ACI Annual Report 2014

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Airports Council International (ACI) advances the collective interests of, and acts as the voice of, the world’s airports and the communities they serve. ACI promotes professional excellence in airport management and operations and, as of January

2015, accounts for 590 regular members operating 1,850 airports in

177 countries.

Message from the Chair.................................................................4

CONTENTS

Message from the Director General...............................................6

ACI World Governing Board.........................................................10

01. State of the industry................................................................16

02. Consolidating our position as a reliable industry partner at ICAO..............................................................................22

03. Safety, our top priority............................................................26

04. Towards smarter security.......................................................30

05. Airport information technology at the core of operations......................................................................................34

06. Managing health emergencies...............................................38

07. Environmental stewardship....................................................40

08. Spotlight on passenger satisfaction......................................44

09. Expanding services to our members and building knowledge.....................................................................................50

10. Better education, Better professionals, Better airports...........................................................................................54

Airports Council International Africa...........................................60

Airports Council International Asia-Pacific.................................66

Airports Council International EUROPE.......................................72

Airports Council International Latin America-Caribbean...........78

Airports Council International North America............................84

Airports Council International senior staff..................................90

Airports Council International worldwide offices.......................91

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MESSAGE FROM THE CHAIRFredrick Piccolo, Chair, ACI World and President & CEO

2014 was a year of milestones, not only for ACI, but also for the aviation industry in general. Last year marked a century of commercial aviation and the 70th anniversary of the International Civil Aviation Organization. 2014 also happened to be my first year as Chair of ACI World, and as such I can’t help but draw comparisons between the growth of the organization and that of the industry at large.

In the 100 years since Tony Jannus’ history-making flight, commercial aviation has grown into an infinitely complex business that spans the globe. To continue growing safely and sustainably, the sector has learned that collaboration on the part of all stakeholders is of the utmost importance.

In much the same way, cooperation is the bedrock of ACI’s work across all aspects of the airport business, from our top priorities of safety and security to customer service, training, the environment, knowledge sharing and much more. Policymakers, airports, airlines, air navigation and a host of other service providers all have a role to play in the future of aviation. ACI understands this and embraces it.

Similarly, ACI is acutely aware that all airports—large or small, profitable or loss-making—have valuable stories to tell that will help us all navigate obstacles and overcome challenges. I’ve been privileged to be involved in numerous events organized by ACI around the world and I have been consistently impressed by the diversity of experiences exhibited by industry participants—by their willingness to explore solutions rooted in a desire for the greater good. We are, first and foremost, a network of people helping people, and I’m proud to say that across all of its activities ACI shines a light on this spirit of comradery that is pervasive throughout the aviation industry.

Of course, this light also extends outward to illuminate the people that are most important to our continued success: the passengers. In the pages that follow you’ll read about the tremendous work that ACI and its collaborators have put into keeping air travelers safe and secure along their entire journey, ensuring efficiency and providing an overall airport experience that maintains a vital element of the wonder and joy that the very first commercial air traveler surely felt while crossing Tampa Bay in Jannus’ “Benoist

Sarasota Manatee Airport Authority

5ACI ANNUAL REPORT | 2014

Airboat.”

But for all the growth that the industry has experienced, there are new opportunities and challenges each day. We are the safest mode of transport in the world, but we can be safer. We are the first industry to set out ambitious global goals for reducing the climate impact of our operations, but we can be greener. We are profitable, but we can work more closely

Fredrick Piccolo, Chair, ACI World and President & CEO, Sarasota Manatee Airport Authority,

addressing attendees at the 2014 ACI Economics & Finance Conference and Exhibition.

with regulators to develop policies that will help increase our contribution to the global economy. We are blessed with gifted leaders throughout our industry, but we must work harder to deepen our talent pool by attracting the next generation of young professionals to an industry rife with opportunities for personal and professional growth.

Needless to say, despite our significant achievements in 2014 there is plenty left to do. I’m looking forward to my second year as Chair of ACI World to help the organization—and in doing so the industry at large—grow to meet what is sure to be another exciting century of commercial air travel.

For the moment, though, as you look back at 2014, I hope the numerous accomplishments you read about in this report fill you with no small measure of pride; these victories are, after all, no less yours than they are ours.

Fredrick Piccolo, (centre right), speaks with Hong-Yeol Choi, Acting President & CEO, Incheon International

Airport (right); Declan Collier, Vice Chair of the ACI World Governing Board and Chief Executive Officer,

London City Airport (centre left); and Robert Deillon, CEO of Geneva Airport (left) during the 2014 ACI Asia-

Pacific/World Annual General Assembly.

Fredrick PiccoloChairACI World

Fredrick Piccolo, speaking at the 2014 Trinity Forum.

MESSAGE FROM THE CHAIR

Sarasota Manatee Airport Authority

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MESSAGE FROM THE DIRECTOR GENERALAngela Gittens, Director General, ACI World

In 2014 Airports Council International (ACI) continued to work on behalf of its members to ensure that airport interests were being represented on the global stage. From working closely with the International Civil Aviation Organization (ICAO) and other stakeholders at the policy development level to providing hands-on solutions and guidance on the tarmac, in the terminal and at every other touchpoint in between, ensuring the sustainability of our members’ businesses continued to be our prime objective.

ACI advanced a broad spectrum of projects in safety and security, the environment, information technology, airport economics and statistics, customer service and performance excellence in 2014. And even as our efforts touched upon essentially every aspect of airport operation, our cooperation extended beyond airports to partners across the aviation industry at large.

We’re enjoying more collaboration than ever with ICAO, and our goal is always to ensure that policy decisions are balanced among airports, airlines and air navigation service providers. Highlights from 2014 include ICAO’s support of a highly successful ACI Africa Security Conference held in Dakar; ACI’s close work with the ICAO Secretariat in planning and preparing for ICAO Symposia; ICAO President Olumuyiwa Benard Aliu giving the keynote speech at our World Annual General Assembly in Seoul, Korea; and my participation in ICAO’s first-ever Council Retreat. ACI also stepped to the plate in 2014 to work with ICAO in responding to the Ebola epidemic and as a member of ICAO’s Task Force on risks to civil aviation arising from conflict zones.

ACI’s work in safety was likewise raised to a new level last year, with our Airport Excellence (APEX) in Safety programme performing 70% more reviews than in 2013. The programme enjoyed a number of regional milestones, including performing first-time reviews in the US, Europe, the Middle East and South America. Additionally, ACI released two publications in 2014 on runway safety and emergency preparedness.


Given the success of the APEX in Safety programme, I’m pleased to report that an APEX in Security initiative is now in the works after interest was shown during the aforementioned Security Conference in Dakar. And Smart Security, the joint ACI-International Air Transport Association initiative, continued moving forward with trials in 2014, with Melbourne, Geneva, London

Heathrow, Amsterdam Schiphol and Singapore Airports signing on along with their home carriers. These trials will ultimately lead to the publication of guidance material based on the lessons learned.

ACI EUROPE’s Airport Carbon Accreditation programme achieved a new milestone in 2014, going global with the Latin America-Caribbean and North America Regions both coming online. The 115 airports currently certified under the programme account for over a quarter of global air passenger traffic annually. Further evidence of our commitment to helping airports reach the industry’s goal of carbon-neutral growth by 2020 was the 2014 release of the beta version of ACI’s free Airport Carbon Emissions Reporting Tool version 3.0. The tool ensures that airport operators around the world will have a more robust means of conducting their own CO2

(foreground) Angela Gittens (left) and Dr. Charles Schlumberger, Lead Air Transport Specialist at The

World Bank; (background) Patti Chau, Regional Director, ACI Asia-Pacific (left) and Olivier Jankovec, Director General, ACI EUROPE at the 2014 ACI Economics &

Finance Conference and Exhibition.

Angela Gittens, Director General, ACI World addresses attendees to the 2014 Trinity Forum during the Opening Cocktail.

MESSAGE FROM THE DIRECTOR GENERAL

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inventories on the road to environmental sustainability.

Improving the passenger experience is also important to the long-term sustainability of the airport industry, and ACI has gained significant ground in this regard—both behind the scenes and with passenger-facing initiatives. Last year ACI actively participated in a table-top exercise held in Washington, D.C. on cyber security, contributing to the development of a solution that would enable airports to protect themselves against cyber attacks.

The Aviation Community Recommended Information Services (ACRIS) initiative continues to move forward, with 2014 seeing the publication of a proof of concept service description to facilitate Airport Collaborative Decision Making. Two other major ACRIS projects taken up last year will give passengers more convenient bag check-in and better information about their bag location, as well as facilitate the sharing of flight information among airports, airlines, air traffic control and ground handlers.

Equally focused on improving the traveler experience through our airports is the Airport Service Quality (ASQ) programme. To date, ASQ has helped over 300 airports from around the world benchmark and improve their customer service initiatives. The latest phase of the programme sees ACI cooperate with a new service provider, TNS Canada, to offer a number of enhancements to help airports improve their passenger service.

Finally, ACI continues to provide members with the industry intelligence they need to

avoid pitfalls and replicate successes with our suite of publications, with topics ranging from statistics and economics to safety and security. Our knowledge-sharing capabilities go beyond this to encompass training the current and next generations of airport professionals at airports large and small around the world. In fact, ACI delivered nearly 14,000 hours of online training and 129 classroom courses last year to ensure that airports have a wide and deep talent pool from which to draw. As well, the conferences and accompanying workshops add to the knowledge-sharing and networking opportunities for airport members and business partners alike.

You’ll read about the above and more in the pages that follow. I hope this report will give readers valuable insight into ACI’s accomplishments and its ongoing work as the voice of the world’s airports.

Angela GittensDirector GeneralACI World


(from left) Olivier Jankovec, Director General, ACI EUROPE; Narjess Abdennebi, Chief Economist, ICAO; Declan Collier, Chief Executive Officer, London City Airport; Angela Gittens, Director General of ACI World; Tony Tyler, Director

General & Chief Executive Officer, IATA; Patti Chau, Regional Director, ACI Asia-Pacific; and Jeff Poole, Director General, CANSO.

ACI, along with the International Air Transport Association and the Civil Air Navigation Services Organisation, participated in a meeting at the head offices

of the International Civil Aviation Organization in Montreal, Canada in July to discuss appropriate actions to be pursued to mitigate potential risks to civil

aviation arising from conflict zones.

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Fredrick J. Piccolo, AAEChair

Sarasota Manatee Airport Authority,United States

Declan Collier Vice Chair

London City Airport,UK

Yiannis ParaschisImmediate Past Chair

Athens International Airport, Greece

Stefan SchulteTreasurer

Fraport AG, Germany

20ACI WORLD GOVERNING BOARDDirectors of the World Governing Board


20ACI WORLD GOVERNING BOARD

Africa

Pascal KomlaSociété Aéroportuaire de Lomé Tokoin

(SALT), Togo

Bongani Maseko Airports Company South Africa

(ACSA), South Africa

Robinson Misitala Zambia Airports Corporation Limited,

Zambia

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Asia-PacificDennis Chant

Queensland Airports Limited, Australia

Kenichi Fukaya Narita International Airport Corporation,

Japan

P.S. Nair GMR Airports

Limited, India

Kerrie Mather Sydney Airport Corporation Limited, Australia

Seow Hiang Lee Changi Airport Group Pte Ltd.,

Singapore

Saud A.R. Hashem General Authority of Civil Aviation,

Saudi Arabia


Emmanuel Menanteau Cambodia Airports,

Cambodia


Europe


Arnaud Feist Brussels Airport Company,

Belgium

Michael Kerkloh Munich International Airport,

Germany

Sani Sener TAV Holding,

Turkey

José-Manuel Vargas Aeropuertos Españoles y Navegación

Aérea (AENA), Spain

Tonci Peovic Brac Airport Ltd.,

Croatia

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Fernando Bosque Grupo Aeroportuario del Pacifico

(GAP), México

Martin Eurnekian Aeropuertos Argentina 2000,

Argentina

Héctor Navarrete Muñoz Aeropuertos del Sureste (ASUR),

México

Latin America-Caribbean




North AmericaJim Cherry

Aéroports de Montréal, Canada

Maureen Riley Salt Lake City International Airport,

United States

Mark Reis Seattle-Tacoma International Airport,

United States

Frank Miller City of San Antonio Aviation

Department, United States

Thella Bowens San Diego County Regional Airport

Authority, United States

Tom Ruth Edmonton Regional Airports Authority,

Canada

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The global economyWith many major economies remaining in a fragile state, 2013 and 2014 can best be characterized as a period of unstable recovery for the global economy. While most of the improvements in global activity came in the latter half of 2013, as world trade volumes gained steam, economic uncertainty across the world’s economies lingered throughout 2014.

Emerging markets felt the burden of the slowdown in 2013 and 2014, while many advanced economies continued along the tenuous path to recovery in the face of persisting downside risks. Although 2014 saw some improvement in the United States’ economy coupled with greater momentum in international trade volumes in Asia-Pacific, downside risks continued to persist in other regions, particularly in the Euro area. Germany has experienced weak industrial production and export growth, which has translated into stagnation across its economy. As India resurfaced from its slump of years past, China continued to maintain relatively strong growth levels in GDP. Nevertheless, growth has slowed across emerging markets as a whole. Both Russia and Brazil have stagnated, creating significant uncertainty regarding future direct investment prospects. Accordingly, the global economic revival is imbalanced: the world’s economies are not completely in sync with regard to their respective recoveries from the downturn.

