APPENDIX-I SCHEDULED-I QUESTIONNAIRE Section …shodhganga.inflibnet.ac.in/bitstream/10603/9114/15/15_appendix.pdf · APPENDIX-I SCHEDULED-I QUESTIONNAIRE Section-I FOOD JOINTS Owner’s

231

APPENDIX-I

SCHEDULED-I

QUESTIONNAIRE

Section-I

FOOD JOINTS

Owner’s Name: -

a) Address: -

b) Education: -

c) Religion: -

d) Caste: -

e) Other Occupation if any: -

Place of origin: -

Location of Food Joints: -

Why you have preferred this location?

Year of Establishment: -

a) Previous Owner of land: -

b) Purchasing Year of land: -

c) Land Value at that time: -

d) Land Value at present: -

Status of Food Joint: Own/ Rented

If rented, what is the monthly rent paid?

Do you have more than one Food Joints? If yes give the number and address/

location: -

Why these locations are preferred?

How you manage food joints?

Size of Food Joints including open space and parking: -

Total covered area of FJ: -

Distance of Covered Area from the P.W.D. Pillar or Board of Highway: -

Distance of the Encroached Area from the P.W.D. Pillar or Board of Highway: -

Space Utilization of Covered Area in Food Joints: -

(In square yards or meters)

232

a) Kitchen: -

b) Rest Rooms: -

c) Bathroom: -

d) Shops: -

e) Sitting Space: -

~ Common Hall: -

~ Front Lawn: -

~ Back Lawn: -

Material used in Building: -

a) Roof: -

b) Floor: -

c) Walls: -

Boundary Wall: - yes/no

If yes then: -

a) Material used

b) Height

Number of Stories in Building: -

Type of Food Joint: -

a) Hotel: -

If yes then status of Hotel: -

b) Restaurant: -

c) Dhaba: -

d) Other:

Number of Rest Rooms: -

a) A/C: -

b) Ordinary: -

Desert Cooler: - Sufficient / Not Sufficient

Fan: - Sufficient / Not Sufficient

Ventilation of Covered Area: - Sufficient / Not Sufficient

Parking Facilities: -

a) Within Food Joints Premises Sufficient / Not Sufficient

b) Outside Food Joints Premises Sufficient / Not Sufficient

Food Cuisine: -

a) Fast Food: -

b) North Indian (Traditional): -

c) South Indian: -

d) Continental: -

Average Cost of Meal: -

Service: -

a) Self Services: -

b) Aided Services: -

If yes then average time taken for providing food: -

__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ _

233

Weightage: - (On 0-5 Scales)

≤1

2

3

4

5

Status

: Poor

: Average

: Good

: Very Good

: Excellent

Esthetic Environment of Food Joints: -

(On 0-5 Scales) (Why)

Hygienic and Sanitary Condition of food: -

(On 0-5 Scales) (Why)

a) Kitchen: -

(Chimney, exhaust fan, drainage, cleanliness)

b) Toilet: -

c) Bathroom: -

d) Seating Area: -

e) Building Condition: -

Utensil Cleanliness: -

(On 0-5 Scales)

Source of water: -

a) Public Tap water supply: -

b) Ground Water: - Hand Pump / Tubewell

c) Others: -

Quality of Water (On 0-5 Scale): -

a) Safe & Pure

b) Hard & Salty

Do you use Tubewell? - Yes / No

If yes then

a) Do you use motor to withdraw ground water? - Yes / No

If yes then

b) Number of hours Tubewell /Motor run: -

Quantity of water withdraw / consumed (per day in liters): -

Depth of water(feet):

Number of costumers visiting per day: -

Total income per day: -

Any holiday: - Yes / No

If yes then - Weekly / Occasionally

Timing of Food Joints: -

Do you have waste disposal and treatment facilities if yes how it is disposed?

234

What is the total quantity of waste disposed off daily from this site?

