A Sense of Connection

Managed Knowledge Networks and You

Dr Ann Wales NHS Education for Scotland

Background:

From Knowing to Doing

Shared Responsibility for Managing Knowledge

Enable seamless access to knowledge throughout all stages of the patient journey

To:

Translate knowledge into practice

“a collective approach in which we generate strength from integration and transformation through unity of purpose”

Building a health service fit for the future / the Kerr Report; SEHD, 2005

MKN s helping to achieve……

Overview

How do you locate answers to your queries?

What are Managed Knowledge Networks and why do we want them?

How Managed Knowledge Networks can be supported :

• Technology Tools

• People

Your role and the benefits of Managed Knowledge Networks

Colleagues in the office

Many multidisciplinary teams Head and Neck Cancer Managed Clinical Network Stroke Managed Clinical Network Royal College of Speech and Language Therapists 

People and Networks

Communication Methods

Face to face discussion – formal and informal Email Phone

Events, Conferences Videoconference Journal Clubs

e-Library – inc databases, journals, books Local NHS library services Royal College Information Service Personal Collections

Resources

Sue, a Speech Therapist

On Sheet – write down all the people networks and teams you belong to or contribute to

People Networks

Communication Methods

Methods of communication you use

Sources of information that you use Resources

YOU

What are Managed Knowledge Networks (MKNs) and why do we want them?

Why develop MKNs?

When we have a question we often ask our colleagues first.

The knowledge and experience held by NHS Scotland staff is a significant resource.

We need to use published knowledge sources as well.

MKNs bring together both types of knowledge support, for healthcare staff with a broad common area of interest.

Overall aim is to share knowledge across boundaries of organisation, staff group and sector.

Resources~People~Communication

Personal Knowledge

Experience

Dialogue/Interpretation

Explicit Knowledge

Literature:•Books•Journals•Databases•Guidelines

Organising knowledge

Culture and Innovation

Communication

Communities:

Commitment to Access, Share, Apply knowledge in specific area of common interest

Managed Knowledge Networks:

Include multiple communities

Access, Share, Apply knowledge in a broad area of interest

Communities are the building blocks of Managed Knowledge Networks

What is a community?

Can be formal or informal short or long term

Examples Groups within MCNs Groups within Community Health Partnerships Professional groups Multi-professional teams Journal clubs

Speech Therapist

Cancer MKN

Cancer communities

Stroke MKN

Stroke communities

Professional Network

How Managed Knowledge Networks can be Supported

Technology Tools for Managed Knowledge Networks

E-Library and Portals

Currently supporting MKN s for:

• Cancer

• Coronary Heart Disease

• Diabetes

• Healthcare Associated Infections

• Mental Health

• Stroke

Portals

Cancer Coronary Heart Disease

Mental Health Stroke

HAI

Diabetes

Remote and Rural Care

Patient Focus and Public Involvement

Primary Care staff groups:

• General practitioners

• Community pharmacists

New Portals:

Cancer Portal Portals support

Virtual Workspaces for Knowledge Sharing

Knowledge Exchanges

The Role of the e-Library and Portals

Core resources to support the communities

Services to help the communities make use of the information and resources available

Tools to aid the sharing of knowledge and expertise

Technology Tools For Communities:

• Discussion forums

• Knowledge Exchanges

Virtual Workspaces to Share:

• Documents

• Organisational knowledge:

• Minutes, reports etc

• Work in progress

• Good practice

• Online discussion and comment

• Set up simple Web pages

Knowledge Exchanges

eJournal Club

Knowledge Exchange

Sharing Knowledge

Documents

Discussion

Weblinks

Managing a Knowledge Exchange

• Defined aims and objectives

• Adherence to policy for Exchanges

Administrator

•Approves membership requests

•Allocates member rights

•Organises content

• Member access via e-Library password

Examples of existing Knowledge Exchanges

Professional groups dispersed across the country e.g. Oncology pharmacists

Multi-professional teams based at different sites e.g. Mental Health teams in A&A

e-Journal clubs in Glasgow Sharing information following a learning day Regional groups of librarians sharing agendas,

notes and documents Sharing favourite websites

Your role?

Benefits of Communities and

Managed Knowledge Networks

Your support for MKNs

Suggest resources and services for Portals

Spread the word about Portals and Knowledge Exchanges

Keep up to date with MKN activities

Suggest news and events

Cultivating MKN s

Management Teams – suggested model

• Steering Group

• Editor

• Advisory and Editorial Panels

• Knowledge Networks Coordinator within NES

• Librarians

Benefits of the Managed Knowledge Networks

Community buildingencourage communication and participationsupport cross boundary working

Resource Managementpromote and develop resourcesensure quality and relevance

Summary

Resources

People

Communication Tools

Communities

MKN s

Cultivation: Technology Tools and People

Benefits: Bridging the Knowing-Doing Gap