Airport broadbandinfrastructure solutions

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As an airport operating authority, you know that facingmajor challenges is “business as usual.” These days, theyseem more intense then ever. To start, governments havemandated tighter security, with a much higher cost forpeople and equipment. Current economic conditions andhigher fuel costs are wreaking havoc with most majorairlines, lowering current and future airport revenue.You’re also seeing lower revenues for other reasons,including loss of concessionaires and reduced use ofpublic pay phones as travelers increasingly rely on theircellular devices. To respond to these drivers, you’re likelyto look for alternative revenue streams and ways toimprove operating efficiency.

HP understands that accomplishing this is, in itself, achallenge. With its diverse, independently managedphysical and functional areas, the airport environment ishighly complex. Airlines have authority over executivelounges, while airport operators control shared andpublic areas at gates, open lounges, and open places.Service providers have authority over their own physicalspaces. Many areas of the airport are often highlycongested with passengers.

Data communications within the airport operatingauthority, between airlines, and among the variety ofservice providers and tenants that populate an airport aretypically provided by a myriad of network types, eachwith different functionality and performance requirements.Multiple independent, wired networks support most of theoperational needs of airlines and other tenants. Thesevarious systems weren’t designed for sharing resourcesbetween airlines. When physical constraints are added,sharing becomes even more problematic. Because thetypical architecture is difficult and expensive to change,resource re-allocation is cumbersome—and existingsystems can soon become obsolete.

Compounding these factors is the need for completesecurity in your 24 x 7, mission-critical environment.

HP airport broadband infrastructure solutions

HP airport broadband infrastructure solutions give you the following:

• Flexibility• Enhanced security• Improved services and new revenues• Lower installation and operation costs• Streamlined processes and better use of resources

HP has the airport industry know-how, real-life experience, technicalexpertise, and product offerings to plan, design, implement, manage andsupport end-to-end wireless and land-based business applications andbroadband networks for operators, carriers, and other public and privateairport users. To deliver the optimal solution for all airport stakeholders,HP teams with best-of-breed partners. In the wireless area, HP recently wona highly competitive contract to install and manage the Wireless LAN(WLAN) at Toronto Pearson International Airport. In 2002, HP wasselected to implement a secure, managed WLAN serving all internalspaces and exterior gates at one of Europe’s largest international airports.

“With the HP ramp-handling solution’s wireless terminals, we can tell our teams of major changes to operations—such asaircraft gate changes . . . even more importantly, our staffcan easily record operational information.”Bordford Kwan, automation manager, Hong Kong Airport Services

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Emerging solution: Broadbandwireless infrastructureIn certain types of airport applications and backboneinfrastructures, wired networks and communicationssystems still have their place. But, for many airports, therecan be major short- and long-term advantages toimplementing a common broadband infrastructureincluding wireless technology. This new infrastructure cancompletely replace the existing legacy network, or it can

Success storyHandling aircraft more efficiently at Hong Kong’s International Airport

Challenge: Hong Kong Airport Services (HAS), which provides ramphandling at the new Chek Lap Kok Airport in Hong Kong, needed tospeed ramp-handling operations.

HP solution: Wireless-enabled ramp management solution:

• Enables control room staff to “see” entire airport using computerterminals

• Links to airport-specific databases and SITA• Covers finance and accounting, shift rostering, time attendance, and

human resources management

Benefits:• Up-to-the-minute operational information for ramp workers • More efficient staff deployment across the airport• More accurate records for airline customers• Less radio-based voice communication “clutter”• Greater ramp-handling productivity

act at the network edge, interfacing with existingtechnology. In either case, wireless communication canoffer distinct advantages over fixed, land-based wirednetworks:

• Anytime, anywhere services for all airport stakeholders

• Ability of airport entities to operate autonomously whilesharing resources

• Real-time information access for aircraft and vehicles

• Easier reconfiguration, both logical and physical

• Easier system expansion for new locations, applications,and services

• Introduction of new business models, including mobilegates, services, and other applications that improveoperating efficiency and reduce congestion

