ALMANSOORI SPECIALIZED ENGINEERINGalmansoori.biz/uploads/HSEQ/MSE HSEQ IMS MANUAL - Rev06 - 23Fe… · IMS Integrated Management System - The Company structure, responsibilities,

ALMANSOORI SPECIALIZED ENGINEERING

HEALTH, SAFETY, ENVIRONMENT & QUALITY

INTEGRATED MANAGEMENT SYSTEM MANUAL

Rev. : 06

Page : Page 1

Date : 20/02/2011




Rev. : 06

Page : Page 2

Date : 20/02/2011

COPY NUMBER 03

ISSUED TO ALEXANDROS KARIM PACHIYANNAKIS

POSITION / DEPARTMENT CORPORATE HSE & QUALITY MANAGER

REVISION 06




Rev. : 06

Page : Page 3

Date : 20/02/2011

ALMANSOORI SPECIALIZED ENGINEERING: P.O.BOX:3374, ABU DHABI– UNITED ARAB EMIRATES, TEL. NO.: 6776335–6776797–FAX: 00971-2-6778696




Rev. : 06

Page : Page 4

Date : 20/02/2011

TITLE: REVIEWED BY




Rev. : 06

Page : Page 5

Date : 20/02/2011

TITLE: REVISION STATUS LOG

REV.

DATE

SECTION

ISSUE / AMENDMENT

00

01

02

02

02

02

03

03

04

04

04

04

05

06

1st May 2003

1st July 2003

1st Nov. 2003

1st Nov. 2003

1st Nov. 2003

18th Jul. 2006

1st Sep. 2006

1st Feb. 2007

1st Feb. 2009

1st Feb. 2009

1st Feb. 2009

1st May 2009

1st January 2011

20 Feb. 2011

All

All

Page 4, 10, 16,

47 & 70

Operational Control Page

46

Page 71

All

Page 20

All

Page 20

Page 14

Page 24

All

Page 11.24 &25

Page 33 & Annexure

ISSUED FOR COMMENTS

TOTAL CHANGE- FIRST APPROVED ISSUE

REVISED THE ACTIVITIES

ADD MMS

ORGANIZATION CHART

ISO 14001:2004 UPGRADE

HSEQ POLICY

TOTAL CHANGE – ISO14001 & MSE LOGO

HSEQ POLICY

COMPANY PROFILE

RESPONSIBILITIES, AUTHORITIES AND ORGANIZATION CHART

ISO 9001:2008 UPGRADE

SCOPE & APPLICATIONS,

RESPONSIBILITIES

SYSTEM PLANNING & ANNEXURE 1




Rev. : 06

Page : Page 6

Date : 20/02/2011

TITLE: MANUAL HOLDERS LIST

MANUAL NUMBER

MANUAL HOLDER

COPY 1

CHIEF EXECUTIVE OFFICER

COPY 2

CORPORATE HSE & QUALITY MANAGER

COPY 3

WIRELINE & COMPLETION SERVICES GENERAL MANAGER

COPY 4

INSPECTION SERVICES GENERAL MANAGER

COPY 5 & 6

CORPORATE BUSINESS DEVELOPMENT AND MARKETING

DIRECTOR

COPY 7

CORPORATE TECHNICAL ADVISER

COPY 8

HUMAN CAPITAL MANAGER




Rev. : 06

Page : Page 7

Date : 20/02/2011

TITLE: TABLE OF CONTENTS

CONTENTS PAGE

SECTION ONE: HEALTH, SAFETY, ENVIRONMENT & QUALITY INTEGRATED MANAGEMENT SYSTEM– GENERAL REQUIREMENTS

9

1 FOREWORD 9 2 SCOPE & APPLICATION 10 3 DEFINITIONS 11 4 COMPANY PROFILE 14 5 COMPANY VISION, MISSION AND VALUES STATEMENT 19 6 HSEQ POLICY 20

7 AMENDMENT AND RE-ISSUE OF THE MANUAL 21

SECTION TWO: ORGANISATION FOR INTEGRATED MANAGEMENT SYSTEM

22

1 MANAGEMENT COMMITMENT 22 2 RESPONSIBILITY AND AUTHORITY 23 3 MANAGEMENT REPRESENTATIVE 27 4 RESOURCE MANAGEMENT 28 5 HUMAN RESOURCES 29 6 TRAINING, AWARENESS AND COMPETENCE 30 7 INFRASTRUCTURE 31 8 WORK ENVIRONMENT 32

SECTION THREE: INTEGRATED MANAGEMENT SYSTEM DOCUMENTATION

33

1 INTEGRATED MANAGEMENT SYSTEM STRUCTURE 33 2 SYSTEM PLANNING 34 3 DOCUMENT AND DATA CONTROL 35 4 CONTROL OF RECORDS 36

SECTION FOUR: INTEGRATED MANAGEMENT SYSTEM PLANNING 37

1 PLANNING FOR HAZARD IDENTIFICATION, ENVIRONMENTAL ASPECTS, and RISK ASSESSMENT & RISK CONTROL.

37

2 LEGAL AND OTHER REQUIREMENTS 38 3 OBJECTIVES & TARGETS 39 4 HSEQ MANAGEMENT SYSTEM PROGRAM 40




Rev. : 06

Page : Page 8

Date : 20/02/2011

SECTION FIVE: INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION AND OPERATION

41

1 COMMUNICATION & CONSULTATION 41 2 CUSTOMER COMMUNICATION 43 3 REVIEW OF CUSTOMER REQUIREMENTS 44 4 OPERATIONAL CONTROL 46 5 DESIGN AND DEVELOPMENT 47 6 PURCHASING 50 7 CUSTOMER PROPERTY 52 8 PRODUCT IDENTIFICATION AND TRACEABILITY 53 9 CONTROL OF SERVICE PROVISION 54

10 PRESERVATION OF PRODUCT 55 11 CONTROL OF MEASURING AND MONITORING DEVICES 56 12 EMERGENCY PREPAREDNESS AND RESPONSES 57

SECTION SIX: INTEGRATED MANAGEMENT SYSTEM MEASUREMENT, ANALYSIS AND IMPROVEMENT

1 MEASUREMENT AND MONITORING OF HSE PERFORMANCE 58 2 MEASUREMENT AND MONITORING OF PRODUCTS 59 3 MEASURMENT AND MONITORING OF PROCESSES 60 4 ANALYSIS OF DATA 61 5 CUSTOMER SATISFACTION 62 6 CONTROL OF NON-CONFORMING PRODUCTS 63 7 ACCIDENT AND INCIDENT INVESTIGATIONS 64 8 CORRECTIVE AND PREVENTIVE ACTION 65 9 CONTINUAL IMPROVEMENT 66

10 INTERNAL AUDIT 67 11 MANAGEMENT REVIEW 68

INDEX OF PROCEDURES 70

ORGANIZATION CHART 71




Rev. : 06

Page : Page 9

Date : 20/02/2011

SECTION ONE - HEALTH, SAFETY, ENVIRONMENT & QUALITY INTEGRATED

MANAGEMENT SYSTEM – GENERAL REQUIREMENTS

1. FOREWORD This document is intended to be used as a reference for the implementation of AlMansoori Specialized Engineering LLC Health Safety, Environmental & Quality Management System (HSEQ MS). The following sections contain details of elements which comprise the Company’s HSEQMS. Each section is numbered separately and is intended to provide information and guidance for correct implementation of the HSEQ MS. The management of AlMansoori Specialized Engineering LLC recognizes the importance of effective HSEQ control in a modern business environment. It is further acknowledged that previous strategies for control of HSEQ tended to rely on external stimuli and were only effective after events had occurred. In order to demonstrate firm commitment to HSEQ management and further develop the previous safe performance record of the Company, it is intended that the Company adopt a pro-active approach to all HSEQ related matters. The Company intends that its operations whether onshore or offshore will be carried out in full compliance with relevant Legal and Industrial Standards including those set out in clients’ contractual agreed documentation. In order to achieve the objectives set for this HSEQ MS, AlMansoori Specialized Engineering LLC will make certain that all Employees and Contractors are informed of their responsibilities and of the requirement to actively participate and co-operate with management in support of the implementation of this Management System. The Company further recognizes the importance of positive demonstration of commitment by management. Demonstration of commitment to HSEQ matters will be shown through the participation, application and involvement in the practical compliance of the Company’s HSEQ Policy and Objectives. Every Manager, Superintendent and Supervisor shall accept their individual responsibility for HSEQ matters and treat them with the same level of importance as other business matters. Nabil Al Alawi Chief Executive Officer February 2009




Rev. : 06

Page : Page 10

Date : 20/02/2011

2. SCOPE & APPLICATION a. GENERAL

This document specifies the Health, Safety, Environment and Quality Integrated Management System of AlMansoori Specialized Engineering.

The systems requirements of this manual are aimed at achieving customer satisfaction by consistently providing conforming product and meeting or exceeding customer and applicable regulatory requirements through application of the system, continuous improvement and the prevention of nonconformity. This document ensures that the company adequately identifies customer requirements, through all Quality Management System processes, to achieve customer satisfaction with a closed-loop Process Model methodology. This document applies to our following products/services categories and satisfies the HSEQ MS requirements as required in ISO 14001:2004, OHSAS 18001:2007 and ISO 9001:2008. This document together with HSEQ procedure Manual is applicable to all Almansoori worldwide operations, in case of any exception due to different country legislations or operational conditions, these exceptions will be mentioned in Annexure. b. PERMISSIBLE EXCLUSIONS The sub-clause 7.3 – Design and Development – of Product Realization (Clause 7 of ISO 9001) has been excluded from the scope of AlMansoori Specialized Engineering, as the company does not carry out any design or development activity in its project. AlMansoori Specialized Engineering services considers the customer specifications as a customer supplied product therefore it is controlled according to (ISO 9001:2008) Sub-clause 7.5.4 Customer Property.




