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Where has this year gone …?
As my term draws to a close, Iwould like to thank each and everyone of you for your deep faith inthe leadership of your Board ofDirectors, Committee Leaders andour ever-so-diligent AHA staffbased in Chicago. Collectively,their contemporary thinking andcommitment to the growth ofAHCAP brought us throughanother outstanding year. Weaccomplished our goals andworked together as a team toachieve them.
I am in awe of our past leaders for their guidance, tenacity andgrit. AHCAP would not enjoy thereputation and benefits it doestoday, if not for them. Our future isvery bright.
AHCAP has led by example tobuild a healthy and vibrant futurefor its membership. We must havea clear focus on today’schallenges and be ready toembrace those of tomorrow. Ournation’s healthcare environmentwill be very different in a matter of a few years and we will face atough political environment as well. As tomorrow’s healthcareprofessionals, each of us will
personally face manyobstacles as we work andcare for more patientswith less financial and humanresources.
I want to personally thank you foryour commitment to AHCAP and tothe healthcare profession. I willleave you now with profoundthanks for a wonderful year andwith the words of the beautifulPrayer of St Francis of Assisi theuniversal prayer for healthcareworkers:
Lord, make me an instrument ofThy peace: where there is hatred,let me sow love; where there is injury, pardon,where there is doubt, faith;where there is despair, hope;where there is darkness, light, and where there is sadness, joy.
O Divine Master, grant that I maynot so much seek to be consoledas to console; be understood as tounderstand; to be loved, as tolove; for it is in giving that wereceive, it is in pardoning that weare pardoned, and it is in dyingthat we are born to eternal life.
ASSOCIATION ooffH E A L THCAREADMINISTRATIVEPROFESSIONALS
INSIDE2The Magnet Journey
3Committee Updates
4In Brief - HCAHPS
Just for Laughs
5PartnerShip Form
8 AHCAP MemberSpotlights
10 Events Calendar
11 News
Summer2008
Deanne Rubenzer
2007-2008 AHCAP President
A Message from the President
2
In 2003, Barnes-Jewish Hospital(BJH) became Missouri’s first adulthospital to receive Magnetdesignation from the prestigiousAmerican Nurses CredentialingCenter.
Recognized as the gold standard for nursing excellence in the UnitedStates, Magnet status is the highestlevel of recognition awarded tohealthcare organizations. Therecognition is termed “Magnet”because the nursing culture in anorganization is one that enables the hospital to attract and retainoutstanding nurses.
“In addition to elevating nursingcare, keeping more nurses bettersatisfied is the main reason BJHpursued Magnet designation,” saysCoreen Vlodarchyk, Vice Presidentof Patient Care Services. “Magnetprovides a road map for bestpractices and processes that impactevery area of the nursingprofession.”
Every four years Magnet hospitalsare required to become recertified.This means that documentation and data that trends BJH processesand programs since 2003 will besubmitted for evaluation.
The hospital must demonstrate thatit continues to promote the higheststandards of nursing care, nursingleadership, continued education and certification of staff, with anemphasis on teamwork andinterdisciplinary collaboration.
The “Forces of Magnetism,” whichprovide the foundation for Magnetrecognition and form the basis forexcellence in nursing care, werefirst identified through researchdone in 1983. They include:
Quality of nursing leadership
Organizational structure
Management style
Personnel policies and programs
Professional models of care
Quality of care
Quality improvement
Consultation and resources
Autonomy
Community and the hospital
Nurses as teachers
Image of nursing
Interdisciplinary relationships
Professional development
“Magnet recognition is a team effortthat requires the participation of ourentire organization. Every nursingunit has a Magnet champion whowill share this information and serveas a resource for everyone on theirunit,” says Tina Ahearn, BJHMagnet coordinator.
Other hospitals are also recognizingthe importance and benefits ofMagnet designation. When BJHbecame a Magnet hospital four
years ago, there were less than 50 Magnet hospitals in the country.Now there are 225 hospitals withthe Magnet designation including St Louis Children’s Hospital andBoone Hospital Center, althoughBJH is still the only adult Magnethospital in St Louis.
