AASP-MN News March 2014

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March 2014

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AASP News March 2014 3

CONTENTSVol. 22 No. 3

AASP of Minnesota is an association of independ-ently-owned automotive service businesses and industry suppliers dedicatedto improving the state’s auto-motive service industry andthe success of its members.

AASP News is the official publication of the Alliance of Automotive Service Providers, Minnesota, Inc. 1970 Oakcrest Ave., Suite 102 • Roseville, MN 55113 Phone: 612-623-1110 •Fax: 612-623-1122 email: [email protected] • website: aaspmn.org. All rights reserved. To keep its readers better informed, AASP News allows its columnists to fully express theiropinions. All views expressed are not necessarily those of the publication. AASP News is published by Thomas Greco Publishing, Inc. Cover ©www.istockphoto.com/somchaij .

CALENDAR OF EVENTS

April 10 & 11, 2014AASP-MN Annual Meeting & Convention

Holiday Inn St. Paul EastSt. Paul, MN

June 17, 201420th Annual AASP-MN Golf Outing

3M’s Tartan ParkLake Elmo, MN

ADVERTISER’S INDEX

For info: Contact AASP-MN at 612-623-1110 or 800-852-9071

AASP-MN BOARD MEMBERS 2013 – 2014

PRESIDENTDan Sjolseth, AAM

IMMEDIATE PAST PRESIDENTJohn Ritter, Jr., AAM

SECRETARY-TREASURER Jerald Stiele

COLLISION DIVISION DIRECTORMike Cox, AAM

MECHANICAL DIVISION DIRECTORTom Gleason

ASSOCIATE DIVISION DIRECTORKevin Martin

MECHANICAL SEATSGreg Kasel, AAMScott McClure, AAM

COLLISION SEATJoyce Weinhandl

STAFFEXECUTIVE DIRECTORJudell Anderson, CAE, AAM

OFFICE ADMINISTRATORJodi Pillsbury

MEMBERSHIP COORDINATORTom Kluver

PUBLISHED BY: Thomas Greco Publishing, Inc.244 Chestnut St., Suite 202 Nutley, NJ 07110PHONE: 973-667-6922 • FAX: 973-235-1963ADVERTISING: 800-991-1995 • [email protected]

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PRESIDENT’S MESSAGE ..............................................................4Is it Your Time?by Dan Sjolseth, AAM, AASP-MN President

LEGISLATIVE UPDATE ..................................................................5Session Starts With State in the Blackby Kevin Walli, AASP-MN Lobbyist

LOCAL NEWS ............................................................................8

NATIONAL NEWS ......................................................................10

INSURANCE I.Q. ........................................................................12Slips and Falls: Use Extra Caution in the Winter

2014 AASP-MN ANNUAL MEETING & CONVENTION REGISTRATION ..........17

FEATURE..................................................................................23Aftermarket Telematics Solutions Protect Consumer Choice by Vehcon, Inc.

PARTNERS IN PREVENTION ..........................................................25New Project Aims to Reduce VOC Emissions in Minnesota

CASH IN ON YOUR MEMBERSHIP! ..................................................26Net Driven

aaa Auto Salvage ............................6AmeriPride ......................................25Buerkle Hyundai ..............................11Inver Grove Honda / Inver Grove Toyota ......24Jack McClard ..................................6Keystone ..........................................22Maplewood Toyota ..........................8Mills Parts Center ............................4Meadowbrook Insurance..................12Morrie’s............................................5Motorwerks BMW............................16

Motorwerks Mini ............................16MWAPA ........................................14-15NAPA ..............................................7PAM’s Auto ................................................24PPG ............................................................IFCProven Force ..............................................22Rosedale Chevrolet ..........................13Roseville Chrysler Dodge Jeep Ram....4Straight & Square ............................7Toyota Group ..................................IBCUnited Fire Group ......................................OBC


AASP News4 March 2014

PresidentÕsMes-

by Dan Sjolseth, AAMAASP-MN President

Is itYOUR TIME???

From talking with a lot of shop owners, it sounds like 2013was a great year; we’re off to a great start for 2014 as well. Myterm as AASP-MN president will come to an end as of April 1. It’sbeen a wonderful experience working with the all the Board mem-bers and Judell and Jodi. Serving in this position has also openeddoors and created opportunities over the past year. If you have everserved on any committees, you know this to be true.

Some of the accomplishments we are proud of during my termare changing the imposition of the sales tax on paint and materialsfrom the wholesale to the retail level and changing the definition ofa high-value vehicle for salvage title purposes from $5,000 to$9,000. We are also getting ready for another “Get to Your Neigh-borhood Auto Repair Pro™” campaign, which has proven to be agreat program for the independent mechanical shop owner. Ifyou’re not involved in this campaign, you should call AASP-MN

today to get the latest details. January’s Race for Automotive Edu-cation raised over $8,000. This was a fun event that helps promotethe industry to the younger generation through scholarships.

Going forward, we will face many challenges. However, I’mconfident that we can overcome them, just as we have in the past,by all working together as an industry. Even though my term aspresident of our Association is coming to an end, I will still bearound serving on advisory committees and as Minnesota’s dele-gate to the AASP National Board. My hope is that you will con-sider getting involved. Check out a committee, talk to othermembers and ask questions. I know from my time serving that Ihave become a better leader by learning from other members. So Iask the question, “IS IT YOUR TIME?”

See you at the Convention April 10 and 11!


After years of battling one budget shortfall afteranother, the State of Minnesota received good newslast December regarding its budget position for theremainder of the two-year budget cycle. The latestrevenue forecast indicates that the state will actu-ally have a surplus to work with in the coming Leg-islative Session.

Under existing state law, the first portion of the“surplus” was dedicated to paying back school dis-tricts for the school aid payments which the statewithheld to balance the budget in past years. Therestoration of school aid payments will prevent bor-rowing by school districts which has contributed toadditional interest costs for local taxpayers.

During the 2013 Session, the Legislature ex-tended the sales tax to a number of business-to-busi-ness taxes. The state would now tax warehousingand storage service, telecommunications equipmentpurchases and equipment repair services.

The business community has been organizingan effort to seek the repeal of these taxes. There isan adequate “surplus” to allow for the repeal ofthese taxes and still have some positive revenue atthe bottom line.

The state will receive an updated revenue fore-cast at the end of February. The preliminary assess-ment is that the economy continues to recover andthere will be a somewhat larger surplus over thenext few years. A key task of the Legislature thisyear is to manage this positive budget news. Expectlegislators to look for some combination of repeal-ing recently-imposed taxes and avoiding long-termfinancial commitments as the best way to ensuregreater budget stability into the future.


LegislativeUp-

Session Starts With State in THE BLACK

Month Year

by Kevin Walli, AASP-MN Lobbyist

Auto 1 Car CareMaplewood

Hwy. 18 Collision CenterBrainerd

Liberty Auto GroupBloomington

NAPA Auto PartsForest Lake & Monticello

Paul’s Auto ServiceMarshall

Plymouth Tire & AutoPlymouth

Swedish MotorsHopkins

Welcome New Members!February 2014




March 2014 7AASP News


LocalNews

12th Annual Race for Automotive Education a Winner!AASP-MN recently raised over $8,000 in its 2014 fundraising

campaign to support the AASP-MN Automotive Education Fund. Themajority of that money was raised at the Association’s annual Race forAutomotive Education, held January 14 & 15 at ProKart Indoors,Burnsville, and will fund scholarships for automotive students enrolledin NATEF-certified mechanical and collision repair programs in Min-nesota.

