Aetna Resources For Living

Utilization Report UNIVERSITY OF WEST FLORIDA

July 11 2015 - September 301 2015

I It I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I

Total Covered Employees

Utilization

Telephonic Counseling Referrals

Face to Face Counseling Referrals

Worklife Referrals

Legal Referrals

Critical Incident Consultation Cases

Management Consultation Cases

General Consultations and Referrals

Overall Utilization Rate

Additional Summary Data

% Clinical Cases Resolved Within Program

% Usage by Employees I% Usage by Dependents

#Formal & DOT/SAP Referrals

#Critical Incident On-Site Services

#Hours

# Participants

#Training/ Webinar Sessions

#Hours

#Participants

#Public Webinar Participants

# Health Fairs I Other Meetings

# Website Sessions I Logins

Utilization Dashboard

Ql Q2 Q3 Q4

1,171 1,171 1,171

Ql Q2 Q3 Q4

0 0 0

25 15 15

1 0 3

2 2 1

3 0 1

0 0 0

0 1 0

13 17 7

15.2% 12.0% 9.1% N/A

Ql Q2 Q3 Q4

92.9% 90.9% 66.7%

100.0%/ 85.7%/ 80.0%/ 0.0% 14.3% 20.0%

0 1 0

0 0 0

0.00 0.00 0.00

0 0 0

4 14 10

3.00 9.00 5.00

14 11 0

2 20 34

0 0 0

121I66 182 I 56 248I101

Prior Yr.

Average Average

1,171 N/A

Annualized Prior Yr. Utilization Utilization

0.0% N/A

6.3% N/A

0.5% N/A

0.6% N/A

0.5% N/A

0.0% N/A

0.1% N/A

4.2% N/A

12.1% N/A

YTD Prior Yr.

84.7% N/A

90.3%/9.7% N/A

1 N/A

0 N/A

0.00 N/A

0 N/A

28 N/A

17.00 N/A

25 N/A

56 N/A

0 N/A

551I223 N/A

I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I

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Members Who Used Services

Members Who Used Services

Dependent

Employee

Female

Male

Age Bands

Under 18

18-29

30-39

40-49

50-59

60+

Referral Sources%

Human Resources/Manager/Supervisor -

Self/Returning Member (client has called us before) ··

Other Customer Specific (non-Aetna) Programs -

Report Period %

20.0%

80.0%

80.0%

20.0%

Report Period %

10.0%

5.0%

25.0%

35.0%

15.0%

10.0%

Family/Household Member - 4. %

7.8%

YTD%

9.7%

90.3%

71.7%

28.3%

YTD%

5.0%

11.7%

31.7%

30.0%

13.3%

8.3%

0% 10% 20% 30% 40% SOC-' 60% 70% 80% 90% 100%

.................................................................................................................

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When Members Called

Top Presenting Issues

Anxiety (15%) Stress/Distress (31%)

Spouse/Significant Other (15%) Anxiety (17%) Spouse/Significant Other (19%)

Depressed Mood (11%) Family (10%) Stress/Distress (19%)

Legal (11%) Grief/ Loss (10%) Financial (15%)

Financial (9%) Legal (10%) Family (11%)

All Others All Others (39%) All Others (22%) All Others (17%)

.................................................................................................................

4

Impact Of Services

% Resolved within program

All Clinical Cases 66.7%

% Referred to Behavioral Health Benefit Plan

33.3%

............................................................................................................

5

Organizational Services

Organizational Services

Training 4 14 10 28

Management Consultations 0 1 0 1

Formal Referrals 0 1 0 1

DOT/SAP Referrals 0 0 0 0

Critical Incident Consultations 0 0 0 0

Onsite CISD's 0 0 0 0

Other (Health Fairs/other meetings, etc.) 0 0 0 0

Total 4 16 10 30

Top Management Consultation Topics

.............................................. ................................................................. ,