Global economic growth(year-over-year % change in GDP)

While a large share of the world’s economic growth may be attributed to emerging markets,

2012 2013 2014 2015*World 0.034 0.033 0.033 0.035Adanced economies 0.012 0.013 0.018 0.024Emerging markets and developing economies 0.051 0.047 0.044 0.043

Emerging markets and developing economiesBrazilRussiaIndiaChinaSouth AfricaMexico

3.4% 3.3% 3.3% 3.5%

1.2% 1.3% 1.8%

2.4%

5.1% 4.7%

4.4% 4.3%

2012 2013 2014 2015*

Chart 1: Global economic growth (year-‐over-‐year % change in GDP)

World Adanced economies Emerging markets and developing economies

many of these economies saw a cyclical slowdown. Output in emerging markets grew by 4.7% in 2013, down from 5.1% in 2012. Slowing growth rates are expected in the medium term and are primarily driven by reduced levels of fixed capital investment.

Passenger traffic, jet fuel and tourismOn the whole, passenger traffic remained resilient in the face of the global uncertainties that beleaguered many economies in 2013 and 2014. International tourism, in particular, was irrepressible considering the geopolitical risks that have persisted in certain parts of the world such as Eastern Europe and the Middle East. The Ebola outbreak also presented significant challenges to the aviation sector. Notwithstanding, by and large, international travel in 2013 and for most of 2014 appears to have been immune to these potential risks.

Since fuel costs, on average, make up close to 30% of airline operating expenses according to the International Air Transport Association, the recent decline in the world price of jet fuel will have a positive impact on airlines’ bottom lines. Moreover, if lower jet fuel prices are long lived, this downward trend could potentially reduce the burden on passengers in the form of lower ticket prices and surcharges. However, this is not guaranteed in the short term. This is due to hedging on the part of airlines so as to minimize risk through a fixed price in the short run. In 2013 average prices decreased by 3.9% compared to 2012. By 2014, prices dropped even further by 6.3% to US$117 per barrel, and continued to drop to significantly below US$100 per barrel into 2015. In the first two months of 2015 oil prices fluctuated in the narrow corridor of US$50–60 per barrel.

According to the United Nations World Tourism Organization’s (UNWTO) World Tourism Barometer, international tourist arrivals rose by 4.7% in 2013. By the end of 2014, it is expected that the tourism industry will reach

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a new record of 1.1 billion tourist arrivals (overnight visitors). For the period from January to October 2014, the number of international tourists grew by 5%, according to the latest Barometer.

UNWTO’s results are consistent with trends in airport traffic. Overall, global passenger traffic grew at a rate of 4.6% in 2013, with preliminary figures pointing to growth of 4.9% in 2014. The latest yearly growth rates are above the 4.2% compounded average annual growth rate in passenger traffic for the period from 2004 to 2014.

Total worldwide passengers (2004–2014)

While airports in Europe and North America experienced modest gains in passenger traffic in 2013, estimates for year-over-year growth in 2014 are slightly higher at 5.2% and 3.2% respectively. Many air transport markets in emerging economies remained buoyant, although Asia-Pacific’s preliminary passenger traffic growth in 2014 has slowed compared to 2013. The Middle East and Latin America-Caribbean posted strong year-over-year growth in passenger traffic in 2014 at 10.3% and 6.2% respectively.

Air cargo traffic, competition and global tradeDespite the uneven recovery in the global

economy, there is a net increase in global demand for foreign goods and commodities. This helped awaken the air cargo market in the last quarter of 2013 and into 2014 after several years of flat growth. The overall flow of exports and imports by sea, land and air, measured by world trade volumes in goods (and services), has experienced a rising growth trend.

While most regions showed signs of weakness in relation to year-over-year growth rates in air cargo volumes in 2013, the inverse was true in 2014. Air cargo traffic increased by almost 1% in 2013 and volumes are estimated to increase by over 4% in 2014.

With the exception of Latin America-Caribbean, which experienced a slight decline in 2013 and 2014, all regions posted solid gains in air cargo traffic in 2014. A rise in American consumer spending fueled China’s exports of high-tech goods such as tablets, laptops and mobile phones. Overall, estimates indicate that Asia- Pacific’s air cargo volumes increased by 6% in 2014. With growth of almost 9%, the Middle East is likely to post the greatest gains for 2014 compared to other regions.

Emerging markets and advanced economiesFuture growth in air transport demand will come from emerging markets. This is largely because of the economic demography of these markets: Most of the world’s population resides in emerging markets and developing economies. In fact, these countries account for over 85% of the world’s population, although half of the world’s output (measured by GDP) comes from advanced economies.

Over the period from 2000 to 2013, the compounded annual growth rate for passenger traffic was 9.1% for emerging markets and 1.5% for advanced economies. Emerging markets achieved a compounded annual growth rate of 6.3% in air cargo volume, whereas air cargo volume in advanced economies grew by just 0.2% over the same period. Rising

1_Chart 5

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5.5 5.

8 6.0 6.

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10.8%

6.6%

5.1%

6.9%

0.1%

-‐1.8%

6.6%

5.3%

4.4% 4.6% 4.9%

-‐4%

-‐2%

0%

2%

4%

6%

8%

10%

12%

0

1

2

3

4

5

6

7

2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014*

% Year-‐over-‐year g

rowth

Passen

gers (b

illions)

Chart 5: Total worldwide passengers (2004–2014)


incomes in the emerging markets will continue to help propel global traffic to new heights in the coming decades as the more mature markets of Western Europe and North America cede rank to new airport hubs in other regions. Sizeable population bases and rapid rises in per capita incomes in these markets are the main economic engines driving this tendency.

Total passengers - emerging vs. advanced economies (2000–2014)

The marked divergence in growth rates illustrated above means that the proportion of global traffic accounted for by emerging markets continues to increase. In 2000, countries that were classified as emerging markets handled 22% of the world’s passenger traffic. By 2013, the proportion of global passenger traffic handled by emerging markets had almost doubled to 42%. Similarly, air cargo handled by emerging market airports jumped from 21% of world volume in 2000 to over one-third of global cargo volume in 2013.

Rising incomes, liberalization and competition in the emerging aviation markets will continue to help stimulate global traffic in the coming decades, as the more mature markets of Western Europe and North America decrease in prominence compared to new hubs in other regions. Emerging aviation markets’ sizeable population bases and rapid increases in their per-capita incomes are the main drivers of their growing air transport clout.

The airport industryGlobal airport revenues remained largely unperturbed based on results for the 2013 financial year in the face of the economic uncertainties and downside risks that have persisted across the world’s markets. Aeronautical income, non-aeronautical income and non-operating income, which are the three components of a typical airport’s income streams, all experienced sound growth rates in 2013 compared to the previous year. In essence, growth in key emerging market airports has circumvented the slowdown in the Euro area and other more mature markets.

Industry income as a whole grew by 5.4% over 2012, reaching US$131 billion in 2013. On a regional basis, European airports hold the greatest proportion of global airport income (38%). This is followed by Asia-Pacific (28%) and North America (22%). Although Europe occupies a significant proportion of the world’s airport revenues, it has experienced the weakest growth in overall revenues at 2.3% year over year. In particular, with the Euro-area downturn, non-aeronautical revenues decreased by 3.5%. Notwithstanding, the region also experienced a decrease in total costs by 3.2%.

As expected, the regions with the highest growth in revenues also have the highest growth in passenger traffic. Asia-Pacific, the Middle East and Latin America-Caribbean saw overall revenues increase by 11.8%, 11.6% and 6.8% respectively. However, the growth in costs varies markedly from one region to the next. The Latin America-Caribbean region recorded the greatest gains in total costs from 2012 to 2013.

Some airports still generate aeronautical revenues for the most part through aircraft-related charges, but the majority of airports have gradually put their emphasis on charging passengers. With regard to the ratio of aircraft- versus passenger-based income, there is significant variation across regions—in Europe, Latin America-Caribbean and the

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Middle East, a high proportion of revenues come from passenger-related charges. North America has a more equal ratio of one income source versus the other. On the whole, there is greater reliance on passenger-based revenues. Although passenger-based revenues occupied 66% of the two types of aeronautical revenues, a slight decrease in this proportion is documented from 2012 to 2013.

Non-aeronautical sources of income not only provide diversification in an airport’s income portfolio but also serve as an additional cushion during economic downturns. Because aeronautical revenues do not always cover the costs of running an airport, non-aeronautical revenues are a vital component of the airport’s income statement and are often used to finance infrastructure.

Retail concessions remain the leading source of non-aeronautical income for airports, representing 27% of non-aeronautical income. Car parking income and property income/rent follow retail concessions as the leading secondary sources of income at 20% and 18% respectively.

The Middle East has the highest proportion of non-aeronautical income attributed to leasing of or revenue-sharing from retail concessions. North America continues to be the world leader in generating revenue from car parking services at 39%, whereas Asia-Pacific has the highest proportion of real estate income or rent, representing 23% of the region’s non-aeronautical revenues.

Outlook and industry profitabilityThe pressure for airport development will continue to grow as more and more citizens gain access to air travel as a result of increasing standards of living in many parts of the world. Due to budgetary constraints, airport development will be funded with private sector participation and an increased focus on non-aeronautical revenues. However, for this to

happen, governments must provide the right regulatory framework in order to attract private capital and maximize non-aeronautical revenues

While the airport industry as a whole is profitable, a significant proportion of airports are actually in the red. In fact, as many as 67% of airports globally operate at a net loss, with 80% of airports that service fewer than one million passengers per year posting net losses. Of the airports that reported a net loss in 2012, 93% service fewer than one million passengers annually. Industry profitability is primarily generated from the 20% of airports that carry the bulk of passenger traffic.

The airport industry is complex. While on the whole, airports appear to be in good financial health, each airport is subject to its own economic, political and environmental conditions, but it can be said that despite the fact that our industry is vulnerable to the worldwide business cycle, the overall demand for air transport shows resilience.

27%

20%

18%

6%

5%

4%

3% 1%

0.3% 16%

Chart 22: Distribu8on of non-‐aeronau8cal income (2013)

Retail concessions

Car parking*

Real estate income or rent

Rental car concession

Food and beverage

Adver8sing

U8lity recharges

Fuel and oil

Avia8on catering service

Other

27%

20%

18%

6%

5%

4%

3% 1%

0.3% 16%

Chart 22: Distribu8on of non-‐aeronau8cal income (2013)

Retail concessions

Car parking*

Real estate income or rent

Rental car concession

Food and beverage

Adver8sing

U8lity recharges

Fuel and oil

Avia8on catering service

Other

Distribution of non-aeronautical income (2013)


Our industry-leading analysis of airports—large and small, from all

over the world—helps members, industry partners, decision-makers

and our customers better understand our business.

– Angela Gittens, Director General, ACI World

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Following the 38th International Civil Aviation Organization (ICAO) Assembly in 2013, the past year has been one of consolidation and development both for ACI and for ICAO. The ICAO Council and the Air Navigation Commis-sion have got down to work to deliver the Res-olutions agreed by the Assembly and ACI has supported that work directly and indirectly.

ACI and ICAO are also increasingly working together to present a public partnership. For example, in April ICAO supported a highly successful ACI Africa Security Conference in Dakar, Senegal at which ICAO Council mem-bers and Secretariat presented ideas for a new security/facilitation initiative for Africa. This is now being taken forward by the ICAO Council. In turn, for example, ACI has presented ideas and case studies to ICAO about how taxiway and taxilane separation distances might be safely reduced to increase efficiency and save on costs at many airports. The final necessary steps to change the rules are, at the time of writing, underway.

Less tangible, but also important, has been the way that ACI has worked closely with the ICAO Secretariat to plan and prepare for ICAO Symposiums and other events. Two of the more successful were the ICAO Air Transport Symposium in May—in which ACI World Di-rector General Angela Gittens and ACI World Chair Fredrick Piccolo were panel members on sessions relating to sustainable development and the growth of air transport—and the Sym-posium on Innovation in Aviation Security in

ACI World Director General Angela Gittens in 2014 attended the first ever ICAO Council Retreat, which was focused on strategies to enhance the efficiency and effectiveness of

ICAO.

Dr. Olumuyiwa Benard Aliu, President of ICAO, provided the keynote address to the ACI World

Annual General Assembly held in Seoul on 27 May.

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October, where there was a very strong rep-resentation on panels by airport security ex-perts from several ACI Regions. These ICAO Symposiums are well attended by regulators from around the world and give ACI exposure to those that would not normally attend ACI events.

ACI continues to develop its relationship with ICAO leadership, and Angela Gittens has made presentations to the full ICAO Council; joined the first (and definitely not last) ICAO Retreat; and given an industry perspective at a lunch-time address to aviation’s leaders at the cele-brations of the 70th Anniversary of the signing of the Convention on International Civil Avia-tion (otherwise known as the Chicago Conven-tion) at the Stevens Hotel in Chicago on 8 De-cember. ICAO was also joined by many other senior US and international officials including UN Secretary General Ban Ki-moon, Chicago Mayor Rahm Emanuel, US Department of

Transportation Secretary Anthony Foxx and FAA Administrator Michael Huerta.

