Admin Report Communication

7/30/2019 Admin Report Communication

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Effective Communication Is Critical to TeamSuccess

As a team leader or member, you need to

understand that good team building

communication is intrinsic to the success of

your team.


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Poor communication hinders a team's ability to

accomplish its goals.When...

There are mind numbing discussions over details.

There's ongoing conflict between a couple of team members.

A team member successfully leads the team along a rabbit

trail.

Meetings go much longer than their allotted time.

Teams rush headlong into premature or irresponsibledecisions.

There's a prolonged absence of mutual care and respect on a

team.


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...There's usually an absence of good

team building communication and

these are just some of the

symptoms!


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Be aware of the pressures your team may be under.

They have goals to accomplish and there may be somevery high expectations to do with outcomes. This is

true whether it's a team of cub-scout parents

planning a camping trip or it's a major corporation

looking to bring about some significant change in a

company.

Concerns or fears should be addressed and

eliminated, not minimized. This encourages healthyteam building communication. When meetings feel

unproductive and energy is lost rather than gained,

the team needs freedom to talk about what's working

and not working.


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What is working well that we need to continue

doing? (Always start with something positive!)

What are we not doing that we should be doing?

(e.g. set some team ground rules; work on an

appropriate team building exercise) What do we need to stop doing? The leader may

feel stuck about what's not working, but the

member's collectively may know what needs to

change or improve. The question is: Do the members

feel safe to discuss their ideas and tell the truth?


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Communication- is the exchange of thoughts,feelings, and other information.

Nurses endeavor to understand and meet the

many needs of a diverse client

population...nurses must establish therapeutic

relationships with their clients and the quality

of those relationships is directly related to the

quality of communication between nurse and

client.


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Feedback

Time and Place

Sender Message Channel Receiver

Verbal

Nonverbal

Written

Arts

Auditory

Visual

Kinesthetic


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Initiates the process of

communication by generating

a message

Messages emerge from

peoples need to relate to

others and to create meaning

from the world around and

inside themselves


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Derived from the senders

internal and external

experiences.

Internal Stimuli

E.g. Hunger, fatigue, and

cognitive experiences

External Stimuli

E.g. Physical sensations, sights,sounds, touch tastes, and

smells.


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Is the medium through which

the sender transmits the

message.

Visual Channel

Involves sight

Auditory Channel

Consists of spoken words and

other verbal cues. Kinesthetic Channel

Refers to physical sensations

mediated by touch.


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Interprets the message,

infusing it with meaning

specific to his personal

experience.


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The receivers reaction the

senders message.

Its function is to provide the

sender with information about

the receiver s perception of

the interaction.

Feedback can either facilitate

or impede effectivecommunication.


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Characteristics of Effective Feedback Specific rather than general

Descriptive

Provided in a supportive, nonthreatening manner

Given in a timely manner

Practical and appropriate for the individual client

Clear and unambiguous

Direct and honest


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Perception

Cultural Context

Time

Space and Distance


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1. Verbal Messages they are communicated

through words or language.

Paraverbal cues: these are cues that accompany

verbal messages. These includes the ff:

Pitch

Tone of Voice

Speed

Inflection

Volume


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2. Nonverbal Messages they are messages

communicated via body language rather than

words, though the two very often coexist.

Nurses must pay close attention to nonverbal cues

in order to accurately interpret changes in client

behavior.


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TYPES OF NONVERBAL COMMUNICATION

1. Facial Expressions

2. Posture

3. Gestures

4. Touch

5. Physical Appearance


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Veteran Nurses (born 1925-1945)

Nurses in this generation are most

comfortable with inclusive communication

systems that build trust. Face-to-face or written communication may

be more effective than communication that

involves technology, but query individualnurses about which communication channels

theyre comfortable with. (Duchscher &

Cowin, 2004)


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Baby Boomers (born 1946-1962)

This generation prefers communication that is

open, direct, and less formal.

Boomers enjoy processing information as agroup and value staff meetings that provide

an opportunity for discussion.

They prefer face-to-face or telephonecommunication but will use e-mail.

(Duchscher & Cowin, 2004)


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Generation X (born 1963-1979)

This is the first generation that experienced

technology as part of daily life.

Gen Xers may become bored with meetingsthat include considerable discussion. (Karb,

Fuller, & Sirias, 2002)


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Millenials (born 1980-2000)

This generation grew up with instant

messaging and cellular phones.

Millenials prefer immediate feedback and maybecome frustrated if they do not get it.

They appreciate team meetings and use them

as a forum for communciation.

They read less than other groups, so limit the

distribution of policies and procedures to

them.


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Millenials (born 1980-2000)

Chat rooms and e-mails are good ways to

provide communication updates (Sherman,

2006).


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Be visible as a leader

Give a 60-second informationals

Invite staff or clients to help with a project.

Validate opinions

Resolve problems


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Huddle spontaneously for no more than 15minutes to brainstorm, give vital updates,

boost enthusiasm, and renew collaboration.

Meet daily for no longer than 30 mins whenyou must direct team activities, discuss

emerging changes, or make announcements

that everyone needs to know to completework that day.


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Meet weekly for less than an hour to checkprogress on reports or projects and to review

employee, staff, or client concerns.

Meet monthly or quarterly for less than 90minutes to review long-term program

progress, assess group or team progress, or

analyze performance patterns. (Humphrey &Stokes, 1998)


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Directly communicate to staff nurses about

how client-centered environments are

designed to heighten collaborative decision

making.

Communicate to staff nurses that they are

change agents and can successfully transition

to different work situations and be positive

role models for clients and caregivers.

Few workers can adequately anticipate the

extent to which their roles might change in

response to managed care.


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Actions to reduce backfire in positive feedback

Link praise to results.

Find another way to provide inspiration if

verbal praise disrupts work. Ask employees or clients what type of praise

they value most.

Use praise to build up other performanceareas that need growth.


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When receiving criticism, it is useful to:

Avoid catastrophizing. For example, do not

assume that one criticism is tantamount to

being fired.

Acknowledge the criticism. youre right, I

did (If the criticism is true.)

Use assertiveness techniques to counter unfair

criticism.

Vow to learn from the mistake.


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Learn about your supervisors goals, and align

with them.

Anticipate problems.

Close gaps.

Keep your supervisors informed.

Use positive reinforcement.


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Things to avoid when disagreeing with a

supervisor include:

Assuming you are right and your boss is

wrong.

Implying you to refuse to do what has been

ordered.

Saying the action is notin your job description.

Implying the directive wont work.

Claiming the action is unethical (even if it is).


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Greet everyone.

Avoid misusing beepers and cellphones.

Take invitations seriously.

Return phone call and e-mails.

Apologize after mistake.

Listen carefully. Say no.

Documents

Admin Report Communication