8/6/2019 Accout/Relationship Manger or Customer Service
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David Klages7208 Garrett PlaceThe Colony, TX
[email protected]
Career Objective:Seeking a customer relation position with a
progressive organization where my analytical skills, attention to
detail, extensive relationship management, and financial
experience* Experienced team/relationship manager recognized for
excellence in managementcapabilities, existing clients, sales,
client relations, customer service and leadership.* Recognized by
Finiti (A joint venture for First American and Citi.) as a Client
Relations Expert in the real estate title and appraisal industry.
Demonstratedabilities in vendor/client relationship management,
customer service/call centers and team building. Proven
accomplishments in performance management, researchand problem
solving. Technically savvy team leader with expertise in real
estate products.* Develop and maintain relationships with existing
Clients and vendors.* Managed all aspects of vendor interaction to
ensure prompt delivery of products.* Generate reports to track
products and services.* Researched and resolved customer concerns
and issues.
* Salvaged key relationships by negotiating unilateral
solutions.* Strong belief in company loyalty and professional
integrity support a superiorwork ethic.* Logical thinking and
ability to determine overall picture aid in making decisions and
solving problems.* Ability to effectively delegate and monitor
employees and tasks simultaneouslyincreases efficiency.* Follow-up
and follow-through ensure positive outcomes.* Readiness to accept
change and embrace new ideas illustrates flexibility.* Friendly,
personable, yet professional demeanor enhances peer, employee, and
customer relations.* Assisted with personnel management including
the training of the team and monitoring their performance.
* Supervised workflow to determine accounts services were being
processed as perstandard guidelines and identified issues that
might have affected cycle time or performance to effectively meet
team and corporate goals.* Helped to market products and services.*
Perform monthly Audits.* Conducted training courses and workshops.*
Deliver feedback to the team to show monthly progression and to
enhance employee career development.Experience:First American -
National Default Title ServicesNational Residential Rental Services
- Associate Underwriter& REO Client Services Westlake, TX 2009
- 2011SOURCECORP - Standard production
* Data Entry for United States Postal Service personal files*
Document Preparation for United States Postal Service personal
files* Imaging for United States Postal Service personal files
Irving, TX 2007- 2009Finiti (A joint venture for First American and
Citigroup.)Relationship Manager Columbia MD 2001 - 2006Maryland
Permanent BankAssistant Branch Manager Owings Mills, MD 1999 -
2001Metro Food Market (Part Time)Cashier, Customer service, Deli,
Bakery, Dairy, Produce
8/6/2019 Accout/Relationship Manger or Customer Service
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Baltimore, MD 1992 - 2002Gifts 4 All SeasonsOwner, Buyer,
customer service, advertising, displays, etc. Linthicum, MD
1997 - 2000Carrollton BankAssistant Branch Manager
Baltimore, MD 1986 - 1999Education: Queen Anne's High School
Centerville, MD Graduated
Capacities Summary: Management, Manage Vendor's, Managed
customer Service for Citi accounts, Research and problem solving,
Ability to work with little supervision, Training, Served as a
Liaison, Sales.
Skills: Outlook, Word, Excel, PowerPoint, Access, Lotus Notes,
Personal Computer, Fax machine, Copier, Telephone, Calculator