During the course of the two-night event, 120 racers tore up thetrack in state-of-the-art European karts, reaching speeds of nearly 40miles per hour. Many fans and spectators were also on hand to cheertheir teams on. 24 teams of mechanical and collision repair shops andindustry suppliers were represented and the competition was fierce, witha difference of only 3 seconds (1st night) and 6 seconds (2nd night) be-tween first place and runner-up teams.

Trophies were awarded to the 1st place and runner-up teams. Theywere:

Tuesday, January 14 (Above, left to right):1st Place: Lancer Service Auto Care, St. PaulRunner-Up: Superior Service Center, Eagan

Wednesday, January 15 (Above, left to right):1st Place: ABRA Auto Body, Brooklyn CenterRunner-Up: Pearson Auto Body, Shakopee

AASP-MN Uniform Program Pays Impressive Rebate to Participating Members

AASP-MN recently paid members participating in the Associ-ation’s uniform program through AmeriPride Services a rebateequal to 10 percent of their purchases during 2013. In total, nearly$68,000 in rebates were distributed to 186 member shops.

To find out more about how you can save $$, compare the As-sociation’s insurance, uniform, bankcard and other programs toyour existing providers today!! A complete listing of available ben-efit programs is on page 26 of this issue of AASP News or can befound on the AASP-MN website, www.aaspmn.org.

AASP-MN’s Automotive Scholarships Up For GrabsAASP-MN is pleased to announce that it is accepting scholarship

applications from students enrolled in post-secondary automotive (me-chanical or collision) programs. Scholarship awards will be $1,000 perstudent.

Recipients must be entering the second year of a two-yearNATEF-certified automotive program in the fall of 2014. Applications




M

will be reviewed by a committee of industry representatives, withconsideration given to scholastic achievement, education and ca-reer goals, financial need and written recommendations. Applica-tions must be postmarked no later than March 31, 2014.

Applications can be submitted online at www.automotiveschol-arships.com/AASP-MN or downloaded from the association’s web-site, www.aaspmn.org. Online submissions give students theopportunity to compete for several different awards, including thoseoffered by the Global Automotive Aftermarket Symposium Scholar-ship Committee and over 20 other automotive aftermarket organiza-tions and companies. Specific requirements for each organization’sawards can be found at www.automotivescholarships.com.

The Education Fund was established in 2002 to provide finan-cial resources to support automotive students, enhance automotiveprograms and raise awareness of career opportunities in the inde-pendent automotive service industry. Since that time, nearly$146,000 has been distributed directly to students enrolled in auto-motive programs through the Association’s scholarship programand SkillsUSA competition.

Sponsorships Support 2014 Educational ProgrammingRecently, AASP-MN asked for sponsorship support from its

Associate members and other industry vendors to help support theAssociation’s education and training activities in 2014. Sponsor-ships help AASP-MN deliver the quality programs members ex-pect, and keep registration fees affordable.

To date, the following companies have made sponsorship com-mitments:

Congratulations to 2013 Winners’ Circle MembersThe Winners’ Circle recognizes and rewards AASP-MN mem-

bers for their support and participation in the Association’s activi-ties, events and benefit programs. Members earned pointsthroughout the year for their efforts as follows:

25 PointsServing on an advisory committee Recruiting a new member

20 PointsParticipating in AASP-MN preferred provider benefit programs Attending the AASP-MN Annual Meeting & Convention Participating in the Neighborhood Auto Repair Pro campaign Participating in the Race for Automotive Education

10 PointsAttending the Annual AASP-MN Golf Outing Attending any AASP-MN training seminar Attending any Body Shop SessionAttending any Mech Xchange event

Members that accumulated 100 points during the year and willreceive a FREE AASP-MN sponsored seminar in 2014 are:

4th St. Auto Repair, Inc. Duluthaaa Auto Salvage RosemountAlexander’s Import Auto Repair MinneapolisAutoworks Diagnostic & Repair WoodburyBill’s Auto Body, Inc. Forest LakeCannon Auto Repair Cannon FallsCrystal Lake Automotive LakevilleDale Feste Automotive, Inc. HopkinsDowntown Tire & Auto, Inc. HastingsGorshe Auto Service MinneapolisHighland Autostar Collision Center St. PaulHopkins Auto Body HopkinsIDENTIFIX RosevilleKennedy Transmission PlymouthLake Marion Collision LakevilleLaMettry’s Collision RichfieldLatuff Bros. St. PaulMedi-CAR Auto Repair RosemountModern Auto Care, Inc. Eden PrairiePearson Auto Body ShakopeePeter’s Body Shop St. CloudPJW Automotive, Inc. New BrightonPro-Tech Auto & Truck Repair CorcoranRick’s 36 Automotive Services StillwaterSt. Paul Automotive St. PaulSuburban Chevrolet Eden PrairieSuperior Service Center Eagan

Congratulations and thank you for your support!

Program SponsorsAASP National

AkzoNobel Performance CoatingsAuto Value Parts Stores & Automotive Parts Headquarters

Automotive Aftermarket Industry Association (AAIA)Autoshop SolutionsBill Smith Foundation

Car Bench/Infinity Laser MeasuringCARQUEST Technical Institute

Dent ImpressionsDentSmart

Keystone AutomotivePPG Automotive Finishes

WorldPac

Hospitality Sponsorsaaa Auto Parts

AAA Minnesota/IowaAeromotive Services, Inc.

AudaExploreAxalta Coating Systems

BASFCBIZ AIA

Choice Auto RentalInver Grove Ford LincolnKeystone Automotive

Lowell’s Performance Coatings/CarbenchMeadowbrook InsuranceMitchell International

Mitchell1Norton Automotive Aftermarket

O’Reilly Auto PartsPAM’s Auto, Inc.

Pro PaintSherwin-WilliamsSuburban Chevrolet



NationalNews

Automakers and Aftermarket Move To Preserve Consumer Choice In Auto Repair

Prolonged “Right to Repair” debate concludes with powerful national agreement

The Alliance of Automobile Manufacturers (Alliance), the Asso-ciation of Global Automakers (Global), the Automotive AftermarketIndustry Association (AAIA) and the Coalition for Automotive RepairEquality (CARE) have announced their collective acceptance of a na-tional agreement to ensure consumer choice in post-warranty auto re-pair, decisively ending the longstanding “Right to Repair” debate withinthe industry.

The national agreement is based on a recent law finalized in theCommonwealth of Massachusetts (Chapter 165 of the Acts of 2013).The signed Memorandum of Understanding (MOU) extends nation-wide the essential provisions for all light vehicles negotiated in the Mas-sachusetts law; it impacts all companies and organizations that arecurrently members of the signatory associations.

This national agreement ensures the Alliance, Global, AAIA andCARE will stand down in their fight on “Right to Repair” and workcollectively to actively oppose individual state legislation while the re-spective groups work to implement this MOU. In the meantime, theparties agree that further state legislation is not needed and could serveto weaken the effectiveness and clarity of the MOU.

“Automakers manufacture high-quality, innovative vehicles thatprovide strong value, safety and convenience to our customers,” saidMitch Bainwol, president and CEO of the Alliance of Automobile Man-ufacturers. “Accessible, efficient, accurate and competitively-priced re-pair and service are paramount, and franchised dealers and theaftermarket play unique and important roles in the repair process.”

“We are excited that consumers and independent repair facilitiesaround the nation will have the same access to the information, tools andsoftware needed to service late-model computer controlled vehicles asis required under the Massachusetts right to repair statute,” said Kath-leen Schmatz, president and CEO of the Automotive Aftermarket In-dustry Association. “We believe that the resulting competitive repairmarket is a win-win for car companies, the independent repair industryand most importantly, consumers.”

