Advanced Management of · promotions and gamification experience Drivers to a Digital Experience . OAG Web OAG Store OTD OSB SOA Cust ... in oil & gas to bring energy to the world

Advanced Management of Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager 12c Greg Haertling, Senior Director 7-Eleven Vijay Poluri, Principal SOA Technologist GE Corporate Anil Saka, Lead , WEB and MW Operations PG & E Eunjoo Lee, Principal Product Manager Oracle

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Program Agenda

Introduction

Panel Discussion – 7-Eleven

Panel Discussion – GE

Panel Discussion – PG & E

Session Info / Q&A

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EM SOA Cloud Management

Greg Haertling Chief Architect, Enterprise Architecture 7-Eleven October 26, 2015

Presented with

Our Beginnings - 1927

7-Eleven started as an ice house in 1927 in

Oak Cliff, Texas…

+ 55,000 stores

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7-Eleven Worldwide

16 countries Open a store every 2.0 hours

7-Eleven, Inc.

8,400 Stores

U.S. & Canada

+ 80% Franchisee

3,100 Fuel Stores

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Enterprise Services Layer

Store

Marketing Customer

Highly mobile, unique in their expectations, always searching for

the best value, able to influence large

number of people quickly via social

media and expect a consistent experience

in every location

Stores in U.S. and

Canada, offer subset of

available product

categories, and service

customers when offline

Personalized offers based on customer preferences,

purchase history, store product offering, day part,

weather, product promotions and gamification

experience

Drivers to a Digital Experience

http://4.bp.blogspot.com/-q6NbzRBDE9M/UeQjl9b_FwI/AAAAAAAABbA/I7HG49sl0-Q/s1600/IMG_0152.JPG

OAG

Web

OAG

Store

OTD OSB SOA

Cust

OAG OSB

Oracle Managed Cloud

Data Center

7-Eleven Data Center GetMemberData

AddMember

UpdateMember

GetMemberOffersLite

ResolveTransaction

GetMemberStore

PostMarketBasket

GetStoreConfig

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ESL Hybrid Cloud Architecture

Internet

AT&TMPLS

L3MPLS

InternetInternet

Sales

Perf

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Enterprise Manager

Enterprise Manager

http://www.brierley.com/index.html

7-Eleven infrastructure outsourced to

multiple technology vendors

• Out of box EM installation

• Multiple EM installations to support

Private and Public cloud

• 20 hours per month to support EM

and configure alerts

• Resources able to learn application

with little difficulty

EM Implementation and Support

Architects and

IT Ops

Developers and

DevOps

Private Cloud

Managed Cloud

• Inconsistent thresholds for monitoring and incident management

• Reporting at business level as well as technology health

• Multiple ticketing systems

• Multiple tools used for patching and upgrades

• Customer demand is heavily weighted to morning hours which dramatically increases transactions per second

• Stores rely on receiving large data files at various points throughout the day

• Delays compressed the timeline to meet the desired go live date

• Customer’s excitement drove the need to quickly expand capacity beyond original estimates

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Monitoring Speed of

Provisioning

Resiliency Admin

7Rewards Technology Highlights

• Rapid provisioning eliminated weeks of environment build time for Test, Stage and Production environments

• Expand to 10x the original capacity in less than 3 months from start to production

• Real time services support over 20 million customer initiated calls each day with over 40% occurring in the morning

• Transaction performance data captured is utilized within OEM reports to provide a comprehensive view of our customer experience

• Real time visibility of performance and transaction times

• Single tool for layers of the infrastructure and application stack

• Configurable reporting for business and technology metrics

Future Direction

Upgrade to Oracle Enterprise Manager 12c R5

Mature, connect and monitor Hybrid Environment

Dynamically allocate and route traffic to meet the needs of 5+ Million 7Rewards customer and 8,600 + locally owned Franchised locations

