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12 www.talkinglife.co.uk
Talking Life Limited
36 Birkenhead Road
Hoylake
Wirral
CH47 3BW
0151 632 0662
www.talkinglife.co.uk
@talklifeseminar
1 www.talkinglife.co.uk
Adult Social Care
Training Brochure
Our full offering of Adult Social Care training
2019/20 Autumn 2019
2 www.talkinglife.co.uk
Talking Life is the No. 1 choice for high quality training in the children & families social care sector. Established for more
than 20 years, we offer a portfolio of over 1000 in-house courses which we can deliver and tailor to exactly meet the
requirements of our customers.
At Talking Life we pride ourselves on exceeding our clients’ expectations. Through our training courses we believe that we
can make a positive difference in today’s workplace.
Our team of dedicated professionals work hard to develop rewarding partnerships with all of our customers. From our
Head Office on the Wirral, training courses are professionally managed by experienced staff. Years’ of experience have
given us a unique perspective with respect to effective training.
We have developed a range of courses that helps organisations overcome the challenges of their training provision. This
experience has also provided us with probably the most comprehensive list of training courses available, making
Talking Life a “One Stop Shop” for all your training needs.
Talking Life;
• Have one of the largest, searchable on-line database of training courses for public & private sector staff in the UK
Web – search by Course Type or Course Subject in seconds (If you still can’t find what you want, ask!)
• Have a portfolio of over a thousand off-the-shelf courses, including everything from Stress Management, Resilience,
Communication Skills and Teambuilding, to Court & Expert Witness Skills, Safeguarding, Fostering and Management &
Leadership.
• Can deliver to staff in large and small companies and organisations, We can find the right course delivered by the
right trainer to suit your needs.
• Can deliver at your workplace or at another venue nominated by you
• Can design bespoke training across all our topics
• Can manage your training programme for you
Talking Life provides high quality training to more than 200 local authorities, social services departments, NHS Trusts and
Children & Family Centres throughout the United Kingdom. We are also able to deliver training internationally
We are experienced in delivering projects small and large, have the capability to deliver complex training requirements
for organisations, if required, across many different topics and are successful on a regular basis in bidding and winning
training contracts through tender or competitive quotation.
Please ask about our volume booking and prepayment discounts. The details of current offers can be found on our
website at www.talkinglife.co.uk/offers
Introduction to Talking Life Limited
11 www.talkinglife.co.uk
L)
Lasting Power of Attorney
Latest in Mental Health Law
Leading Teams
Legal Literacy
Leg Ulcer Management
Living with Sight & Hearing Loss
Lone Working
Low Arousal Approaches to Managing Aggression
M)
Managing Absence
Managing Challenging Behaviour
Managing Complaints
Managing Conflict
Managing for the First Time
Managing Poor Performance
Managing Pressure & Maintaining Resilience
Managing Risk
Managing & Leading teams—New Managers toolkit
Manual Handling
MCA & Deprivation of Liberty (DoLs)
Medicines Management
Meetings Management
Mental Capacity Act
Mental Capacity Act Assessment & Decision Making
Mental Health Awareness
Mental Health Act
Mindfulness
Mindfulness Bitesize (2 hours)
Minute Taking for Safeguarding Case Conferences
Modern Slavery & Human Trafficking
Motivational Interviewing
Moving & Handling
Moving & Handling (Train the Trainer)
Multi Agency Team Development
Multi Skilling the Team
N)
Neglect
Negotiation & Influencing Skills
NLP—Neuro Linguistic Programming
Nutrition Awareness
O)
OCD & Hoarding
Older People with Learning Disability
One to One Coaching for Managers
P)
PACE (Police & Criminal Evidence Act 1984)
Palliative Care
Palliative Care (End of Life)
PEG Tube Feeding
Performance Management
Person Centred Approaches
Physical Intervention
Power of Attorney
Pre Retirement
Presentation Skills
Pressure Area Care