STAFF STATEMENT

Total number of workers: -

Their duty hours (timings): -

Do you provide any leave to workers: - Yes / No

If yes then - Average per month: -

Characteristics of Staff

LEGAL STATUS OF FOOD JOINTS

Covered Area: -(% of plot)

Height of the building: -

Parking space: - (% of plot)

Do you have approval from following department: -

a) No objection certificate from District Authority: -

b) Town and Country Planning: -

c) Forest: -

d) Electricity: -

e) Fire: -

f) Pollution: -

g) Ministry of Road Transport & Highways (MORTH): -

Access: -

Floor Area Ratio: -

Facilities offered on site: - __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __

Staff

Numbers Place of

origin

Duration of

stay

Monthly

salary

Qualification Age at the

time of

appointment

Manager

Cook

Waiter

Security

Sweeper

Other

235

Drug supply: -

a) Wine: -

b) Other: -

c) Prostitution: -

Are you Paying any tax on FJ: - Yes / No

If yes then total annual tax paid during the last financial year: -

Electricity: - Yes / No

If no then what is the alternate: -

If you are using generator set, what is average hours it runs?

If yes then give following information:

a) Electricity Connection: - Legal / Illegal

b) Electricity Supply: - Regular / Irregular

c) Electricity Supply hours: -

d) Is there any generator / inverter facilities: - yes / no

e) Per unit rate of electricity: -

f) Total monthly bill: -

g) Do you pay electricity bill regularly: - yes / no

Water Supply bill: - yes / no

If yes then Total Bill: -

a) Monthly: - b) Annually: -

Is there any Entertainment Facilities: - yes / no

If yes then which sort has: -

Fire Extinguisher Facilities: - yes / no

First Aid Facilities: - yes / no

Do you have proper security arrangement for Vehicles & other things?

What are your further planning to improve quality, service & convenience for passenger: -

__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ ___

Section-I

PASSENGER / COSTOMER SATISFACTION INDEX

Name: -

Age: -

Sex: -

Qualification: -

Occupation: -

Place of origin: -

The questions given below are for calculating Satisfaction index Level of the passengers about

quality and availability of wayside facilities on highways. Kindly respond your Answers on 0-5 scale

in the light of following grading: -

236

(On 0-5 Scale)

≤1

2

3

4

5

Status

: Poor

: Average

: Good

: Very Good

: Excellent

Sr.

No.

Facilities Satisfied Unsatisfied Weightage

(on 0-5 scale)

Remarks

1 Parking

2 Toilet: - Flush, Katcha

3 Bathroom: -Katcha, Pucca

4 Hygienic Conditions

5 Quality of Food

6 Quality of Utensils

7 Water Purification

8 Sitting Arrangement

9 Cuisine / Menu

10 Rate

11 Security

12 Privacy

13 Employees Manners

14 Utensil Cleanliness

15 First Aid Facilities

16 Entertainment

17 Interior Decoration

18 Esthetic Environment

19 Others, if any

Suggestions if Any for improvement:

237

APPENDIX-II

SCHEDULED-II, QUESTIONNAIRE

FUEL FILLING STATION

Section-I

Owner’s Name: -

a) Address: -

b) Education: -

c) Religion: -

d) Caste: -

e) Other Occupation: -

Location of Fuel Filling Station: -

Place of origin:

Why you have preferred this location?

Year of Establishment: -

a) Previous Owner of land: -

b) Purchasing Year of land: -

c) Land Value at that time: -

d) Land Value at present: -

Size of Fuel Filling Station: -

Status of Fuel station: Own/ Rented

If rented, what is the monthly rent paid? :

Do you have more than one Filling station If yes give the number and address/ location: -

Why these locations are preferred?

How you manage fuel station?

Size of Fuel station including open space and parking: -

Covered Area of Pump: -

Covered Area of Office: -

Distance of Covered Area from the P.W.D. Pillar or Board of Highway: -

Distance of the Encroached Area from the P.W.D. Pillar or Board of Highway: -

Space Utilization of Plot: -

(In square yards or meters)

a) Fuel pumps: -

238

b) Rest Rooms: -

c) Bathroom: -

d) Shops & Kiosk: -

e) Office: -

f) Park: -

Material used in Building: -

a) Roof: -

b) Floor: -

c) Walls:

Boundary Wall: - yes/no

If yes then: -

c) Material used:

d) Height in feet:

Parking Facilities: -

c) Within Fuel Filling Station Premises (sufficient / not sufficient)

d) Outside Fuel Filling Station Premises (sufficient / not sufficient)

Fuel Supply: -

a) Source of Fuel Supply: -

b) Mode of Transportation: -

c) Rate per Liter: -

d) Mode of payment: -

__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ _

Weightage: -

(On 0-5 Scales)

≤1

2

3

4

5

Status

: Poor

: Average

: Good

: Very Good

: Excellent

Service of Fuel Filling Station (on 0-5 scales): -

Drainage system (on 0-5 scale): -

Disposal of waste material (on 0-5 scale): -

Share of different type of vehicles among the total customers per day: -

Time Truck Bus car Tractor two

wheeler

Others

Day

Night

Total

239

Total income per day: -

Proportion of income generated during: - day / night

Proportion of income generated from different type of vehicles per day: -

Time Truck Bus Car Tractor Two

wheeler

Others

Day

Night

Total

Is there any seasonal variation in your income?