• Enhanced processes, passenger flows, and fast-tracks

• Highest security levels without performancecompromises

• Ability to leverage legacy infrastructure

• Lower investment and operating cost

• Ability to consolidate voice and data networks—andeliminate need for radio communication system—byutilizing wireless Voice over Internet Protocol (VoIP)systems

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Wireless opportunities: Increaseefficiency and profitabilityAs an airport operator, you capitalize on broadbandwireless technology in three key ways:

• Serve your staff and increase efficiency by providingwireless applications. You can “wireless-enable” manyof your existing or new applications and businessfunctions—from e-mail and operations applications toaudio/video streaming, tenant site-statistics reporting,and wireless IP telephony. Doing this for existingapplications may require little or no change to theapplications. You can also create quality of service(QoS)/class of service (CoS) levels backed by servicelevel agreements (SLAs) and “price” them based onpriority and usage, with either time or bytes as themetric. You or your agent can manage the network

and gateway and provide authentication, activation,accounting, and data security. By wireless-enabling yourapplications, your staff receives greater assurance thatthey will have the level of service needed to effectivelyrun their operation.

• Serve your staff and tenants by providing wirelessbandwidth. By creating and deploying an airport-wide,common, high-speed Ethernet environment connected toa broadband wireless LAN, you can cost-effectivelyovercome bandwidth limitation for all airportapplications. A common infrastructure enables you toeliminate disparate networks created by various tenants,along with transmission conflicts and problematicsecurity issues. By using virtual private network (VPN)and security services, you ensure the appropriate levelsof security required by your tenants and governmentregulations. With a properly sized system, you canestablish levels of service, allow your tenants to sign upfor what they need now, and let your tenants change todifferent service levels as their needs evolve—all withouthaving to make costly infrastructure changes. A majorincentive for tenants is that they are assured of thebandwidth and security they need without having toundertake capital programs that directly hit theirbalance sheets.

Success story Improving information flow at a large European airport

Challenge: Become an “airport of the future” by providing mobile accessto information to travelers and airport workers

HP solution: A secure, managed, wireless LAN infrastructure serving allinternal spaces, all exterior gates, and selected aprons

Benefits: Mobile access to baggage, office, and flight information

For many airports, there can be majoradvantages to implementing a wirelessbroadband communications infrastructure.

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• Serve your public by providing value-added, wirelessservices. Many carriers, operators, and wireless Internetservice providers (WISPs) deliver high-speed, wirelessaccess to mobile public users in “hotspots,” such asairports and other densely populated facilities. Servicesinclude a high-speed public wireless LAN (PwLAN) thatenables business travelers to access their corporateintranets using devices already provided by theircompany and have access to e-commerce,entertainment, and other applications provided by thirdparties. Once you establish a private-use, broadbandwireless infrastructure, all that’s needed for you to offerPwLAN to the traveling public is to install acommercially available hotspot management system.Hotspot services pricing can be flat-rate, prepaid, or bythe minute or byte. If you want to minimize your risk butstill share in the revenue generated by these offerings,you can let others provide the service.

Today, these broad services are offered by a number of airport authorities around the globe. Each of theseservices can also provide your airport authority withsignificant benefits: additional revenue potential,differentiation from other airports, greater internalefficiency with lower operating costs, and a visitor-friendlyenvironment. However, the ability to offer these services in combination allows you to provide a highly flexible,wireless environment that can meet the diverse needs ofall airport stakeholders and travelers.

Airport wireless factoids

• At Hong Kong International Airport, aircraft turnaround timeshave been significantly reduced using a wireless ramp-handlingsystem.

• Wireless-Fidelity (Wi-Fi) LAN and even-faster Evolution DataOnly (EvDO) wireless technologies support the download ofinformation and graphics at faster than cable modem and DSL speeds.

• At two major European airports, operating authorities aregenerating additional revenue by providing a wide range ofwireless services to airlines, concessionaires, other tenants, and the traveling public.

• The cost of a broadband wireless infrastructure is significantlyless than the cost of installing and operating less-flexible wired alternatives.