Says Ahearn, “Magnet designationhas provided an additional standardin nursing care for us to reach andmaintain, which goes hand in handwith the hospital’s mission of takingexceptional care of people.”
by Jamie Gagliarducci, Senior Coordinator for the PR Department
Barnes-Jewish Hospital
The Magnet Journey Continues. . . Shining onClinical Excellence
Questions or comments about
this newsletter? Please contact
the AHCAP offices.
Published quarterly by the
Association of Healthcare
Administrative Professionals
ReaderInformation
Have you had a memorable
conference experience?
Share it with AHCAP!
Do you know an outstanding member
you would like AHCAP to spotlight?
Submit an article!
For advertising information, please
contact the AHCAP offices at
[email protected] or (312) 422-3700
SCHOLARSHIP COMMITTEEThe Scholarship Committee hasworked hard this year to informmembers of the AHCAP ScholarshipProgram and encourage submissionsfor these available funds. We arepleased to report that we received thehighest number of applications to date.This indicates that scholarships are a valuable benefit to our members.Scholarships are made possible by the support of our Board but moreimportantly you, our members, and the generous support you provide byparticipating in the ScholarshipFundraising raffle and other initiativesthroughout each year.
The intent of the AHCAP ScholarshipProgram is to give members theopportunity to attend the annualconference by defraying mostconference expenses for those whowould otherwise not be able to attend.
Also this year, the cHAP Scholarship was awarded to an AHCAP memberapplying for cHAP designation. Theintent of this award is to defray costsof certification (application/exam) forAHCAP members whose organizationsdo not cover expenses of this nature.
The Scholarship Committee hasalways focused on our members and their educational needs. Since itsinception in 2004, with your generoussupport the Scholarship Program hasgiven fifteen colleagues an opportunityto attend the Annual Conference andtwo additional members have beengiven the monies needed to taken thecHAP certification exam.
This year Conference ScholarshipsAwards of $1,700 each were given to three members for attendance atthe AHCAP 2008 Annual Conference.
Additionally one $225 cHAPScholarship was awarded to a memberpursuing cHAP certification.
COMMITTEE UPDATES
3
LeadershipAward Recipient:
Carol “Beth” PalmerDurham, NC
Conference ScholarshipAward Recipients:
Karen Morris Linda LockeKaty, TX Beech Grove, IN
cHAP CertificationScholarship Recipient:
Ruby PenceShelby, NC
The 2008ScholarshipCommittee:
Kim Coffey, 2008 ChairGeneva, NY
Lisa Featherston Saint Louis, MO
Susan Hilley Berwyn, PA
Lisa Smothers Burbank, CA
Sandy TritchSpringfield, MO
I know you all join me in saying thank you tothe members of the Scholarship Committee for their active participation and contributions to this year’s program. The ScholarshipCommittee strives to increase awareness of the educational benefits available to AHCAPmembers. Please contact any member of theCommittee if you would like to learn more aboutthe Scholarship Program, participate on theScholarship Committee, or have ideas/suggestions for improving this importantopportunity for AHCAP Membership.
One of the greatest rewards of serving on theScholarship Committee is being given theopportunity to notify award winners. Let’s meet the 2008 Scholarship Program award winners:
by Kim Coffey2008 Scholarship Committee Chair
4
Subject: Why we are so important
A large company recently hiredseveral cannibals as it was expandingquickly and couldn't find enough staff.
"You are all part of our team now",said the HR rep during the welcomingbriefing.
"You get all the usual benefits and youcan go to the canteen on the GroundFloor for something to eat, but pleasedon't eat any of our other employees".
The cannibals promised they wouldnot. Four weeks later their bossremarked, "You're all working veryhard and I'm satisfied with your work.However, one of our administrativeassistants has disappeared. Do any
of you know what happened to her?"
The cannibals all shook their heads"No".