“Much like with fuel-efficiency economy and greenhouse gases, asingle national standard regarding vehicle repair protocols is impera-tive,” said Mike Stanton, president and CEO of the Association ofGlobal Automakers.

“A patchwork of 50 differing state bills, each with its own inter-pretations and compliance parameters, doesn’t make sense,” Stantonadded. “This agreement provides the uniform clarity our industry needsand a nationwide platform to move on.”

“Since the first Right to Repair Act was introduced in Congress in2001, CARE and the automotive aftermarket have worked to ensureour customers continue to have the right to choose where they buy theirparts and have their vehicles serviced,” said Ray Pohlman, president ofCARE. “This agreement will ensure vehicle owners will have compet-itive and quality choices in their repairs while strengthening the autorepair industry nationwide. This agreement illustrates what can happenwhen organizations focus on putting customers and consumers first.”

From Aftermarket News.com, January 22, 2014

Frequently Asked Questions about the Right to Repair National Memorandum of Understanding

Who are the parties to the MOU?The MOU is an agreement between two associations representing

the independent aftermarket, the Automotive Aftermarket Industry As-sociation (AAIA) and the Coalition for Auto Repair Equality (CARE)and the vehicle manufacturers represented by the Alliance of Automo-bile Manufacturers and the Global Automakers.

Why did AAIA and CARE take this action?AAIA and CARE have been engaged in a battle with the vehicle

manufacturers for the passage of Right to Repair since 2001. In 2012,the independent aftermarket came to agreement with the car companieson a Right to Repair law which ensured access to service information,tools and software needed to work on late model computer controlledvehicles. That law was enacted by the Massachusetts legislature in late2013. As part of the agreement, AAIA, CARE, the Alliance and Globalbegan negotiations to develop an MOU that would ensure that the newlaw in Massachusetts would apply across the country and which washoped would end the expensive and often contentious state-by-stateRight to Repair battles.

What will the MOU accomplish?Under the MOU, the car companies agree to abide nationwide with

the requirements of the Massachusetts Right to Repair law that was en-acted in December of 2013. Specifically, the car companies will be re-quired to:

• Immediately make available to consumers and the independent vehicle repair industry on “fair and reasonable terms,” the same tools, software and repair information that they make available to their franchised dealers.

• Beginning with the 2018 model year, establish web sites or “clouds” that will contain the same information and software that dealers have access to as part of their proprietary tools.

• Car companies provide access to the vehicles diagnostic computers using a standardized vehicle interface that meets either the Society for Automotive Engineers (SAE) J 2534 or International Standards Organization (ISO) 22900 standards.

How would a repair shop or car owner take action against a carcompany that fails to comply with the MOU?

Should a consumer or repair shop be unable to obtain information,software or a tool from an automaker, the complaining party would firstbe required to contact the car company either directly or through theNational Automotive Service Task Force to request access to the infor-mation, tool or software. A car company has 30 days to respond to thisrequest. If the shop or consumer are still not satisfied, then the individ-ual or shop can take the issue before a Dispute Resolution Panel (DRP)established under the MOU. The DRP would be comprised of two in-dividuals appointed by the automakers and two appointed by CAREand AAIA. The panel also would be comprised of a fifth individual, un-affiliated with either the car companies or the aftermarket, that wouldbe agreed upon by all four parties and would chair the DRP. If the dis-pute cannot be resolved amicably, the panel will make a ruling based onthe terms of the MOU.

What is the difference between the MOU and a law?The MOU is a voluntary agreement that does not have the weight

of law behind it. Therefore, under the MOU, an independent shop notlocated in Massachusetts would not be able to take legal action againsta car company for failing to abide by the terms of the MOU. However,it is hoped that since the MOU is based on a law in place in Massachu-setts, car companies will abide by the voluntary agreement for the other49 states.

Does the MOU cover all vehicles?The MOU applies to all automobiles under 14,000 pounds with

the exclusion of motorcycles. It is hoped that groups representing the in-dependent heavy duty repair industry will be able to negotiate a similaragreement with trade associations representing heavy duty truck man-ufacturers.



How does the signing of the MOU impact federal and state Rightto Repair legislative efforts?

AAIA and CARE have agreed to work on implementation of theMOU through 2018 and to oppose other state efforts while the after-market and car companies implement the MOU. While AAIA andCARE would prefer a Right to Repair law, both groups believe thatsuch a lobbying effort would take years to accomplish as well as sig-nificant resources. All groups felt that both the aftermarket and con-sumers would benefit more by devoting its resources to implementinga voluntary agreement.

What happens if the automakers do not comply with the MOU?Should the car companies fail to comply with the terms of the

MOU, AAIA and CARE will notify the vehicle manufacturer that theyare pulling out of the MOU and will be resuming Right to Repair leg-islative efforts both on the federal and state level.

What happens now?Now that all four trade groups have signed on, every vehicle man-

ufacturer must sign individual letters pledging to comply with the termsof the MOU. If every car company does not sign the pledge, the MOUis not considered in effect.

American Jobs for America’s Heroes Campaign Makes it Easy and Free to Hire National Guard and Other Vets

The National Guard and other military branches are laying off sol-diers at all ranks because of downsizing. The Army National Guard islikely to reduce between 15,000 and 35,000. The US Army may lose80,000 or more. There will be thousands more veterans looking for jobsin addition to those veterans currently looking.

Hiring National Guard members and other veterans creates realbenefits for your company, your community and veterans and their fam-ilies. The nonprofit American Jobs for America’s Heroes (AJAH)campaign gives you free, direct access to highly-trained National Guardmembers and other vets who are transitioning to civilian jobs.

“Guard members bring tremendous skills and teamwork values tothe workplace – they’ve had years of training at government expense inareas that are very relevant to civilian employment,” said Steve Nowlan,campaign director. “Guard members are committed to continuous eval-uation and self-improvement so they naturally fit into high-performanceorganizations and get the job done right,” he continued.

The Guard trains in 107 occupational specialties. Most membershave put this training to work in high-stress situations ranging from dis-aster relief to combat situations. They are disciplined, reliable and drugfree. Guard members are focused on continuous learning and improve-ment so they excel in advanced job training.

In the AJAH campaign, your free job postings flow directly to Na-tional Guard and other military employment counselors in the stateswho work one-on-one with candidates to match them to your job re-quirements. These counselors help you understand how military train-ing and experience translates to your civilian requirements.

You can watch a five-minute video about the campaign -www.CenterForAmerica.org/video.html - and then visit the website atwww.CenterForAmerica.org to register online in five minutes. A cam-paign counselor will contact you to set up your posting and answer ques-tions. All services are free. More than 1,000 employers are alreadyparticipating.

Questions? Contact Steve Nowlan, Center for America, at (201) 513-0379 or [email protected].

Month Year


This morning, I looked at the extendedweather forecast and saw we will have an-other week of extreme cold and on-again,off-again snow. The first positive thing thatcomes to mind is that with all the stalls andfender benders that I have seen, businessshould be good for all the members ofAASP-MN!

With winter also comes the increase ofone of the more common causes of acci-dents in the workplace: Slips and falls. Thiscan be a dual concern not only for yourworkers’ compensation, but also for yourgeneral liability. By taking a proactive ap-proach, you could save thousands of dollarsin potential claims.

A recent study by the Wisconsin Bu-reau of State Risk Management has identi-fied trips, slips and falls as one of the topfive causes of workers’ compensationclaims in the last six years. The chances ofslipping increase with the wet surfaces inthe shop and entry way, and also the ice inthe parking lot. These are definitely pre-ventable with proper footwear and a littleextra caution. Keeping work surfaces as dryas possible and keeping walkways well litand free of clutter will go a long way in pre-venting slips and falls by employees.