Rev. : 06

Page : Page 11

Date : 20/02/2011

3. DEFINITIONS

MSE AlMansoori Specialized Engineering

HSEQ Occupational Health, Safety, Environment & Quality.

Occupational Health & Safety

Conditions & Factors that affect the well being of employees, temporary workers, contractors, personnel, visitors & any other person in the work place.

Safety Safety encompasses the Systems, Programs, Procedures, and practices required for the prevention of incidents.

Environment Surroundings in which an organization operates, including air, water, land, natural resources, flora, fauna, humans and their interrelation.

Quality Degree to which a set of inherent characteristics fulfils requirements.

Quality Service Adequacy of service provided to clients in achieving their present and future objectives.

Quality Assurance Part of quality management focused on providing confidence that quality requirements will be fulfilled.

Quality Management Coordinated activities to direct and control an organization with regard to quality.

System A management tool for meeting an established objective made up of four steps i.e., Plan, implement, measure and adjust.

Quality Management System

Management system to direct and control an organization with regard to quality.

IMS Integrated Management System - The Company structure, responsibilities, practices, procedures, system processes and resources for implementing IMS, Health, Safety, Environment & Quality Management System.

IMS Policy (HSEQ) A statement endorsed by the MD (company senior management) of the intentions and principles of actions regarding the Health, Safety, Environmental & Quality effects and which gives rise to strategic and detailed objectives.

Practice Accepted methods or means of accomplishing stated tasks.




Rev. : 06

Page : Page 12

Date : 20/02/2011

Procedure A Procedure is a written description of how a specific task should be accomplished.

Program A Program is a management tool for meeting an established Objective that is less comprehensive than a System. It composes of two steps, planning and implementation. It usually addresses issues that have either limited scope or limited time frame.

Training Training encompasses the steps necessary to ensure that employees have the knowledge, skills and values necessary to fulfill their environmental, health and safety responsibilities.

Hazard An object, physical effect, or condition with potential to harm people, property, or the environment or affect on the company reputation.

Risk The product of the chance that a specified undesired event will occur and the severity of the consequences of the event.

HSEQ Audit An independent, systematic and documented process of objectively obtaining and evaluating verifiable evidence to determine:

Whether the IMS and its results conform to the HSEQ Audit Criteria.

Whether the system is implemented effectively.

Whether the system is suitable to achieve the Health, Safety, Environmental & Quality Policy and Objectives

Non-Conformance A deviation from a requirement specified in the Safety Management System, or an error, which could endanger the safety of the people, asset integrity, environment, the vessel or its cargo.

Self-Assessment A process whereby a check is carried out by a unit or facility to determine how well its programs and procedures satisfy legal requirements and conform to the expectations of the HSEQ MS.

Shall, Will, Must Means that the action mentioned is compulsory.

Should, Would Means that the action mentioned is not compulsory but is recommended.




Rev. : 06

Page : Page 13

Date : 20/02/2011

PDF Positive and Dangerous Feedback.

Unsafe Act Any act that deviates from a generally recognized safe way or specified method of doing a job and increases the potential for an accident.

Near Miss Any event which had the potential to cause injury and/or damage and/or loss, but which was avoided by circumstances.

Incident An event or chain of events which has caused or could have caused injury, illness and/or damage (loss) to assets, the environment, company reputation or third parties.

Waste Management Waste Management encompasses the assessment and disposal of waste generated by facilities (vessels + onshore base) with the goal of minimizing and preventing the generation of waste.

Note on gender: While the male gender has been used throughout the Health, Safety, Environment & Quality System documents, “he” is to be read as “he or she”.




Rev. : 06

Page : Page 14

Date : 20/02/2011

4. COMPANY PROFILE

AlMansoori Specialized Engineering is a UAE National company established in the year 1977 with its head office in the Capital City, Abu Dhabi and a branch office in Dubai. AlMansoori Specialized Engineering is a leading Oilfield supplies and services company with highly motivated skilled Personnel and Equipment. The level of our performance has been well recognized and appreciated by one and all in this field, which in turn has made us to advance our activities to many neighboring countries by maintaining international standards so as to serve the clients at their door step. Our major objective and motto is to provide and ensure the clients the highest quality and standard of work including maintaining Health & Safety of personnel as well as protecting the Environment at all times. We also believe in “Trust and Faith Relationship” with our customers to carry out the business effectively and successfully. AlMansoori Specialized Engineering is proudly involved in providing the following services:

1) Wireline & Completion Services 6) Tubing Conveyed Perforation Services

2) Inspection Services 7) Cased Hole Logging Services

3) Mud Engineering Services 8) Drill Stem Testing Services

4) Marketing 9) Safety Services

5) Directional Drilling Services

The company has gone a long way with the state of art technology & knows how in the territory through the establishment of Joint Ventures with reputed international companies in the Oil & Gas sectors. These Joint Ventures companies are involved in manufacturing, servicing, blending and licensing. Our backup support to our customers and principals is also considered to be one of the highly advanced in terms of availability of workshop, equipped with the latest equipment and machinery located in the city of Abu Dhabi backed by highly qualified personnel in all categories. This is in addition to the administrative support that is available at all times to ensure the compliance of our company to the expected level of performance. AlMansoori Technicians and Engineers are fully qualified in Oil well – servicing and experienced with all aspects of Wireline and Completion Services, Mud Services, Inspection Services and all related services. Highly trained and extremely motivated crews perform the operations under the guidance of our experienced and knowledgeable Management, Engineers, Superintendents and Supervisors.




Rev. : 06

Page : Page 15

Date : 20/02/2011

WIRELINE & COMPLETION SERVICES: The primary services selected to begin with Wireline & completion Services. The Company

enjoyed a reputation of providing competent and professional Wireline and Completion Services,

both personnel and equipment on contractual or call-out basis and in all field environments.

No matter what the customer requirements are, the services provided consist but are not restricted

to the general Wireline Services which perform routine slick line operation such as pressure and

temperature surveys, running and pulling various downhole flow controls, sub-surface safety

operations, bridge plugs, gauge hangers, completion related Wireline services and Production

Wireline jobs.

MSE owns and runs both electronic and mechanical bottom hole pressure and temperature

equipment including slick line run electronic flow meters, memory production logging tools & echo

meter to locate flow level. As a support to the needs of our Clients, we have a sales and rental

section for various types of Oilfield equipment and accessories

INSPECTION SERVICES: AlMansoori Inspection Services Specializes in the NDT / OCTG Pipe Inspection Services. With a

solid foundation of planning and foresight a careful selection of human resources and equipment,

introduction of modern equipment techniques, backed by stringent QA / Safety and training

program, the company succeeded in offering Quality Inspection Services to its clients

Specialized Inspection Services Provided include but are not limited to Tubular Inspection (Drill

Pipe & Bottom Hole Assembly), OCTG Inspection (New & used Tubing / Casing), Pipe

Management, Non Destructive Testing ( NDT ), Third Party Inspection Services, Hull Survey,

Technical Field Services, Tubular Maintenance, Rig parts / Handling Tools Inspection and DS1

Inspection (Drill Stem Design & Inspection Standard). TIS also offer Crane & Lifting Equipment

Inspection & Training.




Rev. : 06

Page : Page 16

Date : 20/02/2011

MUD ENGINEERING SERVICES: AlMansoori Specialized Engineering has been based in Abu Dhabi for over 20 years, supplying

drilling and Mud Engineering Services to the local oil industry. AlMansoori Specialized Engineering

has succeeded in offering Quality Products and Services to its Clients through carefully selected,

widely experience, diversely skilled and multilingual Mud Engineers having 15 – 20 years

experience in the North Africa, North Sea and the Middle East, backed by stringent QA/Safety and

training programs.

Product ranges include Drilling Mud Chemicals, Specialty Chemicals for the Oil & Gas Industry,

Filtration Services and Solids Control Equipment.

MARKETING SERVICES: The Company is fully backed by Sales and Technical staff who are always available to promote

and market the products of our principals, and to give all the necessary support expected from the

principals and the Clients.

As a support to the needs of our Clients, we have a rental section for various types of Oilfield

equipment, tools and accessories. We also have large facilities for rental of Water-Weight Bags

and Load Cells, required for the testing of lifting equipment which is a major need of the industry to

ensure the safety needs and integrity of their equipment and services. This section is also fully

supported by a backup Workshop and Technical Personnel.

MSE is actively involved in the secondment of professional manpower within the Oilfield activities.

In this line of activity, we are associated with reputable international leading manpower supply

companies in the U.S.A., Europe and the Far East.




Rev. : 06

Page : Page 17

Date : 20/02/2011

ALMANSOORI SPECIALIZED ENGINEERING provides representation to foreign companies

conducting business or seeking entry into the region. We speak the language of the Client and you

can be assured your sales story is reaching the right people.

DIRECTIONAL DRILLING SERVICES: ALMANSOORI DIRECTIONAL DRILLING SERVICES, is a high technology oil and gas drilling

Service specializing in Directional Drilling, Measurement-While-Drilling and Logging-While-Drilling

operations. The Company provides a broad range of well placement technology and is particularly

advanced in slim hole, under balanced / CTD, TTRD and CWD applications. The Company prides

itself in creating innovative solutions to facilitate cost-effective drilling.

