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WELCOMES DELEGATES
PRESENTATION ON
SIX SIGMA QUALITY INTERNATIONAL, MUMBAI
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Deming Prize Challenge as Catalyst for TQM Promotion
www.sixsigma-tqm.com
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Deming Prize Challenge as Catalyst for TQM Promotion
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Courtesy :Dr. Noriaki kanoProfessor Emeritus, Tokyo University
of ScienceHonorary Chairperson, Asian Network for Quality (ANQ)
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Evaluation Method of TQM Promotion- Comparison of DAP with
MBNQA
DAP: Deming application Prize, in Japan
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MBNQA:Malcolm Baldrige National Quality Award, in U.S
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Malcolm Baldrige National Quality Award
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Malcolm Baldrige National Quality Award
1. Leadership2. Strategic Planning3. Customer and Market
Focus
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3. Customer and Market Focus4. Measurement, Analysis, and
knowledge
Management5. Workforce Focus6. Process Management7. Results
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Deming Prize & Malcolm Baldrige National Quality Award
(Total Marks 1000)1. Leadership 120
1.1 Senior Leadership 701.2 Governance and social
Responsibilities 50
2. Strategic Planning 852.1 Strategy Development 402.2 Strategy
Deployment 45
3. Customer and Market Focus 853.1 Customer and Market knowledge
403.2 Customer Relationships and Satisfaction 45
4. Measurement Analysis, and knowledge Management 90
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4. Measurement Analysis, and knowledge Management 904.1
Measurement Analysis, and Improvement of Organizational Performance
454.2 Management of information, Information Technology, and
knowledge 45
5. Workforce Focus 855.1 Workforce Engagement 455.2 Workforce
Environment 40
6. Process Management 856.1 Work systems Design 356.2 Work
Process Management and improvement 50
7. Results 450 7.1 Product and service outcomes 1007.2
Customer-Focused outcomes 707.3 Financial and Market outcomes 707.4
Workforce Focused outcomes 707.5 Process Effectiveness outcomes
707.6 Leadership outcomes 70
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2. Strategic Planning Category2.1 Strategy Development : How do
you develop Sub-CategoryDescribe how your organization determines
its STRATEGIC CHALLENGES and advantages. Describe how your
organization establishes its strategy and STRAGETIC OBJECTIVES to
address this challenges and enhance its advantages, Summarize your
organizations KEY STRATEGIC OBJECTIVES and their related
GOALS.Within your response, include answers to the following
questions:Item Development PROCESS Question1. How does your
organization conduct its strategic planning ? What are the key
PROCESS steps ? Who are
the key participants? How does your Process identify potential
blind spots? How do you determine your
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the key participants? How does your Process identify potential
blind spots? How do you determine your STRATEGIC CHALLENGES and
advantages, as identified in response to P.2 in your organizational
Profile?What are your short and longer- term planning time
horizons? How are these time horizons set? How does your strategic
planning PROCESS address this tme horizons?
2. How do you ensure that strategic planning addresses the key
factors listed below?How do you collect and analyze relevant data
and information pertaining to these factors as part of your
strategic planning PROCESS:
Your organizations strengths,weaknesses, opportunities, and
threats Early indications of major shifts in technology, markets,
CUSTOMER preferences, competition or the
regulatory environment Long term organizational SUSTAINABILITY
Your ability to execute the strategic planb. STRATEGIC
OBJECTIVES
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Deming Application Prize
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Companies Qualified for Receiving Deming Application Prize
The Deming Application Prize is given to applicant companies or
divisions of companies that realizethe following three particulars
by means of TQM.
More specifically, the following evaluation criteria are used
for the examination to determine whether or not the applicant
companies should be awarded the prize:
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a) Based on the management philosophy of the company,
challenging and customer-oriented business objectives and
strategies, that are suited to the business environment, have
been
formulated under the leadership of top management, taking into
consideration the type of business, business structure and
conditions, and the scale of business.
b) TQM has been implemented properly to achieve business
objectives and strategies as mentioned in item a) above.
c) As the outcome of item b), the outstanding effects have been
obtained for business objectives and strategies as stated in item
a).