If you have a customer that slips andfalls at your shop, in most cases you wouldhave coverage. The policy has a coveragecalled Medical payments that would pay re-gardless of negligence for minor injuries re-sulting from a slip and fall. If it can beproven that you were negligent in the main-tenance or snow removal of your parking lotor sidewalks, or the housekeeping of yourinside customer area, the customer couldmake a liability claim against you. If yourshop has an after-hours key drop, make sureit is well lit and clear of any obstacles.

While these accidents are bound tohappen in a cold Minnesota winter, a littleprevention goes a long way in reducing thenumber and severity of the claims. Thislooks good when it comes time to marketyour insurance renewal and can lead tomore favorable pricing. If you have ques-tions or wish to discuss this topic further,give Dennis Spindler a call at (763) 549-2238.


Insurance

Slips and Falls: Use Extra Caution in the Winter

CBIZ AIA and its affiliated partnerswould like to welcome the following

new clients:

Belgrade Tire & AutoBelgrade

Coon Rapids CollisionCoon Rapids

NAPA Auto PartsForest Lake

Phil’s Quality AutomotiveCorcoran



In July 2012, the Alliance of Automotive Service Providersof Minnesota introduced an insurance program that addressesthe unique needs of the garage-oriented businesses that make upits membership. Since 2012, the program has grown to include101 AASP-MN insurance accounts. As a member of AASP-MN,here’s what you could be missing by not taking advantage of thisprogram:

Sponsored by CBIZ AiA and United Fire Group (UFG), incooperation with AASP-MN, members or associate members ofAASP-MN can enjoy broad insurance coverage through UnitedFire Group’s GaragePro® program. Qualified members enjoy aspecial discount, as well as an all-lines safety group dividend,based on the overall loss experience of the program. Broad cov-erage includes:

• Mechanics’ errors and omissions,• Business income, and• Property of others and personal effects.

United Fire Group specializes in commercial lines cover-age with approximately 87.5 percent of its business concentratedin commercial lines accounts. UFG prides itself on developing

and maintaining strong business relationships. Assistant VicePresident and Great Lakes Region Marketing Manager Pat Kanecomments, “United Fire Group enjoys a solid relationship withAASP-MN and its members. Through our AASP-MN InsuranceProgram, we are privileged to insure some of the finest auto re-pair businesses in the state. When a business makes the com-mitment to belong to a strong association like AASP-MN, it tellsthe underwriter that this shop is committed to being a leader intheir industry.”

AASP-MN Executive Director Judell Anderson said, “In2013, AASP-MN achieved 94 percent retention and membershipgrowth of over 6.5 percent. The growth was fueled in large partby the success of the Association’s insurance programs withCBIZ AiA, Meadowbrook Insurance and UFG.

“UFG, the newest of AASP-MN’s insurance providers, of-fers AASP-MN members enhanced property/casualty coveragewith upfront discounts and dividend opportunities,” she added.“This program is specifically tailored to member needs and isextremely competitive in terms of coverage and price.”

For more information about UFG, visit unitedfiregroup.com.

SpecialAdvertising Sec?

Insuring Your Success








I M P R O V N GI Y O U R O D D S

2014 AASP-MN Annual Meeting & Convention

April 10 & 11HOLIDAY INN ST. PAUL EAST

2201 BURNS AVE.(I-94 & MCKNIGHT RD.)ST. PAUL, MN 55119

Thursday, April 101:00 – 3:00pm Peer-to-Peer Networking & Roundtable Extravaganza, facilitated by AASP-MN members 1:00 – 4:30pm Advanced Technology Vehicles: Service & Maintenance, Jerry Baarson, CARQUEST1:30 – 4:30pm Lip Service: First Class Telephone Skills, Margie Seyfer, Impact Presentations 3:15 – 4:15pm Aftermarket Telematics: Separating Fact from Fiction, Scott Luckett, AAIA3:15 – 4:45pm Ignite the Internet, Danny Sanchez, Autoshop Solutions 3:15 – 5:00pm X-Ray Estimating: An Ace Up Your Sleeve for Performance Improvement, Mark Mueller, PPG4:30 – 6:30pm Happy Hour & Vendor Showcase7:00 – 9:30pm Industry Reunion & Casino Royale

Friday, April 117:30 – 11:30am I-CAR Vehicle Technology & Trends 2014 (NEW14), Mitch Becker7:30 – 11:00am Practical Lab Scope Use and Setup, Jeff Masterman, Standard Motor Parts 8:00 – 11:00am Selling from the Inside Out, Margie Seyfer, Impact Presentations 8:00 – 11:00am Stand Out! Differentiate or Disappear, Larry Mersereau, Promo Power9:00 – 11:00am Collision Center Parts Management, Tim Ronak, AkzoNobel 11:00 – 11:30am Vendor Showcase11:30am – 1:30pm Lunch & Keynote Address, “Still Standing: The Story of SSG John Kriesel”1:30 – 3:30pm Structural Repairs & New Vehicle Design, Craig Totten, Car Bench/Infinity Laser Measuring1:30 – 3:30pm Competing in a Consolidated Marketplace, Tim Ronak, AkzoNobel1:30 – 3:30pm Taking Charge of Your Life & Business, John Branstad, Leadership by Design1:30 – 4:30pm Start Your Marketing Machine!, Danny Sanchez, Autoshop Solutions


Peer to Peer Roundtable & Networking Extravaganza (All)1:00 – 3:00pm, Thursday, April 10Facilitated by AASP-MN Member ExpertsBack by popular demand, attend this interactive session to get ideas, ask questionsand meet and learn from your peers. You’ll have the opportunity to participate intwo roundtable discussions and meet one-on-one with at least a dozen fellow shopowners/managers. Choose from the following topics:• Biggest Mistake You Ever Made in Business – facilitated by Scott McClure & John Ritter, Jr.• Finding & Keeping Employees – facilitated by Wayne Watson & Joyce Weinhandl• Marketing Tips – facilitated by Mike Cox & Tom Gleason• Best Thing You Ever Did in Business – facilitated by Dan Sjolseth & Matt Feehan

Lip Service: First Class Telephone Skills (All) 1:30 – 4:30pm, Thursday, April 10 Presented by Margie Seyfer, Impact PresentationsSponsored by WorldPacYou’ll come away with new insights on how to manage your phone more effec-tively; receive customer service tips from shop owners and service advisors acrossAmerica; and be more alert to word choices that energize and de-energize yourcustomers. Attend this session to learn how to:• Use your telephone to win customers over• Take the first 10 seconds of a call and turn it into a “Wow” moment for the customer

• Place callers on hold so they like it• Handle a ringing phone when a customer is right in front of you• Use the right word choices and why they matter in creating a perception that results in retaining loyal customers

Aftermarket Telematics: Separating Fact from Fiction (All)3:15 – 4:15 p.m., Thursday, April 10Presented by Scott LuckettSponsored by Automotive Aftermarket Industry Association (AAIA)As vehicle manufacturers increasingly build telematics devices into vehicles, cus-tomers will increasingly be reminded to return to the OEM dealership for mainte-nance and repairs. The independent aftermarket clearly cannot sit by and donothing while the OEMs deploy this strategy. Attend this session to learn aboutpossible aftermarket strategies and solutions to the threat of embedded telemat-ics. • Activities within the aftermarket industry that will protect the consumer’s right to choose where their vehicle data goes• The value of telematics data and how the aftermarket can mine the data for increased sales and service opportunities• Current market conditions and assessment of the rate of growth for OE and aftermarket telematics technology

Ignite the Internet (All) 3:15 – 4:45pm, Thursday, April 10 Presented by Danny SanchezSponsored by Autoshop SolutionsControl the power of the Internet and bring more leads into the bays. This power-ful Internet marketing course gives shop owners and managers a working knowl-edge of marketing through the Internet and electronic media. Shop owners gainin-depth knowledge about the most important and growing marketing tool available– the Internet – and they will leave with step-by-step instructions on how to builda successful Internet-based marketing campaign. This course covers:• Website design• Search Engine Marketing (SEM)• Search Engine Optimization (SEO)• Analytics• Pay Per Click• Search Engine Performance• And more!

