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WEBSITE DESIGN AND RE-‐BUILD RFP
CLIENT Ms. Patricia Ritter-‐ Art on Porcelain LLC 510-‐612-‐0969 -‐ [email protected] Chandler, Arizona, 85249 USA
Project Overview: This project would be to update www.artonporcelain.net, an existing ecommerce site that acts as an online market place similar to www.artfire.com.
• The MAIN purpose of this redesign will be to simplify the existing site. • Simplify existing sites essential features. Other non essential features will be
eliminated. • Shipping is a big issue. This aspect of the site need to be simplified. Ebay has
a good one. • Uploading images needs to be simplified. We now have multiple cropping
sizes and it is too hard to keep track of them. The users should be able to use one size for all uploads.
• Each seller creates his or her own stores with a different look and feel. They are able to customize their own site. This is hard to do. It needs to be easier to upload an avatar and banner etc.
• There will be flat fee for every studio. There will be one price for a studio. No free studio’s. Vendors will have the ability to buy space on the front page by using ads.
• There will be free pages for Non Profits to advertise club meetings, etc. This will be made possible only by the admin of the site.
• A Teachers forum will be used for the general public to ask questions about the art form and how it is done etc. (This will be free for customers to access. But only paid subscribers can be teachers of the forum.
• There will be a search to find a teacher/vendor by name or studio name. Each will be able to have a page to list the name of their studio, hours or operation, classes etc.
• There will also be an area where art shows, seminars and schools will be able to post their events for a fee.
• This website will provide a platform where the database administrator can add or disable from the system. This also needs to be simplified.
o Vendor can download information from the database and also view various reports that are available.
o It will provide a knowledge base for the user to get the required information.
• The current event calendar and the process to list an event is to hard. It needs to be simplified. The dates and times are to hard.
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• No studio should show up in searches or viewable on the site until all the required information is completed by the user to be a published studio.
• I want to have the different ads that we offer now, but one system and one
price that can be changed by the admin. They should all be located in the same space and have the same system to operate.
o Spotlite needs to be minutes not hours.
• Admin has ability to sell/ad and update banners on the site. • We need to simplify the back end for studio owners. Way too much to do and
very difficult to use. o Not so many emails to users, paid packed shipped etc. o Listing and finding a listing on the back end should have a search so
you do not have to scroll through pages of product listings. • You should be able to search for Events from the Home page. • Be able to have an online webinar for an additional fee in each studio. • Change/slimplify admin side of catagory system • Site admin should have ability have sales reports like the rest of the site
Details of the project
• Database designing • Web based Application • HTML and GUI coding • Functionality coding • Functionality, validation and usability testing • Database importing • Search engine optimization • Training, provided with instruction manuals on website/database
structure and maintenance • Project deployment schedule
Salient features of the project
• Flexible system and user friendly • The web site should include all standard security features and should
implement the current best practices for design of all sites for security, quality, etc
• Information will be kept private, security and hacker proof. • Client/server model for relationship between backend admin/users. • Web based, fast and yet simple, easy, to load. • 24/7 accessibility • Modular development making it easy to add features later • Search engine optimized
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• Easy manageable for end user and administrator • Testing for all browsers compatibility • Extensive site search features for all • Site map • CSS style sheets • Content Management • Site will be copy writed. Must not be able to copy it. • Users do not have to register to buy • Multiple payment methods • Add upgrades automatically
Basic Features: • User Registration
• Customer • Vendor
• Profile Management • Seller Section • Forums/blogs
• Site blog • Vendor individual blogs
• Feedback • For buyer and seller
• FAQ • Reporting system to tag bad users etc. • Product Management • Sales & Consignments for sellers • Category Management • Social media integration
• Face Book, Twitter, Instagram etc • Generic web e-‐mails for all users • Ability to have monthly newsletters that can be downloaded • Catalog that can be downloaded • Email can be automatically sent to users main email • Content Management System • Backend Management (registered sellers etc.)
