ACH Monitor Direct Transmission · 2020. 3. 30. · Welcome to M&T Bank’s enhanced treasury management service for customers who send or receive ACH payments- ACH Monitor. You are

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ACH Monitor Direct Transmission

USER GUIDE

ACH Monitor Direct Transmission USER GUIDE

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ACH MONITOR DIRECT TRANSMISSION

Welcome to M&T Bank’s enhanced treasury management service for customers who send or receive ACH

payments- ACH Monitor. You are enrolled in the Direct Transmission package of ACH Monitor. Using the

Direct Transmission package, you can perform a number of ACH payment related activities utilizing self-serve

set up, processing and research functions.

• Use the Payment and File History module to review originated and received ACH payments for self-

serve research

• Submit ACH file Control Totals electronically via the Control Total module. With File Monitoring, you

receive email notifications on the status of ACH files you submit to the bank for processing

• Set up and maintain Payment Schedules to receive email notification when a payment was not

submitted as scheduled

In addition to the Direct Transmission package, the overall ACH Monitor service offers another module

that provides ACH Fraud Review customers with value added services. If you are interested in the other

features available in ACH Monitor, please contact your dedicated Treasury Management Consultant or

M&T Bank’s Treasury Management Service at 1-800- 724-2240, Monday-Friday, 8am-6pm ET.

This comprehensive user guide provides screen shots and instructions on how to maximize the use of this

new service. A table of contents is provided on the next page to help you navigate the content included in

this manual.



TABLE OF CONTENTS

ACCESSING ACH MONITOR VIA M&T BANK TREASURY CENTER ................................................. 3

ACH MONITOR CUSTOMER HOME PAGE ..................................................................................... 5

CORPORATE ADMINISTRATION MODULE ..............................Error! Bookmark not defined.

ACH MONITOR HOME PAGE ....................................................................................................... 145

CONTROL TOTAL MODULE ......................................................................................................... 16

PAYMENT AND FILE HISTORY MODULE .................................................................................... 20

PAYMENT SCHEDULE MODULE .................................................................................................. 29

APPENDIX:EMAIL NOTIFICATIONS ............................................................................................... 31

CONTACT US .................................................................................................................................... 38



ACCESSING ACH MONITOR VIA M&T BANK TREASURY

CENTER

From the M&T Bank Home Page https://www.mtb.com/home-page select the Commercial tab at the top

right of the page. Under Log In To M&T Treasury Center, enter your User ID and click the Log In box

You will be required to enter your password at the next screen

Note: ACH Monitor is currently supported on Internet Explorer 10 and 11, Chrome version 69, and Firefox

version 62.

https://www.mtb.com/home-page



ACCESS TO M&T ACH MONITOR

Click on the link for ACH Monitor under Fraud/Risk on the M&T Bank Treasury Center screen. When you log

out of ACH Monitor, you will return to the Treasury Center Landing Page.

OTHER FEATURES

• You can access other M&T Treasury Management services from the webpage

• Announcements and important notices regarding your M&T Bank accounts will appear on the M&T

Bank Treasury Center landing page

LOGGING OUT

Click Log Out to properly log off M&T Bank Treasury Center.

Note: As a safety measure, Treasury Center will automatically log a user off after 15 minutes of inactivity.



ACH MONITOR CUSTOMER HOME PAGE

This is the home page for a corporate user. Depending on the access you are granted, you may click

the Corporate User button to set up, view and modify user access. If you need to change your

password, contact Treasury Management Service at 1-800-724-2240.

Your name and organization

appear within the top banner,

along with a Home page and Log

Out button

This navigation bar

remains to the left of all

screens. It can be used to

move between the various

services in which your

organization is enrolled.



CORPORATE ADMINISTRATION MODULE

This is the Corporate Administration page that appears for the ACH Monitor System Administrator. The

System Administrator can grant, modify or delete access to individual users, or to groups of users. At least

one group must be set up in order to create users and assign them access to services. Multiple groups can

be created depending on your organization’s needs.



ADD CORPORATE GROUP

Below is the screen that allows you to set up a new company group. If you do not want all users setup in the

default group, you must set up a group before users can be added and given access to services. Multiple

groups can be added depending on the needs of your organization. First, under Corporate Group, click

Add. Next, enter information into the blank fields on the Group Information screen to set up a group.



Next, go to the Permissions tab and select the module(s) to which you would like to grant this group

access and proceed accordingly. Press Save to confirm changes.



MODIFY CORPORATE GROUP

At this screen, you can enter or review information for a group and make any desired changes, including

assigning a User. After selecting the appropriate group from Group Administration, click Modify to update

this group’s access to specific modules within ACH Monitor. Once finished, click Save to confirm your

changes.



ADD CORPORATE USER

In order to add a new user to ACH Monitor, you must first add the user to the M&T Bank Treasury Center

service.

Once you have added the new user to Treasury Center, proceed to the Corporate Administration module

of ACH Monitor and select Add within Corporate User. Complete all fields in the three sections on the

screen shown below in order to establish the new user on ACH Monitor:

NOTE for User ID: You must enter the UUID provided to you upon establishing this new user in M&T Bank

Treasury Center.