X-Ray Estimating: An Ace Up Your Sleeve for Performance Improvement (Collision)3:15 – 5:00 p.m., Thursday, April 10Presented by Mark MuellerSponsored by PPGFifty percent of the average shop’s business has very little margin for error andcan be a significant drag on cycle time performance. X-Ray Estimating is an ap-proach that changes the estimating paradigm and can take repairs that spenddays at the shop and, in some instances, allow them to be completed in just afew hours. Shops that have been exploring this approach have experienced sig-nificant performance gains. The approach is similar to X-Ray Repair Planning,with its objective of identifying all damage prior to production. But X-Ray Esti-mating is completed in vehicles that can be returned to the road while parts areacquired, and in many cases, paint operations completed, allowing the customerto wait while repairs are done. In this session, we will cover best practices fromseveral successful implementations of the X-Ray Estimating approach:• How this approach differs from conventional estimating and X-Ray Repair Planning• How to develop your culture and design the X-Ray Estimating process• System design options within X-Ray Estimating to broaden performance improvement opportunities• Streamlining the administrative management of the X-Ray Estimating process• Qualifying and selecting the appropriate vehicles to put into the X-Ray Estimating process• How to effectively market X-Ray Estimating to consumers and insurers

Selling from the Inside Out (All) 8:00 – 11:00 a.m., Friday, April 11Presented by Margie Seyfer, Impact PresentationsSponsored by WorldPacThis training will help you learn how to sell service and products based on cus-tomer personality styles. Participants will explore the “driving force” of the fourwidely-diverse personality styles. In addition, you’ll learn to use personality-spe-cific wording while interacting with customers, resulting in higher sales and cus-tomer retention.

People are different from one another. Your customers appreciate a serviceprovider who can communicate with them based on their needs and goals,rather than your own: • Learn more about your own behavioral style and how it may interact or conflict with another style• Listen for clues to identify customer styles • Identify key motivators each personality style needs in order to buy - and fears which cause them not to buy• Develop competencies in a variety of selling situations

Stand Out! Differentiate or Disappear (All)8:00 – 11:00 a.m., Friday, April 11Presented by Larry Mersereau, Promo PowerSponsored by the Bill Smith FoundationWhy should I choose you? In a tight economy, people need good reasons, andthis program will help you give it to them. Every prospect and everycustomer…at every point of contact…needs to be convinced that you are theonly automotive repair and service company they should even think about doingbusiness with. In this lively session, we’ll take a hard look at each step in the re-lationship-building process, with an eye on getting maximum results fromstretched budgets and resources. From now on, every point of contact, frommarketing at the front counter to the work done in the bays, will position you asthe only car care provider your customers and prospective customers wouldeven want to consider.

Takeaways: • The Brand Ladder - 7 steps from ‘total stranger’ to ‘evangelist’ (you know, ‘key throwers’!) • Positioning strategies made simple to help you stand out from the crowd • Five Traits of a Sales Superstar - the difference between estimates and sales

M A N A G E M E N T

Seminars


Collision Center Parts Management (Collision)9:00 – 11:00 a.m., Friday, April 11Presented by Tim RonakSponsored by AkzoNobel Performance CoatingsThis is a detailed review of the overall impact the organi-zation of parts management has on the collision repairbusiness. The focus is on minimization of cycle time de-lays due to incomplete or poorly processed parts orders.Attendees will receive a sound overall parts-managementstrategy and will be provided with several takeaway formsand tools that can aid in implementing the program uponreturn to their businesses. The seminar features provenways to:• Minimize cash tied up in parts inventory • Implement effective ordering and return strategies• Manage payable invoicing• Improve parts storage

Competing in a Consolidated Marketplace (Collision)1:30 – 3:30 p.m., Friday, April 11Presented by Tim RonakSponsored by AkzoNobel Performance CoatingsThis session will focus on the most current consolidationactivity within the collision industry. Comparison to otherindustries that have experienced consolidation will bemade to identify strategies that were successful withinthose industries when consolidation reshaped the busi-ness model. Participants will have a better understandingof how to navigate in this consolidating environment andgain insight into survival strategies. • Pace and growth of consolidation within the US market• The path consolidation may take and the impact onthe industry at-large• How other industries have reacted to consolidation• Industry trends that create niche business opportunities to thrive in the consolidating world

Taking Charge of Your Life & Business (All)1:30 – 3:30 p.m., Friday, April 11th Presented by John Branstad, Leadership by DesignSponsored by AASP NationalIt has been said, “We’d better pay attention to the future,because that’s where we’re going to spend the rest of ourlives.” The foundation for success, either personally orprofessionally, is a clear picture of where one is going,and what you want the end result to look like, even thoughthere is no end. This workshop will help you develop a vi-sion for where you want to go and/or what you want to be-come.

Start Your Marketing Machine! (All)1:30 – 4:30 p.m., Friday, April 11th Presented by Danny SanchezSponsored by AutoShop SolutionsOver the past five years, the automotive industry has ex-perienced a complete change in advertising trends. Thisseminar will bring the shop owner up-to-date on currentmarketing techniques and prepare them for future trendsand changes yet to come. Using proven techniques, thisseminar will help shop owners build a marketing plan thatincludes internal, external, print media, Internet & elec-tronic media, CRM and a “word of mouth” advertisingcampaign. Danny will walk you through the process of:• Identifying your target market• Identifying and analyzing competitors• Building an effective marketing plan to get more cars in the bay

T E C H N I C A L

SeminarsAdvanced Technology Vehicles: Service & Maintenance (Mechanical)1:00 – 4:30 p.m., Thursday, April 10 Presented by Jerry BaarsonSponsored by CARQUEST Technical Institute Advanced technology vehicles, including hybrids, continue to be the fastest-growing segmentof new vehicle sales. Although many components of the hybrid powertrain are covered by thefederally-mandated emission warranty, there are numerous opportunities for service andmaintenance on hybrid vehicles. While many of the seemingly simple maintenance servicesfor hybrid vehicles appear similar to those of a conventional vehicle, these services, if per-formed incorrectly, can negatively impact fuel economy or even cause catastrophic damageto expensive vehicle systems. The purpose of this course is to help increase your share ofthe advanced technology vehicle market, without the costs or risks involved in servicing high-voltage components. This course covers:• Getting to know the hybrid vehicle owner – an important aspect for profitably marketing hybrid vehicle service • Correct maintenance procedures for the most common, and most problematic, hybrid vehicles on the road today• Most common service procedures unique to hybrid vehicles• Testing techniques to isolate component failures

