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Analyzing
Employee Survey Data
Task Forceon Race and Race Relations
February 2016
Employee Survey
• Emailed to 2,765 employees.
– Faculty were included for the first time.
• 71% response rate (n=1,955)
– Higher than the two previous surveys.
• 55.5% in 2007
• 45.6% in 2010
2
Response Categories
• Favorable
• Neutral
• Unfavorable
• The Gelfond Group used these three
general categories to reflect responses to
the various 5-point scales in the survey.
3
Considerations In Comparing
Responses Among Groups
• Fewer “favorable” responses do not always indicate more “unfavorable” responses.
• More “unfavorable” responses do not always indicate fewer “favorable” responses.
• In either case, the level of “neutral” responses must be considered.
4
Considerations In Comparing
Responses Among Groups
• By itself, more “neutral” responses could
indicate a number of things:
– Fewer “favorable” responses,
– Fewer “unfavorable” responses,
– Some measure of both, or
– Another combination of shifting response
levels.
5
When Comparing Responses
All three response levels must
be considered to determine the
relationship of one to another.
6
Overall W&M Positive Take-Aways
• 90% of employees responded in a favorable or neutral way that they feel that they are treated fairly without regard to gender, sexual orientation, gender identity, age, race, color or national original;
• 87% of respondents stated they are proud to work at W&M;
• 72% responded that they have no plans to leave their employment in the near future;
7
Other Favorable Responses
• 92% of employees stated they have a good understanding of their job responsibilities;
• 89% said they understand the mission of their department;
• 84% stated they believed their most recent performance review was accurate while 82% said that same review was effective in letting them know where they stand; and
• 81% responded favorably to a question asking how well they were being kept informed.
8
Comparing Responses by Race
Q1: How would you rate William & Mary
as a place to work?
Q6: Rate William & Mary on treating you
with respect as an individual.
Q14: Rate William & Mary on being an
ethical organization worthy of public
trust.
9
10
6971
66
6063
57
44
53
41
0
10
20
30
40
50
60
70
80
W&M as a place to work. Treating you with respect as anindividual.
Being an ethical organizationworthy of public trust.
Perc
ent
of
Favo
rab
le R
esp
on
ses
Favorable Responses to Key Employee Survey Questions
Total William & Mary Non-Exempt African American
11
6971
66
6063
57
44
53
41
36
49
35
59 59
54
67 68
64
0
10
20
30
40
50
60
70
80
W&M as a place to work. Treating you with respect as anindividual.
Being an ethical organizationworthy of public trust.
Perc
ent
of
Favo
rab
le R
esp
on
ses
Favorable Responses to Key Employee Survey Questions
Total William & Mary Non-Exempt African American
African American Non-Exempt African American excluding Non-Exempt Non-Exempt excluding African American
Comparing Favorable Responses
• African Americans responded “favorable”
less often than W&M employees overall.
• Non-exempt employees responded
“favorable” less often than W&M
employees overall.
• African American non-exempt employees
impacted the aggregate response for both
groups.
12
13
6
8
10
7
11
14
9
15
24
11
20
26
6
8
24
6
9
11
0
5
10
15
20
25
30
W&M as a place to work. Treating you with respect as anindividual.
Being an ethical organizationworthy of public trust.
Perc
ent
of
Un
favo
rab
le R
esp
on
ses
Unfavorable Responses to Key Employee Survey Questions
Total William & Mary Non-Exempt African American
African American Non-Exempt African American excluding Non-Exempt Non-Exempt excluding African American
Comparing Unfavorable Responses
• African Americans responded “unfavorable” more often than W&M employees overall.
• Non-exempt employees responded “unfavorable” more often than W&M employees overall.
• African American non-exempt employees impacted the aggregate response for both groups on Q1 and Q6, but NOT for African Americans on Q14.
14
15
69
4436
59
25
47
53
35
6 9 116
0
10
20
30
40
50
60
70
80
90
100
Total William & Mary African American African American Non-Exempt
African Americanexcluding Non-Exempt
Perc
ent
of
Res
po
nse
sW&M as a place to work.
Favorable Neutral Unfavorable
16
71
5349
59
20
3232
33
815 20
8
0
10
20
30
40
50
60
70
80
90
100
Total William & Mary African American African American Non-Exempt
African Americanexcluding Non-Exempt
Perc
ent
of
Res
po
nse
sTreating you with respect as an individual.
Favorable Neutral Unfavorable
17
66
4135
54
24
3540
22
10
24 26 24
0
10
20
30
40
50
60
70
80
90
100
Total William & Mary African American African American Non-Exempt
African Americanexcluding Non-Exempt
Perc
ent
of
Res
po
nse
sBeing an ethical organization worthy of public trust.
Favorable Neutral Unfavorable
More Comparisons by Race
Q28: W&M inspires me to do my best work.
Q30: My job makes good use of my skills
and abilities.
Q34: I am proud to work for W&M.
Q76: Given your choice, how long are you
likely to continue working for W&M?
18
19
71 70 67
77
17 1716
15
12 1317
8
0
10
20
30
40
50
60
70
80
90
100
Total William & Mary African American African American Non-Exempt
African Americanexcluding Non-Exempt
Perc
ent
of
Res
po
nse
sW&M inspires me to do my best work.
Favorable Neutral Unfavorable
20
80 79 7983
11 10 11 6
9 11 10 11
0
10
20
30
40
50
60
70
80
90
100
Total William & Mary African American African American Non-Exempt
African Americanexcluding Non-Exempt
Perc
ent
of
Res
po
nse
sMy job makes good use of my skills and abilities.
Favorable Neutral Unfavorable
21
8781 78
89
915
16
94 4 6
2
0
10
20
30
40
50
60
70
80
90
100
Total William & Mary African American African American Non-Exempt
African Americanexcluding Non-Exempt
Perc
ent
of
Res
po
nse
sI am proud to work for W&M.
Favorable Neutral Unfavorable
22
4251
58
43
3023
22
19
20 1812
29
8 8 8 8
0
10
20
30
40
50
60
70
80
90
100
Total William & Mary African American African American Non-Exempt
African Americanexcluding Non-Exempt
Perc
ent
of
Res
po
nse
sGiven your choice, how long are you likely to continue
working for W&M?Until I retire. I have no plans to leave.
I plan to stay a few more years. I plan to leave within the next year.
Other Questions
Q34 – I am proud to work for W&M
• All W&M – 87%
African American
• Professional – 84%
• Faculty – 73%
• Exempt – 100%
• Non- Exempt – 78%
23
Other Responses
Q3 – Authority to make decisions about how to do your job
• All W&M – 68%
African American
• Professional – 74%
• Faculty – 82%
• Exempt – 67%
• Non- Exempt – 41%
24
Other Responses
Q5 – Present job provides chance to learn new skills.
• All W&M – 60%
African American
• Professional – 53%
• Faculty – 73%
• Exempt – 54%
• Non- Exempt – 35%
25
Tip Off Question
Q35: Would you recommend W&M as place to work?
• All W&M – 76%/16%/8%
African American
• Professional – 47%/42%/11%
• Faculty – 36%/36%/27%
• Exempt – 92%/8%/0%
• Non- Exempt – 70%/15%/15%
26
Analyzing
Employee Survey Data
Task Forceon Race and Race Relations
February 2016