If the new user has not been assigned to a group, do so now by clicking on Assign Groups.

In addition, each user is able to receive email notifications that alert them to specific events in ACH Monitor.

Click Notifications to view all available email notifications for the module(s) to which this user has access.

You will be able to choose the email notifications you would like this user to receive.



In order to assign email notifications to the user selected, review the list and select the notifications you

would like him or her to receive. For reference, a list of available email notifications and a brief description is

included in the appendix of this user manual. Once you have made your selection, click Save to return to

the previous screen.



MODIFY CORPORATE USER

At this screen, you may review, add, change or delete any of the user information in the fields shown. You

may also assign or remove the user from the groups you have set up. To begin, select the appropriate user

and press Modify.

Once finished, click Save to confirm your changes.



COLUMN CONFIGURATION

At this screen, you may configure which columns you would like to display within the Control Totals,

Authorizations, and Pay and Return Decisions grids (where applicable). To begin, select the grid you would

like to modify using the Select Grid dropdown. Next Add or Remove the Columns you would like displayed.

Once finished, click Save to confirm your changes.



ACH MONITOR HOME PAGE

The screen below that appears after you log into ACH Monitor is the Home screen, which lists the modules

that you subscribe to.

• Within the Control Totals module you can enter Control Totals that correspond to ACH files that you

submit. You can also search and modify Control Totals that were not matched to ACH files submitted

for up to five calendar days

• Fraud Review and Approval allows you to review and make pay or return decisions on debits and/or

credits presented for payment against your account(s). You may also set up and maintain company

authorization records that automatically pay transactions presented from companies that you have

pre-authorized

• Payment and File History provides real-time information on ACH payments that you have originated

or received. Information is available at the file level, batch level and individual payment level.

Information at the file level is available for 15 calendar days. Information at the payment level is

available for 60 calendar days

• The Payment Schedule allows you to set up a schedule of expected ACH payment activity. If an ACH

payment is not submitted as scheduled, you will receive an email notification

If you are interested in any of the other modules available in ACH Monitor, please contact your dedicated

Treasury Management Consultant or M&T Bank’s Treasury Management Service at 1-800-724-2240.

Select which module you would like to enter by clicking on the appropriate button in the navigation menu.



CONTROL TOTAL MODULE

MAIN MENU

Within the Control Total Reporting module you can choose to enter your ACH file Control Totals, or to

view Control Totals you previously entered. You can click Home from any screen in this module to return to

the main menu of modules available in ACH Monitor.

• Select Add to enter new control totals for your ACH file

• Select Modify on previously submitted Control Totals to edit the related dollar amounts or

account number. Unmatched Control Totals can be viewed and modified for up to five calendar

days



CONTROL TOTAL ADD

• To enter Control Totals, click Add and select the name of the ACH file you submitted.

• If the file contains credit payments, enter the total credit amount. If the file contains debit payments, enter

the total debit amount.

• Click Reset to clear the selection you made, and any dollar amounts entered. Click Save once you have

entered the proper information. To return to the previous screen, press Cancel.



CONTROL TOTAL REVIEW

At this screen, you can view previously submitted Control Totals within the grid as shown below. Unmatched

Control Totals are available for five calendar days.

Control Totals each list a status. They are as follows:

• Matched - This means the file has been collected into the M&T Bank ACH system for processing

• Unmatched - This means the file has not yet been collected into the M&T Bank ACH System

• Exception - This status has two meanings:

o The file was collected into the M&T Bank ACH System before the control totals were

received and an ACH Operator matched the totals to the file manually

o The file has been collected into the M&T Bank ACH System but the control totals do

not match. In this case, an ACH Operator will contact you by phone for resolution



This screen shows your submitted Control Totals. You can review the list and choose to modify or delete any

of the records. Select a record and click the Modify or Delete button as appropriate.

Delete confirmation message:



PAYMENT AND FILE HISTORY MODULE

SEARCH ORIGINATED FILES AND PAYMENTS

At this screen, select the appropriate file under File Name and All under File Status for a general search

for all originated ACH files. Press Search to begin the search. ACH file level data is available for 15 calendar

days.

This screen provides a list of originated ACH files for you to view based on your search criteria. Information

at the ACH file level corresponds to the “1” record in a NACHA formatted file. Choose the correct file and

press Select File to view ACH batch details on the selected file. You may also select Export if you would

like to export the file level information located in the table.



This screen below provides the selected ACH batch information below the file information and allows you

to view information at the batch level. You may also filter the results of the batch by choosing a

Transaction Type from the drop-down menu below.

Batch details correspond to the information contained in the “5” record in a NACHA formatted file.

Select Batch to proceed to Item Details, or you may also select Export if you would like to export the

batch level information located in the table.



Here you can view the batches available within the selected ACH file. Select a batch and click Select Batch

to retrieve batch item details.

This screen lists the individual payments contained within the batch shown, based on your search criteria.

