Annex3 CSR Framework Questionnaire

EMIT - CSR Malaysia CSR Framework Questionnaire

CSR QuestionnaireCSR Questionnaire

Training Workshop onTraining Workshop onImproving Business Performance through SustainabilityImproving Business Performance through Sustainability

-- CSR Concepts and Applications CSR Concepts and Applications --

European-Malaysian Alliance and Capacity Building of Malaysian Intermediary Institutions in European Management Information Systems (MIS) to Enhance Corporate Social Responsibility

(CSR) in Export Oriented Malaysian SMEs - EMIT CSR -

Malaysia, 2007

Fraunhofer Institute for Factory Operation and Automation (IFF), GermanyAsian Society for Environmental Protection (ASEP), Thailand

Megaskills Research Company Limited (MGS), United KingdomMultimedia University Malaysia (MMU), Malaysia


Part 1 – Company Details

Please state the name of your company.

To which of the following industry sectors does your company belong to?

Other

Extra-territorial organizations and bodies

Private households with employed persons

Other community, social and personal service activities

Health and social work

Education

Public administration and defence; compulsory social securityConstruction

Real estate, renting and business activities

Electricity, gas and water supply

Financial intermediationManufacturing

Transport, storage and communicationsMining and quarrying

Hotels and restaurantsFishing

Wholesale and retail trade; repair of motor vehicles, motorcycles and personal and household goods

Agriculture, hunting and forestry

To which type of industry does your company belong to? (e.g. electroplating, semiconductor, etc.)



What is your company‘s registered capital?

How many employees does your company have?

< US$ 500.000US$ 500.000 - US$ 2.000.000>US$ 2.000.000

<5051 - 250251 - 500501 - 1000> 1000

Registered capital approximately: US$

Number of employees approximately:

What is your company’s approximate yearly turnover?

Yearly turnover approximately: US$


How is CSR organised in your company, or how is its implementation planned?


What is your position in the company?

No organisationalCSR structure

Cross-functionalCollaboration

Own CSR Department


Part 2 – Stakeholder Analysis

With which of the following organisations is your company currently cooperating?

CARE International

World Wide Fund for Nature (WWF)

United Nations Environment Programme (UNEP)

Human Rights WatchOXFAM

GreenpeaceInternational Labour Organisation

Friends of the EarthAmnesty International

Other:

Which Stakeholders does your company want to address through CSR initiatives?

Local communities

Non Governmental Organisations (NGOs)

Employees

Competitors

SuppliersShareholders

CustomersIndustry associations

Regulatory bodiesGovernment

Other:



Why is your company interested in applying CSR?

Improving Business Performance

Philanthropy

Attraction of new investors or customers

Legal- or regulatory obligations

Environmental concerns relating to products or service

Social concerns relating to products or service

Differentiation opportunitiesCommunity pressure

Information demand by stakeholdersCompetitive pressure

Other:

What will be the objective of the CSR activities with respect to the addressed Stakeholders?

Internal business performance improvement

Attracting/retaining talented personnel

Societal and environmental impact assessment

Social care for workersAnalysis of Stakeholder needs and expectations

Provision of a holistic reporting effortBenchmarking

Provision of a forward-looking business perspectiveProvision of Information

Other:



What will be the objective of the CSR activities with respect to your company?

Strengthening of the corporate culture

Enhance innovation potential and creativity

Establish a continuous improvement process

Enhance employee commitment

Enabling company-/industry wide comparable performance assessments

Enhance internal and external communication tool

Create/adapt company wide values system

Qualitatively

Issue- and risk management

Input on strategy formulation and assessment

Internal and external information provision

Improvement of energy balance

Increase production efficiency

Increase stakeholder engagement

Increase delivery reliability

Increase production efficiency

Decrease material waste

Increase resource efficiency

Quantitatively

Reduction of customer complaints

Reduction of rejects

Reduction of accidents

Other: Other:


Part 3 – Indicator Management

Has your company adopted and implemented a code of ethics?

Year of implementation

No

Specify (e.g. where to find, applicable to whom)Yes

Has your company drawn up an environmental friendliness policy and objectives?


No

Specify (e.g. where to find, applicable to whom)Yes

Does your reporting system already encompasses environmental and/or sustainability reporting?


No

Specify (e.g. cycle of reporting, where to find, etc.)Yes



Does your company formally adhere to one of the following initiatives/ standards/ indexes in the fields of environment, social and human rights, or is planning on doing so?