ALMANSOORI DIRECTIONAL DRILLING SERVICES' product range includes: Drilling

Engineering, Directional Drilling, Well Planning, Mud Motors, Rotary Steer able Tools, MWD and

LWD provided on a rental or service basis. In addition to these products we provide field engineers

and office based supervisors who are widely experienced in the management of challenging

drilling projects.

CASED HOLE LOGGING SERVICES: The Company is operating throughout Middle East, North Africa and Thailand providing our

customers with an array of Cased Hole Logging and Perforating Services and highly trained

personal with 20 plus years of experience in down hole data acquisition.

The Cased Hole Logging services include: Production Logging, Cement Evaluation, Correlation

and Depth Determination, Casing Inspection and Evaluation Services, Expendable Hollow Carrier

Perforation Services, Through Tubing Strip Gun Type Perforation Services, Plug and Packer

Setting Services




Rev. : 06

Page : Page 18

Date : 20/02/2011

SAFETY SERVICES:

AlMansoori Safety Services (MSS) provide services such as H2S Site Safety Consultants, Safety

Officers, Safety Equipment Rentals for both Gas Detection and Breathing Air Systems and

Training in the Middle East, Abu Dhabi, Kuwait, Oman, Yemen, Saudi Arabia, and Qatar. We

provide these services to companies such as McDermott, ADCO, Total, Occidental, DNO, PTTEP

and KOC to name only a few.

“HSEQ FIRST” is our motto. The company firmly believes that not part of its business

objectives can be carried out effectively and successfully if not performed safely.

“GET IT RIGHT THE FIRST TIME & EVERY TIME”




Rev. : 06

Page : Page 19

Date : 20/02/2011

5. COMPANY VISION, MISSION AND VALUES STATEMENT VISION To be the best service organization in the industry with world-class standards of Health, Safety, Environment and Quality. MISSION To make world class Health, Safety, Environment and Quality a way of life within the company.

To create a working environment to its force in order to achieve job satisfaction and career

development.

To provide our clients professional oil field services with the most qualified people and equipment.

To manage the company on a sound and professional financial attitude to achieve the best

reasonable return on investment.

VALUES Health, Safety, Environment and Quality must come first in everything we do in our business.

We will conduct our business at all times with integrity, transparency, strong ethical values and a

commitment to serve. We will abide by laws of the land.

We believe that the most important asset of this company is its employees. Trust, respect, fairness

and dignity shall be how we treat each other within the spirit of working together.




Rev. : 06

Page : Page 20

Date : 20/02/2011

6. HSEQ POLICY General : ALMANSOORI IS COMMITTED TO ENSURE A SAFE AND HEALTHY WORKPLACE, THE

PROTECTION OF THE ENVIRONMENT AND QUALITY SERVICES IN OUR DAY TO DAY

BUSINESS. WE BELIEVE IN A TRANSPARENT AND PRO ACTIVE POLICY AND THAT ALL

ADVERSE ENVIRONMENTAL IMPACTS ARE PREVENTABLE.

To Implement This Policy, AlMansoori Will: Develop and implement effective Health, Safety, Environment and Quality Management

Program with defined objectives and targets to improve proactive control of risk and create a step change in behavior.

Give Health, Safety, Environment and Quality the highest consideration within the Company’s

other business objectives. Comply with all applicable local and international laws as well as Customer policies and

regulations. Implement continuous improvement programs utilizing the latest technologies. Encourage personnel to have ownership for identifying and eliminating hazards, preventing

injury to themselves and others. Provide personnel with sufficient training, resources and systems. Empower personnel to STOP any unsafe conditions at any workplace. Allow all personnel to have direct access to the highest management levels of the company in

order to communicate about any issues related to HSEQ. Actively monitor, audit and review to improve HSEQ IMS, processes and performance. Hold supervisory management accountable for ensuring and promoting a safe and healthy

workplace and the protection of the environment within their areas of responsibilities. Improve the efficient use of energy and natural resources. Provide to the Oil and Gas industry a World Class Quality Service.




Rev. : 06

Page : Page 21

Date : 20/02/2011

7. AMENDMENT AND RE-ISSUE OF THE MANUAL This manual shall be controlled as per document and data control procedure. The Corporate HSE & Quality Manager, who is responsible for reviewing and implementing any changes to it and retain the master copy of the IMS Manual. Controlled copies will be made available to relevant persons (e.g. auditing bodies, employees, etc). All other copies are clearly marked uncontrolled and are not subject to automatic updating.




Rev. : 06

Page : Page 22

Date : 20/02/2011

SECTION TWO - ORGANIZATION FOR INTEGRATED MANAGEMENT SYSTEM

1. MANAGEMENT COMMITMENT

AlMansoori Specialized Engineering management is fully committed to HSEQ and demonstrates its commitment to the development and improvement of the Integrated Management System by:

a) Communicating at all levels in the organization the importance of meeting customer as well as regulatory and legal requirements;

b) Establishing the company’s Health, Safety, Environment and Quality policy and HSEQ

objectives, and ensuring that they are deployed effectively at all functions and levels; c) Conducting management reviews and ensuring that HSEQ performance is effectively

reviewed at relevant levels d) Ensuring the availability of necessary resources for the fulfillment of HSEQ management

system standard requirements.




Rev. : 06

Page : Page 23

Date : 20/02/2011

2. RESPONSIBILITY & AUTHORITY Senior Management The responsibility for ensuring that ALMANSOORI SPECIALIZED ENGINEERING achieve and maintain a consistently high standard of client satisfaction is firmly accepted by Senior Management. The Chief Executive Officer through his Managers and HSE & Quality Manager is responsible for ensuring that all activities are carried out in accordance with a defined Integrated Management System which meets the requirements of ISO 9001, ISO 14001 & OHSAS 18001. ORGANIZATION RESPONSIBILITY AND AUTHORITY ALMANSOORI SPECIALIZED ENGINEERING Managers shall be responsible for all disciplines within MSE locations. They shall ensure that sufficient resources and qualified personnel are available in order that all aspects of verification activities are satisfactorily carried out. They are ultimately responsible for quality within all MSE locations.

SUMMARY OF MAJOR JOB DESCRIPTIONS

CHIEF EXECUTIVE OFFICER (C.E.O.) The C.E.O will be responsible for: Ultimate responsibility for all HSEQ Policy matters. Allocation of sufficient resources for HSEQ requirements. Implementing measures for reduction of risk and ensuring effective risk management. Developing safety objectives and targets to meet HSEQ Policy and Business plans. Promoting and developing a high level of safety awareness and commitment to HSEQ control.

DIVISION & COUNTRY MANAGERS Division and Country Managers will be responsible for: Implementing HSEQ Policy requirements. Establishing HSEQ objectives and targets to meet the Company HSEQ Objectives and safety

plan. Establishing procedures and controls to ensure all activities are conducted in accordance with

the HSEQ Management System Identification of training needs to enable all personnel to meet Company objectives and safety

targets. Establishing methods for consultation with all employees on HSEQ matters. Promptly investigating accidents and incidents and near miss reports and providing effective

follow-up. Demonstrating a clear commitment to HSEQ Policy matters.




Rev. : 06

Page : Page 24

Date : 20/02/2011

CORPORATE HSE & QUALITY MANAGER The Corporate HSE & Quality Manager will be responsible for:

To develop, manage, implement & maintain a cost effective IMS within the framework of the company HSEQ policy & objectives satisfying the requirements & legislation of various national & international directories.

Manage the development & implementation of the company’s HSEQ policy at company offices & sites.

Ensure effective hazard identification & risk assessment at all company sites. Ensure that environmental aspects are identified and managed at all company sites. Providing advice and guidance for correct identification of hazards and risk evaluation for all

business work activities. Provide practical guidance, information & assistance to all managers & relevant personnel on

the application & implementation of the company HSEQ Management System. Providing advice on improvement to existing Safe Systems of Work Assist in the investigation of accidents and near misses and maintain accurate records for

analysis and information. Attending Safety Committee meetings at all levels and providing advice and support as

required. Acting as custodian of the HSEQ Management System Manual and other associated

documentation Conducting regular worksite inspection surveys to assess compliance with the Company

HSEQ Management system.

CORPORATE BUSINESS DEVELOPMENT AND MARKETING DIRECTOR

The Corporate Business Development and Marketing Director reports to the Chief Executive

Officer and he is responsible for promoting and developing new markets for products and Services

of the Division and identifying new products and services. Liaise with MSE’s other Divisions, J. V.

and other assigned companies to ensure their products are marketed properly and assist them in

Marketing their Sales and Services. He shall Ensure that all functions are carried out in

accordance with all Company Quality, Safety, Health and Environment polices and Procedures.

CORPORATE HUMAN CAPITAL MANAGER

The Corporate Human Capital Manager reports to the Chief Executive Officer and she is

responsible for all matters relating to Administration, Training and Human Resources. She liaises

with the Division Managers in matters referring to Administration, Training and Human Resources.




Rev. : 06

Page : Page 25

Date : 20/02/2011

She is in charge of Human Resources function, supervises all personnel in the Administration

Department and ensures office services including secretarial services are met to the standards set.

She is also responsible for the management training for all employees.