Front-‐end • Home • Shop • Log in • Join now • Sell • Interact
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• News o Did you Know o Interact o Just for fun o How its made
• Shopping Cart • Contact • Support • FAQ • Terms of Service • About Us • Press • Search
o Gift ideas o Advanced search o Artist o Sellers o Teacher o Events o Ask the Experts o Categories o Opportunity Knocks/Commissions
• More to Be Determined TBD
E-‐commerce Features: The admin/CMS and user/customer will have following features: Others TBD
• Admin Login • Manage Categories • Manage Sub-‐Categories • Manage products • Manage Transactions • View sold product details/Manage Sells Activity • Have a Gallery of work • Receive E-‐Mails that are forwarded to a users account • Reports like Google back end • Shopping cart setup • General store settings • Display settings • Email settings • Product catalog send to customers (option) automatic pdf mail form • Specials, discounts, and other marketing features
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• Shipping options • Payment options • Order management • UNLIMITED Active Listings • Full Custom Fusion Studio • Personal Domain / URL • Preferred Placement in Searches • Customization Options • Up to 6 Pictures Per Product • Up to 10 Studio Categories • Multiple Quantity for Items • Community Interaction • Social Media Promotion Tools • Rapid Cart (sell on your blog!) • Add Custom Widgets in Studio (like Face Book Kiosk) • Integrated Payment Processing • Google Analytics & Site Statistics • Global Shipping Profiles • Social Media Resource Library • Live Instant Flagging • Unlimited Item Of The Hour • Face book -‐ Kiosk Application • Full Feature Studio Blog • Fast, One-‐Page Listing Process • Sticky Cart (reserves buyers item) • Fast, Accurate Filtered Site Search • One Button Relist • Vacation Mode & Sales Mode • Education/Training/Support • Listings SEO Optimized • Google Base (Auto Submitted) • View Prices in Any Currency • Artisan Profile with Photo • Credibility Program (Artifacts) • No Third Party Ads on Listings • Increased Trend Pages Exposure
o Pay extra for highlight on front page etc. • Increased Gift Guide Exposure • Coupon Codes with Tracking • Customizable Bio Options • Help Section
o Sellers o Buyers
• How to’s for help section on all features of site
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User/customer
• Brows Products • Buy Products • View Final Order • Multiple Payment Method • Receive E-‐Mails that forward to main email • Send wish list to others • Connect to Amazon wish list
Roles definitions Guest is not a logged in user. They would be able to:
• Browse and search website stores content, etc. • Login • Register as user without having a studio • Buy
Buyer/ registered users are logged in the system. • Buy products online • Participate in blogs • Have a wishlist they can forward to Amazon and or others
Sellers would be the registered users that are paying a fee to the administrator • Buy products online • Participate in teacher blog • View events calendars • View teachers pages • Participate in site blog • Can register to build their individual stores and sell the products online from
the site and can manage their payments from the buyer-‐ • (The commission to the site owner will be added at a later date) • Events are schools that want to advertise their events to users/sellers on the
site Administrator -‐ Administrator is able to manage all aspects of the system. PROJECT FEATURES HOME PAGE • Register • Sign in • Shop • Sell • Ask the Expert-‐Teacher Forum • News • Events • Blogs
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• Shopping Cart • Browse and or search Product/studio/teacher Front-‐end
• Home • Shop • Log in • Join now • Sell • Interact • News
o Did you Know o Featured Artist o Interact o Just for fun o How its made
• Shopping Cart • Contact • Support • FAQ • Terms of Service • About Us • Press • Search
o By color o Gift ideas o Advanced search o Artist/name o Event/name o Teacher/name o Ask the Experts o Categories
• More to Be Determined TBD o Shipping o Gifts o Coupons o Sales
• PAINTING-‐FINE ART
o Landscapes o Women o Children o Men o Floral o Animals o Pets
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o Folk Art o Wedding o Illustration o Cartoon o Art Deco o Commissioned o Home Décor o Furniture o More TBD
• SEASONAL
o Christmas ! Ornaments
o Valentines Day o Easter o Eggs o Halloween o Thanksgiving o New Years o Spring o Fall o Winter o Summer o Fourth of July o Saints Patrick’s Day o Mothers Day o Fathers Day o (Other foreign holidays to be determined) o More TBD
• DOLLS
o Vintage o Draped o Sculpted o Painted o More TBD
• MINATURES
o Landscapes o Women o Children o Men o Floral o Animals o Folk Art
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o More TBD
• JEWLERY o Earrings o Necklace o Pins o Bracelet o Rings o More TBD
• SCULPTURE -‐ etc.
