A-TQM for the 21st Century (05-07 October, 2017 – Galaxy Hotel, Gurugram)

By Dr. Noriaki Kano (with experience sharing by Companies Practising TQM)

TQM International Pvt. Ltd.

“The Selection of TQC Coordinator is particularly important. If a wrong

person is selected or he or she goes about things in wrong way, the full

implementation of TQC will be greatly delayed.”

-- Prof. Kauro Ishikawa

Lead Facilitator: Dr. Noriaki Kano Supported by: Mr. Anil Sachdev

Program Details

Purpose To build capability to guide and coordinate work in an organization for sustained TQM initiative with particular reference to Deming Prize requirements.

Objectives The participants will be able to understand: 1. TQM principles, concepts and techniques 2. Role of TQM coordinator 3. Interfacing with the top management for TQM

promotion 4. Coordination of TQM promotion activities throughout

the organization 5. Infrastructure development and communication for

effective promotion

Focus on The participants will be able to develop knowledge and skills

for:

1. TQM

2. Daily Work Management/ Policy Management

3. Quality in upstream processes such as Sales & marketing,

Product & Process Design

4. Quality Improvement

5. Facilitating TQM in their respective companies / functions.

Participants Executives involved in the coordination of various aspects of

TQM initiatives in an organization in the process of

implementing or planning to implement TQM initiatives.

Executives could be from any function. Minimum batch size

from a company is 2 participants.

Topics & Schedule As outlined on the page 4.

Non- Residential workshop of 3 days duration.

8 to 10 hours a day of high intensity work

Participants are required to reach the venue on 04th October

2017 and can leave after 7 PM on 07th October, 2017. This will

enable participants to save one day of hotel cost.

Method Combination of lectures, case studies and workshops by

quality management professionals from industry including

Deming Prize winning companies. Approximately 50% time

will be in group activity.

TQM International Pvt. Ltd. Contd.

Program Details

Facilitators Dr. Noriaki Kano

Mr. Anil Sachdev

Fee The professional fee for this workshop will be Rs. 60,000 per participant. Goods & Service Tax (GSTIN) as per GOI regulations will be charged extra. Current rate is 18%.

The fee covers lecture fee; course material; and training facility expenses.

The fee does not cover the boarding and lodging expenses; outstation travel and local travel of the participants.

Venue Galaxy Hotel & Spa NH - 8, Sector - 15,

Part – II, Beside 32nd Milestone Hotel Gurgaon - 122001, India; Tel: 0124-486 8000

Registration For registration and details of the contact persons Refer Page

7.

TQM International Pvt. Ltd.

TQM International Pvt. Ltd.

Program Details

Time (Hrs.) Day 1 - 5th October Day 2 - 6th October Day 3 - 7th October

Theme A. Business and TQM

B. Quality for Sales C. Quality Assurance

D. Quality Improvement

E. Quality Theory

0830-0900 Registration

Introduction to the course

0900-1200

(1020-1040:

Coffee Break)

A1. Business and TQM ---Category A

Strategy and Category J Strategy--^

A2. House of TQM

A3. Quality Sweating Theory

A4. Vehicles for TQM promotion

C1. Basic Behavioral Principles for QA

C2. Butterfly Model for “Build Quality

In Process”

D1. Procedure of Quality

Management / Improvement

D2. Quality Management for

Projects

1300-1600

(1420-1440:

Coffee Break)

B1. Model for Sales

B2. Theory for Q1, Q2, and Q3

B3. Case study based on Theory of

Q1, Q2, Q3

C3. “Ikki-Tsukan Analysis” as Vertical

Evaluation of Process Defects,

Inspection Rejection and Customer

Claims

C4. Quality Assurance System Chart

(QAS Chart)