Timing of Fuel Filling Station: -

Any holiday: - Yes / No

If yes then specify- Weekly / Occasionally/festivals

STAFF STATEMENT

Total number of workers: -

Their duty hours (timings): -

Do you provide any leave to workers: - Yes / No

If yes then – Average per month: -

Characteristics of Staff

Staff

Numbers Place of

origin

Duration of

stay

Monthly

salary

Qualification

/ Do they have

formal training

Age at the time

of appointment

Manager

Service

personnel

Security

Helper

Sweeper

Other

240

LEGAL STATUS OF FUEL FILLING STATION

Area where the Fuel Filling Station located: - rural / urban

Terrain type: - plain / hilly

Distance of Fuel Filling Station from intersection: -

Intersection type: -

a) Intersection with N.H.’s / S.H.’s

b) Intersection with rural road: -

c) Intersection with rural road & other earth tracks: -

Is it a part of rest area complex: - yes / no

Distance from nearest Fuel Filling Station: -

Distance from check barrier / toll plaza: -

Length of buffer strip: -

Is there any structure or hording in buffer strip: - yes / no

Is there provision of separate

a) Entry – length 70mtrs & width 5.5mtrs

b) Exit – length 100mtrs & width 5.5mtrs

Do you have approval from following department: -

a) No objection certificate from District Authority: -

b) Town and Country Planning: -

c) Forest: -

d) Electricity: -

e) Fire: -

f) Pollution: -

g) Ministry of Road Transport & Highways (MORTH): -

__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __

Are you Paying Income Tax: - Yes / No

If yes then total annual taxes: -

Electricity: - Yes / No

If no then what is the alternate: -

If yes then

h) Electricity Connection: - Legal / Illegal

i) Electricity Supply: - Regular / Irregular

241

j) Electricity Supply hours: -

k) Is there any generator / inverter facilities: - yes / no

l) Per unit rate of electricity: -

m) Total monthly bill: -

n) Do you pay electricity bill regularly: - yes / no

Fire Extinguisher Facilities: - yes / no

Do you have these facilities: - Air, Water, Toilet,

First Aid Facilities: - yes / no

Do you have proper security arrangement for Vehicles & other things?

What is your way for checking Quality & Quantity of Fuel: -

If customer wants to check the quality & quantity of Fuel then, what is the facility you have

provided?

Is there any Grading System of Fuel Filling Station by Govt. / Oil companies / other

organization: - yes / no

If yes then

o What are the basis of this Grading System: -

o Then what is your Grade: -

What are your further planning to improve quality, service & convenience for passenger: -

__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ ___

Section-II

Name: -

Age: -

Sex: -

Qualification: -

Occupation: -

Place of origin: -

PASSANGER / COSTUMER SATISFACTION INDEX

242



in the light of following grading: -

(On 0-5 Scales)

≤1

2

3

4

5

Status of Fuel Filling Station

: Poor

: Average

: Good

: Very Good

: Excellent

Sr.

No.

Satisfied Unsatisfied Weightage

(on 0-5 scale)

Remarks

1 Parking

2 Toilet: - Flush, Katcha

3 Bathroom: -Katcha, Pucca

4 Water Facility

5 Air Facilities

6 Service

7 Employees Manners

8 First Aid Facilities

9 Cleanliness

10 Rest Room

11 Plaza / Rest room / Fast

Food

12 Quality of fuel

13 Quantity of Fuel

14 Availability of fuel

243

APPENDIX-III SCHEDULED-III QUESTIONNAIRE

Section-I

SECURITY POST & HEALTH FACILITIES

The responsibility for security and health facilities along National Highways lies with: -

a) Central Govt.

b) State Govt.

c) Both

d) None of them

Location of security and health post: -

Year of establishment: -

Staff Statement: -

a) Incharge of security post

b) Total security posts: - Rank Number Regular Contract Vacant

------ ------- ---------- --------- ---------

Duty timing

Any holiday yes / no

If yes then weekly / monthly / yearly

Limit of jurisdiction on National Highway: -

Tick mark the facilities available at security & health post (traffic police post)

