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IT4IT® Componente Clave de una Estrategia de
Transformación Digital
Alfonso Figueroa Herná[email protected]@IT4ITambassador
Alfonso Figueroa Hernández
Alfonso Figueroa Hernández @IT4ITambassador
Situación actualIT Pressures
IT Costs CustomerDemand
Volume ofChange
IT Complexity
Overall Costs
Time to Market
Customer Loyalty
Overall economy
Business Pressures
Why IT is feeling the pressure?
Technology focused
Silo mentality Process focused
IT Maturity
Alfonso Figueroa Hernández @IT4ITambassador
Situación actual
The OpenGroup Conference – The business value of IT4IT
Alfonso Figueroa Hernández @IT4ITambassador
¿Qué es IT4IT?
Cadena/Flujos de
valor
Arquitectura de
referenciaprescriptiva
Visibilidad
Flujo libre de
información
Automatización +
Integración
Service Broker
Alfonso Figueroa Hernández @IT4ITambassador
El estándar de IT4IT proporciona una ARQUITECTURA DE REFERENCIA para manejar el negocio de TI, la cual es neutral en cuanto a proveedores y agnóstica en cuanto a tecnologías e industria.
Habilita el entendimiento de
qué pasa en TI para habilitar
la mejora continua
Proporciona una guía
prescriptiva que tiene como
columna vertebral el
SERVICE MODEL BACKBONE
Soporta casos de uso del
mundo real de la Economía
Digital (Cloud, Agile, DevOps,
Service Brokering)
Proporciona
4 Modelos:
1. Información
2. Servicio
3. Funcional
4. Integración
Creación del estándar
2011 2012 2013 2014 2015 2016 2017
CONSORTIUM• Shell• HP• Accenture• Achmea• Munich Re• PWC• AT&T• University of
South Florida
Value Chain
Sep/2011Shell prop.
Std.
RA 0.5(level 1)
Sep/2012
RA 1.0(level 2)
Jan/2013
RA 1.2(level 3)
Mar/2014
RA 1.3(level 3)
Oct/2014PUBLIC
LAUNCH
RA 2.0(level 3)Jul/2015
IT4IT2.0 Std
Oct/2015
IT4IT2.1 Std
Jan/2017
Certification
Apr/2016
CLIENTS
• American Express
• Boeing
• CISCO
• ExxonMobil
• Philips
• PwC
• Rabobank
• Shell
• Univ. of S. Florida
SERVICE PROVIDERS
• Accenture
• BP Gurus
• Capgemini
• HCL Technologies
• Huawei
• Tata
VENDORS
• BMC
• CA
• Dell
• Hewlett Packard
• IBM
• Microsoft
• Oracle
• Servicenow
Alfonso Figueroa Hernández @IT4ITambassador
¿Qué problemática está tratando de resolver IT4IT?
STRATEGY APPLICATIONSOPERATIONS
Finance Procurement
HHRRLegal
PMO
EA
Business analysts
Development
QA
CAB
Compliance
Security
Operations
Business outcomes
- Falta de visibilidad de la demanda
- No se pueden priorizar proyectos con base en valor y riesgo al negocio
- QA manual/ incompleto
- Incapacidad de
alinear requerimientos de negocio, calidad y operativos
- Incapacidad de alinear la calidad de los servicios
con la demanda del negocio
- Carencia de un gobierno de cambios y compliance
Falta de integración de herramientas
Falta de entendimiento
de la capacidadpara entregar valor
Alfonso Figueroa Hernández @IT4ITambassador
Esta inmadurez
dificulta enfrentar complejidades
(Cloud, Mobility,
BYOD)
Falta de cooperación que
resulta en
suboptimización
Plan Build Deliver Run
IT V
alu
e C
ha
inEfficiency
&
Agility
Primary Activities
Supporting Activities
Finance & assets
Sourcing & vendor
Intelligence & reporting
Resource & project
Governance, risk and compliance
La Arquitectura de Referencia y la Cadena de Valor de TI
Strategy to Portfolio
Requirement to Deploy
CONCEPTUAL SERVICE MODEL
LOGICAL SERVICE MODEL
REALIZED SERVICE MODEL
Request to Fulfill
Detect to Correct
DRIVE IT VALUE
MEASURE AND CREATE INSIGHT
Plan Build Deliver Run
IT V
alu
e C
ha
in
Efficiency
&
Agility
Primary Activities
Supporting Activities
Finance & assets
Sourcing & vendor
Intelligence & reporting
Resource & project
Governance, risk and compliance
Alfonso Figueroa Hernández @IT4ITambassador
TI tiene su propia cadena de valor
• Service• Inbound
logistics
• Operations • Outbound
logistics
• Marketing
and sales
IT to run the business
Business Value Chain
Stra
tegyBusiness
Dem
and
Req
uir
emen
ts
Req
ues
ts
Usage
IT Services
Ch
arge
Sup
po
rtInci
den
t
• Run IT• Plan IT • Build IT • Deliver IT
IT for the IT Function (IT for running the business of IT)
IT Value Chain
Business users
Enterprise Architects
Service Portfolio
Managers
Project Managers
IT Developers
