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Dr. Richard Kelley

Kelvin Bloom (president, Aqua-Aston Holdings, Inc.) with wife Shelly Wilson (Wilson Care Group), David and Kathy Carey, developer Stanford Carr and wife Kathy

and John Fink (vice president/general manager at KFVE- TV)

Hospitality champions honored

BY DR. RICHARD KELLEY

Travel & Tourism, like so many things in the world today, is changing very rapidly. However, no matter what segment of this industry you encounter, it is clear that hospitality is the vital core concept that makes all the difference in the world. With that in mind, you will understand why I am so pleased that 14 members of our Outrigger ‘ohana in Hawai‘i were recently recognized for their leadership, service and hospitality at the Na Po‘e Pa‘ahana (in English, The Hard-Working People) Awards ceremony. This ceremony is much smaller in scale than, but similar in spirit to, the Academy Awards in Hollywood, where top figures in the film industry are recognized for their accomplishments each year. The Hawaii Lodging & Tourism Association sponsors the Na Po‘e Pa‘ahana event, which this year was held in the ballroom of the Hilton Hawaiian Village Beach Resort. The names of the Outrigger ‘ohana award winners are included in Barry Wallace’s article on Page 3.

JANUARY 23, 2016

A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

Blue Note Hawaii opens to rave reviewsBY NANCY DANIELS

Blue is the new favorite color at the Outrigger Waikiki Beach Resort, which should come as no surprise following the very successful opening of Blue Note Hawaii in the former Society of Seven showroom. In just a few short weeks, Blue Note Hawaii has become THE place to enjoy some of the world’s most celebrated artists, from jazz and blues to Hawai‘i favorites. Since its opening, audiences have filled the room to enjoy the likes of Kenny G, the Rebirth Brass Band, Hawai‘i’s own Jake Shimabukuro, Maya Azucena and the Roy Hargrove Quintent. Coming up are Earl Klugh, Dee Dee Bridgewater, Roberta Gambarini, Joe Robinson, John Schofield and Joe Lavano Quartet, and Maxi Priest. Blue Note Hawaii is a room you can come back to again and again because of its ever-changing line-up. Founded in 1981 by Danny Bensusan, the first Blue Note opened in New York’s Greenwich Village to showcase some of the world’s best jazz musicians in a close, comfortable setting. Over the years, the club has expanded to Milan, Beijing, Tokyo, Nagoya and now Honolulu. Blue Note Hawaii offers up two shows a night at 7 p.m. and 9:30 p.m. A full food and beverage menu is available at each show. Show prices vary. For complete information on upcoming shows and for ticket purchases, visit www.bluenotehawaii.com or call (808) 777-4890.

More pictures >> 12

Hospitality champions >> 12

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Leila Jo “LJ” NashBORN

JAN. 16, 2016

TO THE NASH ‘OHANA

Mommy DJ,

Daddy Steven

and Big Brother Ethan

Saturday Briefing is published by and for hosts of Outrigger Enterprises Group (OEG).

Editor-In-Chief: RICHARD KELLEY Senior Editor: KATHY FOLEY

Supervising Editor: PILA HANSON Contributors: OEG HOSTS

Visit us online at: www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley at kathysb@outrigger.com.

© 2016 Outrigger Hotels Hawaii An Equal Opportunity Employer

Employment opportunities If you are interested in a position listed below and meet the qualifications, please go to Outrigger.com and click on employment at the bottom of the page. We only accept online applications for the open positions from internal candidates. If you have any questions, please contact your HR business unit representative. Application deadline for the following positions is Jan. 29, 2016.

Guest Services Representative (full-time)A minimum of one year customer service and cash handling experience, preferably in the hospitality industry required. Must have basic computer skills and ability to type 40 wpm. Must also be a team player with excellent communication skills and ability to work any day and shift. Japanese speaking required.

Guest Services Representative (Uniform Services) (part-time)Must have at least one year customer service experience and ability to lift and carry 75 lbs. Must be flexible to work any shift and any day, including the graveyard shift.

Happy birthdayJAN 25: Kwanjai Bornamron, Jaime B. Companero, Karl V. Heyer, Jesada Klaysuwan, Ulamila Nadredre, Bahatee Parsad, Violeta F Robles, Auttapon Saeil, Nuntee Srirat and Reynaldo Sumilong.

JAN 26: Avery K Aoki, Josita Cruz, Napatra Fuangfoo, Duong U. Leuthvilay, Brenda Nunez, Maria Paulita Perez, Louis Andy Jessons Ramduth, Marvin Redona, Jirawut Sarabok, Erma Angela S. Simeon, Elenoa Tagicakibau and Ratu Sairusi Tausara.

JAN 27: Ali Abdulla, Taniela Banidakai, Kavesh Rampersad Beemolah, Claudia L. Bumagat, Chamida Kumara, Shilla S.H. Lee, Benjamin M. Semana Jr., Ritchie C. Suico, Tepola Ranadi Tabuaniqili, Pooreewat Toomtrakul and Jane Turaga.

