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CURRICULUM VITAE
NAME Allan Cunningham
DATE OF BIRTH
PHONE
23 April 1987
07729780131
KEY SKILLS 4 years’ experience in IT Support roles Microsoft Certifications: Windows 7, Windows Server, Windows XP Methodical in my approach to work, working at a steady pace through to
completion Keen to progress in IT Sector
DATES EMPLOYMENT HISTORY
30th October 2015 to18th January 2016
20th Oct 2014 to29th Oct 2015
Kerr’s TyresIT Manager
IT support for hardware systems, software operating systems and applications Working knowledge of Microsoft Office Resolving issues with e-mail clients (Outlook) and Windows XP/Vista operating
systems, Updating antivirus and troubleshooting Adding in Product and stock control with Cam Systems Cameo software.Reason for leaving: Made redundant
Asda Stores Ltd Home Shopping Service Crew
My role here involved the loading and unloading of delivery vans containing the customer shopping and occasional picking.
Product knowledge was the key for me at times of picking. Strong team working skills was required. Worked at a rapid pace to meet tight deadlines. Was a demanding job as required heavy lifting of the totes. General cleaning of the warehouse to ensure the health and safety of myself
and others Booking in Parcels and giving out to customers Helping with customer queries.
Reason for leaving: Left for New job
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22nd July 2013 to 28th March 2014
Carrick Laptop and Computer RepairIT Support Technician
Diagnosing hardware faults on desktops and laptops. Reinstalling Windows XP, Vista, 7 and 8 on computers Deletion of viruses, malware and rouge fake software Computer back-ups, installing new hard drives, new laptop screens and
memory Troubleshooting, testing computer hardware parts, upgrading computers and
laptops with new hard drives or memory.Reason for leaving: Employment through Usel (2 placements)
25th September - 7th November 2012
Castle Square Tenants Organisation, Boston, MA, USAIT Support Technician
Providing technical support to Community Centre staff Troubleshooting computer problems for residents of Castle Square
Apartments Repairing and upgrading older machines Assisting with the installation and maintenance of Windows 2008 Server,
wireless and cabled network, Maintaining and updating the company Active Directory domain, including
both user and group policy administration. Setting up new accounts on Exchange, Active Directory and client systems Updating antivirus and troubleshootingReason for leaving: Work placement with Springboard
February – June 2010 North City TrainingIT Support Technician
IT support for hardware systems, software operating systems and applications Strong working knowledge of Microsoft Office Resolving issues with e-mail clients (Outlook) and Windows XP/Vista operating
systems, Updating antivirus and troubleshootingReason for leaving: Steps to Work, work placement
19th November 2007 – 31th May 2009
Business and Scientific ServicesIT Support Technician
Diagnosing hardware faults on desktops and laptops Installing windows OS on computers and laptops and updating windows OS or
updating hardware by bigger hard drive or more memory on computers Deployment of Computers, printers and phones, with maintenance of support
documents for the help desk. Resolution of all help desk related queries and issues, logging of calls, responding
and resolving calls against prioritised timescales. Moving hardware between onsite locations Resolving issues with e-mail clients (Outlook and Lotus notes) and Windows
2000/XP/Vista operating systems and Updating antivirus and troubleshootingReason for leaving: Made redundant due to end of a contract and Economic downturn.
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1st September 2005 – 16th November 2007
Northern Regional CollegeICT Support Technician
ICT support for hardware systems, software operating systems and applications. Resolution of all help desk related queries and issues, logging of calls, responding
and resolving calls against prioritised timescales Resolving issues with e-mail clients (Outlook) and Windows XP operating systems Setting up new accounts on Exchange, Active Directory and client software
systems With deployment of hardware between onsite locations of Computers, printers and
phones, creation and maintenance of support documents With server and PC build using an automated Deployment Solution Communication with staff and students on ICT support topics, following institute
policiesReason for leaving: Work placement for college course (one day per week)
3
DATES
TECHNICAL TRAINING AND QUALIFICATIONS:
TRAINING AND EDUCATION
2009-2011
2004 - 2007
OTHER QUALIFICATIONS:
2012
2011 – 2012
2003
OCR IT Professionals: IT Support, Level 3Microsoft Certified Professional:Managing and Maintaining a Microsoft Windows Server Environment (70-290)Configuring Windows 7 (70-680)Installing, Configuring, and Administering Microsoft Windows XP Professional (70-270)Comptia Network +Belfast Metropolitan College
OCR IT Practitioner, NVQ Level 2B-TEC First Diploma E-Media: DistinctionGNVQ Intermediate ICTNorthern Regional College
Diversity Works OCN Level 2:Citizenship and Diversity Customer Care Developing Group and Teamwork Communication Skills Developing Personal Confidence and Self-Awareness Pathways to Work Springboard
Prince’s Trust Level 1Essential Skills:Communication: Level 2Numeracy: Level 2Belfast Metropolitan College
GCSE Business and Communication CEntry level:English, DistinctionFrench, DistinctionGeography, DistinctionTechnology and Design, DistinctionReligious Education, MeritMonkstown Community School
TRAINING
2012
REFEREES
Health and safety in the workplaceEmergency First AidFull Clean Driving Licence
Provided upon request
INTERESTS AND ACTIVITIES I am interested in computers, laptops and game consoles, in repair, support, network support and install of wireless network works. I am a leader with a youth club on Saturday evening assisting with the games consoles and in the tuck shop.
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