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To learn more about Ariba Application Management ,visit www.att.com/ariba or have us contact you.

Are you happy with the way your Ariba applications are managed? Do you receive the best possible return on your Ariba spend management investment? AT&T Hosting & Application Services offers a comprehensive application management program for Ariba that lets you reap top value.

We handle monitoring and maintenance, help you run scheduled and ad hoc reports, interface with your bank’s data processing center, and carry out other tasks that bring you maximum benefits.

Experienced Professionals Know Your System Inside and OutA team of experienced Ariba professionals, including functional specialists, solution engineers and application specialists, is assigned to your account to provide functional end-user and application management support around the clock.

The support team creates and maintains an up-to-date, detailed client profile that documents your system and business workings…allowing us to fully understand the processes and customizations that must be supported.

Proactive Monitoring, Quick ResponseWe go beyond standard industry monitoring, using a proactive approach and proprietary tools that keep tabs on your application.

Our system of monitors and alerts keeps support staff informed about uncompleted tasks, orders stuck in approval or failed integration events – allowing them to start troubleshooting right away and to notify you of issues, if necessary.

Most other vendors have not invested in the technology or gained the expertise to match AT&T’s monitoring capabilities.

Engineering and Consulting Skills Make the Most of Your SolutionAT&T has been a trusted supplier of Ariba services since January 2000 – hosting, managing and supporting Ariba applications for a broad array of clients.

Our Ariba engineers have the necessary Java, JavaScript, AML and TIBCO skills to both maintain and enhance your Ariba spend management solution. And we have the technical consulting experience to integrate and support interfaces to Oracle, Oracle’s PeopleSoft Enterprise, JD Edwards and SAP.

From Implementation Through Lifecycle, AT&T Maintains Top ServiceWith AT&T, you get worry-free management and support from the moment your Ariba application is implemented through its entire lifecycle. From day one, we supply the same high level of service.

Product Brief

Potential Benefits

• Tap into immediate Ariba expertise around the clock, so problems are addressed promptly

• Avoid application downtime so transactions are completed on schedule and productivity remains high

• Spend no more than you need for support by selecting the right level and adjusting as necessary

• Simplify problem resolution by working with a single point of contact for functional questions

Features

• 24-hour functional end-user and application management support

• Documentation of client system and business processes to guide support team

• Proactive monitoring to identify problems requiring troubleshooting

• Client tool (MASTSM), accessible through the AT&T BusinessDirect® portal, for monitoring application performance, generating reports, tracking the status of changes and cases and communicating with your support team

• Optional FlexAdvantage pricing model for functional support

Application Management and Support Services for Ariba®

Gain efficiency and cost savings on your ariba spend management solution

Get On-Demand Service and Pricing with FlexAdvantageChoose the level of functional support that best meets your organization’s needs – and maintain better control over your IT budget. With our FlexAdvantage pricing model, clients pay based on support requests and complexity levels ranging from zero to four.

Each support level corresponds with a category of tasks – standardized for all clients and grouped together by their complexity. You choose the service level you

actually need, and instead of being charged by the hour, you pay a defined fee based on the complexity of your service requests.

You can adjust support levels up or down throughout the contract lifecycle to meet business demands – so you don’t pay for capacity that’s never used. And you can monitor monthly support usage through our interactive client tool, MASTSM (Managed Application Services Tool).

For more information call 800.809.3003 or contact your AT&T Representative. Visit us at www.att.com/ariba.

Product Brief - Application Management and Support Services for Ariba® ___________________________________________________________________________ 2

03/18/14 AB-1322-03

© 2014 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

AT&T’s Ariba Application Expertise

Ariba Analysis™

Ariba Category Manager™

Ariba Contract Compliance™

Ariba Category Procurement™

Ariba Travel and Expense™

Ariba Enterprise Sourcing™

Ariba Contract WorkBench™

Ariba Buyer™

Ariba eForms™

Ariba Invoice™

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To learn more about Ariba Application Management ,visit www.att.com/ariba or have us contact you.

The Ariba Application Services We Offer

End-User Help Desk Support • Answer common end-user usability questions that are quickly resolved, such as basic “how-to” navigation, password resets or “I need help, my expense report did not process.”

Application Management • Handle catalog management and supplier enablement

• Do bulk data loads for Ariba Analysis, Ariba Contract Workbench and Ariba Contract Compliance

• Monitor and manage purchase cards (P-cards)

• Address failed or stuck orders

Application Operational Maintenance

• Provide 24x7 application support

• Debug AML, Java or Tibco sheets

• Migrate code between environments

• Troubleshoot interface issues

• Apply individual client hot fixes

• Provide application logs and proactive application monitoring

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