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Worklife Services Summary

Worklife Category

Intake Sessions 2 3 15.0%

Consult ing Sessions 2 11.1% 2 10.0%

Follow-Up Session 0 0.0% 0 0.0%

Provider Consultation 13 72.2% 14 70.0%

Worklife Materials 1 5.6% 1 5.0%

TOTAL 18 100.0% 20 100.0%

I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I

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Worklife Cases

Case Type

Adoption 0

Adult Care 1

Basic Needs 1

Care Kits 0

Child Care 0

Consulting Only 0

Convenience 0

Elder Care 0

In Home Assessment 0

Lactation Services 0

Research Request 0

TOTAL 2

1.2

0.8

0.6

0.4

0.2

0 c ~ .. .. e 2:- .. e .. - 5 gi ~I .Q il .... u E ~ "' :.: <'3 8 c "' ·.:; u a (.) ..

~ .!!! () o E "' -~ ~i 0 '§ z ..., ! c :;; :I: .. u

:l -~ :2 .,

E ~ j en :l > 31 a: a: () :; c: w

~ .. 8 ~ g ()

..................................................................................................................

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Web Content Access

Topic Analysis

Family

Health 24

Life 52

Workplace 14

Benefits 13

What's New 123

TOTAL 248

' Web Log In

Total Website Pages Visited

12 o~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep

.................................................................................................................

9

TOTAL

Critical Incident On-Site Services Overview

Reason Account/ Division

location 1¥M!.f i.!E

•••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••••• 1

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- Name of Seminar

2/4/2015 Making time for me: Finding worklife bal

2/19/2015 Stress Management

3/18/2015 Providing Excellent Customer Service

3/19/2015 Kids and sports: How parents can be good

4/8/2015 Hey stop screaming at

me: The Ps and Qs

4/14/2015 Being your best self :

Self-esteem for ad

4/22/2015 Stop to smell the

roses: Finding joy in

4/29/2015 Looking within: Finding

your inner leade

4/29/2015 Alcohol and Drug Free Workplace (employee)

5/6/2015 It's all relative:

Understanding family

5/12/2015 On time: Secrets of being punctual, prep

5/19/2015 Jvercoming the fear of

failure

5/27/2015 Resolving Conflict

Launching your 5/28/2015 children into

adulthood

6/3/2015 Communicat ion: It's more than just talki

6/10/2015 Time for you: Don't be

part of the no-va

6/16/2015 Surviving the college

application proces

6/24/2015 He said, she said:

Male and female conv

7/7/2015 Understanding Learning Styles

7/15/2015 The Power of Paying it

Forward

Training Overview

Account/ Division

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

Location

Public Webinar

Pensacola, FL

Pensacola, FL

Public Webinar

Public Webinar

Public Webinar

Public Webinar

Public Webinar

Pensacola,FL

Public Webinar

Public Webinar

Public Webinar

Pensacola,FL

Public Webinar

Public Webinar

Public Webinar

Public Webinar

Public Webinar

Public Webinar

Public Webinar

111M·HF .. 1 0.50

5 1.00

9 1.00

1 0.50

1 0.50

1 0.50

2 0.50

1 0.50

1 2.00

2 0.50

1 0.50

2 0.50

10 1.00

2 0.50

1 0.50

3 0.50

1 0.50

3 0.50

3 0.50

3 0.50

t I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I

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- Name of Seminar

7/22/2015 Putting Worry on the

Back Burner

7/29/2015 What's Your Personal

Brand?

8/6/2015 Where are my keys? Tips for getting org

8/19/2015 Breath Your Way to

Less Stress

8/25/2015 Strengthening Your

Relationship

9/9/2015 Caregiving: The price,

challenges and re

9/17/2015 All work and no play:

avoiding burnout

9/23/2015 Looking Within: Finding

Your Inner Leader

TOTAL

Training Overview

Account/ Division

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

UNIVERSITY OF WEST FLORIDA

Location

Public Webinar

Public Webinar

Public Webinar

Publ ic Webinar

Public Webinar

Public Webinar

Public Webinar

Public Webinar

1¥%·HS .. 5 0.50

4 0.50

4 0.50

3 0.50

5 0.50

1 0.50

2 0.50

4 0.50

81 17.00

I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I

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