APPENDIX A.1 Table A.1 Questionnaire for Customer S.N ...shodhganga.inflibnet.ac.in/bitstream/10603/5397/11/11_appendices.pdf · Table A.1 Questionnaire for Customer Which of the

79

APPENDIX A.1

Table A.1 Questionnaire for Customer

Which of the following factors are relevant to you while purchasing a product?

S.N. Factor Relevant?

Yes No

1. Is quality taken into consideration while purchasing?

2. Is visibility important in your purchase?

3. Does trust play a role in your buying decision?

4. Do you attach importance to product innovativeness?

5. Is delivery reliability important to you?

6. Do you consider flexibility and responsiveness of seller?

7. Is seller’s resource utilization relevant to your purchase?

8. Do you consider cost to play a role in your purchase?

9. Are seller’s assets relevant in your purchase decision?

10. Does seller’s technological capability play a role in your purchase

decision?

11. Is seller’s service relevant to you?

12. Do you consider seller’s time to market?

80

Table A.2 Questionnaire for Supplier/ Manufacturer/Distributor

Please indicate whether the following factors play a role in your supply chain.


Yes No

1. Is quality taken into consideration in your supply chain?

2. Is visibility important in your supply chain operations?

3. Does trust play a role in supply chain?

4. Do you attach importance to innovativeness in your supply chain?


6. Do you take supply chain’s flexibility and responsiveness into

consideration?

7. Is resource utilization relevant to your supply chain?

8. Do you consider cost to play a role in your supply chain?

9. Are assets relevant in your supply chain?

10. Does technological capability play a role in your supply chain

operations?

11. Is service a relevant parameter in your supply chain?

12. Is time to market considered in our supply chain?

81

APPENDIX-A.2

Table A.3 Responses from Customer

Which of the following factors are relevant to you while purchasing a product?


Yes No

1. Is quality taken into consideration while purchasing? X

2. Is visibility/transparency important in your purchase? X

3. Does trust play a role in your buying decision? X

4. Do you attach importance to product innovativeness? X

5. Is delivery reliability important to you? X

6. Do you consider flexibility and responsiveness of seller? X

7. Is seller’s resource utilization relevant to your purchase? X

8. Do you consider cost to play a role in your purchase? X

9. Are seller’s assets relevant in your purchase decision? X

10. Does seller’s technological capability play a role in your purchase

decision?

X

11. Is seller’s service relevant to you? X

12. Do you consider seller’s time to market? X

80

Table A.2 Questionnaire for Supplier/ Manufacturer/Distributor

Please indicate whether the following factors play a role in your supply chain.


Yes No

1. Is quality taken into consideration in your supply chain?

2. Is visibility important in your supply chain operations?

3. Does trust play a role in supply chain?

4. Do you attach importance to innovativeness in your supply chain?


6. Do you take supply chain’s flexibility and responsiveness into

consideration?

7. Is resource utilization relevant to your supply chain?

8. Do you consider cost to play a role in your supply chain?

9. Are assets relevant in your supply chain?

10. Does technological capability play a role in your supply chain

operations?

11. Is service a relevant parameter in your supply chain?

12. Is time to market considered in our supply chain?

122

APPENDIX E1

CALCULATIONS FOR SUBMEASURES OF ‘COST’ CONSIDERING

RESPONSES OF ENTIRE SUPPLY CHAIN

Table E.1 Mean rating of submeasures of cost considering entire supply chain

Performance submeasures Mean Rating Performance submeasures Mean Rating

Logistics management cost 3.08 Warehouse cost 2.68

Process capability 3.312 Incentive cost 2.848

Defects 2.312 Intangible cost 2.792

Distribution cost 2.808 Overhead cost 2.96

Manufacturing cost 3.096 Sensitivity to long-term cost 3.032

Inventory cost 2.84

Table E.2 Pairwise comparison matrix submeasures of ‘cost’ considering entire supply

chain

Mean rating 3.08 3.312 2.312 2.808 3.096 2.84 2.68 2.848 2.792 2.96 3.032

TLMC PCPL DFCT DBCT MFGC INVC WHEC ICSS ITGC OHDC SLTC

TLMC 1.000 0.930 1.332 1.097 0.995 1.085 1.149 1.081 1.103 1.041 1.016

PCPL 1.075 1.000 1.433 1.179 1.070 1.166 1.236 1.163 1.186 1.119 1.092

DFCT 0.751 0.698 1.000 0.823 0.747 0.814 0.863 0.812 0.828 0.781 0.763

DBCT 0.912 0.848 1.215 1.000 0.907 0.989 1.048 0.986 1.006 0.949 0.926

MFGC 1.005 0.935 1.339 1.103 1.000 1.090 1.155 1.087 1.109 1.109 1.021

INVC 0.922 0.857 1.228 1.011 0.917 1.000 1.060 0.997 1.017 0.959 0.937

WHEC 0.870 0.809 1.159 0.954 0.866 0.944 1.000 0.941 0.960 0.905 0.884

ICSS 0.925 0.860 1.232 1.014 0.920 1.003 1.063 1.000 1.020 0.962 0.939

ITGC 0.906 0.843 1.208 0.994 0.902 0.983 1.042 0.980 1.000 0.943 0.921

OHDC 0.961 0.894 1.280 1.054 0.902 1.042 1.104 1.039 1.060 1.000 0.973

SLTC 0.984 0.915 1.311 1.080 0.979 1.068 1.131 1.065 1.086 1.028 1.000

Column

total 10.312 9.589 13.737 11.311 10.204 11.183 11.851 11.152 11.375 10.796 10.472