Problem Solving & Creative Thinking
Problem Solving & Decision Making
Professional Boundaries
Profound & Multiple Disability
Project Management
Public Law
R)
Reablement for People Living with Dementia
Recruitment & Selection—Legal Essentials
Report Writing
Reflective Supervision Skills for Social Workers
Regulation of Investigatory Powers (RIPA)
Revalidation for Registered Nurses
Reviews
Risk Assessment
S)
Safeguarding Adults
Safeguarding Adults Investigations
Safeguarding Adults- Minute Taking
Self Harm & Neglect
Sensory Loss
Sexual Harassment in the Workplace
Sexual Harassment In the Workplace for Managers & Team
Leaders
Social Media - Awareness for Social Care Staff
Social Media: Linked In
Social Media: Reputation Management
Social Work Law
Staff Change Support Programme
Staff Performance Reviews
Strengths Based Approaches
Stroke Awareness
Substance Misuse Awareness
Suicide & Self Harm
Supervision & Appraisal
Supporting Elders Through Life Transitions
Support Planning—Reviews
Support Planning for Positive Outcomes (person centred)
T)
Team Building
Team Development—Multi Agency Teams
Time Management
Tissue Viability
Train the Trainer
U)
Understanding Section 47
V)
Young Onset Dementia
W)
Working with Difficult to engage Clients
Writing Court Reports
10 www.talkinglife.co.uk
A– Z Index of Courses
A)
Achieving Best Evidence (ABE)
Achieving the Best Outcomes from Safeguarding Adults
Meetings
Adaptive Leadership
Advanced Statement Writing & Court Skills
Advocacy
Alcohol Brief Intervention
Alcohol & Older People
Analytic Recording
Anaphylaxis Awareness
Appropriate Adult
Appraisal Skills
Assertiveness & Self-esteem
Assessing Capacity & Best Interests Decision Making
Assessment & Eligibility
Autism Spectrum Disorders
Autism Awareness Intermediate
Autism Advanced
B)
Basic Life Support
Basic Life Support & Anaphylaxis Update
Basic Life Support & First Aid
Becoming a Dementia Champion
Bend—Don’t Break
Bereavement & Loss
Breakaway Techniques
Breaking Bad News
Bullying & Hate Crime
C)
Care Act 2014
Care Act—Reviews
Care Act—Support Planning
Catheter/ Stoma Care
Chairing Case Conferences
Chairing Multi Agency Meetings
Chairing Safeguarding Adults Strategy Meetings
Challenging Behaviour
Change Management
Clinical Supervision
Coaching & Mentoring
Coaching Skills
Cognitive Behavioural Therapy (CBT)
Commercial Awareness
Communication Awareness in Learning Difficulty
Communication Skills
Conducting Complaint Investigations
Conducting Home Visits
Consent
Continence Awareness/Stoma Care
Control & Restraint
Continuing Health Care
Counselling Skills
Court of Protection
Current Legal Policy in Family Law
Customer Service
D)
Dealing with People in Distress
Dealing with Discipline & Grievances Effectively
Death, Dying & Bereavement
De-Escalation Techniques
Defibrillation
Delegation Skills
Dementia
Dementia - Advanced
Dementia Awareness - Communication Skills
Dementia & Challenging Behaviours
Dementia & Nutrition
Dementia & Personal Hygiene
Dementia & People with Learning Difficulties
Dementia Care & Management
Dementia—Meaningful Activities
Depression
Depression in Older People
Deprivation of Liberty Awareness (DoLS)
Deprivation of Liberty Training for Managing Authorities
Diabetes Awareness
Difficult Conversations
Dignity & Respect
Disability Awareness
Domestic Violence & Substance Misuse
Duty of Care
Dysphagia Awareness
E)
Eating Disorders
Effective Communication for Social Workers
Effective Listening Skills
Employee Motivation & Engagement
Enabling Risk
End of Life Care
End of Life Care - Advance Care Planning (Dementia)
End of Life Care - Advanced Care Planning
Epilepsy & Midazalam Administration
Equality & Diversity
Expert Witness Training
F)
Facilitation Skills
Fair Access To Care [FAC]
Falls prevention in older people
Fibromyalgia
Fire Safety
First Aid
Food Hygiene & Hydration
Food Safety
H)
Hazardous Substances—Control of (COSHH)
Health & Safety Awareness
Holding Difficult Conversations
I)
Induction Training
Infection Control
Investigative Interviewing
Intensive Interaction
Intimate Care
Introduction to Adult Social Care Law
Investigating Complaints
Investigating Safeguarding Cases
3 www.talkinglife.co.uk
Contents
This brochure features many of the successful courses we are able to deliver and we have included some of the most
popular.
