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Leading the way with innovation in the digital utility retail (r)evolution
The need for transformationThe traditional model of supplying energy is no longer sustainable, for utility retailers and integrated utilities alike. Tighter margins and an increased demand for service at lower prices require new business models to survive. Key to success is a customer-centric approach, increased speed-to-market, operational cost efficiency and innovation.
Utilities are customer-data rich, but some may lack holistic customer insights, due to a fragmented digital infrastructure and an increasingly complex and inflexible IT landscape. All of which constrain their ability to quickly introduce new products andservices, and develop new business models.
The Accenture Customer Experience Solution for Utilities helps utility retailers to pivot to the new technology and deliver innovationThe Accenture Customer Experience Solution for Utilities is a flexible, modular application built on Salesforce.com. It combines the Customer Success Platform including Service, Sales, Marketing and Community clouds with Accenture’s global utilities knowledge and industry experience.
Energy providers around the world are facing increasing competitive pressures from “asymmetric” competition, squeezed margins and disruptive technologies. All signs point to continued disruption with substantial changes in every utility’s customer operations for the foreseeable future. Successful energy providers will be those that recognize that disruption can spark innovation, and accelerate new opportunities and rapid advancements. And they will embrace the potential of consumers as a strategic lever for increasing revenues and decreasing costs. To reap this potential, utilities are becoming more customer-oriented, responsive, flexible and agile.
About Accenture
About Accenture Energy Consumer ServicesAccenture Energy Consumer Services delivers energy provider customer solutions for both competitive and regulated markets globally. We help our clients achieve three key business imperatives: cost effectiveness, revenue assurance andextension, and customer satisfaction. Guided by New Energy Consumer insights, our electricity, gas and water clients can realize higher value through industry specific strategy, digital, technology and operations capabilities and world-class expertise, assets, tools and accelerators.
About Salesforce FullforceThe Certified Salesforce Fullforce Program is a new industry-focused initiative that enables salesforce.com partners to go to market with specialized solutions that drive customer transformation across a number of key industries. A key component of the Salesforce.com Cloud Alliance Program, the Fullforce initiative recognizes partners who achieve sales and delivery objectives with validated Salesforce implementation expertise and success in product categories or select industries. Accenture is a certified Fullforce solution partner for the Utilities industry.
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Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
The Fullforce-certified Accenture Customer Experience Solution for Utilities features four key advantages:
1. Ready-made utilities solution with back-end integration.Our solution contains preconfigured end-to-end scenarios specifically created for utility retailers with standard back-end integrations with the leading utilities billing applications.
2. Fully digital, omni-channel approach with customer self-service scenarios.
implementation.
Our solution helps to increase customer
to reduced service calls. The solution suits both commodity and insight and offers front- and back-office additional information
non-commodity products, enabling new value propositions and growth.
3. Innovative business processes.
4. High efficient and leading provider of Salesforce
Accenture helps utility retailers to operate, maintain and enhance their business processes for the highest flexibility at a low and predictable cost. The solution offers the ability to innovate and create new campaigns, products and services independently of IT, enabling faster time to market.
Accenture is a leader in Salesforce worlwide with full end-to-end cloud consulting capabilities with Accenture Cloud First. With the world’s largest Salesforce group and threetimes more certified professionals than any other company,Accenture has applied market-leading Salesforce capabilities and deep Utilities experience to develop a Fullforce solution to helpdrive real innovation and value, and maximize the benefits ofSalesforce technology.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Opportunities for successThe Accenture Customer Experience Solution for Utilities helps utility retailers to:
Seize the opportunity today and stay ahead of the curve.
For more information on how the Accenture Customer Experience Solution for Utilities may help your organization, contact:
Sean Lim in Asia at [email protected]
Wytse Kaastra in Europe, Africa and Latin Americaat [email protected]
Scott Tinkler in North America at [email protected]