• Using today’s wireless technology, air and ground crews canshare textual and graphical information in real time.

• Today, at least one European-based airline is offering freewireless Internet access for certain classes of passengers ontheir planes, a trend that definitely will continue.

Generate additional revenue by providing a wide range ofwireless services to airlines, concessionaires, other tenants,and the traveling public.

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HP has the airport industry know-how, real-life experience, technicalexpertise, and product offerings toplan, design, implement, manageand support end-to-end wirelessand land-based businessapplications and broadbandnetworks for operators, carriers,and other public and privateairport users.

How HP can help Few airports have the on-board staff or technicalexpertise to plan, design, and fully implement abroadband wireless infrastructure, along with the othertechnologies that accompany these solutions—opticaldevices, application integration, mass storage, security,and post-launch network management and marketing. As a result, many airports seek professional help from avariety of consulting firms, systems integrators, networkhardware vendors, carriers, and specialized wirelesscompanies. But, coordinating all these technologies andvendors can be difficult.

By providing turnkey solutions, total project management, and a proven approach, HP can help you exploit wireless and supporting technologies in the fastest way, withminimal inconvenience to your stakeholders. Our goal issimple: to help you create a more productive, flexible,value-added working environment for your tenants andbusiness travelers—and a more efficient and profitableoperation for you.

HP will support you throughout theentire projectHP is not just offering a piece of the solution. HP haseverything it takes to build a flexible, scalable, and securebroadband wireless infrastructure, including all necessarycomputing hardware, mobile access devices, public andprivate wireless LANs (WLANs), applications, andmiddleware—plus the services to bring it all together.We’ll work with you from the strategizing and designstages, then help you build, integrate, manage, andevolve your complete end-to-end system. Or, we can getinvolved at any stage of the process—whatever makes themost sense given your business needs and state ofreadiness.

Our comprehensive offering includes these key features:

Consulting, strategizing, assessment, design, staging, and installation—Business and technical consulting, alongwith complete technical services required for your totalbroadband wireless solution.

HP offers comprehensive services

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Educationand strategy

Strategize

Design

BuildEvolve

HP providestotal end-to-end

services

IntegrateManage

Integration with existinginfrastructure

Measure results

Managedservices

Mission-criticalsupport services

Assessment and process re-engineering

Design services

Pilot services

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Systems integration—Integration of all the pieces from all vendors to deliver a complete solution for voice, data,and multimedia, based on an open, scalable architecture.We’ll also link in local and external industry networks,databases and systems. As systems integrator, we typicallyprovide overall project management and a single point of accountability. However, we can also share projectmanagement responsibility with your existing or preferredvendors, if that’s more appropriate.

Mobile devices and applications—Handheld devices suchas the HP iPAQ, new tablet PCs such as the Compaq EvoTablet PC, laptops, ruggedized terminals, and Bluetoothand Biometrics devices for ground crews and flight crewswho work at the gate or anywhere else in the airport.

Applications—Planning, design, and implementation ofnew, customized wireless applications; or modifications to existing, non-mobile applications for your wirelessenvironment, as needed. HP can also provide thetechnology that powers these applications and integrateexisting and new applications. Working with leadingthird-party developers, HP has already created wirelessapplications for a number of the verticals that make upthe tenant body within major airports. (See HP’s WirelessSolutions on pages 8 and 9.) HP is working with itspartners to develop additional wireless airportappIications for a variety of access devices, includingPCs, PDAs, laptops, and Tablet PCs. In cases whereapplications are needed but don’t exist, HP and itspartners will create them. We’ll also work closely with our partners to build wireless applications for operationsand concessionaires when you want to extend service to the public.

Security—Consulting, planning, and design for yoursecurity solution.

Technology transfer—Extensive training in the use andmanagement of the wireless infrastructure, supportingdevices, and applications.

Managed services—A range of outsourced services, from user help desk and Hotspot Management to total infrastructure outsourcing and marketing ofservices/products to your tenants and the public.