S.No. Facilities Yes No Numbers Remarks

1. Gipsy / Van / Jeep /

Bus

2. Mobile / Landline

3. Ambulance

4. Stretcher

5. Doctor

6. Nurse

7. Oxygen

8. Medicine

9. Blood

10. Bed

11. Others

How do you manage your security and health arrangements: -

a) Sitting in your security post

b) Rounds of prescribed area

244

If (b) then

a) How many rounds are taken?

b) Is there any fixed no. of rounds?

c) Is there any fixed time for rounds?

d) How many rounds are taken during night?

Mode of information regarding accidents and violations on N.H.: -

a) General public

b) Traffic Police itself

c) C.I.D.

d) Any other means

What is the first action taken by you after an accident?

Where do you take the injured when accident takes place?

a) Nearby hospital

b) Civil hospital

c) Private hospital

After giving medical aid to the injured person what legal formalities are persuaded?

What will you do in case of a major bus accident in which causality is very high?

From whom do you seek cooperation?

a) Local communities

b) Passengers

c) N.G.O’s

d) Other deptt.

At what distance should there be a security and health facilities established at National

Highways

What minimum facilities should be provided at a security and health post

Details of accidents in last calendar year 2007

Season Time Type of

vehicles

Causes of accidents Number of casualties

Man-

ual

Tech-

nical

Clim-

atic

Other Man-

ual

Tech-

nical

Clim-

atic

Other

Summer Day Truck/

Tempo

Bus

Car

Two W.

Other

245

Night Truck/

Tempo

Bus

Car

Two W.

Other

Winter Day Truck/

Tempo

Bus

Car

Two W.

Other

Night Truck/

Tempo

Bus

Car

Two W.

Other

Rainy Day Truck/

Tempo

Bus

Car

Two W.

Other

Night Truck/

Tempo

Bus

Car

Two W.

Other

Note: -Manual causes are: -

a) Driver’s carelessness; Wrong parking; Under / Over taking; Red Light Crossing; b) Drugs

/ Drinking; c) Reckless Driving; d) Diversion of Attention (Mobile, Music, other); Tired;

Ignorance from Traffic Rules etc.

a)Vehicle technical fault; b) Road condition; Shape of road; c) Opposite Vehicle etc

Mist & Fog (visibility factors); Rainfall; Dust Strom etc.

Other Causes are: - Animals;

Two W. = Two Wheeler

Technical Causes are: -

Climatic Causes are:-

246

What precautions do you suggest to reduce the number of road accidents?

Number & Type of Traffic Violations in the calendar year 2007

Season Ti-me Type of

vehicle

Type and number of violations

Incom-

plete

docum-

ent

Witho-ut

helmet

Temper-

ing of

goods

Over

load

Drinki-

ng /

drugs

Reckless

driving

Drug

traffic-

king.

Other

Summer Day Truck /

tempo

Bus

Car

TwoW.

Others

Night Truck /

tempo

Bus

Car

TwoW.

Others

Rainy Day Truck /

tempo

Bus

Car

TwoW.

Others

Night Truck /

tempo

Bus

Car

TwoW.

Others

Winter Day Truck /

tempo

Bus

Car

TwoW.

Others

Night Truck /

tempo

Bus

Car

TwoW.

Others

How will you operate the above cases after knowing

What steps do you suggest to reduce the number of cases mentioned above? Name: -

Age: -

Sex: -

Qualification: -

Occupation: -

Place of origin:



in the light of following grading:

(On 0-5 Scales)

Section-II PASSANGERS SATISFACTION INDEX

247

≤1

2

3

4

5

Status of Fuel Filling Station

: Poor

: Average

: Good

: Very Good

: Excellen

Sr.

No.

