Annual Questionnaire February 2014.

281 Questionnaires were handed out. Each Doctor, excluding Dr Woodall and Dr Reva, had 55 questionnaires handed out

each.

161

52 5018

020406080

100120140160180

Number of Patients Asked

1

Answer Given

1. Did You Know You Can Book Appointments and Order Prescriptions Online?

Yes No Appointments Only Prescriptions Only

85

196

0

50

100

150

200

Number of Patients Asked

1

Answer Given

2. Did You Know We Run a Minor Injury Clinic?

Yes No

192

89

0

50

100

150

200

Number of Patients Asked

1

Answer Given

3. In the Last 3-4 Months, Have You Found it Easier Getting Through on the Phone?

Yes No

170111

0

50

100

150

200

Number of Patients Asked

1

Answer Given

4. We Have Two Nurse Specialists Available, Did you Know That They are Able to Treat a Lot of

Acute Illnesses?

Yes No

90 16

175

0

50

100

150

200

Number of Patients Asked

1

Answer Given

5. We Have Introduced A Check in Machine at Stone Cross, Have You Found This Useful?

Yes No Have Not Used It

10 0 0

2 1 11 33 52

181

0

50

100

150

200

Number of Patients Asked

1

Answer Given

6. How Would You Rate Your Service From our Staff Today?

1 2 3 4 5 6 7 8 9 10

0 0 0 0 02 1

4 6

42

0

5

10

15

20

25

30

35

40

45

Patients asked

1

Answer Gvien

7. How Would You Rate Your Consultation With Dr Bansel Today?

1 2 3 4 5 6 7 8 9 10

0 0 0 01

01

5

7

41

0

5

10

15

20

25

30

35

40

45

Patients asked

1

Answer Given

8. How Would You Rate Your Consultation With Dr Tasharrofi Today?

1 2 3 4 5 6 7 8 9 10

0 0 01

0 0

1

4

11

38

0

5

10

15

20

25

30

35

40

Patients Asked

1

Answer Given

9. How Would You Rate Your Consultation With Dr Tim Tran Today?

1 2 3 4 5 6 7 8 9 10

0 0 0 0 0 1

3 34

10

0

1

2

3

4

5

6

7

8

9

10

Number of Patients Asked

1

Answer Given

10. How Would You Rate Your Consulation With Dr Woodall Today?

(Only 21 patients asked as Dr left before all handed out)

1 2 3 4 5 6 7 8 9 10

0 0 0 0 01 1

3

8

26

0

5

10

15

20

25

30

Number of Patients Asked

1

Answer Given

11. How Would You Rate Your Consultation with Dr Reva Today? (Only 40 patients asked due to Dr going on maternity

leave)

1 2 3 4 5 6 7 8 9 10

0 0 0 0 01

3

119

31

0

5

10

15

20

25

30

35

Number of Patients Asked

1

Answer Given

12. How Would You Rate Your Consultation With Dr Maung Today?

1 2 3 4 5 6 7 8 9 10

Nice Comments:

•Reception staff always helpful•Always excellent service•Staff is always helpful, efficient and friendly •Patient over 80 years old states that this is the best surgery they have ever attended, all staff and Doctors are excellent and caring•Helpful and clean environment •Accommodating•First Class service•Staff very considerate, give good advice•Reception welcoming •Always first class despite pressures of heavy workload •Friendly and always smiling •10 out of 10 service •Very Pleasant •Phone system had definitely improved

Suggestions of improvements:

•More disabled parking

•Recorded message too long

•Reception are helpful but always seems understaffed

•Appointment times too short

•Hard to pre book appointments

•Difficult to see same GP again

•Difficult to get appointments at Pevensey Bay

•More nurse and GP appointments at Pevensey Bay

•Check in machine doesn’t tell patients if at wrong surgery

Comments made about AB:

•Always been a kind and interested Dr

•Thorough and caring

•Lovely Doctor

• Thorough and reassuring

•Credit to the surgery

Comments made about RT:

•Never let down a patient, been their GP for 15 years

•Extremely good

•Efficient

•Polite and thorough

•Helpful patient and kind

Comments made about TT:

•Very helpful Doctor, does all that’s necessary

•Listens well and gets things done quickly

•Empathetic and understanding

•Good bedside manner and attentive

•Very thorough, Lovely man

Comments made about NW:

•Takes patients needs seriously

•Considerate

•Efficient

Comments made about RS:

•Always brilliant

•Reassuring and friendly

•Always takes the time to listen

•Thorough and interested

Comments made about SM:

•Explains everything clearly

•Excellent manner

•Easy to talk to, caring and kind

•Very calm

•Good and Straight to the point

•Treats with respect and dignity