Testers
Service Catalogue Manager
IT Operations & Support Staff
Alfonso Figueroa Hernández @IT4ITambassador
Cadena de Valor y Flujo de Valor
Plan Build Deliver Run
IT V
alu
e C
ha
in
Efficiency
&
Agility
Primary Activities
Supporting Activities
Finance & assets
Sourcing & vendor
Intelligence & reporting
Resource & project
Governance, risk and compliance
IT Value
Chain
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Drive IT portfolio to
business innovation
Build what the business
wants when it wants it
Catalog, fulfill, and manage
service usage
Anticipate and resolve
production issues
La Cadena de Valor de TI está soportada por cuatro flujo de valor, los cuales son el conjunto de actividades que entregan valor
Alfonso Figueroa Hernández @IT4ITambassador
Enterprise Architecture
ComponentService
Architec-
ture
Policy
Component
Proposal
Component
Portfolio
Demand
Component
Service
Portfolio
Component
Requirement
Component
Source
Control
ComponentSource
Project
ComponentIT
Initiative
Service
Design
Component
Defect
Component
Defect
Test
Component
Build
Component
Build
Package
Component
Release
Composition
Component
Problem
Component
Problem/
Known
Error
Service Level
Component
Diagnostics &
Remediation
Component
Run
Book
Change Control
Component
Offer
Management
Component
Catalog
Composition
Component
Request
Rationalization
Component
Fulfillment
Execution
Component
Incident
Component
Event
Component
Service Monitoring
Component
Configuration
Management
Component
Usage
Component
Chargeback/
Showback
Component
Offer Consumption Component
Portfolio
Backlog
Item
Scope
Agree-
ment
Require-
mentPolicy
Test
Case
Build
Build
Package
Fulfill-
ment
Request
Offer
Service
Catalog
Entry
Request
Shopping
Cart
Service
ContractSubscrip-
tion
Usage
Record
Charge-
back
Contract
RFC
Incident
Event
Service
Monitor
Concep-
tual
Service
Concep-
tual
ServiceBlueprint
Logical
Service
Blueprint
Desired
Service
Model
Service
Release
Service
Release
Blueprint
Actual
Service
CIs
STRATEGY TO
PORTFOLIO
REQUIREMENT TO DEPLOY REQUEST TO FULFILLDETECT TO CORRECT
Alfonso Figueroa Hernández @IT4ITambassador
Arquitectura de Referencia – Nivel 1
VALUE STREAM
Is an end-to-end collection of activities that creates a result for a customer. The value stream has a clear goal:
To satisfy (or, better, to DELIGHT) the customer.
SERVICE MODEL BACKBONE
Arquitectura de Referencia S2P – Nivel 2
Chargeback/Showback
Component
Enterprise Architecture
Component
Service Portfolio
Component
Business
Stategy
(External to IT)
Portfolio Demand
Component
Cost Modeling Component
Policy
Component
IT Investment Portfolio
Component
Proposal
Component
Service Design Component
Requirement Component
Finance
(external to IT)
Project Component
Problem Component Labor
Management
IT Asset
ManagementOffer Management
Component
Request to Fulfill
Enterprise
Architecture
Detect to Correct
Conceptual
ServiceBlueprint
IT Cost Model
ITFM Supporting Function
Policy
Logical
Service
Requirement to Deploy
Requirement
Requirement to Deploy
IT Initiative
Requirement to Deploy
Problem
Known Error
Supporting Function
Request to Fulfill
Portfolio
Backlog Item
Conceptual
Service
IT Budget Item
ITFM Supporting Function
Score Agreement
Business Process
Conceptual
Service
Chargeback
Record
Portfolio
Backlog
Item
Development Spend
Development Scope & Budget
n:1
1:n
n:mn:m
n:1 1:n
1:n
Policy
Budget for Run & Operate
Actual
Spend
Scoping & Investment Decisions IT Budget Request
Approved IT Budget
Portfolio Backlog Item
Portfolio Backlog
Item (rationalized/
Prioritized)
Estimated
BudgetScope Agreement
1:n1:n
n:1
n:m
Portfolio
Backlog
Item
Competency
(availability)
Assets
(availability)
Estimated Labor & Asset Configuration
Estimated Labor & Asset Cost
Scoping &
Investment
Decisions
Proposed IT
Investments
1:1
Functional Component - Key
Entity Relationship
Functional Component - Auxiliary
Service Model
Data Object - Key
Data Object - Auxiliary
Record Fabric Integration
Engagement Data Flow
Current Practice
Alfonso Figueroa Hernández @IT4ITambassador
Arquitectura de Referencia R2F – Nivel 2
Request Rationalization
Component
Offer Mgmt.