After the boss had left, the leader ofthe cannibals said to the others,
"Which one of you idiots ate theAdministrative Assistant?"
A hand rose hesitantly.
"You fool!" the leader continued. "Forfour weeks we've been eatingmanagers and no one noticedanything. But, NOOOooo, you had togo and eat someone who actuallyworks!"
Just for Laughs
HCAHPS – The Hospital Consumer Assessment ofHealthcare Providers and Systems is a standardizedsurvey instrument and data collection methodologyfor measuring hospital care from the patient’sperspective.
The Board’s Role and Reason for Interest –HCAHPS measures are like any other indicator ofquality patient care. Hospital trustees should bemonitoring their organization’s performance onHCAHPS measures regularly.
Compliance Issues – Participation is voluntary. Allshort-term, acute care, non-specialty hospitals areinvited to participate. Hospitals may use anapproved patient satisfaction survey vendor orcollect their own data for HCAHPS. Hospitals alsomay integrate HCAHPS survey items into their ownpatient satisfaction survey or conduct HCAHPSsurveys separately. Submission of HCAHPSdischarge data, beginning in July 2007, is linked tothe hospital’s market basket reimbursement updatefor 2008.
Oversight – The Centers for Medicare & MedicaidServices (CMS) collect, adjust, and publicly reportHCAHPS data.
Resources – General information about HCAHPSmay be obtained at www.ahrq.gov orwww.cms.hhs.gov/HospitalQualityInits.
Key Players – CMS, the Agency for HealthcareResearch and Quality (AHRQ), and vendors thatconduct patient satisfaction surveys.
Future – Data from HCAHPS may be included in apay-for-performance program that links hospitalreimbursement with performance on designatedmeasurements of quality and patient satisfaction.
In Brief - HCAHPSis an excerpt from Following the Rules,
a publication of B E Smith.
In Brief - HCAHPS: What it is, What it Means
4
Author Unknown,but submitted to an
Administrative Assistant by aBoard Member
AHCAP Discount Shipping ProgramIntroducing the FREE
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Career: Up. Tuition: Down.
Excelsior College has partnered with AHCAPto offer members on tuition and fees.
Earn a respected degree online, on your time
Advance your career with one of our relevant business degrees at the associate, bachelor’s, or master’s level
Take advantage of tuition reimbursement, affordable payment options, and Federal Financial Aid
Find out how you can earn your degree and take advantage of special savings by contacting an Excelsior College admissions counselor today.
CALL888-285-8649OR EMAIL
ahcap.excesior.edu
College is more affordable than ever for AHCAP members.
Julie Osgood is an ExecutiveAssistant at New HampshireHospital Association in Concord.
“It was 27 years ago, this month, that I began working at the NewHampshire Hospital Association. I joined AHCAP many years ago,under pressure from my long timefriend and business acquaintance,Donna Zebe of AHA. Both weregood decisions.
I had previously been part of agroup organized by AHA’s Region1 and 2 Executive Assistants.The group assembled in 1979 andI became a member in 1988 when I was promoted to ExecutiveAssistant. We met once a yearalternating between the regions.This group met until 2002 whenthe decision was made to disband
and take advantage of theeducational and networkingopportunities available throughAHCAP--not to mention theopportunities to visit other parts ofthe country.
Those meetings were a greatopportunity for networking and stilltoday that is the benefit of AHCAPthat I enjoy most. This year Iserved on the AHCAPMembership Committee and havemet so many peers and friends inthat capacity. As a committee, ourgoal is to recruit 700 members bythe time of the annual conferencein Boston and we are almostthere!
I encourage everyone to takeadvantage of the opportunitiesthat AHCAP offers, especially the
annual conference. The sessions meet the specific needs ofHealthcare AdministrativeProfessionals!”
If you plan to attend theconference, or get the opportunityto serve with Julie on an AHCAPCommittee in the future, be sure to congratulate her on 20 yearswith AHCAP and thank her for her many contributions to ourAssociation.