Facilities Satisfied Unsatisfied Weightage

(on 0-5 scale)

Remarks

1. Number of security posts

2. Number of health posts

3. Did you get any help at the

time of technical fault in your

vehicle yes / no

a) If yes then: - their cooperation /

behavior

b). Time taken

4. Did you get any help at the

time of accidents yes / no

a). If yes then: - their cooperation /

behavior

b). Time taken

c). Ambulance

d). Medicine

e). Others

5. At the time of robbery did you

get any help yes / no

a). If yes then: - their cooperation /

behavior

b). Time taken

c). Recovery of lost items

6. The level overall cooperation

of traffic police

7. In case of accident/ roberry the

legal procedure: - a) time

consumption

b). Convenience

8. Traffic signs & marking system

on National Highway

248

APPENDIX-IV

SCHEDULED-IV

Questionnaire Perception of the Surrounding Communities with respect to Impact of Passenger

Facilities on them or Their Communities 1. Name of the Facilities Cluster:-

a) National Highway and Section:-

b) Place:-

2. Name of Respondent:-

3. Age:-

4. Sex:- Male/Female

5. Education:-

Section-I PHYSICAL IMPACTS

6. What is the impact of passenger facilities on the greenery of your area?

I. Improved Significantly

II. Improved Marginally

III. No Change

IV. Downgraded Marginally

V. Downgraded Significantly

a) Is there any change in flora and fauna of your area?

7. What is the impact on water table due to passenger facilities?

I. Improved Significantly

II. Improved Marginally

III. No Change

IV. Downgraded Marginally

V. Downgraded Significantly

8. What is the impact of passenger facilities on the following environmental conditions?

SrNo Scale Air

Pollution

Water Pollution Land Pollution Sound Pollution

I. Improved

Significantly

II. Improved

Marginally

249

III. No Change

IV. Downgraded

Marginally

V. Downgraded

Significantly

a) What are the causes of:-

Air Pollution:-

Water Pollution:-

Land Pollution:-

Sound Pollution:-

b) Has the pollution adversely affected health:- yes/no If yes then

Type of disease:-

Total number of persons affected:-

c) Is there any affect of pollution on crops:-

d) Is there any other problem due to pollution:-

Section-II ECOMOMIC IMPACTS

9. What is the impact of passenger facilities on the land value of your area?

I. Significantly Increased

II. Marginally Increased

III. No Change

IV. Marginally Decreased

V. Significantly Decreased

a) Is there any impact on yours/yours family land value:-

b) What is the rate of land at the distance from NH of: Along NH:-

1km:- 2km:-

c) Did you or your known person sell the land for providing passenger facility: yes/no if yes

I. How much land was sold?

II. At what rate did you or your known person sell?

III. How much amount did you or your known person receipt?

IV. How did you or your known person use that money?

10. How much is the occupational change due to passenger facilities in your area?



III. No Change



a) Types of changes:-

250

11. How the passenger facilities affected the employment opportunities in your area?



III. No Change



a) Types of employments:-

b) Number of employees:-

Age:-

Sex:-

12. What is the impact of passenger facilities on any kind of shops in your area?



III. No Change



a) Number and types of shops:-

13. What is the impact of passenger facilities on community’s income in your area?



III. No Change



a) Causes of this impact:-

251

Section-III SOCIAL IMPACTS

14. How much change in food-habits of peoples in your area due to passenger facilities?



III. No Change



a) How often do you visit a food-joint to take food?

b) Has the food-joint adversely affected health:- yes/no If yes then

Type of disease:-


15. What is the affect of passenger facilities on the habit of drinking and smoking?



III. No Change



a) How many people have become habitual:- b) Deaths:-

Age:-

Sex:-

c) Diseases:-

Type of disease:-


d) How many people are involved in illegal selling of wine:

16. What is the impact of passenger facilities on the drug trafficking in your area?



III. No Change



252

a) How many people have become habitual:- b) Deaths:-

Age:-

Sex:-

b) Diseases:-

Type of disease:-


c) How many people are involved in illegal selling of drug:-

d) Name of the drugs:-

17. What is the impact of passenger facilities on theft/robbery/burglary in your area?



III. No Change



18. What is the affect of passenger facilities on immoral activity in your area?



III. No Change



19. What is the impact of passenger facilities on eve-teasing in your area?



III. No Change



If increased then causes of this:-

a) Due to facilities owner:-

b) Due to staff employed on facilities:-

c) Due to facilities users:-

253

20. What is the affect of passenger facilities to provide facilities in your area?



III. No Change



a) Name the facilities:-

21. Is the any other impact on you and your communities due to passenger facilities?

Name the impacts:-

Documents

APPENDIX-I SCHEDULED-I QUESTIONNAIRE Section …shodhganga.inflibnet.ac.in/bitstream/10603/9114/15/15_appendix.pdf · APPENDIX-I SCHEDULED-I QUESTIONNAIRE Section-I FOOD JOINTS Owner’s