Practical Lab Scope Use and Setup (Mechanical)7:30 – 11:00 a.m., Friday, April 11Presented by Jeff Masterman, Standard Motor Products Sponsored by Auto Value Parts Stores and Automotive Parts Headquarters While a scan tool is essential to diagnosing a vehicle, there comes a point in the diagnosiswhere a scan tool falls short. Quite often, the next step involves a lab scope. A lab scope canbe a very powerful tool if you know how to use it properly. It can be used to measure manydifferent signals and quickly determine if they are present and if they are correct. Propersetup of the scope is critical for obtaining an accurate pattern that will assist in diagnosis. Var-ious scopes execute functions in their own unique way, and many of those will be covered inthis class. The goal of this class is to teach the attendee the benefits of scope usage, theproper set up of a lab scope, characteristics of different scopes and techniques to be used.You will learn a problem-solving, practical approach to using a scope which can be applied toany brand of tool. This class will focus on:• How to set a scope’s time base, voltage or amperage setting, and when to use a trigger• Specific applications of scope diagnosis, including CMP-CKP sync, ignition misfire, fuel injector operation, low power, engine mechanical and other components • Waveform analysis• Multiple case studies to demonstrate proper scoping scenarios and techniques

I-CAR Vehicle Technology & Trends 2014 (NEW14) (Collision)7:30 – 11:00 a.m., Friday, April 11Presented by Mitch BeckerEnhanced vehicle technology, lightweight construction materials and safety aids continue togain ground as fuel economy standards evolve and technology continues to advance. Manyof these new features and conveniences will soon be standard in new model vehicles. For re-pairers, these changes require knowledge and command of new technology and trends. ThisI-CAR course provides an “auto show view” of vehicles that will soon be commonplace inmany repair facilities and delivers information that technicians need to get ahead of the curve.This course covers:• Trends and industry influence• North American, Asian and European vehicle makes• Continuing trends and possibilities

Structural Repairs & New Vehicle Design (Collision)1:30 – 3:30 p.m., Friday, April 11Presented Craig TottenSponsored by Car Bench/Infinity Laser MeasuringFuel economy requirements and safety standards have led to today’s vehicles being built withdifferent build geometries, and using exotic construction materials such as advanced, high-strength steels, aluminum and carbon fiber. This presentation will focus on what thesechanges in vehicle construction mean to the structural repair process for collision-damagedvehicles, as well as the impact of these exotic materials on the technician and shop safety.Topics will include:• Differences in straightening techniques • Equipment requirements• Part replacement considerations to maintain vehicle safety standards


A C C O M M O D A T I O N S

Social Hour & Vendor Showcase4:30 – 6:00 p.m., Thursday, April 10 & 11:00 – 11:30 a.m., Friday, April 11 You’ll have the opportunity to visit AASP-MN’s Program and Hospitalitysponsors. This is your chance to catch up on the latest and greatest inproducts and services, make some new contacts or get answers tothose questions that you haven’t found the time to pick up the phoneand ask, all in a fun and relaxing setting.

Industry Reunion & Casino Royale7:00 – 9:30 p.m., Thursday, April 10Casino Royale sponsored by Dent Impressions(Additional charge of $35)Become the High Roller you’ve always wanted to be at AASP-MN’sIndustry Reunion & Casino Royale on Thursday evening, April 10!You’ll enjoy food stations and a cash bar as you network, socializeand enjoy the evening with members of AASP-MN and other industryprofessionals. Choose between Black Jack, 3 and 4 card Poker, RedDog and more as you wager your “casino money” in hopes of havingenough at the end of the night to bid on valuable prizes. Bet on agood time - you can’t lose!

Lunch & Keynote Address: “Still Standing: The Story of SSGJohn Kriesel”11:30 a.m. – 1:30 p.m., Friday, April 11th Sponsored by Keystone Automotive, PPG & DentSmartIn 2006, John Kriesel was nearly blown to shreds by a 200-poundroadside bomb in the parched sands of Iraq. Battlefield angels inarmy uniforms kept him breathing long enough to reach a field hospi-tal. He died three times, was shocked back to life and somehow sur-vived through four hospitals, 35 surgeries and months of recovery. Helost both legs and suffered numerous other major injuries, but it wasthe loss of two close friends that hurt the most.

The guy who wasn’t supposed to sur-vive and was told he probably wouldbe in a wheelchair the rest of his lifewalked out of Walter Reed ArmyMedical Center after nine months. In2010, he was elected to the Min-nesota House of Representatives,where he was not afraid to speak hismind and challenged even within hisown party, but decided not to seek re-election in 2012.

Today, John serves veterans in Anoka County and enjoys being a fre-quent voice on KFAN Radio. He continues to share his upbeat, moti-vational message with students, corporate executives, veterans andothers. He is a beacon illuminating positive thinking to anyone whowill listen. “You are not going to get blown up by a roadside bomb, butat some point you will face hardship - physical or emotional,” he as-serts, “and you can deal with it.”

Make yourself at home in one of the 193 rooms at Holiday Inn St. PaulEast. Rooms feature pillow top beds and refrigerators. Complimentarywired and wireless Internet access keeps you connected, and satelliteprogramming provides entertainment. Conveniences include safes anddesks, as well as phones with voicemail.

Be sure to enjoy the recreational amenities, including an indoor pool,spa tub, fitness facility, arcade/game room and billiards or grab a biteto eat at the hotel's restaurant, which features a bar, or stay in and takeadvantage of room service (during limited hours).

Make your hotel room reservationsby calling (651) 731-2220. Be sureto tell the reservationist you arewith the AASP room block.

Reservations must be received by March 21, 2014 to guarantee

the rate of $89!

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Company: ______________________________________________ Name: ______________________________________________________Address: ____________________________________________________________________________________________________________City: ___________________________________________________________________ State: ________________ Zip:____________________Phone: ______________________________ Fax: ____________________________ Email:__________________________________________

*Includes lunch on Friday. †I-CAR Class cannot be included in package options. See separate pricing below. Package Price: = $ ____________________

I-CAR Vehicle Technology & Trends 2014…… _____ @ $105 Member/$125 Non-Member ea. ................................ = $ ____________________(Lunch not included; see optional tickets below)

Please indicate the sessions you plan to attend:Thursday, April 10_____ 1:00 – 3:00 p.m. Peer-to-Peer Roundtable Extravaganza (All)_____ 1:00 – 4:30 p.m. Advanced Technology Vehicles: Service & Maintenance (Mechanical – Technical)_____ 1:30 – 4:30 p.m. Lip Service: First Class Telephone Skills (All) _____ 3:15 – 4:30 p.m. Aftermarket Telematics: Separating Fact from Fiction (All) _____ 3:15 – 4:30 p.m. Ignite the Internet (All – Management) _____ 3:15 – 4:30 p.m. X-Ray Estimating: An Ace Up Your Sleeve (Collision – Management)_____ 4:30 – 6:00 p.m. Happy Hour & Vendor Showcase (All)_____ 6:30 – 9:00 p.m. Industry Reunion & Casino Royale (All)

Friday, April 11_____ 7:30 – 11:00 a.m. I-CAR Vehicle Technology & Trends 2014 (Collision – Technical) _____ 7:30 – 11:00 a.m. Practical Lab Scope Use & Setup (Mechanical – Technical) _____ 8:00 – 11:00 a.m. Selling from the Inside Out (All – Management) _____ 8:00 – 11:00 a.m. Stand Out! Differentiate or Disappear (All –Management)_____ 9:00 – 11:00 a.m. Collision Center Parts Management (Collision – Management) _____ 11:30 – 1:30 p.m. Lunch & Keynote Address: “Still Standing” (All)_____ 1:30 – 3:30 p.m. Structural Repair & New Vehicle Design (Collision – Management) _____ 1:30 – 3:30 p.m. Competing in a Consolidated Marketplace (Collision – Management)_____ 1:30 – 3:30 p.m. Taking Charge of Your Life & Business (All – Management)_____ 1:30 – 4:30 p.m. Start Your Marketing Machine (All – Management)

Optional Tickets:Industry Reunion & Casino Royale, Thursday, April 10, 7:00 – 9:30 p.m. _____ @ $35 ea……………………...............= $ ____________________Lunch & Keynote Address, Friday, April 11, 11:30 a.m. – 1:30 p.m. _____ @ $20 ea……………………........………..… = $ ____________________

(Note: Lunch is included with all full-day registrations on Friday)Total: $ ____________________

Payment Options:_______Check payable to AASP-MN_______Credit Card (Visa, MasterCard & Discover accepted)Credit Card Number: _______________________________________________________ Expires: ___________________________________Billing Zip Code: ________________________________________ Today’s Date: _________________________________________________Signature: __________________________________________________________________________________________________________

Housing: Make your hotel room reservations by calling (651) 731-2220. Be sure to tell the reservationist you are with the AASP room block.Reservations must be received by March 21, 2014 to guarantee the rate of $89!