Celebrating 20 Years with AHCAP:Meet Julie Osgood
“As a seasoned Healthcare AdministrativeProfessional, I was very excited to have the
opportunity to sit for the cHAP exam. Kudos toAHCAP for providing a vehicle for Healthcare
Administrative Professionals to certify their skillsin a nationally recognized format.
I will wear my cHAP pin with great pride!”
- Kathy WorkmanBedford, Ohio
8
AHCAPMEMBERSPOTLIGHTScHAP Recipients
he cHAP certification program addresses the desired
objectives of healthcare administrative professionals. T
Mary Baker
Patsy Broesky
Linda Curley
René Dean
Kristin Einbinder
Angela Grabowski
Sandra Graves
Debbie Hamilton
Linda Locke
Lisa Nanney
Debra Renner
Donna Trovillo
Dollie Waldrop
Debra Waltman
Trena Wilson
Kathy Workman
The Certified Healthcare Administrative Professionalprogram – cHAP – was launched to a veryappreciative audience. While the EducationCommittee, Board of Directors, and Chicago staffhad expected some interest in the program, theresponse from members and others inquiring aboutthe program has been incredible.
Congratulations to all of our Certified HealthcareAdministrative Professionals. On April 19, 2007,Sandra Midkiff, Bonnie Sanderlin and Carol Slaterwere the first to complete the test and be awardedcertification. Since that time, 16 have joined theseprestigious ranks (listed below).
Our cHAP recipients have admirably demonstrated their ability to view and understand overarchingprinciples of healthcare administration, while being
attuned and currenton the knowledgeand skills necessaryto manage day-to-day challenges andresponsibilities.
Handling the administration of the exam has beeneye-opening as each of these individuals brings adiverse set of professional and educationalexperiences to the examination process. They aresetting the bar for ever-higher standards amonghealthcare administrative professionals.
by Deanne Rubenzer2007-2008 AHCAP President
Learn more about cHAP certification by clicking the link under the Education tab at www.ahcap.org
9
One of the most recent AHCAPmembers to receive her cHAPdesignation is René Dean,Administrative Secretary to theVice President of Patient CareServices and Chief Nursing Officerof Stormont-Vail HealthCare, inTopeka, Kansas. Although arelative newcomer to her currentposition, René has a 20-yearbackground in healthcare, 17 ofwhich were as a Dental PracticeManagement Administrator for anoral and maxillofacial surgerypractice. Having a keenappreciation of the value ofprofessional certification, Renéalso earned certifications as aCertified Dental Assistant (CDA)and a Certified Dental PracticeManagement Administrator(CDPMA).
René’s first year at Stormont-Vailwas as the Assistant to theDirector of PerformanceImprovement. Upon taking herpresent position, Mrs Deanimmediately sought outadministrative professionalorganizations for their educationaland networking opportunities.René first joined the InternationalAssociation of AdministrativeProfessionals (IAAP) and thenalso became an active member ofher local IAAP “Kaw Chapter”.She recently co-chaired theirchapter nominating committee andhas future plans to run for aDirector position on the chapter’sExecutive Board. René tookadvantage of certificationopportunities through IAAP;studying and passing the rigoroustest to achieve the CPS
designation (Certified ProfessionalSecretary). She also sat for theCAP (Certified AdministrativeProfessional) examination.
After achieving the CPScertification, René Dean beganlooking for an organizationspecifically geared towardhealthcare. She found and joinedAHCAP in the fall of 2007.
René stated, “I was impressed bythe requirements one had to meetbefore being eligible to even takethe exam.” She appreciated thevalue behind the requirement toprove her skill set and validate theinformation being provided. Usingthe traditional program, shesubmitted the necessaryinformation and began studying.While friends and family “thought Iwas crazy,” René got “knee deepin healthcare governance”. Herhospital library proved to be anexcellent resource.
