Abstract Decrease in Quality of Service trains executives also many complaints by the passengers, this can be seen from the travel time is no longer appropriate, the various facilities in the trains are not available as audio impressions video as a means to make passengers feel welcome and comfortable. Facts demonstrate Service Quality rail transport services have started to decline, unlike the initial launch of the railway executive who truly pamper customers with facilities that are available, therefore, it takes hard work to maintain and improve the quality of service to passengers remain loyal of railway transportation services. Quality of Service in question in this study is the Quality of Service provided the PT Kereta Api (Persero) to the user services. The population in this study were all passengers who use the services of PT. Kereta Api Indonesia and depart from DAOP VIII. Where there are 22 indicators and the samples taken were passengers PT. Kereta Api Indonesia amounting to 110 passengers. After doing research, collecting and analyzing of data have been obtained from the respondents, it can be stated that the services rendered has done well so as to satisfy passengers. Means the better the quality of services provided, the more satisfied passengers. Prices are in accordance with the wishes of passengers can increase passenger satisfaction. Means the better the price offered, the more satisfied passengers. Satisfied passengers can increase interest in using the re-passenger rail transport services. Means the higher the expectations are accepted, the interest in using the higher return in the future. Keywords : Service Quality, Price, Customer Satisfaction dan Repurchase Intention
Decrease in Quality of Service trains executives also many
complaints by the passengers, this can be seen from the travel time
is no longer appropriate, the various facilities in the trains are
not available as audio impressions video as a means to make
passengers feel welcome and comfortable. Facts demonstrate Service
Quality rail transport services have started to decline, unlike the
initial launch of the railway executive who truly pamper customers
with facilities that are available, therefore, it takes hard work
to maintain and improve the quality of service to passengers remain
loyal of railway transportation services. Quality of Service in
question in this study is the Quality of Service provided the PT
Kereta Api (Persero) to the user services.
The population in this study were all passengers who use the
services of PT. Kereta Api Indonesia and depart from DAOP VIII.
Where there are 22 indicators and the samples taken were passengers
PT. Kereta Api Indonesia amounting to 110 passengers.
After doing research, collecting and analyzing of data have been
obtained from the respondents, it can be stated that the services
rendered has done well so as to satisfy passengers. Means the
better the quality of services provided, the more satisfied
passengers. Prices are in accordance with the wishes of passengers
can increase passenger satisfaction. Means the better the price
offered, the more satisfied passengers. Satisfied passengers can
increase interest in using the re-passenger rail transport
services. Means the higher the expectations are accepted, the
interest in using the higher return in the future.Keywords :
Service Quality, Price, Customer Satisfaction dan Repurchase
Intention