Mission-critical support—Post-launch monitoring andmaintenance support to ensure the highest levels ofavailability for your mobile platforms and applications.

Billing—A complete, real-time billing, settlement, andcredit-card-processing solution that provides the PwLANbilling interface to your wireless infrastructure. HP hasdeployed this solution at selected Hilton and Sheratonhotels and Starbucks outlets as part of our HotspotManagement service.

Financial—Innovative leases and asset managementservices through HP Financial Services. HP’s size,experience, ability to finance all IT equipment andsoftware, and strong relationships with value-addedresellers and manufacturers allow us to tailor a leasingprogram that will meet your tenants’ needs and yours.Our financial services have competitive rates, flexibleterms, tracking of leased assets, technology refreshoptions, supplier neutrality, and multivendor solutions.

HP to deliver comprehensive wireless LAN infrastructure and relatedservices at Toronto Pearson International Airport

HP has recently been selected to provide a broad range of engineering,operational, maintenance, and Hotspot Management services at TorontoPearson International Airport. The new turnkey wireless infrastructure will complement the airport’s existing WLAN and support existingapplications, including the Baggage Reconciliation System, BaggageTracking System, and Common-Use Self-Service (CUSS) system. HP willprovide a security solution for the new and existing systems; integrate thenew infrastructure with the airport campus area network; ensure the newinfrastructure’s ability to interface with a future PwLAN for travelers; andprovide outdoor coverage for wireless maintenance/operation, vehiclelocation, and vehicle identification applications.

HP is also providing these outsourced services:

• Project management—including planning, scheduling, reporting,equipment ordering, delivery tracking, technical support servicesallocation, and third-party vendor management

• End-user application development• Service level agreement (SLA) maintenance• Help desk, system monitoring, and maintenance to meet the airport

authority’s SLAs• Marketing of wireless services to both private and public end users• Billing system metering, reporting, and input provision• Integration of the airport authority’s directory, application, and

billing interfaces• Leasing of hardware and services to tenants• Training facilities and support

HP mobility solution suite

HP is working closely with best-of-breed airport industry application developers to assemble a suite of integrated airport mobility solutions and services. The following table provides a list of some key applications in the suite.

Wireless solution/service

Public wireless LAN (PwLAN)

Printing

Baggage tracking and reconciliation

Security and surveillance

Retail

Ramp handling

CUTE (common user terminal equipment)*

Maintenance, repair, and overhaul

IDS (flight information display systems)

Ticketing and check-in

VoIP communications

Parking payment

Licensed mobile telephony

Provides end users with

• Access to Internet, corporate intranets, and e-mail• Access to third-party information, entertainment, and e-commerce• “Loyalty” services

• Fast anywhere, anytime printing of text and graphics for operations,public and private users, without cables or printer drivers

• Works with laptops, PDAs, and other mobile devices

• Wireless bag match• Wireless barcode reader• Wireless Radio Frequency Identification (RFID) tags

• Instant streaming of video and images to security staff• Wireless surveillance• Mobile security checkpoints• Perimeter surveillance

• Wireless point-of-sale kiosks for car rentals, hotels, and restaurants• Wireless advertising and concessions to mobile-enabled customers

• Access to maintenance information• Refueling and catering scheduling• Real-time billing• Cargo, baggage, mail, and courier handling

• Mobilization of fixed, common resources at gate• Roaming agents utilizing PDAs and tablet PCs

• Permanent access to check-list, guidance material, and databases• Voice communications with supervisors, experts, and crews

• Flight information, concession discounts, and ground transportationinformation

• Wireless curbside or roaming agent ticketing and baggage check-in

• Full telephony functionality—including display, multiple-lineappearances, message waiting indication, and messaging—over the wireless LAN using PDAs

• Excellent voice quality• No need for separate wireless telephony infrastructure• Roam indoors and outside

• Mobile phone activated or PDA activated• Corporate accounts• E-mail receipts to users

• In-building radio frequency system, which provides additional mobilephone channel capacity during emergencies and weather delays

• All information, including voice, treated as packetized data suitable for delivery over the WLAN