For information on the individual payments within the batch, you can choose the item and press Select

Item. Information on individual payments within a batch corresponds to the data contained in the “6”

record in a NACHA formatted file.



To view the detail of an individual payment, select a payment and click Select Item. You may also select Export if you would like to export the item information including addenda if available.



SEARCH ORIGINATED AND RECEIVED PAYMENTS

In order to begin reviewing the originated payments, you must first select Originator from the Account

Search dropdown and then select the desired file name from the screen below, and enter the account

number and date range in the blank fields. You may further refine your search for payments by completing

one or more of the additional blank fields on the screen.

Note: Originated ACH payment level information is available for 60 calendar days.

Press Search after all search criteria has been entered in the above screen.



Once the originated payment has been located, you can view the payment by selecting it and clicking Select Item. You may also choose to export the payment by selecting the Export button.



SEARCH RECEIVED PAYMENTS

In order to begin reviewing the received payments, you must first select Receiver from the Account

Search dropdown and then select the desired file name from the screen below and select the account

number and date range in the blank fields. You may further refine your search for payments by completing

one or more of the additional blank fields on the screen

Note: Received ACH payment information is available for 60 calendar days.

Press Search after all search criteria has been entered in the above screen.



This screen provides you with the applicable items originated based on your search criteria. The

information provided on each item corresponds to the information found in the “6” record of a NACHA

formatted file. Select an item to view the payment details and then click Select Item.



The following Detail Inquiry screen provides you with the file, batch and item detail on the payment that

you selected.

Note: If a transaction came with additional Addenda information, click Show Addenda to view it.



PAYMENT SCHEDULE MODULE

MAIN MENU

This is the main page for the Payment Schedule module in ACH Monitor. At this screen below, you will

select the desired ACH file name and year that you wish to add, view or modify. Once you have made

your selections, click Add to advance to the next screen.

Note: To modify an existing Payment Schedule in the system, select the ACH file name and year that

you wish to change and click Modify to advance to the next screen.



To modify the existing Payment Schedule shown below, simply select the days of expected ACH origination

activity or the days that the Bank should expect to receive ACH files. To proceed, press Save to confirm

changes to the payment schedule.



APPENDIX: EMAIL NOTIFICATIONS

A major feature of the ACH Monitor service is the wide array of email notifications that are sent to users

enrolled for various services. Emails are triggered by different events and are sent automatically from the

service. The Direct Transmission package comes standard with the applicable email notifications included.

This allows you to stay informed of relevant payment activities without having to be actively logged in to

ACH Monitor.

All emails are sent to the user(s) assigned to receive them. The user who initiated the action receives an

email notification, as well as the ACH Monitor System Administrator and any other user programmed to

receive the same notification.

Email notifications are encrypted using secure email encryption software. The first time that you receive a

secure email from M&T, you will need to register as a new recipient. You only need to register once to

continuously view secure email messages from M&T.

Listed on the following pages are the emails applicable to the File Monitoring and Payment Schedule

modules of ACH Monitor services. You may choose to receive all emails for both services, or select emails

based on your preferences.

If you wish to make any changes to your ACH Monitor service, including electing to receive or suppress

email notifications, please contact your dedicated Treasury Management Consultant.



DIRECT TRANSMISSION PACKAGE EMAIL

NOTIFICATIONS: EMAIL NOTIFICATIONS FOR FILE

MONITORING

ACH MONITOR - ACH FILE RECEIVED FOR PROCESSING (F800)

This email provides notification that the ACH file submitted was received by M&T Bank. See below sample:



ACH MONITOR - ACH FILE SUCCESSFULLY PROCESSED (F815)

This notification confirms that the ACH file you submitted was successfully processed by M&T Bank. See

below sample:



ACH MONITOR - PREVIOUSLY SUSPENDED ACH FILE SUCCESSFULLY PROCESSED (F818)

This notification confirms that the ACH file you submitted that was previously suspended has now been

successfully processed by M&T Bank. See below sample:



EMAIL NOTIFICATIONS FOR THE PAYMENT SCHEDULE

ACH MONITOR - SCHEDULED ACH FILE NOT RECEIVED (S701)

This email provides notification that M&T Bank did not receive an ACH file as you have scheduled. See

below sample:



ACH MONITOR - UNSCHEDULED ACH FILE RECEIVED FOR PROCESSING (S702)

This email provides notification that M&T Bank received an ACH file, but that it was not scheduled.



ACH MONITOR - ANNUAL SCHEDULE UPDATE REMINDER (S002)

This email is a reminder to set up your payment schedule for the next calendar year. See below sample:



CONTACT US

WE ARE HERE TO ASSIST YOU.

For ACH Monitor and other Treasury Management services, please contact your Treasury Management

Consultant or call M&T’s Treasury Management Service at:

1 (800) 724-2240 MONDAY – FRIDAY 8AM TO 6PM ET

Documents

ACH Monitor Direct Transmission · 2020. 3. 30. · Welcome to M&T Bank’s enhanced treasury management service for customers who send or receive ACH payments- ACH Monitor. You are