JAN 28: Shawn Bailado, Bruce Black, Louisa S. Cabanas, Kaew Chanmo, Robin O. Estrada, Leonida G. Lumantas, Romeo Roman Magbanua, Erika S. Notebo-Wakumoto, Utumporn Palapon, Natchaya Pawakaranon, Ruben Datoc Sarol, Yongyod Sirigate, Bibi Leillie Marjzia Ubheemann, Constantine R. Udarbe, William Work and Xiao F. Xu.

JAN 29: Asmeen Abdul, Kuniwo Borja, Tracy J. Crofton, Azusa Jinnai, Iliesa Labalaba, Bidyasing Mahadoo, Silovate Navalili Naiyalatabua, Mindy E. Nakagawa, Kumar Sunil Niven, Carlita Novencido, Sarit Petkon, Laoo Promsak and Pensinee Wongkham.

JAN 30: Agnes M. Bactad, Ratu Kinijoji Nanovo Cavubuku, Faye Yoshino Fernandez, Jagdishwar Kowlessur, Somchai Limpavittayanon, Etuate Liwaiono, Marlyn U. Locquiao, Richard Rajiv Mani, Thelma Ninter, Rudolph D. Seifert, Reiko Stiver and Robin L. Walsh.

Jan. 31: Miriama Bau, Betsy Clement, Oliver Andres De Leon, Anthony Dizon, Christopher Ely, Marie Rebecca Aurelie Isabelle, Janine W. Kahoonei, Chutikan Keawlaeid, Rackie B. Lagpacan, Stephen T. Nunokawa, Severino T. Palacay Jr., Niven Soobiraj and Tavaita Valerau.

POLITICAL FUNDRAISER If you are interested in attending the below fundraiser for Majority Floor Leader Cindy Evans, Vice Speaker John Mizuno and Human Services Chair Dee Morikawa, please email Kathy Foley at kathysb@outrigger.com.

TUES., JAN. 26, 2016 | 5:30 PM - 7:30 PM | CAFE JULIA | 1040 RICHARD STREET

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A special lei ceremony

Dr. Chuck Kelley, Shae Gallardo, Ivy Kwok, Barry Wallace, honoree Carol Ly, Robert McConnell, finalist Troy Hiura, Ruthann Yamanaka and Robert Uchida

The 2016 Na Po‘e Pa‘ahana AwardsBY BARRY WALLACE

At the 26th Annual Hawai‘i Lodging & Tourism Association Na Po‘e Pa‘ahana Awards held Jan. 14, 250 hospitality industry hosts statewide were recognized for their exceptional service, hard work, and professionalism that make Hawai‘i a premier visitor destination. Among the best of the best were 14 of our very own:

CATEGORIES

BELL/VALET Person of the Year:John Thompson, Troy Hiura and RC Callorina

HOUSEKEEPER of the Year: Irene Vidal, Lori Lai, Nola Sanchez and Maggie Tan

FRONT OFFICE Person of the Year: Aaron Robinson, Skye Litsey and Makamae Iosua

FOOD & BEVERAGE Person of the Year: Aldrin Ortaleza

ENGINEER of the Year: Ambet Lagalo

LODGING Employee of the Year: Renee Kiyono-TaniguchiMANAGER of the Year:

Carol Ly This year, Outrigger hosted a reception at the Hilton Hawaiian Village prior to the awards luncheon to recognize and personally thank our hosts being honored. Outrigger’s Cultural Experiences Director Kaipo Ho led a special ceremony that honored each of our top hosts with a keepsake lei fashioned in the colors of Hawaiian royalty while explaining the importance of giving and wearing the lei. Joining me from the executive team were Dr. Chuck Kelley and Ruthann Yamanaka who offered congratulations emphasizing the significance of this tremendous statewide honor and thanking each honoree for his or her contribution to our success. Following our reception, Masters of Ceremonies Steve Uyehara and Grace Lee from Hawaii News Now were pleased to lend their humorous banter to the awards program as they read the nominations of honorees who showed incredible work ethic, community giving, strength, perseverance and most importantly, aloha spirit, as they fulfilled their respective responsibilities and then some. Outrigger came out 63 strong in support of our honorees wearing white and adorned with a black kukui nut lei. Not only did we

Aaron Robinson, Ambet Lagalo, Irene Vidal, RC Callorina, Makamae Iosua, Aldrin Ortaleza, Nola Sanchez, John Thompson, Lori Lai, Renee Kiyono-Taniguchi,

Carol Ly, Troy Hiura, Maggie Tan and Skye Litsey

stand out in attire, we also had a signature cheer that we shouted out as each of our hosts was asked to walk onstage. Congratulations to Troy Hiura and Skye Litsey named finalists in their respective categories and a big shoutout to all of our honorees who contribute to making Outrigger No Ka ‘Oi (the best) and Hawai‘i THE place to visit. More Na Po‘e Pa‘ahana photos >> 4