o Landscapes o Women o Children o Men o Floral o Animals o Folk Art o Baskets o Pets o Retro/Kitsch o Seasonal o More TBD
• MIXED MEDIA -‐ etc
o Glass o Sculpture o Metal o Hand assembled o Novelty o More TBD
• SUPPLIES -‐ etc
o Paint o Brushes o White porcelain o Bisque o Tools o Other o Patterns and studies o Handmade supplies o Vintage supplies o Jewelry supplies
! Beads ! Etc
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o More TBD
• TEACHERS o Classes o Instruction o Shop location and hours
• ANTIQUES
o Signed o Collectibles o Vintage o Jewelry o Porcelain o Sculpture o Studies o Postcards o More TBD
• Privacy & Security • Connect with Social Networking site • Feedback
o Can’t leave feedback for self o Can only leave feedback if registered
• Terms and Conditions • Privacy • FAQ • Contact Us USER REGISTRATION/BUYER To create a new registered user:
• Guests fill in the «User» entity data with password in 2 fields. • If the passwords don't match, warning is shown and Guest is returned to
previous step, they will not have to re enter previous information • If the email is already used, the system offers Guest to reenter the data or
retrieve password. • E-‐mail/ID and password provided by the user during registration, email
along with the password would be used to log into the system. • All the registration information will be editable by user in future. • After getting registered on the site user will receive a registration
confirmation E-‐mail.
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• If no problems occur, the new user is created and Guest becomes logged in as the new free user.
USER REGISTRATION/ SELLERS
• Seller fills in the «User» entity data with password in 2 fields. • If the passwords don't match, warning is shown and seller is returned to
previous step, they will not have to re enter previous information • If the email is already used, the system offers to reenter the data or
retrieve password. • The system offers the seller to fill in a profile. (All information must be
completed by seller, name address, phone etc or will not be able to sell.) • Seller will then be offered to buy subscription package
! Package will cost a monthly fee or a larger block of time for a reduced price
! Seller must leave credit card information to use site, this must be able to be verified by the system that it is current and correct.
! The seller will automatically be charged the monthly fee unless cancelled. There will be a 30-‐day cancellation policy.
• User/buyer can change the language and the system will show the appropriate transaction for the translated entities.
• Using this E-‐mail user will be able to confirm registration. • If the user fails to confirm his registration after a particular interval of
time his information will be removed or deleted from the site and he will not be charged. He must then start the registration process from the beginning.
Registration elements • First name [Text] • Last name [Text] • Email [Text, unique] • Password. [Text, stored in database] • Security Question [Select from Dropdown] • Security Answer • Sellers Select package Subscription Management
• The Seller has to choose the subscription plan to create their store and get the features and functionality
• The subscription package describes how much a user should pay for becoming a seller and how long this status will last.
The subscription package will have the following fields:
• Name, address, phone, email • Length. Number in Months Etc • Sellers, would choose one subscription package and would be able to:
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• Buy subscription package. o Renew Subscription
Login • Guest • Sellers • Administrator user • New users
Steps: Email address used during the initial registration.
• If a Login Name/Password is not found in the database for that particular e-‐mail address, User will be asked for original email address and security question then e-‐mail will be sent to the user with appropriate login information.
Change Password • User can change the password after successful login.
o New password o Old password o Confirm password
Login Section • User will be asked username and password for login. • Member will get welcome message (Ex: Welcome “Username”) after
successfully logging in. ADMINISTRATION Allows administrator to browse users:
• The system shows first page of the user lists to administrator with paging. • Will have ability to delete all photos of users • Administrator could navigate the list using page controls. • Admin can view the member detail. • Admin can delete the user completely • Administrator could save or reject changes. • Admin can activate/inactivate any of the users.
Subscription Management • Admin would be able to: • List/View subscription packages. • Manage subscription package • Edit subscription package including price • Delete subscription package. • Set the features provided to the subscribed members.
PROFILE MANAGEMENT BUYER PROFILE PAGE The buyer profile page will have the following:
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• Save Shipping Profile • Upload Picture • Chat in the site blog • Chat in Teacher blog • Chat in Ask the Expert • Contact Sellers • Save Shopping Cart • Wish list/Hot list
o Send email to friend ADMINISTRATION
• Admin can disable/block buyer’s profile • Admin can add/edit/delete any information on the buyer’s page. • Admin can disable/block buyers profile • Admin can add/edit/delete any information on the buyer’s page.