Courses have been organised into sections so that you are able to quickly find what you are looking for.
If you can’t find the topic you are interested in, don’t hesitate to contact us.
You can also browse all our courses on our website: www.talkinglife.co.uk
4 Adult Care—General
4 Adult Safeguarding
5 Bereavement & Loss and End of Life Care
5 Challenging Behaviour
5 Clinical
6 Dementia
6 Health & Safety/First Aid
6 Learning Difficulty/Autism
7 Legal
7 Management & Leadership
8 Mental Health
8 Stress, Resilience & Wellbeing
8 Personal Development
9 Substance Misuse
9 Team Development
9 Human Resources
9 E-Learning Videos
10 Alphabetical Index of Courses
For a quote for any of our courses or for more information on a topic, simply contact us in any of the ways below:-
Talking Life Limited
36 Birkenhead Road
Hoylake
Wirral
CH47 3BW
0151 632 0662
www.talkinglife.co.uk
“The trainer was excellent—so interesting, really engaging and made a
difficult and perplexing subject really interesting and ‘simple’. I have much
more awareness of the types of case which are seen in court and will
approach the court system more confident.”
Social Worker, Lincolnshire County Council
4 www.talkinglife.co.uk
Advanced Care Planning
Advocacy
Analytic Recording
Appropriate Adult
Assessment & Eligibility
Care Act 2014
Conducting Home Visits
Continuing Health Care
Cognitive Behavioural Therapy (CBT)
Depression
Depression in Older People
Dignity & Respect
Effective Communication for Social Workers
Enabling Risk
End of Life Care
Fair Access To Care [FAC]
Falls prevention in older people
Holding Difficult Conversations
Induction Training
Intimate Care
Living with Sight & Hearing Loss
Lone Working
Mental Health Awareness
Motivational Interviewing
Moving & Handling
Moving & Handling (Train the Trainer)
Neglect
OCD & Hoarding
Person Centred Approaches
Reflective Supervision Skills for Social Workers
Report Writing Adults
Reviews
Risk Assessment
Social Media - Awareness for Social Care Staff
Strengths Based Approaches
Supporting Elders through Life Transition
Support Planning—Reviews
Support Planning for Positive Outcomes (person centred)
Working with Difficult to Engage Clients
Achieving the Best Outcomes from Safeguarding Adults Meetings
Chairing Case Conferences
Chairing Safeguarding Adults Strategy Meetings
Minute Taking for Safeguarding Case Conferences
Safeguarding Adults
Safeguarding Adults Investigations
Safeguarding Adults- Minute Taking
Adult Social Care—General
Talking Life trainers bring a wealth of experience, both as practitioners and as teachers to the training they deliver to adult
social care customers. There is a huge range of topics covering every conceivable aspect of care for the elderly
population. We have done our best to include many of the more popular and important ones; however if there is a topic
missing from this extensive list, please feel free to contact us by phone, email or via our website and we would be happy
to discuss your requirements with you.
Take a closer look at some of the courses for Adult Social Care we can offer, below:
Adult Safeguarding
The effective Safeguarding of Adults is one of our key training areas and a commitment to our customers which underpins
everything we do. We are able to offer a range of different Safeguarding courses at different levels of learning and
different lengths, from alerters through to detailed Risk Management and Supervision courses for Managers in Adult Social
Care. We are also able to design and deliver bespoke Safeguarding courses. All our trainers, who in many cases are
practitioners, keep regularly up to date with compliance and other legal aspects of Safeguarding training.