E1. Historical change of quality

as competitive advantage --

Three Levels of Quality—

E2. Theory of Attractive Quality

E3. Attractive quality Creation

E4. QA in NPD

05-07 October, 2017: Gurugram

A-TQM for the 21 st Century- by Dr. Noriaki Kano

Closure of the Session Experience Sharing Session by Deming

Prize Winning Company

1615-1800 Policy Management

1200-1300

Dr. Noriaki Kano Chairman Kano Quality Research Organization (KQRO) Honorary Chairperson, Asian Network for Quality (ANQ) Honorary Member – International Academy for Quality )IAQ) Honorary Member – American Society for Quality (ASQ) Prof. Emeritus, Tokyo University of Science Honorary Member and Principal Counselor – Indian Society for Quality (ISQ) Board Director, JUSE Awards in his name: Ishikawa-Kano Award was established by ANQ (2010), and Kano Quality Award was established by Technological Promotion Association (TPA, Thailand) in (2009) Awards to Dr. Kano: Recipient of the Deming Prize for Individuals (1997), Honorary Member by JSQC(2010) , Distinguished Service Medal by ASQ (2009), EL Grant Medal by ASQ (2006), E. Jack Lancaster Medal by ASQ (2002), Deming Lecturer by ASA (1997), ISQ Dronacharya Award (2008). Former: Board Director, Komatsu Ltd., Corporate Auditor of Sekisui Chemical Ltd. (2003-09) Board Director, HIDA (former name AOTS) Chair of Deming Application Prize Subcommittee (2004-07); Chair Professor, Honorary Doctor, Chungyuan Christian University (Taiwan) (2006-12); Advisory Professor, Tongji University (Shanghai, China) (2006-09); He has been a prominent leader in the world on Quality management for many decades. Creator of Attractive Quality Creation (Kano Model) as well as Task Achieving QC Story. International speaker and educator at universities, international and national quality societies including ASQ, European Organization for Quality (EOQ) and JUSE, and firms in nearly 50 countries. Published over 300 papers books including Attractive Quality (Kano Method / Kano Model), Guide to TQM in Service Industries (English) and Way to Breakthrough and Creation (in Japanese).

TQM International Pvt. Ltd.

Faculty Profiles

Mr. Anil Sachdev Anil is currently President with TQMI. His areas of expertise include TQM/ Deming Prize, Daily work management, Problem solving, Six Sigma, Lean Management, New Product and Design for Six Sigma. Anil is a graduate in Mechanical Engineering from Delhi College of Engineering, M. Tech in Industrial Engineering from IIT-Delhi and holds Advance Diploma in Enterprise Management from AIMA, Delhi and has more than 30 years of work experience, including 20+ years in the consultancy field. Anil is an Associate Academician in the prestigious ‘International Academy for Quality (IAQ)’ and honorary Secretary General of Indian Society for Quality (ISQ). Anil has assisted select organizations in their journey towards Deming Prize like SRF Limited, Tata Steel, Mahindra & Mahindra (Farm Equipment division) etc. and guiding more companies like Tata Motors, Mahindra Powerol Chemicals, Apollo Tyres, and Ranbaxy in their TQM journey. The intervention is typically under the guidance of renowned Japanese Consultants like Prof. N. Kano, Prof. H. Kume and Prof. Y. Washio. He has been leading Six Sigma deployment team of TQMI for over a decade. This includes leading Motorola Solutions Learning operations on Six Sigma/ Lean in India for more than eight years. He has led and participated in many other Six Sigma Implementation Teams of TQMI working with various clients like Mahindra & Mahindra Ltd., Videsh Sanchar Nigam Ltd., Tata BPO, Tata Chemicals Ltd., Tata SSL, Max Life Insurance, Aviva Life, etc., EXL Services, Accenture BPO and Moser Baer to name a few. He has facilitated the implementation of more than 700 Six Sigma/ Lean Six Sigma projects. He is also guiding companies like Moser Baer, Mahindra & Mahindra, Tata Steel and Xylem Water Solutions on deployment of DFSS to improve quality of design and engineering of products. He has guided over 100 DFSS projects in Indian Industry. He is an approved lean facilitator from Motorola University and has helped companies on their Lean implementation journey in both manufacturing and service environments. His clients on Lean include LSG SkyChef (Lufthansa Group) in UK and Germany. Besides large client base in India, he has also been actively associated with quality initiatives of few large companies overseas, including SKF Bearings - Japan & Malaysia; Dubai Aluminum Company; ETA Group in Dubai, Emirates Refining Co., Sharjah; and Siemens, Indonesia. Anil started his career with Bharat Heavy Electricals Limited with responsibilities of carrying out quality improvement projects and development & assessment of Quality Management Systems. He joined TQM Division of Confederation of Indian Industry, New Delhi in 1992 and joined TQM International Pvt. Ltd. (TQMI) 1996 and is presently responsible for Business Solutions and Six Sigma divisions of TQMI. Anil is also a qualified QA Engineer & QA trainer from RWTUV, Germany, and is qualified assessor for EFQM model of business excellence from CII. He has undergone one year special training in SQC & OR from Indian Statistical Institute, Chennai (1984), is a qualified Black Belt for Six Sigma from Multiface Inc., USA (1999) and qualified Master Black Belt from Bluefire Partners Inc., USA (2002). Anil has also attended training on Toyota Production Systems & daily activity management by Komatsu Career Creations, Japan.

TQM International Pvt. Ltd.

Faculty Profiles

TQM International Pvt. Ltd. – Workshop on A-TQM

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Dated:_____________________________ Drawn on: _______________________________

For Rs. ____________________in favour of TQM International Pvt. Ltd.. payable at New Delhi

Date__________________________ Signature:_________________________________

Contact Details Neeta Bhat TQM International Pvt. Ltd., Gurugram Mobile: 9560510088 Email: neeta@tqmi.com Web: www.tqmi.com

TQM International Pvt. Ltd.

Registration Form