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Na Po‘e Pa‘ahana ... << From 3

Dr. Chuck Kelley, Niel Mason, Yuet Oy Au, honoree Maggie Tan, Barry Wallace and Ruthann Yamanaka

Ruthann Yamanaka, Reid Yoshida, Bob Yeoman, honoree Aldrin Ortaleza, Barry Wallace, Marsha Kapu and Dr. Chuck Kelley

Dr. Chuck Kelley, Fritzie Ramones, Loan Montgomery-Freitas, Joemar Lestino, Marilyn Castillo, Windy Seguancia, honorees Irene Vidal and Aaron Robinson, Robert Ishihara, Barry Wallace and Ruthann Yamanaka

Dr. Chuck Kelley, Glenn Nagasako, Barry Wallace, Shari Tachibana, honoree Ambet Lagaio, Karen Villarmia, Neil Murakami and Ruthann Yamanaka

Sheryl Tsugawa, Leigh Bulseco, Dean Nakasone, Jo-Ann Yonamine, Barry Wallace, honorees Makamae Iosua, John Thompson, Lori Lai and Renee Kiyono-Taniguchi, Tino Geronimo, Myra Kuboyama, Gina Reeves,

Dr. Chuck Kelley, Stanley Louis-Charles and Ruthann Yamanaka

Taryn Wong, Evelyn Garcia, Debbie Murakami, Lee-Ann Kwan, honoree Skye Litsey, Alan Naito, honoree RC Callorina, Barry Wallace, honoree Nola Sanchez, Dr. Chuck Kelley, Xorda Laurin and Ruthann Yamanaka

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Celebrating milestone years of serviceBY KATHY OYADOMARI

Another year has come to a close and several milestone years of service were met by our Outrigger ‘ohana who deserve recognition and thanks. For those who have reached 30 years or more years of service, we extend our mahalo for all you do to contribute to our success.

Herman joined Outrigger as general maintenance at the Outrigger Waikiki Beach Resort (OWK). Currently, as chief engineer, Herman oversees the daily operations of the engineering department and enjoys the interaction he has with guests, co-workers and vendors. Herman shares that he has seen multiple renovations at OWK in the past 35 years and has seen the company evolve from a “heads in beds” operation to one that provides authentic island hospitality specific to the destination. On his days off, Herman enjoys golfing, fishing and playing his guitar. He looks forward to continuing what he is doing and his advice to everyone is “no worry, be happy!

35 years

Norine Diorec Reuben Nakagawa Huang Suk YuLinda Wang

30 years

Norine has always worked as a bell clerk at the Outrigger Reef Waikiki Beach Resort (ORF). She helps guests with their needs, keeps paperwork in order, makes sure supplies are stocked and ensures the bell staff have everything they need to take care of the day’s tasks ahead. When she’s not working, Norine enjoys relaxing at home and spending quality time with her ‘ohana. She is looking forward to retirement and spending time with her grandson and traveling with her husband. She is most proud of working with a good team at the bell desk and her shared words of wisdom are to “live life to the fullest.”

Starting as general maintenance at the Edgewater Hotel, Reuben currently is director of engineering for Embassy Suites by Hilton™ – Waikiki Beach Walk®. Always on the move and multi-tasking can get hectic, but Reuben says he loves every minute of it. He also enjoys maintaining the property alongside Executive Housekeeper Carol Lopes. Reuben recalls the redevelopment of Lewers Street as a big change—he has seen the old, helped develop the new and now maintains it. He enjoys golf and his dream is to play Pinehurst Golf Course in North Carolina. He is proud of those who have worked with him for 25+ years – “they have developed into good, knowledgeable hosts, who are always there when needed.” Reuben’s philosophy on life is to enjoy it!

Linda started as a housekeeper at the Outrigger Waikiki Village and currently works at the Holiday Inn Resort® Waikiki Beachcomber. She enjoys interacting with guests and shares that she is happy to experience working at one of our branded properties. On her days off, Linda likes to go shopping, eat downtown with her sister and watch her favorite Chinese dramas. She hopes to travel abroad and visit her family in Taiwan. Her dream is to relocate to San Diego when she retires, win big in Las Vegas and go on a cruise. Linda shares she is most proud of her son who is paying for his college education and for being part of the Outrigger ‘ohana. Her words of wisdom to share are “be humble and trustworthy.”

Huang Suk started as a housekeeper at the Outrigger Waikiki Village. Now at the Holiday Inn Resort® Waikiki Beachcomber, she enjoys talking to the guests, catering to their needs and making sure they are happy. Huang Suk talked about the Waikiki Beach Walk® project and shared that she has mixed emotions of being sad, yet happy to see the overall improvement in Waikīkī. She enjoys crocheting, crafts and hiking with her husband and son. Huang Suk plans to visit family in Korea next year and her dream is to buy a home there for retirement. She is most proud of her son who is in college on the mainland and also proud of her years with Outrigger. Her philosophy on life is to “enjoy every moment of it and try new things.”