Last, and by no means least, for the first time in ACI’s history the President of ICAO, Dr. Olumuyiwa Benard Aliu, provided the keynote address to the ACI World Annual General Assembly held in Seoul, Korea on 27 May, taking the opportunity to speak about ICAO’s commitment to cooperating closely whenever and wherever possible with colleagues at ACI. President Aliu also noted that ICAO looked forward to continuing to benefit from the new proximity of ACI World and to working even more closely with ACI on some of the more pressing challenges in the months and years ahead.

(from left) Fredrick Piccolo, Chair, ACI World, and President and CEO, Sarasota Manatee Airport Authority; Dr. Olumuyiwa Benard Aliu, President, ICAO; Tan Sri Bashir Ahmad Abdul Majid,

then President, ACI Asia-Pacific and then Managing Director, Malaysia Airports Holdings Berhad; and Declan Collier, Vice Chair, ACI World Governing Board, and Chief Executive Officer,

London City Airport at the May 2014 ACI World Governing Board meeting.


The airport sector is pleased and proud to be a member of ICAO’s

family. We are well aligned in our activities to foster a safe, secure and

sustainable civil air transportation system.


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The goal of ACI’s safety and technical affairs team is to contribute to the safety of airfield operations worldwide. It does this by influencing the appropriate development of international safety regulations, by publishing guidance on best practices for airport operators, and by fostering the implementation of standards, best practices and appropriate new technologies.

PublicationsIn 2014, ACI released two new safety publications: The ACI Emergency Preparedness and Contingency Planning Handbook and the ACI Runway Safety Handbook.

The ACI Emergency Preparedness and Contingency Planning Handbook brings together best practices, knowledge and experience from aerodromes around the world to assist aerodrome operators in developing and implementing a robust emergency plan, including restoration of operations. It also deals with business continuity planning, and covers the roles and responsibilities of operators, as

well as coordination of emergency response plans with other organizations interfacing with the aerodrome during an emergency.

The ACI Runway Safety Handbook provides methodologies and best practices that can be implemented to assist airport operators to achieve an enhanced level of runway safety. This handbook provides guidance material for the development of a runway safety programme for all aerodromes (large or small), as well as ways to tailor, improve and expand existing programmes, including the important role of an airport runway safety team (RST). In addition, ACI cooperated with the International Civil Aviation Organization (ICAO) on specific guidance for setting up effective RSTs. We recommend that all airports should have an RST.

ACI also started working on two other handbooks—Apron Safety and Safety Management Systems—for publication in 2015, and we began cooperation with ICAO to produce a Manual on Airport Collaborative Decision Making (A-CDM).

ACI Safety Symposium ACI’s 2nd Safety Symposium took place on 26 May 2014, during the ACI Asia-Pacific/World Annual General Assembly, Conference & Exhibition in Seoul, Korea. Angela Gittens, Director General, ACI World, opened the event by noting that ACI and the rest of the industry have made tremendous efforts to enhance airport safety, most particularly runway safety and also by introducing Safety Management Systems, studying incident data and identifying and mitigating risks. Other presentations included Building an effective safety culture, Initiatives for the improvement of runway safety, Why safety performance indicators are needed and an update on ACI safety initiatives.

All members attending the Symposium received a USB key containing the ICAO The ACI Runway Safety Handbook

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Runway Safety Implementation Kit, compiled by ACI, ICAO and eleven partner organizations representing all aspects of the industry. It includes valuable guidance material accumulated over many years, including the ACI Runway Safety Handbook. ACI sponsored and distributed 600 copies to its membership.

ICAO Annex 14 ACI is constantly involved in the development of Annex 14, covering regulatory provisions for Aerodromes. The most significant proposal in 2014 was for the reduction of the minimum taxiway separations specified in ICAO Annex 14 and the distance from a taxiway centre-line to a fixed object. The reduction would be as much as 6.5 metres for Aerodrome Reference Code F (up to 80-metre aircraft wingspan), and 4 metres for Code E (up to 65-metre wingspan). This is the result of a long campaign by ACI that was supported by other international organizations and States, and should be very useful to airports that have had difficulty in complying with the current ICAO requirements, for example when accommodating larger aircraft. It was approved by the Air Navigation Commission and sent out for consultation with States, and the new provisions are expected to become applicable in 2016.

ACI also supported the following amendments

to Annex 14, on the same timetable:

� improvements to visual aids; � taxiway design guidance for the prevention of runway incursions;

� a risk and performance-based approach to the development of ICAO Standards; and

� heliport emergency planning.

Another issue that will be sent for consultation in 2015 is a standardized format for runway condition reporting to give pilots information on braking action on contaminated runways. ACI has supported this initiative.

On the other hand, ACI opposed mandating a so-called Autonomous Runway Incursion Warning System, known as Runway Status Lights in some States. ACI proposed language to clarify that this is an optional system. The proposal will be sent to States for consultation in 2015.

ACI also supported the creation of, and will participate in, three new ICAO Task Forces on:

� regulatory provisions for ground handling; � A-CDM; and � strategic view of ICAO provisions for aerodromes.

APEX in Safety: Building upon the success of 2014Airport Excellence (APEX) in Safety is ACI’s response to the industry’s call to action to enhance aviation safety worldwide. It is designed to help airports identify and mitigate safety vulnerabilities through peer review missions, education, mentoring and best practice guidance. What started as a pilot project in 2011 has evolved into an industry recognized programme that supports airports in their efforts of continuous operational safety performance improvement.

The programme delivered 70% more safety reviews versus 2013, conducted across all ACI regions. These activities were highlighted by a series of firsts for the programme:

Bongani Maseko, Chief Executive Officer, Airports Company South Africa and ACI World Governing

Board Liaison for Safety, opens the 2nd ACI Safety Symposium, held in Seoul, Korea during the 2014 ACI Asia-Pacific/World Annual General Assembly,

Conference & Exhibition.


� first review of an American Airport (SEA); � first review of a major European airport (ATH);

� first review of a major Middle Eastern Airport (AUH); and

� first review of a South American airport (UIO).

Contributing to the success of the programme in 2014 was APEX in Safety’s new ability to deliver a comprehensive review in French in addition to the language capabilities of both Spanish and English. This additional resource allowed the programme to expand, specifically in Western Africa, with reviews conducted 100% in French for our member airports in Côte d’Ivoire, Burkina Faso, Niger, Bénin and Gabon.

The programme would not be as successful as it is without the generous contribution and strong commitment from our safety partners. Airports from all regions came together to support our community of airports’ philosophy of “no airport left behind.” A special highlight of the partnership programme occurred in 2014 where the US Federal

Aviation Administration joined under a special memorandum of cooperation to support reviews in developing countries.

2015 promises to be a busy year for the APEX programme as we develop tailor-made reviews for our members. Key areas of focus, such as Safety Management Systems and Aerodrome Certification support efforts, will generate a lot of interest. APEX in Safety will keep up the drive to increase safety partner numbers by expanding its network to include non-traditional participants from World Business Partners.

Supporting this growth will include developing strategic links with governmental organizations that can provide funding to some of our members. Recognizing that a small investment in safety generates significant opportunities for growth, these international and regional development bodies will be a key part of the programme’s success in 2015.

For more information on ACI’s work in the realm of safety, please visit http://www.aci.aero/About-ACI/Priorities/Safety.

APEX in Safety review of Athens International Airport

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Stakeholders from across the industry have been involved in Smart Security trials to ensure that solutions align and complement each other.

Under Smart Security, passenger security scanners offer improved detection of non-metallic items and enable quicker and less intrusive secondary searches

Announced in December of 2013, Smart Security replaced ACI’s “Better Security” and the International Air Transport Association’s (IATA) “Checkpoint of the Future” programmes. This programme heralded a new level of cooperation between ACI and IATA while also showing the wider industry that collaboration between all stakeholders would

deliver immense value. The Smart Security Management Group is made up of an equal number of parties—five airports, five airlines and five regulators—who have committed to attending all meetings, guaranteeing effective and continuous oversight of the lessons learned in the trials.

During 2014, the Group met three times, in Amsterdam, Singapore and Washington, where the participants shared their collective experiences of trials conducted at our members’ airports. Airports participating or reporting on trials in 2014 included Melbourne, Geneva, London Heathrow, Amsterdam Schiphol and Singapore, all of which were able to count on the support of their regulator and home carrier.

Moving forward in 2015, the programme aims to take the lessons learned during the trials and convert this information into guidance that

Now in the trial phase with participating airports including Melbourne, Geneva, London Heathrow,

Amsterdam Schiphol and Singapore, Smart Security guidance material will then be produced based on lessons learned to help facilitate wider

adoption of the programme.

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can be readily accessed by all ACI members.

Other members are getting involved in 2015 as well. The programme is well supported by Canadian airports such as the Greater Toronto Airport Authority and the Vancouver Airport Authority. Both Dublin and Doha will be launching trials in the coming months with interest from other airports in the Asia-Pacific region.

A key pillar of this programme is the support of regulatory bodies. ACI and IATA submitted a Working Paper to the International Civil

Aviation Organization’s Aviation Security Panel, which convened in April 2015. This paper details the programme, its goals and collective aspirations to improve aviation security through the use of flexible, sustainable, outcome-focused and risk-based solutions, especially at passenger screening checkpoints.

For more on ACI’s work in security, please visit http://www.aci.aero/About-ACI/Priorities/Security.

While these and other Smart Security solutions can make a difference on their own, the greatest benefits will be seen through their integration.


Safety and security are our top priorities as always. All sectors

collaborate to achieve best performance.


34


The ACI World IT Standing Committee.

Airport information technology (IT) is a recog-nized enabler of operational efficiency, trans-forming communications and controls in our working environment and ultimately helping airports to enhance the passenger experience. At the same time, IT solutions evolve and im-prove rapidly. One of the main challenges is in-tegrating these new technologies with existing ones in an appropriate manner that maintains the value of earlier investments.

Airport HackathonA Hackathon is a programming competition where small teams of developers work inten-sively for 36 hours to build a mobile app using web services, application programme inter-faces and datasets provided by partner orga-nizations. It is a battle of skills and a pressure cooker for new ideas. Unlike the name “Hack-athon” may imply, the event has nothing to do with breaking into your systems!

During the ACI World Airport IT Standing Com-mittee (WAITSC) meeting in September 2014, the idea was presented to organize an aviation

community-wide Hackathon. Schiphol is taking the lead to organize the Airport Hackathon and is currently looking for organizations that are interested in participating. This first Hackathon is to be scheduled in 2015 at a date and place to be confirmed. ACI supports the idea and will promote the event across the aviation in-dustry.

Cyber security Considering the evolving nature of cyber threats in the aviation industry, ACI has taken the lead on a number of initiatives to help air-ports protect their systems from cyber threats.

On 30 October 2014, ACI actively participat-ed in a table-top exercise held in Washing-ton, D.C. on cyber security. The purpose of this meeting was to use plausible scenarios through which the commercial aviation indus-try could be disrupted by cyber attacks and to identify strengths and weaknesses in the in-dustry’s ability to mitigate, defend against and recover from cyber attacks.

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Several action plans resulted from this meet-ing. ACI is naturally involved in contributing to the development of a solution that would en-able airports to be protected against a possible cyber attack.

Also in 2014, a Statement of Cooperation was signed by the International Air Transport Asso-ciation, the Civil Air Navigation Services Organ-isation, the International Coordinating Council of Aerospace Industries, the International Civil Aviation Organization and ACI, yet another indication of ACI’s commitment to collabo-rating with industry partners to combat cyber threats.

Finally, in 2014 a Cyber Security Task Force (CSTF) was established under a sub-group of WAITSC. The objectives of the CSTF are to support the above mentioned Statement of Cooperation, to participate in the development of similar cooperative efforts worldwide, to develop a suggested comprehensive policy on cyber security to be adopted at airports, to develop cyber security guidance material and to act as a communication interface between airports, especially when faced with a cyber threat.

Airport IT Strategic Plan Template Growing airport operations means growing airport IT. In 2014, ACI developed an Airport IT Strategic Plan Template and in 2015 will pro-vide this template to its members to aid them in setting their overall goals for the business and developing a plan to achieve those goals. The Strategic Plan Template is designed to grow with businesses as they become larger and more complex, allowing for more sophisti-cated strategy formation to sustain growth and develop the leadership and resources neces-sary to keep the business developing.

ACRISACI founded the Aviation Community Recom-mended Information Services (ACRIS) initiative to define technical protocols and interfaces (called web-services) that enable efficient “machine-to-machine” information exchange among different systems operated by airports, airlines and other stakeholders. These recom-mended web-services are based on existing agreed data definitions around a common se-mantic model.

The services are designed to be reused for dif-ferent business processes, following the re-quirements from all aviation stakeholders. The end result is a significant reduction in complex-ity, time to market and cost.