123

Table E.3 Normalised matrix for pair-wise comparison of submeasures of ‘cost’

considering entire supply chain


Relative

weights of

submeasures

TLMC 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.096 0.097 0.097

PCPL 0.104 0.104 0.104 0.104 0.105 0.104 0.104 0.104 0.104 0.104 0.104 0.104

DFCT 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.072 0.073 0.073

DBCT 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.073 0.072 0.088 0.074

MFGC 0.097 0.097 0.097 0.097 0.098 0.097 0.097 0.097 0.097 0.103 0.098 0.098

INVC 0.089 0.089 0.089 0.089 0.090 0.089 0.089 0.089 0.089 0.089 0.089 0.089

WHEC 0.084 0.084 0.084 0.084 0.085 0.084 0.084 0.084 0.084 0.084 0.084 0.084

ICSS 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.089 0.090 0.090

ITGC 0.088 0.088 0.088 0.088 0.088 0.088 0.088 0.088 0.088 0.087 0.088 0.088

OHDC 0.093 0.093 0.093 0.093 0.088 0.093 0.093 0.093 0.093 0.093 0.093 0.093

SLTC 0.095 0.095 0.095 0.095 0.096 0.095 0.095 0.095 0.095 0.095 0.095 0.095

124

APPENDIX E 2

CALCULATIONS FOR SUBMEASURES OF ‘COST’ CONSIDERING

RESPONSES OF ENTIRE WEAK LINK

Table E.4 Mean rating of submeasures of cost considering weak link

Performance submeasures Mean Rating Performance submeasures Mean Rating

Logistics management cost 3 Warehouse cost 2.66

Process capability 3.4 Incentive cost 2.78

Defects 2.08 Intangible cost 2.74

Distribution cost 2.7 Overhead cost 2.88

Manufacturing cost 3.02 Sensitivity to long-term cost 2.96

Inventory cost 2.68

Table E.5 Pairwise comparison matrix submeasures of ‘cost’ considering weak link


TLMC 1.000 0.898 1.442 1.111 0.993 1.119 1.128 1.079 1.095 1.042 1.014

PCPL 1.113 1.000 1.606 1.237 1.106 1.246 1.256 1.201 1.219 1.160 1.128

DFCT 0.693 0.623 1.000 0.770 0.689 0.776 0.782 0.748 0.759 0.722 0.703

DBCT 0.900 0.808 1.298 1.000 0.894 1.007 1.015 0.971 0.985 0.938 0.912

MFGC 1.007 0.904 1.452 1.119 1.000 1.127 1.135 1.086 1.102 1.049 1.020

INVC 0.893 0.802 1.288 0.993 0.887 1.000 1.008 0.964 0.978 0.931 0.905

WHEC 0.887 0.796 1.279 0.985 0.881 0.993 1.000 0.957 0.971 0.924 0.899

ICSS 0.927 0.832 1.337 1.030 0.921 1.037 1.045 1.000 1.015 0.965 0.939

ITGC 0.913 0.820 1.317 1.015 0.907 1.022 1.030 0.986 1.000 0.951 0.926

OHDC 0.960 0.862 1.385 1.067 0.954 1.075 1.083 1.036 1.051 1.000 0.973

SLTC 0.987 0.886 1.423 1.096 0.980 1.104 1.113 1.065 1.080 1.028 1.000

Column

total 10.280 9.234 14.827 11.422 10.212 11.507 11.594 11.094 11.255 10.708 10.419

125

Table E.6 Normalised matrix for pair-wise comparison of submeasures of ‘cost’

considering weak link


Relative

weights of

weak link

submeasures

TLMC 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097 0.097

PCPL 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108 0.108

DFCT 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067

DBCT 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.067 0.088 0.069

MFGC 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098 0.098

INVC 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087 0.087

WHEC 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086 0.086

ICSS 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090 0.090

ITGC 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089 0.089

OHDC 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093 0.093

SLTC 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096 0.096

113

APPENDIX D.3

CALCULATIONS FOR RELATIVE WEIGHTS OF LINK WITH RESPECTIVE

TO ‘VISIBILITY’

Table D.1 Average of all responses for ‘Visibility’

Pair of Links Average of all Responses

A1-A2 0.57

A1-A3 0.58

A1-A4 1.24

A1-A5 1.11

A2-A3 0.79

A2-A4 0.72

A2-A5 0.95

A3-A4 1.37

A3-A5 1.28

A4-A5 0.62

Table D.2 Pairwise comparison for links with respect to ‘Visibility’

Visibility A1 A2 A3 A4 A5

A1 1 0.57 0.58 1.24 1.11

A2 1.754386 1 0.79 0.72 0.95

A3 1.724138 1.265823 1 1.37 1.28

A4 0.806452 1.388889 0.72993 1 0.62

A5 0.900901 1.052632 0.78125 1.6129 1

Column Total 6.185876 5.277343 3.881177 5.942903 4.96

Table D.3 Normalised matrix for pair-wise comparison of links w.r.t. ‘Visibility’

A1 A2 A3 A4 A5 Relative weights

of links

A1 0.161659 0.108009 0.149439 0.208652 0.22379 0.17031

A2 0.283612 0.189489 0.203547 0.121153 0.191532 0.19787

A3 0.278722 0.23986 0.257654 0.230527 0.258065 0.25297

A4 0.13037 0.26318 0.188068 0.168268 0.125 0.17498

A5 0.145638 0.199462 0.201292 0.2714 0.201613 0.20388

114

APPENDIX D.4


TO ‘TRUST’