MARKETING SALES MANAGER The Marketing Sales Manager reports to the Marketing General Manager and he is responsible for Marketing, promoting and securing orders of all products and Services of principals assigned to him. Maintaining regular contact with the Company’s Customers in line with profit targets and marketing strategies. He shall ensure that the products and Services of all our principals are all qualified to be approved in the approved Bidder’s list of the Clients. Comply with Company Quality, Health, Safety and Environmental polices and procedures. SALES MANAGER Sales Manager reports to the Operations Manager, he is responsible for marketing of ALMANSOORI SPECIALIZED ENGINEERING Products & Services related to oilfield industry. To identify client equipment requirements as it relates to sale product and new technologies and ensure clients requirements are met in accordance with company Quality Policy and Objectives. He is responsible for preparing business sales plan for U. A. E. and other locations indication marketing strategy. Comply with all Company Quality, Health, Safety and Environmental polices and procedures. TECHNICAL SERVICES MANAGER The Technical Services Manager reports to the Chief Executive Officer and he is responsible for Oil Field Equipment Manufacturing & recommending the maintenance schedule and maintenance interval requirements. He is responsible for maintain the parts required for preventive maintenance. He shall ensure that all functions are carried out in accordance with all company Health, Safety, Environment & Quality polices and procedures.

SUPERINTENDENTS & SUPERVISORS Superintendents and Supervisors are responsible for operations with respect to AlMansoori on-shore or Offshore Services. Their main responsibilities are to ensure efficient daily operations provided to the clients, as it relates to operations under their supervision, to promote company’s services in line with targets and marketing strategies laid down by the management, contractual responsibility with Clients on day to day basis & comply with all company Health, Safety, Environmental & Quality polices and procedures.




Rev. : 06

Page : Page 26

Date : 20/02/2011

They are also responsible for: Ensuring all work is conducted in accordance with current procedures Hazard Identification Accident Prevention Fire Prevention Waste Management Control of atmospheric pollution Providing HSEQ Induction and On-job training Conducting Safety Meetings on a regular basis Encouraging active participation of all employees in HSEQ matters Ensuring prompt reporting of all accidents, incidents and near misses

HSEQ ADVISORS & OFFICERS

HSEQ Officers will be responsible for: Assisting HSEQ Manager in the day to day implementation of the HSEQ MS Attending Site Safety Committee meetings on a regular basis Developing and implementing emergency response plans Communicating with management and employees on HSEQ matters Assisting in the review of workplace safety performance Assisting in the investigation of accidents and near miss reports Demonstrating a practical commitment to the HSEQ MS and encouraging the participation of

all employees Assisting the HSE & Quality Manager during the HAZOP studies & Risk Assessments on

existing and new operational activities. Supervising and Checking all Safety and Work practices at the site. Plan and conduct planned as well as unplanned emergency exercises. Maintaining the HSEQ Management System to a level that fulfills the Policy and Objectives of

AlMansoori. Conduct regular and scheduled inspections and audits at sites and report findings to HSE &

Quality Manager and Operations Supervisor. Provide a Monthly HSEQ Performance Report to the HSE & Quality Manager.

ALL EMPLOYEES Carry out all work activities in a safe manner. Follow all Company procedures and controls. Promptly report all accidents and near misses. Report all defects and events which may affect HSEQ control. Respond correctly in Emergency situations. Actively support and co-operate in HSEQ matters.




Rev. : 06

Page : Page 27

Date : 20/02/2011

3. MANAGEMENT REPRESENTATIVE AlMansoori Specialized Engineering has appointed the HSE & Quality Manager as a Management Representative for the Integrated Management System, who:

Ensures that processes needed or the Integrated Management System are established, implemented & maintained.

Drafts, maintains, authorizes and distributes Integrated Management System documentation and administers the continual review of the system.

Arranges/carries out internal (self), external (on clients) and extrinsic (third party) audits.

In coordination with divisions heads prepares for Management Review Meetings.

Reports on the performance of the Integrated Management System and recommends necessary improvements.

Ensures all staff is aware of their responsibilities in the area of HSEQ.

Ensures the promotion of awareness of customer requirements throughout the organization.

In the absence of the Management Representative the Chief Executive Officer shall appoint replacement.




Rev. : 06

Page : Page 28

Date : 20/02/2011

4. RESOURCE MANAGEMENT

The management of AlMansoori Specialized Engineering identifies and provides the resources required for the Integrated Management System. Performance, verification and monitoring activities are assigned to suitably qualified or trained staff only in order to effectively implement the Integrated Management System and to achieve the policy & objectives as well as to satisfy the client needs and expectations. AlMansoori Specialized Engineering ensures:

That properly qualified, trained and medically fit personnel undertake assigned tasks,

Training needs of personnel are identified and provided,

Familiarization of all personnel in terms of rules & regulations, Health, Safety, Environment & Quality Management,

Communication with the relevant personnel Onshore and Offshore,

Effective planning for operational activities is undertaken,

Appropriate equipment, process, services are available for the implementation of the Integrated Management System.




Rev. : 06

Page : Page 29

Date : 20/02/2011

5. HUMAN RESOURCES

The management of human resources is considered as one of the most important processes of the Integrated Management System. The basic aim is to ensure adequate and competent personnel for implementation and improvement of the HSEQ management system, and the satisfaction of customers.

Responsibilities defined in the HSEQ management system are assigned to personnel who are competent on the basis of applicable education, training, skills and experience, their qualification and experience data is effectively maintained.




Rev. : 06

Page : Page 30

Date : 20/02/2011

6. TRAINING, AWARENESS AND COMPETENCE Procedures have been established to cover the requirements and responsibilities for the training of all personnel performing activities affecting quality. The company considers the requirement for training in general to be of the highest importance. Training shall be given to improve and ensure that all personnel are suitably aware and trained in all aspects of their duties, responsibilities and job functions. The HSE & Quality Manager shall be responsible for the coordination of all HSEQ related training and shall be directly responsible for Integrated Management System and awareness training and all HSEQ manual and the company HSEQ policy and objectives training. Departmental Managers / Superintendents shall be responsible for the training of their personnel with respect to HSEQ & technical training in compliance with its standard operating procedure manual. All new employees on arrival at the company shall be given induction training; this shall include an introduction to the company’s HSEQ system, company HSEQ policy, HSEQ procedures and general out look of the company profile including an introduction to all personnel. All employees’ employment shall be based on relevant minimum requirements for education, training and / or experience. Each employees training requirement shall be assessed as a minimum on an annual basis and the requirement documented onto a training matrix. All employees shall have a personnel file, which shall include as a minimum the following. Job description. Induction training. Quality training. Safety training. Technical training. Employee minimum requirements for recruitment. Training records shall be documented and maintained.




Rev. : 06

Page : Page 31

Date : 20/02/2011

7. INFRASTRUCTURE The Management of AlMansoori Specialized Engineering determines, provide and maintain the infrastructure needed to achieve conformity to product requirements. AlMansoori Specialized Engineering ensures the availability of the infrastructure necessary for achieving effective and efficient product realization while considering the needs and expectations of interested parties and its process, includes the following: a) Provision of an infrastructure, defined in terms such as objectives, function, performance,

cost, safety, security and renewal; b) Development and implementation of maintenance systems to ensure that the infrastructure

continues to meet the organization’s needs; these systems consider the type and frequency of maintenance and verification of operation of each infrastructure element, based on its criticality and usage;

c) Evaluation of the infrastructure against the needs and expectations of interested parties; d) Consideration of environmental issues associated with infrastructure, such as conservation,

pollution, waste and recycling.




Rev. : 06

Page : Page 32

Date : 20/02/2011

8. WORK ENVIRONMENT The Management of AlMansoori Specialized Engineering is committed to manage the work environment needed to achieve conformity to product requirement. AlMansoori Specialized Engineering ensures that the work environment has a positive influence on motivation, satisfaction and performance of people in order to enhance the performance of the organization. The creation of a suitable work environment, as a combination of human and physical factors, includes the following: Creative work methods and opportunities for greater involvement to realize the potential of

people in the organization, Safety rules and guidance, including the use of protective equipment, Ergonomics, Workplace location, Social interaction, Facilities for people in the organization, Heat, humidity, light, airflow, and Hygiene, cleanliness, noise, vibration and pollution.




Rev. : 06

Page : Page 33

Date : 20/02/2011

SECTION THREE - INTEGRATED MANAGEMENT SYSTEM DOCUMENTATION 1. INTEGRATED MANAGEMENT SYSTEM STRUCTURE AlMansoori Integrated Management System is comprised of a number of different elements.

Integrated Management System (IMS) – Manual

The IMS Manual provides an overview of the Health, Safety, Environment and Quality Management System of AlMansoori. It defines the key elements of the IMS and their interaction as well as the structure of the system. It provides details on how the system complies with the requirements of the ISO 9001, ISO 14001 and OHSAS 18001. The IMS manual is prepared by the HSE & Quality Manager, reviewed by all Divisions Managers & finally approved by the HSE & Quality Manager & the Chief Executive Officer.

HSEQ IMS Procedures Manual

The HSEQ IMS procedures provide details on how the key elements of the IMS are implemented. These procedures are consistent with the requirements of the ISO 14001, OHSAS 18001 and ISO 9001 standards and MSE policy for Health, Safety, Environment and Quality. All general procedures are prepared by the HSE & Quality Manager, reviewed by all Divisions Managers & finally approved by the HSE & Quality Manager & the Chief Executive Officer.

Specific Procedures

The Specific Procedures provide further details on how the operational activities are to be carried out.

Work Instructions

The Work Instructions further amplify procedures by defining step-by-step how specific activities are to be carried out.