Same Architecture

Same Software

Same Skills On Premises Cloud

Same management for both On Premises and Cloud


Oracle Enterprise Manager 12c Integration Monitoring across SOA Middleware

Vijay Poluri Principal SOA technologist GE corporate October 26, 2015

Presented with

We are 300,000 people operating in 175 countries

Inventing the next industrial era to build, move, power, and cure our world

Imagining things others don’t | Building the things others can’t | Delivering outcomes that make the world work better

version 4/2015

Oracle Enterprise Manager 12c Integration Monitoring across SOA Middleware

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Program Agenda

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About GE

GE Corporate middleware architecture

SOA monitoring approach

Solution examples

Lessons learned

OEM enhancement requests

Providing our aviation customers with

the most technologically advanced &

productive engines, systems &

services for their success

Leading globally in power generation &

water technologies

Our Businesses deliver value

Revenue: $27.6B

Profit: $5.4B

Pushing the boundaries of technology

in oil & gas to bring energy to the world

Enabling utilities and industry to

efficiently manage electricity from the

point of generation to the point of

consumption

Revenue: $18.7B

Profit: $2.6B

Revenue: $7.3B

Profit: $0.2B

Revenue: $24.0B

Profit: $5.0B

Developing transformational medical

technologies & services that are

shaping a new age of patient care

Being a global technology leader &

supplier to the railroad, mining, marine,

stationary power & drilling industries

Answering real-life needs, defining

trends & simplifying routines. Leading

a global lighting revolution to deliver

innovative solutions

Investing financial, human &

intellectual capital to help our

customers build their businesses

Revenue: $18.3B

Profit: $3.0B

Revenue: $5.7B

Profit: $1.1B

Revenue: $8.4B

Profit: $0.4B

Source: 2014 GE Annual Report

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LTM

(Virtual Load Balancer Pair)

Presentation Layer – ADF

Enterprise Service Bus Layer(OSB)

Orchestration Layer (SOA/BPM)

ERP Connect layer (OSB)

LTM

(Virtual Load Balancer Pair)

ERPs (Oracle, SAP )

OE

M12c

Mid

dle

wa

re A

rch

ite

ctu

re

Enterprise Services (AR, AP, MDM..)

OEM12c Infrastructure

Solution: Build one-stop-shop dashboard with drill-downs allowing to id production issues

Approach: Review past outages to ensure dashboard captures all potential failure points

Drill down

Landing page App-level view

G Y R

• Indicate health status of each integration area

• Logical grouping of components (e.g. I2C, AP)

• Ability to drill to application-level dashboards

• Includes details allowing to narrow down issues:

• Server-level status / errors & configuration changes

• JVM stats (CPU, memory, DB locks, network wait)

• SOA composite stats (completion%, response time)

OEM & SOA | monitoring approach

• Layer level metrics ≠ true solution availability

• Dashboard to allow identify pillars with issues

Aggregation …

• Multiple layers used for each Functional pillar

• Pillar dashboard to give comprehensive view

Grouping …

GE solutions span across multiple layers … horizontal monitoring not sufficient

Indicate health status of each Functional pillar … across all technical layers

Ability to drill to application-level dashboards from landing page for details

Solution examples | Landing page

Server and Service Availability

Error and Incidents Real Time

WebLogic Domain Status

Solution examples | Application-level view (1)

SOA Composite Metrics

JVM Health Metrics real time

Configuration changes for past week

JVM request Metrics

Solution examples | Application-level view (2)

Lessons learned

Utilize past root cause analysis result while designing the monitoring dashboard

Avoid flood of alerts when main targets are down

Within system dashboard utilize RCA results to exclude symptom incidents

To add SOA metrics within system view, personalize component properties SOA Infra Target Name <Target>/Domain_name/server_name/soa-infra

SOA Infra Target Type soa_infra

OEM enhancement requests

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Landing page …

… No representation of limited availability

Personalization of generic system view …

… Landing page personalization is not available

Single view for SOA & OSB …

… SOA composites & OSB can’t be monitored in single dashboard

Incident View …

Incidents not rolling up to systems view

SR: 3-11519875427

SR: 3-11519658381

SR: 3-11486272151

SR: 3-11519875411


SOA management using EM 12c SOA Performance Diagnostic

Anil Saka Lead ,WEB and MW Operations. Online & Middleware Applications PG & E October 26, 2015 Presented with


Agenda

About PG & E

PG &E IT Overview

Challenges

Solution

Benefits Gained

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2

3

4

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Company Profile

PG&E SERVICE AREA

IN CALIFORNIA

• Headquarters in San Francisco, California

• Provides energy to approximately 16 million people

• 70,000 square mile service territory

• Total Assets: $59.8 billion

• For PG&E, “Together, Building a Better California” is not just a slogan. It’s the very core of our mission and the scale by which we measure our success.