Table D.4 Average of all responses for ‘Trust’


A1-A2 0.85

A1-A3 0.9

A1-A4 0.9

A1-A5 0.89

A2-A3 1.34

A2-A4 0.8

A2-A5 1.77

A3-A4 0.9

A3-A5 2.23

A4-A5 1.22

Table D.5 Pairwise comparison for links with respect to ‘Trust’

Trust A1 A2 A3 A4 A5

A1 1 0.85 0.9 0.9 0.89

A2 1.176471 1 1.34 0.8 1.77

A3 1.111111 0.746269 1 0.9 2.23

A4 1.111111 1.25 1.11111 1 1.22

A5 1.123596 0.564972 0.44843 0.81967 1

Column Total 5.522288 4.41124 4.799542 4.419672 7.11

Table D.6 Normalised matrix for pair-wise comparison of links w.r.t ‘Trust’


of links

A1 0.181084 0.19269 0.187518 0.203635 0.125176 0.178021

A2 0.21304 0.226694 0.279193 0.181009 0.248945 0.229776

A3 0.201205 0.169174 0.208353 0.203635 0.313643 0.219202

A4 0.201205 0.283367 0.231504 0.226261 0.171589 0.222785

A5 0.203466 0.128075 0.093432 0.18546 0.140647 0.150216

115

APPENDIX D.5


TO ‘INNOVATIVENESS’

Table D.7 Average of all responses for ‘Innovativeness’


A1-A2 1.493

A1-A3 0.813

A1-A4 0.892

A1-A5 0.7645

A2-A3 0.7135

A2-A4 1.2685

A2-A5 1.6045

A3-A4 2.0915

A3-A5 2.525

A4-A5 1.829

Table D.8 Pairwise comparison for links with respect to ‘Innovativeness’

Innovativeness A1 A2 A3 A4 A5

A1 1 1.493 0.813 0.892 0.7645

A2 0.669792 1 0.7135 1.2685 1.6045

A3 1.230012 1.401542 1 2.0915 2.525

A4 1.121076 0.788333 0.47813 1 1.829

A5 1.308044 0.623247 0.39604 0.54675 1

Column Total 5.328925 5.306121 3.400665 5.798747 7.723

Table D.9 Normalised matrix for pair-wise comparison of links w.r.t.

‘Innovativeness’

A1 A2 A3 A4 A5 Relative

weights of

links A1 0.1876551 0.281373 0.239071 0.153826 0.09899 0.1921831

A2 0.12569 0.188462 0.209812 0.218754 0.207756 0.1900947

A3 0.2308181 0.264137 0.29406 0.360681 0.326945 0.2953284

A4 0.2103757 0.14857 0.140598 0.172451 0.236825 0.181764

A5 0.2454612 0.117458 0.116459 0.094287 0.129483 0.1406298

116

APPENDIX D.6


TO ‘DELIVERY RELIABILITY’

Table D.10 Average of all responses for ‘Delivery Reliability’


A1-A2 0.58

A1-A3 0.6

A1-A4 0.9

A1-A5 0.41

A2-A3 0.74

A2-A4 0.7

A2-A5 1.39

A3-A4 0.5

A3-A5 0.9

A4-A5 0.49

Table D.11 Pairwise comparison for links with respect to ‘Delivery Reliability’ Delivery

reliability A1 A2 A3 A4 A5

A1 1 0.58 0.6 0.9 0.41

A2 1.724138 1 0.74 0.7 1.39

A3 1.666667 1.351351 1 0.5 0.9

A4 1.111111 1.428571 2 1 0.49

A5 2.439024 0.719424 1.11111 2.04082 1

Column Total 7.94094 5.079347 5.451111 5.140816 4.19

Table D.12 Normalised matrix for pair-wise comparison of links w.r.t. ‘Delivery

Reliability’


of links A1 0.12593 0.114188 0.110069 0.175069 0.097852 0.124622

A2 0.21712 0.196876 0.135752 0.136165 0.331742 0.203531

A3 0.209883 0.266048 0.183449 0.097261 0.214797 0.194288

A4 0.139922 0.281251 0.366898 0.194522 0.116945 0.219907

A5 0.307146 0.141637 0.203832 0.396983 0.238663 0.257652

117

APPENDIX D.7


TO ‘FLEXIBILITY AND RESPONSIVENESS’

Table D.13 Average of all responses for ‘Flexibility and Responsiveness’


A1-A2 1.463

A1-A3 0.577

A1-A4 1.069

A1-A5 0.708

A2-A3 1.012

A2-A4 1.943

A2-A5 1.753

A3-A4 2.5

A3-A5 2.075

A4-A5 1.132

Table D.14 Pairwise comparison for links with respect to ‘Flexibility and Responsiveness’

Flexibility and

respon A1 A2 A3 A4 A5

A1 1 1.463 0.577 1.069 0.708

A2 0.683527 1 1.012 1.943 1.753

A3 1.733102 0.988142 1 2.5 2.075

A4 0.935454 0.514668 0.4 1 1.132

A5 1.412429 0.570451 0.48193 0.88339 1

Column Total 5.764512 4.536261 3.470928 7.395392 6.668

Table D.15 Normalised matrix for pair-wise comparison of links w.r.t. ‘Flexibility &