Herman Lam

Milestones >> 6

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Congratulations to the following hosts for reaching significant years of service milestones!

40 years: Revinia V. Cabbab.

25 years: Benjamin M. Semana Jr., Darryl Kym Chang, Derrick W. M. Terada, Elpidio S. Oviedo, Florence Marisa Alo, Grace S. Nakamura, Pamela M.G. Yagi, Thomas H. Wakita Jr., Tracy J. Crofton and Victor A. C. Nerveza.

20 years: Herman Chiu and Jonelle A. Taira-Kakutani.

15 years: Benito E. Tacazon, Charles R. Kelley, Juddson K. Winchester, Pui Lam Lee and Robert M. Racelo.

10 years: Alberto J. Yanit, Alex B. Dela Cruz, Anita D. P. Cabulera, Bibiana G. Taylan, Bruno Orozco Martinez, Cary K. Murayama, Conrado R. Tagata, Dale N. Ho, David N. Hasegawa, Demetria Q. Ramiscal, Diana R. Lene, Diony D. L Agliam, Earl S. Endo, Edwin R. Guillermo, Elena B. Ballan, Elsa V. Tacus, Emilio C. Marlang Jr., Emmanuel V. Tapat, Errol Yanuaria, Estrelita V. Untalan, Estrella A. Sablan, Eva E. Burd, Evangeline E. Lintao, Fina F. Salvador, Florence C. Corrales, Florencia L. Daga, Franklin S. Sabugo Jr., Gerardo C. Daez, Herminio L. Agliam, Inocencio L. Agliam, Jennifer L. Yamada, Jenny Lc Pang, Jerry D. Briones, Joe J. Guieb, John S. Sakai, Jojelyn G. Cabulera, Jonathan V. Clarin, Joycelyn L. Manzano, Junko O. Austin, Kristina K. S. F. Arola, Laureano B. Sanchez, Leonard V. Millon, Leticia Y. Dacanay, Loida F. Gamatero, Lourdes V. Crodua, Luciana C. Queja, Magdalena B. Cuasito, Marcelina Martin, Marilyn Q. Gacula, Mary Evelyn A. Garcia, Mauricia A. Cabato, Milton T. Kami, Myna P. Elcano, Neil T. Murakami, Noel L. Gamiao, Paula Moceiwai, Qiao Lian Li, Randall K. Morisako, RC B. Callorina, Reymundo B. Deperalta Jr., Reymundo E. Valencia, Reynaldo C. Gamboa, Robert L. McConnell, Robert S. Ishihara, Robert Y. Watase, Salome M. Manalo, Saturnina S. Agonoy, Semi Kunavatu, Sergio Jr. A. Pascual, Severino T. Palacay Jr., Skye-Ann E. Litsey, Soledad B. Urbanez, Steve T. Hasegawa, Sun R. M. Wong, Surat Thongluen, Taciana P. Gagala, Teodolfo E. Valencia, Wincy W. S. T. Helm, Windy A. Seguancia, Xorda C. Laurin and Zenaida A. Manganaan.

5 years: Amini Radradra, Amitabh Ram, Analyn S. Gima, Angelita Padua, Antonio B. Rubi, Be Ho, Brendan R. Agustin, Carlton R. Young, Elenoa Tagicakibau, Guoxia Ye, Ifereimi Leleca, Jacqueline C Balubar, Jantana Srisamoot, Jarnail Singh, Judy M. H. Lin, Keiichi Yotsuya, Lyndon A. Montefalcon, Mahesh Mistry, Mereseini Ciqo, Mohammed Ezaz Khan, Michael L. Galace, P. Leilani A. Lee-Lahue, Rassamee Totip, Reid K. Yoshida, Ronie C. Libed, Rudolph D. Seifert, Sailasa Lesi, Sheryl C. Tsugawa, Surat Thongluen, Tomas N. Jose, Wasana Suwannasung and Xiaofeng Huang.

Host announcementBY DARREN EDMONSTONE

I am pleased to join human resources in welcoming Anil Jayawardena to the Outrigger ‘ohana as financial controller for the Outrigger Konotta Maldives Resort (MOK). Effective Jan. 15, Anil reports to the resort general manager. Anil contributes valuable financial control experience gained over the years at hotels and hospitality industry organizations in the Maldives, Myanmar, Malaysia,

Singapore, Indonesia, China, and in his native Sri Lanka. Most recently Anil was director of finance at Jumeirah Dhevanafushi, Maldives. He also held financial controller posts at the Shangri-La Group in Myanmar; One & Only Reethi Rah and Kanuhura (both in the Maldives); at a leading golf resort in Malaysia; and at the Best Western Berjaya in Sri Lanka. Earlier years were spent in assistant financial controller positions for internationally recognized hotels in Dubai, and most notably Iraq and Yemen. Anil’s successes as a teenager in Sri Lanka studying pure maths, physics and applied maths, were indicators of a long and successful career in finance. As early as 1973 he was a payroll clerk at the Hotel Ceylon Intercontinental in Colombo. Anil has a son and daughter who are doing well in Australia. Outside of work he enjoys tennis, swimming, bowling and cricket. From the entertainment world, he admires Tom Cruise, and his most inspirational public leader remains Mahatma Gandhi. Professionally, he says the best advice he has ever received is, “Don’t assume anything.” Please join me in welcoming Anil to the Outrigger ‘ohana and wishing him well at the Outrigger Konotta Maldives Resort.