Take a closer look at our Adult Safeguarding courses suitable for adult social care, below;
“I am now more knowledgeable on the assessment criteria and my duties and
responsibility when deciding whether a service user has eligible needs under
the Care Act 2014”
Social Worker, Nottinghamshire County Council
9 www.talkinglife.co.uk
Alcohol Brief Intervention
Alcohol & Older People
Domestic Violence & Substance Misuse
Substance Misuse Awareness
Leading Teams
Multi Agency Team Development
Team Building
Appraisal Skills
Coaching Skills
Dealing with Disciplining & grievances Effectively
Managing & leading Teams—New Managers Toolkit
Managing Absence
Managing Complaints
Managing Pressure & Maintaining Resilience
Meetings Management
Multi Skilling the Team
Performance Management
Recruitment & Selection—Legal Essentials
Sexual Harassment in the Workplace
Sexual Harassment in the Workplace—for Managers and
Team Leaders
Staff Change Support Programme
Staff Performance Reviews
Time Management
Substance Misuse
Awareness of Substance mis-use, whether it be tobacco, alcohol or drugs, and how it impacts upon clients and their
families, is an increasingly important aspect of social care practice. Talking Life, through its team of specialist practitioners,
is able to offer a wide range of awareness and treatment approaches related to substance misuse of all kinds.
Take a closer look at our Substance Misuse courses below;
Team Development
Need team development training for your team? We will certainly be able to tick all your boxes. We have specialists
across both private and public sectors with the experience you need to bring effective team development to your
organisation. From small teams wanting away-days, to multi-professional teams undergoing mergers, we can find the
right solution.
Take a closer look at our Team Development courses below;
Human Resources
Talking Life has developed a high quality range of human resource related courses which has attracted excellent
feedback from our customers. Whether its ‘Managing Absence in the Workplace’ or helping your workforce learn about
‘Sexual Harassment’, Talking Life’s specialist HR trainers are able to deliver the right course.
Take a closer look at our Human Resources courses below;
Business Skills e-learning videos
Facebook for Business
LinkedIn for Business
Twitter for Business
Social Media for Business
SEO for Business
Data Protection in the Workplace
Conflict Resolution in the Workplace
Equality, Diversity and Discrimination
Stress Management
Time Management
Leadership Skills
Presentation Skills
Project Management
Customer Service
Negotiation
Disciplinary Procedures
Anti-Harassment and Bullying Policy
Effective Delegation
Health & Safety Skills e-learning videos
Fire Safety
First Aid
Manual Handling
Safeguarding
Working Safely
If you don’t see a topic you are looking for, contact us as
our portfolio of e-learning videos is increasing all the time.
E-Learning
Welcome to our exciting new one-on-one tutor led interactive online video training. Bringing on-line training to life in a
most empowering way, the videos go at precisely the pace required by each individual. Great whether you are an
individual or ‘corporate’ learner. Our e-videos are easy to use and competitively priced. We offer attractive discounts for
multi licences so contact us for prices. We can also provide bespoke e-learning.
Topics include:
8 www.talkinglife.co.uk
Assertiveness & self-esteem
Commercial Awareness
Communication Skills
Customer Service
Effective Listening Skills
Managing Conflict
Negotiation & Influencing Skills
Pre Retirement
Presentation Skills
Professional Boundaries
Social Media: Reputation Management
Social Media: Linked In
Time Management
Train the Trainer
Bend Don’t Break! Managing Your Stress & Maintaining Personal Resilience
Mindfulness
Mindfulness Bitesize (2 hours)
“This course should be compulsory for all staff”
Local authority worker, Wirral
Brief Interventions
CBT - Cognitive Behaviour Therapy
Counselling Skills
Depression in Older People
Eating Disorders
Mental Health Awareness
Motivational Interviewing
Neuro Linguistic Programming (NLP)
Obsessive Compulsive Disorder (OCD)
Self Harm & Neglect
Suicide & Self Harm
Working with Difficult to Engage Clients
Mental Health
Mental Health has always been at the heart of Talking Life’s course portfolio . We have designed, developed and
delivered hundreds of courses around depression, including Depression and Older People, Our area of expertise has
increased to include Cognitive Behavioural Therapy (CBT), Motivational Interviewing, Suicide & Self Harm, OCD and
Hoarding. Our trainers are mental health professionals.