Responsiveness’


weights of links

A1 0.173475 0.322512 0.166238 0.144549 0.106179 0.182591

A2 0.118575 0.220446 0.291565 0.262731 0.262897 0.231243

A3 0.30065 0.217832 0.288107 0.338048 0.311188 0.291165

A4 0.162278 0.113456 0.115243 0.135219 0.169766 0.139193

A5 0.245021 0.125753 0.138847 0.119452 0.14997 0.155809

118

APPENDIX D.8


TO ‘COST’

Table D.16 Average of all responses for ‘Cost’


A1-A2 0.74

A1-A3 0.6

A1-A4 0.9

A1-A5 1.3

A2-A3 1.6

A2-A4 2.17

A2-A5 2.62

A3-A4 0.9

A3-A5 0.8

A4-A5 0.8

Table D.17 Pairwise comparison for links with respect to ‘Cost’

Cost A1 A2 A3 A4 A5

A1 1 0.74 0.6 0.9 1.3

A2 1.35135 1 1.6 2.17 2.62

A3 1.66667 0.625 1 0.9 0.8

A4 1.11111 0.4608 1.11111 1 0.8

A5 0.76923 0.3817 1.25 1.25 1

Column Total 5.89836 3.2075 5.561111 6.22 6.52

Table D.18 Normalised matrix for pair-wise comparison of links w.r.t. ‘Cost’


weights of links

A1 0.16954 0.2307 0.107892 0.14469 0.199387 0.1704

A2 0.22911 0.3118 0.287712 0.34887 0.40184 0.3159

A3 0.28256 0.1949 0.17982 0.14469 0.122699 0.1849

A4 0.18838 0.1437 0.1998 0.16077 0.122699 0.1631

A5 0.13041 0.119 0.224775 0.20096 0.153374 0.1657

119

APPENDIX D.9


TO ‘TECHNOLOGICAL CAPABILITY’

Table D.19 Average of all responses for ‘Technological Capability’


A1-A2 0.935

A1-A3 0.695

A1-A4 1.272

A1-A5 1.026

A2-A3 1.097

A2-A4 2.07

A2-A5 2.107

A3-A4 1.851

A3-A5 1.849

A4-A5 1.943

Table D.20 Pairwise comparison for links with respect to ‘Technological Capability’

Technological

Capability A1 A2 A3 A4 A5

A1 1 0.935 0.695 1.272 1.026

A2 1.069519 1 1.097 2.07 2.107

A3 1.438849 0.911577 1 1.851 1.849

A4 0.786164 0.483092 0.54025 1 1.943

A5 0.974659 0.474608 0.54083 0.51467 1

Column Total 5.26919 3.804277 3.873081 6.707668 7.925

Table D.21 Normalised matrix for pair-wise comparison of links w.r.t.

‘Technological Capability’


weights of links

A1 0.189782 0.245776 0.179444 0.189634 0.129464 0.18682

A2 0.202976 0.262862 0.283237 0.308602 0.265868 0.264709

A3 0.273068 0.239619 0.258192 0.275953 0.233312 0.256029

A4 0.1492 0.126986 0.139488 0.149083 0.245174 0.161986

A5 0.184973 0.124757 0.139639 0.076728 0.126183 0.130456

120

APPENDIX D.10


TO ‘SERVICE’

Table D.22 Average of all responses for ‘Service’


A1-A2 0.6

A1-A3 0.5

A1-A4 0.5

A1-A5 0.6

A2-A3 0.88

A2-A4 1.08

A2-A5 0.83

A3-A4 0.78

A3-A5 0.43

A4-A5 0.41

Table D.23 Pairwise comparison for links with respect to ‘Service’

Service A1 A2 A3 A4 A5

A1 1 0.6 0.5 0.5 0.6

A2 1.666667 1 0.88 1.08 0.83

A3 2 1.136364 1 0.78 0.43

A4 2 0.925926 1.28205 1 0.41

A5 1.666667 1.204819 2.32558 2.43902 1

Column Total 8.333333 4.867109 5.987633 5.799024 3.27

Table D.24 Normalised matrix for pair-wise comparison of links w.r.t. ‘Service’


weights of links

A1 0.12 0.123276 0.083505 0.086221 0.183486 0.119298

A2 0.2 0.205461 0.14697 0.186238 0.253823 0.198498

A3 0.24 0.233478 0.167011 0.134505 0.131498 0.181299

A4 0.24 0.190241 0.214117 0.172443 0.125382 0.188437

A5 0.2 0.247543 0.388397 0.420592 0.30581 0.312469

121

APPENDIX D.11


TO ‘TIME TO MARKET’

Table D.25 Average of all responses for ‘Time to Market’


A1-A2 1.149

A1-A3 1.103

A1-A4 0.751

A1-A5 0.833

A2-A3 1.463

A2-A4 1.885

A2-A5 1.563

A3-A4 2.266

A3-A5 1.816

A4-A5 1.738

Table D.26 Pairwise comparison for links with respect to ‘Time to Market’