Anil Jayawardena

Recycling recapBY ALAN NAITO

Here are the numbers for the seven Waikīkī properties who made the effort to be kinder to Mother Earth in 2015. Monies collected were donated to a local charity.

TOTAL RECYCLABLES COLLECTED: 15 tons WHO LED THE WAY? ESH, then OBC

RECYCLING FACTS: Every hour, nearly 250,000 plastic bottles are dumped. The average time for plastic bottles to decompose in landfill is close to 700 years. Used plastic dumped into the ocean kills and destroys sea life at an estimated 1 million sea creatures a year!credit: all-recycling-facts.com

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Celebrating hosts of the quarter (HOQ), fourth quarter 2015BY ASHLEY CABRADILLA

Each quarter we set aside time to gather as an ‘ohana and recognize and congratulate hosts for being examples of The Outrigger Way. Wednesday, Jan. 20, Barry Wallace, Bitsy Kelley, David Carey, Dr. Chuck Kelley, Ed Case, Jean

Rolles, Ruthann Yamanaka, Sean Dee and department heads were on hand at the OHANA Waikiki East to thank and praise all the distinguished honorees and nominees. Congratulations to:

Alvina LeonGuest Services Rep | OMH

Alvina works at the OHANA Waikiki Malia Hotel and has been with Outrigger since 1988. She has proven to be a top performer at the front desk and is consistently accurate, neat and thorough. Alvina adapts easily to change and is open-minded in trying new ideas and implementing them with Flawlessness. Alvina maintains a superb work relationship with her coworkers and supervisors. She is dependable and reliable, always on time for her shifts, flexible with her schedule, willing to cover shifts when needed and hardly ever sick. In addition to her normal responsibilities, Alvina takes the time to organize activities and events to help boost morale in her department. Her hard work and dedication is noticed and very much appreciated. Thank you, Alvina, for everything you do for our Malia family!

Anita Cabulera Housekeeper | OBC

At the Holiday Inn Resort® Waikiki Beachcomber, Anita is an excellent example of how Ke ‘Ano Wa‘a values should be portrayed. She is enthusiastic about her work and takes the time to participate in our Ke ‘Ano Wa‘a Paddles activities, Spirit Week and Housekeepers Week. She respects and values the opinions of others. Her easygoing personality makes her approachable and has resulted in numerous positive guest comments complimenting her on her excellent service. She has been mentioned in TripAdvisor multiple times and return guests always ask for her by name. Anita is very deserving of this award because she is a driven host and her determination to get the job done is inspiring. She is an asset to our department and the company as a whole as she is one who cares about her job and loves what she does.

Bruno Orozco-Martinez Houseperson | NSR

Bruno has been working in housekeeping for over 10 years and is a trusted and responsible host in the department at the Napili Shores Maui by Outrigger®. He goes out of his way to complete his tasks on time and does an impeccable job. His attention to detail is unrivaled and the quality of the work he performs is what helps keep our Guest Satisfaction Score in the mid-nineties. We can always depend on Bruno to go the extra mile and he does it with a smile. He is well trained in all positions for housekeeping, fills in for the supervisor when needed and thinks on his feet. Besides being a good host, Bruno is a pleasure to work with. He is well liked by his fellow coworkers and a great help in keeping the momentum moving in a positive direction in the department.

Elman Pagaduan Housekeeper | ESH

At the Embassy Suites by Hilton™ - Waikiki Beach Walk®, Elman is a super hero having rescued a child from near drowning in the pool earning him the prestigious Embassy Spirit Award and recognition at the recent Na Po‘e Pa‘ahana awards. He also assisted in a suspicious person on property incident resulting in the arrest of that individual. Trained in CPR and first aid, he is the first to respond to medical emergencies and also “rescues” those in need of computer assistance, as he trains team members and helps them upgrade their skills and knowledge. In 2015, Elman restored over 40 vacuums and 36 housekeeping carts saving thousands of dollars. During quality assurance (QA) inspections, Elman checks all equipment and chemical levels to ensure readiness for the project cleaning work and as a result our public area continues to maintain 100% scores.