• Technology provided by RadioFrame Networks

Benefits to airport operator

• Promotes visitor-friendly environment• New source of revenue

• Traveler convenience• New source of revenue• Eliminates need to run cabling for tenants or airport operator staff

• Track every bag and container• Reduce passenger processing time• Minimize misdirected luggage• Reduce time to locate loaded baggage

• Lower cabling costs• Faster device deployment• Faster incident response time• Security wherever it’s needed

• Increased revenue• Targeted marketing• Location flexibility

• Easily manage and monitor resources• Help meet SLAs and airline on-time reporting requirements• Improve productivity• Reduce gate delays• Improve turnaround time

• Flexible resource utilization• Better customer service• Easy changes to terminal design• Less expensive host access from remote areas

• New services to airlines, agents• New revenues

• Personalization• Pager, e-mail, or voice notification• Improved customer experience

• Reduced congestion• Improved passenger throughput• Better customer experience• Location flexibility

• Voice communication anywhere within the airport campus• Additional revenue from service provided to tenants• Lower airport operator costs by eliminating telco operator charges

• Reduces congestion at pay stations• Improves customer experience

• Enhances security, safety, and convenience for both travelers and airport employees using mobile phones

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Success storyScandinavian Airline Systems, Oslo, achieves faster turnaround of aircraft

Our comprehensive offeringincludes key features such asmobile devices and applications forground crews and flight crews whowork at the gate or anywhere elsein the airport.

Challenge: Enable maintenance crews to be connected while on the moveand to have the ability to generate hardcopy without returning to base

HP solution:• Roaming between aircraft terminal WLAN and maintenance base

LAN+WLAN• GPRS coverage between base and terminal building• Maintenance crew PC used at base and in vehicle

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Comprehensive solution and designmethodology by HP ensures success HP applies a rigorous, multi-step solution and designmethodology to ensure successful implementation of yourwireless infrastructure. We begin by clearly identifyingboth your stakeholders’ business and application needsand yours. We then proceed to:

• Assess your existing network infrastructure, back-endsystems, and airport security policies

• Plan and design your complete solution architecture,including means of access, network and supportingsystems, management, and security measures

• Model your network in detail, characterize allapplications, and identify total bandwidth requirements

• Identify preliminary access-point locations, antennatypes, radiation patterns, power levels, and channelassignments using computerized radio frequency (RF)simulation; HP’s sophisticated network planning,modeling, and simulation tools enable you to “see” the performance and functionality your new solutioncan deliver even before surveys or pilot programs are initiated

• Verify RF simulation results and establish the optimal,final wireless infrastructure access-point locations bytaking onsite measurements throughout the airport

• Perform pilot trials to verify solution performance andfunctionality prior to full solution implementation

• Make any needed corrections based on the pilot trials,and then implement the full solution

Anticipating the unexpected HP realizes that unplanned events and issues always ariseduring the course of any complex project. That’s why ourdetailed project plans consider a variety of contingencies. Our formal, proven risk-management process, which ispart of our formalized Quality Program Management(QPM) methodology, minimizes the exposure from bothexpected and unanticipated events, including changerequests, delays, and acceptance test results. HP’s “ahead-of-the-curve” risk management processes are continuallyupgraded to meet or exceed the Program ManagementInstitute’s Project Management Body of Knowledge andare designed to eliminate surprises.

Success storyIberia Airlines makes travel more convenient

Challenge: • Improve management of personnel on ramp• Create more efficient working practice• Provide added flexibility for changing flight schedules and workers at

an airport serving 1300 flights daily

Solution: • Public wireless LAN throughout main terminal and three concourses• HP, in partnership with Nokia, architects and designs wireless network,

including security, radio access, and Internet connectivity

Impact: Passengers can access Internet for updated travel informationwhile in transit

HP implements a comprehensive planningprocess to ensure the success of your project.