Time to Market A1 A2 A3 A4 A5

A1 1 1.149 1.103 0.751 0.833

A2 0.870322 1 1.463 1.885 1.563

A3 0.906618 0.683527 1 2.266 1.816

A4 1.331558 0.530504 0.44131 1 1.738

A5 1.20048 0.639795 0.55066 0.57537 1

Column Total 5.308978 4.002826 4.557967 6.477374 6.95

Table D.27 Normalised matrix for pair-wise comparison of links w.r.t. ‘Time to Market’


of links

A1 0.18836 0.287047 0.241994 0.115942 0.119856 0.19064

A2 0.163934 0.249823 0.320976 0.291013 0.224892 0.250128

A3 0.170771 0.170761 0.219396 0.349833 0.261295 0.234411

A4 0.250812 0.132532 0.096821 0.154384 0.250072 0.176924

A5 0.226123 0.159836 0.120813 0.088828 0.143885 0.147897

99

APPENDIX D.1

Avinash D. Sarode

Research Scholar

Navi Mumbai. Phone: 9819936185

Email: [email protected]

Dear participant,

As a part of my Research work, I have taken up a research work on the important

topic of Performance of Supply Chain Management. I have received the research fund

from Mumbai University to carry this work.

Supply chain is a continuous process from raw material to finished goods via each

traditional distinct function such as forecasting, purchasing, manufacturing, distribution,

and sales and marketing. So improvement of this business integration enables the

management to focus upon managing the core business. So supply chain consists of

different levels and it is a network of companies which influence each other. The

complexity and the large network affects one another’s performance. So how manager

choose the most optimum supply chain best suited for its particular industry.

This questionnaire is precisely designed to reveal the importance each criteria

plays in the SCM selection problem so that the selection problem in each level is tackled

effectively. You, being a person in the industry will be in a right position to give the

necessary information needed for this research. I request you to respond to the questions

frankly and honestly and be the expert resources for this study. Your responses will be kept

strictly confidential and the information provided by you will be used only in connection

with the above mentioned research. Also attempt will be made to share the aggregate

results of this study with the respondents. Thank you very much for your time and

cooperation. You and your organization’s help in carrying out this endeavor is greatly

acknowledged.

Thanking you

Sincerely Yours,

Avinash D Sarode

100

QUESTIONNAIRE

Section 1: Organizational Profile:

1. Name of organization (optional):

2. Name (optional):

3. Designation in the organization:

4. Email address or phone number (optional):

Please tick the suitable option wherever applicable

5. You area of work in the organization.

a) Supplier b) Operations (Engg) c) Marketing d) Distribution e) Customer

6. Please indicate your sector.

a) Manufacturing b) Automobile c) FMCG d) Other

Section 2: Questionnaire:

Please answer the following questions regarding the relevance of given parameters on each

other. You know that supply chain is the function of supplier, operation (Manufacturing),

distribution and customer.

Now we have selected a Links between them are as follows. You have to rate

which is the weak link in supply chain

Details about links:-

Inbound Logistics- A1 The link between the supplier and operation

Operations- A2 The operation functions will include evaluation of facilities

Marketing/ Sales- A3 This will include dealer network

Outbound Logistics-A4 Distribution channel

After sales service- A5 This function will evaluate important element i.e. customer

Please or x cross on the appropriate box.

101 Evaluation Items (Alternatives with regard to Quality)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Quality

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Visibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

102

Evaluation Items (Alternatives with regard to Trust)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Trust

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

innovative 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

103

Evaluation Items (Alternatives with regard to Delivery Reliability)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Delivery Reliability

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Flexibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

104

Evaluation Items (Alternatives with regard to Cost)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Cost

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Technology 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

105

Evaluation Items (Alternatives with regard to Service)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Service

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Time to Market

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

106

APPENDIX D.2

Avinash D. Sarode

Research Scholar



Dear participant,











This questionnaire is precisely designed to reveal the importance each criteria plays

in the SCM selection problem so that the selection problem in each level is tackled








acknowledged.

Thanking you

Sincerely Yours,

Avinash D Sarode

107

QUESTIONNAIRE



2. Name (optional):




5. You area of work in the organization.

a) Supplier b) Operations (Engg) c) Marketing d) Distribution e) Customer

6. Please indicate your sector.

a) Manufacturing b) Automobile c) FMCG d) Other

Section 2: Questionnaire:

Please answer the following questions regarding the relevance of given parameters on each

other. You know that supply chain is the function of supplier, operation (Manufacturing),

distribution and customer.

Now we have selected a Links between them are as follows. You have to rate

which is the weak link in supply chain

Details about links:-

Inbound Logistics- A1 The link between the supplier and operation

Operations- A2 The operation functions will include evaluation of facilities

Marketing/ Sales- A3 This will include dealer network

Outbound Logistics-A4 Distribution channel

After sales service- A5 This function will evaluate important element i.e. customer

Please or x cross on the appropriate box.

108 Evaluation Items (Alternatives with regard to Quality)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Quality

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Visibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

109 Evaluation Items (Alternatives with regard to Trust)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Trust

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

innovative 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

110

Evaluation Items (Alternatives with regard to Delivery Reliability)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Delivery Reliability

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Flexibility 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

111

Evaluation Items (Alternatives with regard to Cost)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Cost

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Technology 9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