SELLER PROFILE PAGE The Seller profile page will have the following:
• Save Shipping Profiles • Upload Pictures • My Products • Chat in all Forums • Contact Sellers • Wish list/Hot list items • Create "My Market"
o Google backend ADMINISTRATION
• Admin can disable/block sellers profile • Admin can add/edit/delete any information on the seller’s page. • Admin can disable/block sellers profile • Admin can add/edit/delete any information on the seller’s page.
SELLER PAGE-‐
• After login, the user can navigate to their personal account and site, backend. • Can also see how their store looks to buyers. • The vendor can choose items to sell and upload product into this site. • Can arrange their products for sale • Can assign studio categories • Profile Management • To list the item, the seller has to complete their full profile
o All Account Info. o Address o Payment to Admin (must be verified)
• Choose Payment Methods to accept payment • Upload Banner and Avatar
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• Complete Bio o The seller has to post their Bio to introduce themselves to sellers and
each other. It covers the following: • Intro • Skills & Techniques • Interests
About Vendor • Upload Pictures • Post Buying policies • Customize studio • My Products • List New Items • Choose Store fronts • Customize store • Studio Categories • Layout options • Add Widgets • Featured Gallery • Custom Gallery • Active Item • Deactivate item
The seller can keep the record of all his uploaded items in the site and the seller can perform the following action as: check all/deactivate all etc.
• Inactive Items • The seller can keep the record of all his inactive items in the site. • Shipping Profile • Shipping Profile Name • Items Ships to • Primary Shipping • Secondary Shipping • Featured Items • Featured Studio Gallery • FAQ Section • Guide • My Orders • My Purchases • Sold Items • Archived Orders • My Messages • Inbox • Send Items • Compose • Options • My Favorites
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• My Studio • My Stats • My Bio Page • My Gallery • My Widgets • My Blog etc. • My Account • Contains all the account details • Seller can add/edit/delete the account details.
ADMINISTRATION • Admin can disable all sellers profiles • Admin can manage the products uploaded by the vendor. • Manage the payment methods. • Keeps track of the subscription plan that was taken by the seller to get the
access of the several features that were set by the admin. MODULES MANAGEMENT SEARCH PAGE The request entity is used to perform searches. The entity has the following fields:
• PAINTING-‐FINE ART o Landscapes o Women o Children o Men o Floral o Animals o Pets o Folk Art o Wedding o Illustration o Cartoon o Art Deco o Commissioned o Home Décor o Furniture
• SEASONAL
o Christmas o Ornaments o Valentines Day o Easter o Eggs o Halloween o Thanksgiving o New Years
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o Spring o Fourth of July o Saints Patrick’s Day o Mothers Day o Fathers Day o (Other foreign holidays to be determined)
• DOLLS
o Vintage o Draped o Sculpted o Painted
• MINATURES
o Landscapes o Women o Children o Men o Floral o Animals o Folk Art
• JEWLERY
o Earrings o Necklace o Pins o Bracelet o Rings
• SCULPTURE
o Landscapes o Women o Children o Men o Floral o Animals o Folk Art o Baskets o Pets o Retro/Kitsch o Seasonal
• MIXED MEDIA
o Glass o Sculpture
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o Metal o Hand assembled o Novelty
• SUPPLIES
o Paint o Brushes o White porcelain o Bisque o Tools o Other o Patterns and studies o Handmade supplies o Vintage supplies o Jewelry supplies
! Beads ! Etc
• TEACHERS
o Classes o Books o Studies o Instruction
• ANTIQUES
o Signed o Collectibles o Vintage o Jewelry o Porcelain o Sculpture o Studies o Postcards
• Allows searching and browsing for results o User fills the search request fields. o System matches the fields with the listing. o The search matching the request is shown to user with paging. o User is able to navigate the list with paging controls. o User could view a desired field from the list.
PRODUCT PAGE
• All the categories would be listed on the Product page. • On selecting a category, the subcategories are listed. • All the subcategories are displayed with the number of items available.
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• Clicking on any of the categories takes the user to the Product Details Page. • The user can also search for the product by entering keywords. • The various brands offering the product will be listed on the page.
PRODUCTS MANAGEMENT (VENDOR SECTION)
• The vendors upload the products to the website. • The vendors have a page from where they can upload products to the
website. • The vendors add the products as per the category and sub-‐categories of the
choosing. • The vendors add the listing price of the product while adding the product
and quantities. • The vendor uploads all the product details.
