AARON LAPORTE22 Patten Street Watertown, MA 02472

(207) 272-8458 | aaronlaporte19@yahoo.comPROFESSIONAL EXPERIENCEHouseWorks, LLC , Boston, MA October 2015 - PresentManager of Client Services

• Maintain a caseload of 50+ clients• Handle complaints, call outs, and disciplinary actions• Mentor to junior members of the team, training them on our ClearCare system and company process• Make an average of 80 incoming and outgoing calls from clients and caregivers each day.• Maintain a successful, active presence in team and staff meetings.• Building and Maintaining relationships via phone calls, emails and in person visits with clients, client family members, so-

cial workers, GCMsRiverside Athletic Center , Portland, ME December 2014- May 2015Intern of Business Operations and Client Relations

• Attended to general business operations of the facility on a daily basis.• Performed data entry to track membership and program fees, as well as updated customer attendance at scheduled events.• Communicated daily with customers regarding monthly payments and membership status.

Lasell College Athletic Department, Newton, Massachusetts January 2014 – May 2014Equipment Room Manager

• Assisted Equipment Room Manager and Athletic Coaching Staff.· • Managed all equipment workers hours bi-weekly, as well as facilitated any scheduling changes.· • Managed equipment and jersey maintenance and distribution for events.

Clarke Painting, Inc., Westbrook, ME May 2013 – September 2013; May 2015 - August 2015Site Manager

• Prepared and painted interiors and exteriors for both commercial and residential properties.• Managed and successfully completed painting jobs on tight deadlines and with specific timeframes while unsupervised. • Communicated regularly with customers regarding paint selection and job status.

EDUCATIONLasell College, Newton, MA Graduated May 2015Bachelor of Science, MarketingGPA 3.5/4.0COMPLETED COURSES:Marketing Research

• Conducted two marketing research projects: 1) Primary research involving survey-based data collection regarding the chang-ing business culture around women in small businesses; and 2) Exploratory research using focus groups to assess student atti-tudes toward Lasell College and the potential impact on increasing student retention rates.

Marketing Management• Created fictitious financial consulting company and developed abbreviated business plan. Components of the plan included a

marketing and operations plan; competitive analysis; start-up expenses and capitalization; and revenue and expense projec-tions.

New Product Development• Developed the blueprint for a new product, which included a concept analysis and conducting survey research to assess po-

tential product demand. Produced business plan to move forward with product launch.SKILLS

• Proficient in the web based server ClearCare• Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Pivot Tables

HONORS & ACTIVITIESLacrosse, Lasell College & Springfield College

• 2015 NEILA Academic All-New England Team; 2014, 2015 First Team All-Conference; 2015 Co-Captain • Dean’s List (Spring 2014,2015; Fall 2013, 2014)