In 2014, ACI published a proof of concept service description to facilitate Airport Collabo-rative Decision Making (A-CDM). ACI also pub-lished the ACRIS Semantic Model version 2.0 after introducing version 1.1 earlier the same year. The ACRIS Semantic Model enables the integration of information between different applications, often in different organizations, such as among an airport, an airline and air traffic management, making it an effective tool for the efficient sharing of information.

Two other major ACRIS projects were under-taken in 2014: Baggage and Passenger Confor-mance Web-Services version 2.0 and A-CDM Common Situational Awareness Web-Services version 1.0. The first is designed to give pas-sengers more convenient bag check-in and better information about their bag location, while the second helps facilitate the sharing of flight information among airports, airlines, air traffic control and ground handlers.

For more information on ACI’s work in the area of airport IT, please visit http://www.aci.aero/About-ACI/Priorities/Information-Technol-ogy.


Information and Communications Technology has become an enabler

of airport business processes and will be increasingly significant as we

strive to achieve a better passenger experience and greater efficiency.


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The 7th Meeting of the CAPSCA-Asia Pacific project was hosted by the Civil Aviation Authority of Sri Lanka in Colombo, Sri Lanka, from 20 May to 23 May 2014.

It impossible to look back at 2014 without thinking of the Ebola virus epidemic in West Africa, which is the first Ebola outbreak cat-egorized by the World Health Organization (WHO) as a Public Health Emergency of Inter-national Concern.

In order to support the global efforts to contain the spread of the disease and provide a coordi-nated international response for the travel and tourism sector, ACI World Director General Angela Gittens joined the Director Generals of WHO, the International Civil Aviation Organiza-tion (ICAO), the United Nations World Tourism Organization (UNWTO), the International Air Transport Association (IATA) and the World Travel and Tourism Council in August 2014 to activate a Travel and Transport Task Force with the mandate of monitoring the situation and providing timely information to the travel and tourism sector, as well as to the travelling public. ACI represents the global airport com-munity in this task force. ACI has actively par-ticipated and contributed to this Task Force’s important work plan in 2014 and will continue its commitment to this group while it remains active.

Pandemic preparedness and business continuity managementACI World and ACI Regional Offices have con-tinued to strengthen their support of the ICAO

Collaborative Arrangement for the Prevention and Management of Public Health Events in Civil Aviation (CAPSCA). This initiative also in-volves cooperation with WHO, UNWTO, IATA and other aviation industry stakeholders.

CAPSCA remains the primary instrument to enhance infectious disease awareness across the aviation industry. CAPSCA fosters capacity building in pandemic preparedness and emer-gency response globally via the establishment of regional steering groups and medical as-sistance teams formed in each region of the world. To reinforce the airport perspective during CAPSCA deliberations, ACI World and its representatives actively participated in sev-eral CAPSCA meetings held in 2014.

Also in 2014, ACI World promoted the pub-lication Business Continuity Management Framework and Case Studies for Health-relat-ed Disruptions at Airports. This important doc-ument contains a set of recommended man-agement processes to establish one generic, airport-wide business continuity management system covering the range of operational threats that the airport operator faces. It also includes case studies and tools to manage health-related disruptions at airports. The pub-lication is based on leading practices from the ACI World Facilitation and Services Standing Committee.

For more information on ACI’s work in man-aging health emergencies, please visit http://www.aci.aero/About-ACI/Priorities/Health.

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The 3rd Airport Environmental Seminar, held in Kuala Lumpur in February 2014

In 2014, Airport Carbon Accreditation was adopted in the ACI North America and Latin America-Caribbean regions, meaning that the programme is now global and available to every airport in the world. Seattle-Tacoma International Airport and Puerto Vallarta International Airport were the first to be accredited in these two regions, respectively, and both are members of the ACI World Environment Standing Committee. The 115 airports accredited as of January 2015 represent approximately 22% of global passenger traffic. In Europe, where the programme started, the nearly 90 airports accredited represent some 60% of traffic in that region.

ACI’s Airport Carbon and Emissions Reporting Tool (ACERT) allows an airport operator to conduct its own in-house CO2 inventory without specific emissions expertise. The free tool has now been used to achieve Airport Carbon Accreditation at six airports in the Netherlands, Thailand and Mexico. A new ACERT version 3.0 has been released for beta testing and it is designed to be suitable for an airport to gain accreditation at Level 3 Optimization and Level 3+ Neutrality. ACERT is a cost-effective means for small airports to track and start managing their greenhouse gas emissions.

Committee on Aviation Environmental ProtectionThe International Civil Aviation Organization’s (ICAO) Committee on Aviation Environmental Protection (CAEP) continues to work on a number of items in preparation for its next meeting in 2016. Outcomes that can be expected at the CAEP/10 meeting include:

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The World Environment Standing Committee met in Kuala Lumpur in February 2014

� a new certification standard for the CO2 emissions from aircraft;

� a “transition” standard on particulate matter (PM) emissions from aircraft that will lead to a full mass and number PM standard by 2019; and

� a new study on Aviation and Community Engagement and an update of the Airport Planning Manual Part 2 – Land Use and Environmental Management.

CAEP has also been providing technical support to the ICAO Council’s subcommittee working on a global market-based measure for addressing aviation CO2 emissions.

ICAO held five regional State Action Plan Workshops in Mexico City, Lima, Yaoundé, Nairobi and Kuala Lumpur in 2014, with ACI providing input on airport initiatives. Three more workshops will be held in 2015 in Dubai, Poland and Montreal.

The World Environment Standing Committee met in Kuala Lumpur in February and also held the 3rd Airport Environmental Seminar during the same week. The host, Malaysian Airports Holding Berhad, uses ACERT at 21 of its airports to track CO2 emissions.

In June 2014, ACI published a Briefing Note on the complex issue of pavement de-icing products and carbon brake catalytic oxidation. A new risk assessment approach to the issue has just been completed by an IATA-led group with ACI and airport participation.

On the horizon in 2015 are an update of the ACI Policy Handbook with a new section on sustainability, a joint paper with CANSO on noise management and a joint paper with IATA on managing deplaned waste. By the end of 2015, papers will need to be ready for the 2016 CAEP/10 meeting.

For more information, please visit http://www.aci.aero/About-ACI/Priorities/Environment.


Aviation is the first industry to have a long-term plan to achieve carbon-

neutral growth. ACI is committed to helping airports do their part to reach

this objective and to communicate their achievements.


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2013 Director General’s Roll of Excellence winner Cairo International Airport.

2013 Director General’s Roll of Excellence winner Taiwan Taoyuan International Airport

Airports are more than simply points of departure and arrival. They are complex businesses in their own right. As such, a focus on serving the passenger has become increasingly important to ensuring success. In the fast-changing landscape of worldwide aviation, the Airport Service Quality (ASQ) programme is the key to understanding how to increase passenger satisfaction and improve business performance.

Airport Service Quality programme

Developed by Airports Council International (ACI) specifically for airports, the ASQ programme is the world’s leading airport customer service measurement and benchmarking tool. The programme identifies and disseminates best practice methodology from the top-performing airports around the world and provides input to airports in all regions that seek more effective, efficient and profitable ways of serving the flying public.

ASQ has helped over 300 airports from around the world benchmark and improve their customer service initiatives. The latest phase of the programme, launched in early 2015, sees ACI cooperate with a new service provider, TNS Canada, one of Canada’s preeminent marketing and social research firms, to offer enhancements such as new online reporting tools to deliver tailored dynamic analyses; improved programme transparency and reliability; and a suite of additional services that will facilitate airports’ journey to customer excellence.

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Airport Service Quality SurveyIn April 2015, the Annual ASQ Awards for 2014 will be presented at the gala evening ceremony at the ACI Asia-Pacific Regional Assembly, Conference and Exhibition in Dead Sea, Jordan. During the ACI Latin America-Caribbean/World Annual General Assembly and Exhibition to be held in Panama City in August/September, three new airports—Indianapolis International Airport, Seoul Gimpo International Airport and Chhatrapati Shivaji International Airport in Mumbai—will be inducted into the prestigious ACI Director General’s Roll of Excellence. The honour recognizes airports that have ranked among the top five in ASQ for their category for five of the last six years (2009–2014). As this report goes to press, the highest-ranking airports in all categories,

2013 Director General’s Roll of Excellence winner Keflavik International Airport

The winners of ACI’s 2013 ASQ Awards gather in Seoul, Korea in May 2014.

based on 2014 results, have been announced and are shown in the tables on the next page.


Best Airport by RegionAfrica

1. Mauritius2. Durban3. Cape Town4. Johannesburg5. Nairobi

Asia-Pacific

1. Seoul Incheon2. Singapore3. Beijing4. Haikou5. New Delhi

Europe

1. Keflavik2. Moscow Sheremetyevo3. Porto4. Malta5. Zurich


1. Guayaquil2. Quito3. Cancun4. Nassau5. Santo Domingo

Middle East

1. Queen Alia - Amman2. Abu Dhabi3. Tel Aviv4. Doha5. Dubai

North America

1. Indianapolis2. Tampa3. Jacksonville4. Sacramento5. Ottawa

Best Aiport by Region (fewer than 2 million passenger per year)Africa

Upington

Asia-Pacific

Langkawi

Europe

Murcia


Culiacan

North America

Victoria

Best Airport by Size2–5 million passengers

1. Guayaquil2. Mauritius3. Ottawa4. Nassau5. Ahmedabad

5–15 million passengers

1. Haikou2. Sanya3. Hyderabad4. Tianjin5. Changchun


1. Seoul Gimpo2. Wuhan3. Hangzhou4. Cancun5. Tampa


1. New Delhi2. Taipei Taoyuan3. Chongqing4. Shanghai Hongqiao5. Mumbai

Over 40 million passengers

1. Seoul Incheon2. Singapore3. Beijing4. Shanghai Pudong5. Hong Kong

Best ImprovementAfrica

Mauritius

Asia-Pacific

Kolkata

Europe

St. Petersburg

Latin America-Carib-bean

Santo Domingo

Middle East

Queen Alia - Amman

North America

San Antonio

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Airport Service Quality ForumsIn 2014, three ASQ Forums representing the regional members were held in San Francisco, US; Sayan, China; and Geneva, Switzerland. The ASQ Forums provide an opportunity for airports to discuss industry best practices in managing service quality. Forum events are free and open to all member airports, whether the airport is currently enrolled in the ASQ programme or considering joining in the future.

For more information on the ASQ programme, please visit http://www.aci.aero/Airport-Service-Quality/About-ASQ.

PassengersPlus: Celebrating airports that put passengers firstACI’s global PassengersPlus initiative was developed in 2013 with the objective of celebrating the very best examples of airports that put passengers first. The campaign centers on exceptional customer service and passenger facilitation throughout six regions: Africa, Asia-Pacific, Europe, Latin America-Caribbean, Middle East and North America.

PassengersPlus encourages members of the airports community to share their experiences online via www.aci.aero/paxplus. Service categories included under the PassengersPlus umbrella are Entertainment and Recreation; Community and Social Services; Tourism

and Culture; Children and Youth Services; Convenience through Technology; Religious and Spiritual Worship; Education and Learning; Airport Design; and Sports.

Airport operators are committed to improving passengers’ experiences, and PassengersPlus acts as the perfect platform to showcase these initiatives. In an era where cutbacks and automation are the order of the day, efforts to share stories of airports putting the passenger first are important for airports, their passengers and other stakeholders. These stories reiterate the message that since the beginning of aviation, airports have been a part of the communities they serve, and have an unwavering desire to improve the treatment of airline passengers as valued residents and visitors.

ACI would like to thank contributing airports for their submissions, which increased the number of initiatives on the PassengersPlus website from 71 at the end of 2013 to 117 by the end of 2014.

Passengers at Jomo Kenyatta International Airport can enjoy more convenience when

arriving for their flights with the self check-in kiosks.


The passenger is the engine that drives our industry. Excellence in

serving air travelers is a pursuit that never ends; there’s always more to

do, further to push.


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Economics and statisticsACI continued to provide and expand upon its comprehensive coverage of airport traffic and economic trends in 2014. The September release of the ACI World Airport Traffic Report saw its sample increase to another record high of nearly 2,000 airports. The total figure for the latest report reached 1,989 airports in more than 160 countries, with data presented in three thematic areas: passengers, cargo (freight and mail) and aircraft movements.

In 2014, the ACI Airport Economics Report included data on 683 airports, representing 70% of the world’s passenger traffic. This edition, covering the 2012/2013 fiscal year, significantly expanded the coverage of airport economics, including airport infrastructure, capacity, employment, ownership, regulatory models and a new section analyzing airports’ balance sheets. An in-depth analysis of industry income (aeronautical and non-aeronautical) and costs (operating and capital) continued to be the bedrock of the report.

The 2013 ACI Annual World Airport Traffic Report

The 2013 ACI Airport Economics Report

Guidance materialsIn 2014, ACI once again published guidance material and reference documents that, in addition to being essential sources of information for airports, can be used in safety-related courses to ensure best practices and up-to-date policies are promoted in ACI Global Training educational programmes.

ACI released two new titles in 2014: the ACI Runway Safety Handbook in March and the ACI Emergency Preparedness and Contingency Planning Handbook in November.

