • Practical: Lifting and dragging techniques • Practical: Hands-on CPR OBJECTIVES At the end of the programme, participants will be able to: • be aware of the importance of proper safety procedures and principles of a healthy

lifestyle; • understand basic first aid principles and its procedures; • identify common injuries at the workplace and how to deal with these injuries; and • possess life-saving and life-sustaining skills. WHO SHOULD ATTEND This programme is specially designed for all the Management Staff, Supervisors, Production Workers and especially those in high risk category at workplace. CERTIFICATION First Aid Certificate will be awarded to participants who achieve 75% attendance of the programme and pass both the Theory and Practical Examination. Participants who fail the Examination but achieve 75% attendance will only be awarded with the Certificate of Attendance. DURATION 2 days


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32. INCOTERMS and its Interpretation in International Trade and Shipping Documentation CONTENTS Import Documentation and Procedures • International Purchases • Issues in International Purchasing • Import Procedures and Documentation • Import Licenses • Handling Hazardous Materials • How to Avoid Shipping Errors • International Trade Terms (INCOTERMS) • Documentary Credit • Import Documentation • Various Steps of Import Procedures and Documentation Flow • Definition of Import Value • Direct Release Export Documentation and Procedures • Definition of Export • Export Documentation • Various Steps of Export Procedures and Documentation Flow • Claims Procedures • Claims Documents • The Golden Rules of INCOTERMS • Tips For Importers and Exporters • Case Study and Group Discussions OBJECTIVES At the end of the programme, participants will be able to: • understand the import and export procedures and documentation from a practical point; • learn the various steps of import and export procedures and documentation flow; • determine the trade terms, which offer greatest cost savings; • avoid shipping errors and accurately describing the materials to be shipped; • identify proper claims procedures and obtaining thorough understanding on claims

documents; and • update on the relevant Government Controlling Regulatory Trade Requirements. WHO SHOULD ATTEND This programme is designed for those who are involved in Import/Export/Shipping Operation; Freight Forwarding; Purchasing and Supply Chain Activities; Transporting; Bill Processing;


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Trade Documentation; Manufacturing; Sales Administration; Marine Insurance; and Finance and Administration. METHODOLOGY Lectures, discussions, exercises and case studies. DURATION 2 days


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33. Seven Leadership Skills of Highly Effective Supervisors (Mandarin) According to the latest psychological findings, emotional intelligence has proven to be more important than cognitive intelligence in any human success, especially in the business and industrial sectors. Hence, people skills, as an important dimension of emotional intelligence, play a crucial role in acheving individual and organisational success. This programme provides aspiring supervisors with the strategic human relations skills instrumental to becoming highly effective people. Conducted in Mandarin, this programme will be beneficial to supervisors who are not so fluent in the English Language or Bahasa Malaysia. CONTENTS The Secrets of Success – Increasing Emotional Intelligence Psychological Orientation towards Self-awareness • The desire and enthusiasm to succeed • The formulating of objectives and action plan • The acquisition and application of knowledge and skills • The Win-Win philosophy of life • The professional work attitude Interpersonal Communicating Skills Motivating and Influencing Skills Team Building Skills Conflict Management Skills Coaching and Counselling Skills Presentation and Public Speaking Skills Post-training Application of Effective Motivational Skills OBJECTIVES At the end of the programme, participants will be able to: • acquire the strategic human relations skills instrumental to achieving organisational

productivity and effectiveness; • develop and acquire effective interpersonal skills as to promote interpersonal harmony,

teamwork and organisational performance; and • be able to assume greater job responsibilities and handle different types of employees

problems more effectively and confidently. WHO SHOULD ATTEND Supervisors, Line-Leaders, Team Leaders, and any personnel involved in the management and supervision of staffs.


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DURATION 2 days


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34. Motivating Employees for Higher Productivity (Mandarin) The skill of motivating people at the workplace is one of the most important leadership qualities of an effective manager or supervisor. An empowering leader must apply the skills of motivating people as a competitive edge so as to achieve higher organisational performance. This two day skill training programme provides some “state of the art” motivational concepts as well as enables participants to develop the skills of motivating people. Conducted in Mandarin, this programme is specially designed to cater for the needs of participants who are more proficient in this medium of instruction. CONTENTS Motivating People as the Key to “Success and Excellence” The “Miracle” of Motivating Individuals – satisfaction, security, self-growth and success Establishing the Win-Win Philosophy of Life Practising the 3 Basic Principles of the “Profesional Work Attitude” : “PRO” – performance, rationality and on-going improvement Understanding Individual Differences – values, perception, belief, attitudes, needs, goals, personality, ability The Techniques of Motivating People The Practical Skills of Expressing Appreciation or Praising People Effectively The Practical Skills of Praising Staff for Good Performance Post-training Application of Effective Motivational Skills OBJECTIVES At the end of the programme, participants will be able to: • understand and apply the important concepts and principles of interpersonal and

organisational communication; • motivate and influence people more effectively and confidently; and • promote individual, team and organisational performance by rendering good leadership. WHO SHOULD ATTEND Managers, Executives, Supervisors, Line-Leaders and any personnel involved in the management and supervision of people.


