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Abbott + Unisys: Partners for Growth
In a time of rapid change and increasing risk, Unisys delivers visibility, agility and secure business operations for leaders and innovators in healthcare and life sciences.
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Unisys in Healthcare and Life Sciences:Your Partner for Growth Healthcare and life sciences (HLS) organizations have never faced as many
risks and challenges as they do today. Counterfeiting, theft and diversion
are increasing threats. Liability and regulatory pressures are also mounting.
New products require massive up-front investment, but the odds of success
remain long. Margins are shrinking and competition is intensifying, as the
window of opportunity for maximizing revenue closes quickly. Key customers –
including physicians and other prescribers – are harder to reach and
more demanding. The huge volumes of data generated every day can
overwhelm systems and processes not prepared with advanced capabilities
for data capture, management and mining.
In this time of rapid change, Unisys delivers visibility, agility and secure
business operations. Addressing critical business needs across the enterprise,
we offer a full range of high-value solutions, including:
• Enterprise Security – Anti-Counterfeiting, Supply Chain Security,
Identity and Access Management
• Business Intelligence (BI) and Customer Visibility
• Communication and Collaboration – Unified Communication Portfolio
• Application Management Services – Development, Maintenance,
Outsourcing and Transformation
• Enterprise Architecture Solutions – Microsoft, Open Source and Secure,
Real-time Infrastructure Solutions
Specifically, our technology and industry experts apply their deep skills
and knowledge, best practices and a proven methodology to help HLS
leaders and innovators:
• Protect their brands, intellectual property and R&D investments
• Ensure patient safety and regulatory compliance
• Enhance insight into customer behaviors and motivation
• Strengthen relationships with key customers and exert more influence
on prescription decisions
• Reduce the cost, complexity and risk of managing business critical information
The bottom line? With true enterprise visibility, operational and IT agility,
and secure business operations, you can achieve bottom-line success and
sustainable competitive advantage – even in times of market turbulence.
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Enterprise Security in ActionUnisys is a recognized leader in enterprise security – not only
in HLS, but in other highly regulated industries, such as trans-
portation, defense and the public sector. Unisys Guardian
Anti-Counterfeiting and Supply Chain Security solutions protect
consumers, brands and companies by establishing a clear
“chain of custody” and true supply chain visibility. You gain clear,
near real-time insight into the location and condition of goods,
people and assets as they move across the supply chain.
You can see where they are now, where they’ve been, where
they’re going, and if assets have been tampered with en route.
Unisys Identity and Access Management solutions help
guard data, networks and systems from unauthorized
use or intrusions. You can create a rigorous, customized
security program that provides “right user, right channel,
right time” access for multiple user groups, without
sacrificing performance or increasing administrative
costs or IT complexity. With operation centers located
around the world, our certified security personnel provide
proactive, real-time, 24x7 monitoring of your critical IT
assets and network.
Purdue Pharma: Increased Patient Safety
Business Issue
Create full electronic pedigree system to
track high-value, prescription pain relief
medication across the supply chain to
protect patients, reduce liability risk
and proactively comply with state
regulations and “big buyer” mandates.
Purdue, with the help of Unisys,
established advanced track-and-trace
capabilities by affixing RFID tags to
product labels. It’s the first e-pedigree
system deployed in a fully operational
supply chain and the first solution to
be compliant with existing Florida law.
Results
• Increased patient safety and
brand protection
• Improved compliance with emerging
state drug pedigree regulations and
FDA guidelines
• More efficient, cost-effective
application and data management
• Long-term gains in supply chain
efficiency, effectiveness and security
• Demonstrated industry leadership
Operation Safe Commerce: Protected Ports
Business Issue
Strengthen global supply chain security
and protect the flow of goods into
the ports of Los Angeles/Long Beach,
New York/New Jersey and Seattle/Tacoma
from foreign ports.
Working with global shippers and
U.S. authorities, Unisys supply chain
and security experts fully assessed
gaps, threats and vulnerabilities at
supply chain nodes in Pakistan,
Sri Lanka and the U.S., developing
process blueprints incorporating RFID,
GPS, cellular and sensor technologies.
Results
• Increased protection against theft,
diversion and terrorism
• Clearer insight into the location and
condition of goods
• Greater compliance with trade and
security regulations
• Increased supply chain flexibility and
shipping reliability
“Unisys really has the back-
ground in managing RFID
and intelligence on a global
level. They were a perfect
partner to work with on this
particular initiative. They had
credibility that nobody else
brought to Purdue Pharma.”
Aaron Graham
Vice President and
Chief Security Officer
Purdue Pharma
The Purdue system “could
serve as a national model
because it is the first to
comply with pending state
legislation.”
The Wall Street Journal
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Pharmaceutical Productsand Services Company:Streamlined Access
Business Issue
Move to a VPN infrastructure with
Public Key Infrastructure token to
replace existing SecurID tokens.