SELLER ADMINISTRATION • Admin manages the products on the page. • Admin can add/delete the listed products. • Admin can arrange the products as per the category. • Admin can add/delete the product Image. • Admin can add/edit/delete the product price. • Admin can add/delete the products listed on the page • Admin can upload images of the product. • Admin can edit the price of the product. • Admin can manage the listings • Admin can arrange the items as per the category and sub-‐category • Admin can upload the products within the category • Admin can manage the products listings within the category • Add/edit/delete a product category • Views a store product category listings • Keeps track of the store category products list • Manage the products listed in the particular category • Manage/View the seller category
PRODUCT DETAILS PAGE
• The details of the product will be displayed on this page. • After the user clicks the product, the product details page will be displayed. • A detailed description of the product will be available on this page. • Up to (TBD) at least four images of the product will be displayed. • The user can click on the product image to enlarge it. • The user can put item in shopping cart amount in the provided box. • User can calculate shipping on the item • Tell a friend Button sends email. • Option to add the product to the wish list. • The user can ask seller questions.
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CATEGORY MANAGEMENT Buyer:
• The buyer can choose the category where he can find the list of products related to that particular category.
• The category would be as listed: [TBD] • Under the categories there would be sub categories • The Buyer can view the products of the selected category • The Buyer can select the product of the particular category and add to cart
for purchasing that product • Buyer can select the Category of the store as well as the products • Buyer can add to his shopping cart to buy at any time
SALES & OFFERS MANAGEMENT Buyer:
• Selects the Products from the Deal offers • View Product description • Add to cart • Sale price and Actual price
Seller: • Seller can provide the deal offers in their products sales • Seller can manage the everyday deals in their store
ADMINISTRATION Admin would be able to
• Add/Edit/Delete the products that are on sale • Manage the Daily deals • Manage Sellers who put the products on offers • Manage the price of the products
SHOPPING CART
• The buyer can pay the individual store owner and with respect to the product sale;
• The buyer/seller can manage, view and track their Account Details and the payment History
• Select the Product & add to cart • Check the total price of the product to purchase with shipping • Calculate Shipping Payments • Sales tax
Check out • Shipping Info • Calculate Shipping Payments • Pay To Seller • Choose Payment Methods like PayPal, Google, Amazon, Checkout etc. [most
popular ones] Credit Card Info
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• Payment Gateway like PayPal etc. login if any • Payment after order confirmation • Send confirmation email to buyer and seller after sale is complete
ADMINISTRATION Admin would be able to
• Manage the Payment section • Keep track of the shipping orders
FAQ MANAGEMENT All site users would be able to view the FAQ categories and their FAQs and could post their questions to administrator. ADMINISTRATION FAQ category Management: Categories for questions and answers. More TBD. The entity has the following fields:
• Name. Text. • FAQ items. • List. • Create FAQ category. • Edit FAQ category. • Delete FAQ category. • FAQ item Management:
Registered User would be able to: • Browse FAQ. • Question and answer.
The entity has the following fields: • Question. Text. • Answer. Text. • Categories. List. • Order, Position in the list.
Sellers individual BLOG • Users would be able view site blog and their relevant comments on each
seller’s site. Only registered sellers users would be able to:
• Post to their respective blogs • Post comment on all others blogs. • Edit their respective Blogs • Delete their respective posted Blogs • Delete their respective received Comments
ADMINISTRATION Admin can Accept/Reject all Blogs and Delete all Blogs SOCIAL NETWORKING INTEGRATION
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Provide the integration of Social Networking sites like Face book, Twitter, Instagram, Amazon wishlist etc to promote the site and maximize the SEO FEEDBACK MANAGEMENT
• The users can post feedback related to the product. • The feedback would be posted on each product page. • The user can view the feedbacks posted by other users. • The buyers and seller can post the feedback to each other.
ADMINISTRATION
• Admin keeps track of the feedback sent by the members and can reply back through emails.
• Can also delete all feedback. BLOG/FORUM An Internet Blog/forum is a web service for holding discussions.
• There would be Discussion Boards between the buyers/vendors on each vendor’s site.
o It allows people to post a message, which is visible to everyone. Other members can read it and post a reply, which will also be visible to everyone. Thus a discussion can build up without all users having to be online at the same time.
• When a new posting is created, it is given a topic or a subject. Other users may reply to topics.
