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A Proactive Approachto Patient Education
Michael B. O’Neil, Jr. JD, MBAFounder, Chief Executive Officer
Copyright © 2007 GetWellNetwork, Inc.Empowered, Engaged, Prepared
PE(S+Q) = O2TM
Patient Engagement (Service + Quality) = Optimal Outcomes
The GetWellNetwork Interactive Patient Care solution offers a new equation for improving cost, quality and service.
To be the global leader in Interactive Patient Care (IPC)Vision
The Patient Engagement Multiplier
Hardware & Infrastructure
Patient Welcome
Adult Welcome English
Pediatric Welcome Spanish
Evolution: Patient Pathways™
Patient Welcome
Patient Safety Education
Hand Hygiene Education
Patient Education
Smoking Cessation Education
Patient Satisfaction Feedback
Pain Assessment
Service Recovery
Premium Services
• Originator of Patient Pathway technology
• Patent-pending software architecture
• Dynamic workflow design
• Automation/documentation of clinical and non-clinical processes
• Coordinated, personalized experience for every patient
• Best-practice templates provide starting point
Patient Safety Education Pathway
Patient Safety Education Pathway
TriggerActivity
WaitActivity
NotifyActivity
WaitActivity
DecisionActivity
DecisionActivity
NotifyActivity
Patient Safety Education Pathway
Patient Satisfaction Feedback Pathway
Pain Assessment Pathway
DecisionSupport Suite™
Evolution: Introducing Interactive Care Plans
In Development:
Congestive Heart Failure
Orthopedics
Asthma
Diabetes
Post-Partum
• Next evolution of Interactive Patient Care
• Industry’s first and only solution to coordinate a series of events across multiple days to create a virtual guide throughout a patient’s stay
• Developed in partnership with clinical, operational and technology leaders from client hospitals
• Initially focused on clinical care for chronic conditions
Interactive Care Plan
3. CHF Interactive Care Plan (Day 1)
CHF Interactive Care Pathway: Day 1
CH
F O
verv
iew
Med
icat
ion
His
tory
And
Edu
catio
nLi
tera
cyA
sses
smen
t
ADT Patient
Admitted
Alert Survey toAssess PatientLiteracy Level
Patient PassesLiteracy
ThresholdStaff Notified
TerminatePathway
NO
Wait 2 hours
Yes
NOYes
Yes
Questions notAnswered Correctly
Alert Survey to Assess patient readiness to
learn
PatientWatches CHFIntro Video?
Wait 2 hours
Wait 5 minutes
PatientComprehend?
(What do you know about CHF?)
Patient AlertedUp to 3 Times?
E-CareDocumentation
Staff Notified
Patient ready to learn
Yes
PatientComplete
MedicationHistory?
PatientReady toComplete
MedicationHistory?
Yes
Wait 1 hourAlert up to 2
Times?
NO
NO
Staff Notified
Triggers/loadsPt SpecificEducation
Patient ready to learn
Wait 1 hourAlert up to 2
Times?
NoNo
PatientCompletes
Med Education?
PatientComprehendEducation?
Questions AnsweredIncorrectly
Yes Yes
No
Notify Nurse (to review historyWith Patient)
Nurse Validated?
Patient Medication History
DocumentedIn E-Care
Wait1 hour
3. CHF Interactive Care Plan (Day 2)
CHF Interactive Care Pathway: Day 2
Te
st
Re
su
lts
CH
F E
du
ca
tio
nD
iet/
We
igh
t/S
ign
s &
Sym
pto
ms
Wait 24 hoursAfter
Admission
Alert to Patient
PatientReadiness?
Wait 1 hour
Alert up to3 Times?
No
No
PatientCompletesCHF Video
NotifyNurse ofIncorrectAnswers
Notify Nurse
Yes
E-CareDocumentation
(Education RecordAnd
Assessment Profile)
Yes
PatientComplete
ComprehensionTest?
No
No
Daily Weight Monitoring?
Salt Intake
Signs and Symptoms
Test ResultsIn Record?
Patient ReadyTo Review
Test Results?
EducatePatient on
Test Results
Patient ReviewAnd Understanding
of Test Resutls?
Notify Nurse ofLevel of
understanding
Document inE-Care
Notify Nurse
Patients have access to education, communication and entertainment tools at the bedside.
empower engage prepare
GetWellNetwork Evolution
1999-2002 2003-2006 2007-future
Interactive Care PlansInteractive Care Plans Patient PathwaysPatient PathwaysTMTM On-DemandOn-Demand
syste
m u
tilizati
on
rate
Time based alerts with rudimentary documentation capabilities.
Patient Pathways with trigger, wait, notify, and decision events. Documentation is specific to compliance and safety regulation needs.
Complex Interactive Care Plans seamlessly interconnect Care Plans/Clinical Practice Guidelines, coordinating a series of events across multiple days to create a virtual guide throughout a patient’s hospital stay.
Our Client Community
Industry Recognition & Participation
Our Interactive Patient Care solution has been awarded the exclusive
AHA endorsement.
Michael B. O’Neil, Jr. JD, MBAFounder, Chief Executive
Officer
7920 Norfolk Avenue, 11th FloorBethesda, MD 20814Tel: 240 482 [email protected]
Thank You