112 Evaluation Items (Alternatives with regard to Service)

A-Link 1

B-Link 2

C-Link 3

D-Link 4

E-Link 5

Service

Absolu

tely

More

Impo

rtant

Very

Stro

ngly

Mo

re Im

porta

nt

Stro

ngly

More

Importa

nt

Weekly

More

Impo

rtant

Equa

lly

Weekly

More

Impo

rtant

Stro

ngly

More

Importa

nt

Very

Stro

ngly

Mo

re Im

porta

nt

Absolu

tely

More

Impo

rtant

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

Time to Market

9 8 7 6 5 4 3 2 1 1/2 1/3 1/4 1/5 1/6 1/7 1/8 1/9

A-Link 1 B-Link 2

A-Link 1 C-Link 3

A-Link 1 D-Link 4

A-Link 1 E-Link 5

B-Link 2 C-Link 3

B-Link 2 D-Link 4

B-Link 2 E-Link 5

C-Link 3 D-Link 4

C-Link 3 E-Link 5

D-Link 4 E-Link 5

97

APPENDIX C.3

Table C.3 Pilot Study Responses

1 2 3 4 5 ∑(SUM)

X

bar

1 QUALITY

1.1 Customer satisfaction 1 5 4 3 5 4 21 4.2

1.2 Customer response time 2 5 5 4 5 4 23 4.6

1.3 Lead time 3 4 2 3 3 4 16 3.2

1.4 On-time delivery 4 5 4 4 5 3 21 4.2

1.5 Fill rate 5 5 3 3 4 4 19 3.8

1.6 Stock-out probability 6 4 1 2 2 3 12 2.4

1.7 Accuracy 7 5 4 4 4 4 21 4.2

1.8 Base of communication 8 5 5 4 5 5 24 4.8

1.9 Process flexibility 9 5 4 3 4 4 20 4

1.1 Percentage rejections 10 1 1 2 2 2 8 1.6

1.11 Inspection methods and plans 11 5 4 3 3 3 18 3.6

1.12 Warranty claims 12 3 2 2 2 4 13 2.6

1.13 Availability of test equipment 13 5 5 3 3 3 19 3.8

1.14 Adherence of TQM concept 14 4 4 3 4 4 19 3.8

2 VISIBITITY

2.1 Time 15 5 4 3 3 4 19 3.8

2.2 Accuracy 16 5 5 4 2 4 20 4

3 TRUST

3.1 Consistency 17 5 5 4 4 4 22 4.4

4 INNOVATIVENESS

4.1 Warranty and claim policies 18 3 3 3 3 4 16 3.2

4.2 Repair turnaround time 19 2 4 3 4 3 16 3.2

5 DELIVERY RELIABILITY

5.1 Delivery performance 20 4 5 4 5 3 21 4.2

5.2 Fill rate 21 4 3 3 3 3 16 3.2

5.3 Order fulfillment lead time 22 5 3 3 3 4 18 3.6

5.4 Perfect order fulfillment 23 5 5 4 3 4 21 4.2

6 FLEXIBILITY AND

RESPONSIVENESS

6.1 Supply chain response time 24 5 2 3 4 4 18 3.6

6.2 Production flexibility 25 5 4 3 3 4 19 3.8

7 COST

7.1 Total logistics management cost 26 4 3 3 4 4 18 3.6

7.2 Process capability 27 4 4 3 5 4 20 4

98

7.3 Defects 28 1 2 2 1 1 7 1.4

7.4 Distribution cost 29 5 3 3 2 3 16 3.2

7.5 Manufacturing cost 30 3 3 3 2 2 13 2.6

7.6 Inventory cost 31 4 2 3 2 2 13 2.6

7.7 Warehouse cost 32 4 3 2 3 2 14 2.8

7.8 Incentive cost and subsidies 33 3 2 3 3 3 14 2.8

7.9 Intangible cost 34 3 3 3 2 1 12 2.4

7.1 Overhead cost 35 4 1 3 3 2 13 2.6

7.11 Sensitivity to long-term cost 36 4 3 3 2 3 15 3

8 TECHNOLOGICAL

CAPABILITY

8.1 Product and process facilities 37 5 5 3 4 3 20 4

8.2 Skill and manpower 38 5 4 4 5 3 21 4.2

8.3 Customised services 39 5 3 4 4 2 18 3.6

8.4 Cost evaluation 40 5 4 3 3 3 18 3.6

8.5 New item development 41 5 3 3 4 4 19 3.8

9 SERVICE

9.1 On-time delivery 42 5 5 4 5 4 23 4.6

9.2 Base of communication 43 5 3 4 4 5 21 4.2

9.3 Response to changes 44 4 5 3 3 4 19 3.8

9.4 Process flexibility 45 5 4 4 4 4 21 4.2

9.5 Customer satisfaction 46 5 4 4 5 4 22 4.4

10 TIME TO MARKET

10.1 Deliver product to market quickly 47 5 4 4 2 4 19 3.8

10.2 First in the market in introducing

new product 48 5 5 3 4 2 19 3.8

10.3 Time to market lower than industry

average 49 4 4 2 4 4 18 3.6

10.4 Fast development cycle 50 5 4 3 3 2 17 3.4

178

3.56

85

APPENDIX C.1

Avinash D. Sarode

Research Scholar



Dear participant,




















acknowledged.

Thanking you

Sincerely Yours

Avinash D Sarode

86

Definitions of certain terms found in this questionnaire:

1. Quality: Quality is customer satisfaction or fitness for use.

2. Visibility: To improve the quality of information transfer by having a more visible

information sharing system. Visibility for a supply chain is important for accurate

and fast delivery of information.

3. Trust: Trust is a relationship of reliance between the client and his vendor. A

trusted vendor is presumed to seek to fulfill policies, ethical codes, law and their

previous promises.

4. Innovativeness: To encourage new ideas, processes and solutions by all employees

of the firm.