Component
Catalog
CompositionComponent
Fulfillment Execution
Component
Usage
Component
Chargeback/Showback
Component
Offer Consumption Component
Engagement
Experience Portal
Proposal
Component
Release
CompositionComponent Charge Control
Component
Configuration
ManagementComponent
Project Component
Service Monitoring
Component
Sourcing &
VendorManagement
(External to IT)
Fulfillment
Engine & DeployProvision Systems
IT Asset
Management
Service
PortfolioComponent
Finance
(External to IT)
Incident
Component
Knowledge &
CollaborationComponent
Shopping Cart
OfferCatalog Offer Request Subscription
Strategy to Portfolio
n:m 1:n
1:nn:m
n:1
1:1
1:n
1:1
n:1
1:n
Service Catalog
Entry (Unbound)
Estimated
Labor &
Asset Cost Estimated Labor
& Asset
Configuration
Service Catalog
Entry (Bound)
Release
Package Actual
Service
Service
Monitor
Request
Chargeback
Record
Request
Usage
RequestRequest
Invoice
Cost
Usage
Chargeback
Record
Chargeback
Record
Chargeback
Record
Service
Contract
(Instance)
Service
Contract
(Template)
Composite/Compound
Request
Service Level Status
Status
Shopping Cart
Conversation
Knowledge
Incident
Detect to CorrectSupporting Function
Self-Service
SupportKnowledgeCollaborationService CatalogUse Profile
1:n
RFC
Fulfillment
Request
Desired
Service
n:1
Strategy to Portfolio
Usage Record
Requirement to Deploy
Detect to Correct
Supporting FunctionActual Service
Detect to Correct
RFC
Detect to Correct
Service Catalog Entry
Service ReleaseBlueprint
Requirement to Deploy
Service Level
Component
Service Contract
Detect to Correct
1:1n:m
n:m1:n
n:m Chargeback
Contract
Chargeback
Record1:n1:n
Subscription
1:1
Functional Component - Key
Entity Relationship
Functional Component - Auxiliary
Service Model
Data Object - Key
Data Object - Auxiliary
Record Fabric Integration
Engagement Data Flow
Current Practice
Alfonso Figueroa Hernández @IT4ITambassador
Service Broker / Service Developer / Service Provider
IT Value
Chain
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
CHEAPER FASTER
SAFER BETTER
SERVICE BROKER
Quiero decidir entre construir, broker o
comprar para poder entregar servicios
SERVICE DEVELOPER
SERVICE PROVIDER
Quiero construir nuevos servicios o
mejorar los existentes
Quiero maximizar la eficiencia a lo largo de mi portafolio de
servicios
Quiero incorporar servicios de terceros
en mi catálogo
Quiero desarrollar y liberar nuevas
funcionalidades de manera incremental
Quiero preparar parches para actualizar mis
servicios existentes
Quiero proporcionar un “Service
Marketplace” y monitorear el uso
Quiero publicar mis servicios mejorados
en un “ServiceMarketplace”
Quiero cubrir peticiones de forma
automatizada y contar con precios
“pay-per-use”
Quiero gestionar a los proveedores para que
entreguen correcciones rápidas y
efectivas
Quiero identificar y resolver
rápidamente problemas/defectos
Quiero identificar proactivamente
eventos y solucionar automáticamente
incidentes
ProvideBusiness Services
Consume
ProvideIT Services
Consume
ProvideApplication Services
Consume
ProvidePlatform Services
Consume
ProvideInfrast. Services
Consume
Alfonso Figueroa Hernández @IT4ITambassador
Caso de Éxito
Alfonso Figueroa Hernández @IT4ITambassador
Caso de éxito
Alfonso Figueroa Hernández @IT4ITambassador
Caso de éxito
Alfonso Figueroa Hernández @IT4ITambassador
Caso de éxito
Alfonso Figueroa Hernández @IT4ITambassador
Caso de éxito
Alfonso Figueroa Hernández @IT4ITambassador
Caso de éxito
Alfonso Figueroa Hernández @IT4ITambassador
PREGUNTAS
Alfonso Figueroa Hernández @IT4ITambassador