*Positions and properties listed are where hosts are currently employed. HOQ >> 8-12

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Florante Ravago General Maint | OEH

Florante Ravago started with Outrigger in 1988 as a houseman at Waikiki Tower. He later transferred to maintenance at the OHANA Waikiki East Hotel in 2002. Florante consistently demonstrates a strong work ethic and dedication to success and his efforts have produced high quality results. Florante has taken on the task of overseeing our RPM (Rooms Preventive Maintenance) program and with his effort and with limited manpower he went through 441 rooms twice last year. He discussed and made suggestions with the rest of the crew on how we could better our RPM to be more efficient, timely and ensure quality work. By doing this, we provide our guests with a better product—the result is happy guests, happy hosts and a very happy GM! Florante’s flexibility with work scheduling and assigned work duties is a big help when emergencies arise and he also has a great attendance record. Florante understands and represents our values well.

Jaedsada “Ao” ThanomsakBellman | TLR

Ao greets every guest and host every time with a big smile and a Sawasdee (Hello in Thai) at the Outrigger Laguna Phuket Beach Resort (TLR). He is a genuine and committed team member who is passionate about his colleagues, our guests and Outrigger. Over 1,000 people from our local communities and Laguna Phuket associates teamed up in Cherngtalay to Bike for Dad, co-organized by Cherngtalay Municipality, Cherngtalay Sub-District Administrative Organization and Laguna Phuket to commemorate National Father’s Day and H.M. the King’s 88th Birthday Celebration. Ao organized our team to represent in this event, coordinating attendance and ensuring they all met their work commitments too. Ao’s spirit and enthusiasm is what sets him apart. He is frequently recognized in personal thank you notes and on social media for his personable, genuine and thoughtful service. He is a great first impression to all guests and visitors; he is the smile maker and the brand ambassador who truly represents our MITTRAPAB (Thailand’s core values).

Jesrell Malicay Housekeeper/PA | FBW

Jesrell is an exemplary host as he lives our value of Accountability by going the extra mile. As a reliever for runner and projects at the Wyndham at Waikiki Beach Resort, Jesrell is good at multi-tasking and can complete his assigned tasks with a high quality of work. While waiting for work orders, Jesrell takes the initiative to do deep cleaning in the areas where he works. Even with his busy schedule, he finds time to chat with guests or assist them with directions. Jesrell is an expert on our new inventory system, ISM. Although it is an extra step for the houseman, he ensures the stock room inventories are accurate and updates according to the system. When discrepancies are found in the system, he makes corrections and brings it to the manager’s attention, also providing suggestions for fixes. Thanks, Jesrell, for your efforts and commitment to your job, and congratulations on a well-deserved award!

Josef Javonillo Housekeeper/PA | WSR

Josef works as a houseman at the Waikiki Shore by Outrigger®. He can do pretty much everything you ask him to do. He works well with others and works hard with guest satisfaction in mind at all times. He comes to work every morning with a big smile and ready to work. You can always count on him to extend a helping hand no matter what department is asking. He wears many hats, as he helps assist with luggage along with helping out the maintenance department when needs arise. Josef is the type of person who is always ready to drop whatever he is doing to assist anyone in need and he still manages to complete his job at the end of the day. With every guest Josef encounters, he exudes a radiant attitude and provides excellent service.

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Kelli-Ann Morihara Sales Coord | Co Svcs

As part of the corporate sales team Kelli was given a project to research the cancellation policies of competitors and customers for Hawaii Vacation Condos by Outrigger®. She researched 47 properties and wholesalers within a week and prepared an extensive eight-page spreadsheet. In addition to cancellation fees and policies, she included additional information like seasonal periods, deposit requirements, resort fees and inclusions, cleaning fees and other fees and charges. Exhibiting Flawlessness, Kelli took the initiative to create a PowerPoint with the information she collected and was asked to present her findings to upper management. She courageously faced her fears and gave her presentation, a first for her! Her knowledge and confidence displayed our value of To Learn and To Share as she garnered praise from the team for her exceptional presentation and organization of every detail. Kelli’s work ethic and vibrant personality make her a valued and fun team member!

Mark HanleyBell/Valet | WRG

Mark is a dedicated, flexible and courageous bellman. He is our full-time grave bell/valet host at the Wyndham Vacation Resorts Royal Garden at Waikiki and although he works under the front office, he is also the acting houseman and maintenance during the grave shift. There have been numerous times when Mark has been asked to assist with air conditioning issues, dead batteries for entry doors and all the basic calls for both departments as well. We appreciate Mark for performing the basics of his duties; however, we recognize him for the way he responded to a recent unfortunate situation involving a hostile person. Mark kept his cool and handled the difficult situation with tact and in The Outrigger Way, humbly going back to work as if it wasn’t a big deal. We value Mark’s professionalism, dedication and pride in his work.

Mary Jane Espejo Housekeeper | KVL

Mary Jane’s tasks are to ensure villas are clean, sanitized, completely stocked with in room and kitchen amenities. In addition, she frequently prepares units for VIPs, owners and owners’ guests and provides site inspections for perspective clients. With condominium units individually furnished, Mary Jane is able to remember how each owner wants his/her unit. She is an exemplary housekeeper, strong in many facets of housekeeping: prompt for work, possesses a good work tempo, follows directions and has a good attitude. A recent guest of three weeks was so happy with Mary Jane’s work, they called the front desk to let us know how excellent Mary Jane’s service had been. In another situation, we received a call from a recently departed guest who misplaced her bracelet but was uncertain where. Mary Jane was able to locate the bracelet inside the villa and the guest wrote a personal thank you letter to Mary Jane. She is deserving of this honor because of her hard work and dedication.