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DURATION 2 days


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35. Sikap Kerja Positif Most employees perceive work as a chore. Therefore their hearts and minds are not set on completing the task at hand efficiently and improve on the quality of the finished job. A dissatisfied employee will slowly spread his discontentment to fellow employees and this will have an adverse effect on the organisation as a whole. The main purpose of this programme is to open up an employee’s potential in realising his personal vision and the organisation’s objective through positive thinking and positive work attitude. CONTENTS Suatu Pendekatan Ke Arah Kecemerlangan Organisasi Konsep Positif Kesepaduan Sikap Positif Menilai Sikap Positif Bagaimana Membentuk Sikap Positif Sikap Positif Dalam Budaya Kerja Cemerlang Kaedah Membentuk Sikap Positif Dalam Budaya Kerja Cemerlang Dorongan Dan Motivasi Diri Untuk Membentuk Sikap Positif Peranan Hubungan Kemanusiaan Untuk Membentuk Sikap Positif OBJECTIVES At the end of the programme, participants will be able to: • understand and practise positive working concepts in an organisation; • adopt highly effective communication principles based on creating a positive working

environment; • understand positive working values and skills in order to increase efficiency and quality

of work; and • plan and design positive steps towards building positive work culture at the workplace. WHO SHOULD ATTEND This programme is specially designed for the administrative and clerical staff, supervisors, line leaders and section heads.


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DURATION 2 days


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36. Clerical Development Programme A supportive and effective clerical and administration system in a company can do wonders to reduce the workload of not only the clerical staff but also the executive and managerial staff. With this in mind, sufficient coaching and training to increase the support staff’s capabilities and skills must be introduced to allow the middle and upper management staff to concentrate more on its main functions. This would allow for the improvement of the company’s overall efficiency level. CONTENTS Roles and Responsibilities in Today’s Office Environment • The functions of an office • Roles, responsibilities and challenges • The skills required for success Personal Image and Work Etiquette Quality Customer Service • Essentials of customer service • Dealing with difficult customers Working with the Boss and Colleagues Succcesfully Managing Your Workflow • Planning and prioritising work Office Communication Skills • Handling telephone calls and office correspondence Planning for a Successful Career • Upgrading skills • Improving efficiency and productivity • Assuming greater resposibilities OBJECTIVES At the end of the programme, participants will be able to: • identify the critical role and responsibilities; • learn the essentials of providing quality customer service and create win-win siuations for

all; • develop interpersonal skills of working with the boss, superiors and colleagues; • manage work flow by prioritising tasks and paperwork and planning a practical work

schedule; • apply practical office communication skills and enhance working relationship; and • develop skills for greater efficiency and productivity. WHO SHOULD ATTEND This programme is specially designed for all levels of clerical staff, secretaries, personal and administrative asisstants.


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DURATION 2 days


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37. Managing Conventional Record and Files Effectively Often we hear a business is only as good as its records. All correspondence with clients, financial information, market and clients’ facts are all kept in files. The term records management refers to the administrative function in any organisation concerned with the creation, organisation, maintenance, use, retrieval and disposal of records. An organisation can save on time and money if it practises efficient record management as vital information can be retrieved and processed. This programme helps participants with the creation, organisation, maintenance, use, retrieval and disposal of conventional records to promote efficiency and productivity in the organisation. CONTENTS Theory and Practice in Record Management • Record Management is a technique in management • Life cycle of records – creation, usage, maintenance and disposition • Categories and types of record • Use of electronic media in Record Management File Operation • Opening and closing of files • Correspondence and files • File titles and classification in a filing system • Use of practical file covers • Minute papers – uses and functions • Uses and importance of records • Control of records/file movement Security and Characteristics of Good Record Room • Suitability • Basic requirement • Restriction • Control on environment, pest and enemies of records Rules and Regulations Governing Record Management • Acts and Ordinance • Directives and related circulars • Awareness on the existence of various rules pertaining to Record Management • What is our responsibility? Last Stages in Record Management – Final Destiny • What happens to records? • Different values of records and its usage • How to determine the methods of disposition of records • Activities involved in disposition of records


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OBJECTIVES At the end of the programme, participants will be able to: • gain a better understanding of the importance of proper record management practices; • organise the records of an organisation more systematically and efficiently; and • increase efficiency in processing records and files in respect of arrangement, keeping, • filing, retrieving, maintaining and disposing of records. WHO SHOULD ATTEND Secretarial, Administrative Supervisors and Clerical staff in various organisations who wants to ensure their records are properly filed and managed. DURATION 2 days