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A SOLID FOUNDATION:GOVERNANCE
THE CORNERSTONE
September 19, 2004September 19, 2004
Deborah GardnerDeborah Gardner
The Volunteer Centre of TorontoThe Volunteer Centre of Toronto
September 19, 2004Volunteer Centre of Toronto
Overview
• Good governance contributes to: Organizational vitality and stability Public credibility Clear roles and responsibilities
September 19, 2004Volunteer Centre of Toronto
The Basics
• The Board is the governance body• The Board is ultimately responsible
for the legal and ethical operation of the organization
September 19, 2004Volunteer Centre of Toronto
The Basics
• Board Responsibilities• Board Roles
September 19, 2004Volunteer Centre of Toronto
Responsibilities
Obligation to ensure that the organization’s resources are deployed in a way that protects and advances the diverse needs of the community
September 19, 2004Volunteer Centre of Toronto
Responsibilities
• Formulate board policy• Ensure compliance with established
board and organizational policies
September 19, 2004Volunteer Centre of Toronto
Responsibilities
• Oversee organizational ends• Executive management• Ensure quality service delivery• Organizational finances
September 19, 2004Volunteer Centre of Toronto
Organizational Ends
• Mission and Vision• Strategic directions• Reflection of community needs and
issues
September 19, 2004Volunteer Centre of Toronto
Executive Management
• Recruit and select Executive Director• Identify and assess ED performance• Determine compensation• Delegation of authority
September 19, 2004Volunteer Centre of Toronto
Quality of Service
• Establish quality standards• Identify key indicators• Ensure evaluation process in place• Identify risk management issues
September 19, 2004Volunteer Centre of Toronto
Finances
• Establish and monitor financial objectives
• Ensure appropriate controls in place• Appoint independent auditor
September 19, 2004Volunteer Centre of Toronto
Board Roles
• Member roles• Organizational communication• Management support
September 19, 2004Volunteer Centre of Toronto
Member Roles
• Adherence to organizational by-laws• Be transparent and accountable• Be informed and regularly
participate• Respectful of organizational culture
September 19, 2004Volunteer Centre of Toronto
Informing the Role
• Consistent and clear job description• Identification of skill interest and
gaps• Annual review of Board performance
September 19, 2004Volunteer Centre of Toronto
Communication
• Informed ambassador for organization
• Knowledgeable about sectoral issues• Articulate (informal) spokesperson
September 19, 2004Volunteer Centre of Toronto
Management Support
• Support to the Executive Director• Appropriate operational engagement• Adherence to established
governance
September 19, 2004Volunteer Centre of Toronto
Organizational Challenges
• Consistent implementation of governance
• Multi levels of operation and obligation• Territorial tendencies of chapter model• External expectations vs internal
resources
September 19, 2004Volunteer Centre of Toronto
Board Challenges
• Identification of member requirements
• Recruitment of appropriate members• Retention of members• Skill development of members
September 19, 2004Volunteer Centre of Toronto
Organization Opportunities
• Strong placement in community• Broad knowledge of learning issues• Paradigm shift of knowledge base
society• Interest in life long learning model
September 19, 2004Volunteer Centre of Toronto
Board Opportunities
• A consistent organizational model• Community engagement and support• Innovation • Leadership
September 19, 2004Volunteer Centre of Toronto
Quotes
• “Life’s most persistent and urgent question is ‘what are you doing for others?’
~ Martin Luther King Jr.
• “If you want to change the world, be that change.” ~ Ghandi
September 19, 2004Volunteer Centre of Toronto
Resources
• www.ccp.ca• www.charityvillage.ca• www.volunteer.ca• www.nonprofitscan.ca• www.pointsoflight.org
September 19, 2004Volunteer Centre of Toronto
Keep in touch
• The Volunteer Centre of Toronto
• 416.961.6888
• www.volunteertoronto.on.ca
September 19, 2004Volunteer Centre of Toronto
A final thought...
“Never doubt that a thoughtful group of committed individuals can change the world; indeed, it is the only thing that ever has.”
~ Margaret Mead