To access the new network, the
sales force was required to validate
personal information and sign off
on a subscriber agreement.
Unisys delivered a Remote Access
Managed Services (RAMS) solution
that streamlined the process
for sales reps, allowing them to
digitally sign subscriber agreements
through a secure intranet, instead
of making phone calls or faxing
signed agreements.
Results
• Reduced IT service and
support costs
• Reduced security risk
• Increased employee productivity
Track & Trace: Built on a history of secure business operations:
Since 1994, Unisys has managed the world’s largest
RFID-based network for the U.S. Department of Defense.
The network tracks containers of food, medical supplies
and ordnance at 1,500 nodes in 25 countries every day,
speeding the movement of supplies with increased supply
chain flexibility and saving taxpayer dollars.
Leading LaboratoryTesting and AnalysisCompany: AutomatedProvisioning
Business Issue
Streamline and automate error-prone
manual account provisioning processes
to ensure compliance with HIPAA,
21 CFR Part 11, and Sarbanes-Oxley.
Further, the company was also looking
to reduce overhead costs and stream-
line security administration processes.
Unisys performed a full assessment
of provisioning processes to define
requirements and architect a solution
to meet specific IT and business
needs and objectives.
Results
Upon implementation, the company
will realize:
• Improved ability to comply with HIPAA,
21 CFR Part 11, and Sarbanes Oxley
• Increased security across systems
and applications
• Reduced administrative costs and
increased user productivity
Large HealthcareProvider: Strengthened,Smoother Compliance
Business Issue
In designing and deploying a next-
generation infrastructure, the company
realized that solid security and identity
management were critical to meeting
regulatory mandates such as HIPAA.
Unisys led a team of partners
managed by Microsoft in completing a
comprehensive assessment, roadmap
and high-level functional and technical
requirements for a full identity and
access management solution.
Results
Upon implementation, the company
will realize:
• Better ability to comply with HIPAA
• Enhanced information security control
• Increased user productivity
• Reduced administrative costs
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Sanofi -Aventis: Increased Customer Intelligence
Business Issue
Increase customer intelligence, strengthen customer loyalty,
identify market opportunities and increase productivity of
mobile sales reps.
Unisys tailored sales force automation and BI solutions to
support YouNiqueTM, an innovative customer loyalty program
that ensures consistent messaging across multiple channels
and touchpoints. Disparate customer databases were
consolidated and integrated with back-office systems and
110 field sales people gained PDA access to key data.
Results
• 40% customer participation in new loyalty program
• Enhanced performance measurement and reporting
via better access to sales data
• Improved customer intelligence
• Increased returns on marketing campaign investments
Solvay: Improved Data Quality andPhysician Targeting
Business Issue
Gain competitive advantage against bigger rivals via improved
physician targeting, greater sales force effectiveness and
advanced customer intelligence.
Unisys created comprehensive CRM and BI strategies to
integrate multiple data repositories to create single customer
views and implement advanced BI and analytics tools for
improved reporting and targeting.
Results
• 400% gain in monthly data processing volumes
• 20% cost savings in sales operations
• 66% reduction in report production time
• Significant data quality improvement
“We perceive Unisys mainly as a strategic
business partner.” Angelo Zanibelli
CEO and General Manager
Sanofi-Aventis OTC Italia
Visibility in ActionThe full range of Unisys solutions for HLS organizations deliver bottom-line business benefits
based on visibility. From 360-degree customer views and improved sales force effectiveness,
to secure and reliable support for vital IT systems, Unisys experts help you drive more value
from investments in technology and process optimization.
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Quest Diagnostics: Lower Costs and Improved Service
Business Issue
Increase data center performance and volume, reduce
operating costs, and improve flexibility to accommodate
mergers and acquisitions.
Unisys designed, migrated and deployed a secure Internet
infrastructure with minimal downtime, and now provides
24x7 help desk and desk-side support for 13,000 users,
including a program management office.
Results
• 12% reduction in monthly service costs
• Projected savings of $12 million over the life of the contract
• 95% first call resolution
• Reduced average answer time by 40+%
• Increased strategic focus for IT organization
Innovative, Mid-Sized Pharma: Seamless Data Integration
Business Issue
Consolidating customer data from multiple channels
to enable better customer service and more effective
marketing campaigns.
Unisys experts delivered a full assessment of current
CRM operations, reengineered key customer-facing
processes, integrated data from legacy systems into new
CRM tools and applications, and upgraded IT infrastructure
to support a multimedia contact center.