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Comparisonof
MBNQA and DAP
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MBNQA and DAPin Exam Documents
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MBNQA Format of Exam DocumentDescribe based on Sub-categories,
items, and Questions
1 Leadership 1201.1 Senior Leadership 701.2 Governance and
Social
2 Strategic Planning 852.1 Strategy Development 402.2 Strategy
Deployment 45
3 Customer and Market focus 85
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3 Customer and Market focus 853.1 Customer and Market knowledge
403.2 Customer Relationships and
4 Measurement, Analysis, and knowledge Management 90
4.1 Measurement, Analysis, and Improvement
Describe the quality management system in present tense in the
documents, and then it is difficult to check PDCA Cycle for each of
strategies and cases
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DAP Format of Exam DocumentDescribe by Strategy/Case
1.2 Governance and Social
Strategy 1
Strategy 2 Improvement Case 1
Improvement Case 2
2 Strategic Planning 852.1 Strategy Development 402.2 Strategy
Deployment 45
3 Customer & Market focus 853.1 Customer and Market
knowledge 403.2 Customer Relationships and
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3.2 Customer Relationships and
4 Me asurement , Analysis and knowledge management 904.1
Measurement, Analysis and Improvement of organizational4.2
Management of information, information Technology and knowledge
5 Workforce process 85
Describe both of quality management system, its change and
future plan by strategies/cases in past, present and future tenses
but difficult and then it is possible to check PDCA cycle for each
of strategies and cases
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Analogical interpretation with Employment Exam
Recruiting Freshmen Paper tests by specified subjects such
as:
common knowledge, technical knowledge, English, Malcolm Baldrige
National Quality Award
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Recruiting Experienced PersonsInterview a person to hear a few
successful cases based on his/her professional experiences
Deming Application Prize
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Analogical InterpretationWith Entrance Exam to University and
Doctoral Exam
Entrance Examination to UniversityPaper tests by specified
subjects such as:
math, physics, chemistry, English, - Malcolm Baldrige National
Quality Award
Examination of Doctoral DissertationDissertation Exam to
inspect:
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Dissertation Exam to inspect:a. originality of theme
- challenging and customer oriented business objectives and
strategies,
b. validity in demonstration by logic and data tolead
conclusion
- proper TQM application, C. clear conclusion along with the
theme
- outstanding effects- Deming Application Prize
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Capability VS Ability
Potential power
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capability
Actual power
ability
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Ability VS Capability
From Websterism Allan Nevins & H.S. Commader > < a
priest an able one, by all means, not only devoted, but resourceful
and intelligent Willia Cather> CAPABLE is commonly interchange-
able with able in this sense. It is more likely than able to be
used in situations involving possibilities and potentialities <
democracy alone has constructed an
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possibilities and potentialities < democracy alone has
constructed an unlimited civilization capable of infinite progress
F.D. Roosevelt> < a being . more capable of feeling than even
the most gifted of common
ca.pa.bil.i.ty2. Often capabilities . A talent or ability that
has potential
for development or use: a student of great capabilities.
The American Heritage Dictionary of the English Language,Third
Edition copyright 1992 by Houghton Mifflin Company.
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ConclusionWhat is Evaluated in DAP and MBNQA exam processes?
In DAP exam process, actual cases of TQM application are
evaluated. Therefore we evaluate in DAP Process whether it has the
ability of TQM application or not.
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In MBNQA exam process, on the other hand, TQM practices of the
specified categories are evaluated. This proves that a company
which get a high point in the exam has the potentiality to perform
actual cases. Therefore, we evaluate in MBNQA process whether it
has the capability of TQM application or not.
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ABC Guide forJUSE TQM Diagnosis
Union of Japanese Scientists & Engineers
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Union of Japanese Scientists & Engineers
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What is JUSE TQM diagnosis?
JUSE TQM Diagnosis is to conduct anorganizational (managerial)
health check from the standpoint of quality management.
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Who will make diagnosis?
JUSE will form a team specifically for your company, considering
the scale, scope, products and service of your business.
You will be able to identify opportunities for improvement by
TQM experts such from the
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improvement by TQM experts such from theDeming Prize Examination
Committee.
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How long will it take?
On-site diagnosis in one location will generallytake 2-3
days.
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What can you expect from the diagnosis?
A number of practical advises will be provided by theexperts
on-site.
Report of the diagnosis from different angles will be provided
after the on-site diagnosis.
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What should you do after the Diagnosis?
JUSE, as support specialist, will be able to providespecialized
trainings or consultation for specific requirements based on this
diagnosis which works as general inspection.
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When do you plan a diagnosis?
Like human health check, periodical conductof diagnosis is
recommended, and proven to be effective for prevention of most
managerial problems. its never too early!
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1. Upon Application Please submit the followings for
application:
1) Application form2) Company profile3) Organization Chart
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2. Diagnosis Planning & Payment Discuss to finalize detailed
arrangements Such
as: Diagnosis team Diagnosis date Diagnosis schedule
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Diagnosis schedule Flight accommodation, transportation,
etc.
Payment of application fee
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3. Requirement of reference materials
Please prepare presentation that describes your TQM activities
to facilitate an easy understanding of the current status. The
following are the requested points to help understand the
implementation status:
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understand the implementation status:1. Outline of your
company-product, services and
business overall2. Management objective and policy3. TQM
introduction, application and promotion4. TQM implementation
status5. Effect of TQM implementation and future
plans6. Top management thoughts on TQM
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4. Upon On-site Diagnosis
Plan a schedule that encompasses all departmental activities in
each part of your company
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5. Feedback report Diagnosis report will be prepared and
provided after
about one month.
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6. Payment of diagnosis fee Please make your payment within one
month
after an invoice is received
Two day diagnosis by two experts, will approximately cost you
JPY 2, 500,000- to
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approximately cost you JPY 2, 500,000- to JPY 3,000,000- in
total, including travel.
The estimate will be submitted, based onyour tailor-made
plan.
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7. Application and enquires For application and enquires, please
feel free to
contact JUSE at:Email: [email protected]
For other JUSE activities, please visit our website
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For other JUSE activities, please visit our website at :
Website: www.juse.or.jp/e/
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Six Sigma journey of
Promotion of Quality
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Promotion of Quality Management
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Our role in integration of Indiasquality movement
With global community of qualityprofessionals.
And consolidation of gains of
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And consolidation of gains ofJapanese TQM
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A SC D
QC Circles SQC A PC D
SystemsSpecialists
Creativity
Daily Mgmt.Ind. Kaizen
True Empowerment
West Japan World Principles, concepts & tools are
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Taylor 1910s Herzog &
Carnegie1930s
Daily Mgmt.Q,C,D,S,M
Policy Mgmt.
Respect for People-Customer Focus Self Control Intellectual
Honesty
Principles, concepts & tools areknown around the world
Driver is the competition for survival, occasionally vision
Sweat We Must