Return with payment to: AASP-MN / 1970 Oakcrest Ave., Suite 102 / Roseville, MN 55113Phone: 612-623-1110 or 800-852-9071 / Fax: 612-623-1122 / Email: [email protected]

Cancellation policy: Refunds require 48 hours notice.

R E G I S T A TR I O N F O R M

Package Options† Early Bird Pricing (Before 3/27/14) Standard Pricing (After 3/27/14)1 1/2-day package* $200 Member/$225 Non-Member ea. $250 Member/$275 Non-Member ea.One-day package* $150 Member/$175 Non-Member ea. $175 Member/$200 Non-Member ea.1/2-day package $85 Member/$110 Non-Member ea. $100 Member/$125 Non-Member ea.




To learn more about telematics, attend Scott Luckett’s seminar at the 2014 AASP-MN Annual Meeting & Convention.

Each year, thousands of cars roll off man-ufacturing lines. Today, most include embed-ded telematics systems (like OnStar) standardor as an option. Over time, this will enableoriginal equipment manufacturers (OEMs) to“own” consumers. This presents a significantthreat to automotive aftermarket companies.

A car’s brake light goes on. The onboardcomputer sends notice to the local dealership’sservice department. An email is triggered, re-minding the consumer to get their brakeschecked. No response? A discount goes out,incentivizing the consumer to come in. All au-tomated. All locking the aftermarket out frominteracting with the consumer at the moment ofchoice.

The vehicle service market is estimated tobe worth about $1.8 trillion annually. This sumwill become increasingly difficult for after-market service providers to tap into as OEMsgain control of vehicle data.

“The growth of embedded vehicle con-nectivity systems by auto manufacturers is atangible threat to the aftermarket automotiveservice and parts industry,” says Scott Luckett,Chief Information Officer for the AutomotiveAftermarket Industry Association (AAIA)based in Bethesda, MD. He adds, “the after-market industry must develop effective ‘con-nected car’ alternatives to assure that drivershave a real choice when it comes to auto re-pairs, maintenance and parts.”

Luckily for the aftermarket, most OEMsystems bear a three-part price to the con-sumer: cash, as many systems have monthlyor annual fees; control, as consumers’ rights totheir data gradually erode; and choice, as con-sumers may get a better deal by going else-where for service.

The key to the aftermarket’s future is totap into the consumer’s desire for choice – peo-ple like options and Americans hate thethought of being manipulated. If it can tap intoconsumers’ desire for choice while also savingthem cash, then the automotive aftermarketwill have a winning solution.

There are several solutions availabletoday. They fall into two camps mostly: Hard-ware-based systems and smartphone-based so-lutions.

Hardware-basedsystems include theProgressive “Snap-shot” dongle. Thehardware deviceplugs into the vehiclediagnostic port and

keeps track of mileage, and how often thedriver slams the brakes. Verizon Telematicsalso has a hardware-based system called In-Drive for driving data, vehicle diagnostics, in-cident alerts, roadside assistance and stolenvehicle location.

The aftermarket could partner with theseexisting hardware options, or create their ownversion of a dongle to access consumer data.However, hardware-based systems can becostly to operate because they involve manu-facturing, distribution and connectivity charges.

Smartphone-based solutions are lesscostly to initiate and maintain, and enable im-mediate two-way communication with con-sumers. One example is Vehcon Inc.’ssmartphone application. Vehcon is able to pro-vide accurate odometer readings and where acar operates, critical components for routinemaintenance and parts replacement, featuresthat hardware plug-ins can’t provide reliablyor affordably.

Vehcon’s app has no hardware costs, pro-vides real-time car and consumer data, enableslocation-based offers and works on every car.This enables the right offer, at the right time, inthe right place. At a lower cost.

Three areas of concern for aftermarketproviders to consider are implementation,transparency and privacy.

For consumers to use a hardware-basedproduct, implementation must be easy. Plug-in systems are reliant on consumers to in-

stall. With smartphone solutions, however,after a consumer downloads a smartphone ap-plication, they are enrolled in data collectionalmost immediately.

In terms of transparency, if the aftermar-ket partners with an existing hardware-basedsolution, both companies need to alert con-sumers that their data is now going to an addi-tional party. The smartphone app, by verynature of requiring a download, is assured con-sumer approval.

Consumers are also wary of overt inva-sions of privacy. Plug-ins capture driver be-havior like speed and hard stops and starts,which can be seen as invasive “tracking de-vices.” Smartphone solutions like Vehcon’s donot chronicle the driver’s every move. Theyoffer all the data that aftermarket serviceproviders need to make smart business deci-sions and target customers without overly in-vading the privacy of the driver.

There’s no need to fear the potential OEMlockout of the aftermarket if automotive after-market service providers proactively addressthe issue today. Whether you are considering ahardware-based system or a smartphone-basedsolution, building a consumer base and behav-ior takes time. Each auto services providershould be exploring its options today to betterprepare for tomorrow.

ABOUT VEHCON, INC.Vehcon Inc. extracts data from vehicles usingsmartphone technologies, enabling consumersto lower the total cost of vehicle ownership.The company’s patent-pending solutions cap-ture predictive data, such as odometer readings

and area of oper-ation, and providea platform forcommunicatingoffers from itsmarketing part-

ners back to the consumer. Founded in 2012by innovators in vehicle telematics, mobiledata analytics and mobile applications, VehconInc. is headquartered in Atlanta, GA. For moreinformation, visit www.vehcon.com.


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AFTERMARKET TELEMATICS SOLUTIONS PROTECT CONSUMER CHOICE

image © www.istockphoto.com/bwancho





Partners inPrevention

The Minnesota Pollution ControlAgency (MPCA) is looking for smallbusiness partners interested in reducingemissions of certain chemicals at their fa-cilities.

As knowledge about the harmful ef-fects of air pollution grows, the EPA tight-ens federal air quality standards. This hashappened several times in recent years. Iflevels of specific pollutants are too high,Minnesota may fall out of compliancewith the federal standards, which couldtrigger costly regulatory requirements forbusinesses and local governments.

Minnesota is trying to be proactiveand prevent getting into this situation.During the 2013 legislative session, theLegislature appropriated about $320,000to help small businesses reduce theiremissions of volatile organic chemicals(VOCs). The Small Business Environ-mental Assistance program at the MPCAand MnTAP (the Minnesota Technical As-sistance Program) at the University ofMinnesota are working together to pro-vide outreach and assistance to businesseswho want to reduce VOCs.

VOCs are emitted from many indus-trial and commercial processes, includingpainting, parts washing, printing andfiberglass processing. When VOCs are re-leased into the atmosphere, they arechemically transformed into smog, aharmful air pollutant.

How can your shop help keep Min-nesota’s air safe and healthy?