Implementation planned

Universal Declaration of human rights

International Labour Organisation (ILO) - Declaration on fundamental principles and rights at work

Sigma Guidelines

OECD Guidelines

Amnesty International Business Principles

FTSE4Good

DowJones Sustainability Index

UN Global Compact

Global Reporting Initiative (GRI)

OSHAS 18001

SA 8000

ISO 14001

ISO 9001

No implementation

planned


Already implemented



Where shall be the thematic focus of your CSR activity? (multiple choices possible)

Other:Other:Other:

Communication & reporting of social performance

Management of charity

Management of community engagement

Management of stakeholder engagement

Employee satisfaction and motivation

Management of training and qualification efforts

Innovation Management

Management of workplace safety

Employee performance management

Social(Workplace & Community indicators)

Issues- and risk management

Establishment or support for an environmental management systemImprovement of customer relations

Communication & reporting of environmental performanceImprovement of supplier relations

Management of greenhouse gas emissions

Business expansion and investor attraction

Environmental risk managementFormulation of corporate mission and values

Water managementMarketing and brand management

Management of hazardous materialsEnhancement of product & process quality

Environmental(Environmental indicators)

Economic(Performance & Marketplace indicators)

Energy management Improvement of supply chain management

Resource and waste managementEnhancement of corporate governance

Management of environmental impactImprovement of business process performance


Part 3 – Indicator ManagementWhich of the following economic indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

Cost/ benefit of environmental and social investments

Customer loyalty measures

Ratio of domestic and/or community sourcing

Investor’s perception of the company

Investors

Number of suppliers screened for environmental performance

Number of suppliers screened for human rights performance

Product quality performance

Number of customer complaints

Lead time performance

Customer’s perception of products/ services

Customer’s perception of the company

Business Partner & Customer Relations Performance

Costs

Investments

Sales

Turnover

Business performance

Other (Specify)

YQ MWD Other

(Specify)YQ MWD

NoYesNoYes

AssessingCollecting

Economic Indicator Type


Part 3 – Indicator ManagementWhich of the following environmental indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

Number environmental accidents

Number of environmental violations

Costs for implementation of environmental programmes

Achievement of environmental objectives

Of products/ services

Environmental Policy

Of processes

Over the supply chain

Environmental Impact

Production output

Percentage of waste recycled

Process rejects

Output rejects

CO2/ greenhouse gas emissions

Raw material usage

Energy usage and efficiency

Water usage and efficiency

Resource Management

Other (Specify)

YQ MWD Other

(Specify)YQ MWD

NoYesNoYes

AssessingCollecting

Environmental Indicator Type


Part 3 – Indicator ManagementWhich of the following social indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

Number of accidents

Costs incurred by legal non-compliance with standards

Number of legal non-compliance with standards

Costs of accidents

Number of health and safety violations

Health and Safety

Staff complaints

Ratio of absentee causes

Absentee days

Benefits of staff improvement suggestions

Training efforts and results

Employee satisfaction level

Employee’s perception of the company

Employee turnover

HRM

Other (Specify)

YQ MWD Other

(Specify)YQ MWD

NoYesNoYes

AssessingCollecting

Social Indicator Type


Part 3 – Indicator ManagementWhich of the following social indicators is your company collecting and assessing? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

Number/ impact of management system failures

Internal reporting of goals and degree of achievement

Internal communication

Number of complaints regarding human rights/ labour standards

Human Rights

Social impact of the company’s core products/ services

Number of codes, policies, guidelines, standards etc. directly influenced by stakeholders

Costs for compliance with international human rights and labour standards

Number of consultations with stakeholders

Stakeholder Engagement

Staff time and costs for community activities

Number of corruption cases

Community’s perception of the company

Achievements of community support activities

Cash amount of charity donations

Impact evaluations of community programmes

Community Relations

Other (Specify)

YQ MWD Other

(Specify)YQ MWD

NoYesNoYes

AssessingCollecting



Part 3 – Indicator ManagementWhich of the following economic indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

Customer’s perception of the company

Customer’s perception of products/ services

Lead time performance

Product quality performance

Customer loyalty measures

Ratio of domestic and/or community sourcing

Investors

External Reporting

Cost/ benefit of environmental and social investments

Number of suppliers screened for environmental performance

Number of suppliers screened for human rights performance

Investor’s perception of the company

Number of customer complaints

Business Partner & Customer Relations Performance

Costs

Investments

Sales

Turnover

Business Performance

ExternalStakeholders

Cus-tomer

Govern-ment

AnnualReporting

ManagementControlling

Other (Specify)

YQ MWD

Internal ReportingNoYes

ReportingReporting

Economic Indicator Type


Part 3 – Indicator ManagementWhich of the following environmental indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

Number of environmental accidents

Number of environmental violations

Environmental Policy

Output rejects

Process rejects

External Reporting

Costs for implementation of environmental programmes

Of processes

Of products/ services

Achievement of environmental objectives

Over the supply chain

Environmental Impact

Production output

Percentage of waste recycled

CO2/ greenhouse gas emissions

Raw material usage

Energy usage and efficiency

Water usage and efficiency

Resource Management


Cus-tomer

Govern-ment

AnnualReporting


Other (Specify)

YQ MWD


ReportingReporting

Environmental Indicator Type


Part 3 – Indicator ManagementWhich of the following social indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