The ACI Runway Safety Handbook provides methodologies and best practices that can be implemented to assist airport operators to achieve an enhanced level of runway safety. This handbook provides guidance material for the development of a runway safety programme for all aerodromes (large or small), as well as ways to tailor, improve and expand existing programmes, including the important role of an airport runway safety team.

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The 2014 Runway Safety Handbook

The 2014 Emergency Preparedness and Contingency Planning

Handbook

The ACI Emergency Preparedness and Contingency Planning Handbook brings together best practices, knowledge and experience from aerodromes around the world to assist airport operators in developing and implementing a robust emergency plan. It also deals with business continuity planning, and covers the roles and responsibilities of aerodrome operators, as well as coordination of emergency response plans with other organizations interfacing with the airport during an emergency.

In addition, ACI collaborated with the International Air Transport Association and other key aviation stakeholders for the publication of the 10th edition of the Airport Development Reference Manual, which provides guidance on designing airport facilities while keeping in mind user needs. Forthcoming materials for 2015 include a “Recommended Practice on Safety Key Performance Indicators,” as well as the latest editions of the ACI Airport Economics Report and the ACI Annual World Airport Traffic Report.


Knowing where you want to go is only half the battle; you need to

know how to get there. The sharing of knowledge and best practices is

the most effective way to accelerate progress.


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Educating members is ACI Global Training’s objective under the overarching goal of creating better professionals and better airports. 2014 saw us continue to provide even more educational offerings to members and World Business Partners via classroom, online and blended learning programmes.

The 2014 curriculum concentrated on areas that included the Airport Executive Leadership Programme (AELP) and the Global ACI-International Civil Aviation Organization (ICAO) Airport Management Professional Accreditation Programme (AMPAP). AMPAP continued to be the premier professional airport management accreditation programme in the industry last year.

The Global Safety Network (GSN) Diploma Programme saw another strong year, along with standalone courses in safety, customer service excellence, human resources, revenue generation, ACI-ICAO user charges and the environment.

In the area of airport operations, Global Training launched the very successful Airport Operations Diploma Programme (AODP) in Spanish, which is a three-part online self-study programme that has proven particularly popular with members.

Finally, this past year saw ACI deliver its first course translated into Turkish, held in Ankara, as well as courses provided in Mandarin, Spanish and French.

Accident and Incident Investigation, 27–31 October in Nairobi, Kenya

GSN 2 training, 6–10 October in Port Moresby, Papua New Guinea

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In our efforts to provide value and ensure accessibility for our members, we continue to partner with airports all over the world in the establishment of training centres. 2014 saw the opening of a new training centre in Nairobi.

Global Training in numbersThe list below highlights Global Training’s achievements from 2014:

� 129 classroom courses delivered; � 13,948 online learning centre training hours delivered;

� 12 Developing Nations Assistance (DNA)/ACI Fund course sessions, with 51 participating countries and 264 attendees;

� 5 language offerings; � 96 AMPAP International Airport Professionals (IAPs) and 4 Associate graduates;

� 97 people enrolled in the AODP with 72 graduating in 2014;

� 31 GSN Initial graduates; � 22 GSN Advanced graduates; � 2 new online courses (Wildlife Hazard Management and Runway Safety Management) based on new ACI publications;

� 1 new online diploma programme in Airport Operations in Spanish; and

� 4 new courses developed/updated (ACI/

McGill Aviation Law for Managers, EASA Implementing Rules for Aerodromes, Capacity Enhancement and Resource Planning, and Security and Facilitation).

Despite continued growth, Global Training has kept a strong focus on maintaining the quality of its courses, which we measure in three areas: subject matter expertise, quality of course content and logistics support. By the end of 2014 we maintained a quality rating of 4.64 out of a possible 5. As with past years, ACI achievements were made possible with the guidance of the Training Steering Group, which represents all five ACI Regions. On the operational side, we were supported by faculty delivering our training courses and ACI members that hosted our courses and programmes.

2014 Airports Council International Global Training Centres Global Training also extends its appreciation to the following members who sponsor the Global Training Centres and enable staff from airports around the world to attend courses within their own region:

Africa: Johannesburg, South Africa; Nairobi, Kenya

Asia-Pacific: Abu Dhabi, United Arab Emirates; Beijing, China; Dubai, United Arab Emirates; Incheon, South Korea; Hyderabad, India; Kuala Lumpur, Malaysia

Airport Communications and Public Relations, 24–28 November in

Kuala Lumpur, Malaysia


Canada; Munich, Germany; Atlanta, United States; New Delhi, India; Riga, Latvia; San Francisco, United States; Tunis, Tunisia; and Zagreb, Croatia.

The ACI Fund and ACI Developing Nations Assistance ProgrammeThe ACI DNA assistance programme is complimented by the ACI Fund. The role of the DNA programme is to effectively manage ACI’s educational assistance in developing countries. 2014 marked ACI DNA’s second year, made possible through close cooperation with ACI’s regional offices in Africa, Asia-Pacific and Latin America-Caribbean.

GSN 6 training, 29 September–3 October in Johannesburg, South Africa

EASA Implementing Rules for Aerodromes, 27–31 October Dublin, Ireland

Europe: Athens, Greece; Bucharest, Romania; Dublin, Ireland; Istanbul, Turkey

Latin America-Caribbean: Panama City, Panama; Port of Spain, Trinidad & Tobago

In addition to the above, specialized Global Training courses are now being offered in the following additional locations: Montreal,

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GSN 3 training, 13–17 October in Bucharest, Romania

Republic) and partially subsidized an in-house course for National Airports Corporation (NAC-Papua New Guinea);

� funded partial scholarships for individual members to attend Global Training courses, including Aerodrome Safety Compliance and Auditing, as well as the AELP; and

� provided US$20,000 in online scholarships to member airports in Africa (9), Asia-Pacific (14) and Latin America-Caribbean (8) from the ACI Online Learning Centre.

Together, the ACI Fund and ACI DNA conducted a total of 12 seminars delivered to 264 participants from member airports. Some of these seminars were offered with simultaneous translation in French and Spanish. Three of these seminars were co-sponsored through our established partnership with CIFAL Atlanta – UNITAR.

Furthermore, the programme received a very generous donation from past ACI Fund President Ad Rutten, as well as two individual donations from the ACI Latin America-Caribbean office and Hartsfield-Jackson Atlanta International Airport.

By the end of 2014, ACI DNA achieved the following objectives:

� subsidized the delivery of three in-house safety courses to Bangui M’Poko International Airport (Central African


We’re only as good as our people. An investment in widening and deepening the talent pool is an

investment in our future.


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“ACI Africa continues to help members ensure their airports maintain the

implementation of best practices on aviation safety, security, efficient passenger

facilitation and the use of relevant technology.”

– Ali Tounsi, Secretary General, ACI Africa

AIRPORTS COUNCIL INTERNATIONAL Africa


ACI Africa consists of 62 regular members in 50 countries managing 250 airports and 21 World Business Partners. During the course of the year, the region welcomed new airport members Gambia Civil Aviation Authority; Delegation of ASECNA in Gabon; and Lesotho.

ACI Africa also welcomed the following new World Business Partners:

� El-Mansur Atelier Group; � Herve Buirette SAS; � Tourvest Holdings Ltd; � China Airport Construction Group Corporation;

� Meraj International FZC; and � CAMAS International.

Impact of the Ebola virus in West AfricaThis epidemic forced many countries around the world—especially countries neighboring affected areas—to take sometimes extreme measures such as border closures and systematic screening of travelers to avoid contamination. These measures raised questions regarding the impact of this epidemic on the economies of the affected countries.

At Conakry airport, for example, strict health controls were put in place to prevent the potential spread of the virus to other countries. Despite this, air traffic to and from the airport plummeted and SOGEAC, the airport operator,

ACI World Economics Director Rafael Echevarne speaks at a course dedicated to airport

economics in Durban, South Africa.

ACI DNA course in Dakar, Senegal

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found itself in a challenging position.

Closing borders was considered by some experts as too drastic a measure as no health organization had advocated such a solution. Many experts explained that the epidemic is cross-border and that a coordinated response was the most effective way to mitigate the spread of the disease. Moreover, with the interruption of trade and investment, the economic consequences of the isolation would profoundly affect an already very fragile area.

Traffic

African air transport demand was on the path to recovery in 2014 with annualized growth of 3.2% in passenger traffic. Despite the adverse effects of the Ebola crisis on air transport in western parts of the African continent, Northern Africa rebounded after a bleak period in passenger numbers for 2012 and 2013. From the eve of the Egyptian army-led overthrow of President Morsi to its aftermath, the tourism economy was crippled as passenger traffic dropped significantly in 2013. Cairo, North Africa’s busiest airport and gateway to popular tourist destinations, saw passenger traffic jump back by 6.5% in 2014 as compared to the previous year. Other Northern African airports such as Algiers and Casablanca experienced

APEX in Safety review in Ouagadougou, Burkina Faso


Training organized by ACI Africa in Tunis, Tunisia in cooperation with the ACI Fund and the ACI

DNA programme

strong growth of 9.1% and 5.4% respectively for the year. Johannesburg, Africa’s busiest airport, ended the year with 1.3% gains in passenger numbers in 2014.

The African air freight market grew by 3.8% in 2014. While Cairo, one of the highest ranking airports in terms of air freight in Africa, grew by over 8%, Johannesburg, another leading freight hub, had a drop of 6.4% in freight volumes in 2014. As a major air freight hub that handles a significant proportion of Africa’s global freight volume, Johannesburg’s decline contributed to subdued growth on the continent.

TrainingACI Africa continues to place high emphasis on the delivery of training for members in the region. ACI Africa, in coordination with the ACI Fund and the ACI Developing Nations Assistance (DNA) programme, organized a

series of free training courses in French and English to members to improve the capabilities of their staff, especially in the areas of safety, security and development of non-aeronautical revenues.

International and regional conferencesThe communication strategy of ACI Africa advocates for the organization to be present and to participate in regional and international events in order to make known the views and positions of African airports and to defend their interests. As a result, in 2014 ACI Africa participated in the following events:

ACI Africa actively participated in the Aviation ICT Forum by presenting information on Airport Collaborative Decision Making (A-CDM), which is an information exchange tool for use among stakeholders in the air transport system that minimizes delays, maximizes capacity and streamlines traffic. ACI also introduced the Airport Community

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Aerodrome Certification course in Dakar, Senegal

Recommended Information Service concept, which is an open protocol for information exchange among partners that facilitates A-CDM.

ACI Africa participated in the Second Airport Expansion Summit held in Cape Town, South Africa and gave an overview of the key role of the airport industry as it relates to Africa’s overall development.

ACI World and ACI Africa attended the UNWTO Regional Seminar on Tourism and Air Connectivity in Africa, participating in a panel centred on “The opportunities and challenges facing air transport infrastructure and tourism development – Taxes and levies, facilitation and regulation of visas.”

At the African Renaissance Movement Conference, ACI Africa made a presentation on “Promoting connectivity through aviation and tourism: Airlines and airports working

together for better air connectivity.”

ACI Africa was represented at IATA Aviation Day and made a presentation on Airport expansion in Africa.

ACI Africa also participated in the Summit of the African Strategy Roads and spoke on the topic “Aviation in Africa: Challenges and opportunities for airports in the region.”

Lastly, ACI Africa attended the International Civil Aviation Organization (ICAO) meeting on Development of Air Cargo in Africa, held in Lomé, Togo. ACI Africa President Pascal Komla spoke on the importance of air cargo to the region, the challenges to growth and possible avenues to promote sustainable growth in the future.


Airport Excellence in Safety at African AirportsThe Airport Excellence (APEX) in Safety programme’s main objective is to promote safety at member airports by identifying gaps and sharing best practices with an eye toward eventual aerodrome certification.

In 2014 ACI Africa was pleased to welcome the APEX in Safety team at Sir Seewoosagur Ramgoolam International Airport in Mauritius; Félix Houphouët Boigny International Airport in Abidjan; Diori Hamani International Airport in Niger; Cotonou International Airport; Khartoum International Airport; Port-Gentil International Airport; and Ouagadougou International Airport.

Cooperation with international organizationsIn collaboration with the African Civil Aviation Commission (AFCAC) and ICAO, ACI Africa organized a symposium on safety in Africa within the framework of the initiative between ACI’s APEX in Safety programme and AFCAC to promote airport safety. The event allowed stakeholders to contribute proactively to a safer and more secure air transportation system in the region.

This conference aimed to inform delegates on the status of airports in the Africa region, the importance of aerodrome certification, the benefits of implementing runway safety teams and the advantages of adhering to APEX in Safety principles.

ACI Africa also developed a project of cooperation and partnership with UBM Information Routes Ltd, whereby members of ACI Africa will benefit from discounted rates for participation in Routes Africa and World Routes events.

ACI Africa Secretary General Ali Tounsi discussing the benefits of ACI’s APEX in Safety

programme

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AIRPORTS COUNCIL INTERNATIONAL Asia-Pacific

“The ACI Asia-Pacific region will celebrate the 10th anniversary of the unification of

Asia and Pacific in 2015. It is encouraging to see how the region has grown and how

ACI’s successful accomplishments have contributed to the development of the air

transportation industry in Asia-Pacific.”