One might wonder if René is aperson with lots of time on herhands. Oh contraire! She is quitethe busy mother of her fifth gradeson, Connor, who “challenges herparenting skills at every turn.” MrsDean is in her second term asPTO President of Connor’selementary school, serves on theschool district site council and wasrecently appointed to the Board ofEducation Strategic PlanningCommittee. She also has apassion for antique dip pens,inkwells, and a finely pennedletter. René is a member of theInternational Association of MasterPenmen, Engrossers and
Teachers of Handwriting, theoldest and largest penmanshiporganization in the United States.
When asked how she wouldadvise others who are consideringcHAP certification, René said sheenjoyed the challenge and foundthe test to be well written,healthcare driven, and at anappropriately challenging level.The regulatory and governanceareas were her biggestchallenges, so she recommendsconcentration on JointCommission requirements.
René says she learned much bystudying for this exam. “Futurethinking” René says, helps her inher daily work, strengthens herability to serve her Vice President,and hospital well.
René has a desire to serve as arole model for others within herorganization. She recognizes theimportance of education and ofprofessionalism.
René Dean, I believe you are an inspiration to your peers!Congratulations on achieving yourcHAP designation!
by Brenda Fales
Member Spotlight on cHAPRecipient: René Dean
Publication Information
Notations is published by the Association of Healthcare Administrative Professionals (AHCAP) of the American Hospital Association, One N Franklin,Suite 2800, Chicago, IL 60606, (312) 422-3700, [email protected], www.ahcap.org.
Copyright 2008 by the Association of Healthcare Administrative Professionals, all rights reserved. Any duplication or reproduction of all or any portion of these materials without the expressed written permissions of the editor is prohibited.
For advertising information and reprint permissions, please contact AHCAP. The opinions expressed in Notations are those of their authors, anddoes not reflect the views of AHCAP or the AHA. Notations is a benefit of membership.
AHCAP Events Calendar
10
July 2008
July 9: AHCAP News You Need content due to [email protected]
July 16: AHCAP News You Need Eblast - July
July 16-19: 2008 THA Tennessee Summer ConferenceLocated in Village of Baytown Wharf atSandestin, Florida. Mark your calendar and plan to hear an array of dynamicspeakers.
July 24-26: Health Forum and AHA LeadershipSummit in San Diego, CA
The Leadership Summit is a national conferencehosted by the AHA andHealth Forum.
July 25: Notations Fall content due to Communications Committee
July 29: Sixty-Five Steps to Guaranteed “EC”Success in 2008 at the Holiday Inn Select NashvilleOpryland/Airport in Nashville, TN
August 2008
Aug 1: THA Tennessee Documentation Update 2008Located at the THA Headquarters & bullNashville, TN. This seminar will discuss thelegal, risk management, and clinical issuesin documentation.
Aug 6: AHCAP News You Need content due to [email protected]
Aug 13: AHCAP News You Need Eblast - August
September 2008
Sept 3: AHCAP News You Need content due to [email protected]
Sept 10: AHCAP News You Need Eblast - September
October 2008
Oct 1: AHCAP News You Need content due to [email protected]
Oct 8: AHCAP News You Need Eblast - October
Oct 24: Notations Winter content due to Communications Committee
Do you have a chapter or educational event to promote with AHCAP? Email [email protected] with details and be listed on the AHCAP Calendar of Events
online as well as in the coming editions of Notations.
11
AHCAPNEWS
Members Only Section
If you are an AHCAP Member,
then you should be receiving
and utilizing all the benefits
AHCAP has to offer. Start
today! Go to the AHCAP
Members Only Section and log
in for access to impressive
resources such as:
News in healthcare and the
Association
Education Materials Page
where you can access and
download Speaker
Presentations from past
conferences, including the
AHCAP Annual Conference
in San Diego
The AHCAP membership
Directory to look up other
members in your field
2007 AHA Information
Booklet
The Salary Survey General
Report which examines base
salaries, bonus/incentives
and benefits/compensation of
executive administrative pro-
fessionals employed in a
healthcare environment
Discount programs such as
FedEx and Excelsior, Hertz,
American Airlines, education
including Excelsior College,
College of DuPage, Empire
College and many
more articles on
healthcare that
may shed light
on your daily
climb to
improved
professional
performance
and growth.