Standard Forms and Checklists

To provide objective evidence of compliance to the Health, Safety, Environment & Quality System data needs to be recorded, this is done on various formats/forms & checklists. A sample of each form/format and checklist is retained behind the relevant procedure for guidance on how to complete it, wherever applicable.

External Documentation

Documents of external origin are also controlled and these include client’s specifications, national rules and regulations, national or international codes or standards.

Health, Safety, Environment & Quality records

Records provide objective evidence of compliance to the Health, Safety, Environment & Quality System. All records within the IMS are controlled through implementation of defined procedure.




Rev. : 06

Page : Page 34

Date : 20/02/2011

2. SYSTEM PLANNING

The documentation structure described in Point-1 above defines how the requirements for Integrated Management System (IMS) will be met. This form is a standard, generic IMS plan, which will apply to each related project, performed by AlMansoori. This generic IMS plan identifies all the processes required for the effective implementation of the IMS along with their sequence & interactions. Suitable monitoring/verification points in the processes are identified along with the standards of acceptability for all activities and a recording system. Additionally, each component of particular project/service is planned prior to commencing the work. The need for extra equipment, resources, and skills is considered and documented as part of planning such individual project components. If required, a project-specific plan will be developed to supplement the standard & generic IMS Plan. The top management is responsible to ensure that the integrity of the Integrated Management System is maintained when changes to the system are planned & implemented. All required processes, along with the supporting processes, have been identified, logically sequenced and mapped to effectively implement, maintain and continually improve the IMS. (Refer to Annexure 1 – Business Process Flowchart.)




Rev. : 06

Page : Page 35

Date : 20/02/2011

3. DOCUMENT AND DATA CONTROL The Company has established and maintained procedures for control of all documentation relating to the IMS. Managers / Superintendents and Supervisors of all departments and functions are responsible for the documents preparation, approval and distribution within their area of responsibility, along with the HSEQ department. All IMS documentation essential for the accomplishment of work within a department are prepared, numbered, reviewed, approved, distributed, revised and filed in accordance with detailed procedures. A master list of all documents is held within the HSEQ department to identify the current documents as well as control the changes to and distribution of new/revised documents. All obsolete documents are removed from point of use and issue. Any obsolete documents retained for legal purpose are suitably identified. The Chief Executive Officer shall approve the Company HSEQ Policy and objectives as well as the HSEQ Manual and revisions. The Chief Executive Officer and HSE & Quality Manager shall approve all HSEQMS procedures. All Manuals and revisions shall be issued via a receipt acknowledgement transmitted system, which also ensures the withdrawal and destruction of obsolete documents. All amendments to documents are reviewed, approved and issued by the same functions that performed the original review and approval.




Rev. : 06

Page : Page 36

Date : 20/02/2011

4. CONTROL OF RECORDS A procedure has been established for the maintenance of all HSEQ records within the company that demonstrate conformance to all necessary requirements and the effective operation of the Integrated Management System. It shall be the responsibility of all Department Managers to maintain review and control their HSEQ records pertaining to their department in conjunction with the HSEQ Department. All records shall be identified, legible, accurate, filed, stored and maintained in such a manner to make them readily retrievable. All records shall be kept in a suitable environment to prevent them from damage, deterioration or loss. All records unless otherwise stated or as requested by clients shall be retained for the period of contract plus one year. The customer has the right to access to records that pertain to his contract.




Rev. : 06

Page : Page 37

Date : 20/02/2011

SECTION FOUR- INTEGRATED MANAGEMENT SYSTEM PLANNING

1. PLANNING FOR HAZARD IDENTIFICATION, ENVIRONMENTAL ASPECTS, RISK ASSESSMENT & CONTROL

Identification of Health, Safety & Environmental aspects and their associated hazards/impacts are performed by various functions whose activities are relevant to HSEQ management system under the guidance of the HSE & Quality Manager and head of relevant Division. Similarly, risk assessment is performed to ensure that all activities associated are considered while setting objectives & targets.

The management of risk is based on identification, assessment, & control of risk. Risk Management is a loss control program where identification of risk and its potential consequences are the key element. Therefore, all employees should be trained to recognize potential hazards, think defensively and anticipate problems through preparation and planning, to carry out the operation with the proper protection, training, awareness, coordination and skill to avoid incidents.

A list of significant HSE aspects & associated risk is maintained and this list will be reviewed and updated as per the procedure for identification & evaluation of aspect, impact/hazard, and risk assessment.

All parties involved in the same operation share HSE aspects/hazards and risk assessment. The Division Managers shall determine an immediate corrective action to prevent loss that could result from the identified causes.

All identified risks shall be reported to the safety officers, Division Managers and HSE & Quality Manager are categorized, analyzed and prioritized with respect to areas of operations with high potential for loss to be re- appraised and effective changes to be determined, documented, communicated, implemented and monitored.




Rev. : 06

Page : Page 38

Date : 20/02/2011

2. LEGAL AND OTHER REQUIREMENT

It is a prime consideration of ALMANSOORI SPECIALIZED ENGINEERING to ensure all

applicable National and International laws and regulations are strictly followed and ensured

compliance.

HSE & Quality Manager is responsible for gathering relevant information and details regarding

other requirements applicable to HSEQ aspects of ALMANSOORI SPECIALIZED ENGINEERING

from local & federal governmental agencies as well as International Agencies or Society and

compiling them. He is also responsible to arrange translation (wherever required) of such

documents received into the commonly readable language and communicate to all relevant

functions & levels of the organization.

Procedure for legal requirements describes the method of identification and updating legal and

other applicable requirements relevant to the product and activities of the organization.

A list of applicable requirements will be maintained by HSE & Quality Manager.




Rev. : 06

Page : Page 39

Date : 20/02/2011

3. OBJECTIVES AND TARGETS ALMANSOORI SPECIALIZED ENGINEERING defines set objectives and targets for Integrated Management System to enable and prove to be continually improving HSEQ performance. HSE & Quality Manager and Divisions Managers are responsible for setting HSEQ objectives and targets on an annual basis. Objectives & targets are prioritized on the basis of customer requirements, significant HSE Aspects/Impact & applicable legal requirements. The following inputs will be considered for setting objectives:

HSEQ Policy.

Legal and other requirements.

Customer Requirements.

List of significant HSE aspects / hazards and risks.

Views of interested parties.

Operational and business requirements.

Financial and technological options.

Persons responsible for achieving the objectives plan their activities in the form of “management programs”. Chief Executive Officer shall approve the measured Objectives established by the HSE & Quality Manager and all Divisions. The HSE & Quality Manager is also responsible to maintain the list of approved Objectives & targets.




Rev. : 06

Page : Page 40

Date : 20/02/2011

4. HSEQ MANAGEMENT SYSTEM PROGRAMMES AlMansoori Specialized Engineering considers the management programs a key element to the successful achievement of the overall objectives & targets. Divisions Managers are responsible for establishing programs for achieving objectives and targets. These shall be reviewed by HSE & Quality Manager and approved by the Chief Executive Officer within the first quarter of every year. The programs shall address all the HSEQ objectives and indicate targets set to achieve each objective and responsibilities within the time frame. The concerned Division Manager shall review the program in case of any significant change in the operations, such as addition of new services, equipment, product, raw material, etc. Subsequently, the HSE & Quality Manager makes the necessary changes to the program after review.




Rev. : 06

Page : Page 41

Date : 20/02/2011

SECTION FIVE- INTEGRATED MANAGEMENT SYSTEM IMPLEMENTATION & OPERATION 1. COMMUNICATION AND CONSULTATION INTERNAL COMMUNICATION Internal communication consists of flow of information from the management to all employees of MSE and from the employees to the management to ensure that all levels and functions are aware of the HSEQ policy, objectives, and Integrated Management System. It also ensures that the views and suggestion on HSEQ performance, aspects, and impacts/hazards identified by the employees reach to the Divisions Managers and the HSE & Quality Manager for effective communication among all levels within ALMANSOORI SPECIALIZED ENGINEERING. It is the company’s aim and objective to promote the HSEQ culture through communication using the following medium: a) Bulletin boards, b) Awareness campaigns, c) HSEQ meetings, d) Toolbox talks, e) HSE Award Scheme, f) Memos, notices, circulars and other publication. g) Employees HSEQ Feedback Forms. h) MSE News letter. Managers are responsible for ensuring that Bulletin Boards highlighting HSEQ matters are posted at prominent locations, where work activities are carried out. Managers, Superintendents and Supervisors shall use the bulletin Boards to display HSEQ information concerning HSEQ notices, HSEQ Meeting agenda, performance review findings and any other relevant matters. HSEQ awareness campaigns will be decided jointly by managers and implemented in accordance with established performance objectives. HSEQ committee meetings, both formal and informal, will be held at regular intervals throughout the year. Follow up actions and feedback reports will be distributed to all relevant personnel to enable an information cascade to be formed. Toolbox talks are to be conducted on a daily basis by worksite Supervisors, Team Leaders or Operators. Topics to be covered are to include information and instructions:




Rev. : 06

Page : Page 42

Date : 20/02/2011

− Job plans

− Task allocation

− Hazard information

− Environmental restrictions

− Risk assessment controls

− Special controls – Permit to Work (PTW) etc.

− Emergency recovery actions

− Other relevant/specific information Managers and Supervisors will assess personnel for their involvement, participation and demonstration of commitment to the implementation and development of the HSEQ MS. A HSEQ award Scheme will be used to reward selected individuals who have shown outstanding performance during their work activities. Awards for HSEQ performance will be made for monthly as well as for annual performance appraisals.