– Patti Chau, Regional Director, ACI Asia-Pacific


The ACI Asia-Pacific delegation attending the 51st Conference of Directors General of Civil Aviation, Asia and Pacific Regions held in Hong Kong in November 2014.

(from left) Dennis Chant, the newly appointed ACI Asia-Pacific President, and Patti Chau, Regional Director, ACI-Asia Pacific present a bouquet to

outgoing President Tan Sri Bashir Ahmad Abdul Majid at the Regional Assembly held in May 2014.

2014 was an eventful year for ACI Asia-Pacific—and one of significant achievement. We continued our advocacy work and acted as the voice of Asia-Pacific airports at various International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA) meetings. Members appreciated the networking opportunities at our events and committee meetings, and ACI Asia-Pacific

initiatives have progressed well with increased support from members and industry partners.

During the year, ACI Asia-Pacific welcomed six new airport members. By the end of 2014, ACI Asia-Pacific consisted of a total of 99 members operating 579 airports in 47 countries. Under the World Business Partners (WBP) programme, 10 new members joined, bringing our WBP membership to 70.

New leadershipAt the 9th ACI Asia-Pacific General Assembly Meeting held in Seoul, Korea, Dennis Chant, Managing Director of Queensland Airports Limited, was elected as the new President to lead the region for a two-year term with effect from June 2014, succeeding Tan Sri Bashir Ahmad Abdul Majid, then Managing Director of Malaysia Airports Holdings Berhad, after two terms as President.

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In May, the ACI Asia-Pacific Regional Operational Safety Committee had its first joint committee meeting with the Regional Human Resources Committee.

Traffic

Preliminary statistics indicate that Asia-Pacific airports reported overall growth in passenger traffic of almost 6% for the year as a whole. Many of the region’s major commercial airports are experiencing slowing growth as some of them reach both capacity constraints and slowing demand. Beijing grew by 2.9% in 2014, which is much lower than the yearly double-digit growth rates that it posted before 2011. That being said, China, as a whole is still posting growth in the realm of 7%, which is fuelled by an array of other airports serving the domestic Chinese market. The number two ranked airport in the Asia-Pacific region and Japan’s busiest airport, Haneda, grew by 5.3% in 2014.

Despite the Asian slowdown, which has been led by China, growth in air freight volumes in the Asia-Pacific region remained relatively

strong with growth of 5.7% at the aggregate level in 2014. This can be attributed to stronger external demand and export growth. A rise in American consumer spending fuelled China’s exports of high-tech goods such as tablets, laptops and mobile phones. The top global air freight hub, Hong Kong, had an increase of 6.1% in traffic, putting it over 4.3 million metric tonnes in freight volumes for the year. Shanghai and Incheon, the region’s second and third ranked busiest air freight hubs, had year-over-year increases of 8.6% and 3.3% respectively. Haneda achieved double-digit growth of 14.7%, which put it over 1 million metric tonnes in air freight volumes in 2014.


Engagement with the International Civil Aviation OrganizationACI Asia-Pacific continues to work closely with the ICAO regional offices on safety, security, environment and economic matters, ensuring airports’ interests are taken into account as policies and guidelines are developed.

As a result of the Regional Office’s active promotion at ICAO Regional Safety Groups, the Airport Excellence (APEX) in Safety programme received ICAO’s official endorsement and recommendation to its member States to participate in the programme.

The ACI Asia-Pacific Regional Office promoted safety, security and environmental stewardship, and represented the airport segment where economic issues are concerned, at the ICAO Conference of Directors General of Civil Aviation – Asia and Pacific Region, held in November in Hong Kong.

ACI’s paper on APEX in Safety, endorsed at the Regional Aviation Safety Group, provided an overview of the progress that ACI has made on its aerodrome safety enhancement initiative. The joint ACI Asia-Pacific and IATA paper—titled “Efficient and Effective Passenger Screening Checkpoints” and presented at the Regional Aviation Security Coordination Forum—updated ICAO States on two joint ACI/ IATA projects, Smart Security and Security Access and Egress, and solicited their support for the same.

ACI Asia-Pacific also submitted a paper titled “Airport Carbon Emissions Management” as a means of promoting the Airport Carbon and Emissions Reporting Tool and Airport Carbon Accreditation.

In its “Economics of Airports” paper, ACI Asia-Pacific advocated that economic regulation should reflect the evolving character of the airport business, especially in the era of

competition and liberalization, in order for airports to accommodate growing demand for air service and remain sources of economic vitality for their communities.

Stakeholder outreach programme As the voice of the region’s airports, ACI Asia-Pacific’s key role is to help its members advance their common interests. It is therefore important to reach out to regulators and other industry stakeholders to keep the agenda of airports a high priority. In 2014, ACI Asia-Pacific reached out to regulators in China, India, the Philippines and Papua New Guinea with promising results. Our efforts will continue in 2015.

In addition to regulators, the ACI Asia-Pacific has reinforced its relationship with national industry associations, including the Australian Airports Association, the New Zealand Airports Association, the China Civil Airports Association, the Asia-Pacific Travel Retail Association and more.

SafetyACI Asia-Pacific continues to promote safer airport operations through the APEX in Safety programme. Safety reviews were conducted in 2014 for Abu Dhabi International Airport in the United Arab Emirates, Prince Mohammad bin Abdulaziz International Airport in Medina, Saudi Arabia and Haikou Meilan International Airport in China.

The Regional Operational Safety Committee will continue its engagement with ICAO, in addition to studying the feasibility of collaborating with the Regional Human Resources Committee on training and continuing to contribute to the development of the APEX in Safety programme.

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Environmentally responsible Asia-Pacific airports are honoured at the Airport Carbon Accreditation

certificate presentation ceremony.

SecuritySmart Security, a joint initiative between ACI and IATA, has received strong support from Asia-Pacific airports. Singapore Changi, Melbourne and Doha’s Hamad airports are now actively engaged in the Smart Security Management Group. Hamad International Airport and Melbourne International Airport have also signed up to be the first two pilot airports in the Asia-Pacific Region.

The Regional Aviation Security Committee held two meetings during the year and has agreed to focus the 2015–2017 Workplan on four key topics: Smart Security, APEX in Security, capacity building and cargo security.

EnvironmentDuring the year, 11 more airports in the Asia-Pacific region were accredited under the Airport Carbon Accreditation programme, bringing the total number of accredited airports to 22 in 2014.

The Asia-Pacific Environment Committee has completed the strategy review of the proposed Environmental Survey for Asia-Pacific and will continue on the Cabin Waste Management initiative.

EconomicsIn order to strengthen the Regional Office’s advocacy role on airport economic policies, a new manager was recruited to the ACI Asia-Pacific team in 2014 to provide regional support to members on airport economics matters. One of the key roles of the Manager, Economics and Statistics is to establish and manage the Regional Economics Committee, which will serve as a platform for members to share best practices and formulate advocacy initiatives on common challenges and opportunities.

Training and development The Asia-Pacific region continues to lead all ACI regions in the number of participants attending classroom and online programmes offered by ACI Global Training. In terms of regional talent development, Mr. Kazunori Ishida from Narita International Airport Corporation was named the Young Executive of the Year 2014. The ACI Asia-Pacific Human Resources (HR) Excellence Recognition award was introduced in the region in 2014 to promote professional excellence in Airport HR Management, with Queensland Airports Limited winning the award.

World Business Partners programme ACI Asia-Pacific continues to provide unique services to its growing WBP membership. One of these services is the WBP airport tour, a unique programme among all ACI regions that offers an exclusive opportunity for WBPs and airport members to explore synergies. In November 2014 the WBPs visited airports in Myanmar and Malaysia.


The opening ceremony of the 9th ACI Asia-Pacific/World Annual General Assembly, Conference and Exhibition held in Seoul, Korea in May 2014.

Industry experts and leaders gathered at the Small and Emerging Airports Seminar in

Bali, Indonesia in October 2014.

Events 2014 saw ACI Asia-Pacific organize a number of successful industry events that provided members with valuable networking opportunities:

� March: ACI Airport Economics & Finance Conference, London (jointly organized with ACI World and ACI EUROPE);

� May: ACI Asia-Pacific/ World Annual Assembly, Conference & Exhibition, Seoul, Korea;

� September: Trinity Forum, Taipei, Taiwan (jointly organized with ACI World and The Moodie Report);

� October: 10th ACI Asia-Pacific Small and Emerging Airports Seminar, Bali, Indonesia; and

� November: Airport Exchange, Paris, France (jointly organized with ACI EUROPE).

ACI Asia-Pacific would like to thank its members and industry stakeholders for their continued support last year, and for making 2014 a successful year.

In 2015, ACI Asia-Pacific will continue to enhance its service to members and will actively participate in dialogues on aviation policies that will impact the airport industry. With continued support from the community, together we can become stronger as the voice of Asia-Pacific airports.

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AIRPORTS COUNCIL INTERNATIONAL EUROPE

“At ACI EUROPE, we are committed to raising the profile of the amazing work being

done by the European airport industry—through meaningful engagement with key

stakeholders, by quantifying and reviewing the development and performance of our

industry and by seeking out collaboration with others.”

– Olivier Jankovec, Director General, ACI EUROPE


2014 was a very productive year for ACI EUROPE. Policy work remained at the core of activities throughout the year and hard work continued with policy makers to ensure that airports are at the forefront of decision-making processes affecting the industry.

The start of a new policy cycle in the EU landscapeAs occurs every five years, 2014 saw a new institutional cycle for the European Parliament (EP), the European Commission (EC) and, coincidentally, for the European Council. From 22 to 25 May 2014, elections to the EP were held in all EU Member States. A total of 751 Members of Parliament were elected from the 28 Member States, 409 of which re-elected the Socialist Martin Schulz (Germany) for a second term as President of the EP.

On 30 August 2014, the European Council appointed Donald Tusk (then Prime Minister of Poland) as its new President. Additionally, Federica Mogherini was appointed as High Representative of the Union for Foreign Affairs and Security Policy.

Jean-Claude Juncker (former Prime Minister of Luxembourg) was appointed President of the EC. Juncker and the new EC formally took office on 1 November 2014. Juncker’s team consists of a new structure of enforcer positions for seven EC Vice-Presidents. While all EC decisions will remain collegial, with each Commissioner holding one vote, Vice-Presidents will have the right to block initiatives from Commissioners under them. This creates a two-tier European Commission with a more streamlined management.

ACI EUROPE is closely following these developments and intensively preparing its agenda for the next five years. Among other things, ACI EUROPE took a series of actions to engage with the new EC, including sending a strategic position on the role of aviation and air connectivity for the EC’s growth, jobs and investment agenda, as well as meeting

with key new EC officials. ACI EUROPE also met with the Heads of Cabinets of President Juncker, Vice-President Jyrki Katainen and the Commissioner for Transport Violeta Bulc.

Putting connectivity on the agenda

With globalisation and airport competition now a firm reality for European airports, airport connectivity has become a core element of airports’ business plans. With this in mind, ACI EUROPE, in partnership with SEO Aviation Economics, released the“Airport Industry Connectivity Report 2004 –2014” in June 2014.

This Connectivity Report provides an in-depth review of the way air connectivity has performed in Europe over the past 10 years. ACI EUROPE also decided to provide upon request a customised connectivity report to individual airports, available at www.airport-connectivity.com.

In November 2014, ACI EUROPE produced a digest of the full report’s key findings in a publication called Why Connectivity Matters.

Reporting airport traffic developmentsPositive trends have been reported throughout 2014 with regard to passenger traffic growth at European airports. From January to November 2014, passenger traffic at all of Europe’s airports grew by 5.4%. More specifically, over the same period, passenger traffic at EU airports grew by 4.9%, whereas it grew by 7.2% at non-EU airports in Europe (including Iceland, Norway, Russia, Switzerland and Turkey). Month by month the gap between EU and non-EU airport performance is closing.

October 2014 was the month where, for the first time in eight years, EU airports outpaced

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their non-EU counterparts in terms of air traffic growth; passenger traffic at Europe’s airport grew by +5.6%, while at non-EU airports in Europe passenger traffic grew by +5.1% over the same period.

It’s all about the passengerDuring 2014, ACI EUROPE had over 200 meetings with the European Commission, Members of the European Parliament and Member States’ transport attachés on the issue of air passenger rights with strong results in the progress of this dossier within the EU institutions.

Moreover, the development of the airport industry is increasingly about meeting the needs and expectations of passengers by delivering a better airport experience. With this in mind, ACI EUROPE’s Facilitation and Customer Services Committee (Task Force on Passenger Experience) prepared a landmark publication that was released in June 2014: Guidelines for Passenger Services at European Airports.

On 6 June 2014, the Guidelines were formally presented to Siim Kallas, then Vice President of the European Commission in charge of Transport, by Arnaud Feist, President of ACI EUROPE and CEO of Brussels Airport Company. The publication has since gone on to receive considerable media coverage, with ACI EUROPE continuing to receive requests for it.

Monitoring Ebola and keeping members informedGiven the 2013–2014 Ebola outbreak in West Africa, ACI EUROPE has intensified its endeavours to keep its members up to date with all the various risk assessments provided by the European Centre for Disease Prevention and Control and the World Health Organization (WHO).