At mechanical and collision repairshops, the most common VOC emissionsare from paint, thinner and parts washers.Switching to waterborne paints wouldhave a large impact on the amount ofVOCs at your shop, but smaller changescan have an impact, too. Consider

New Project Aims to Reduce VOC Emissions in Minnesota

switching to an aqueous parts washer. Explore using low-VOC cleanup solvents. And haveyour painters attend annual refresher training – painting efficiently is a skill and one worthinvesting in.

You can reduce your VOC emissions from sources that aren’t directly related to me-chanical and collision repair, too. VOCs are released when fuels are burned for heat or usedto power engines in cars, trucks, lawn mowers, snow blowers and recreational equipment.Making sure the weather stripping on overhead doors is in good shape means shop heatershave to run less often. If you get regular deliveries from the same source, work on ways tostreamline the deliveries and minimize the miles driven by the delivery truck. Replacingpart of your lawn with shrubs and perennial plants will reduce the VOC emissions frommowing the lawn – and possibly relieve you of that particular chore!

There are more VOC reduction ideas on the project webpage atwww.pca.state.mn.us/hfh3w9c. Curious about the project, but not sure if it’s right for you?Sign up on the project webpage to receive email alerts about the project, website updates andassistance opportunities.



NET DRIVEN

The Internet is the most effective way to get new customers and is the number one way local consumers find tire and auto repair deal-ers. Over 70 percent of consumers start their purchase online, and without the right website and Internet marketing program, you couldbe missing out on over two-thirds of all potential new customers.

Net Driven is the market leader in website and Internet marketing solutions designed exclusively for the automotive industry. Weoffer an end-to-end solution that takes customers from their couch to your front door. We do not consider ourselves a website company;Net Driven is a company that helps independent tire and automotive service dealers sell more tires, service and wheels.

As a Preferred Provider of AASP-MN, members who choose Net Driven are eligible for a $500 discount off their first-year setupfees. In addition, there are powerful add-ons such as the Wheel Configurator or Turbo Click to ensure you have the exact solution thatmeets your unique needs.

A Net Driven dedicated Client Relationship Manager will contact you quarterly to analyze results and make ongoing recommenda-tions, ensuring that your website ranks higher than the competition and your online visitors become customers.

Drive More Visitors. Drive More Leads. Drive More Sales. For more information, contact Jon Napoli at (218) 623-7351 or (218) 310-7285.

Cash in on Your Member-

WORKERS’ COMP INSURANCEMeadowbrook Insurance GroupContact: Scott Murphy763-549-2243 / [email protected] scheduled credit makes Meadowbrook oneof the most competitive programs around for Worker‘sCompensation insurance. In addition, members areeligible to receive an annual dividend based on thegroup’s loss ratio. For more information, log on towww.wcpolicy.com/aaspmn.

PROPERTY/LIABILITY & EMPLOYEE BENEFITS INSURANCECBIZ AIAContact: Dennis Spindler763-549-2238 / [email protected] AIA will present AASP-MN members with quotesfrom multiple carriers for property/liability and medical,dental, life and disability insurance and members canchoose the program that best fits their situation. As anadded bonus, CBIZ AIA will offer members an exclusive,10% discount on their property/liability insurance pre-miums.

UNIFORM & LINEN SUPPLIESAmeriPride ServicesContact: Jim Dillon651-955-1398 • Fax: 952-738-3318 [email protected] pricing to members on rental of uniforms,entrance mats, shop rags, etc. Purchases are also dis-counted. Members receive annual rebate equal to10% of their business with AmeriPride each year.

CREDIT CARD PROCESSINGAssociation BankCard ServicesContact: Mac Hardin952-933-2026 • Fax: 952-933-4595 [email protected] rates for AASP-MN members. Terminalsand printers sold at cost. Monthly rental of equipmentis also available.

INDUSTRIAL & PAPER PRODUCTSWipers & Wipes, Inc.Contact: Dennis JulsonPhone: 651-486-4866 Fax: 651-486-4859 Discounts on industrial supplies and paper products.Free, next-day delivery is available in the metro area.Shipping free to outstate members with $100 pur-chase.

LEGAL CONSULTATIONFryberger, Buchanan, Smith & FrederickPhone: 800-496-6789 Fax: 218-725-6800Members receive free, over-the-phone legal assess-ment and consultation (some restrictions apply) withan attorney who specializes in the area of law that isthe subject of the call.

TECHNICAL INFORMATION HOTLINEIDENTIFIXPhone: 800-288-6220 Fax: 651-633-2188Members enjoy discounted prices on the industry’s#1 technical information hotline. One free call is ex-tended to all first-time AASP-MN member callers.

BUSINESS FORMS/CALENDARSAASP-MNContact: Jodi PillsburyPhone: 612-623-1110 or toll free 800-852-9071 Fax: 612-623-1122 / [email protected] rate on printed business forms and calen-dars.

REPLACEMENT PARTSDorman ProductsPhone: 800-868-5777, ext. 5329Website: www.dormanproducts.comAASP members receive insider information, specialaccess and other perks from Dorman Products, aleading supplier of dealer “exclusive” automotive re-placement parts.

SHOP SERVICESSummit Software & Mobile SolutionsContact: Frank Terlep 888-377-2661 /[email protected]. Website: www.emarketingsherpas.comAASP members receive a $50 discount on their an-nual e-Marketplace subscription, a digital marketingsystem that includes mobile phone apps and a com-plete customer service, sales, marketing, advertisingand communication platform.

INFORMATION PROVIDERSMitchell1Contact: Mitchell1 RepresentativePhone: 888-724-6742 x 6986AASP members are eligible for special Mitchell 1 in-formation and management programs at significantdiscounts. For more information, log ontowww.mitchell1.com or contact the Mitchell 1 represen-tative at 888-724-6742, X6986.

Mitchell International Contact: Mitchell International Representative Phone: 800-238-9111AASP members receive a 15% discount on anyMitchell RepairCenter TechAdvisor package. Visithttp://repaircenter.mitchell.com/Catalog/OEMRepair.aspx for more information.

CHECK GUARANTEE SERVICESCertegy Check ServicesContact: Heather Ellis952-240-5017 / [email protected] rate of .75% to AASP-MN members. Use existing credit card terminal. Fast claim payments.

MANAGEMENT SYSTEMSShop-Probe Auto Body Management System800-524-8104 / www.shopprobe.comShop-Probe is one of the most user-friendly and af-fordable collision management systems on the mar-ket today. The system interfaces with every majorestimating system as well as the QuickBooks ac-counting system. Shop-Probe’s excellent customersupport and personal attention to detail is what sets itapart from the competition. AASP members receive a10% discount off the price of the management sys-tem and any add-on products. Call for more informa-tion.

BUSINESS COACHING180BIZ540-833-2014 / [email protected]: www.180biz.com180BIZ offers BUSINESS COACHING to AASP mem-bers at a steep 20% discount! One Eighty BusinessSolutions LLC (180BIZ) has been helping shop own-ers increase profits and car count while decreasingstress since 2003. AASP members receive a discounton very affordable one-on-one coaching plans with-out long-term commitments and complicated con-tracts. 180BIZ offiers a risk-free trial of their services.To learn more, please call or email us, or visit ourwebsite.

WEBSITE AND INTERNET MARKETING SOLUTIONSNet DrivenContact: Jon Napoli218-623-7351 / 218-310-7285Net Driven is a market leader in website and internetmarketing solutions designed exclusively for the au-tomotive industry. Net Driven assists independent tireand automotive industry dealers who are looking toincrease revenue by selling more tires, service, andwheels. AASP-MN members who choose Net Drivenare eligible for a $500 discount off their 1st year setupfees. For more information, contact Jon Napoli.

AASP-MN MEMBER BENEFIT PROGRAMS





Documents

AASP-MN News March 2014