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Rock-solid user securityHP also realizes that your tenants’ and your own mobileusers require extremely high security and confidentiality.Our mobility solutions incorporate a variety of technicaland managerial features to achieve this goal, includingrole-based access control, two-factor authentication,firewalls, virus detection and filtering, session and fileencryption, user profile checking, security management,device security, and security policy enforcement. Ourpublic-use solutions also incorporate built-in security,including intrusion detection and prevention measures.Our security solutions allow public and private users to utilize the same wireless network with totalconfidentiality—neither class of user can access the other’s information.

We’ll provide a level of security that’s appropriate for anyuser—everything from requiring a password at login tohighly complex encryption and authorization controls.We’ve been successfully providing security services to ourclients—including stock exchanges, banking institutions,and government agencies—for more than 30 years.

You’ll know exactly how your projectwill be implementedHP firmly believes that, as our client, you have the right toexpect a successful project—and to understand how weintend to perform the effort, from beginning to end. Toachieve these objectives, we carry out a comprehensiveplanning process that includes the following deliverables:

• Implementation plan—Defines schedules, financing,team composition, resource management, constraints,risk mitigation, contingencies, and customerrequirements. The plan also includes detailedmilestones, dependent and interdependent activities,construction timeframes, subcontractor work packages,and critical paths required to meet your installationtimeframe. We consider any construction projects inprocess at your airport, as well as security andaesthetic requirements.

• Program plan—Addresses all essential programattributes, such as contract compliance, points ofcontact, technical plans, work breakdown structure,budget constraints, risk mitigation, contingencies,quality requirements, and project team composition.

• Operation and maintenance (O&M) plan—HP O&Mservices provide solution monitoring, corrective actionssuch as technician dispatch, access and securityrequirements for onsite visits, data needed for statisticsand billing, and maintenance program details.

• Security plan—Defines technical and managerialfeatures that ensure private user confidentiality, as wellas fraud detection and prevention measures as theyapply to public usage.

• Tenant marketing plan—HP marketing for private-userwireless can act as your agent in targeting promotions,demonstrations, rapid-deployment pilots, and hands-ontrials.

• Public marketing plan—HP marketing for public-userwireless can act as your agent in promotion andmarketing of entertainment, information, e-commerce,and productivity services. This plan typically implementsa mix of marketing and promotional activities to enlistsupport from technology partners such as Intel®, Cisco,and iPass and from airlines that promote the services.We base our marketing and promotional programs onsimilar programs that were successfully implemented inother markets, including holding seminars targeted atenterprises located near your airport.

Once we complete the planning effort, we’ll meet withyou to discuss each of these plans, answer your questions,and make sure you know precisely how we intend tocarry out every project phase.

What makes HP different?HP differs from other wireless vendors and carriers inseveral important ways:

• We focus on your business needs—HP believes that you will get the right solution if we first explore andunderstand your business and application needs andyour vision. Our experienced staff and partner teamshave worked in the travel, transportation, and airlineindustries in both business and technical capacities.With a clear understanding of your goals, we’ll use ourstructured methodology to design the right solution foryou and provide ROI calculations.

• Our architectural skills are multi-disciplined—Oursolution architects are experts in more than just wirelessnetworking and related technologies. They also bringan understanding of security, business modeling, andairport operations to the task to make sure your solutionmeets your business needs.

• We develop future-looking solutions—HP constantlymonitors new technologies, such as wireless networkprinting, location-based services, and seamless networkroaming, and integrates those that can add even morevalue to your wireless infrastructure. Our proposedsolution will be based on today’s leading-edgetechnology and will also take into consideration thosetechnologies we expect to reflect best practices in the future. We’ll work with you and your tenants todetermine when and how to introduce new technologiesand establish a solution roadmap for optimal protectionof your investments.

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Our proposed solution will be based ontoday’s leading-edge technology and will also take into consideration thosetechnologies we expect to reflect bestpractices in the future.

• We offer alternatives—Before we even start writing ourproposal, we’ll evaluate your current and future needsfrom both a business and an operational perspective.We’ll then propose detailed, alternative solutions toachieve your goals. You select the solution that bestmeets your business needs.