5. Delivery reliability: The correct product, to the correct place and to the correct

customer/manufacturer at the correct time, in perfect condition and packaging, in

the correct quantity with the correct documentation, to the correct customer.

6. Flexibility and Responsiveness: How quickly a supply chain delivers the product

to the customer/manufacturer. Or flexibility is the organizational ability to meet an

increasing variety of customer expectations without excessive cost, time

disruptions or loss- increasing the range of products available and improving

performance and response.

7. Resource utilization: To obtain the best performance by using all resources, in a

well organized and optimum way.

8. Cost: The price at which the goods or services are purchased from the supplier.

9. Assets: how efficiently a company manages assets to satisfy demand. Includes

fixed assets and working capital.

10. Technological capability: The ability of an organization to handle or use

technology or technology can be defined simply as knowledge.

11. Service: Providing or meeting customer expectations with respect to time.

12. Time to market: An organization is capable of introducing new products faster

than major competitors.

87

QUESTIONNAIRE



2. Year of establishment (optional):

3. Name (optional):




6. Your area of work in the organization.

a) Supply chain b) Operations c) IT/MIS d) Marketing

e) Purchasing f) Planning g) Engineering h) Sales

i) Other (Please specify)……

7. Please indicate the sector of your organization.

a) Manufacturing b) Automobile c) FMCG d) Pharmacy

e) Construction f) InfoTech g) Oil & gas h) Processing

i) Other (Please specify)

8. Please indicate the number of employees in your organization.

a) Less than 100 b) 101 to 500 c) 501 to 1000

d) 1001 to 3000 e) greater than 3000

9. Please indicate the approximate annual turnover of your organization.

a) Less than 5 crores b) 5 to 25 crores c) 25 to 100 crores

d) 100 to 500 crores e) more than 500 crores

10. Please indicate your current number of suppliers.

a) Less than 20 b) 20 to 250 c) more than 50 d) cant say

11. Please indicate the number of items your organization purchases from the suppliers.

a) Less than 25 b) 25 to 100 c) 100 to 500 d) more than 500

12. Please indicate whether the vendor selection decision maker in your organization is

a) Single individual b) Members in the department c) Cross functional

team cross different departments

Section 2: Questionnaire

88

Each parameter can be classified into five categories depending on its

importance in the Supplier selection process.

Please tick the appropriate column for each parameter.

Very Low Moderate Very high

1 3 5

I----------I---------I---------I--------I

How would you rate the following parameters when selecting

a supplier?

1

QUALITY

Very

Low Low Moderate high

very

high

1.1 Customer satisfaction

1.2 Customer response time

1.3 Lead time

1.4 On-time delivery

1.5 Fill rate

1.6 Stock-out probability

1.7 Accuracy

1.8 Base of communication

1.9 Process flexibility

1.1 Percentage rejections

1.11 Inspection methods and plans

1.12 Warranty claims

1.13 Availability of test equipment

1.14 Adherence of TQM concept

2

VISIBITITY

Very


very

high

2.1 Time

2.2 Accuracy

3 TRUST

Very


very

high

3.1 Consistency

4 INNOVATIVENESS

Very


very

high

4.1 Warranty and claim policies

4.2 Repair turnaround time

89


Very


very

high

5.1 Delivery performance

5.2 Fill rate

5.3 Order fulfillment lead time

5.4 Perfect order fulfillment

6 FLEXIBILITY AND

RESPONSIVENESS

Very


very

high

6.1 Supply chain response time

6.2 Production flexibility

7

COST

Very


very

high

7.1 Total logistics management cost

7.2 Process capability

7.3 Defects

7.4 Distribution cost

7.5 Manufacturing cost

7.6 Inventory cost

7.7 Warehouse cost

7.8 Incentive cost and subsidies

7.9 Intangible cost

7.10 Overhead cost

7.11 Sensitivity to long-term cost

8 TECHNOLOGICAL

CAPABILITY

Very

Low Low Moderate High

very

high

8.1 Product and process facilities

8.2 Skill and manpower

8.3 Customised services

8.4 Cost evaluation

8.5 New item development

90

Section 3: Suggestions:

1. Please specify other important parameters used in vendor selection other than the above

mentioned for selecting a supplier.

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_______________

2. Please present your views on this questionnaire and your suggestions on improving it.

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________

9

SERVICE

Very


very

high



9.3 Response to changes



10

TIME TO MARKET

Very


very

high

10.1 Deliver product to market quickly

10.2 First in the market in introducing new

product


average

10.4 Fast development cycle

91

APPENDIX C.2

Avinash D. Sarode

Research Scholar



Dear participant,




















acknowledged.

Thanking you

Sincerely Yours

Avinash D Sarode

92

Definitions of certain terms found in this questionnaire:

1. Quality: Quality is customer satisfaction or fitness for use.

2. Visibility: To improve the quality of information transfer by having a more visible

information sharing system. Visibility for a supply chain is important for accurate

and fast delivery of information.

3. Trust: Trust is a relationship of reliance between the client and his vendor. A

trusted vendor is presumed to seek to fulfill policies, ethical codes, law and their

previous promises.

4. Innovativeness: To encourage new ideas, processes and solutions by all employees

of the firm.

5. Delivery reliability: The correct product, to the correct place and to the correct

customer/manufacturer at the correct time, in perfect condition and packaging, in

the correct quantity with the correct documentation, to the correct customer.