Results
• Increased efficiency in sales analysis and customer targeting
• Enhanced service by presenting “one face” to customers
• More flexible contracting/pricing alternatives
• Enhanced campaign effectiveness
• Improved accuracy in sales compensation
“One of the big benefits of looking at Unisys was their nationwide coverage
to match all of our sites across the country as well as their flexibility in
meeting our demands, our customer requirements. They really understood
our customer requirements and came back with aggressive service levels
to help meet our customers’ needs.” Jim Cunneen, Senior Account Manager,
Corporate IT, Quest Diagnostics
These are the benefits that Unisys solutions
have delivered for HLS leaders and innovators
around the world. Our solutions include:
Anti-Counterfeiting and Secure Supply Chain
• Guardian Anti-Counterfeiting: securing the supply chain
and protecting patients, brands and strategic investments
with advanced prevention, detection and response
capabilities, proactive monitoring and identification
of suspicious patterns, smart packaging for pallets,
cases and individual items – featuring the right mix of
technologies, from Datamatrix to RFID and sensors.
• Enterprise Security: protecting customers, systems, data
and facilities based on advanced tools and technologies,
like RFID, biometrics, sensors and proactive monitoring.
• Supply Chain Management: enhancing performance
with enabling tools and technologies, process re-design
for in-transit visibility, virtual warehousing, partner /supplier
relationship management and asset tracking.
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High-Value Solutions, Real-World ValueLower and more predictable IT and logistics costs. Faster, leaner and more flexible supply chains.
Smaller inventories. More reliable and secure operations. More productive sales and service
operations. Enhanced targeting and campaign management. Improved sales force effectiveness
and productivity. Clearer, more actionable insights about customer value and behavior. Increased
responsiveness to customer needs and shifting market conditions. Increased insight into
performance. More accurate forecasting and reporting. Stronger protection against counterfeiting,
theft and diversion. Reduced operational and regulatory risk.
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Customer Visibility
• Sales & Marketing Effectiveness: creating holistic customer
views and multi-channel visibility for targeted messaging
and personalized service – based on sales force automation,
CRM strategy and alignment, process optimization, channel
mapping, CRM architecture and infrastructure, and customer
data integration.
• Business Intelligence/Analytics: enabling more effective
customer targeting and decision making through advanced
segmentation, predictive customer modeling and behavior
analysis, reporting and performance management.
We provide a full range of services – from assessment, strategic
planning and business case development, to lab testing, pilot
design and implementation, to data management and synchro-
nization, to infrastructure managed services and support.
Additionally, we have deep expertise and high-value technology
solutions and services for:
• Real-Time Infrastructure: unprecedented infrastructure flexi-
bility, scalability and processing power in the data center and
beyond – based on virtualization, adaptive computing, next-
generation scanning, and world-class servers and hardware.
• Application Management Services: from strategic planning,
advisory services and transformation; development, testing
and integration; hosting, maintenance, program management
and outsourcing; “on-demand” access to expertise and serv-
ices for Open Source, Microsoft, SAP and Unisys applications.
• Outsourcing: reliable, best practices-based outsourcing
programs that don’t sacrifice productivity, security or
performance – application outsourcing, BPO, IT outsourcing,
technology support and maintenance.
The Unisys Difference: 3D Visible Enterprise
With the Unisys 3D Visible Enterprise approach, HLS
organizations can clearly see the cause-effect relationships
between the core dimensions of their business – strategy,
process, applications and infrastructure.
The 3D-VE approach gives our clients the ability to see the
results of decisions and investments before they make them.
We use 3D Blueprints – including proven process models,
workflow templates, best practices and reusable code –
to minimize risk, reduce implementation cycles and replicate
success across business units, product lines and geographies.
We have developed many targeted, HLS-specific 3D Blueprints,
including supply chain visibility, anti-counterfeiting systems,
CRM and BI.
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Why Unisys?
Why do leading healthcare and life sciences organizations
choose Unisys as a trusted business and technology
partner for secure business operations?
• Strong, long-standing relationships and a successful track record
with leading HLS organizations
• Leadership and influence with major industry groups, standards
organizations, and research and academic institutions
• Services and solutions that are strategically on-target, highly pragmatic,
and deliver real-world results aligned to core business needs
• Deep and broad expertise in evaluating, selecting, implementing
and integrating technologies – including infrastructure, applications
and data repositories – for better data access and management
• Decades of experience creating end-to-end visibility across global
supply chains, including the world’s largest RFID-based network
• Global delivery capability with experts on the ground and consistent
processes from Asia Pacific to Latin America
• Our proven 3D-VE approach shows clients the results of decisions
and investments before they make them; plus, with Blueprints
comprising process models, reusable code and best practices,
clients decrease implementation risk and timelines
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To learn more about
Unisys and our solutions
and services for the
Healthcare and
Life Sciences industries,
visit us on the Web at:
www.unisys.com/commercial
To learn more about Unisys and our solutions and services for the
Healthcare and Life Sciences industries, visit us on the Web at:
www.unisys.com/commercial
Specifications are subject to change without notice.
© 2006 Unisys Corporation
All rights reserved.
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein
are acknowledged to be the trademarks or registered trademarks of their respective holders.
Printed in U S America 11/06
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