• Posts display the author’s member name and reputation with a link to the member profile.
• Users cannot create new categories or subcategories. Admin can create the category/Sub category.
• Replies are shown below the topic. Users will be able to view previous and next replies in the thread.
ADMINISTRATION Admin would be able to:
• Post Blog/Forum Topics • Edit Blog/Forum • Accept/reject Forum posted by the users • Delete all Forum/Blog’s
WEB GENERIC E-‐MAILS This application would generate automatic mails/email alerts that would be directed to the customer’s/vendors email ids that they have used during their registration process. Automatic mails like:
• Registration confirmation • Account Deactivation • Account Activation
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• After the Purchase • Any Site Updates • Marketing Messages • E-‐Mail Notifications • Automatic charges for admin fees • Newsletters • Etc
CONTENT MANAGEMENT SYSTEM Users would be able to view contents of this application. Content pages contain useful information for users. The entity has the following fields:
• About • Guide • Become Seller • Purchase Products • Other Details etc. • Blog/Forum • FAQ • Art Daily News • Staff Announcements • From the founder • Vendor/Artisan Spotlight • Tech updates • Design Tips and Tricks
OTHER ADMINISTRATION FEATURES The site administrator will be entitled to an administrator panel with a secured login. After the administrator logs in he will be able to access the different sections of his panel. Following will be the sections for the admin panel that we have not covered above: Administrator Login and Forget Password This section will enable the administrator to login in to his admin panel. There will be a link for forget password, on clicking the same the administrator will be prompted to enter his user name and after he clicks submit his password will be mailed to him. User and their profile Management
• Buyer • Seller
Global settings Managed by Administrator • System Emails
Administrator Manage Content • Content pages
Product Gallery Management
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• Admin can add/edit/delete category/subcategory of products. • Admin can remove any image from product. • Admin can set the photo gallery access setting.
Database Management • There would be a database administration in terms of managing
supplier/category/product/info and images Master data management
• Admin can Add/Edit/Delete the data from the master table. • Admin can get the list of master table.
Master Management by Administrator • Page Adjustments • Master Variables • Site Language • Site title
Other tools Managed by Administrator • Manage Admin Login • Logout
SALIENT FEATURES (Your comments and suggestions please.)
• Keep in mind the speed of the site for users, how will you accomplish this? • In database point of view will you use views and store procedures? Please
explain. • Will you use techniques such as caching, avoiding round trips, and validating
input early to reduce unnecessary processing? What do you recommend? • How will you handle pool-‐shared resources that are scarce or expensive to
create such as database or network connections? o Will you use pooling to help eliminate performance overhead
associated with establishing access to resources and to improve scalability by sharing a limited number of resources among a much larger number of clients
• Do you recommend/prefer early binding where possible Does it minimizes run-‐time overhead? Is this the most efficient way to call a method? What is your recommendation?
• Need to consider cross-‐platform interoperability for this use xml o List all browsers and versions
• Interactivity • What will you use for application interactivity?
o Ajax (Atlas) is one solution. • Table of contents with expand/collapse features. How will you handle this?
o (e.g., blue triangles, plus-‐minus signs) that lack text labels. • Will you use Menu bars in application? • Flexibility-‐please describe. • Do you recommend that the application will be object orientated?
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• Will you divide the Application into components? What do you recommend? o Like Presentation layer o Business layer o data access layer
• Can components be reused with minimum changes? • Security and protection against spam and bots. How will this be handled and
what do you suggest? • Are you using SQL injection for security purpose? • Will you use web services for security purpose? • Decoding and encoding the data, you comments? • Backup for the site after the build is an important part of implementation
please gives examples and suggestions for this. o Will there be consideration given for this in the build process? How
so? PROSPECTS TO CONSIDER
• Graphic Design -‐ Images and photographs o The graphic design of the site is defined as the 'Design Phase'. Will you
suggest stock photography and images to use on the site? Who is responsible for the costs associated with this? All images and photographs costs that are required on the site such as logos, pictures etc. must be approved by the client unless otherwise specified.
o How many comps will you provide in your bid? • Copy Writing
o Will this be provided? o How will this be handled and what project management procedures
will be used? • Work Approach
o What is your work approach and how will you project manage the site build?
o What if any project software will be used? o What is your review and approval process? o What is the sign off process? o What is your development process? o Scope and functionality of site? o Screen mock-‐ups reviewed and signed off, procedures? o How will you transfer of the whole site with code. o What is your cancellation policy? o What is your feedback policy? o How is testing done?
