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AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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INSIGHTS FROM CAMUY
Ravi VermaTHE ORG WHISPERER
4 STEPS TO SELF-MANAGING SCRUM TEAMS
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Food for thought…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
3
Work Group:
Team:
Self-Directed Team:Self-Managed Team:
Glossary
A group of people working together, ex. mechanics in Sears Auto CenterA group of people working together toward a common goal, ex. -
The Dallas Cowboys The Baltimore Ravens
A group of people working together in their own ways toward a common goal which the team definesA group of people working together in their own ways toward a common goal which is defined outside the team
Mark M. Chatfield, P.E. VP for Engg Leadership, IRI, http://www.irism.com/selfteam.htm
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Food for thought…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Benefits• Cost savings• Innovation• Effective decision making• Increased productivity• Improved customer satisfaction• Higher commitment & motivation• Reduced stress for the leader
http://www.open.edu/openlearn/money-management/management/leadership-and-management/how-teams-work/content-section-1.3.2
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Food for thought…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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• Teams waiting for solutionsSub-optimal solutions (top-down)
• OK, now what…?Not “owning” outcome
• DeadlocksEscalations
• Refereeing fightsTactical instead of strategicMind numbing meetings
Symptoms of Self-Management(NOT)
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Which symptom is most common in your organization?1. Team members waiting for solutions2. Team members not owning outcomes3. Too many deadlocks & escalations4. Management wasting time refereeing fights5. Other – type in chat window
Poll # 1
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Poll # 1 - Results
Which symptom is most common in your organization?1. Team members waiting for solutions2. Team members not owning outcomes3. Too many deadlocks & escalations4. Management wasting time refereeing fights5. Other – type in chat window
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
10
1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Food for thought…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
11
But first…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Vacation Planning Process• Destinations• Blogs• Activities • Hotel, Car• Travel
• Countless Hours• ~1-2 Weeks• I’M FED UP!!!!
(Your turn)
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
13www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
17www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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$2.13 / hr• Edwin Yulfo…
• Very engaged• Highly motivated• Completely self-managing
• Got me thinking….
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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• What if our Scrum Teams were full of Edwin Yulfo’s…?
(not talking about min. wage here)
How can we get there?
• What is…Engagement? Motivation…?
• Types…?Self-Management?
Are these connected?
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Finally….
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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“Degree to which people actively self-manage in their work”
– Intrinsic Motivation at Work, Kenneth W. Thomashttp://www.kennethwthomas.net/book1.html
Engagement
Engagement Self-Managementwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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• “Fully involved & enthusiastic • Further organization's interests • Measurable emotional attachment to
Job ColleaguesOrganization
• Willingness to learn and perform" • Not satisfaction, motivation, culture.
http://en.wikipedia.org/wiki/Employee_engagement
Engagement
Engagement Self-Managementwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Motivation• Desire to do things • Difference between…
waking up before dawn to pound the pavement
and lazing around the house all day.
• Crucial in setting and attaining goals• You can influence your motivation
and self-control http://www.psychologytoday.com/basics/motivation
Engagement Self-ManagementMotivationwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Types of MotivationEXTRINSIC
• Not from work itself• Salary, bonus, perks• Compliance, rote
behaviorINTRINSIC
• Directly from work• Pride, accomplishment• Initiative, commitment
Intrinsic Motivation at Work, Kenneth W. Thomas, http://www.kennethwthomas.net/book1.html
Engagement Self-ManagementMotivationwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Extrinsically Motivated
Intrinsic Motivation at Work, Kenneth W. Thomas, http://www.kennethwthomas.net/book1.html
Engagement Self-ManagementMotivationwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Intrinsically Motivated
Intrinsic Motivation at Work, Kenneth W. Thomas, http://www.kennethwthomas.net/book1.html
Engagement Self-ManagementMotivationwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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What %-age of your teammembers are highly engaged?1. 0% to 25%2. 26% to 50%3. 51% to 75%4. 76% to 100%5. I have no clue!
Poll # 2
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Poll # 2 - Results
What %-age of your teammembers are highly engaged?1. 0% to 25%2. 26% to 50%3. 51% to 75%4. 76% to 100%5. I have no clue!
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Cost of Dis-engagement• Towers Watson 2012 Global Workforce Study…
http://towerswatson.com/assets/pdf/2012-Towers-Watson-Global-Workforce-Study.pdf
Engagement Self-ManagementMotivation
7.5%Where
would you like your
teams to be?
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Cost of Dis-engagement
http://towerswatson.com/assets/pdf/2012-Towers-Watson-Global-Workforce-Study.pdf
Engagement Self-ManagementMotivation
7.5%
• Towers Watson 2012 Global Workforce Study…
Interested in a 7.5%
bump in profit?
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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How…?
Engagement Self-ManagementMotivationwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Food for thought…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Engagement Self-ManagementMotivation
Self-Management
Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Engagement Self-ManagementMotivation
Self-Management
Work Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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What makes work engaging?
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Enablers
CHOICEAuthorityTrustSecurityClarityInformation
MEANINGFULNESSNon-cynical ClimateClear ValuesExciting VisionRelevant WorkWhole Tasks
COMPETENCEKnowledge, models
‘+’ve FeedbackSkill Recognition
ChallengeHigh non-comp. stds.
PROGRESSCollaboration
MilestonesCelebrations
Customer AccessMeasurements
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
37
Enablers
CHOICEAuthorityTrustSecurityClarityInformation
MEANINGFULNESSNon-cynical ClimateClear ValuesExciting VisionRelevant WorkWhole Tasks
COMPETENCEKnowledge, models
‘+’ve FeedbackSkill Recognition
ChallengeHigh non-comp. stds.
