Adult Learning Project

Patriot Bank“Helping People Towards Financial Freedom”

Patriot Bank

Serving University of Texas students since 1982. Free financial

literacy courses were offered to account

members.https://assets.nerdwallet.com/blog/wp-content/uploads/2015/10/financial-literacy-calculator.jpg

Patriot Bank

“Helping People

Towards Financial

Freedom”

Providing Free credit card and

debit card.

Motto & What Patriot Bank does:

Patriot Bank

Patriot Bank has has over 50 locations

and over 50,000 UT System

students with an account.

Patriot Bank

Alpha Consulting Team

Holly Stambaugh Eda Talushllari Belinda Manrriquez Monique Doughty

https://www.graphicsprings.com/start-your-logo

Patriot Bank

Patriot Bank is not doing a good job at establishing that their students are financially stable.

Students are leaving with more debt, and the bank is not educating them about financial literacy.

Associates of Patriot Bank are also financially unstable.

Problem:

Patriot Bank

Solution:

Budgeting and

Savings Training course

(Financial Literacy)

• Clearly defined processes and guidelines

• All associates can competently evaluate their own financial performance

• Develop their careers and

• Provide Patriot Bank customers with appropriate financial guidance.

Patriot Bank

• List their personal financial goals and establish SMART objectives as guide for meeting their goals.

• Analyze their monthly expenses and monthly income through an expense worksheet.

• Explain ways to increase income and decrease spending by working through 5 different case study scenarios.

• Produce five ways to increase savings from your monthly expenses.

Based on the 4 levels of Patriot Bank

associates, Alpha consulting company will approach Patriot

Bank's needs with differentiated

learning sessions. By the end of the

budget learning session, all Patriot

Bank associates will be able to:

Objectives

Patriot Bank

Alpha Consulting Company will implement

the ADDIE model framework to represent a guideline for building effective training and performance tools in

five phases.

What we used

Patriot Bank

S.M.A.R.T. GOALS

T: How long is this going to take? A time frame should be set.

R: Expected results should be observable.

A: Is the goal attainable? Are the resources available: skills, abilities, people, funds, etc.

M: Goals should be measurable so one can have evidence of progress.

S: The is the purpose of the goal? What specifically are we trying to target?

http://www.hr.virginia.edu/uploads/documents/media/Writing_SMART_Goals.pdf

Patriot Bank

Employee DemographicsExecutive Management: 4

CEO: Chief Executive OfficerChief Human Resources Officer

Financial OfficerChief Strategy and Marketing Officer

Middle management and supervisory employees: 50 (Represents each branch)25 Branch Managers15 Assistant Manager

10 Loan ManagersAdministrative staff: 25

15 Client Relationship Managers10 Customer Service Representatives

Production/professional employees: 3121 Tellers | Personal Bankers

10 Bank Custodians

Patriot Bank

Title Level Description of Role Age Gender Level of Education

Ethnicity Marital Status

Chief Executive

Officer

Executive Management

The driving force of the company. Implements new ideas and approves

the ideas of the Executive Team. Responsible for implementation of

new ideas in the market place.

40-65 Male Ph.D White non-Hispanic

Married

Chief Human

Resources Officer


25-39 Female PhD Asian or Pacific Islander

Married

Financial Officer


Advises individual banks and businesses on investments. They are

the primary support to branch managers in all financial aspects of

the branch,

25-39 Male MBA Black non-Hispanic

Married

Chief Strategy

and Marketing

Officer


40-65 Male MBA White non-Hispanic

Married

Patriot Bank Employee DemographicsExecutive Management: 4

Patriot Bank

Middle management and supervisory employees: 50 (Represents each branch)


Ethnicity Marital Status

Branch Manager

Mid-Management

Responsible for managerial tasks and oversees the general operations within the branch. Works closely with all members of the staff but particularly close with the financial analyst for accounting purposes.

18-25: 35%25-39: 60%40-65: 5%

Male: 60%Female:40%

High School Diploma: 35%Bachelor’s Degree: 60%Master’s Degree: 40%

Married: 45%Single: 65%

Assistant Manager

Mid-Management

Assists the branch manager with day to day operations and is responsible for staff scheduling and on property Human Resource needs.

18-25: 55%25-39: 25%40-65: 20%

Male: 35%Female: 65%

High School Diploma: 50%Bachelor’s Degree: 50%Master’s Degree:


Loan Manager

Mid-Management

Assists customers with private student loan and small business loan applications.

