Agentless Monitoring

Compuware VantageEnterprise Agentless Monitoring

John Blumer – Vantage Solution Architect

Agenda

Introduction

Compuware Vantage

Enterprise Agentless Monitoring

Demonstration

35 years of delivering proven IT value through technology and services to the world’s largest businesses

7,500+ employees99 offices in 31 countries One of 10 largest ISVsFinancially rock-solid• $1.23 billion in revenues for FY’08• Strong cash position, no debt

Named by Fortune magazine as one of the 10 most admired software companies

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A Sample of Vantage Customers

• Worldwide footprint

• Diverse industries

• Enterprise and Service Providers

• Wide range of customer size

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Finance• US Bank• National City Bank• ABN-AMRO• Comerica• American Express• Bank of America• Ameriprise Financial• Royal Bank of Scotland• Serasa• SunTrust• Aegon• Nordea• Standard Bank• Credit Suisse• Regions Financial• BBVA• Thrivent Financial for

Lutherans

Telecommunications• T-Mobile• Qualcomm• Vodafone• Sony Ericsson• France Telecom• Cable and Wireless• British Telecom

IT Services• EDS• Atos Origin• Sun Microsystems• IBM• Northgate• Capgemini• Getronics• Accenture

A Sample of Vantage Customers

Government• Social Security Admin• Comune di Roma• French Ministry of Defense• Queensland Government

Insurance• Allianz• Aon• Accident Fund• AAA• Americo• Aegon• Mutual of Omaha• Auto-Owners Insurance• Hastings Mutual• Delta Dental• AGIS Insurance• Sparrow Health System

Retail• Best Buy• Target• Meijer• Build-a-Bear• Autotrader.com• Nestle Nespresso• Rexam• Les Schwab Tire

Centers• Academy Sports &

Outdoors• Home Shopping

Network

Healthcare• United Healthcare• ViaChristi• Sparrow Health System• Detroit Medical Center• Minute Clinic• HAP• NHS• CareTech• SSM Healthcare• Sharp Healthcare• New Hanover

Manufacturing• Airbus• Hitachi• 3M• Toro• Ford• Rolls Royce• Hyundai• Caterpillar• Robert Bosch• Air Liquide• Emerson/Fisher Controls• Schneider Electric• Gulfstream Aerospace• Takata

Energy• Petrobras• Kuwait Petroleum Italia• Southern Company• El Paso Energy• Toronto Hydro-Electric

Consumer Goods• Nestle• Mars• Estee Lauder

Compuware VantageA Holistic Approach to Managing Application Performance

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Business Mirror of IT Service Delivery

Business Mirror of IT Service Delivery

Deep Dive Analysis of

Application Issues

Deep Dive Analysis of

Application Issues

Top Down Approach Starting

from EUE

Top Down Approach Starting

from EUE

Complete End-to-End view of

Service Delivery

Complete End-to-End view of

Service Delivery

• Comprehensive End-userExperience Monitoring

• Enhanced dashboards

• Improved fault domain isolation

• Java & .NET transaction following

• Seamless integration of Business Service Management

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Compuware VantageHow we do it

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What is User B doing?

Which JSPs are being called by that URL?

Which ones are slow?

Which queries are being executed?

Which methods are being invoked?

What path is the transaction taking?Web

Tier

Database &

Mainframe TRANSACTION

FOLLOWING

End–to-End VisibilityApplication

Tier

Which EJBs are being called?

Compuware VantageEnd-to-End Application Performance Management

Visibility into end-to-end

application performance

Visibility into end-to-end

application performance

Fault Isolation of

Infrastructure Data

Fault Isolation of

Infrastructure Data

Deep-dive

analysis

Deep-dive

analysis

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Compuware VantageFault Domain Isolation

• Plug & Play installation – no agents to maintain, no scripts to write

• Passively monitors all users, all transactions, all the time

• Enables you to identify the “Faulting Domain” of the infrastructure responsible:

– Client congestion

– Network congestion/problems

– Application Design issues

– Data Center processing delays (Web Services, Message Queuing, Databases)

• Helps you understand performance shifts, and usage patterns via trending analysis


• Tracks TCP Sessions between users and servers/applications

• Auto-discovers Applications, URLs, SQL, Web Services

• Measures end- to-end latency, loss rate, TCP Errors and over 70 other usage and performance metrics

• Provides a real time and historic information aggregated by:– Location, user group, business unit, application, server or server group – Establishes baselines, detects exceptions & sends events for…

• Threshold exceptions• New protocols, new servers or new users• Abnormal behavior (worms, port scanning, etc)


• Help IT organizations understand how well the infrastructure is performing using “real user experience” as the yardstick

• Identify application, network segment, or server that may be responsible for any performance degradations

• Monitor performance at the individual user or server level

• Analyze application service delivery quality by a variety of dimensions – user, network, server, application, business unit, etc.


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FirewallWebClientsWeb

serverApp

server Mainframe

Vantage

Strobe

iStrobe

Provide EUE Visibility

Provide EUE Visibility

Provide fault isolation by monitoring MQ

and DB2 transactions

Provide fault isolation by monitoring MQ

and DB2 transactions

Provide alerts and analysis reports on

CICS, SQL, MQ & IMS Transactions

Java monitoring on z/Linux and z/OS

Java monitoring on z/Linux and z/OS

Enterprise Agentless MonitoringEnd-to-End Application Performance Management

Agentless Monitoring Device (AMD)• AMDs are network probes that analyze network traffic as a basis

for analysis of end-user experience and performance and usage of key IT resources. AMDs feed their data to Vantage Analysis Servers, and Advanced Web Diagnostics Servers

Vantage Analysis Server (VAS)• The Vantage Analysis Server is the principal analysis and

reporting component for Vantage Enterprise Agentless Monitoring

Advanced Web Diagnostics Server (AWDS)• The AWDS provides detailed, graphical analysis of individual,

multi-page web transactions, supplemented by tools to isolate systemic causes of performance degradation.

Enterprise Agentless Monitoring ArchitectureKey Agentless Components

Enterprise Agentless Monitoring ArchitectureEnd-to-End Agentless Performance Management

Enterprise Agentless Monitoring ArchitectureMonitoring for Database Analysis

Enterprise Agentless Monitoring ArchitectureMonitoring for Database Query Analysis

Enterprise Agentless Monitoring ArchitectureMonitoring for MQ Server Analysis

Enterprise Agentless Monitoring ArchitectureMonitoring for MQ Server Analysis

Enterprise Agentless Monitoring ArchitectureMonitoring for Web Service Analysis

Enterprise Agentless Monitoring ArchitectureMonitoring for Web Service Analysis

Enterprise Agentless Monitoring ArchitectureMonitoring for Citrix Hosted Applications

• Firewall and load balancer latency analysis

• Firewall and load balancer session loss analysis

• Database protocol analysis (Oracle, DRDA, Informix, MS SQL, Sybase)

• SOAP protocol analysis of Remote Procedure Calls (over HTTP or HTTPS)

• XML protocol analysis (over SSL, HTTP, HTTPS)

• DNS protocol analysis• SMTP protocol analysis• IBM MQ protocol analysis• JOLT (Tuxedo) analysis• Oracle Forms protocol analysis• ICMP analysis• FIX protocol analysis

Enterprise Agentless MonitoringSupported Protocols for Analysis

Enterprise Agentless Monitoring ArchitectureTrending Analysis

Demonstration

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Agentless Monitoring