• Customer Requirements all but not limited to o Use industry-‐standard practices o Testing to be done by internally by peers and externally by clients,
and findings of reviews are tracked to closure. o All site requirements are to be clearly defined
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o How long do you estimate it will be to build the site? • Project Management
o Will you have a project kick-‐off meeting to mark the beginning of the project?
o Will you create a comprehensive Project plan, which outlines all the critical aspects related to the smooth project execution? These include but are not limited too: • General Planning and Milestones • Scope Management • Team formation and Engagement • Integration Planning • Communication Planning • Quality Management • Risk Management and Mitigation • Procurements Management • Tracking and Control Mechanisms • Detailed Schedule (please provide)
• Process tailoring also forms an important part of this project. One process does not fit all, hence adjustments may be required. What plan do you have for this?
o This is to be documented in the Project Plan. • Detailed Design
o Define and map the entire system in details, as well as the functional process flow.
o The content of the design document should contain but is not limited to the following main items:
! Block Diagram ! Overall System Architecture. ! Class Diagram ! Screen Shots and field Validations ! Flow diagram/Sequence Diagram ! Database Diagram ! Deployment View
• Design Reviews o How is the design finally approved?
! Design specific errors will be identified and resolved in a timely manner. How will these works?
! The design will be given to the customer for review. • Development
o Coding activities, how will this be done? ! What are the organizational coding guidelines for different
technologies? ! Will internal and inline commenting be done along with the
coding activity?
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! Completion of each module results in preparation of test cases and unit level testing, how will this be done? Please give examples.
o Code reviews. How are they done? o Be sure that the developed code adheres to the organizational
guidelines for coding. o How will reviews be done upon completion of each software unit? o Coding will be done according to laid out guidelines and that code is
readable, clean and maintainable. • Testing
o What levels of testing will be defined and followed: All but not limited too.
o Unit Testing o Functional Testing o Integrated Testing o System Testing o etc
DEVELOPMENT STANDARDS What are your development standards?
• Search Engine Standards which ones will you use, what others do you suggest? • H1 tag for each and every Web site? • Meta Tag keywords, description, title to be inputted on each and every
web page? • Site Map to be implemented? • ALT tags to be provided for each and every image in the web site. • What will you implement to avoid more usage of images, to avoid in the
delay the loading of the web page? • Will you need co-‐operation from us to implement any of the above named
items? DESIGN STANDARDS
• Will the design of the web site be so that the web pages will appear without horizontal scrollbar in all resolutions?
• Browser support, the web site will be viewed on any commonly used browser and will automatically scale with different screen settings.
• Uniform navigations in all the web pages of a web site. • We you implement Cascading Style Sheets (CSS) for the web site?
TESTING STANDARDS LIST THEM, WHAT ARE THEY?
• Prepare the Test Cases based on the design and functionality • You will cosmetic bug test for each site before delivery. • You will be need to check for spelling grammar etc • What procedures do you have for testing for the connectivity of the link,
like whether all the links embedded are working properly, are there any
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links which are not targeted to their original path, are there any links which lead to an unknown page etc….
• Validation Check, what is your procedure for this? DELIVERY STANDARDS
• Framing up of Functional Specifications and Time line for Project. • What is the before delivery checklist on the functionality part and how will it
be maintained? • Will you have a checklist by which we can check whether all the above
standards are maintained in a web site?
We will want weekly reports, which will accumulate following details: • Project Status. • Work completed in that Week • Work to be completed in the next week • There will be only one resource (Developer/Designer) assigned on the
project. • Weekly Conference calls • TBD
Project Deliverables, what is your schedule? Deliverables of this engagement document will include but are not limited to the following:
• Pre-‐Production:-‐This step includes the generation of a basic application for framework for programming the website. This step will also include upon the finalization of the web directory structure. Graphic design options shall be presented to client based on the IDS and web design questionnaire for Client’s approval.
• Production:-‐The various activities in the Production / Creation of the website are given below:
o Database Design in MySQL. o Integration of the Content Management System o Programming of the Administration Area. o Programming of the Users Area. o Creation and finalization of the graphics. o Creation of artwork for banners, icons, page hardware, etc.