ACI EUROPE participated in the European Aviation Crisis Coordination Cell and remained in close contact with the communications departments of the European airports and hubs with direct services to the affected countries. Additionally, ACI EUROPE made available a number of relevant online information, such as “Risk Assessment Guidelines for Infectious Diseases transmitted on Aircraft” and “WHO Interim Guidance for Ebola Event Management at Points of Entry.”

In parallel, ACI EUROPE reminded its members of their obligations towards the risk of pandemics, of which they are aware as a result of the 2013 Survey on Facilitation and Customer Services carried out by ACI EUROPE.

Airport economicsAs part of the ongoing debate on airport competition and as a response to the IATA Briefing Paper, ACI EUROPE released “Competition in the European Aviation Sector” in March 2014. The paper builds upon an earlier 2012 Airport Competition Study and particularly advocates a lighter approach to economic regulation (trigger regulation) to, in part, foster improved airport-airline relations.

ACI EUROPE held a Low Cost Carrier Workshop in its offices in Brussels in March

Worldwide airports certified by the Airport Carbon Accreditation programme as of December

2014.


The ACI EUROPE Facilitation Committee promoting the Guidelines for Passenger Services

at European Airports publication.

2014 to allow airports to share general information and experiences regarding commercial and legal relationships with low cost carriers.

Additionally, an ACI EUROPE Internal Audit Expert Group was formed in 2014, which will provide a forum where airport audit executives can discuss matters of common interest, share expertise and work towards the development of common standards and approaches where possible.

Always on: Aviation securitySecurity issues were high on the agenda again in 2014. ACI EUROPE succeeded in convincing the European Commission that liquids, aerosols and gels (LAGs) Phase 2 would not be feasible given the lack of maturity of available screening technology for LAGs and the potential impact on operations and passenger throughput at screening points. Phase 2 would have required airports to screen bottled water so as to allow passengers to carry it on board aircraft. Significantly, the European Commission has agreed to move to an objectives-based approach rather than a deadline-based approach.

With regard to legislation (Regulation 278/2014) on the wider use of Explosive Trace

Detection (ETD), which entered into force on 30 March 2014 for implementation by 1 September 2015, ACI EUROPE produced an interpretation of the legislation that was agreed by the EC and shared with Member States. In addition, ACI EUROPE produced a catalogue of ETD equipment for member airports to help them in their purchasing decisions.

In view of new terrorist threats to aviation in Europe, the EC started preparing new legislative measures aimed at increasing the screening of cabin baggage for all passengers. ACI EUROPE has provided expert advice on the legislative proposals and most ACI recommendations have been adopted. The new legislation will enter into force on 1 March 2015.

SafetyAs the new European Aviation Safety Agency (EASA) Aerodrome Rules (Regulation No 139/2014) officially entered into force in March 2014, ACI EUROPE continued its work with aerodrome operators and EASA on facilitating the discussion and exchange on the implementation of these common safety rules.

ACI EUROPE held the 1st Ground Coordinator Working Group meeting in its offices in Brussels, a full-day event that gave participating airport operators a better understanding of the concept and its enormous advantages.

Noise RegulationOn 27 January 2014, the European institutions reached agreement on a new Noise Regulation, aimed at replacing the current Balanced Approach Directive. Overall, the text is in line with the ACI EUROPE position.

On 17 July 2014, the ACI EUROPE Noise Task Force validated the implementation phase of the ACI EUROPE priority recommendations

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emerging from the new ACI EUROPE Noise Strategy. In June 2014, the ACI EUROPE Board endorsed the key priorities for ACI EUROPE, out of a list of 14 recommendations for the association. Alongside with the adoption of the ACI EUROPE key priorities, the Board also endorsed the 14 airport-specific recommendations, including the four pillars of the Balanced Approach (reduction of noise at source, noise abatement procedures, land-use planning and operating restrictions).

Single European Sky air traffic management researchACI EUROPE coordinated and ensured the participation of the airport industry in the Single European Sky air traffic management research (SESAR) Deployment Manager through the creation of the SESAR Related Deployment Airport Operators Grouping (SDAG)—a European Economic Interest Grouping.

The SESAR Deployment Manager is the EU-mandated body tasked with the development and implementation of a plan for the deployment of a set of initial air traffic management processes and technologies developed by the SESAR Joint Undertaking.

ACI EUROPE’s involvement in the SDAG will serve to enable its member airports to apply for available public funding for the deployment of SESAR at their airports.

Regional Airports’ ForumOn the occasion of its 20th meeting in Florence in October 2014, ACI EUROPE’s Regional Airports’ Forum succeeded in agreeing on a definition of “regional airport,” which will be added to the existing “Framework for the Regional Airports’ Forum.” The definition of regional airport is as follows:

“For the purposes of this framework, an airport will be considered as regional if:

1. It is intended to serve short- and medium-range routes; and

2. It is intended to serve point-to-point destinations.”

Airport Carbon Accreditation goes global2014 was a bumper year for ACI EUROPE’s climate change initiative Airport Carbon Accreditation. After five years, the programme went global with its extension to North American airports in September 2014 and to airports in Latin America and the Caribbean in November 2014, in partnership with ACI North America and ACI Latin America-Caribbean, respectively. This marked a decisive step in consolidating the programme as the global standard for carbon management at airports.

Airport Carbon Accreditation now covers six continents and, at press time, the 115 airports currently certified under the programme account for 26.6% of global air passenger traffic annually.

The increasing success of the programme in 2014 is reflected in the accreditation of 89 airports in Europe, representing 66% of global air passenger traffic in the region. In Asia-Pacific the number of certified airports went up to 22. Positive efforts occurred in Africa with the upgrade of Enfidha-Hammamet International Airport to Level 2 Reduction.

Airport Carbon Accreditation was also highly commended by the Organisation for Economic Co-Operation and Development’s International Transport Forum in May 2014.

In December 2014, ACI EUROPE hosted a successful one-day Airport Carbon Accreditation Stakeholder Engagement Workshop, which was aimed at all Airport Carbon Accreditation participants and interested airports who would like to identify tools and practices for third-party engagement.


CommunicationsIn addition to the work developed on the two Digital Communications Forum meetings in 2014, ACI EUROPE released its third Digital Report 2014–2015. The report revealed new research results on free Wi-Fi, branded airport smartphone applications and the level of interactions on social networks at European airports.

ACI EUROPE also partnered with SITA and social media analytics experts, Socialbakers, to gather data on the airport industry’s performance on a variety of social networks, ultimately showing the increasing passenger focus of the European airport industry.

World Business PartnersThe addition of 26 new members, including 7 new affiliates to the World Business Partner programme in 2014, shows that the programme is progressing well. The new

members mostly came from environmental consulting and security sectors.

Major events2014 was an eventful year for ACI EUROPE. Among others events, ACI EUROPE organised the 6th ACI Airport Economics & Finance Conference and Exhibition in March in London; the 7th ACI EUROPE Regional Airports Conference & Exhibition in May in Madeira; the 24th ACI EUROPE Annual Assembly, Congress & Exhibition in June in Frankfurt; and the 9th ACI EUROPE & ACI Asia-Pacific Airport Exchange in Paris in November.

In December 2014, ACI EUROPE took the initiative of organising a special EU Policy Workshop, which was aimed at airport staff who would like to deepen their understanding of how EU policy is made and how they can provide input into the policy-making process.

(from left) Olivier Jankovec, Director General, ACI EUROPE; Violeta Bulc, the new EU Commissioner for Transport; Richard Deakin, CEO, NATS; and Luc Laveyne,

Managing Director, SESAR-related Deployment Airport Operators Grouping at the ceremony establishing the SESAR Deployment Alliance Group

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AIRPORTS COUNCIL INTERNATIONAL Latin America-Caribbean

“The Latin America-Caribbean aviation industry is moving forward with great

momentum—the perfect moment for ACI-LAC to act collectively as an airport community

to overcome challenges and benefit from opportunities.”

– Javier Martinez, Director General, ACI Latin America-Caribbean


Regional outlookThroughout 2014 ACI Latin America-Caribbean (ACI-LAC) continued to expand its role as the voice of Latin American and Caribbean airports in all key areas and at a number of events. ACI LAC provided a range of high-quality services to its members, continued its collaborative work along with the key stakeholders in the

industry and stayed vigilant to ensure that airports’ collective interests are understood and reflected.

The 23rd ACI-LAC Annual General Assembly met in Cancun in November 2014 and elected Mr. Héctor Navarrete Muñoz, Director of Regional Airports at Mexico’s Aeropuertos del Sureste, President of ACI-LAC for the period 2015–2016.

MembershipDuring the year ACI-LAC was pleased to welcome two new airport members: Aeropuertos del Oriente, and BH Airport (Belo Horizonte).

Aeropuertos del Oriente, S.A. is the operator of six airports in Colombia under concession since 2010. They operate Bucaramanga, Cucuta, Santa Marta, Valledupar, Riohacha and Barrancabermeja Airports. This airport group serves four million passengers per year.

BH Airport is the new operator of the Tancredo Neves International Airport in

(from left) Juan Manuel Manríquez Viñas, Manager APEX in Safety, ACI World presents Andrew O’Brian, President and CEO of Quiport Corporation, with a plaque

commemorating the successful APEX in Safety review of Mariscal Sucre International Airport in Quito, Ecuador

The 23rd ACI-LAC Annual General Assembly met in Cancun in November 2014 and elected Mr. Héctor Navarrete Muñoz, Director of Regional Airports at

Mexico’s Aeropuertos del Sureste, President of ACI-LAC for the period 2015–2016.

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Belo Horizonte, Brazil, having served in this capacity since August 2014. Belo Horizonte International Airport serves an estimated 11 million passengers per year.

In addition, one new World Business Partner (WBP), ITAerea Business School, and three WBP Affiliates, SITA, OAG and Ferrovial Aeropuertos, joined ACI-LAC in 2014. As of the end of 2014, ACI-LAC consisted of 53 airport operators, 1 Associate and 6 WBPs.

Engagement with the International Civil Aviation OrganizationACI-LAC continued to work closely with the International Civil Aviation Organization’s (ICAO) North America, and Caribbean and South America regional offices, particularly on safety issues. The Panamerican Regional Aviation Safety Group (RASG-PA) has been another area of concentration, as ACI-LAC serves on the Executive Steering Committee as a full member. The RASG-PA works to ensure harmonization and coordination of safety efforts aimed at reducing aviation risks in the region and promoting the implementation of safety initiatives by all stakeholders.

ACI-LAC is pursuing its strategy of active participation in relevant ICAO regional events. On 5–6 May in Mexico City and 8–9 May in Lima, ACI-LAC was represented at the ICAO Regional Environmental Conferences by airport delegates from Grupo Aeroportuario del Pacifico and Aeropuertos del Peru.

Furthermore, ACI-LAC was a panelist at the 5th ICAO RASG-PA Safety Summit in Curacao from 8–10 September. Also last September, ACI-LAC took part in a panel during the Aviation Day forum in St. Thomas, US Virgin Islands. Finally, on 8–10 October, ACI-LAC was represented in two panels at the ICAO Regional Air Transport Conference in Montego Bay, Jamaica.

SafetyAirports worldwide continue to raise their safety standards. Along with ACI World, ACI-LAC promoted the ACI Airport Excellence (APEX) in Safety programme throughout 2014. From 7–11 July 2014, a team of experts from ACI and airport member Safety Partner(s) participated in an intensive peer review, known as a Safety Review, of the facilities, procedures and organization of Mariscal Sucre International Airport in Quito, Ecuador.

The ACI-LAC Regional Safety Committee continued its annual work plan mainly driven by and in support of the agenda of the World-level committee. Additionally, ACI-LAC

With the Latin America-Caribbean’s adoption of the Airport Carbon Accreditation programme

in November of 2014, the inititaive spread to airports in every region of the world.


established a Memorandum of Understanding (MoU) with the Latin America and Caribbean Airports Pavement Association in order to work in collaboration to promote best practices and training on maintenance of runways, taxiways, aprons and airside areas.

SecurityIn line with the MoU agreed with the International Air Transport Association (IATA), ACI-LAC sent speakers to two regional security and facilitation workshops organized by IATA, one in Bogota in February and one in Santiago de Chile in September. ACI-LAC has also provided contact information and follow-up to IATA for the deployment of the security reviews at several airports in the region for the Security Access and Egress (SAE) portion of the MoU. The SAE project, a joint initiative by IATA and ACI, analyzes passenger flows with the aim of increasing efficiency, throughput and improving passenger satisfaction at security checkpoints.

Environment As per the approval of its Board in Miami in April of 2014, ACI-LAC last year began promoting the Airport Carbon Accreditation programme in the Latin America-Caribbean region. This programme, spearheaded by ACI EUROPE and endorsed by all ACI regions, is the only carbon management certification programme for airports. During the 23rd ACI-LAC Annual Conference and Exhibition Puerto Vallarta International Airport received the first ever Airport Carbon Accreditation certificate in the region. The airport was certified in Level 1 Mapping. Having already achieved significant results throughout other ACI Regions, the launch of Airport Carbon Accreditation in the Latin America and Caribbean region marks the programme’s worldwide rollout.

