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SHRI RAMSWAROOP MEMORIAL GROUP OF
PROFESSIONAL COLLEGES
LUCKNOW
SYNOPSIS ON
Total Quality Management at Service Sector
Under Guidance of: Submitted By:
Ms. Upasna Mittal Ankita Mishra
Department of Management Roll no.-1012270024
SRMGPC, Lucknow. MBA IV Semester
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INTRODUCTION
Total Quality management is a phenomenon which seeks to
integrate all theorganizational activities and improve the quality
of any organization continuously.
Total Quality Management, TQM, is a method by which management
and employees canbecome involved in the continuous improvement of
the production of goods and services.
It is a combination of quality and management tools aimed at
increasing business andreducing losses due to wasteful
practices.
COMPANY PROFILE
Multinational, widely diversified, a family cultured thus a
worlds largest PARIWARwhich is merely dedicated to nation started
in 1978 with Rs. 2000 (43 US$) ONLY andnow this is a group of more
than Rs. 50,000 CRORE (10.87 billion US$) assets just in 29
years. Lets have some more inside story.
Financial Products Infrastructure and Housing Media and
entertainment Aviation and FMCG.
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Core Commitments - Our Strength
Emotion Discipline Duty No Discrimination Quality Give Respect
Self-Respect Truth. Collective Materialism Religion Absolute
Honesty
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RESEARCH OBJECTIVES
To know about the Techniques adopted by the organization for
enhancing the quality
performance.
2- To know about the financial or non financial Motivational
Measures that is provided to the
employees.
3- To know about the management efforts in implementing TQM in
SAHARA INDIA
PARIWAR.
4- To know about any Reward system that is used for the good
performance of the employees.
Research Methodolgy
RESEARCH DESIGN:
For the purpose of research I have used descriptive research
studiesDescriptive Research studies are those studies which are
concerned with describing the
characteristics of a particular individual, or of a group.
Studies concerned with narration of facts
and characteristics concerning individual, group or situation
are all examples of descriptive
research study most of the social research comes under this
categories
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SAMPLING DESIGN
For the purpose of this research I have used Non Probability
Convenience Sampling.
- In convenience sampling selection, the researcher chooses the
sampling unit on the basis of
convenience or accessibility. It is called accidental samples
because the sample-unit enters by
accident. This is also knows as a sample of the man in the
street, i.e. , selection of units where
they are. Sample units are selected because they are
accessible.
SAMPLING UNIT & Size:
A decision has to be taken concerning a sampling unit before
selecting sample. Sampling unit
may be an individual employee. My sampling unit is Employee of
Sahara. & sample size is 50
DATA COLLECTION METHODS
Secondary Data Primary data
TOOLS OF PRIMARY DATA COLLECTION:
For the purpose of study Questionnaire is used as an instrument
for data collection. Questionnaire: For the purpose of study
close-ended, multiple choices structured
Questionnaire having 8 questions has been used.
TOOLS OF SECONDARY DATA COLLECTION
Collection through journal, web sites, and books.
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LIMITATIONS
There are following limitations of this study:
The sample size selected for the study is very small in
comparison to the huge employeepopulation in the Sahara India
Pariwar.
Sample has been selected on a random basis,forboth the records
study and questionnairesurvey.
The unpredictability of human behavior gives another limitation
to this study becausethere is no way to make sure that the causes
given by the employees for resignation are
true.
CHAPTER PLAN
1. Company Profile2. Introduction to topic3. Importance and
Purpose4. Performance Structure in the Organization5. Objective of
Research6. Research Methodology7. Data Collection8. Tools of Data
Collection9. Technique of Data Collection10.Data
Analysis11.Limitations12.Findings and conclusions13.
Bibliography
Annexure