Benefits of staff improvement suggestions

Absentee days

External Reporting

Costs of accidents

Cost incurred by legal non compliance with standards

Number of legal non-compliance with standards

Number of accidents

Number of health and safety violations

Health and safety

Staff complaints

Ratio of absentee causes

Training efforts and results

Employee satisfaction level

Employee’s perception of the company

Staff fluctuation

HRM


Cus-tomer

Govern-ment

AnnualReporting


Other (Specify)

YQ MWD


ReportingReporting



Part 3 – Indicator ManagementWhich of the following social indicators is your company reporting on and who is the addressee of these reports? (D=daily, W=weekly, M=monthly, Q=quarterly, Y=yearly)

External Reporting

Number/ impact of management system failures

Internal reporting of goals and degree of achievement

Internal communication

Number of complaints regarding human rights/ labour standards

Human Rights

Social impact of the company’s core products/ services

Number of codes, policies, guidelines, standards etc. directly influenced by stakeholders

Costs for compliance with international human rights and labour standards

Number of consultations with stakeholders

Stakeholder Engagement

Staff time and costs for community activities

Number of corruption cases

Community’s perception of the company

Achievements of community support activities

Cash amount of charity donations

Impact evaluations of community programmes

Community Relations


Cus-tomer

Govern-ment

AnnualReporting


Other (Specify)

YQ MWD


ReportingReporting



In which areas of activity is IT support already present and with what benefit for your company? If no IT support is being used, estimate the possible benefits from your personal view. (Condition: It goes beyond conventional office applications such as MS Word, or MS Excel.)

Part 4 – Technical Assessment

Benchmarking

Other:

External reports/communication (preparation of CSR reports and stakeholder communication)

Internal communication (production review, management reports)

Internal documentation (hazardous materials administration, staff training)

Process/business assessment based on indicators

Process monitoring with indicators

Simulation of processes

Representation and analysis of material flows

In-house gap analysis

Preparation of material and energy balances

Definition of CSR orientated objectives

Very smallSmallAverageGreatVery

greatNoYes

Main brands & software provider

BenefitAlready in use

Areas of activity



How does your company collect relevant data for the indicator-based management?No

Web-based application

ERP System (e.g. SAP)

Own software application

Database software (e.g. Access)

Spreadsheet software (e.g. Excel)

Pen & Paper

Name of the Software and the software provider

Implementation planned for (Year)

Yes

How satisfied are you with your current management information system (MIS)?

System3

System2

System 1

Very bad

BadAverageGoodVery good

SatisfactionThematic areaSoftware providerName of the system


In what main areas does your management information system need improvement? If your company does not have one, for what area would you need IT support regardless the financial point of view? (Please provide comments in the appropriate boxes.)


Benchmarking

Please specify the needed improvement or new supportNew IT support

Other

Reporting

Documentation

Visualization

Data analysis

Data collection

IT Improvement

What main software systems are used in your company?

Customer Relationship Management

Human Resource Management

Name of the systemNoYes

In use

Management systems (EHS, QM, CSR)

Cost accounting systems

Storage and Warehousing system

Production planning & Control/ERP system

Software provider


Which operating systems are used in your company?


MacOSUnixLinuxWindows NT/2000/XP

Windows 98Windows 95

Are the individual personal computers in your company networked, if so, how?

WANLAN

OtherLinuxUnixNovellWindowsNoPartlyYes

Organised as

Which internet browser is used in your company?

Which version of Mozilla Firefox

Which version of the Microsoft Explorer Mozilla FirefoxMicrosoft Explorer



Does your company have internet access, if so, what kind?

OtherBroadband (DSL or Cable)

ISDNDial-up Modem

NoYes

Would your company principally accept using a web-based service for CSR? This means that CSR relevant data will be stored and evaluated on-line (i.e. Application Service Provider solutions, ASP).

For which serviceASP

already employedI don’t know

NoMaybeYes


Would your company principally accept to share CSR relevant data for…


I don‘t knowNo MaybeYes

web-based reporting to stakeholders?

web-based publication and marketing?

benchmarking with other companies?

If your company has not been using web-based software solutions, why?

Company policy regarding sensitive data

Lack of sufficient support service

No appropriate software solutions available

Not considered yet

I don‘t know

Web-based services in use (see previous question concerning ASP)


With respect to CSR, your company belongs to the group of …

Part 5 – Overall Assessment

CSR Newcomers(Uninitiated to the concept of CSR, no

or only basic knowledge)

CSR Adopters(Extensive knowledge of the CSR concept, first implementation of

appropriate measures)

CSR Leaders(First mover, best-practice examples

and setting of standards)

Which of the following major activities did your company already implemented?

Definition of an appropriate CSR relevant indicator set

Internal and external reporting of CSR performanceStakeholder driven definition of CSR targets

Assessment of the company’s CSR performanceIn-depth stakeholder analysis

Documents

Annex3 CSR Framework Questionnaire