Milagros Robiniol Housekeeper/PA | OWK

Mila has been with Outrigger Waikiki Beach Resort for 12 years as a lobby attendant. Her responsibilities include all meeting rooms, back-of-the-house offices and all public restrooms. Mila exemplifies the value of Flawlessness in her work habits. She works hard and commits to striving for excellence by sharing her ideas on how things could be improved. She has a keen focus on guest safety. Mila quickly reports discrepancies and expects them to be corrected in a timely manner to avoid possible accidents. This past quarter, three basketball teams stayed at the Outrigger Waikiki Beach Resort. All of the function rooms were used for their pre- and post-game meetings, including three meals a day. With her energy and can-do attitude, Mila was the perfect host. She knows what needs to be done and does so with minimal supervision. Mila truly deserves the host of the quarter recognition because of her outstanding performance.

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Ramisese SaunivaluTeam Leader | FOR

At the Outrigger Fiji Beach Resort, Ramisese is one of the candidates who passed the Community Trainee program and was given employment. His daily performance and attitude toward his work encapsulate the bula spirit. His persona and character allow him to build a strong bond not just with guests but also with Outrigger hosts. His hard work, dedication and commitment proved to management that he was capable of exceling in any given task, and he is always hungry to tackle the next challenge. Ramisese completed the training and became certified by the Australian Butler School and became a valuable member of the Talai (Butler) team. He then progressed to our fine dining restaurant, Ivi. This move helped him develop his leadership skills and he truly shone as a team leader. Ramisese was recently promoted to a supervisor, supporting the team at our large poolside outlet, Baravi, where he continues to drive guest experience and mentor the team to achieve excellent results. For his exceptional performance, Ramisese was awarded host of the month in November last year.

Rhonda ZarychtaTeam Lead | GCC

At the Global Contact Center (GCC), Rhonda consistently makes sure that everything she does is done with the utmost accuracy (Flawlessness). She treats all of those around her with respect including guests, wholesaler representatives, hotel hosts, GCC hosts and managers (Equality). Anytime a host has a question, Rhonda is there to assist them in not just the ‘how’ but also the ‘why’ (To Learn and Share). Rhonda takes ownership of her role as a team lead and holds herself accountable in making sure that everything she does goes above and beyond expectations (Accountability). She is generous and giving of her time. When a host asks for additional help, she always does her best to help and takes the time to make them feel as though they are the most important person at the moment (Love, Compassion).

Ronald Ucol Housekeeper/PA | ORF

Ronald is a very active Alaka‘i at the Outrigger Reef Waikiki Beach Resort (ORF), attending all meetings and presenting good suggestions and ideas. He thought of the “ORF People’s Choice Award” and designed the logo for this host recognition and Ke ‘Ano Wa‘a activity. He spearheaded the housekeeping canoe team at our ORF Annual Canoe Race and performed in our Flavors of the Reef cultural program. Ronald donated blood for the first time at our previous Outrigger Blood Drive and at the following blood drive, recruited five hosts who were first-time donors. Ronald shows pride and enthusiasm in everything he does; he’s polite, courteous and very professional toward guests and co-hosts. He offers his help and assistance to all without being asked and consistently goes above and beyond his normal job duties. At our recent Ke ‘Ano Wa‘a host recognition activity, Ronald received many blue tickets of recognition from other hosts and he also gave out many tickets recognizing and showing his respect for other hosts.

Mylyn Dela Cruz Unit Cleaner | KPR

Mylyn is one of the very few hosts in the housekeeping department to achieve perfect attendance for 2015. She is simply a great host with a great attitude here at the Kiahuna Plantation Resort Kauai by Outrigger®. Mylyn is a unit cleaner and also does general cleaning. She is also involved in many of our special projects. She worked on the new bed project and escorted the Oceanic Time Warner workers for the TV upgrade project. She can be trusted to work on her own with minimal supervision. Her units are cleaned well, she reports work orders and does self-inspections on her work. Mylyn cheerfully accepts each assignment she is given, gets along well with all of her coworkers and is willing to help out when needed. She is a real asset to our team.

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Sharon LeeControl Clerk | HGH

At the Hokulani Waikiki by Hilton Grand Vacations Club Sharon is a strong contributor to the housekeeping operations consistently demonstrating Flawlessness. Being accurate and thorough is her priority. She reads the daily task report and ensures all housekeeping-related tasks are properly assigned. She is proactive and takes ownership to read the in-house guest report to capture room moves, early checkouts, extensions or TLC guest arrivals for the day and she’ll effectively communicate to all concerned. Her effort results in effective communication between departments, satisfied guests and proper staffing for the day. Sharon takes on other responsibilities diligently and is attentive to all housekeeping projects. Recently, she successfully trained a housekeeper to perform clerical tasks exemplifying To Learn and To Share for sharing her knowledge and experience allowing others to learn and grow. Her desire to see Hokulani Waikiki succeed is her main motivation, and she is a top candidate for this well deserving nomination.