Take a closer look at our Mental Health courses below;
Personal Development
Talking Life’s range of courses for personal development are suitable for anyone working in the public sector. Topics
include everything from Assertiveness and Self Esteem Skills to Customer Service, Negotiation Skills and Dealing with
Difficult People. If you can’t find what you are looking for in the list below, we can almost certainly deliver your choice of
personal development programme for you so please contact us and ask.
Take a closer look at our Personal Development courses below;
Stress, Resilience & Wellbeing
Some of our most popular courses include those on Stress, Resilience & Wellbeing. We recognise that stress and pressure
in the primary care workplace is a constant problem. Talking Life offers entertaining and effective training solutions , from
small workshops to larger events for 50 or even 100 of your staff. We can also offer Motivational and Keynote speeches
and themed events, which can be tailored for you and your team.
Take a closer look at our Stress, Resilience and Wellbeing courses below;
5 www.talkinglife.co.uk
Breakaway Techniques
Challenging Behaviour
Control & Restraint
De-Escalation Techniques
Difficult Conversations
Low Arousal Approaches to Managing Aggression
Managing Challenging Behaviour
Physical Intervention
Bereavement & Loss
Breaking Bad News
Dealing with People in Distress
Death, Dying & Bereavement
End of Life Care - Advance Care Planning (Dementia)
End of Life Care - Advanced Care Planning
End of Life/ Palliative Care
Anaphylaxis Awareness
Catheter/ Stoma Care
Clinical Supervision
Consent
Continence Awareness/Stoma Care
Diabetes Awareness
Dysphagia Awareness
Eating Disorders
Epilepsy & Midazalam Administration
Fibromyalgia
Food Hygiene & Hydration
Infection Control
Leg Ulcer Management
Medicines Management
Nutrition Awareness
PEG Tube Feeding
Pressure Area Care
Revalidation for Registered Nurses
Sensory Loss
Stroke Awareness
Tissue Viability
Bereavement & Loss/End of Life Care
Bereavement and loss affects us all, either personally or in terms of the effect on clients, patients and staff in adult social
care. The effects of this type of loss are wide-ranging. Talking Life’s portfolio of training courses in this area cover
bereavement and loss, Distressed Clients and Patients, End of Life and Dying, and Caring for Carers. Our team of expert
trainers handle these sessions sensitively and sympathetically.
Take a closer look at our Bereavement & Loss including End of Life courses suitable for adult social care, below;
Challenging Behaviours
Managing and dealing with behaviours is one of the most challenging aspects of working in adult social care. Talking Life
has developed a range of courses suitable for staff working in this environment
Take a closer look at our Challenging Behaviour courses below;
Clinical
For staff working in Adult Health and Social care we have a range of useful ‘clinical’ courses suitable for those working
across these sectors. These feature some of the more popular topics including Anaphylaxis, Asthma, Arthritis, Epilepsy,
Diabetes Awareness, Wound and Tissue Viability.
Take a closer look at our Clinical courses below;
6 www.talkinglife.co.uk
Becoming a Dementia Champion
Dementia
Dementia - Advanced
Dementia Awareness - Communication Skills
Dementia & Challenging Behaviours
Dementia & Nutrition
Dementia & Personal Hygiene
Dementia & People with Learning Difficulties
Dementia Care
Dementia Care & Management
Dementia—Meaningful Activities
Reablement for People living with Dementia
Young Onset Dementia
Basic Life Support
Basic Life Support & Anaphylaxis Update
Basic Life Support & First Aid
Defibrillation
Fire Safety
First Aid
Food Safety
Hazardous Substances—Control of (COSHH)
Health & Safety Awareness
Infection Control
Manual Handling
Autism Spectrum Disorders
Autism Awareness—Intermediate
Autism Advanced
Communication Awareness in Learning Difficulty
Disability Awareness
Intensive Interaction
Older People with Learning Disability
Profound & Multiple Disability
Dementia
The high profile of Dementia, arising out of the Government’s Dementia Strategy is recognised in Talking Life’s extensive
range of Dementia courses. Pitched at all levels of learning, these courses range from basic awareness through to
Advanced Dementia, End of Life, Dementia and Dementia Champions courses. Our specialist Dementia Trainers don’t
just train in dementia – they are also practitioners.