Memos, notices and circulars relating to current HSEQ concerns, HSEQ Alerts and information updates will be distributed by Managers, Superintendents and Supervisors for promulgation on Bulletin boards and presentation at Site HSEQ Meetings. Every business trip carried out such as (Country visit, Exhibitions, conferences etc.) should have a summary report produced and distributed to all concerned managers. EXTERNAL COMMUNICATION All communications relevant to HSEQ aspects of ALMANSOORI SPECIALIZED ENGINEERING from external sources will be received by the HSE & Quality Manager, who is responsible for translating it, if necessary, and communicate the contents to the top management and throughout the organization. Communications received verbally or by telephone will be logged. Similarly, out-going communications from the organization will be translated wherever required. In dealing with legal issues relevant to ALMANSOORI SPECIALIZED ENGINEERING HSEQ aspects, management shall have the support of legal advisor, wherever necessary.




Rev. : 06

Page : Page 43

Date : 20/02/2011

2. CUSTOMER COMMUNICATION ALMANSOORI SPECIALIZED ENGINEERING has determined and implements effective arrangements for communicating with customers in relation to: - product information, - enquiries, contracts or order handling, including amendments, and - customer feedback, including customer complaints. ALMANSOORI SPECIALIZED ENGINEERING has defined processes for communicating effectively and efficiently with its customers and other interested parties and processes for collecting and analyzing the data related to customer satisfaction. ALMANSOORI SPECIALIZED ENGINEERING implements and maintains processes to ensure adequate understanding of the needs and expectations of its interested parties, and for translation into requirements for the organization. These processes include identification and review of relevant information and actively involve customers and other interested parties. Examples of relevant process information include but are not limited to: - requirements of the customer or other interested parties, - market research, including sector and end-user data, - contract requirements,




Rev. : 06

Page : Page 44

Date : 20/02/2011

3. REVIEW OF CUSTOMER REQUIREMENTS:

AlMansoori Specialized Engineering reviews the requirements related to the product. This review is conducted prior to the company’s commitment to supply a product to the customer and ensures that:

a) Product requirements are clearly defined; b) where the customer provides no written statement of requirement, the order requirements are

confirmed before acceptance; c) contract or order requirements differing from those previously expressed, e.g. in a tender or

quotation, are resolved; d) The company has the ability to meet the customer requirements for the product. The results of reviews and subsequent follow-up actions are recorded. The company ensures that relevant documentation is amended on changes in product requirements. The changed requirements are communicated to all relevant personnel.

AlMansoori Specialized Engineering has documented:

How it receives and documents the requirements of potential clients,

How it prepares submissions based on the clients requirements,

How it reviews the submission for adequacy prior to sending it,

How it compares contract details against the submission and, if there are any differences, how it resolves them,

How it confirms the contract,

How records from submission and contract review activities are maintained,

How it receives and documents amendment to contract. AlMansoori Specialized Engineering ensures that the established procedures, which require that inquiries, quotations, contracts and orders are reviewed and studied, to ascertain that Client’s requirements are adequately defined and are well understood. Before submission of a tender or the acceptance of a contract or order, AlMansoori Specialized Engineering, verify that the company has the capability to meet the offer and contract requirements. The procedure requires that any ambiguities or requirements be clarified with the Client prior to submission of the offer.




Rev. : 06

Page : Page 45

Date : 20/02/2011

The contract or order awarded is further reviewed to ascertain that any difference between the contract or order and the Company’s offer are resolved prior to acceptance of such contract or order. In cases where the need has arisen to make an amendment to a contract the Manager concerned is responsible for ensuring that the amendment is documented and passed to all concerned in the Company. Any amendments to accepted contracts are processed as per original order. It may be necessary to hold the processing of any contracts if the amendments are going to affect the process of the contract.

Records of the contract review are maintained.




Rev. : 06

Page : Page 46

Date : 20/02/2011

4. OPERATIONAL CONTROL All activities that affect the Integrated Management System must be planned and controlled via written management system documents, which must contain enough information so that staff can perform a task correctly and know that they have done it correctly under normal or abnormal operating conditions including emergency situations. Special processes are carried out under pre-qualified conditions or procedures using qualified personnel, if required. Equipment having a direct effect on the Health, Safety, Environment & Quality Management System are properly maintained in order to ensure integrity of its process capability. AlMansoori Specialized Engineering controls all maintenance, preventive maintenance and service requirements whether at work location, or at its’ Base by documented procedures and / or work instructions (Refer to Maintenance Management System Manual). It is the responsibility of the Division / Operations Manager to ensure these procedures are in place and being adhered to, adequate with cross reference to Health, Safety, Environment & Quality Management System. The procedures ensures that all maintenance and servicing of equipment and all processes, operations, and services appropriate to the application of work to comply to company and client requirements are carried out in the correct environment. If the need arises by company or by client requirements quality plans may be generated to control document processes, operations or services. All process procedures, work instructions or quality plans shall be approved prior to implementation. Procedures for preventive maintenance cover all plant, base equipment and all equipment for service operations. Records of all preventive maintenance, shall be maintained.




Rev. : 06

Page : Page 47

Date : 20/02/2011

5. DESIGN AND DEVELOPMENT This clause is Not Applicable at the time being, whenever will be applicable, the following shall apply.

Design and Development Planning: The design and development of products is planned and controlled by a documented procedure. The design and development planning includes: The design and development stages The review, verification and validation at appropriate design and development stages The responsibilities and authorities for design and development The interfaces among different organizational functions and groups are defined and properly managed to ensure effective communication and clear assignment of responsibility. The output from design and development planning is updated as the design and development progresses.

Design and Development Inputs: Inputs related to product requirements are completely determined, and records related to design and development inputs are maintained. Design and Development inputs include: Functional and performance requirements of products Applicable statutory and regulatory requirements Information derived from previous similar designs, where required Other requirements essentials for design and development, such as national or international standards, industry codes of practice The inputs are reviewed to ensure that requirements are complete, unambiguous, and not in conflict with each other.




Rev. : 06

Page : Page 48

Date : 20/02/2011

Design and Development Outputs The outputs of design and development are properly established. These outputs are properly reviewed and approved prior to release. The output of designs includes information to enable verification and validation to planned requirements. It is ensured that design and development outputs meet the design input requirements, provide appropriate information for purchasing, production and service provision, contain or reference product acceptance criteria and specify the characteristics of product that are essential for its safe and proper use.

Design and Development Review: Appropriate people are assigned to manage and conduct systematic reviews to determine that design and development objectives are achieved. These reviews are conducted at the selected points in the design and development process as well as at completion. At suitable stages, as defined in the design and development planning, reviews of design and development activities are done to: Evaluate the ability of the results of design and development to meet requirements To identify any problems and propose necessary actions Design reviews are conducted by representatives of all functions concerned with design and development stages being reviewed. Proper records are maintained. Design and Development Verification: Verification activities are performed at appropriate stages, as defined in the design planning, to ensure that the design and development outputs have met the design and development requirements. This includes product as well as process design (where appropriate). Records of verification activities are maintained. Design and Development Validation: Validation ensures that the organization is not only capable of considering their basic performance and function, but all factors that contribute to meeting the product and process performance expected by customers and other interested parties. After verification activities are done and design and development of product is completed, the validation of design is performed, as per design planning, to ensure that the resulting product is capable of meeting the requirements for the specified application or intended use.




Rev. : 06

Page : Page 49

Date : 20/02/2011

Control of Design and Development Changes: Changes in design and development of products are identified and records of such changes are maintained. The changes are reviewed to evaluate the effect of changes on constituent parts and products. They are then verified, validated and approved before implementation. Records of changes are maintained.




Rev. : 06

Page : Page 50

Date : 20/02/2011

6. PURCHASING The Purchasing of materials, equipment, tools and services that directly affect quality are controlled by a documented procedure. This procedure ensures that purchased materials and services meet all specified requirements By controlling purchasing, ALMANSOORI SPECIALIZED ENGINEERING ensures that the terms of procurement clearly describe what is required and ensures it has purchased from supplier/subcontractor, which has been previously selected. ALMANSOORI SPECIALIZED ENGINEERING has documented: How it evaluates and selects sub-contractors on the basis of their ability to meet all of its requirements, including quality requirements. (Note: this only relates to sub-contractors who have an impact on ALMANSOORI SPECIALIZED ENGINEERING service quality). How it determines and documents the nature and extent of control exercised by ALMANSOORI

SPECIALIZED ENGINEERING over this suppliers / sub-contractors. How it maintains records of acceptable suppliers/sub-contractors. How it ensures services, work or product provided by the sub-contractors is inspected and

verified. How it identifies, documents and follows up sub-contractors non-conformance. It is the responsibility of the Division Managers to control the routing of all purchasing documentation. The Division Manager shall be authorized to make Purchase from approved suppliers as per the approved budget and requirements of the service / supply contract. As a rule, no purchase is allowed without issuing an appropriate purchase order and where applicable material requisition is issued. All purchase orders and export orders related to equipments, the Division Manager prior to submission to vendors approves tools and other operational accessories. All Material requisitions & Purchase orders related to machineries, vehicles, maintenance and services shall be approved by the authority level. Once approval for purchase has been obtained or if the approval of the purchase is within the authority of the Senior Officers, the procedure for issue of purchase order is common for all types of purchase namely, assets, consumable, services etc. The procedure ensures that all requirements, general, technical or documentation necessary to assure adequate quality are referenced on all documents pertaining to the procurement of materials, equipments and services i.e. date, quantity, grade, specification, certification, price, part numbers etc. All Suppliers / Vendors are subject to review and assessment of their quality system and / or supply and services capability. An initial assessment involves sending a letter to the vendors requesting appropriate quality products and services information and documentation. If the results are unacceptable the HSE & Quality Manager will make a request to externally audit the vendor.