18-25: 30%25-39: 55%40-65: 15%




Patriot Bank Employee Demographics

Patriot Bank

Administrative staff: 25Patriot Bank Employee Demographics


Ethnicity

Marital Status

Client Relationship Manager

Administrative Staff

On-campus marketing team. Responsible for college marketing initiatives and assists with signing up students for new accounts.

18-25: 35%25-39: 65%40-65:65+ :



Married:20 %Single: 80%

Customer Service Representatives

Administrative Staff

18-25: 80%25-39: 20%40-65:65+




Patriot Bank

Production/professional employees: 31Patriot Bank Employee Demographics

Title Level Description of Role Age Gender Level of Education Ethnicity Marital Status

Personal Bankers

Production / Professional Staff

Processes customer transactions and are the primary faces of the bank. Requires strong customer service skills and smiling faces. Recruited via the college campus work study program often times.

18-25: 50%25-39: 50%40-65:65+


High School Diploma: 100%Bachelor’s Degree:Master’s Degree:


Custodians Production / Professional Staff

Responsible for the maintenance and cleanliness of the branch.

18-25: 10%25-39: 45%40-65: 40%65+: 5%


High School Diploma: 65%Bachelor’s Degree:Master’s Degree:


Patriot Bank

LEVELS Executive management (4)

Mid-management (50)- Administrative (25) Production/Professionals (31)

PROFILE *Very intelligent and can absorb info quickly-content needs to be very relevant to their business/industry *Used to making their own decisions and do not like to be told what to do

*Serve as liaison between employees*Responsible for consistent strategy execution

* Client Relationship Managers marketing initiatives and assists with signing up new accounts * Customer Service Representatives.(assists customers with banking needs either face to face or over the phone)

*Responsible for customer transactions and are the primary faces of the bank

APPROACH Constructivist learning theory

Behaviorism Theory Motivation Theory

OBJECTIVES List 2-3 personal financial goals and establish steps to complete their financial goals through using SMART objectives Gain a better understanding of budgets by tracking their daily spending habits for a week Define what their monthly expenses are and their monthly incomes are so that they gain a better understanding of saving and

spending through a monthly income and expense worksheet Identify ways to increase income and decrease spending by working through 5 different case study scenarios

Length of Training

1 day training with ½ day online: A.M. session Lunch break P.M. session

3 Day Course:7 Hours per course with 1 hour break: Group will be broken out into teams.

2 hr training 4 day span: 2 morning sessions and 2 working lunch sessions with no more than 15 participants

Summary of Training

Patriot Bank

Team OrganizationObjectives………………………………………..…Monique Doughty, Belinda Manrriquez,

Holly Stambaugh, & Eda Talushllari

Demographics…………………………………..Monique Doughty & Belinda Manrriquez

Power Point………………………………………Monique Doughty & Belinda Manrriquez

Company Description…………………………………Holly Stambaugh, & Eda Talushllari

Training Development…………………………Monique Doughty, Belinda Manrriquez,

Holly Stambaugh, & Eda Talushllari

Patriot Bank

• We learned how to better communicate. After a bumpy start trying to figure out how to work together diligently we found that the GroupMe app was the best solution. Checking our emails wasn’t working because not everyone is by their computer daily so we all downloaded the app to our phone and were alerted with messages. This allowed us to respond with something in a timely manner.

What did the team learn in the process of creating this project?

• One of the easiest things for us was figuring out how we were going to communicate the best was probably one of the easiest things for us. We knew that communication would be key on how to best establish this presentation.

What were the easy things?

• Understanding the expectations of the group project started off slightly rocky for us. Once the company was set up, it made the process a somewhat smoother. There was some confusion in the beginning on what kind of company we were going to use. There was a lot of back and forth for a week or so, but once we established an understanding of the group project expectations then we were able to move forth on the process.

What was hard?

Group Learning:

Patriot Bank

• We all had specific strengths that helped us put this together smoothly. Some were better at writing and giving facts and others were better at compiling and editing. Our strengths helped us get through this project with little difficulty.

What worked right?

• We should have taken more time to understand what was being asked of us. At first we thought we could create just any company and fix any problem so we started off with one idea and after taking more time to sit down and read the dialogue we had to discuss how we were going to reboot our previous game plan. Once we did that the project began coming together

What should

have been done

differently?

Group Learning Continued

Documents

Adult Learning Project