On 2–3 December ACI-LAC hosted the annual

(from left) ACI Latin America-Caribbean Second Vice President Fernando Bosque, ACI Latin America-Caribbean Director General Javier Martinez, ACI World Director

General Angela Gittens and ACI EUROPE Director General Olivier Jankovec celebrate the global rollout of the Airport Carbon Accreditation programme.

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On 4–5 September, the second ACI-LAC Human Resources Forum took place in Santo Domingo, Dominican Republic with more than 30 HR experts from 17 airport members participating.

meeting of the ACI World Environmental Standing Committee in Puerto Vallarta, Mexico. This was a unique opportunity to exchange knowledge and best practices, and network with experts from the fields of the environment and sustainability.

TrainingIn 2014, ACI-LAC was able to conduct training activities across the region on a consistent and sustained basis. Three very successful classroom seminars were held, in addition to a Commercial Forum in Miami on 8–10 June that attracted more than 50 participants from more than 25 airports, as well as 10 WBPs. On 11–12 August, in cooperation with the ACI Developing Nations Assistance programme, ACI-LAC conducted an Airport Finance seminar in Panama City. A class of 15 airport CFOs and

finance managers and six WBPs participated in this activity. On 4–5 September, the second ACI-LAC Human Resources (HR) Forum took place in Santo Domingo, Dominican Republic with more than 30 HR experts from 17 airport members participating.

2014 was also a very dynamic year for online training in the region. Under an agreement with a Spanish aviation management school, ACI-LAC conducted the Spanish version of the Airport Management Diploma (Diplomado en Gestión Aeroportuaria). This joint initiative with CIFAL Merida, ITAerea and ACI-LAC saw more than 750 airport employees participate from 23 airport members. Notably, 538 participants successfully completed the course.

ACI-LAC continued to promote online courses


Philippe Baril, former President of ACI-LAC and a passionate advocate for excellence in airport management, sadly passed away on

29 September 2014.

A champion to remember2014 marks a bittersweet moment for ACI-LAC and the industry at large. On 29 September, ACI-LAC President Philippe Baril passed away. He was a true leader, a champion, a committed advocate, a colleague and a friend. We will honor him by continuing what he would expect us to do—namely, promoting excellence in airport management throughout the region. We will draw inspiration from Philippe’s passion, enthusiasm and dedication to serving airports and the aviation industry in general, making sure that his legacy will live on for many years to come.

over 2014, expanding the offer in Spanish in conjunction with the ACI Online Training Centre. In 2014, ACI-LAC worked extensively to translate two safety certificate programmes into Spanish, bringing the number of Spanish-language online courses available to three (SMS, Human Factors and Safety Awareness). Finally, ACI-LAC provided the resources and quality control for translation of the ACI Airport Operations Diploma, a 19-module course. Near the end of the year the Spanish version of the course went live and it is now available to members in the region.

EconomicsACI-LAC, in association with IATA and the Latin America and Caribbean Air Transport Association, launched a compelling analysis of the economic risks and benefits associated with key policy decisions facing Latin American and Caribbean countries. The study, conducted by Oxford Economics and set to be published in 2015, defines what is at stake based on infrastructure and tax policies, and explores how policy decisions would affect GDP and employment over the coming decade. In addition to the above, the study focuses on selected markets on a country-by-country basis and explores investments in aviation infrastructure.

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AIRPORTS COUNCIL INTERNATIONAL North America

“As the voice of North American airports, we are continually increasing our efforts

to provide ACI-NA members with first-rate advocacy and valuable intelligence to bring

about significant improvements for airports, their communities and the passengers who

travel through their terminals every day.”

– Kevin M. Burke, President & CEO, Airports Council International North America


As our fellow ACI regions can attest, today’s significant political, economic and operational challenges across the globe have long-term implications for airports and travelers. The decisions being made today will impact the next generation of airports and their ability to keep up with evolving technology and innovation, increasing global competition and the needs of passengers and local

communities. In 2014, ACI North America (ACI-NA) strengthened and refocused its ability to provide exceptional advocacy to guarantee that our members maintain their competitive edge in the global aviation industry, keep their communities connected to the rest of the world and generate jobs and economic activity.

2014 saw us lay the groundwork for two key pieces of legislation in both of our respective member countries:

FAA reauthorizationIn the United States, ACI-NA has fully emerged as a leading voice, unified with our national airport community partners, in making the case for airport priorities to Congressional leaders as the industry prepares for the Federal Aviation Administration (FAA) reauthorization bill in 2015. As part of our efforts leading up to the FAA reauthorization, ACI-NA has as its

ACI-NA Annual Conference and Exhibition attendees show their school spirit at the Closing Night Event at the College Football Hall of Fame in Atlanta

(from left) Joyce Carter (Halifax Stanfield International Airport), Miguel Southwell (Hartsfield-

Jackson Atlanta International Airport) and Declan Collier (London City Airport) present at the 2014 ACI-

NA Annual Conference and Exhibition.

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top priority airport infrastructure financing, specifically modernizing the Passenger Facility Charge local user fee and full funding of the Airport Improvement Program. A key component supporting our overall efforts on FAA reauthorization is ACI-NA’s leadership in building a broad coalition of allies which extends beyond the aviation industry to serve as a visible demonstration of broad-based support for our priorities in FAA reauthorization.

Canada Transport ActACI-NA is actively promoting the interests of our Canadian member airports, especially as the Government of Canada reviews the Canada Transportation Act. The review, which will likely lead to policy recommendations related to airport governance, ownership, the National Airports System and the Canadian Air Transport Security Authority in 2015, has already drawn the attention of Canadian airport directors working through the Canadian Airports Council.

In addition to legislative affairs in Washington and Ottawa, ACI-NA also led the way on two other key issues in 2014:

Passenger facilitationIn August, ACI-NA launched the Mobile Passport smartphone app, in conjunction with United States Customs and Border Protection (CBP). The app allows eligible travelers to submit their customs declaration information via their smartphone instead of the traditional paper form, which save travelers time waiting in line when arriving in the U.S. Following a successful pilot program at Hartsfield-Jackson Atlanta International Airport, the Mobile Passport app will debut at several additional airports in early 2015.

ACI-NA also continues to support expanding the use of Automated Passport Control (APC) kiosks for Canadian and U.S. airports. Additionally, ACI-NA looks forward to working with Canadian airports, the Canada Border Services Agency and the CBP to bring APC benefits to passengers’ smartphones through the use of Mobile Passport Control in Canada after successful deployment in the United States.

Ride-bookingThe rapid expansion in 2014 of ride-booking services using smartphone technology, like Uber and Lyft, has created many challenges for airports around the world. To help airports in North America better understand these challenges, ACI-NA established a cross-functional task force to examine the impact of ride-booking apps on airport operations, passenger safety and the customer experience, as well as the legal implications and effects on facilities and airport revenue. Through the process, ACI-NA provided members with an insightful new tool to help airports and ride-booking apps work collaboratively toward constructive solutions.

ACI-NA also continued to be an exceptional source of knowledge and perspective regarding various regulatory matters in both the U.S. and Canada:


NextGenACI-NA continues to represent U.S. airports by working closely with both Congress and the FAA for the expedited deployment of NextGen flight procedures. Over the next year, ACI-NA will provide recommendations directly to the FAA regarding NextGen capability deployment, development priorities and implementation processes. ACI-NA is also working with the FAA and the airlines to develop a framework for airport participation in Airport Collaborative Decision Making to enhance the efficiency of aircraft movements on the ground at congested airports.

Airport safety managementIn the coming year, ACI-NA will be playing a significant role in reviewing and improving U.S. and Canadian airport safety management system requirements. In collaboration with the American Association of Airport Executives and Airlines for America, ACI-NA is also in the midst of a major effort to develop apron safety guidance materials to enhance apron safety.

Airport design standardsACI-NA took a lead role in responding to proposed changes in FAA regulations and guidance regarding one engine inoperative surfaces, 20:1 visual approach surfaces, airfield design standards, wildlife hazard management practices and more. ACI-NA has also been leading efforts to improve coordination processes among FAA air traffic, domestic and international airlines, and airports during irregular operations events. In Canada, ACI-NA has been leading consultation efforts with Transport Canada

The first class of the North American Trading Card Series debuted in September 2014 at ACI-NA’s Annual Conference and Exhibition.

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regarding revised airport design standards and recommended practices.

Environmental affairsACI-NA assists members in managing many environmental issues, including noise, air quality, water quality, regulated materials, wildlife, land-use, sustainability and national environmental protection. In September 2014, ACI-NA formally joined the Airport Carbon Accreditation Program developed by ACI EUROPE to recognize airports’ efforts to manage and reduce their CO2 emissions. In addition, ACI-NA works to advance industry knowledge and understanding of environmental issues through the U.S. Airport Cooperative Research Program by proposing problem statements and serving on project panels, as well as participating on the FAA’s Environment and Energy Research,

Engineering and Development Advisory Committee and Center of Excellence. ACI-NA also filed an amicus brief in a Washington State court case relating to the scope of federal curtailment of noise claims where the airport sponsor has published noise exposure maps.

Global representationACI-NA promotes the interests of airports in international air service and airport proprietary rights in U.S. international relations. ACI-NA has been an early, strong and consistent supporter of the U.S. concluding open skies agreements. The United States now has 113 open skies partners. In 2014, ACI-NA

ACI-NA President and CEO Kevin M. Burke speaks to Airports United coalition members during a stakeholder participant event in Washington, D.C.


participated on the U.S. delegation during two meetings of the U.S./European Union Joint Committee. The Committee discusses a wide range of issues—including implementation of the U.S./EU Air Transport Agreement—which have implications for service to U.S. airports.

ACI-NA urged the State Department not to downgrade its approach to aviation issues as recommended by its Office of Inspector General. This was successful as the Department is continuing its high level and dedicated approach to international aviation. ACI-NA also provided comments to the U.S. Government regarding discussions in ICAO’s Air Transport Regulation Panel on liberalization and competition issues.

2014 was also a year in which ACI-NA further strengthened its commitment to members through innovative conferences, services and initiatives:

ACI-NA conferencesACI-NA organized more than 20 conferences in the U.S. and Canada that were attended by more than 5,000 attendees, with its 2014 Annual Conference and Exhibition in Atlanta attracting more than 2,000 attendees and more than 235 exhibitors. ACI-NA provided each attendee with a unique experience comprised of ample networking, educational and leadership development opportunities, and continuing professional and legal education credits.

Research and advisory activitiesACI-NA represented airport interests in research and advisory committees focused on airport safety, operations, maintenance, finance, legal issues and more. In 2014, ACI-NA’s Finance Committee released three new white papers to help airports make more informed decisions related to public-private partnerships, costs of operational delays and capital planning.

And last but not least, 2014 saw the creation of the North American Airports Collectors Series™, an initiative spearheaded by the ACI-NA Marketing and Communications Committee. Inspired by the collectability of baseball trading cards, the North American airport trading card series allows travelers to capture a piece of aviation history as they travel through participating airports across the U.S. and Canada. Each card features the most recognizable images from some of the busiest airports in the world, with supporting history, facts and figures that demonstrate just how important the airport is to the local community it supports. The inaugural series was unveiled in September during the 2014 ACI-NA Annual Conference and Exhibition, and approximately 30 airports have produced a trading card as of January 2015.

ACI-NA President and CEO Kevin M. Burke speaks at the 2014 ACI-NA Annual Conference

and Exhibition.

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ACI Worldwide Offices

AIRPORTS COUNCILINTERNATIONALSenior Staff

Angela GittensDirector General

Michelle BarréCorporate [email protected]

Michael RossellDeputy Director General [email protected]

Rafael EchevarneDirector, Economics and Programme [email protected]

David GamperDirector, Safety and [email protected]

Antoine RostworowskiDirector, Facilitation and [email protected]

Martine OhayonDirector, Communications and [email protected]

Myrna LiengmeFinancial [email protected]

Kevin CaronHead, Global [email protected]

Arturo Garcia-AlonsoHead, Passenger and Airport [email protected]

Christopher MilesHead, Security and APEX in [email protected]


AIRPORTS COUNCIL INTERNATIONAL

ACI Worldwide Offices

AIRPORTS COUNCILINTERNATIONALSenior Staff

ACI World

Angela GittensDirector GeneralMontréal, Québec, CanadaTel : +1 514 373 1200www.aci.aero

ACI Africa

Ali TounsiSecretary GeneralCasablanca, MoroccoTel: +212 619 775 101www.aci-africa.aero

ACI Asia-Pacific

Patti ChauRegional DirectorHong Kong SAR, ChinaTel: +852 2180 9449www.aci-asiapac.aero

ACI EUROPE

Olivier JankovecDirector GeneralBrussels, BelgiumTel: +32 (2) 552 0978www.aci-europe.org

ACI Latin America-Caribbean

Javier Martinez Director GeneralPanama City, PanamaTel: + 507 238 2691www.aci-lac.aero

ACI North America

Kevin BurkePresident and CEOWashington DC, USATel: +1 202 293 8500www.aci-na.org

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Documents

ACI Annual Report 2014