Agenda

About PG & E

PG &E IT Overview

Challenges

Solution

Benefits Gained

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4

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IT Overview - Infrastructure

330+ WebLogic Domains (versions 9.2 through 12.1.3)

FMW Products [ SOA,BPM,OSB,OAM,OUD,OVD] ,WebLogic Portal & ALSB Integration

970+ WebLogic Servers

500+ Databases (versions 10g through 11.2.0.3)

1000+ host servers running Linux and AIX

Microsoft SQL Server, Apache HTTP Server 2.2.x and Sun One.

2,000 IT employees – Team of 8 WEB/MW

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Oracle Enterprise Manager Cloud Control 12c Deployment

Four environments for Cloud Control 12c – dev, test, stage and production Production environment for Cloud Control 12c:Management Service 12.1.0.4 on Redhat Linux with Active-Standby high availability configured Management Repository in two node RAC DB 11.2.0.3 on Redhat Linux Management Agents 12.1.0.4 on Redhat Linux and AIX Fusion Middleware Plug-in :12.1.0.7 JVMD Agent: 12.1.0.6


IT Overview – EDI Transactions

Number of EDI X12 document types:~20 Number of trading partners: ~250 Number of agreements: ~1000 Daily Volume ~ 500k Composites Expected Growth : 3x Current volume SOA Version : 11.1.1.7.4

Service

Provider

Post & Retrieve Files

814 DASR Request

814 DASR Response (Accept/Reject)

810 Billable Charge & Cancelation Requests

824 Billable Charge & Cancelation Response (Accept/Reject)

867 Meter Consumption Data Record

External Service Providers

EDI Transactions

814 DASR Maintenance TransactionServer CC&B


Agenda

About PG & E

PG &E IT Overview

Challenges

Solution

Benefits Gained

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2

3

4

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Challenges

Troubleshoot Performance Problems:

Is it related to computing resources [ cpu,memory, etc...]

Is it related to JVM?

Is it related to DB ?., if so it is difficult to get the information on DB specifics

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Agenda

About PG & E

PG &E IT Overview

Challenges

Solution

Benefits Gained

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2

3

4

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Solution : Dehydration Store Monitoring

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Single pane to analyze the behavior of the SOA DB

Displays the top SQL’s with high wait events and CPU

Track data usage and table space chart

Drill down to the sql queries

Active Session history


Agenda

About PG & E

PG &E IT Overview

Challenges

Solution

Benefits Gained

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2

3

4

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Benefits Gained

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• Ability to drill down the problematic SQL’s

• Manage storage efficiently

Keys for best performance on SOA: a. Ensure the B2B tables are

purged b. Ensure the SOA tables are

purged c. Rebuild Indexes on Purge. d. Fine tune product sql’s on core

tables[its ok to tune ., but need to keep track of changes]


Benefits Gained :Reports

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• Out of the box reports using BI • Custom Reports using BI • System performance reports • Ability to schedule weekly,

monthly etc.. • Very good for planning

[Augment HW resources., tuning]


Thank You

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Copyright © 2015, Oracle and/or its affiliates. All rights reserved. | 40

Introducing Oracle Management Cloud

Join Us! GEN9778 - Oracle Management

Cloud: Real-Time Monitoring, Log, & IT Operations Analytics.

Tuesday, October 27, 11AM, Moscone South Room 102

Attendees will receive a special gift!


Enterprise Manager Sessions – Monday October 26th Title Time Location

Centralized Access and Auditing for Oracle WebLogic Server Domain Administration [CON9742] 11:00 AM Moscone South 303

The Management of Identity and Access: Breaches, Compliance, Downtime, and Loss [CON9755] 11:00 AM Moscone South 301

Hybrid Cloud Management Using Oracle Exalogic [CON9744] 11:00 AM Intercontinental—Sutter (5th Floor)

Oracle Enterprise Manager: The Complete Solution and Oracle’s Best-Kept Secrets [CON9715] 12:15 PM Moscone South 300

Simplify the Deployment and Monitoring of Your Identity Management System [CON9468] 12:15 PM Moscone South 310

Oracle Exadata Monitoring and Management Best Practices [CON9727] 12:15 PM Intercontinental B (5th

Floor)

Advanced Management: Oracle SOA Suite and Oracle Service Bus with Oracle Enterprise Manager [CON9751]

1:30 PM Moscone South 302

Managing at Hyper-Scale: Oracle Enterprise Manager as the Nerve Center of Oracle Cloud [CON9710]


Next-Generation Database Management: Advanced Topics for Expert DBAs [CON9107] 1:30 PM Moscone South 104