Calling on Chapters
Attention Chapter Leaders. . .
Have you visited your AHCAP
chapter homepage recently?
AHCAP is looking to expand our
website with new and exciting
information about our chapters.
Special chapter events will also
be posted in the quarterly issues
of Notations in our new Events
Calendar Section. If you have
information, rosters, events or
other pertinent chapter
information, we want to know!
Email your updates to
2009 Call for Proposals
In planning the 2009 Annual
Conference we are seeking
highly skilled speakers to lead
sessions that will address the
new challenges facing
administrative professionals:
technological developments,
leadership, advocacy and
customer service.
Criteria for selection:
Relevance to audience
Innovation, originality
Quality, completeness of
proposal
Educational level
Submitted by August 29,2008
To learn more or to propose a
speaker, visit the AHCAP
Homepage to download this
information and necessary
forms.
What’s New in AHCAP
Committees and Taskforces?
Go to www.ahcap.org today
and visit the new AHCAP
Committee pages under the
About Us section of the website.
Discover the implementation
roles behind the formation of,
and important information about
each committee and taskforce,
as well as how each aids in the
achievement of our association
goals.
Do you have what it takes to
peak committee performance?
Be on the look out on-site in
Boston and online for upcoming
2008-2009 Committee Interest
Forms. AHCAP committees and
taskforces are the ultimate
venue to introduce the AHCAP
membership to your professional
skills and abilities.
Committee Interest Forms must
be submitted by June 13.
FDA: Bayer to Remove Drug
from Hospitals
Bayer HealthCare
Pharmaceuticals Inc will remove
all remaining supplies of Trasylol
from hospital pharmacies and
warehouses, the Food and Drug
Administration announced
yesterday. The action follows
publication of a study in the May
14 New England Journal of
Medicine that found increased
risk of death with the drug,
which was consistent with
findings from other recent
studies. FDA plans to review the
data and reassess access to the
product once the review is
completed. The drug is used to
control bleeding during heart
surgery.
Brenda A AllenWilmington, DE
MaryGrace AndinGilroy, CA
Ann BentoNorth Conway, NH
Connie BerryPeoria, IL
Susie BowenN Kansas City, MO
Jill A BowerRichland Center, WI
Julie ButcherFramingham, MA
Lisa Clark FergusonJohnson City, TN
Susan ConleyChardon, OH
Ashlea DalbyFredericksburg, VA
Mary Lou DonkerslootGallup, NM
Ruth FisherTacoma, WA
Kathy GablerSaint Joseph, MO
Sharon GinnEast Orange, NJ
Candace GogginAugusta, ME
Patti HartCovington, LA
Mary HaumanCanandaigua, NY
T HoldcroftVevay, IN
K C JacksonMaryville, TN
Gwendolyn JonesIuka, MS
Patricia A KahlerLincoln, NE
Debbi KaulGlendive, MT
Linda KonoffSpringfield, MO
Cynthia A KurryPoughkeepsie, NY
Kimberly C LandersMaryville, TN
Susan M LapworthMiddlebury, VT
Linda F LeeParsons, TN
Patrice MartinAlbuquerque, NM
Phyllis K MatthaiEaston, MD
Susan D McLaughlinEaston, MD
Amy A MillerHawarden, IA
Lori MillonziWest Bend, WI
Kathleen MonahanHackettstown, NJ
Theresa MyersMaryville, TN
Gail OzuraFredericksburg, VA
Conni L PostigoKettering, OH
Renee ReidWest Point, MS
Magaly A RobitailleMiami, FL
Ashley SimmonsMadison, MS
Amy SiskoDanville, PA
Tina P SmithGreenwood, SC
Liberty SolisSan Diego, CA
Ann StevensonSt Louis, MO
Carolyn J ToomeySaint Louis, MO
Jan TorreyMinneapolis, MN
Brenda UsreyMemphis, TN
Welcome New Members!
One N FranklinChicago, IL60606
Summer2008