Take a closer look at our Dementia courses below;
Health, Safety and First Aid
For staff working in Adult Health and Social care we have a range of Health & Safety & First Aid courses & accredited
courses suitable for those working across these sectors. These feature some of the more common topics including First Aid
training, Fire Safety, Manual Handling etc
Take a closer look at our Health, Safety and First Aid courses below;
Learning Difficulty and Autism
Talking Life has a team of trainers specialising in working with people with Learning Difficulty. Key amongst this training is
Autism, where we are able to deliver five different levels of Autism training from basic awareness to very advanced
courses. Our autism training has been extremely highly rated and we are able to deliver to both the public and private
sectors. Our expert range of topics includes such topics as Sexuality and Learning Difficulty and Intensive Interaction.
Take a closer look at our Learning Difficulty and Autism courses below;
“The training was stunning and very well received by the staff, I cannot com-
mend the trainer enough”
Assistant Manager, Care Home
7 www.talkinglife.co.uk
Achieving Best Evidence (ABE)
Advanced Statement Writing & Court Skills
Assessing Capacity & Best Interests Decision Making
Bullying & Hate Crime
Court of Protection
Current Legal Policy in Family Law
Deprivation of Liberty Awareness (DoLS)
Deprivation of Liberty Training for Managing Authorities
Duty of Care
Equality & Diversity
Expert Witness Training
Introduction to Adult Social Care Law
Investigative Interviewing
Investigating Complaints
Investigating Safeguarding Cases
Lasting Power of Attorney
Latest in Mental Health Law
Legal Literacy
Mental Capacity Act & Deprivation of Liberty (DoLS)
Mental Capacity Act Assessment & Decision Making
Mental Health Act
Modern Slavery & Human Trafficking
PACE (Police & Criminal Evidence Act 1984)
Public Law
Regulation of Investigatory Powers (RIPA)
Social Work Law
Understanding Section 47
Writing Court Reports
Adaptive Leadership
Change Management
Chairing Multi Agency Meetings
Coaching & Mentoring
Conducting Complaints Investigations
Delegation Skills
Employee Motivation & Engagement
Facilitation Skills
Managing for the First Time
Managing Poor Performance
Managing Risk
Meetings Management
One to one coaching for managers
Performance Management
Problem Solving & Decision Making
Project Management
Supervision & Appraisal
Legal
Talking Life has developed a high quality range of legal courses which has attracted outstanding feedback across our
client database. Our Achieving Best Evidence (ABE) course uses highly innovative techniques, including the use of actors
and our Court Skills training is providing highly effective in preparing Social Care Professionals (and others) for
appearances in Court and Writing Reports for Court. Our Court skills and Expert Witness training team is led by a senior
practising Barrister and our ABE course is led by a former senior specialist police officer.
Take a closer look at our Legal courses below;
Management & Leadership
Talking Life offers specialist Management and Leadership, coaching and mentoring training across many topics suitable
for staff working at all levels in Adult Social Care. Our specialist trainers come with extensive experience in this area and
our training can be off the shelf or tailored to your requirements.
Take a closer look at our Management and Leadership courses below
“The trainer was excellent—so interesting, really engaging and made a
difficult and perplexing subject really interesting and ‘simple’. I have much
more awareness of the types of case which are seen in court and will
approach the court system more confident.”
Social Worker, Lincolnshire County Council