Rev. : 06

Page : Page 51

Date : 20/02/2011

All successful suppliers / vendors shall be included in the companies approved vendor list. The approved vendors list (A.V.L.) is controlled by the HSEQ department and the performance of approved vendors shall be monitored. Verification arrangement “if required” and authority to release a product from subcontractors shall be identified and the subcontractor notified. All goods received at AlMansoori premises shall be verified against the purchase order. If the situation arises where a customer requires verifying the supply of equipments and services being supplied by AlMansoori subcontractors prior to them leaving the subcontractor then, AlMansoori along with the subcontractor shall allow the customer full access and assistance to do so. In addition for offshore operation activity, customer representative witnesses and signs accepting all equipment prior the mobilization from AlMansoori premises to customer location.




Rev. : 06

Page : Page 52

Date : 20/02/2011

CUSTOMER PROPERTY: If a client supplies an item, which they require to be incorporated into the product/services and subsequently returned to them, a system must be maintained to ensure the item is handled correctly and not damaged or lost. AlMansoori Specialized Engineering takes necessary measures to ensure that any customer property which is under company’s control or being used or incorporated by company in its products or services, are properly safeguarded. The control measures include identification, verification, segregation, protection and safeguarding customer property provided for use or incorporation into the product or services. In case of loss or damage to customer property, it is immediately reported to customer and related records are maintained. AlMansoori Specialized Engineering has documented:

How items received from clients are recorded.

How items are handled and stored while under the control of AlMansoori Specialized Engineering.

How non-conforming, lost or damaged items are reported back to the client.

How the item is returned to the client.




Rev. : 06

Page : Page 53

Date : 20/02/2011

7. PRODUCT IDENTIFICATION AND TRACEABILITY AlMansoori Specialized Engineering makes provision for identifying status of products, where applicable, by suitable means throughout product realization. The status of the product with respect to measurement and monitoring requirements is identified during all stages of production and service provision. Also to ensure traceability of products, the unique identification of products or their batches are controlled and recorded. AlMansoori Specialized Engineering has defined processes for the identification and traceability of materials, tools & equipment from receipt of goods, during storage and through to final use, when necessary. All equipment, tools and materials received and used at locations are recorded, traced and maintained by Materials Coordinator. Records of operational equipment, tools and Maintenance of Equipment are identified and maintained for a known period to allow records to be retrieved if any items found to be defective or damaged before, during or after operation use.




Rev. : 06

Page : Page 54

Date : 20/02/2011

8. CONTROL OF SERVICE PROVISION All activities that affect the Health, Safety, environment and service Quality must be planned and controlled via written Safety and Quality System documents, which must contain enough information so that staff can perform a task correctly and know that they have done it correctly. Special processes are carried out under pre-qualified conditions or procedures using qualified personnel. Equipment having a direct effect on the Health, Safety, Environment and service Quality are maintained in order to ensure integrity of its process capability. ALMANSOORI SPECIALIZED ENGINEERING has defined: How it manages the planning, advisory, tender management, contract administration and

practical completion and final certificate processes. How it uses Forms and Checklists to ensure processes are carried out in a consistent and

controlled manner.




Rev. : 06

Page : Page 55

Date : 20/02/2011

9. PRESERVATION OF PRODUCTS AlMansoori Specialized Engineering has established systems to ensure that material and documents critical to the service provided are handled, stored, packaged, preserved and delivered so as to prevent damage or deterioration. Delivery systems must include “on time” requirements. ALMANSOORI SPECIALIZED ENGINEERING has defined: How it handles product so as to prevent damage or deterioration, How it uses designated storage areas to prevent damage, deterioration or loss, How it controls the preservation and packaging of documents and product so as to provide

adequate protection and prevent damage during transit, How it manages the delivery process.




Rev. : 06

Page : Page 56

Date : 20/02/2011

10. CONTROL OF MONITORING & MEASURING DEVICES There must be confidence that equipment used to inspect, measure, check or verify design, operation and construction quality is calibrated to an acceptable level of accuracy. Equipment that does not meet this level must be isolated from use and recalibrated before being used again. Devices used to calibrate equipment must be traceable to a national or International Standard unit of measurement. ALMANSOORI SPECIALIZED ENGINEERING has defined: How inspection measuring and test equipment are identified,

How they are calibrated,

What is the frequency of calibration,

What is the procedure of calibration,

What is the accuracy required,

What action is done when measuring and test equipment is found to be out of calibration,

What qualification is required to use the measuring and test equipment,

What standard is used for calibration,

How the measuring instruments is maintained to ensure its accuracy and fitness,

How records of calibration are kept.




Rev. : 06

Page : Page 57

Date : 20/02/2011

11. EMERGENCY PREPAREDNESS AND RESPONSES AlMansoori Specialized Engineering recognizes that planning for emergencies will allow for suitable preventative action, which can help reduce the likelihood of an emergency occurring and, the effects of the emergency. It is considered essential that all personnel know what actions to take and when to take them in the event of an emergency situation. The Company will provide such Information, instruction and training as may be required in order that personnel might be able to respond correctly, in the event of an emergency. Where necessary, the Company shall develop HSE contingency plans as required by clients, local rules and regulations, defined specific safety procedures and sequences of safety activities which may be relevant to a particular project or contract and not already covered by the Company HSEQ Procedures. In general, information regarding organization, duties and responsibilities in an emergency shall be contained in the HSEQ Procedures. Specific local implementation and development of Emergency Responses and Contingency Plans shall be the responsibility of Divisions Managers. In order to verify the suitability and capability of local arrangements, Managers shall schedule and conduct drills and exercises on a regular basis, at the sites under their control. Records of drills and exercises conducted are to be kept together with details of follow up actions and performance assessments. The Company shall provide all equipment necessary to respond to an emergency situation including Fire fighting, First aid, H2S detection, respiratory protection and life saving appliances etc. All Emergency Response equipment and materials shall be maintained, inspected and tested at suitable intervals to ensure its compliance with manufacturer’s instructions and local rules and regulations. ALMANSOORI SPECIALIZED ENGINEERING has documented: How Emergency, Hazardous and Potential Accidents are identified; How Drills and Exercises are to be conducted; How Drills and Exercises are recorded; How to react to Crisis and other Potential Emergency situations. How to react in case of Serious Illness, Injury, and Fatality; How to react in case of Fire or other Accident and / or Potential Emergency situations Onshore

or Offshore.




Rev. : 06

Page : Page 58

Date : 20/02/2011

SECTION SIX: INTEGRATED MANAGEMENT SYSTEM MEASUREMENT, ANALYSIS AND IMPROVEMENT. 1. MEASUREMENT AND MONITORING OF HSE PERFORMANCE

AlMansoori Specialized Engineering has established and is maintaining procedures to monitor the HSE performance on a regular basis. This includes the monitoring of:

Dangerous Situation Feedback (DSF)

Incidents, Accidents (including near misses)

Occupational ill health instances

Achievement of Objectives & Targets

Legal compliance to HSE requirements

Identified Environmental Impacts

Site Visits

Site Inspections

Behavioural Safety Audits

AlMansoori Specialized Engineering has documented:

How it monitors and measures the HSE aspects and performance parameters

The frequency of monitoring

How the results of monitoring & measurement are recorded

How actions arise as a result of the results of monitoring & measurement




Rev. : 06

Page : Page 59

Date : 20/02/2011

2. MEASUREMENT AND MONITORING OF PRODUCTS AlMansoori Specialized Engineering maintains a mechanism to ensure: Items, goods and services received from suppliers are exactly as ordered and conform to all

specifications. Appropriate inspection and/or verification take place throughout the design / operation process. The design is verified as meeting the client's requirements and expectations before delivery or

hand-over. Records must be retained to prove that the above checking was carried out and those acceptable (“pass”) results were achieved. Additionally, verifiers must identify themselves on the records to provide accountability. AlMansoori Specialized Engineering has defined: How it inspects and verifies services and products provided by suppliers and subcontractors that affect its service to the client. How drawings and specifications are checked as they are developed.

How the final design packages to be issued for construction is verified prior to issue.

How it verifies and inspects all jointing activities.

How it verifies and inspects the cable laying activities.

How it reports on all its activities.




Rev. : 06

Page : Page 60

Date : 20/02/2011

3. MEASUREMENT AND MONITORING OF PROCESSES

AlMansoori Specialized Engineering has established suitable methods for measurement and

monitoring of processes necessary to meet customer requirements and to demonstrate the

processes continuing ability to satisfy its intended purpose. In case of non-conformance with the

planned result, correction and corrective action are taken to ensure conformity of product.




Rev. : 06

Page : Page 61

Date : 20/02/2011

4. ANALYSIS OF DATA AlMansoori Specialized Engineering collects and analyzes appropriate data to evaluate the

suitability and effectiveness of the HSEQ Management System and to identify areas for continual

improvement. This includes data generated by measuring and monitoring activities and other

relevant sources. Decisions based on facts are based on effective and efficient use of

appropriate statistical techniques.