Agile IT: Visibility and Management Across Oracle WebLogic Server and Oracle Java Cloud Service [CON9745]


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Enterprise Manager Sessions – Monday October 26th Title Time Location

Oracle Enterprise Manager Database Consolidation Workbench—Secret to Successful Consolidation [CON9718]


Best Practices for Maintaining and Supporting Oracle Enterprise Manager [CON8671] 4:00 PM Moscone West 2024

The Future of Oracle Enterprise Manager: What’s Next? [CON9708] 4:00 PM Moscone South 300

Risk-Free Administration for Expert Database Administrators [CON9725] 4:00 PM Moscone South 104

HA–Enabled Oracle Enterprise Manager 12c on Virtualized Oracle Database Appliance [CON6928] 5:15 PM Moscone South 250

Tips and Techniques for Maximizing Database Performance: Theory and Practice [CON9723] 5:15 PM Moscone South 104

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Enterprise Manager Sessions – Tuesday October 27th Title Time Location

General Session: Oracle Management Cloud—Real-Time Monitoring, Log, and IT Operations Analytics [GEN9778]

11:00 AM Moscone South 102

Oracle Enterprise Manager: The Future of Hardware Management [CON9732] 12:15 PM 5th Floor – Hotel

Intercontinental C

Oracle IT Analytics Cloud Service: Next-Generation Analytics for Maximizing Performance [CON9722]


Upgrading Oracle Enterprise Manager: Why and How [CON9729] 12:15 PM Moscone South 300

Enterprise Patient Data Repository Using Oracle Healthcare Analytics and Oracle SOA Suite [CON7720]

4:00 PM Park Central – City

Latest Innovations in Database as a Service Enabled by Oracle Enterprise Manager [CON9734] 4:00 PM Moscone South 300

Oracle Application Performance Monitoring Cloud Service: Application Visibility for DevOps [CON9746]


Servers, Storage, Virtualization, and More: Managed Through a Single Pane of Glass [CON9733] 4:00 PM Intercontinental C (5th

Floor)

Oracle IT Analytics Cloud Service: Operational Insight for Your Database and Middleware Estate [CON9752]


Monitor, Diagnose, and Optimize Java Workloads on Premises and in the Cloud [CON9740] 5:15 PM Moscone South 309

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Enterprise Manager Sessions – Wednesday October 28th Title Time Location

Oracle Enterprise Manager 12c Cloud Control for Managing Oracle E-Business Suite 12.2 [CON8127] 11:00 AM Moscone West 3022

Using Oracle Enterprise Manager Effectively to Become an Oracle Enterprise Manager Champion [CON9711]

11:00 AM Moscone South 104

Managing Configuration Compliance in and Across the Clouds [CON9750] 11:00 AM Moscone South 300

Oracle Log Analytics Cloud Service: Real-Time Insight for Middleware Administrators [CON9754] 12:15 PM Moscone South 303

Way Beyond the Basics: Oracle Enterprise Manager Monitoring Best Practices [CON9721] 12:15 PM Moscone South 300

Hybrid Cloud Management of Oracle Java Cloud Service and On-Premises Oracle WebLogic Server [CON9743]


Data on Demand: Advanced Cloning Automation for DBAs [CON9748] 1:45 PM Moscone South 300

Oracle Log Analytics Cloud Service: Real-Time Insight for Database Administrators [CON9753] 3:00 PM Moscone South 300

Enterprise Monitoring in a Hybrid Cloud [CON4724] 3:00 PM Moscone South 303

Best Practices for Engineered Systems Management Using Oracle Enterprise Manager [CON9728] 4:15 PM Moscone South 300

Hybrid Cloud—Pivot to the Cloud with Oracle Enterprise Manager Cloud Control [CON9712] 4:15 PM 5th Floor – Hotel

Intercontinental B

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Enterprise Manager Sessions – Thursday October 29th Title Time Location

Case Study: How a Cloud-Based, Service-Oriented Customer Uses Oracle Enterprise Manager [CON2800] 9:30 AM Marriott Marquis

Salon 10/11

Database as a Service: What Is It and How Do You Use It? A Q&A with an Expert Panel [CON3637] 9:30 AM Moscone South 102

Practical Tips for Oracle Enterprise Manager High Availability and Diagnostics [CON9726] 9:30 AM Moscone South 300

Oracle Enterprise Manager for MySQL Database—Latest Features [CON4507] 10:45 AM Moscone South 262

