Dr Sue Jones e-mail: sue.a_jones@lineone.net

1

Apprendimento Cooperativo e Lavoro Cooperativo

Sviluppare una Cultura dell’Apprendimento

2

Sviluppare una Cultura dell’Apprendimento

La finalità di questo libro consiste nel considerare:

L’attività aziendale (business) quale case-study sull’apprendimento

L’importanza di una cultura cooperativa (collaborativa) del lavoro

Case studies che evidenziano quanto al p. (1) e (2)

Un metodo pratico trasferibile agli insegnanti, formatori (trainers), e managers.

sue.a_jones@lineone.net 3

Marks and Spencer

1980s – Britain’s best loved and best managed clothes retailer

Rock solid reputation for high quality and service

Intense customer loyalty1988 – new chief executive (ce),

also chairman from 1991Key strategy was controlling costsBranch managers concerned about

low staffing levels1997/9 – profits exceeded £1 billion

– biggest retailer in EuropeHands-on ce – influenced every

aspect of the businessBranch managers concerned about

HO policy decisionsMany directors reluctant to criticise

the ce to his faceSenior managers did not feedback

branch managers anxietiesNov. 1998 – 23% drop in profitsInternal boardroom feuding1999 – ce leavesKey senior staff continued to leave“They are certainly not listening to

staff who are very unhappy.” (Store manager)

Talk of store closures, job losses, and takeover

Trust of customers and shareholders lost

“He was impatient. The chairman of any co .. they are all of the same autocratic nature”

Source: The Money Programme, BBC, 1 Nov.2000

Anderton Park Primary School

1984 – school buildings condemned as “dirty” and “smelly” by inspectors

1989 – new head teacher (ht)Obtained funding from European

Union, etc..English a second language for most

pupils – bilingual neededHt recruited 13 teaching assistants from

the local communityHt initiated degree course to give

mothers an opportunity to become bilingual teachers

A wide range of facilities include:Mother and toddler group. Pre-school play-group. Nursery school. Infants and junior. Crèche facilities. Degree course

An intricate network of people run the school

School caretaker manages a budget of £15,000. “He is one of the best. We appreciate what he can do and let him get on with it.” (ht)

Inspector comments“Well-disciplined children. No ill behaviour. Very much part of the community. Interplay between all the categories of people involved in the school. Everybody enjoyed the school.”

“We quote regularly: ‘we all have to work together and look after one another.” (ht)

Source: .Degrees of schooling’, The Guardian, Jan.4, 2000.‘A True Community School’, The Birmingham Post, Nov.1999

4

Come evitare un Training

dispersivo/costoso

Cultura

Cooperativa

Apprendimento continuo e gratuito sul posto di lavoro

Training efficiente in termini di COSTI

Cultura

Gerarchica

Poco o niente apprendimento sul posto di lavoro

Training COSTOSO