The analysis of data provides information on:

a) Customer satisfaction and/or dissatisfaction;

b) Conformance to customer requirements;

c) Characteristics of processes and products and their trends;

d) Suppliers & Contractors performance

e) HSE Statistics




Rev. : 06

Page : Page 62

Date : 20/02/2011

5. CUSTOMER SATISFACTION

AlMansoori Specialized Engineering has determined and established processes for monitoring

information on customer satisfaction and/or dissatisfaction to assess whether the company has

met the customer requirements. The methods and measures for obtaining this information and its

use are defined in the relevant procedures.




Rev. : 06

Page : Page 63

Date : 20/02/2011

6. CONTROL OF NON-CONFORMING PRODUCTS AlMansoori has established procedures for the control and disposition of all non-conforming materials, equipment, items, services or functions. These controls include identification, segregation documentation and disposition of all non-conforming conditions and shall establish procedures for the subsequent disposition review and recommended action (s). The Division Manager and / or HSE & Quality Manager shall review all non-conformance reports and shall determine whether action is required and by which department / person. The Division Manager and HSE & Quality Manager shall close-out all non-conformance reports. Recommended actions against non-conformance reports can be to rework, repair, use as is, scrap, re-grade or if required returned to vendor. Procedure shall provide for the suitable identification of non-conforming products to prevent, them from unintended use. The procedures provide for the immediate disposition, cause of non-conformance, corrective action and action required to prevent re-occurrence. All non-conformance reports shall be analyzed at regular intervals and any trends highlighted and discussed during the corporate HSEQ management review meeting of the HSEQ management system.




Rev. : 06

Page : Page 64

Date : 20/02/2011

7. ACCIDENTS AND INCIDENTS INVESTIGATIONS It is the responsibility of all Company personnel to ensure the prompt reporting of all Accidents, Incidents, Near Misses & DSF’s to management. Prompt reporting of such information allows Managers/Superintendents and Supervisors to correctly identify the circumstances of each event and select the appropriate level of investigation that might be required to be carried out. The Company recognizes that prompt reporting and appropriate levels of investigation are essential to: Identify the Immediate and Underlying Causes Prevent similar repetitions of the accident Allow the identification of changes and improvements that may be required to the current HSE MS arrangements. Managers, Superintendents and Supervisors are required to respond to all Accidents, Incidents, DSF’s and Near Miss reports in order to identify the facts surrounding each case. No report of an Accident, Incident, DSF’s or Near Miss is to be treated as trivial. In the event of a report of an Accident, Incident or Near Miss, personnel are to follow the relevant instructions contained in the forms and the Procedure. The Corporate HSE & Quality Manager shall be responsible for collation and collection of statistical information relating to accidents that have occurred. Team from the HSEQ Department & the concerned Divisions are responsible for conducting the investigation. HSEQ Department shall distribute reports of accident investigation findings and recommendations together with follow up actions, to the related Division Manager and the relevant personnel.




Rev. : 06

Page : Page 65

Date : 20/02/2011

8. CORRECTIVE AND PREVENTIVE ACTIONS This system shall establish the procedural requirement, documented actions and records for the issue, control and subsequent required action related to Non-Conformance Report (N.C.R.) / Corrective Action Reports (C.A.R.), and Customer Complaint Forms (C.C.F). The Company HSEQ Employee feedback Form shall be used to rectify and prevent causes of actual or potential non-conformities, accidents and hazardous occurrences. The HSEQ Employee Feedback Forms are available at all sites. Any person who identifies conditions adverse to the achievement of the Company HSEQ Policy advises the HSE & Quality Manager or his relevant Manager. The Non-Conformance / Corrective Action, and Customer Complaint reporting procedures shall be used as a management tool for correcting deficiencies which create significant conditions adverse to quality. The HSE & Quality Manager periodically reviews and analyses the problems reported, ensuring that relevant information on actions taken is submitted for Management review. N.C.R, and C.C.F.’s shall be controlled by the HSE & Quality Manager. These reports shall notify senior management of significant conditions adverse to the quality of products, workmanship and servicing operations that shall require corrective action implementation. Significant conditions that shall require the issue of N.C.R, or C.C.F may result form the following : Internal and External audit findings.

Management review and HSEQ Improvement meeting.

Client Feedback, Complaints or Non-conformance.

Third Party Audits.

Inspection, Testing or Maintenance Operations.

Fields Operations.




Rev. : 06

Page : Page 66

Date : 20/02/2011

9. CONTINUAL IMPROVEMENT AlMansoori continually strives to continually improve the HSE & Quality Management System

through the use of HSEQ policy & Procedures, HSEQ objectives, audit results, analysis of data,

corrective and preventive action and corporate management review meetings. The HSEQ

objectives are up-graded gradually on routine basis for improving performance of different

Divisions.




Rev. : 06

Page : Page 67

Date : 20/02/2011

10. INTERNAL AUDIT The procedure for internal quality audits reviews and examine the activities that AlMansoori Specialized Engineering performs is properly reflected in written procedures, and the effectiveness of the overall HSEQ program. HSEQ audits shall be conducted in accordance with the internal audit procedure and on the basis of the status and importance of the activity. All Divisions within the Integrated Management System shall be audited at least once annually and the audit shall cover all HSEQ aspects. Additional audits shall be conducted when significant organizational or procedural changes are made or as follow – up to verify the implementation of corrective actions and problems that are identified within the HSEQ system. The audit results shall be documented, reported and filed along with possible non – conformance and recommended corrective actions. Senior Management shall review the result and conclusions of internal audits reports, including non – conformances and the relevant follow – up actions, during the Corporate HSEQ management review meeting to ensure continued effectiveness. The review shall ensure that objectives are being met, defects or irregularities found and corrective action taken to rectify any shortcoming. All personnel involved within internal audits shall be adequately trained. Auditors conducting internal audits must be independent of the area being audited.




Rev. : 06

Page : Page 68

Date : 20/02/2011

11. MANAGEMENT REVIEW It is considered that a key area of management responsibility is to formally review the Integrated Management System at suitable intervals to verify that it is operating correctly and effectively. This periodic review is essential to the continuous improvement process of the IMS and serves to demonstrate Management vision and commitment to all Employees & Clients.

In order to conduct performance review indication, Managers shall: a) Establish Annual Objectives and Targets b) Hold periodic Safety Meetings c) Collect Accident/Incident and Ill health reports d) Arrange a system for follow up reports e) Implement a Safety Monitoring/Audit programme f) Regularly review HSE procedures against current Rules, Regulations and industrial ‘best

practices’ g) Develop Employees HSE & Technical Training program

The Corporate HSE & Quality Manager shall be responsible for providing advice on:

a) HSEQ Objectives & Targets for achievement b) Accident/Incident statistics c) Review of follow up reports d) Collation of Audit/Monitoring reports e) HSE & Quality training achievements f) Changes to HSEQ Rules and Regulations

Performance indicators shall be reviewed on a regular basis at monthly, quarterly and annual intervals as indicated in the respective Terms of Reference for Corporate, Divisions Managers and Business Division HSEQ Meetings. Individual site Safety Meetings/Toolbox talks will consider HSEQ performance & on job risk assessment information on a weekly basis. The management review meeting will be conducted at least once a year to review the continuing suitability and effectiveness of the Integrated Management System in satisfying the requirements of the ISO 9001, ISO 14001 and OHSAS 18001 standards as well as the HSEQ Policy Statement. The meetings will be chaired by the Chief Executive Officer and attended at least by the Divisions Managers & the HSE & Quality Manager.




Rev. : 06

Page : Page 69

Date : 20/02/2011

The agenda of these meetings will include the following topics for discussion:

Health, Safety, Environment & Quality Policy and Objectives, particularly with regard to AlMansoori goals and the needs and expectations of its clients.

Internal and External audit results.

Process Performance & Product Conformity

Supplier Performance

Non-conformities, Accident, Potential Hazards and Emergency Situations.

Corrective and Preventive Actions.

Training needs.

Feedback from Customer & Interested Parties.

Overall Effectiveness of the Management System.

Areas of Continual Improvement.

Legal & other requirements.

Resources. Prior to the management review meeting, the HSE & Quality Manager will prepare summaries based on the above topics for discussion at the meeting. The HSE & Quality Manager will record the minutes of the meeting and ensure that any nominated actions are implemented. The Chief Executive Officer may request additional meetings in consultation with the HSE & Quality Manager at any time, if a matter arises which potentially has a serious effect on the Integrated Management System and its services of AlMansoori Specialized Engineering.




Rev. : 06

Page : Page 70

Date : 20/02/2011

INDEX OF PROCEDURES

PROCEDURE NO.

PROCEDURE

IMSP-01 MANAGEMENT REVIEW

IMSP-02 CONTROL OF RECORDS

IMSP-03 DOCUMENT & DATA CONTROL

IMSP-04 CORRECTIVE & PREVENTIVE ACTIONS

IMSP-05 CONTROL OF NON-CONFORMING PRODUCT

IMSP-06 INTERNAL AUDIT

IMSP-07 CONTRACT REVIEW

IMSP-08 TRAINING, AWARENESS & COMPETENCE

IMSP-09 PURCHASING

IMSP-10 LEGAL & OTHER REQUIREMENTS

IMSP-11 EMERGENCY PREPAREDNESS & RESPONSE

IMSP-12 INCIDENTS/ACCIDENTS REPORTING & INVESTIGATION

IMSP-13 IDENTIFICATION & EVALUATION OF HSE ASPECTS/HAZARDS

IMSP-14 MONITORING & MEASUREMENT

IMSP-15 MILESTONE RECOGNITION PROGRAM




Rev. : 06

Page : Page 71

Date : 20/02/2011

ANNEXURE 1 – Business Process Flowchart.