6. Flexibility and Responsiveness: How quickly a supply chain delivers the product

to the customer/manufacturer. Or flexibility is the organizational ability to meet an

increasing variety of customer expectations without excessive cost, time

disruptions or loss- increasing the range of products available and improving

performance and response.

7. Resource utilization: To obtain the best performance by using all resources, in a

well organized and optimum way.

8. Cost: The price at which the goods or services are purchased from the supplier.

9. Assets: how efficiently a company manages assets to satisfy demand. Includes

fixed assets and working capital.

10. Technological capability: The ability of an organization to handle or use

technology or technology can be defined simply as knowledge.

11. Service: Providing or meeting customer expectations with respect to time.

12. Time to market: An organization is capable of introducing new products faster

than major competitors.

93

QUESTIONNAIRE



2. Year of establishment (optional):

3. Name (optional):




6. Your area of work in the organization.

a) Supply chain b) Operations c) IT/MIS d) Marketing

e) Purchasing f) Planning g) Engineering h) Sales

i) Other (Please specify)……

7. Please indicate the sector of your organization.

a) Manufacturing b) Automobile c) FMCG d) Pharmacy

e) Construction f) InfoTech g) Oil & gas h) Processing

i) Other (Please specify)

8. Please indicate the number of employees in your organization.

a) Less than 100 b) 101 to 500 c) 501 to 1000

d) 1001 to 3000 e) greater than 3000

9. Please indicate the approximate annual turnover of your organization.

a) Less than 5 crores b) 5 to 25 crores c) 25 to 100 crores

d) 100 to 500 crores e) more than 500 crores

10. Please indicate your current number of suppliers.

a) Less than 20 b) 20 to 250 c) more than 50 d) cant say

11. Please indicate the number of items your organization purchases from the suppliers.

a) Less than 25 b) 25 to 100 c) 100 to 500 d) more than 500

12. Please indicate whether the vendor selection decision maker in your organization is

a) Single individual b) Members in the department c) Cross functional

team cross different departments

Section 2: Questionnaire

94

Each parameter can be classified into five categories depending on its

importance in the Supplier selection process.

Please tick the appropriate column for each parameter.

Very Low Moderate Very high

1 3 5

I----------I---------I---------I--------I

How would you rate the following parameters when selecting

a supplier?

1

QUALITY

Very


very

high


1.2 Customer response time

1.3 Lead time


1.5 Fill rate

1.6 Stock-out probability

1.7 Accuracy



1.1 Percentage rejections

1.11 Inspection methods and plans

1.12 Warranty claims

1.13 Availability of test equipment

1.14 Adherence of TQM concept

2

VISIBITITY

Very


very

high

2.1 Time

2.2 Accuracy

3 TRUST

Very


very

high

3.1 Consistency

4 INNOVATIVENESS

Very


very

high

4.1 Warranty and claim policies

4.2 Repair turnaround time

95


Very


very

high

5.1 Delivery performance

5.2 Fill rate

5.3 Order fulfillment lead time

5.4 Perfect order fulfillment

6 FLEXIBILITY AND

RESPONSIVENESS

Very


very

high

6.1 Supply chain response time

6.2 Production flexibility

7

COST

Very


very

high

7.1 Total logistics management cost

7.2 Process capability

7.3 Defects

7.4 Distribution cost

7.5 Manufacturing cost

7.6 Inventory cost

7.7 Warehouse cost

7.8 Incentive cost and subsidies

7.9 Intangible cost

7.10 Overhead cost

7.11 Sensitivity to long-term cost

8 TECHNOLOGICAL

CAPABILITY

Very


very

high

8.1 Product and process facilities

8.2 Skill and manpower

8.3 Customised services

8.4 Cost evaluation

8.5 New item development

96

Section 3: Suggestions:

1. Please specify other important parameters used in vendor selection other than the above

mentioned for selecting a supplier.

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_______________

2. Please present your views on this questionnaire and your suggestions on improving it.

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________

9

SERVICE

Very


very

high



9.3 Response to changes



10

TIME TO MARKET

Very


very

high

10.1 Deliver product to market quickly

10.2 First in the market in introducing new

product


average

10.4 Fast development cycle

84

APPENDIX B.2

83

APPENDIX B.1

Table B.1 Average random index (RI) based on matrix size [97]

N 1 2 3 4 5 6 7 8 9 10 11 12

RCI 0 0 .052 0.89 1.11 1.25 1.35 1.40 1.45 1.49 1.51 1.48

The recommended CR range varies according to the size of the matrix, i.e.

0.05 for a 3 x 3 matrix,

0.08 for a 4 x 4 matrix and

0.1 for all larger matrices, n≥5.

Saaty’s fundamental scale. (Adapted from Saaty)

Preference

weights/

Level of

importance

Definition Explanation

1

3

5

7

9

2,4,6,8

Reciprocals

Equally preferred

Moderately

Strongly

Very Strongly

Extremely

Intermediate

Values

Reciprocals for

inverse

comparison

Two activities contribute equally to the objective

Experience and judgement slightly favour one activity

over another

Experience and judgement strongly or essentially favour

one activity over another

An activity is strongly favoured over another and its

dominance demonstrated in practice

The evidence favouring one activity over another is of

the highest degree possible of affirmation

Used to represent compromise between the preferences

listed above

Documents

APPENDIX A.1 Table A.1 Questionnaire for Customer S.N ...shodhganga.inflibnet.ac.in/bitstream/10603/5397/11/11_appendices.pdf · Table A.1 Questionnaire for Customer Which of the