PaaS-ify Across on Premises and Oracle Cloud with Ease [CON9747] 10:45 AM Moscone South 300

Think Outside the Data Center—Monitoring Retail and Cloud Locations [CON7513] 10:45 AM Marriott Marquis

Salon 10/11

Oracle Management Cloud Best Practices for Mining Oracle Enterprise Manager Data [CON9714] Noon Marriott Marquis

Salon 10/11

Raising the Ante on Security with Oracle Enterprise Manager [CON9719] Noon Moscone South 300

Realizing MWaaS on the Private Cloud Using Oracle Enterprise Manager [CON4627] Noon Moscone South 302

Case Study: Oracle Application Management Suite for Oracle E-Business Suite [CON8126] 1:!5 PM Moscone West 3004

Oracle Enterprise Manager? OpenStack? VSphere? Have It Your Way! [CON8059] 1:15 PM Intercontinental—Sutter

(5th Floor)

Supercharge Your DevOps Automation Using Oracle Enterprise Manager’s CLI and REST APIs [CON9731] 1:15 PM Moscone South 300

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Enterprise Manager Labs

Location: Hotel Nikko—Carmel (3rd Floor) – unless noted Day Time

Oracle Systems and Virtualization Management with Oracle Enterprise Manager [HOL10466] Monday 11:00 AM

Consolidate and Standardize Database Resources with Lifecycle and Private Cloud Management [HOL10468]

Monday Wednesday

2:00 PM 4:15 PM

Hybrid Cloud Management: Complete Management of On-Premises and Public Services [HOL10465]

Tuesday Wednesday

10:15 AM 11:45 AM

Practical Overview of the Latest Features of Oracle Enterprise Manager for MySQL [HOL4522] **Location: Hotel Nikko—Peninsula (25th Floor)

Tuesday 10:15 AM

Maximizing Oracle Database 12c Performance with Oracle Enterprise Manager [HOL10442] Tuesday Tuesday

11:45 AM 5:30 PM

Managing Oracle Fusion Middleware with the New Oracle Enterprise Manager [HOL10453] Wednesday

Thursday 10:15 AM 12:30 PM

Consolidate and Standardize Database Resources with Lifecycle and Private Cloud Management [HOL10468]

Monday Wednesday

2:00 PM 4:15 PM

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Enterprise Manager Demos Demo Title Venue Workstation

Database Lifecycle Management, Database as a Service, Snap Cloning with Oracle Enterprise Manager

Moscone South, Upper Left, Database SLD-025

End-to-End Database Performance Management Moscone South, Upper Left, Database SLD-023

End-to-End Engineered Systems Manageability with Oracle Enterprise Manager Moscone North, Lower Lobby, Engineered Systems Showcase

N/A

Hybrid Cloud Management: Single Pane of Glass for Complete Management—On-Premises and Public Cloud

Moscone South, Upper Left, Database SLD-026

Managing On-Premises IT, Private Clouds, and Hybrid Clouds with Oracle Enterprise Manager Moscone South, Upper Left, Database SLD-024

Oracle BI, BPM, and Oracle WebCenter Management with Oracle Enterprise Manager Moscone South, Lower Left, Middleware

SLM-034

Oracle SPARC/x86 Systems and Virtualization Management with Oracle Enterprise Manager Moscone South, Center, Engineered Systems, Servers and Storage

SC-034

Oracle WebLogic, Java Cloud Service, and SOA Management with Oracle Enterprise Manager Moscone South, Lower Left, Middleware

SLM-003

See How to Provision Storage with Oracle Enterprise Manager Moscone South, Center, Engineered Systems, Servers and Storage

SC-020

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Demo Hours • Monday: 10:15 AM to 6 PM • Tuesday: 10:15 AM to 6 PM • Wednesday: 10:15 AM to 4 PM


OMC Demos

Demo Title Workstation

Oracle Application Performance Monitoring Cloud Service SPI-036

Oracle IT Analytics Cloud Service SPI-003

Oracle Log Analytics Cloud Service SPI-037

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Demo Hours • Monday: 10:15 AM to 6 PM • Tuesday: 10:15 AM to 6 PM • Wednesday: 10:15 AM to 4 PM

Venue Moscone South Oracle Cloud Platform & Infrastructure Showcase


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Documents

Advanced Management of · promotions and gamification experience Drivers to a Digital Experience . OAG Web OAG Store OTD OSB SOA Cust ... in oil & gas to bring energy to the world