— I N DUS TR I A L AUTO M ATI O N S ERV I CE

ABB Ability™ Remote Insights for serviceReducing time to resolution through the power of augmented reality

ABB is embracing the power of augmented reality to bring significant improvements to field service. This new solution will simplify maintenance, reduce downtime, increase equipment effectiveness and improve safety. This allows you to expand the technical knowledge of your workforce as your personnel gain hands-on maintenance experience from ABB’s global expert support network.

Addressing resource gaps amidst demand for increased operational efficiencyThroughout the world, technological advancements are bringing modernized industrial operations to the furthest reaches of the planet.

As industry expands across remote parts of the globe, producers struggle to find skilled workers to manage and maintain these operations. In many markets, ex-perienced workers are retiring and taking their vast knowledge with them.

As businesses seek to squeeze more out of their as-sets, this introduces more opportunities for error, loss of production and unplanned downtime.

As a result, businesses must find a way to bridge these knowledge gaps with fewer resources and across greater distances.

Reimagining how we address field maintenanceABB offers a wide range of control systems, software, instruments, analyzers and devices for industrial op-erations. Regardless of your industry, chances are there is an ABB device helping ensure smooth opera-tion at your facility. As reliable as ABB devices are, all aspects of an operation are still susceptible to main-tenance issues. When an ABB device, or even a device from a third party, does require maintenance, ABB is here to help.

We strive to find increasingly innovative ways to bring continuous improvement to your operations and pro-cesses, no matter where you are. That’s why we are employing augmented reality technology:

to bring the wisdom and experience of ABB experts to you when and where you need it most.

—Benefits

Receive remote expertise • Instant access to expert diagnostic

and repair guidance - Resolve issues quickly - Improve quality of repairs - Take advantage of global ABB

network of experts

Save time • Chat instantly with remote experts

- Eliminate travel time - Accelerate problem recognition and resolution

Reduce costs • Live audio and video support

- Reduce unplanned downtime - Eliminate travel expenses

• Supports typical handheld devices such as smart-phones and tablets - Use equipment already on hand

Increase knowledge base and productivity • Transfer knowledge effectively • Improve training through visual guidance and

best-practice access• Foster collaboration • Enable fast learning for apprentices

Increase safety• Perform hands-free field maintenance• Troubleshoot issues with potentially dangerous

equipment from a safe distance • Increase accessibility for workers with permanent or

temporary physical limitations

—ABB Ability™ Remote Insights for serviceReduce time to repair with heads-up, hands-free troubleshooting

—01 ABB Ability™ Remote Insights for service is a collaborative app that improves interaction be-tween remote experts and field personnel by enabling live instruction and guid-ance that can be overlaid on live video using aug-mented reality technology.

—01

Direct connection to expert

Access topast incidents

Pictures andfiles sharing

Audiosharing

Live on-screenannotations

One wayvideo sharing

Chat with an individual or a group of experts

Global marine customerCustomer need: One of the world’s largest marine shipping oper-ators needed remote maintenance to support problem-solving and troubleshooting for its global fleet to reduce impact of main-tenance issues while at sea.

ABB’s solution: Service delivered through augmented reality greatly extended the ability of onboard maintenance technicians to address issues they would have otherwise lacked the experi-ence to diagnose and complete.

Outcome: ABB experts could diagnose issues from thousands of miles away and provide onboard maintenance crews with instruc-tions to solve problems, thereby eliminating the need for re-routes, harbor stops and associated costs.

European pulp and paper customerCustomer need: Improve the effectiveness of field service and, in turn, asset availability and productivity.

ABB’s solution: The customer’s field service engineers and ABB experts used Microsoft Hololens headsets imparted with AR technology containing maintenance strategies, documentation, guidance, access to expertise, and other ABB service best practices.

Outcome: Maintenance issues that would normally result in days of downtime for travel, troubleshooting and resolution were instead solved in hours.

—Remote expert support case studies

European mining customerCustomer need: One of Europe’s largest and most active open-pit copper mines was experiencing high numbers of equipment fail-ure due to the harsh geographic environment. Each failure resulted in an average 4-hour downtime causing losses of $100K.

ABB’s solution: ABB’s remote expert support solution allowed on-site technicians to collaborate with ABB experts remotely to repair a failed drives module.

Outcome: The audio-visual capabilities of the AR application allowed the ABB expert to see what the customer was seeing and provide them with instructions to repair the module. The repair was done in 30 minutes, thereby reducing downtime and associated costs.

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—Help us identify your needs

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How many on-site service visits have you averaged per year for the last 3 years?

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