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Customer Service Representative The Position: Performs a variety of accounting duties involved in the billing and payment processing for the City; performs other duties related to generating, collecting, processing, and recording City revenue including parking citation processing and billing, transit product sales, merchant permit processing, dog licensing, utility and sewer billing, dispatching Service Technicians, special event permits, film per- mits, and researching information for other Departments; and performs a variety of customer service functions including providing assis- tance and information to the public regarding areas of assignment. Salary: $18.91 to $24.14 per hour, plus excellent benefits. The Ideal Candidate Will: • possess two or more years of customer service experience working with a high volume of calls and in-person interactions; • be familiar with cash handling practices, possess the knowledge and skills necessary to operate a cash register/point of sale system, and have experi- ence in the areas of billing, collections, payment processing, and financial recordkeeping; • possess strong organizational, time management, and communication skills (written and verbal), and excellent attention to detail; and possess the necessary skills to work alone as well as in a team setting, be a self-starter, and able to multi-task in a fast-paced office environment. Minimum Qualifications: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be: Education: Equivalent to the completion of the twelfth grade with specialized training in customer service or a related field. Experience: Two years of increasingly responsible cus- tomer service and clerical accounting experience.

Customer Service Representative - CalOpps · Customer Service Representative This supplemental questionnaire is designed to obtain additional information about your education, training,

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Page 1: Customer Service Representative - CalOpps · Customer Service Representative This supplemental questionnaire is designed to obtain additional information about your education, training,

Customer Service Representative

The Position: Performs a variety of accounting duties involved in the billing and payment processing for the City; performs other duties related to generating, collecting, processing, and recording City revenue including parking citation processing and billing, transit product sales, merchant permit processing, dog licensing, utility and sewer billing, dispatching Service Technicians, special event permits, film per-mits, and researching information for other Departments; and performs a variety of customer service functions including providing assis-

tance and information to the public regarding areas of assignment.

Salary: $18.91 to $24.14 per hour, plus excellent benefits.

The Ideal Candidate Will: • possess two or more years of customer service experience working with a

high volume of calls and in-person interactions; • be familiar with cash handling practices, possess the knowledge and skills

necessary to operate a cash register/point of sale system, and have experi-ence in the areas of billing, collections, payment processing, and financial recordkeeping;

• possess strong organizational, time management, and communication skills (written and verbal), and excellent attention to detail; and

• possess the necessary skills to work alone as well as in a team setting, be a

self-starter, and able to multi-task in a fast-paced office environment.

Minimum Qualifications: Any combination of education

and experience that would likely provide the required

knowledge and abilities is qualifying. A typical way to

obtain knowledge and abilities would be:

Education: Equivalent to the completion of the twelfth

grade with specialized training in customer service or a

related field.

Experience: Two years of increasingly responsible cus-

tomer service and clerical accounting experience.

Page 2: Customer Service Representative - CalOpps · Customer Service Representative This supplemental questionnaire is designed to obtain additional information about your education, training,

Benefits:

Defined Benefit / Pension Plan: Retirement benefits calculated based on employee’s years of service, age at retirement, and final compensation (average salary over a specified period of employ-ment); Deferred Compensation: 457 available with immediately vested City match and/or contribution; Basic Life Insurance for employees and their dependents: pro-vided at no cost; option to purchase additional life insurance at our group rate is available; Annual Leave: Vacation & sick leave combined into one account; Paid Holidays: 11 paid holidays per year; Annual Leave Cash Out: Employees can cash out accrued annual leave; Alternative Work Schedules: Many positions offer a 9/80 sched-ule with alternative Monday or Friday off; Tuition reimbursement: Reimbursement for tuition and textbooks; Coverage Start: Health, Dental and Vision coverage beginning the 1st of the month following hire date; Simi Flex Dollars: Generous City contribution which in most cases covers the full cost of family health plan premium; Health Plan: Choice of multiple PPO and HMO options from An-them, Blue Shield, Health Net, Unitedhealthcare and Kaiser; Prescription Drug Plan: Major retail options and mail order pro-gram; Dental Plan: Choice of PPO or HMO from Delta Dental; Vision Care: Provided by VSP for exams and eye wear; Employee Assistance Program (EAP): Confidential counseling and referral service to help employees and their household mem-bers resolve personal problems, provided by MHN; Optional Insurance from AFLAC: Available plans include acci-dent, cancer, hospital and critical care.

This recruitment closes when the first 100 applications are received or at 5 p.m. on February 2, 2020, whichever oc-curs first. Apply online at www.Calopps.org. Resumes are not accepted in lieu of the City’s Application form. Employment applications and supplemental question-naires must be complete, contain a minimum of ten years of experience (appropriately), and list gaps of employment.

Selection Process: Candidates who possess the best combi-nation of qualifications will be invited to the interview or testing process.

Applicants seeking Veteran’s Preference must submit form DD214.

Reasonable Accommodation: In compliance with the Ameri-cans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Divi-sion, in writing.

City of Simi Valley Human Resources

2929 Tapo Canyon Road

Simi Valley, CA 93063

www.simivalley.org

Questions? Contact Human Resources via e-mail at [email protected] or call (805) 583-6336.

The provisions on this announcement do not

constitute an expressed or implied contract, and

any provision contained in this announcement

may be modified or revoked at any time.

Page 3: Customer Service Representative - CalOpps · Customer Service Representative This supplemental questionnaire is designed to obtain additional information about your education, training,

CS Representative 2020

CITY OF SIMI VALLEY Supplemental Employment Questionnaire

Customer Service Representative This supplemental questionnaire is designed to obtain additional information about your education, training, and experience as it relates to this position. Please answer the following questions clearly and concisely using a separate sheet of paper.

Answers to these questions may be evaluated and scored to determine the best qualified candidates to continue in the selection process. Be specific and thorough in answering the questions and do NOT indicate “See Resume” or “See Application”. Applications submitted without responses or with limited responses may not be considered for this position. Please note all information provided on your application, including these questions, are subject to verification.

1. I have read and understand the instructions.

o Yes

o No

2. Please describe your customer service experience, including explaining billing to customers. Indicate whether this experience includes telephone and/or over-the-counter customer interaction. Include where and when (names of employers and dates of employment) you obtained this experience.

3. Please describe your experience using a cash register or point-of-sale system, and explain your cash handling duties. Include where and when (names of employers and dates of employment) you obtained this experience.

4. Customer Service Representatives work with constant interruptions. Are you able to work under these circumstances and if so, how do you ensure the timeliness and accuracy of your work? In your response, include when (dates) and where (employer) you gained this experience.

5. Incumbents of this position must also multi-task and frequently reprioritize their assignments to meet competing deadlines. Describe your experience working under these conditions and the methods you have found to be most useful. Also include in your response when (dates) and where (employer) you gained this experience.

6. Describe your computer experience and include the name of the system(s)/software you used and tasks you performed in your response. For example, list your experience with Microsoft Word, Microsoft Excel, and/or data base/financial software.

Please sign and date the questionnaire and attach it to your completed City of Simi Valley application.

“I declare the statements on this supplemental questionnaire are true and correct to the best of my knowledge.”

_____________________________________ Name (please print)

_____________________________________ _____________________ Name (signature) Date