HOQ ... << From 10

Shawn Bailado Houseperson | KHR

Shawn Bailado is a houseman at the Wyndham Kona Hawaiian Resort and assists anyone without hesitation. His smiling and inviting disposition is apparent to all. Due to his extensive landscaping skills and knowledge, Shawn was asked to help with the cutting of two palm trees on property. In no time, he cut both trees, chopped the trunks into pieces and discarded them without supervision. Shawn preps for the day before his shift begins and finds fulfillment in helping others complete their tasks before leaving for the day. A recent guest was so delighted with his assistance that they gave him a generous gratuity that Shawn wanted to share with his entire department by providing lunch. Kona Hawaiian Resort is glad to have a thoughtful, compassionate, gentle and caring soul on our team.

Supphachai “Bao” Kaewchamrat

Technician | TLP

At the Outrigger Laguna Phuket Resort and Villas (TLP) Khun Bao has gained knowledge and experience in technician jobs over several years. He is an outstanding and very helpful person to coworkers and to his workplace. He demonstrates exceptional work and is able to complete his assignments efficiently. With his attention to detail, he helps our work move smoothly. There is always positive feedback and impressions of Khun Bao by his team and colleagues. He is a good learner as he often takes interest to participate in skills development training, computer class, English language training and mandatory training organized by the hotel or externally. In addition, when there are volunteers needed or requested for internal or external activities, he is always approached to be a volunteer for the activity as he can always be counted upon. We are very proud of Khun Bao.

HOQ NOMINEES

Congratulations to our Host of the Quarter nominees for the fourth quarter of 2015:

Aniceto AndresBeverly VillanuevaCamille KanemoriCharles Ursua Jr.

Darren AlcosDeldriene “Maile” Okuma

Earl EndoFeny VidadJenny Pang

Jun Hwan LeeKyle Ormita

Laura LiMerle Dagdagan

Michael LumPaul Nagamine

Rey SorianoRoberto ViloriaShu Wen Chen

Stacey CameronYeu Hing Shiu

And a big mahalo to our nominators who took the time to submit nominations for these well deserving hosts.

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Blue Note Hawaii grand opening blessing: Lilly Bensusan (Danny Bensusan’s wife), Bill Liles (managing partner), Steven Bensusan (CEO, owner), Kaipo Ho, Danny Bensusan

(founder, owner) and Marco Olivari (GM)

The incredible Kenny G wowed a packed house each night during the grand opening, Jan. 14-17

Hospitality champions ... << From 1

Big talent in the house with Jimmy Borges and Henry Kapono and their wives Vicki and Lezlee during the VIP event, Jan. 13

There were 12 categories, ranging from Outstanding Lodging Employee of the Year and Housekeeper of the Year to Security Officer of the Year. This year, a new award for Leadership in Sustainability was presented, which reflects the fact that for hospitality to be effective and memorable, a strong performance by a broad range of individuals is required. If our company’s founders, Roy and Estelle Kelley, could return to Hawai‘i today and walk around the hotels they developed from the 1950s through the 1970s, they would be unfamiliar with some of the things they encountered, such as guests walking around holding black rectangles to their ears and people using terms such as blog, Airbnb, RFID or Wi-Fi. However, if Roy and Estelle could see how arriving guests are greeted as they step onto an Outrigger property, or, if they could watch a dinner guest being served a sizzling slab of perfectly grilled mahimahi at the Kani Ka Pila Grille while listening to authentic Hawaiian music played on a nearby stage, they would know that true aloha and hospitality are still found throughout the properties operated by Outrigger Resorts. Hospitality still flourishes even though Hawai‘i now receives nearly 8.5 million visitors annually, up from barely 100,000 when Roy and Estelle opened the Islander Hotel, their first, in 1947. The 26th Na Po‘e Pa‘ahana awards recognized the continuity and high quality of Hawai‘i’s hospitality industry and the extraordinary efforts of the hosts who work so hard to provide this hospitality day after day. My warmest congratulations and sincerest thanks to all those who were recognized – and to our entire ‘ohana for the wonderful hospitality I see you all displaying every day of the year.

HOQ ... << From 11

Seated: Maile Okuma, Shu Wen Chen, Alvina Leon, Sharon Lee, Anita Cabulera, Milagros Robiniol, Laura Li and Kelli Morihara. Standing: Josef Javonillo, Paul Nagamine, Earl Endo, Beverly Villanueva, Rey Soriano, Yeu Hing Shiu, Kyle Ormita, Ronald Ucol, Michael Lum, Mark Hanley, Elman Pagaduan,

Merle Dagdagan, Florante Ravago, Jesrell Malicay and Jenny Pang