• We offer flexibility—As systems integrator, we canorchestrate your entire solution or just a part of it. We can also provide total post-launch operation andmaintenance of your infrastructure, as well as hotspotmarketing and business management to your tenantsand the public. If it makes sense, we’ll develop awireless solution that complements your existing LAN or WLAN infrastructure, as we’ve done successfully forothers. We’ll also work closely with your preferredvendors and maximize the use of your existing devicesand capabilities. For example, airports in a Europeancountry may prefer their own national telecomcompany. We work with that company as a team toshare design work and transfer our knowledge andexpertise. We always strive to maximize the use ofexisting infrastructure and not lock in third-party vendors up front. Typically, we recommend an optimalcombination of products and vendors only after weconduct a radio frequency survey and design yourwireless infrastructure.

• We offer marketing support—HP is the only wirelessinfrastructure vendor that will also assist you inmarketing your wireless products and services to bothprivate and public users. We can offer this service using our own experts or in conjunction with a provenpartner. Our private-user marketing services aredesigned to convince your tenants to access theirexisting applications via your new broadband wireless infrastructure, to convert existing land-basedapplications to mobility solutions, and to create newmobility applications. HP will design trial programs and create rapid-deployment mobile pilot offerings todemonstrate how your new wireless infrastructure canmeet your tenants’ needs. Our public-user marketingservice will promote use of your public WLAN bycreating unique marketing programs. For example, youcan work with airlines to print promotional vouchers, anaccess code, and instructions on how to connect to theWLAN—right on the boarding pass.

• We have pilot and simulation programs—We offer easy ways to pilot our solutions to help ensure success. Wedeveloped a low-cost pilot for a wireless hotspot thathelps demonstrate performance and benefits before theairport makes major commitments.

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Why HP for airport mobility solutions Airport operations expertise—Our consulting staffincludes individuals with many years’ experience inairport business operations, airport communicationsnetworks, and other leading-edge technologies andproducts used at major airports and transportationhotspots. (See “HP: A leading provider.”)

Depth—HP is the global leader in many key IT servicesareas (see “HP: A leading provider”) and has theindustry’s largest channel partner network.

Breadth—For many years, HP has provided “travelertransportation” solutions for all modes of transportation.We also have world-class experience in all aspects ofnetworking, computing, and enterprise systems.

Facilities and staff—HP has:

• 105 response and operations centers worldwide

• 80 customer education centers

• 15 SAP/HP Competency Centers

• 65,000 service professionals in 160 countries

Mobility solution experience—With more than 30 years ofexperience in networking and systems integration, HP has“mobilized” hundreds of enterprises and millions ofmobile users around the world. Our end-to-end wirelessinfrastructure solutions include industry-leading mobileaccess devices and industry-standard servers, as well aspartnerships with the world’s leading applicationsproviders.

Teaming—HP works with leading partners to developcomprehensive, best-in-class wireless solutions in thesefunctional areas:

• Hotspot management—Cisco and Aptilo

• Billing settlement—iPass and Gric

• Wireless carriers—All major carriers

• Security—Bluesocket, F-Secure, and Cisco

When you turn to HP for your broadband wirelessinfrastructure, you’ll receive:

• Practical mobility solutions knowledge

• A world-class partner

• Quick, effective solutions deployment that minimizesyour risk

• The most innovative handheld platforms

For more informationTo learn more about HP mobility solutions, contact your HP sales representative or visit us on the Web atwww.hp.com/services and www.hp.com/go/mobility.

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HP: A leading provider

HP is the world’s leading provider of:

• Mission-critical infrastructure services• Services for open IT environments• Enterprise-ready Microsoft® integration and support• Enterprise storage• UNIX servers• Windows servers• A broad range of innovative personal access devices• Middleware• Printing devices and services

www.hp.com/go/mobility

To learn more, visit www.hp.com.

© 2003 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statementsaccompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Intel is a U.S. registered trademark of Intel Corporation. Microsoft and Windows are U.S. registered trademarksof Microsoft Corporation. UNIX is a registered trademark of The Open Group.

5982-0152EN, 08/2003