PROGRESSCollaboration
MilestonesCelebrations
Customer AccessMeasurements
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Which building block areyour team missing the most?1. Sense of Meaningfulness2. Sense of Choice3. Sense of Competence4. Sense of Progress5. Other – type in chat window
Poll # 3
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Poll # 3 - Results
Which building block areyour team missing the most?1. Sense of Meaningfulness2. Sense of Choice3. Sense of Competence4. Sense of Progress5. Other – type in chat window
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Food for thought…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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The Scrum Connection…
MEANINGFULNESSNon-cynical Climate
Clear ValuesExciting VisionRelevant Work
Whole Tasks
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
Agile Manifesto1. Individuals & Interactions
2. Working Software3. Customer Collaboration4. Responding to Change
Scrum Values:
1. Commitment2. Focus
3. Openness4. Respect5. Courage
Vision Statement :(From Geoffrey Moore's ‘Crossing the Chasm’)For (target customer)Who (statement of the need or opportunity)The (product name) is a (product category)That (key benefit, compelling reason to buy)Unlike (primary competitive alternative)Our product (primary differentiation)
Planning Onion:
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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CHOICEAuthority
TrustSecurityClarity
Information
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
The Scrum Connection…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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COMPETENCEKnowledge, models
‘+’ve FeedbackSkill Recognition
ChallengeHigh non-comp. stds.
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
The Scrum Connection…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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PROGRESSCollaboration
MilestonesCelebrations
Customer AccessMeasurements
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
The Scrum Connection…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
45
1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Food for thought…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
46
• A mediocre solution to the right problem Is better than the perfect solution to the wrong problem.• Define the problem before solving it!
So, what’s missing…?
Engagement Self-ManagementMotivationwww.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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So, what’s missing…?
• WEP Online Assessment24 questions20 page reportFocus areasActionable suggestions
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
48
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
So, what’s missing…?
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
49
Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
So, what’s missing…?
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Engagement Self-ManagementMotivationWork Engagement Profile, Kenneth W. Thomas and Walter G. Tymon Jr., https://www.cpp.com/en/detailitem.aspx?ic=4852
So, what’s missing…?
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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What do I do?
• Pin-point the root cause with the WEP assessment• Bridge the gap with surgical precision –
– Use the 4 building blocks
• Distinguish between ability and willingness• Be a servant leader
– Look in the mirror (often) – Coach and be coachable
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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• Get external helpWithout internal bias’s / baggageWithout 60 hr day job competing for timeWith expertise in this area
• Call us to explore possibilities…Pilot assessment for ~10 person teamGap analysis / coachingEffectiveness / ROI assessment
Suggestions…
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Caveats
• Not a panacea / silver bullet• Use a multi-pronged approach, ex.-• SmoothApps Framework for Transformation…
1. ‘Lead Bold Change’ 2. Create a ‘Lean Startup’3. Leverage Personality Types4. Harness Conflicts5. Boost Intrinsic Motivation
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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1. What is self management?2. What are the benefits?3. Symptoms when it is missing?4. How do I enable it?
How is it connected to Scrum?
5. What if its missing?
Recap
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Poll # 4
What was the most actionable insight today?1. Understanding self management process2. Identifying the four building blocks3. Connecting to Scrum4. I need a vacation!5. Other – type in chat window
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
56
Poll # 4 - Results
What was the most actionable insight today?1. Understanding self management process2. Identifying the four building blocks3. Connecting to Scrum4. I need a vacation!5. Other – type in chat window
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
57
SmoothApps
TRANSF
ORMA
TION!
AGILITY(PROCESS)
ENTREPRENEURSHIP(PRODUCT)
STORY-TELLING(PEOPLE)
• Agile Training• Agile Coaching
• Agile Transformation
• Vision, Mission, Values• Strategy, Roadmap• Business Planning
• Leading Bold Change• Leveraging Personality Types• Harnessing Conflict• Boosting Intrinsic Motivation
www.smoothapps.com
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
58
http://linkedin.com/in/smoothappshttp://twitter.com/smoothapps
THE ORG WHISPERER
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
595959
Questions?
www.synerzip.com
Hemant Elhence
469.322.0349
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Synerzip in a Nut-shell1. Software product development partner for small/mid-sized
technology companies• Exclusive focus on small/mid-sized technology companies,
typically venture-backed companies in growth phase• By definition, all Synerzip work is the IP of its respective clients• Deep experience in full SDLC – design, dev, QA/testing,
deployment2. Dedicated team of high caliber software professionals for each client
• Seamlessly extends client’s local team, offering full transparency• Stable teams with very low turn-over• NOT just “staff augmentation”, but provide full mgmt support
3. Actually reduces risk of development/delivery• Experienced team - uses appropriate level of engineering
discipline• Practices Agile development – responsive, yet disciplined
4. Reduces cost – dual-shore team, 50% cost advantage5. Offers long term flexibility – allows (facilitates) taking offshore team
captive – aka “BOT” option
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
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Our Clients
www.synerzip.com
AGILITY. ENTREPRENEURSHIP. STORY-TELLING. TRANSFORMATION!© SmoothApps 2013 www.smoothapps.com
626262
Call Us for a Free Consultation!
Thanks!
www.synerzip.com
Hemant Elhence
469.322.0349
www.synerzip.com