• Integration:-‐Integration of the developed work together (Graphics and Programs)
• Proof Reading:-‐This process will include checking for typographical errors induced in the production stage.
o Who is responsible for this? Do you have a copywriter? • QA/ Testing:-‐QA will have layers of review that includes Peer Review and
Review by the Lead Software Engineer. What is your process? o Apart from this the QA engineer who will check quality of all the
functionalities and links.
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• Delivery:-‐The developed website will be delivered on to the designated server either using FTP or a File Upload application. Any server level permissions issues will also be handled in this phase.
• Backup: -‐What will you implement to work with this aspect? TECHNICAL REQUIREMENTS are there other items you will use? The Site will require as follows but not limited to
• The client side Language used: JavaScript/AJAX, HTML • The Project will be developed on Linux • The Backend Database will be MYSQL • Server Side Scripting Language: PHP • Designed layouts – Adobe Photoshop, Flash (please define)
RESOURCE ALLOCATION-‐Please define
• Section Resources • Project Management IT Manager • Technology Architecture Technology architects • Documentation IT Manager • Technical Writer • Copy Writer • Engineering & Web • Development • Software Engineer • Testing and QA
o Testing Engineer • Graphic Designing
o Graphic Designers PROJECT DELIVERY Specifications-‐Be specific.
1. 1.Generation of HTML and CSS Cropping, generation of Images, HTML and CSS based on the design approved by Client.
2. HTML Mock-‐up-‐Full HTML mock-‐up with all the content pages, forms and other specific pages.
3. Database Design Database design as per business functionality 4. Administration Area
• Phase I – Content Management • Phase II – Logs / Event tracking • Phase III – Forms and other activities
5. User Area / Presentation Area • Phase I – Generation of Content Pages • Phase II – Programming various layouts and logic • Phase III – Programming of logic
6. Validations Client side validations using JavaScript with browser checks? How is this done?
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7. Validations Server side validations using PHP 8. Graphics-‐Generation of graphics:
• Custom Images • Banners (Static) • Banners Animated) & Icons
9. Integration-‐Integration of all the areas above to form the fully functional website. • Testing & QA Testing and Quality assurance checks • Testing:
o Black Box Testing o Stress Testing o Security Checks Testing
• Debugging any bugs found • Final Implementation /Delivery • Total Estimated Time Days?
10. ROLES & RESPONSIBILITIES-‐please clearly define activity Responsibility • Project Initiation • Receipt of requirements, • File structure, • Discussions regarding the layout of pages and other functionalities • Web design questionnaire and design options • Creation of design options • Finalization of design. Client/? • Programming of Administration area? • Programming of User Area? • Testing and QA? • Review, comments acceptance from client for all the areas Client • Fixes all reported bugs and issues • Final Acceptance Client
11. MILESTONE FOR PAYMENT-‐Please clearly define • FINAL PRODUCT DELIVERED-‐Project Time line
12. COST ESTIMATION • The Development and QA cost for the entire project will be what amount
in US$ • The project will be delivered in how many days?
13. SUPPORT • During the development process will I be able to see day-‐to-‐day progress
at our server? • What are your hours of operation? • I would like one project manager assigned as my point of contact. • Provide a six Months (180 Days) free support after the site has gone live.
o Any bugs will be fixed during this stipulated time period. 14. POST IMPLEMENTATION TRANSITION
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• Handoff process (from/to): The Development Process will be carried on servers owned and maintained by? What do you recommend?
• Once the development process and the final testing commences the entire application with the code bases will be transferred to the client’s servers.
• The client servers will be accessible for 3 weeks there after for testing and bug rectification.
• Any additionally code bases after this time will also be sent to the client on a DVD.
• All code bases will be shipped to the client on a DVD. 15. ON GOING SUPPORT PACKAGES
• What support packages do you offer? • CUSTOMER SERVICE PLAN
o The warranty period of the application will be 180 days. Any bugs, minor changes in the functionality or the reporting will be taken care of immediately.
o After the initial warranty period free email supports will be provided for three months.
16. ANNUAL MAINTENANCE CONTRACT: • After completion of free support what sort of contracts do you offer? • Any modification, Changes will be taken care of under this contract. • You will address any technical issue on a priority basis and we should get
a proper response with in 24 Hrs.
Respectfully submitted AUGUST,23, 2014 Patricia Ritter
